Troubleshooting
24
Below is a list of some possible malfunctions.
If the problem cannot be resolved as described, contact After-sales Service.
PROBLEM POSSIBLE CAUSE REMEDY
The coffee is not hot. - The cups have not been pre-heated.
- The brewing unit has cooled down
because 2/3 minutes have elapsed
since the last coffee was made.
- The set temperature is not high
enough.
- Heat the cups by rinsing them with hot water.
- Before making coffee, heat the brewing unit by
selecting the RINSE function from the menu.
- Change the set temperature (see paragraph
Changing the coffee temperature).
The coffee is not creamy
enough.
- The coffee is ground too coarsely.
- The blend of coffee is unsuitable.
- Turn the grinding adjustment knob one click anti-
clockwise towards the number 1 while the coffee
mill is in operation (Figure 14).
- Use a blend of coffee specifically for espresso
coffee machines.
The coffee runs out too slowly
or in drips.
- The coffee is ground too finely. - Turn the grinding adjustment knob one click
clockwise towards the number 7 while the coffee
mill is in operation (Figure 14). Continue one
click at a time until coffee run-off is satisfactory.
Results are only visible after running off 2 coffees.
The coffee runs out too
quickly.
- The coffee is ground too coarsely. - Turn the grinding adjustment knob one click anti-
clockwise towards the number 1 while the coffee
mill is in operation (Figure 14). Avoid turning the
grinding coarseness regulator too far otherwise
when you select 2 cups, the coffee may run out in
drips. Results are only visible after running off 2
coffees.
The coffee does not run out
of one or either of the spouts.
- The spouts are blocked. - Clean the spouts with a toothpick (Figure 26).
The coffee does not come out
of the spouts, but around the
service door (A2).
- The holes in the spouts are clogged
with dry coffee powder.
- The coffee feed (A3) inside the service
door is blocked.
- Clean the spouts with a toothpick, a sponge or a
hard bristled kitchen brush (Figures 26-28).
- Clean the coffee feed (A3) thoroughly, especially
around the hinges.
Water comes out of the
spouts instead of coffee.
- Ground coffee is blocking the funnel
(A21)
- Clean the funnel (A21) with a wooden or plastic
fork and clean the inside of the machine.
The milk does not come out
of the milk spout (C5).
- The intake tube is not inserted or is
inserted incorrectly.
- Insert the intake tube (C4) in the rubber washer
in the milk container lid (Figure 23).
The milk is not well frothed. - The milk container lid is dirty.
- The milk pointer is incorrectly
positioned.
- Clean the milk container lid as described in
paragraph Cleaning the milk container.
- Adjust the pointer as described in chapter
MAKING CAPPUCCINO.
The milk contains large
bubbles or spurts out of the
milk spout
- The milk is not cold enough or is not
semi-skimmed.
- The milk frother pointer is incorrectly
adjusted.
- The milk container lid is dirty.
- Ideally, use skimmed milk at refrigerator
temperature, or semi-skimmed milk at
refrigerator temperature (about 5°C). If results
are still not satisfactory, try changing brand of
milk.
- Move the pointer slightly towards the word
CAFFELATTE (see chapter MAKING
CAPPUCCINO).
- Clean the milk container lid as described in
paragraph Cleaning the milk container.
