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• This washing machine is equipped with automatic safety functions which detect and
diagnose faults at an early stage and react appropriately.
When the machine does not function properly or does not function at all, check the
following points before you contact your service provider.
Symptom Possible Cause Solution
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks
Oversudsing
Water does not enter
washer or it enters
slowly
Water in the washer
does not drain or
drains slowly
• Foreign objects such as coins or
safety pins maybe in drum or
pump.
• Heavy wash loads may produce
a thumping sound. This is usually
normal.
• Have all the transit bolts and
packing been removed?
• Are all the feet resting firmly on
the ground?
• Fill hoses or drain hose are loose
at tap or washer.
• House drain pipes are clogged.
• Water supply is not adequate in
area.
• Water supply tap is not
completely open.
• Water inlet hose(s) are kinked.
• The filter of the inlet hose(s)
clogged.
• Drain hose is kinked or clogged.
• The drain filter is clogged.
Stop washer, check drum and drain
filter.
If noise continues after washer
is restarted, call your authorised
service centre.
If sound continues, washer is
probably out of balance. Stop and
redistribute wash load.
If not removed during
installation, refer to Installation guide
for removing transit bolts.
Wash load may be unevenly
distributed in drum. Stop washer and
rearrange wash load.
Check and tighten hose connections.
Unclog drain pipe. Contact plumber
if necessary.
Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
leaks.
Check another tap in the house.
Fully open tap.
Straighten hose.
Check the filter of the inlet hose.
Clean and straighten the drain hose.
Clean the drain filter
Diagnosing Problems
Troubleshooting guide
