Self-Diagnosis of TV Settings
Select the item that matches the symptom to find instructions that can help you solve
the problem.
Check the status of TV
You can check your TV's current status for the selected item.
When there is no related content in the Quick Help, please refer to the Troubleshooting
in User Guide.
If you still fail to solve the problem, please contact our Customer Service Centre.
Power / Remote Control Errors
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot turn on the TV.
Please make sure your TV power plug is correctly connected to the outlet.
If you are using a multi-outlet, check if it is working properly. To check whether a power
strip is working properly, plug the TV’s power plug directly to a wall outlet and observe its
operation.
Try to power on using the button on your TV set.
The screen does not appear for some time after power-on.
This is because there is a noise-removal process to eliminate any possible noise that
may appear during power-on. This does not mean the product is defective.
The pointer of Magic Remote is not appear in the screen.
Hold the remote control towards the TV and long-press GUIDE button until the
instruction appears. The previously registered remote control is deregistered and then
Help.
You can perform the Check the status of TV / Self-Diagnosis of TV Settings.
Select the problematic item, and you can get help to solve the problem.
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