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Before contacting the After-Sales Service
1. See if you can solve the problem yourself with the help of the “Troubleshooting guide”.
2. Switch the appliance off and then on again it to see if the problem has been eliminated.
If the problem persists after the above checks, contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the product type and exact model;
• the Service number (the number after the word Service on the rating plate), located under the appliance
(on the metal plate).
• your full address;
• your telephone number.
If any repairs are required, contact an authorised After-Sales Service Centre (to ensure the use of original
spare parts and correct repairs). Spare parts are available for 10 years.
After-Sales Service
NOTE:
When making quick-cook foods that require perfect heat distribution (e.g. pancakes) on the 28 cm double
cooking zone (where present), use pans no greater than 24 cm in diameter. For delicate cooking (for
example, melting chocolate or butter) use the smaller diameter single zones.
Power level table
Power level Type of cooking
Level use
(indicating cooking experience and habits)
Max. power
Boost
Fast heating
Ideal for rapidly increasing the temperature of food to fast boiling in the case
of water or rapidly heating cooking liquids
8-9
Frying - boiling Ideal for browning, starting to cook, frying deep frozen products, fast boiling
High power
7-8
Browning - sautéing -
boiling - grilling
Ideal for sautéing, maintaining a lively boil, cooking and grilling (for a short
period of time, 5-10 minutes)
6-7
Browning - cooking -
stewing - sautéing -
grilling
Ideal for sautéing, maintaining a light boil, cooking and grilling (for a
medium period of time, 10-20 minutes), preheating accessories
Medium power
4-5
Cooking - stewing -
sautéing - grilling
Ideal for stewing, maintaining a gentle boil, cooking (for a long period of
time). Creaming pasta
3-4
Cooking - simmering -
thickening - creaming
Ideal for long-cooking recipes (rice, sauces, roasts, fish) with liquids (e.g.
water, wines, broth, milk), creaming pasta
2-3
Ideal for long-cooking recipes (less than a litre in volume: rice, sauces,
roasts, fish) with liquids (e.g. water, wines, broth, milk)
Low power
1-2
Melting - defrosting -
keeping food warm -
creaming
Ideal for softening butter, gently melting chocolate, thawing small products
and keeping just-cooked food warm (e.g. sauces, soups, minestrone)
1
Ideal for keeping just-cooked food warm, for creaming risottos and for
keeping serving dishes warm (with induction-suitable accessory)
OFF
Zero
power
Support surface
Hob in stand-by or off mode (possible end-of-cooking residual heat,
indicated by an “H”)
