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OWNER'S MANUAL
WASHING MACHINE
Before beginning installation, read these instructions
carefully. This will simplify installation and ensure that the
product is installed correctly and safely. Leave these
instructions near the product after installation for future
reference.
ENGLISH
F4V310*NEH
MFL71908332
Rev.00_051722
www.lg.com
Copyright © 2022 LG Electronics Inc. All Rights Reserved.
global_main.book.book Page 1 Monday, August 17, 2020 8:48 AM
TABLE OF CONTENTS
This manual may contain images or
content that may be different from the
model you purchased.
This manual is subject to revision by the
manufacturer.
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE...........................................................3
WARNING............................................................................................................3
CARING FOR THE ENVIRONMENT....................................................................7
INSTALLATION
Parts and Specifications ..................................................................................10
Installation Place Requirements ....................................................................12
Unpacking the Appliance ................................................................................14
Levelling the Appliance ...................................................................................15
Connecting the Water Supply Hose...............................................................16
Installing the Drain Hose ................................................................................18
OPERATION
Operation Overview.........................................................................................19
Control Panel ....................................................................................................21
Preparing the Wash Load ...............................................................................24
Adding Detergents and Softeners .................................................................25
Programme Table ............................................................................................28
Extra Options and Functions ..........................................................................34
SMART FUNCTIONS
LG ThinQ Application.......................................................................................37
Smart Diagnosis ...............................................................................................37
MAINTENANCE
Cleaning After Every Wash..............................................................................39
Cleaning the Appliance Periodically & Performing an Emergency Water
Evacuation.........................................................................................................40
TROUBLESHOOTING
Before Calling for Service................................................................................43
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3
SAFETY INSTRUCTIONS
ENGLISH
SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USE
The following safety guidelines are intended to prevent unforeseen
risks or damage from unsafe or incorrect operation of the appliance.
The guidelines are separated into ‘WARNING’ and ‘CAUTION’ as
described below.
Safety Messages
WARNING
WARNING
To reduce the risk of explosion, fire, death, electric shock, injury or
scalding to persons when using this product, follow basic precautions,
including the following:
Technical Safety
This appliance can be used by children aged from 8 years and above
and persons with reduced physical, sensory or mental capabilities or
lack of experience and knowledge if they have been given supervision
or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by
children without supervision.
This symbol is displayed to indicate matters and operations
that can cause risk. Read the part with this symbol carefully
and follow the instructions in order to avoid risk.
WARNING
This indicates that the failure to follow the instructions can
cause serious injury or death.
CAUTION
This indicates that the failure to follow the instructions can
cause the minor injury or damage to the product.
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SAFETY INSTRUCTIONS
Children of less than 3 years should be kept away unless continuously
supervised.
If the power cord is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified persons in order
to avoid a hazard.
Ventilation openings must not be obstructed by a carpet.
This appliance is intended to be used in household only.
Use a new hose or hose-set supplied with the appliance. Reusing old
hoses can cause a water leak and subsequent property damage.
The water pressure must be between 50 kPa and 800 kPa.
Maximum Capacity
The maximum capacity in some cycles for dry clothes to be washed is:
10.5 kg.
The recommended maximum capacity for each washing programme
may differ. To get good wash results, please refer to
Programme
Table
in
OPERATION
chapter for further details.
Installation
Never attempt to operate the appliance if it is damaged,
malfunctioning, partially disassembled, or has missing or broken
parts, including a damaged cord or plug.
This appliance should only be transported by two or more people
holding the appliance securely.
Do not install the appliance in a damp and dusty place. Do not install
or store the appliance in any outdoor area, or any area that is subject
to weathering conditions such as direct sunlight, wind, rain, or
temperatures below freezing.
Make sure the power plug is completely pushed into the power
outlet.
Do not plug the appliance into multiple outlet sockets, power boards,
or an extension power cable.
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SAFETY INSTRUCTIONS
ENGLISH
Do not modify the power plug provided with the appliance. If it does
not fit the power outlet, have a proper outlet installed by a qualified
electrician.
This appliance is equipped with a power cord having an equipment-
earthing / grounding conductor (earthing pin) and a grounding
power plug. The power plug must be plugged into an appropriate
outlet socket that is installed and earthed / grounded in accordance
with all local codes and ordinances.
Improper connection of the equipment-grounding conductor can
result in risk of electric shock. Check with a qualified electrician or
service personnel if you are in doubt as to whether the appliance is
properly grounded.
This appliance must not be installed behind a lockable door, a sliding
door or a door with a hinge on the opposite side to that of the
appliance, in such a way that a full opening of the appliance door is
restricted.
Operation
Do not apply any sharp objects to the control panel in order to
operate the appliance.
Do not attempt to separate any panels or disassemble the appliance.
Do not repair or replace any part of the appliance. All repairs and
servicing must be performed by qualified service personnel unless
specifically recommended in this Owner's Manual. Use only
authorized factory parts.
Do not push down the door excessively, when the appliance door is
open.
Do not put animals, such as pets into the appliance.
Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any
other items other than clothes or sheets, in this machine.
Keep the area underneath and around the appliance free of
combustible materials such as lint, paper, rags, chemicals, etc.
Do not leave the appliance door open. Children may hang on the door
or crawl inside the appliance, causing damage or injury.
Do not put in, wash or dry articles that have been cleaned in, washed
in, soaked in, or spotted with combustible or explosive substances
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6
SAFETY INSTRUCTIONS
(such as waxes, wax removers, oil, paint, gasoline, degreasers,
drycleaning solvents, kerosene, petrol, spot removers, turpentine,
vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can
cause fire or explosion.
Do not use or store flammable or combustible substances (ether,
benzene, alcohol, chemical, LPG, combustible spray, gasoline,
thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near
the appliance.
Never reach into the appliance while it is operating. Wait until the
drum has completely stopped.
Do not touch the door during a high temperature programme.
In case of a water leak from the appliance or flood, disconnect the
power plug and contact the LG Electronics customer information
centre.
Turn off water taps to relieve pressure on hoses and valves and to
minimize leakage if a break or rupture should occur. Check the
condition of the fill hoses; they should be replaced after 5 years.
If there is a gas leakage (isobutane, propane, natural gas, etc.) within
the home, do not touch the appliance or power plug and ventilate the
area immediately.
If the drain hose or inlet hose is frozen during winter, use it only after
thawing.
Keep all washing detergents, softener and bleach away from
children.
Do not touch the power plug or the appliance controls with wet
hands.
Do not bend the power cable excessively or place a heavy object on it.
Avoid touching any water that is drained from the appliance during
the wash.
Make sure that drainage is working properly. If water is not drained
properly, your floor may get flooded.
When the air temperature is high and the water temperature is low,
condensation may occur and thus wet the floor.
Wipe off dirt or dust on the contacts of the power plug.
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SAFETY INSTRUCTIONS
ENGLISH
Maintenance
Disconnect the appliance from the power supply before cleaning the
appliance. Setting the controls to the OFF or stand by position does
not disconnect this appliance from the power supply.
Securely plug the power plug in the outlet socket after completely
removing any moisture and dust.
Do not spray water inside or outside the appliance to clean it.
Never unplug the appliance by pulling on the power cable. Always
grip the power plug firmly and pull straight out from the outlet
socket.
Only qualified service personnel from LG Electronics service centre
should disassemble, repair, or modify the appliance. Contact an LG
Electronics customer information centre if you move and install the
appliance in a different location.
Disposal
Before discarding an old appliance, unplug it. Cut off the cable
directly behind the appliance to prevent misuse.
Dispose of all packaging materials (such as plastic bags and
styrofoam) away from children. The packaging materials can cause
suffocation.
Remove the door before disposing of or discarding this appliance to
avoid the danger of children or small animals getting trapped inside.
CARING FOR THE ENVIRONMENT
Environmental and Economical Tips
Energy and water consumption
Water consumption and energy usage can be affected by the weight
of the load. To make the best use of your appliance, load the
maximum amount of dry clothes for the particular programme.
The most efficient programmes in terms of energy consumption are
generally those that perform at lower temperatures and longer
duration.
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SAFETY INSTRUCTIONS
Noise and remaining moisture content are influenced by the spinning
speed: the higher the spinning speed in the spinning phase, the
higher the noise and the lower the remaining moisture content.
Evenly loading laundry up to the capacity indicated by the
manufacturer for the respective programmes will contribute to
energy and water savings.
For washing smaller amounts of clothes, the automatic load
recognition system will help reduce the amount of water and energy
usage.
Use the Speed programme for small, lightly soiled loads.
Cold water laundry detergents can be as effective at lower
temperatures (about 20 ). Using 20 settings will use less energy
than 30 or higher temperatures.
Detergent
Detergent should be chosen according to type, colour, soiling of the
fabric and the washing temperature. And it should be used according
to the instruction of the detergent manufacturer. Use only
detergents that are suitable for Drum (front load) type washers.
Use less detergent on smaller loads.
- Partial load: 1/2 of the normal amount.
- Minimum load: 1/3 of full load.
Selecting Extra Options and Functions
Select the water temperature suitable for the type of load you are
washing. Follow the garment fabric care labels for best results.
The Pre Wash option is recommended for washing a heavily soiled
load.
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9
SAFETY INSTRUCTIONS
ENGLISH
Disposal of Your Old Appliance
This crossed-out wheeled bin symbol indicates that waste
electrical and electronic products (WEEE) should be
disposed of separately from the municipal waste stream.
Old electrical products can contain hazardous substances
so correct disposal of your old appliance will help prevent
potential negative consequences for the environment and
human health. Your old appliance may contain reusable
parts that could be used to repair other products, and
other valuable materials that can be recycled to conserve
limited resources.
You can take your appliance either to the shop where you
purchased the product, or contact your local government
waste office for details of your nearest authorised WEEE
collection point. For the most up to date information for
your country, please see www.lg.com/global/recycling.
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10
INSTALLATION
INSTALLATION
Parts and Specifications
NOTE
Appearance and specifications may change without notice to improve the quality
of the appliance.
Front View
a
Control Panel
b
Detergent Dispenser Drawer
c
Drum
d
Door
e
Cover Cap
f
Drain Plug
g
Drain Pump Filter
h
Levelling Feet
Rear View
a
Power Plug
b
Transit Bolts
c
Drain Hose
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INSTALLATION
ENGLISH
Accessories
*1 The included accessories vary depending on the model you purchased.
Specifications
Dimension(mm)
a
Cold Supply Hose
d
Anti–slip Sheets*1
b
Spanner
e
Elbow Bracket for Securing Drain
Hose
c
Caps for Covering Transit Bolt
Holes
f
Tie Strap
*1
Model
F4V310*NEH
Power Supply 220240 V~, 50 Hz
Product Weight
69 kg
W 600 D 565 D'' 1100
H850D'620
W
D
D’’
D’
H
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INSTALLATION
Installation Place
Requirements
Before installing the appliance, check the
following information to make sure that
the appliance should be installed in a
correct place.
Installation Location
This appliance must be installed on
firm flooring to minimize vibration
during the spin cycle. Concrete
flooring is best, being far less prone to
vibration during the spin cycle than
wooden floorboards or a carpeted
surface.
If it is impossible to avoid positioning
the appliance next to a gas cooker or
coal burning stove, an insulation (850 X
600 mm) covered with aluminum foil
on the side facing the cooker or stove
must be inserted between the two
appliances.
Ensure that when the appliance is
installed, it is easily accessible for an
engineer in the event of a breakdown.
When installing the appliance, adjust
all four feet using the transit bolt
spanner provided to ensure the
appliance is stable.
Floor Installation
To ensure sufficient clearance for water
inlet hoses, drain hose and airflow, allow
minimum clearances of at least 20 mm at
the sides and 100 mm behind the
appliance. Be sure to allow for wall, door,
or floor moldings that may increase the
required clearances.
WARNING
This appliance must only be used for
domestic household purposes and
should not be used in mobile
applications.
NOTE
Never try to level any uneven floor by
putting pieces of wood, cardboard or
similar materials under the appliance.
Wooden Floors (Suspended
Floors)
When installing the appliance on
wooden floors, use rubber cups to
reduce excessive vibration and
unbalance. Timber or suspended type
flooring may contribute to excessive
A
100 mm
B
5 mm
C
20 mm
A
C
B
C
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13
INSTALLATION
ENGLISH
vibration and unbalance, errors and
malfunction.
To reduce vibration, we recommend
placing at least 15 mm thickness of
rubber cups
a
under each adjusting
foot of the appliance, secured to at
least two floor beams with screws.
If possible, install the appliance in one
of the corners of the room, where the
floor is more stable.
Fit the rubber cups to reduce vibration.
CAUTION
If the appliance is installed on the
unstable floor (e.g. wooden floor), the
warranty does not cover any damages
and cost occurred due to the
installation on the unstable floor.
NOTE
You can purchase rubber cups (part
No.
4620ER4002B
) from the LG service
centre.
Ventilation
Make sure that air circulation around
the appliance should not be impeded
by carpets, rugs, etc.
Ambient Temperature
Do not install the appliance in rooms
where freezing temperatures may
occur. Frozen hoses may burst under
pressure. The reliability of the
electronic control unit may be
impaired at temperatures below
freezing point.
If the appliance is delivered in winter
and temperatures are below freezing,
place the appliance at room
temperature for a few hours before
putting it into operation.
Electrical Connection
Do not use an extension cord or
double adapter.
Always unplug the appliance and turn
off the water supply after use.
Connect the appliance to an earthed
socket in accordance with current
wiring regulations.
The appliance must be positioned so
that the plug is easily accessible.
Power outlet must be within 1 meter of
either side of the appliance.
WARNING
Repairs to the appliance must only be
carried out by qualified personnel.
Repairs carried out by inexperienced
persons may cause injury or serious
malfunctioning. Contact your local
authorised LG repairer.
The power plug must be plugged into
an appropriate outlet socket that is
installed and grounded/earthed in
accordance with all local codes and
ordinances.
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14
INSTALLATION
Unpacking the
Appliance
Lifting the Appliance Off the
Foam Base
* This feature may vary depending on
the model purchased.
After removing the carton and shipping
material, lift the appliance off the foam
base.
Make sure the tub support
a
* comes
off with the base and is not stuck to the
bottom of the appliance.
If you must lay the appliance down to
remove the carton base
b
, always
protect the side of the appliance and
lay it carefully on its side. Do not lay the
appliance on its front or back.
Removing the Transit Bolt
Assemblies
To prevent the appliance from severe
vibration and breakage, remove transit
bolts and retainers.
1
Starting with the bottom two transit
bolts
a
, use the spanner (included) to
fully loosen all transit bolts by turning
them counterclockwise.
2
Remove the bolt assemblies by
wiggling them slightly while pulling
them out.
3
Install the hole caps.
Locate the hole caps
b
included in
the accessory pack or attached on
the back.
NOTE
Save the transit bolts and retainers for
future use.
Transport this appliance for the
prevention of breakage as below:
- The transit bolts are reinstalled.
- The power cord is secured to the
back of the appliance.
*
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INSTALLATION
ENGLISH
Levelling the Appliance
Checking the Level
When pushing down the edges of the
top plate diagonally, the appliance
should not move up and down at all
(check both directions).
If the appliance rocks when pushing
the top plate of the appliance
diagonally, adjust the feet again.
Check whether the appliance is
perfectly level after installation.
NOTE
Timber or suspended type flooring
may contribute to excessive vibration
and unbalance. Reinforcement or
bracing of the timber floor may need
to be considered to stop or reduce
excessive noise and vibration.
Adjusting and Levelling the
Feet
When installing the appliance, the
appliance should be aligned and
perfectly level. If the appliance is not
aligned and level properly, the appliance
may be damaged or may not operate
properly.
1
Turn the levelling feet as required if
the floor is uneven.
Do not insert pieces of wood etc.
under the feet.
Make sure that all four feet are
stable and resting on the floor.
NOTE
Do not install the washing machine on
a plinth, stand or elevated surface
unless it is manufactured by LG
Electronics for use with this model.
2
Check if the appliance is perfectly
level using a spirit level
a
.
3
Secure the levelling feet with the lock
nuts
b
by turning anti-clockwise
against the bottom of the appliance.
4
Check if all lock nuts at the bottom of
the appliance are secured properly.
NOTE
Proper placement and levelling of the
appliance will ensure long, regular,
and reliable operation.
The appliance must be 100%
horizontal and stand firmly in position
on a hard flat floor.
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16
INSTALLATION
NOTE
It must not ‘Seesaw’ across corners
under the load.
Do not let the feet of the appliance get
wet. Failure to do so may cause
vibration or noise.
Using Anti-Slip Sheets
This feature may vary depending on the
model purchased.
If you install the appliance on a slippery
surface, it may move because of
excessive vibration. Incorrect levelling
may cause malfunction through noise
and vibration. If this occurs, install the
anti-slip sheets under the levelling feet
and adjust the level.
1
Clean the floor to attach the anti-slip
sheets.
Use a dry rag to remove and clean
foreign objects and moisture. If
moisture remains, the anti-slip
sheets may slip.
2
Adjust the level after placing the
appliance in the installation area.
3
Place the adhesive side
a
of the anti-
slip sheets on the floor.
The most effective way is to install
the anti-slip sheets under the front
feet. If it is difficult to place the
sheets under the front feet of the
appliance, attach them under the
rear feet.
4
Put the appliance on the anti-slip
sheets.
Do not attach the adhesive side
a
of anti-slip sheets to the feet of the
appliance.
NOTE
Additional anti-slip sheets are available
at LG Electronics service centre.
Connecting the Water
Supply Hose
Note for Connection
Water pressure must be between
50
kPa
and
800 kPa
(0.58.0 kgf/cm²). If
the water pressure is more than
800
kPa
, a decompression device should
be installed.
Periodically check the condition of the
water supply hose and replace the
water supply hose if necessary.
NOTE
Do not overtighten the water supply
hose or use mechanical devices to
tighten onto the inlet valves.
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INSTALLATION
ENGLISH
No further backflow protection
required for connection to the water
inlet.
Checking the Rubber Seal
Two rubber seals
a
are supplied with
the water supply hose. They are used to
prevent water leaks. Connection to taps
is sufficiently tight.
Do not use mechanical devices such as
multi grips to tighten the water supply
hose. Ensure that the curved end of
the water supply hose is connected to
the appliance.
Connecting the Hose to the
Water Tap
Connecting Screw-Type Hose to Tap
with Thread
Screw the supply hose connector onto
the water supply tap. Hand tighten only
with the aid of a soft cloth. Do not
overtighten the supply hose with any
mechanical device.
NOTE
After connecting the water inlet hose
to the water tap, turn on the water tap
to flush out foreign substances (dirt,
sand, sawdust, and etc.) in the water
lines. Let the water drain into a bucket,
and check the water temperature.
Connecting the Hose to the
Appliance
Screw the supply hose to the water inlet
valve on the back of the appliance.
Do not connect the hose to the hot
water supply for models with one
water inlet. Connect to the cold water
supply only.
NOTE
After completing connection, if water
leaks from the hose, repeat the same
steps. Use the most conventional type
of tap for the water supply. In case that
the tap is square or too big, remove
the guide plate before inserting the
tap into the adaptor.
Make sure that the hose should not be
kinked or trapped.
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INSTALLATION
Installing the Drain
Hose
Installing the Drain Hose with
the Elbow Bracket
The drain hose should not be placed
higher than
100 cm
above the floor.
Water in the appliance may not drain or
may drain slowly.
Securing the drain hose correctly will
protect the floor from damage due to
water leakage.
If the drain hose is too long, do not
force it back into the appliance. This
will cause abnormal noise.
When installing the drain hose to a
sink, secure it tightly with string.
105 cm
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OPERATION
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OPERATION
Operation Overview
Using the Appliance
Before the first wash, select the
Cotton
wash programme and add a half amount
of the detergent. Start the appliance
without clothes. This will remove
possible residues and water from the
drum that may have been left during
manufacturing.
1
Sort clothes by fabric type, soil level,
colour and load size as needed.
2
Open the door and load items into
the appliance.
CAUTION
Before closing the door, ensure that all
clothes and items are inside the tub
and not overhanging on the rubber
door seal where they will become
caught when the door is closed. Failing
to do so will cause damage to the door
seal and the clothes.
3
Close the door.
CAUTION
Remove items from the flexible door
seal gasket to prevent clothing and
door seal damage.
4
Add cleaning products or detergent
and softener.
Add the proper amount of
detergent to the detergent
dispenser. If desired, add bleach or
fabric softener to the appropriate
areas of the dispenser.
5
Press the
Power
button to turn on
the appliance.
6
Choose the desired cycle.
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20
OPERATION
Press the cycle button repeatedly or
turn the cycle selector knob until
the desired cycle is selected.
Now select a wash temperature
and spin speed. Pay attention to the
fabric care label of your clothes.
7
Begin cycle.
Press the
Start/Pause
button to
begin the cycle. The appliance will
agitate briefly without water to
measure the weight of the load. If
the
Start/Pause
button is not
pressed within a certain time, the
appliance will shut off and all
settings will be lost.
8
End of cycle.
When the cycle is finished, a melody
will sound. Immediately remove
your clothing from the appliance to
reduce wrinkling.
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OPERATION
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Control Panel
The actual control panel may differ from model to model.
Control Panel Features
Description
a
Power
On/Off Button
Press this button to turn the washing machine on.
b
Programme Knob
Programmes are available according to the clothes type.
The lamp will light up to indicate the selected programme.
c
Start/Pause
Button
This button is used to start the wash cycle or pause the wash cycle.
If a temporary stop of the wash cycle is needed, press this button.
d
Extra Options and Functions
To use the extra functions, press and hold the corresponding button for 3
seconds. The corresponding symbol lights up in the display.
This allows you to select an additional programmes and will light when
selected.
e
Customizing Washing Programme Buttons
Use these buttons to adjust the water temperature or spin speed settings for
the selected programme.
The current settings are shown in the display.
Press the button for that option to select other settings.
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22
OPERATION
Time and Status Display
f
Display
The display shows the settings, estimated remaining time, options, and
status messages. When the appliance is turned on, the default settings in
the display will illuminate.
While the load weight is sensed automatically, the display on the control
panel blinks.
Description
a
AI DD
AI DD
M
provides the appropriate drum rotation actions after load sensing
is completed.
M
is activated when the
Cotton
,
Mixed Fabric
, and
Easy Care
programmes are selected and operated.
b
Programme Status Indicators
When a washing programme is running, LED for the active stage will blink,
and the LEDs for the remaining stages will remain steady. Once a stage is
complete, the LED will turn off. If a cycle is paused, the active stage LED will
stop blinking.
Description
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23
OPERATION
ENGLISH
c
Estimated Time Remaining
When a washing programme is selected, the default time for that
programme is displayed. This time will change as options are selected.
If the display shows
---
, then the time will be displayed after the load
sensing has detected the load size. This is normal.
The time shown is only an estimate. This time is based on normal operating
conditions. Several external factors (load weight, room temperature,
incoming water temperature, etc.) can affect the actual time.
d
q
lights up when the beep is off.
e
i
lights up when the control panel is locked except for the
Power
button.
f
H
lights up when the programme starts and the door is locked.
Description
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OPERATION
Preparing the Wash
Load
Sort the wash load for best washing
results, and then prepare the clothes
according to the symbols on their care
labels.
Sorting the Clothes
For best washing results, sort your
clothes according to the care label
stating fabric type and washing
temperature. Adjust the spin speed or
spin intensity in accordance with the
fabric type.
Soil level (Heavy, Normal, Light):
Separate clothes according to soil
level. If possible, do not wash heavily
soiled items with lightly soiled ones.
Colour (White, Lights, Darks): Wash
dark or dyed clothes separately from
whites or light colours. Mixing dyed
clothes with light clothes can result in
dye transfer or discolouration of
lighter clothes.
Lint (Lint producers, Collectors): Wash
separately lint producing fabrics from
lint collecting fabrics. Lint producers
can result in pilling and linting on the
lint collectors.
Checking the Clothes Care Label
The symbols tell you about the fabric
content of your garment and how it
should be washed.
Symbols on the Care Labels
NOTE
The dashes under the symbol give you
information about the type of fabric
and the maximum allowance of
mechanical stress.
Checking the Clothes before
Loading
Combine large and small items in a
load. Load large items first.
Large items should not be more than
half of the total wash load. Do not
wash single items. This may cause an
unbalanced load. Add one or two
similar items.
Check all pockets to make sure that
they are empty. Items such as nails,
hair clips, matches, pens, coins and
keys can damage both your appliance
and clothes.
Symbol Wash / Fabric type
Normal Wash
Cotton, Mixed Fabrics
Easy Care
Synthetic, Mixed Fabrics
Special Delicate Wash
Delicates
Hand Wash Only
Wool, Silk
Do not wash
Symbol Wash / Fabric type
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OPERATION
ENGLISH
Wash delicates (stockings, underwired
bras) in a wash net.
Close zippers, hooks and strings to
make sure that these items do not
snag on other clothes.
Pre-treat dirt and stains by brushing a
small amount of detergent dissolved
water onto stains to help lift dirt.
Adding Detergents and
Softeners
Detergent Dosage
Detergent should be used according to
the instruction of the detergent
manufacturer and selected according
to type, colour, soiling of the fabric and
the washing temperature. Use only
detergents that are suitable for Drum
(front load) type washers.
If too many suds occur, reduce the
detergent amount.
If too much detergent is used, too
many suds can occur and this will
result in poor washing results or cause
heavy load to the motor.
If you wish to use liquid detergent,
follow the guidelines provided by the
detergent manufacturer.
You can pour liquid detergent directly
into the main detergent drawer if you
are starting the wash cycle
immediately.
Do not use liquid detergent if you are
using the
Delay End
function, or if you
have selected
Pre Wash
option, as the
liquid will dispense immediately and
may harden in the drawer or the tub.
Detergent usage may need to be
adjusted for water temperature, water
hardness, size and soil level of the
load. For best results, avoid
overdosing the detergent. Failing to do
so will cause oversudsing.
Refer to the label of the clothes, before
adding the detergent and choosing
the water temperature.
Use only suitable detergents for the
respective type of clothing:
- Liquid detergent is often designed
for special applications, e.g. for
coloured fabric, wool, delicate or
dark clothes.
- Powdered detergent is suitable for
all types of fabric.
- For better washing results of white
and pale garments, use powdered
detergent with bleach.
- Detergent is flushed from the
dispenser at the beginning of the
wash cycle.
NOTE
Do not let the detergent harden. Doing
so may lead to blockages, poor rinse
performance or odour.
Full load: According to manufacturer’s
recommendation.
Part load: 1/2 of the normal amount.
Minimum load: 1/3 of full load.
Using the Dispenser
To add detergent dosage to the
dispenser:
1
Open the dispenser drawer.
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26
OPERATION
2
Add the detergent and softener into
the appropriate compartments.
a
Main wash detergent
compartment
b
Pre-wash detergent compartment
c
Liquid fabric softener
compartment
3
Gently close the detergent dispenser
drawer before starting the cycle.
Slamming the drawer closed may
result in the detergent overflowing
into another compartment or
dispensing into the drum earlier
than programmed.
Be careful not to get a hand caught
in the drawer while closing.
It is normal for a small amount of
water to remain in the dispenser
compartments at the end of the
cycle.
Fabric Softener Compartment
This compartment holds liquid fabric
softener, which is automatically
dispensed during the final rinse cycle.
Either powdered or liquid fabric softener
may be used.
Pour fabric softer to the maximum fill
line. Pouring excessive fabric softener
over the maximum fill line can cause it
to dispense too early, which may stain
the clothes.
NOTE
Do not pour fabric softener directly
onto the clothes in the wash drum,
doing so will cause dark staining on
the clothes that will be difficult to
remove.
Do not leave the fabric softener in the
detergent drawer for more than 1 day.
Fabric softener may harden. Softener
may remain in the dispenser if it is too
thick. The softener should be diluted if
the consistency is too thick so that it
can flow easily.
Do not open the drawer when water is
being supplied during the wash.
Solvents (benzene, etc.) must never be
used.
Adding Detergent Tablets
Detergent tablets can also be used when
washing.
1
Open the door and put detergent
tablets into the drum before loading
the clothes.
2
Load the clothes into the drum and
close the door.
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OPERATION
ENGLISH
NOTE
Do not put tablets into the dispenser.
Adding Water Softener
A water softener, such as anti-limescale
can be used to cut down on the use of
detergent in areas with high water
hardness level.
First add detergent, and then the
water softener. Dispense according to
the amount specified on the
packaging.
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28
OPERATION
Programme Table
Washing Programme
Cotton 40 (Cold to 95 ℃) Max. Load: Rating
Description Washes normally soiled clothes by combining various drum motions.
Pressing the
Start/Pause
button without selecting a programme
will cause the
Cotton
programme to begin immediately, using the
default settings.
Eco 40-60 40 (40 to 60 ℃) Max. Load: Rating
Description Washes normally soiled cotton clothes declared to be washable at 40
or 60 .
Mixed Fabric 40 (Cold to 60 ℃) Max. Load 4 kg
Description Washes mixed fabrics simultaneously.
Use for various kind of fabrics except special garments (silk/
delicate, sports wear, dark clothes, wool, duvet/curtains).
Easy Care 40 (Cold to 60 ℃) Max. Load 4 kg
Description Washes clothes that do not need ironing after washing.
Use for Polyamide, acrylic, polyester.
Silent Wash 40 (Cold to 60 ℃) Max. Load 5 kg
Description Washes clothes with less noise and vibration than other washing
programmes.
Use for lightly soiled white cotton (underwear).
Hygiene 60 Max. Load 4 kg
Description Washes clothes at a high temperature.
Baby Care 60 Max. Load 4 kg
Description Washes baby clothes with gentle motion and better performance.
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29
OPERATION
ENGLISH
NOTE
The test results depend on water pressure, water hardness, water inlet
temperature, room temperature, type and amount of load, degree of soiling
utilized detergent, fluctuations in the main electricity supply and chosen additional
options.
Select the appropriate water temperature for chosen wash programme. Always
follow garment manufacturer’s care label or instructions when washing to avoid
damage to clothes.
Delicates 20 (Cold to 40 ℃) Max. Load 3 kg
Description Washes machine-washable lingerie, sheer and lacy clothes.
Hand/Wool 30 (Cold to 40 ℃) Max. Load 2 kg
Description Washes hand-washable and machine-washable delicate clothes such
as washable wool, lingerie, dresses etc.
Use detergent for machine washable woolens
Sportswear 40 (Cold to 40 ℃) Max. Load 3 kg
Description Washes special garments like sports and outdoor wear.
Use for water-repellent fabric laminate used on clothing.
Speed 14 20 (20 to 40 ℃) Max. Load 2 kg
Description Washes small loads of lightly soiled clothes for approximately 14
minutes.
Duvet Cold (Cold to 40 ℃) Max. Load 2.5 kg (1
down duvet)
Description Washes large items such as bed covers, pillows, sofa covers, etc.
Tub Clean - -
Description This function helps clean the inside of your appliance's tub.
Rinse+Spin -Max. Load: Rating
Description Rinses and spins clothes. Use fabric softener if needed.
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30
OPERATION
NOTE
Select the proper wash temperature and spin speed for the desired programmes.
Actual water temperature may differ from the declared cycle temperature.
Neutral detergent is recommended.
Extra Options
NOTE
Rinse+
,
Delay End
and
Add Item
options can be selected for every washing
programme in this table.
Programme Intensive Pre Wash
Cotton
##
Eco 40-60
##
Mixed Fabric
##
Easy Care
##
Silent Wash
#
Hygiene
#
Baby Care
#
Delicates
#
Hand/Wool
#
Sportswear
#
Speed 14
Duvet
#
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31
OPERATION
ENGLISH
Selectable Maximum Spin Speed
NOTE
Actual maximum spin speed may vary depending on the load conditions. The
values above are rounded to the nearest hundred.
Consumption Data
Unit Description
Programme Spin Speed
Default Available
Cotton
1400 rpm All
Eco 40-60
1400 rpm All
Mixed Fabric
1000 rpm
All
Easy Care
1400 rpm All
Silent Wash
800 rpm
Up to 1000 rpm
Hygiene
1400 rpm All
Baby Care
1000 rpm Up to 1000 rpm
Delicates
800 rpm Up to 800 rpm
Hand/Wool
800 rpm Up to 800 rpm
Sportswear
800 rpm Up to 800 rpm
Speed 14
400 rpm All
Duvet
1000 rpm Up to 1000 rpm
kg
: Laundry load
h:mm
: Programme duration
kWh
: Energy consumption
: Maximum temperature inside the
treated textile
Litres
: Water consumption
rpm
: Maximum spin speed
%
: Remaining moisture at the end of spinning phase. The higher is the spin speed,
the higher is the noise and the lower is the remaining moisture.
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32
OPERATION
Common Programmes
Programme kg h:mm kWh Litres rpm %
Cotton
20
Cotton
60
Mixed Fabric
Speed 14
Cotton
40 ℃+
Intensive
Eco 40-60
(Full)
*1
Eco 40-60
(Half)
*1
Eco 40-60
(Quarter)
*1
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10.5 1:51 0.208 27 56.0 1350 51.0
10.5 3:21 1.363 47 58.0 1350 51.0
4
1:21 0.458 35 54.0 1000 66.0
2
0:14 0.046 25 39.0 400 93.0
10.5 3:33 0.784 30 75.0 1350 51.0
10.54:00 0.839 36 70.0136043.2
5.25 3:00 0.57031 53.0136041.9
2.5 2:250.31026 43.0136046.6
33
OPERATION
ENGLISH
*1 It is able to clean normally soiled cotton laundry declared to be washable at 40
or 60 , together in the same cycle, and that this programme is used to assess the
compliance with the EU ecodesign legislation (EU 2019/2023).
NOTE
The values for the common programs, with the exception of the
Eco 40-60
cycle, are
indicative only.
Regulation EU 2019/2023, valid from 1st March 2021, is related to the Energy
Efficiency classes by Regulation EU 2019/2014.
Scan the QR code on the energy label supplied with the appliance, which provides
a web link to the information related to the performance of the appliance in the EU
EPREL database. Keep the energy label for reference together with the owner's
manual and all other documents supplied with the appliance.
The model name can be found on the rating label of the appliance, open the door
which is just around the opening to the drum.
To find the same information in EPREL, visit
https://eprel.ec.europa.eu
and search
using the model name. (Valid from 1st March 2021)
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34
OPERATION
Extra Options and
Functions
You can use the extra options and
functions to customize the programmes.
Customizing a Washing
Programme
Each programme has default settings
that are selected automatically. You may
also customize these settings using
these buttons.
Temp.
This button selects the wash
temperature for the selected
programme.
Press the
Temp.
button until the
desired setting is lit.
Select the water temperature suitable
for the type of load you are washing.
Follow the garment fabric care labels
for best results.
Spin
The spin intensity level can be selected
by pressing this button repeatedly.
Press the
Spin
button to select spin
speed.
NOTE
If
No
is selected by pressing the
Spin
button, it will still rotate for a short
time to drain quickly.
Rinse+
This function is recommended for
people with detergent allergies.
Press the
Rinse+
button for adding
rinse once.
Intensive
This function is used to wash normal and
heavily soiled clothes.
Press the
Intensive
button.
Follow the next steps to customize a
washing programme:
1
Prepare the clothes and load the
drum.
2
Press the
Power
button.
3
Add detergent.
4
Select a washing programme.
5
Customize the washing programme
(
Temp.
,
Spin
,
Rinse+
and
Intensive
)
as necessary.
6
Press the
Start/Pause
button.
Only Using a Spin Function
1
Prepare the clothes and load the
drum.
2
Press the
Power
button.
Do not select a washing
programme and do not add a
detergent.
3
Press the
Spin
button.
4
Press the
Start/Pause
button.
NOTE
If you select the washing programme,
you will be unable to select a spin only.
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35
OPERATION
ENGLISH
If this occurs, press
Power
button
twice to cycle the machine off and back
on.
Using Basic Options
You can customize the programmes by
using the following basic options:
Pre Wash
This option is recommended when
washing a heavily soiled load.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Pre Wash
button as
necessary.
4
Press the
Start/Pause
button.
Add Item
You can use this option in order to add or
remove clothes after the washing
programme has started.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Start/Pause
button.
4
Press the
Add Item
button as
necessary.
5
Open the door after it unlocks itself
and add or remove necessary
clothing items.
6
Close the door and press the
Start/
Pause
button.
NOTE
For safety reasons, the door remains
locked when the water level or
temperature inside of the drum is
high. It is not possible to add clothes at
this time.
Delay End
You can set this function so that the
appliance starts automatically and
finishes after a specified time interval.
1
Press the
Power
button.
2
Select a washing programme.
3
Press the
Delay End
button as
necessary.
4
Press the
Start/Pause
button.
NOTE
Except for LED of the
Delay End
button, all LEDs on the control panel
will be turned off within 20 minutes.
This feature may vary depending on
the model purchased.
The delay time is the time to the end of
the programme, not the start. The
actual running time may vary due to
water temperature, clothes and other
factors.
To cancel the function, the
Power
button should be pressed.
Avoid using liquid detergent for this
function.
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36
OPERATION
Settings
Child Lock
Use this option to disable the controls.
This function can prevent children from
changing cycles or operating the
appliance.
NOTE
Once this function is set, all buttons
are locked except the
Power
button.
When the controls are locked,
[L
and
the remaining time are alternatively
shown on the display during the wash
while this function is engaged.
Turning off the power will not reset
this function. You must deactivate this
function before you can access any
other functions.
Locking the Control Panel
1
Turn on the power.
2
Press and hold the
Delay End
and
Add Item
buttons at the same time
for 3 seconds to activate this function.
A beeper will sound, and
CL
will
appear on the display.
Unlocking the Control Panel
1
Turn on the power.
2
Press and hold the
Delay End
and
Add Item
buttons at the same time
for 3 seconds to deactivate this
function.
Beep On/Off
This appliance plays a melody when it
starts and stops.
Press and hold the
Rinse+
and
Pre
Wash
buttons simultaneously for 3
seconds to deactivate/activate this
function.
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37
SMART FUNCTIONS
ENGLISH
SMART FUNCTIONS
LG ThinQ Application
The
LG ThinQ
application allows you to
communicate with the appliance using a
smartphone.
LG ThinQ Application Feature
Communicate with the appliance from a
smartphone using the convenient smart
features.
Smart Diagnosis
This function provides useful
information for diagnosing and solving
issues with the appliance based on the
pattern of use.
Installing the LG ThinQ
Application
Search for the
LG ThinQ
application
from the Google Play Store or Apple App
Store on a smartphone. Follow
instructions to download and install the
application.
Smart Diagnosis
This feature is only available on models
with the
d
logo.
Use this feature to help you diagnose
and solve problems with your appliance.
NOTE
For reasons not attributable to LGE’s
negligence, the service may not
operate due to external factors such
as, but not limited to, Wi-Fi
unavailability, Wi-Fi disconnection,
local app store policy, or app
unavailability.
The feature may be subject to change
without prior notice and may have a
different form depending on where
you are located.
Using Audible Diagnosis to
Diagnose Issues
Follow the instructions below to use the
audible diagnosis method.
Launch the
LG ThinQ
application and
select the
Smart Diagnosis
feature in
the menu. Follow the instructions for
audible diagnosis provided in the
LG
ThinQ
application.
1
Press the
Power
button to turn on
the appliance.
Do not press any other buttons.
2
Place the mouthpiece of your
smartphone close to the
d
logo.
3
Press and hold the
Temp.
button for
3 seconds or longer while holding the
smartphone mouthpiece to the logo
until the data transfer is complete.
Keep the smartphone in place until
the data transfer has finished. Time
remaining for data transfer is
displayed.
Max.
10 mm
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38
SMART FUNCTIONS
4
After the data transfer is complete,
the diagnosis will be displayed in the
application.
NOTE
For best results, do not move the
smartphone while the tones are being
transmitted.
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39
MAINTENANCE
ENGLISH
MAINTENANCE
WARNING
Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to
follow this warning may result in serious injury, fire, electric shock, or death.
Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance.
They may damage the finish.
Cleaning After Every
Wash
What to Clean
Always remove items from the washing
machine as soon as the cycle is
complete. Leaving damp items in the
washing machine can cause wrinkling,
colour transfer, and odour.
After the wash cycle is finished, wipe
the door and door seal to remove any
moisture.
Leave the door slightly open to dry the
drum.
Wipe the appliance with a dry cloth to
remove any moisture.
WARNING
Leave the door open to dry inside of
the appliance only if the children are
supervised at home.
Cleaning the Exterior
Proper care of your appliance can extend
the service life.
Exterior
Immediately wipe off any spills.
Wipe with a damp cloth and then again
with a dry cloth ensuring there is no
moisture in cabinet joints or crevices.
Do not press on the surface or the
display with sharp objects.
Door
Wash with a damp cloth on the outside
and inside and then dry with a soft
cloth.
WARNING
Do not attempt to separate any panels
or disassemble the appliance. Do not
apply any sharp objects to the control
panel in order to operate the
appliance.
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40
MAINTENANCE
Cleaning the Appliance
Periodically &
Performing an
Emergency Water
Evacuation
Tub Clean
This is a special function to help clean the
inside of the appliance by soaking,
washing, rinsing and spinning.
Run this function
once a month
(or
more often if needed) to reduce build-up
of detergent and softener and other
residue.
If there is a bad smell or mildew inside
the appliance, run this function
once a
week for 3 weeks
in addition to the
regularly prompted intervals.
NOTE
The
tcL
message will be displayed to
alert to the recommendation of
operating this function.
1
Remove any clothing or items from
the appliance and close the door.
2
Open the dispenser drawer and add
anti limescale powder to the main
wash compartment.
Tablets can be placed directly into
the drum as an alternative to
powder.
3
Close the dispenser drawer slowly.
4
Turn on the power, and then select
the
Tub Clean
.
5
Press the
Start/Pause
button to
start.
6
Leave the door open to dry the inside
of the appliance completely.
When the inside of the appliance is
not dried completely, it may cause a
bad smell or mildew.
WARNING
Leave the door open to dry inside of
the appliance only if the children are
supervised at home.
Cleaning the Water Inlet Filter
The water inlet filter collects lime or any
sediment that may be in water that is
supplied to the appliance. Clean the inlet
filter every six months or so, or more
often if the water is very hard or contains
traces of limescale.
Turn off the water supply taps to the
appliance if the appliance is to be left
for a certain period of time (e.g.
holiday), especially if there is no floor
drain (gully) in the immediate vicinity.
1E
error message will be displayed on
the control panel when the water is not
entering the detergent drawer.
1
Turn off the power and the water tap
and then unscrew the water inlet
hose.
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41
MAINTENANCE
ENGLISH
2
Remove the water inlet filter with
small pliers and then clean the filter
using a medium bristle tooth brush.
Cleaning the Drain Pump Filter
and Performing an Emergency
Water Evacuation
The drain filter collects threads and small
objects that may have been accidentally
left in the clothes. Make sure that the
filter is clean every six months to ensure
smooth running of your appliance.
Allow the water to cool before cleaning
the drain pump filter. Open the door in
an emergency or perform an emergency
water evacuation.
1
Unplug the appliance.
2
Open the cover cap and pull out the
drain tube.
3
Remove the drain plug from the drain
tube first
a
, and then drain the
water. Then slowly unscrew the drain
pump filter
b
to drain the remaining
water and then proceed to remove
any debris or objects from the filter.
4
After cleaning the drain pump filter,
carefully reinsert the filter and screw
the drain cap back in clockwise
carefully to avoid cross threading and
leakage. Reinsert the plug back into
the drain tube and place the tube into
its holder.
5
Close the cover cap.
CAUTION
Be careful when draining, as the water
may be hot.
Run the drum cleaning programme
once a month (or more often, as
needed) to remove excess detergent
and other debris.
Cleaning the Dispenser Drawer
Detergent and fabric softener can build
up in the dispenser drawer. Liquid
detergents can remain under the
dispenser drawer and not dispense
completely. Remove the drawer and
inserts and check for build-up of
cleaning products
once or twice a
month
.
1
Remove the detergent dispenser
drawer by pulling the drawer straight
out until the drawer stops.
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42
MAINTENANCE
Then gently pull the drawer
outward while pressing hard the
disengage button.
2
Remove the build-up of detergent
and softener.
Rinse the drawer and the
components of the drawer with
warm water to remove the build-up
from detergent and softener. Use
only water to clean the dispenser
drawer. Dry the drawer and the
components of the drawer with a
soft cloth or towel.
3
To clean the drawer opening, use a
cloth or small, non-metal brush to
clean the recess.
Remove all residue from the upper
and lower parts of the recess.
4
Wipe any moisture off the recess with
a soft cloth or towel.
5
Reassemble the components of the
drawer to the proper compartments
and insert the drawer.
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43
TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Operation of your appliance can lead to errors and malfunctions. The following tables
contain possible causes and notes for resolving an error message or malfunction. It
is recommended to read the tables carefully below in order to save your time and
money that may cost for calling to LG Electronics service centre.
Before Calling for Service
Your appliance is equipped with an automatic error-monitoring system to detect and
diagnose problems at an early stage. If the appliance does not function properly or
does not function at all, check the following tables before calling to LG Electronics
service centre.
Error Messages
Symptoms Possible Cause & Solution
1E
INLET ERROR
Water supply is not adequate in that location. Water does
not enter appliance or it enters slowly.
Check another tap in the house.
Water supply tap is not completely open. Water does not
enter the appliance or it enters slowly.
Open fully tap.
Water supply hose(s) are kinked.
Straighten hose or reinstall the water inlet hose
The filter of the supply hose(s) are clogged.
Check and clean the inlet valve filter after turning off the
taps and removing the hose connections to the washing
machine.
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44
TROUBLESHOOTING
UE
UNBALANCE
ERROR
The appliance has a system which detects and corrects
the unbalance of the appliance.
The clothes may be too wet at the end of the cycle,
rearrange the load to allow proper spinning. Close the door
and press
Start/Pause
button. It may take a few moments
before the appliance begins to spin. The door must be
locked before spin can be achieved.
Load is too small. This system may stop spinning or even
interrupt the spin cycle altogether if individual heavy
articles (e.g. bath mat, bath robe, etc.) are loaded.
Add 1 or 2 similar items or smaller articles of clothes to help
balance the load. Close the door and press
Start/Pause
button. It may take a few moments before the appliance
begins to spin. The door must be locked before spin can be
achieved.
OE
WATER OUTLET
ERROR
Drain hose is kinked or clogged. Water in the appliance
does not drain or drains slowly.
Clean and straighten the drain hose.
The drain filter is clogged.
Check and clean the drain filter.
dE
dE1
dEz
dE4
DOOR ERROR
Door sensor malfunctions.
Please call LG service centre. You can find your local LG
service centre phone number in the warranty card.
tE
CONTROL ERROR
This is a control error.
Unplug the power plug and call for service.
LE
MOTOR LOCKED
ERROR
Over load in motor.
Let the appliance wait for 30 minutes until the motor is
cooled down and then, restart the cycle.
FE
OVERFLOW ERROR
Water overfills due to a possible faulty water valve.
Close the water tap. Unplug the power plug. Call for service.
PE
PRESSURE SENSOR
ERROR
Water level sensor malfunctions.
Close the water tap. Unplug the power plug. Call for service.
vs
VIBRATION
SENSOR ERROR
Vibration sensor malfunctions.
Call for service.
Symptoms Possible Cause & Solution
global_main.book.book Page 44 Monday, August 17, 2020 8:48 AM
45
TROUBLESHOOTING
ENGLISH
Noises You Might Hear
FF
FROZEN FAILURE
Is supply/drain hose or drain pump frozen?
Supply warm water into the drum in order to unfreeze the
drain hose and the drain pump. Cover the supply hose with
wet and warm towel.
AE
WATER LEAKAGE
Water leaks.
Call for service.
PF
POWER FAILURE
The appliance experienced a mains power failure.
Restart the cycle.
Symptoms Possible Cause & Solution
Rattling and
clanking noise
Foreign objects, such as keys, coins, or safety pins may be
in the drum.
Stop the appliance, check the drum for foreign objects. If
the noise continues after the appliance is restarted, call for
service.
Thumping sound Heavy clothes may produce a thumping sound. This is
usually normal.
If the sound continues, the appliance is probably out of
balance. Stop and redistribute the clothes.
The clothes may be out of balance.
Pause the programme and redistribute the clothes after
the door unlocks.
Symptoms Possible Cause & Solution
global_main.book.book Page 45 Monday, August 17, 2020 8:48 AM
46
TROUBLESHOOTING
Operation
Vibrating noise Package materials are not removed.
Remove package materials.
The clothes may be unevenly distributed in the drum.
Pause the programme and redistribute the clothes after
the door unlocks.
Not all levelling feet are resting firmly and evenly on the
floor.
See the
Levelling the Appliance
instruction to adjust the
levelling of the appliance.
Floor not rigid enough.
Check if the floor is sold and does not flex. See the
Installation Place Requirements
to select the proper
location.
Symptoms Possible Cause & Solution
Water is leaking. House drain pipes are clogged.
Unclog waste pipes. Contact plumber if necessary.
Leakage is caused by improper installation of drain hose
or clogged drain hose.
Clean and straighten the drain hose. Check and clean the
drain filter regularly.
Drain pump filter cap is not fitted correctly.
Refit the drain pump filter.
Symptoms Possible Cause & Solution
global_main.book.book Page 46 Monday, August 17, 2020 8:48 AM
47
TROUBLESHOOTING
ENGLISH
Appliance does
not operate.
Control panel has powered off due to inactivity.
This is normal. Press the
Power
button to turn the
appliance on.
Appliance is unplugged.
Make sure that the cord is plugged securely into a working
outlet.
Water supply is turned off.
Turn the water supply tap completely.
Controls are not set properly.
Make sure that the programme is correctly set. Close the
door and press the
Start/Pause
button.
Door is open.
Close the door and make sure that nothing is caught under
the door preventing it from closing completely.
Circuit breaker/fuse is tripped/blown.
Check house circuit breakers/fuses. Replace fuses or reset
breaker. The appliance should be on a dedicated branch
circuit. The appliance will resume the programme where it
stopped once power is restored.
Control needs to be reset.
Press the
Power
button, then reselect the desired
programme and press the
Start/Pause
button.
Start/Pause was not pressed after a programme was set.
Press the
Power
button, then reselect the desired
programme and press the
Start/Pause
button. The
appliance is turned off if the
Start/Pause
button is not
pressed within a certain time.
Extremely low water pressure.
Check another tap in the house to make sure that
household water pressure is adequate.
Appliance is heating the water or making steam.
The drum may stop operating temporarily during certain
cycles, while water is safely heated to a set temperature.
Buttons may not
function properly.
The Child Lock option is activated.
Deactivate the
Child Lock
option if necessary.
Symptoms Possible Cause & Solution
global_main.book.book Page 47 Monday, August 17, 2020 8:48 AM
48
TROUBLESHOOTING
Door does not
open.
The door cannot be opened for safety reasons once the
appliance starts.
This is normal. You can safely open the door after
H
turns
off.
Appliance is not
filling properly.
Inlet filter clogged.
Make sure the inlet filters on the fill valves are not clogged.
Inlet hoses may be kinked.
Check that inlet hoses are not kinked or clogged.
Insufficient water supply.
Make sure that both hot and cold water taps are turned on
all the way.
Hot and cold supply hoses are reversed.
Check supply hose connections.
Appliance does
not drain water.
Kinked drain hose.
Ensure that the drain hose is not kinked.
Drain located higher than 1.2 m above the floor.
Make sure that the drain hose is no higher than 1.2 m above
the bottom of the appliance.
Detergent is not
dispensed
incompletely or
not dispensed at
all.
Too much detergent is used.
Follow the guidelines provided by the detergent
manufacturer.
Drain Pump Filter may be blocked.
Clean the Drain filter.
Cycle time is
longer than usual.
The load is too small.
Add more items to allow the appliance to balance the loads.
Heavy articles are mixed with lighter items.
Always try to wash articles with similar weight in order to
allow the appliance to evenly distribute the weight of the
load for spinning.
The load is out of balance.
Manually redistribute the load if articles have become
tangled.
Symptoms Possible Cause & Solution
global_main.book.book Page 48 Monday, August 17, 2020 8:48 AM
49
TROUBLESHOOTING
ENGLISH
Performance
Cycle end is
delayed
Unbalance is detected or suds removing programme is
on.
This is normal. The time remaining shown on the display is
only an estimated duration. Actual time may vary.
Symptoms Possible Cause & Solution
Poor stain
removal
Previously set stains.
Articles that have been previously washed may have stains
which have been set. These stains may be difficult to
remove and may require hand washing or pre-treating to
aid in stain removal.
Staining Bleach or softener is dispensed too soon.
Dispenser compartment is overfilled. It makes bleach or
softer dispensed rapidly. Always measure bleach or
softener to prevent overfilling.
Close the detergent dispenser slowly.
Bleach or softener was added directly to the clothes in the
drum.
Always use the detergent dispenser to ensure that bleach
or softener is properly dispensed at the right time in the
programme.
Clothes were not properly sorted.
Always wash dark colours separately from light colours and
whites to prevent discoloration.
Never wash heavily soiled items with lightly soiled items.
Symptoms Possible Cause & Solution
global_main.book.book Page 49 Monday, August 17, 2020 8:48 AM
50
TROUBLESHOOTING
Odour
Wrinkling Appliance is not unloaded promptly.
Always remove items from the appliance as soon as the
programme is complete.
Appliance is overloaded.
The appliance can be fully loaded, but the drum should not
be tightly packed with items. The door of the appliance
should be closed easily.
Hot and cold water supply hoses are reversed.
Hot water rinse can set wrinkles in garments. Check the
supply hose connections.
Spin speed may be too high.
Set the spin speed to suit the garment type.
Symptoms Possible Cause & Solution
Musty or mildewy
odour in appliance
Inside of drum is not cleaned properly.
Run the
Tub Clean
function regularly.
The drain hose is not properly installed, causing
siphoning (water flowing back inside of the appliance).
When installing the drain hose, make sure that it does not
get kinked or blocked.
The detergent dispenser is not cleaned regularly.
Remove and clean the detergent dispenser, especially the
top and the bottom of the dispenser’s opening.
Odours can occur if the drain hose is not properly
installed, causing siphoning (water flowing back inside of
the appliance).
When installing the drain hose, make sure that it does not
get kinked or blocked.
If the detergent dispenser is not cleaned regularly,
odours can occur from mold or foreign substances.
Remove and clean the detergent dispenser, especially the
top and bottom of the dispenser’s opening.
Symptoms Possible Cause & Solution
global_main.book.book Page 50 Monday, August 17, 2020 8:48 AM
51
TROUBLESHOOTING
ENGLISH
Customer Care and Service
Contact an LG Electronics customer information centre.
To find an LG Electronics authorised service personnel, visit our website at
www.lg.com
and follow the instructions found there.
Self-repair is not recommended as it could further damage the device and void the
guarantee.
Spare parts referenced in Regulation 2019/2023 are available for a minimum
duration of 10 years.
global_main.book.book Page 51 Monday, August 17, 2020 8:48 AM
global_main.book.book Page 52 Monday, August 17, 2020 8:48 AM
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