Troubleshooting LG Account Issues
I’ve signed up for the membership on TV. Do I have to sign up again on the website
(www.lgappstv.com)?
You can use the website with the membership information that you used when signing
up on TV.
You can use the website by logging in to the website with the ID and password you used
when signing up on TV, entering additional information and completing the email
verification process.
I forgot my password. What should I do?
On the TV's login screen, select the FORGOT PASSWORD? button to go to the find
password page. Enter your email address on the find password page, and we'll send you
a link to reset your password.
You can also reset your password in LG Account Reset Password on the website
(www.lgappstv.com).
In some countries, access to the website (www.lgappstv.com) may be restricted.
Troubleshooting Contents Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot see any content in HOME.
You may not be able to see the content if the service country setting has been changed.
Change to the service country you are going to use the service from in
General Location LG Services Country.
(Some models may not be supported.)
If you cannot see some apps, it may be because you deleted them. Please reinstall the
appropriate app.
If the app is deleted, you can download the app at LG Content Store and re-install it. Go
to LG Content Store to find and install the app you want.
The type of supported content differs by country.
The content offerings are subject to change or interruption by the service provider.
