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Troubleshooting
Battery LED lamp error indications
System errors and similar warnings are indicated by the battery LED lamps through various lighting patterns.
Error indication
type
Indication condition
Lighting
pattern *1
Recovery
System error
Communication error
with the bicycle
system
Make sure that the cable is not loose or improperly
connected.
If the situation does not improve, contact the place of
purchase.
Temperature
protection
If the temperature
exceeds the
guaranteed
operating range, the
battery output is
turned off.
Leave the battery in a cool place away from direct
sunlight until the internal temperature of the battery
decreases sufficiently.
If the situation does not improve, contact the place of
purchase.
Security
authentication
error
This is displayed if a
genuine drive unit is
not connected.
This is displayed if
any of the cables are
disconnected.
Connect a genuine battery and drive unit.
Check the condition of the cables.
If the situation does not improve, contact the place of
purchase.
Charging error
This is displayed if an
error occurs during
charging.
Remove the charger from the battery and press the
power button, if an error appears contact an agency.
Battery
malfunction
Electrical failure
inside the battery
Connect the charger to the battery and then remove
the charger. Press the power button with only the
battery connected.
If an error appears with only the battery connected,
contact the place of purchase.
*1
: Not lit : Lit up : Blinking
