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Technology for life’s new rhythm
USER MANUAL
EVOLVE2 65 FLEX
A third-party certification according to ISO 14024
Say hello
to a more sustainable product
IT products are associated with a wide range of sustainability risks
throughout their life cycle. Human rights violations are common in the
factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor
ergonomics, low quality and when they are not able to be repaired or
upgraded.
This product is a better choice. It meets all the criteria in TCO Certified,
the world’s most comprehensive sustainability certification for IT
products. Thank you for making a responsible product choice, that help
drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance
environmental and social responsibility. Conformity is verified by
independent and approved verifiers that specialize in IT products, social
responsibility or other sustainability issues. Verification is done both
before and after the certificate is issued, covering the entire validity
period. The process also includes ensuring that corrective actions are
implemented in all cases of factory non-conformities. And last but not
least, to make sure that the certification and independent verification is
accurate, both TCO Certified and the verifiers are reviewed regularly.
Want to know more?
Read information about TCO Certified, full criteria documents, news and
updates at tcocertified.com. On the website you’ll also find our Product
Finder, which presents a complete, searchable listing of certified
products.
Toward sustainable IT products
© 2023 GN Audio A/S. All rights reserved. Jabra® is a
trademark of GN Audio A/S. The Bluetooth® word mark and
logos are registered trademarks owned by the Bluetooth
SIG, Inc. and any use of such marks by GN Audio A/S is
under license.
Declaration of Conformity can be found on
www.jabra.com/doc
Made in China
MODEL: HSC190W
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1. Welcome .........................................6
2. Jabra Evolve2 65 Flex overview 7
2.1 Included accessories
2.2 Optional accessories
3. How to wear ................................ 10
3.1 Adjusting the headset
3.2 Positioning the microphone boom arm
4. How to charge ............................ 12
4.1 Charge using the wireless charging pad
(optional accessory)
4.2 Charge using USB charging cable
4.3 Power saving modes
5. What the LEDs mean ............... 17
6. How to connect .......................... 19
6.1 Connect to computer
6.2 Pair with a smartphone
7. How to use ................................. 21
7.1 Power the headset on/o
7.2 Calls & music
7.3 On-head detection
7.4 Voice Assistant
7.5 Busylights
7.6 Active Noise Cancellation (ANC)
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7.7 HearThroughTM
7.8 Mute/unmute using the microphone boom
arm
7.9 Answer call using the microphone boom arm
7.10 Multiuse
7.11 Multiple call handling
7.12 Audio notifications
7.13 How to reset
8. Software and firmware ............ 38
8.1 Jabra Sound+
8.2 Jabra Direct
8.3 Update firmware
9. Support ........................................ 40
9.1 FAQ
9.2 How to care for your headset
6
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1. Welcome
Thank you for using the Jabra Evolve2 65 Flex.
We hope you will enjoy it!
Jabra Evolve2 65 Flex features
Unique fold-and-go design
Jabra ClearVoice microphone technology
Hybrid Active Noise Cancellation (ANC)
Jabra AirComfortTM technology
Certified for leading virtual meeting
platforms
Easy to customize, manage and deploy*
Hideaway boom arm
Wireless range of up to 30m/100ft
* via free to download Jabra Direct management software (desktop) or
Sound+ app (smartphone)
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2. Jabra Evolve2 65
Flex overview
Left Right
Mute microphone
Voice assistant
Wireless
charging zone
Answer/end call
Microsoft Teams
control*
Busylight &
Microsoft Teams
status LED
Power on/o (2 sec)
Bluetooth pairing (4 sec)
Cycle between
ANC/HearThrough
Volume up
Next track (hold)
Play/pause music
Volume down
Restart track (hold)
*requires Microsoft Teams headset variant
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2.1 Included accessories
Jabra Link 380 USB-C
Bluetooth adapter
Jabra Link 380 USB-A
Bluetooth adapter
USB-A to USB-C
cable
USB-A version
USB-C version
USB-C to USB-C
cable
Carry pouch
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2.2 Optional accessories
Replacement ear cushionsWireless charging pad
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3. How to wear
3.1 Adjusting the headset
Adjust the headband so that the headset fits
your head comfortably.
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3.2 Positioning the microphone
boom arm
Pull the microphone boom arm down or up in
one smooth motion.
When using the microphone, the tip of the
boom arm should be positioned close to your
mouth.
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4. How to charge
The headset can be charged using the wireless
charging pad, or via a USB charging cable
plugged directly into the headset.
It takes approx. 2 hours to fully charge the
battery. The headset battery life is up to 32
hours. If the headset is out of battery, it can be
charged for 15 minutes to get 6 hours of
battery life.
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4.1 Charge using the wireless charging
pad (optional accessory)
Connect the wireless charging pad to a
powered USB port on your computer using the
supplied USB charging cable, and then place
the left earcup on the wireless charging pad.
The wireless charging pad is for charging only.
Powered USB port
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The LED on the wireless charging pad will light
up to indicate the left earcup has been correctly
placed on the wireless charging pad and
headset the battery is charging.
The status LED on the headset will then briefly
flash green, yellow or red to indicate the
current battery charging status. When the
status LED turns solid green, the headset is
fully charged.
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4.2 Charge using USB charging cable
Plug the USB charging cable into the USB-C
charging port on the left earcup and any
available USB port on your computer. It is
recommended to charge the headset using the
supplied Jabra charging cable, however it is
possible to use a compatible charger.
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4.3 Power saving modes
The headset has two levels of power saving
modes: nap mode and sleep mode.
NAP MODE
When the headset is powered on, but not being
worn, it will automatically enter nap mode to
conserve battery. To exit nap mode, simply
wear the headset.
SLEEP MODE
When the headset has been in nap mode for 8
hours it will automatically enter sleep mode to
further conserve battery. To exit sleep mode,
simply press any button.
The length of time before the headset enters
sleep mode can be adjusted using the Jabra
Sound+ app on your smartphone or Jabra
Direct on your computer.
After 24 hours of sleep mode, the headset will
power down completely. To power the headset
on, slide the On/Off switch to Off and then On.
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5. What the LEDs mean
BUSYLIGHT
MICROSOFT* LED
Busylight
Incoming call
(slow flash) Headset is
trying to connect to
Microsoft Teams. Will
time out after 10
seconds*
(fast flash) Microsoft
Teams notification*
Headset placed on
wireless charging pad
STATUS LED
Busylight LED Busylight/Microsoft
Teams LED
Power on/Battery full
Battery medium
Battery low
Battery critically low
Pairing mode
Resetting/Firmware updating
Headset placed on wireless charging pad
*requires Microsoft Teams headset variant
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JABRA LINK 380 LED
Microphone muted
Plugged into computer and signed into
Microsoft Teams*
(slow flash) Headset is trying to connect to
Microsoft Teams. Will time out after 10
seconds*
(fast flash) Microsoft Teams notification*
Bluetooth connection
Streaming music/media
Incoming call/Active call
LED LED
*requires Microsoft Teams headset variant
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6. How to connect
6.1 Connect to computer
Plug the supplied Jabra Link 380 into a USB
port on your computer. The Jabra Evolve2 65
Flex and the Jabra Link 380 are pre-paired and
ready for use out of the box. The Bluetooth
range is up to 30 meters or 100 feet.
To hear audio in the headset you may need to
select the Jabra Link 380 as the playback device
in your operating system’s audio settings.
To manually pair the Jabra Evolve2 65 Flex with
the Jabra Link 380, download and use Jabra
Direct.
20
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6.2 Pair with a smartphone
1. Press and hold the Power button for 4
seconds until the LED flashes blue and you
hear a pairing announcement in the headset.
4 sec
2. Go to the Bluetooth menu on your smartphone
and select the Jabra Evolve2 65 Flex from the
list of available devices.
When pairing with an Android device that has
Google Fast Pair enabled, simply put the
headset into pairing mode and you will be
prompted on your nearby Android device if you
wish to pair the headset.
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7. How to use
Left Right
Voice button
Call button
Microsoft Teams
button*
Power button
Sound modes
button
Volume up button
Play/pause button
Volume down button
*requires Microsoft Teams headset variant
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7.1 Power the headset on/o
Press the Power button for 2 seconds to power
the headset on or off.
2 sec
23
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7. 2 Calls & music
Right earcup Calls & music
Play/pause
music
Press the Play/pause
button
Answer call
Press the Call button
Alternatively, move
the microphone boom
arm down to answer an
incoming call
End call Press the Call button
Reject call Double-press the
Call button
24
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Adjust volume
Press the Volume up or
Volume down button,
when listening to music
or on a call
Next track Press and hold (1 sec)
the Volume up button
Restart track
Press and hold (1 sec)
the Volume down
button to restart the
current track
Press and hold twice to
play the previous track
Turn Busylight
on/o
Press the Volume up
and Volume down
buttons at the same
time. You will hear
‘Busy’ or Available in
the headset
Hear battery
and connection
status
Press the Volume up or
Volume down button,
when not listening to
music or on a call
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Activate Voice
Assistant (i.e.
Siri, Google
Assistant,
Amazon Alexa)
Press the Voice button,
when not on a call
Mute/unmute
microphone
Press the Voice button,
when on a call
Alternatively, move the
microphone boom arm
up to mute, or down to
unmute
Bring Microsoft
Teams to
foreground on
computer
Press the Microsoft
Teams button* (when
signed into Microsoft
Teams)
Join active
Microsoft Teams
meeting
Press the Microsoft
Teams button* (when
signed into Microsoft
Teams)
View Microsoft
Teams missed
calls and
voicemails
Press the Microsoft
Teams button* (when
signed into Microsoft
Teams)
*requires Microsoft Teams headset variant
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Left earcup Sound modes
Cycle between
ANC and
HearThrough
Press the Sound
modes button
Turn o Sound
modes
Press and hold (1 sec)
the Sound modes
button
7. 3 On-head detection
The Jabra Evolve2 65 Flex has sensors that
detect when the headset is lying flat on a table
or is being worn.
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The sensors enable the following controls:
AUTO-PAUSE MUSIC
When listening to music, taking off the headset
will automatically pause the music.
Wearing the headset again within 60 seconds
will automatically resume the music. To
manually resume the music, press the
Play/pause button on the headset.
MICROSOFT TEAMS STATUS*
The Microsoft Teams status LED will only
indicate Microsoft notifications when the
headset is not being worn.
On-head detection can be configured using the
Jabra Sound+ app on your smartphone or Jabra
Direct on your computer.
*requires Microsoft Teams headset variant
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7.4 Voice Assistant
The Jabra Evolve2 65 Flex enables you to speak
to Siri, Google Assistant or Amazon Alexa on
your smartphone using the Voice button.
Right earcup Voice Assistant
Activate Voice
Assistant
(Siri, Google
Assistant,
Amazon
Alexa)
Press the Voice
button, when not
on a call
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7.5 Busylights
The Busylights on the headset automatically
light up red when you are on a call to indicate
that you are busy.
To manually switch the Busylights on/off, press
the Volume up and Volume down buttons at
the same time.
Busylight settings can be configured using the
Jabra Sound+ app on your smartphone or Jabra
Direct on your computer.
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7.6 Active Noise Cancellation (ANC)
Active Noise Cancellation (ANC) counters noise
by detecting and analyzing the pattern of
incoming sound and then generating an anti-
noise signal to cancel noise out. As a result, you
experience a reduced level of surrounding
noise during music and calls.
Left earcup ANC
Cycle between
ANC and
HearThrough
Press the Sound
modes button
Turn o Sound
Modes
Press and hold (1 sec)
the Sound modes
button
The level of Active Noise Cancellation can be
configured using the Jabra Sound+ app on your
smartphone or Jabra Direct on your computer.
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7.7 HearThroughTM
HearThrough utilizes the built-in microphones
to enable you to pay attention to your
surroundings and engage in conversation
without needing to remove the headset.
Left earcup HearThrough
Cycle between
ANC and
HearThrough
Press the Sound
modes button
Turn o Sound
Modes
Press and hold (1 sec)
the Sound modes
button
The level of HearThrough can be configured
using the Jabra Sound+ app on your
smartphone or Jabra Direct on your computer.
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7.8 Mute/unmute using the
microphone boom arm
The headset microphone can be muted by
moving the microphone boom arm up, or
unmuted by moving it down.
Mute
microphone zone
Unmute
microphone zone
This feature is on by default, and can be
disabled using Jabra Sound+ on your
smartphone or Jabra Direct on your computer.
33
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7.9 Answer call using the
microphone boom arm
An incoming call can be answered by moving
the microphone boom arm down.
Answer call zone
This feature is on by default, and can be
disabled using Jabra Sound+ on your
smartphone or Jabra Direct on your computer.
34
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7.10 Multiuse
The headset can pair with up to eight Bluetooth
devices and connect to two Bluetooth devices
at once (e.g. the Jabra Link 380 and a
Smartphone, or two Bluetooth devices). The
headset can accept multiple incoming calls
from either device.
To pair with two Bluetooth devices, use the
normal pairing process separately for each
Bluetooth device (refer to section 6.2).
Note: Voice assistant will be activated on the last connected
Bluetooth device.
35
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7.11 Multiple call handling
The headset can accept and handle multiple
calls at the same time.
Right
earcup Multiple call handling
End current
call and answer
incoming call
Press the Call
button
Put current call on
hold and answer
incoming call
Hold (2secs) the
Call button*
Switch between
held call and active
call
Hold (2secs) the
Call button*
Reject incoming
call, when on a call
Double-press the
Call button
*Non-Microsoft Teams headset variant only
36
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7.12 Audio notifications
Audio notifications indicate connection and
battery status and announce pairing
instructions. Audio notifications are enabled by
default.
Right ear-
cup Voice guidance
5
Turn audio
notifications
on/o
Press and hold
(5 sec) the Voice
button and the
Volume up button
until you hear an
announcement in the
headset
Audio notifications can be configured using the
Jabra Sound+ app on your smartphone or Jabra
Direct on your computer.
For the latest list of supported languages, refer
to the Jabra Sound+ app or Jabra Direct.
37
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7.13 How to reset
Resetting the headset clears the list of paired
devices and resets all settings.
Right
earcup Reset headset
3
Reset pairing
list and
settings
Ensure the headset is
powered on and you
are not on a call. Then
press and hold (3 sec)
the Call button
and the Volume
up button
simultaneously until
the LED lights up
pink and you hear an
announcement in the
headset
You will need to
re-pair the headset
with the Jabra Link
380 using Jabra
Direct, or with your
Smartphone (see
section 6.2)
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8. Software and
firmware
8.1 Jabra Sound+
Jabra Sound+ is a
mobile application
that allows you to
configure the Jabra
Evolve2 65 Flex based
on your needs.
8.2 Jabra Direct
Jabra Direct is a
desktop application
designed to support,
manage and enable
optimal functionality
for Jabra devices.
Download the latest free version from jabra.com/direct
39
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8.3 Update firmware
Firmware updates improve performance or
add new functionality to Jabra devices.
The headset firmware can be updated using
either Jabra Direct on your computer or the
Jabra Sound+ app on your smartphone. Both
applications will notify you when a firmware
update is available.
The Jabra Link 380 Bluetooth adapter firmware
can be updated using Jabra Direct on your
computer.
40
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9. Support
9.1 FAQ
View the FAQs on Jabra.com/help/evolve2-65flex
9.2 How to care for your headset
Always store the headset in the supplied
pouch.
To prevent the depletion of the battery
lifetime or capacity, avoid storing the headset
in hot or cold environments, such as a closed
car in summer, or in winter conditions.
It is recommended to keep the headset
between -10°C and 55°C (14°F and 131°F).
Do not store the headset for extended
periods of time without recharging them
(max. three months).
35

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