The power is on, but the screen comes on later.
This is because there is a noise-removal process to eliminate any possible noise that
may appear during power-on. This does not mean the product is defective.
The pointer of Magic Remote is not appear in the screen.
Hold the remote control towards the TV and long-press GUIDE button until the
instruction appears. The previously registered remote control is deregistered and then
registered again.
Replace the batteries when you are prompted to do so on your TV screen. (Use alkaline
batteries.)
If Accessibility Audio Guidance is set to On, the pointer of the Magic
Remote does not appear. Set Audio Guidance to Off. (Some models may not be
supported.)
I cannot turn the TV on with the remote control.
Please make sure your TV power plug is correctly connected to the outlet.
Replace the batteries in the remote control. (Use alkaline batteries.)
Check if there is an obstacle blocking the signal in front of the TV's remote control
receiver. If there is an obstacle, such as a soundbar, in front of the receiver at the bottom
of the TV, IR recognition may not work properly.
The power turns off suddenly.
Check whether the Power Off Timer, No Signal Auto Off or No Operation Auto Off is
set.
The TV will be turned off automatically if you do not press any buttons for 4 hours even
after the TV is turned on at the time set by Reminder or Power On Timer.
There is also a chance that the internal protection circuitry has activated because the
internal temperature of the product has risen unusually or excessively.
Troubleshooting Screen Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
First of all, perform a Support Additional Settings Picture Test for
check any abnormalities in the TV.
