Before contacting the Customer Care
Center…
Switch the appliance on again to see if the problem
has disappeared. If not, switch it off again and
repeat the operation after an hour.
If, after making the checks listed in the
troubleshooting guide and switching the appliance
on again, it still does not work correctly, contact
the Customer Care Center, describing the problem
clearly and giving:
• the appliance type and series number (given on
the rating plate).
• the type of fault.
• the model.
• the Service number (the number after SERVICE
on the rating plate inside the appliance).
• your full address
• your telephone number and area code
After-Sales Service
14
1. The appliance does not work.
• Is there a power cut?
• Is the plug plugged into the socket properly?
• Is the 2-pole mains switch on?
• Are the electric circuit safety devices installed in the house fully functional?
• Is the power supply cable broken?
2. The temperature inside the wine cellar is not cold enough.
• Has the door been closed properly?
• Are the bottles stopping the door from closing?
• Has the appliance been installed near a heat source?
• Is the selected temperature correct?
• Is the circulation of air through the ventilation openings blocked?
3. The temperature inside the wine cellar is too cold.
• Is the selected temperature correct?
4. The appliance is too noisy.
• Has the appliance been correctly installed?
• Are the pipes in the back part touching or vibrating?
5. There is water on the bottom of the appliance.
• Is the defrost water drain blocked?
Troubleshooting guide
