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Off-taste, odor or gray color in the ice
• New plumbing connections? New plumbing connections can cause discolored or off-flavored ice.
• Ice stored too long? Discard ice. Wash ice bin. Allow 24 hours for ice maker to make new ice.
• Odor transfer from food? Use airtight, moisture proof packaging to store food.
• Are there minerals (such as sulfur) in the water? A water filter may need to be installed to
remove the minerals.
• Water filter installed on the refrigerator? Gray or dark discoloration in ice indicates that the water
filtration system needs additional flushing. Flush the water system before using a new water filter.
Replace water filter when indicated. See “Water Filtration System.”
The water and ice dispenser will not operate properly
• Refrigerator connected to a water supply and the supply shutoff valve turned on? Connect
refrigerator to water supply and turn water shutoff valve fully open.
• Kink in the water source line? Straighten the water source line.
• New installation? Flush and fill the water system. See “Water and Ice Dispensers.”
• Is the water pressure at least 35 psi (241 kPa)? The water pressure to the home determines the
flow from the dispenser.
• Water filter installed on the refrigerator? Remove filter and operate dispenser. If water flow
increases, the filter may be clogged or incorrectly installed. Replace filter or reinstall it correctly.
• Water dispenser measured fill feature is not dispensing an accurate amount of water?
Calibrate the water dispenser. See “Water and Ice Dispensers.”
• Refrigerator door closed completely? Close the door firmly. If it does not close completely, see
“The doors will not close completely.”
• Recently removed the doors? Make sure the water dispenser wire/tube assembly has been properly
reconnected at the top of the refrigerator door. See “Refrigerator Doors and Drawer.”
• Reverse osmosis water filtration system connected to your cold water supply? This can
decrease water pressure.
Water is leaking from the dispenser system
NOTE: One or two drops of water after dispensing is normal.
• Glass not being held under the dispenser long enough? Hold the glass under the dispenser 2 to 3
seconds after releasing the dispenser lever.
• New installation? Flush the water system. See “Water and Ice Dispensers.”
• Recently changed water filter? Flush the water system. See “Water and Ice Dispensers.”
Water from the dispenser is warm
NOTE: Water from the dispenser is only chilled to 50°F (10°C).
• New installation? Allow 24 hours after installation for the water supply to cool completely.
• Recently dispensed large amount of water? Allow 24 hours for water supply to cool completely.
• Water not been recently dispensed? The first glass of water may not be cool. Discard the first glass
of water.
• Refrigerator connected to a cold water pipe? Make sure the refrigerator is connected to a cold
water pipe.
