English
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n This product has been designed for domestic use only. Any commercial use, inappropriate use or
failure to comply with the instructions, the manufacturer accepts no responsibility and the guarantee will
not apply.
n No repairs will be carried out due to a lack of descaling will be covered by the guarantee.
n If you have any problem or query please contact our Customer Relations Team for expert help and advice.
See page 81 for Helpline details.
11. PROBLEMS, PROBABLE CAUSES AND CORRECTIVE ACTIONS
10. GUARANTEE
Problems Possible causes Solutions
The espresso is not
hot enough.
The cups and the filter
holder are cold.
Preheat the accessories: cups and filter holder (see
paragraph 6).
The « on/off », « 1
cup » and « 2 cups »
buttons are flashing
and the machine
does not work.
The knob has been turned to
the “steam” position.
Turn the knob to the “0” position (fig.15).
The filter holder is
blocked
You forgot to unlock the
filter.
Press “OPEN” while turning the filter holder to the
left.
The grounds are not
dry after water has
run through.
You have not tightened the
filter holder properly.
Tighten the filter holder by turning it to the right as
far as it will go, up to the stop.
The coffee flows too
slowly.
The flow rate depends on
the fineness of the coffee
used and can vary when
preparing the espresso
The espresso ground coffee
is too fine, too oily or floury.
The filter holder is dirty.
The water drip-through grid
is clogged.
Choose a slightly larger grained espresso ground
coffee.
Clean your filter holder (see paragraph 8).
When the appliance has cooled, clean the
percolation head with a damp cloth. (fig.21).
The water does not
run through.
No water in the tank.
Tank poorly fitted.
The filter is clogged. The
espresso ground coffee is
too fine.
Your device is scaled up.
The Claris cartridge has been
replaced but not primed
Fill the tank.
Press down firmly on the tank.
Clean the filter holder (see paragraph 8) and try a
less fine espresso grind.
See paragraph 9.
See paragraph 5.
Water leaks from the
filter holder after an
espresso has been
made.
Formation of scale because
of especially hard water.
Descale the appliance according to the manual
(see paragraph 9).
Coffee grounds in
the cup.
The filter holder is clogged.
The grind is too fine.
Clean the filter holder with hot water. Press
“EJECT” to eliminate the remnants of the grounds.
Shake to drain the water.
Choose a slightly larger espresso grind.
