Check that the MAC address of the TV / AP (Router) is registered with your Internet
service provider. (The MAC address displayed on the pane of the network status window
should be registered with your Internet service provider.)
LG Account Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I have already signed up on the TV. Do I still have to sign up again at the website
(www.lgappstv.com)?
If you have already signed up on your TV, you do not have to sign up again on the
website.
You can sign into the website by using the same ID and password and entering the
additional information to complete the email verification process.
I forgot my ID / Password. What should I do?
You can initialize the password through E-mail where select the FORGOT PASSWORD?
on sign in screen.
If you signed up on a PC, you can find your ID / Password on the website
(www.lgappstv.com).
In some countries, access to the website (www.lgappstv.com) may be restricted.
Contents Issues
If you experience any of the problems below while using the product, please check the
following: There may be no problem with the product.
I cannot see any content in HOME.
You may not be able to see the content if the service country setting has been changed.
Change to the service country you are going to use the service from in
General Location LG Services Country.
(Some models may not be supported.)
If you cannot see some apps, it may be because you deleted them. Please reinstall the
appropriate app.
