We do not need to remind you of the importance of service. After all, we develop our products to a standard so that you can enjoy them for many years, without any
concerns. If, nevertheless, there is a problem, we believe you are entitled to a solution straight away. Hence our products come with an exchange service, on top of the rights
and claims you are entitled to by law. By exchanging a product or part, we save you time, effort and costs.
2-year full manufacturer’s warranty
1. Customers enjoy a 2-year full manufacturer’s warranty on all Inventum products. Within this period, a faulty product or part will always be exchanged for a new model, free of
charge. In order to claim under the 2-year full manufacturer’s warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service
department via the form at www.inventum.eu/service-aanvraag.
2. The 2-year warranty period starts from the date the product is bought.
3.In order to claim under the warranty, you must produce a copy of the original receipt.
4. The warranty applies only to normal domestic use of Inventum products within the Netherlands.
5-year Inventum warranty
1. Inventum offers a 5-year warranty on most large domestic appliances and a selection of small domestic appliances. This 5-year Inventum warranty consists of a 2-year full
manufacturer’s warranty, extended by a further 3-year warranty. The only thing you need to do to qualify for the 3-year extended warranty is to register the product within 45 days
ofpurchase. You can read more about registering the product in the following paragraph.
2. In accordance with the 5-year Inventum warranty provisions, a faulty product or part will always be exchanged for a new model during the first 2 years under the warranty. During the
3rd to 5th year under the warranty, you will only pay the costs of exchange. The current costs of exchange are listed at www.inventum.eu/omruilkosten.
3.In order to claim under the 5-year Inventum warranty, you can either return the product to the shop you bought it from or contact the Inventum costumer service department via
the form at www.inventum.eu/service-aanvraag.
4. The 5-year warranty period starts from the date the product is bought.
5.In order to claim under the warranty, you must produce a copy of the original receipt.
6.The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Product registration
1. The 3-year extended warranty is easy to obtain, free of charge, by registering the product within 45 days of purchase, via the website www.inventum.eu/garantie- registratie. If you
did not register the product within 45 days of purchase, you can still do so up to 2 years after the purchase date. However, there will be a charge. The one-off registration charge
is€89 for each separate product. Registration is possible only for products that are subject to the 5-year Inventum warranty. Whether the product qualifies for the 5-year Inventum
warranty is stated in the product user manual and in the product information sheet, on Inventum’s website.
2. The warranty period always starts from the date the product is bought. If the product is registered for the extended warranty at a later date, the warranty period still starts from
theoriginal date of purchase.
3.The 3-year extended warranty can only be applied for if you are in the possession of a copy of the original receipt and the Inventum 5-year warranty certificate.
Large domestic appliances
1. Breakdowns or faults in large domestic appliances (separate and built-in white goods) can be registered via the form at www.inventum.eu/service-aanvraag, by calling the Inventum
costumer service department or in the store where you bought the device. The telephone number of the costumer service department can be found at www.inventum.eu.
2. In the event of breakdowns or faults in large domestic appliances, Inventum will have the option to have a service engineer inspect the faulty device onsite at the customer in the
Netherlands and to carry out repairs, there and then. The Inventum customer service department can also decide to have the device exchanged.
3.If you suffer a breakdown or fault in a large domestic appliance during the first 2 years from the date of purchase, Inventum will not charge any costs for the exchange, call-out or for
parts and labour.
4. If you registered the product as described before at www.inventum.eu/garantie-registratie and you subsequently report a breakdown of a large domestic appliance in the 3rd
to5thyear of the date of purchase, the 5-year Inventum warranty applies and the device will be repaired or exchanged, free of charge. In the event of a repair or exchange of the
device, you only pay the costs of exchange. The current costs of exchange are listed at www.inventum.eu/omruilkosten. If you did not register the product, the 3-year extended
warranty does not apply.
5.When reporting a breakdown or fault, a service engineer will contact the customer within 1 working day in order to make an appointment. When the report is made in a weekend
orduring a public holiday, this will be the next working day.
6.If you report a breakdown or fault via the form at www.inventum.eu/service-aanvraag, you will be kept informed of the progress via mobile messages and e-mail.
7.The warranty period starts from the date the product is bought.
8.In order to claim under the warranty, you must produce a copy of the original receipt and the Inventum 5-year warranty certificate.
9.The warranty applies only to normal domestic use of Inventum products within the Netherlands.
Breakdowns or faults outside the warranty period
1. Breakdowns or faults in small or large domestic appliances outside the warranty period, can be reported to the costumer services department via the form at www.inventum.eu/
service-aanvraag or by calling the costumer services department.
2. The costumer services department may ask you to send the product for inspection or repair. The costs of dispatch will be at your expense.
3.The inspection to establish whether repair is possible involves a charge. You need to grant your permission for this, in advance.
4. In the event of a large domestic appliance, Inventum, at your request, can send out a service engineer. In that case, you will be charged the call-out costs, as well as parts and labour.
5.In the event of an instruction to repair, the repair costs must be paid in advance. In the event of a repair by a service engineer, the costs of the repair must be settled with the engineer
onsite, preferably by means of PIN payment.
Warranty exclusions
1. The following is excluded from the aforesaid warranties:
• normal wear and tear;
• improper use or misuse;
• insufficient maintenance;
• failure to comply with the operating and maintenance instructions;
• unprofessional installation or repairs by third parties or the customer himself;
• non-original parts used by the customer;
• use for commercial or business purposes;
• removal of the serial number and/or rating label.
2. In addition, the warranty does not apply to normal consumer goods, such as:
• glass accessories and glass parts such as oven doors;
• and similar items.
3.Transport damage not caused by Inventum is also excluded. Therefore, inspect your new device before starting to use it. If you detect any damage, you must report this to the store
where you purchased the product within 5 working days, or to the Inventum customer service department via the form at www.inventum.eu/service-aanvraag. If transport damage is
not reported within this period, Inventum does not accept any liability in this respect.
4. The following are excluded from warranty and/or replacement: faults, loss of and damage to the device as a result of an event that is normally insured under the home contents
insurance.
Important to know
1. The replacement or repair of a faulty product, or a part thereof, does not lead to an extension of the original warranty period.
2. Parts that have been replaced, packaging material and exchanged devices are taken back by the service engineer and become the property of Inventum.
3.If a complaint is unfounded, all costs arising from it will be at the customer’s expense.
4. Following expiry of the warranty period, all costs of repair or replacement, including administration costs, dispatch and call-out charges, will be charged to the customer.
5.Inventum cannot be held liable for damage as a result of devices built in incorrectly.
6.Inventum cannot be held liable for damage caused by external events, unless this liability arises from mandatory statutory provisions.
7.These warranty and service provisions are governed by Dutch law. Disputes will be settled exclusively by the competent Dutch court.
general terms and conditions of service and warranty
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