66 I General User Manual
31 Warranty conditions
Read
Chapter 27 "Care and maintenance of the bike"
carelly. Comply with the inspection and maintenance
intervals specied in
Chapter 28 "Regular inspections" .
Compliance with the service intervals is a prerequisite for
the assertion of warranty claims.
The statutory warranty period is two years. This starts
when the bike is handed over by the specialist cycle shop
who is also your contact partner for warranty claims.
As proof of purchase and date of handover, please retain
the handover document signed by both parties and record
of purchase, such as the invoice and/or sales receipt, for
the duration of the warranty period.
31.1 Prerequisites for the validity
of warranty claims
• Manufacturing, material or information error.
• The problem or error already existed at the time of
handover to the customer.
31.2 Warranty exclusions
A warranty claim applies only for the initial faultiness of
the defective part. The following are excluded om the
warranty:
• Damage caused by use in competitions, improper
use and force majeure (see
Chapter 6 "Intended
use").
• All parts that are subject to nction-related wear,
providing this is not a production or material fault
(see
Chapter 27.2 "Wear parts").
• Damage caused by incorrect or insucient care
and unprofessional repairs, conversions or replace-
ment of components on the bike. This User Manual
contains detailed information on how to look aer
your bike.
• Accident damage or damage caused by other ex-
ternal factors, providing this is not attributable to
incorrect information or a product error.
• Repairs carried out with used parts or damage that
occurs as a consequence of this.
• Special equipment or accessories or non-standard
equipment; especially technical changes, i.e. to the
gearshi system or the bike fork and ame geom-
etries.
• Non-compatible add-on components that were not
part of the scope of delivery at the time the prod-
uct was handed over, or damage caused by unpro-
fessional installation of these add-on components.
