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Warranty – U.S. and Canada
Klipsch warrants to the original retail purchaser that the headphones shall be free against
defects in materials or workmanship in the Product’s headphone external shell or in its
headphone internal components for a period of two (2) years, from the date of purchase,
if it is properly used and maintained. If this product proves defective in either material or
workmanship, Klipsch, at its option, will (a) repair the product, or (b) replace the product,
at no charge for parts or labor. If the product model is no longer available and cannot be
repaired effectively or replaced with an identical model, Klipsch at its sole option may
replace the unit with a current model of equal or greater value. To obtain a repair or
replacement under the terms of this warranty, please contact our customer service group
at 1-800-KLIPSCH. You will be required to submit a copy of the original receipt via fax or
email. The receipt must reflect that you are the original purchaser, the product was bought
from an authorized Klipsch retailer, and the product is still within warranty. You will be
issued a return authorization number (RA#) and asked to ship the defective product, to-
gether with proof of purchase and RA#, prepaid insured to the following address: Klipsch
• 137 Heampstead #278 • Hope, AR 71801. Freight collect shipments will be refused.
than most people expect from headphones, and you might not always realize that you are
listening too loud. Refer to the "Safety" section in the front of this manual to learn more.
I lost my Contour ear gels. How can I replace them?
Replacement gels can be purchased from our web site at www.klipsch.com.
I’m having a hard time getting just the right fit. Any suggestions?
A proper fit is all about the size of the ear gels and aligning them properly. While our
research show that almost 60% of users will prefer the single-flange, medium-sized gels,
some headphone users will fall outside that norm. If the ear ear gel fits too deep inside your
ear, use a larger ear gel. If it is not deep enough, use the smaller ear gel.
After wearing the headphones for a while, my ears hurt. What can I do about it?
The ear gel fit may not be quite right. All ears are different. Rotate the housing so the gel fits
snug in the ear, and is pointing up into the ear canal. Experiment with different sized ear gels
or consider using a double-flange gel.
My headphones have gotten wet. Are they ruined?
Don’t despair if your headphones get wet. They may get moisture inside of them as the
result of perspiration from physical activity, or just getting caught in the rain. Typically, you
will be able to dry them.
DO NOT place them in a microwave or an oven.
DO NOT allow them to be put through a dryer.
Simply lay them in a clean dry place for anywhere from 4 to 36 hours (time will vary
depending on how wet they are).
I get sound in only one ear. What’s up with that?
Check to ensure that the 3.5mm stereo plug is fully inserted into the audio source. Also,
inspect the audio cord to ensure it hasn’t been pinched.
I read this whole Troubleshooting Section and I didn’t find an answer to my
question. What can I do?
We’d be happy to help you. Send us an email at techsupport@klipsch.com, or call us at
1-800-KLIPSCH (Between 8 AM and 5 PM EST Monday through Friday) and we’ll assist
you further.
