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OWNER’S MANUAL
PureSpa™
SB-HW10
Do not forget to try these other ne Intex products: pools, pool
accessories, in-home toys, airbeds and boats available at ne
retailers or visit our website.
Due to a policy of continuous product improvement, Intex reserves
the right to change speci cations and appearance, which may
result in updates to the instruction manual without notice.
For illustrative purposes only.
IMPORTANT
SAFETY RULES
Please read, understand, and follow all
instructions carefully before installing
and using this product. Keep for future
reference.
IMPORTANT!
DO NOT RETURN PRODUCT TO STORE
To purchase parts and accessories or to obtain non-technical assistance, visit
www.intexcorp.com
For technical assistance and missing parts call us toll-free (for U.S. and Canadian Residents):
1-800-234-6839
Monday through Friday, 8:30am to 5:00pm Paci c Time 346-*PO-R0-20--
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Warning.......................................................................................... 3-6
Parts............................................................................................... 7-8
Set-up............................................................................................. 9-14
Operation....................................................................................... 15-18
Minimize Heat Loss and Energy Consumption Advice............. 18
LED Code Chart............................................................................. 19
Maintenance and Chemicals........................................................ 20-24
Storage........................................................................................... 24
Troubleshooting............................................................................ 25-26
Filter pump motor disassembly................................................... 27
Warranty......................................................................................... 28
WARNING: Changes or modi cations not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are desi gned to
provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur
in a particular installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with part 15 of the FCC Rules. Operation is subject to the following
two conditions: (1) This device may not cause harmful interference, and (2) this device
must accept any interference received, including interference that may cause undesired
operation.
TABLE OF CONTENTS
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IMPORTANT SAFETY RULES
When installing and using this electrical equipment, basic safety precautions should always be followed, including the following.
READ AND FOLLOW ALL INSTRUCTIONS
Risk of Accidental Drowning. Extreme caution must be exercised to prevent unauthorized access by
children. To avoid accidents, ensure that children cannot use this spa unless they are supervised at all
times.
Risk of drowning. Inspect the spa cover regularly for leaks, premature wear and tear, damage, or signs of
deterioration. Never use a worn or damaged cover: it will not provide the level of protection required to
prevent unsupervised access to the spa by a child.
Risk of injury. Replace damaged cord immediately. Do not bury cord. Connect to a grounded, grounding
type receptacle only.
Risk of Injury. The suction ttings in this spa are sized to match the speci c water ow created by the
pump. Should the need arise to replace the suction ttings or the pump, be sure that the ow rates are
compatible.
To reduce the risk of injury, do not remove the suction ttings. Never operate a spa or hot tub if the suction
ttings are loose, broken, damaged, cracked or missing. Replace immediately. Never replace a suction
tting with one rated less than the ow rate marked on the original suction tting.
To reduce the risk of drowning from hair and body entrapment, install a suction tting(s) with a marked ow
rate that equals or exceeds the ow rate marked on the equipment assembly.
Ensure power outlet current & voltage is suitable for the electrical equipment. Never use an extension cord.
Risk of Electric Shock. Install at least 5 feet (1.5 m) from all metal surfaces. As an alternative, a spa may
be installed within 5 feet (1.5 m) of metal surfaces if each metal surface is permanently connected by a
minimum 8 AWG (8.4 mm2) solid copper conductor to the wire connector on the terminal box that is
provided for this purpose.
Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or television,
within 5 feet (1.5 m) of a spa or hot tub.
Risk of Electric Shock. Do not use the spa when it is raining, thundering or lightning.
A wire connector is provided on this unit to connect a minimum 8 AWG (8.4 mm2) solid copper conductor
between this unit and any metal equipment, metal enclosures of electrical equipment, metal water pipe, or
conduit within 5 feet (1.5 m) of the unit.
To reduce the risk of drowning and injury, do not permit children to use this product unless they are closely
supervised at all times.
To reduce the risk of child drowning, attach and lock spa cover after each use.
Never place any metalic objects on the surface of the control base recessed channel.
To reduce the risk of drowning and injury:
a) Never use the spa alone or allow others to use the spa alone.
b) Before entering a spa or hot tub, the user should measure the water temperature with an accurate
thermometer since the tolerance of water temperature-regulating devices varies.
c) The water in a spa should never exceed 104°F (40°C). Water temperatures between 100°F (38°C) and
104°F (40°C) are considered safe for a healthy adult. Lower water temperatures are recommended for
young children and when spa use exceeds 10 minutes.
d) Pregnant and possible pregnant women should consult a physician before using a spa or hot tub.
e) Since excessive water temperatures have a high potential for causing fetal damage during the early months
of pregnancy, pregnant or possibly pregnant women should limit spa water temperatures to 100°F (38°C) .
Do not stay in spa for longer than 10 minutes.
f) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with the
possibility of drowning.
g) Obese persons and persons with a history of heart disease, low or high blood pressure, circulatory system
problems, or diabetes should consult a physician before using a spa.
h) Persons using medication should consult a physician before using a spa since some medication may
induce drowsiness while other medication may affect heart rate, blood pressure, and circulation.
i) Check with a doctor before use if pregnant, diabetic, in poor health, or under medical care.
DANGER
WARNING
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WARNING
j) Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and unconsciousness. The use of alcohol, drugs, or
medication can greatly increase the risk of fatal hyperthermia. The causes, symptoms, and effects of hyperthermia may be described as
follows:
Hyperthermia occurs when the internal temperature of the body reaches a level several degrees above the normal body temperature of
98.6°F (37°C). The symptoms of hyperthermia include an increase in the internal temperature of the body, dizziness, lethargy, drowsiness,
and fainting. The effects of hyperthermia include failure to perceive heat; failure to recognize the need to exit spa or hot tub; unawareness
of impending hazard; fetal damage in pregnant women; physical inability to exit the spa or hot tub; and unconsciousness resulting in the
danger of drowning.
People with infectious diseases should not use a spa or hot tub.
To avoid injury exercise care when entering or existing the spa or hot tub.
Always add chemicals to water, never add water to chemicals. Adding water to chemicals may cause strong fumes or violent reactions and
hazardous chemical spray.
Never jump or dive into a spa or any shallow body of water.
Assembly and disassembly by adults only.
Always unplug this product from the electrical outlet before removing, cleaning, servicing or making any adjustment to the product.
The plug must be accessible after product is installed.
Do not bury the electrical cord. Locate the cord where it will not be damaged by lawn mowers, hedge trimmers and other equipment.
If the supply cord is damaged, it must be replaced by a quali ed electrician in order to avoid a hazard. Use only identical replacement parts
when servicing.
To reduce the risk of electric shock and re, do not use extension cords, timers, plug adaptors or converter plugs to connect unit to
electrical supply; provide a properly located outlet.
Do not attempt to plug in or unplug this product while standing in water or when your hands are wet.
Do not leave the spa empty for extended period of time. Do not expose the spa to direct sunlight for extended period of time.
Provide adequate drainage system around the spa to deal with over ow water and splashes.
Do not allow the water in the spa to freeze. Do not turn on the spa when the water is frozen.
Do not use the spa if damaged in delivery and/or malfunctioning in any fashion. Contact the Intex service center for further direction.
Never pour water with a temperature higher than 104°F (40°C) into the spa directly.
Keep all pets away from spa to avoid any damage.
Do not add bath oil or bath salt to the spa water.
Avoid drowning risk. Keep children away. Children or objects cannot be seen under cover.
Remove cover completely before entry of bathers – entrapment possible.
Stay off cover – will not support weight.
Non-secured or improperly secured covers are a hazard.
Follow these rules to avoid drowning, or other serious injury.
CAUTION
Maintain water chemistry in accordance with manufacturer’s instructions.
This product is provided with a GFCI/RCD located at the end of the power cord. The GFCI/RCD must be
tested before each use. Do not use the spa if the GFCI/RCD does not function properly. Disconnect the
power cord until the fault has been identi ed and corrected. Contact a quali ed electrician to correct the
fault. Do not bypass the GFCI/RCD. There are no serviceable parts inside the GFCI/RCD. Opening the
GFCI/RCD will void the warranty.
1. Plug the power cord into a grounded electrical socket.
2. Press the
RESET button on the GFCI/RCD.
3. Turn on the spa electrical equipment.
4. Press the
TEST button on the GFCI/RCD. The GFCI/RCD indicator
should turn off and the electrical equipment should shut off. If the
GFCI/RCD indicator does not turn off, and the electrical equipment
does not shut off, the GFCI/RCD is faulty. Do not use the spa.
Contact a quali ed electrician to correct the fault.
5. Press the
RESET button on the GFCI/RCD. The indicator on
the GFCI/RCD should turn on. If the GFCI/RCD indicator does
not turn on, the GFCI/RCD is faulty. Do not use the spa.
Contact a quali ed electrician immediately to correct the fault.
WARNING
TEST
RESET
RESET
TEST
TEST
RESET
RESET
TEST
TEST
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PARTS
Before assembling your product, please take a few minutes to check the contents
and become familiar with all the parts.
NOTE: Drawings for illustration purpose only. Actual product may vary. Not to scale.
20 21
19
26
25
22 23 810
16
15
14 13 12
18
17
11
1
6
2
3
4
29
9
28
5
24
27
7
30
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When ordering parts, be sure to quote the model number and part numbers.
PARTS (continued)
Before assembling your product, please take a few minutes to check the contents
and become familiar with all the parts.
REF.
NO. DESCRIPTION QTY. PART NO.
4 ADULTS 6 ADULTS
1 CONTROL BASE 1 12833 12833
2 SIDE COVER HINGE BASE 2 12771D 12771D
3 SIDE COVER HINGE FIXER 2 12772D 12772D
4 CONTROL BASE SIDE COVER 2 12770D 12770D
5 CONTROL PANEL 1 12839 12839
6 CONTROL PANEL BOLT WRENCH 1 11053 11053
7 SPA/COVER INFLATION HOSE 1 11830 11830
8 SPA CONTROL INLET/OUTLET O-RING 2 11699 11699
9 SPA CONTROL AIR INLET O-RING 1 11687 11687
10 SPA DRAIN PLUG 1 11995 11995
11 SPA DRAIN VALVE ADAPTOR 1 11713 11713
12 FILTER CARTRIDGE HOUSING 1 11798 11798
13 FILTER CARTRIDGE 2 11692 11692
14 FILTER CARTRIDGE HOUSING LID 1 11797 11797
15 INLET/OUTLET PLUG 3 11739 11739
16 SPA TUB 1 10067 12841
17 SPA COVER 1 11841W 12107W
18
SPA COVER INFLATABLE BLADDER (PRE-INSTALLED IN SPA COVER)
1 11689 12108
19 GROUND CLOTH 1 11717 12109
20 CHEMICAL DISPENSER 1 12735 12735
21 TEST STRIPS 1 11855 11855
22 WRENCH 1 11742 11742
23 AIR PRESSURE RELEASE VALVE CORE 1 12589D 12589D
24 HOSE ADAPTOR 1 12773 12773
25 MALE BUCKLE 6 11994 11994
26 FEMALE BUCKLE 6 11993 11993
27 DEFLATION OUTLET CAP 1 12775D 12775D
28 DEFLATION HOSE ADAPTOR 1 12774 12774
29 SPA FILTER MOTOR 1 12777 12777
30 SUCTION FITTING 3 11695 11695
SPA SUCTION FITTING
Self-contained spa ttings. – For multiple outlet use only. – Wall mounting only.
Replace suction ttings within 3 installed year. – Tool required: screwdriver.
Spa suction tting maximum ow rate: 8.5 gpm (510 gph)
Check suction strainer tting and fasteners for damage or tampering before each use of the spa.
For service and winterization instructions refer to “Maintenance” and “Storage” sections.
Read and follow all instructions, save these instructions for future reference.
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PRODUCT SPECIFICATIONS
SET UP
Maximum seating capacity: 4 adults 6 adults
Water capacity: 210 gal (795 L) 290 gal (1098 L)
Inner/outer diameter: 57/77 in (145/196 cm) 65/85 in (165/216 cm)
Height: 28 in (71 cm)
Bubble air blower: 1.1 HP / 110-120 V / 60 Hz
Filter pump ow rate: 460 gal/hr (1,741 L/hr)
Heater power: 1,300 Watts / 110-120 V / 60 Hz
Temperature range: 68ºF – 104ºF (20ºC – 40ºC)
Temperature rise: 2-3ºF/hr (1-1.5ºC/hr) 1-2ºF/hr (0.5-1ºC/hr)
Number of Bubble Jets: 140 170
Spa tub recommended working air pressure: 0.083 bar (1.2 psi)
Cord-connected spa with pump, heater, blower, built-in hard water treatment and control panel.
WARNING: Risk of re: This product draws a minimum of 13 AMPS. Most household circuits are 15 or
20 AMPS. If the circuit breaker trips, please check that no other appliances or other large loads are on the
same circuit as the spa. Never use an extension cord. Unfold the line cord prior to use. Never place the plug
on combustible materials.
Note: the spa equipment features a complete grounding system that is also in contact with the spa water. It
is possible that a person may build up static electricity that discharges when touching the water. Regardless,
any electric shock experienced should be investigated by a quali ed electrician prior to use of the spa.
Unplug the spa until the cause is determined and any corrective action completed.
Site preparation and requirements
The spa can be installed indoor or outdoor. For household use only.
The spa must be setup on a level, at and smooth surface that is capable of supporting the maximum
load of the lled spa with four adult occupants: weight 2500 lbs (1136 kg); six adults: 3500 lbs (1592 kg).
Make sure the area is free of sharp objects under or around the spa.
Provide adequate drainage system around the spa to deal with over ow water and splashes.
Provide a properly located power outlet to connect the spa and allow easy access for periodic testing of
the cord mounted GFCI/RCD.
Make sure there is enough clearance around the spa for full access to the spa equipment for
maintenance and/or service.
The area shall facilitate draining purposes during long term spa storage.
Additional requirements for indoor installation
Make sure the oor can support the full weight of the lled spa with the maximum number of occupants.
Check with a quali ed contractor or a structural engineer to verify this requirement.
Make sure the oor is water resistant and non-slip surface. Do not install the spa on carpet or other
materials that will be damaged by moisture, condensation.
Do not install the spa indoors on a second oor above nished living space due to the possibility of water
and humidity damage.
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SET UP (continued)
Setup the spa with at least 2 persons.
1. Move the entire package to the selected site. Do not drag the spa tub across the ground as this can
cause damage and leakage.
Open the carton carefully as this carton can be used to store the spa during long term storage or when
not in use.
2. Lay out all the parts on the ground and make sure all the parts are accounted for. For missing or
damaged parts contact the appropriate Intex Service Center listed in the separate “Authorized service
Centers” sheet.
Safety Sign Card Posting
The Safety Sign card included with the manual shall be posted in an area visible to the users of the spa to
alert them of the safety rules and warnings. For replacement of the safety sign card, visit our website at
www.intexcorp.com for additional print copies. Laminate the printed safety sign copy for protection from the
elements.
Spa Control Panel Charging and Installation
1. Make sure the back of the control panel (3) and the control base recessed channel surface are clean
and dry.
2. Make sure the control base is plugged in and the RCD tested. Place the control panel (3) on the
control base recessed channel to charge the built-in battery (see drawing 1). See “Spa Control Panel”
operation section for more details.
3. Once the control panel battery is fully charged, you may place the control panel on top of the spa tub
wall (see drawing 2.1). To remove the control panel from the spa tub, lift the latch while pulling the
control panel away from the support stand (see drawing 2.2).
Humidity is a natural side effect of indoor spa installation. The room shall be properly ventilated to allow
moisture to escape. Install a ventilating system to prevent excess condensation, moisture in the room.
Additional requirements for outdoor installation
Spa owners may need to comply with local or states laws relating to childproof fencing, safety barriers,
lighting, and other safety requirements. Contact your local building code enforcement of ce for further
details.
Make sure the surface is level, at, smooth and strong enough to support the full weight of the lled spa.
Do not setup the spa on grass or dirt, as this increases the amount of debris entering the spa, and
damage the spa oor.
Do not expose the spa to direct sunlight for extended period of time. Provide protection from the
sun such as sunshade, tent, awning or gazebo.
It is possible to install and leave the spa outside at a temperature not lower than 4°C (39°F) provided the
water temperature inside the spa is higher than 4°C (39°F) and the water inside the circulation system,
pump, pipe are not frozen. Put a “temp barrier mat” between the spa oor and the ground to prevent heat
loss from the bottom of the spa and to provide better heat retention. Do not use the spa if the ambient or
water temperature is 4°C (39°F) or lower.
The spa control base unit shall be setup on a smooth and level cement ground.
1
32.2
3
2.1
1
2
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SET UP (continued)
In ation
In ate the Spa Tub Wall
1. Take out the ground cloth (19) and spread it over the cleared area. Then spread out the spa liner over
the ground cloth and point the drain valve towards a suitable draining area.
NOTE: Spread the ground cloth with the bubbles facing down over the cleared area where you intend
to setup your spa.
2. Flip up the control base side cover (36) to reveal the air blower in ation outlet. Pull out the latch to open
the cover, insert the hose adaptor (24) and reattach the latch to the hose adaptor to secure it in place (see
drawing 3).
3. Attach the large end of the in ation hose to the hose
adaptor.
4. Unscrew the air valve cap on the spa tub to reveal the
stem in the up position for in ation. Insert the other end of
the in ation hose (7) into the valve and turn to the right to
lock it in position (see drawing 4).
5. Press the button to turn on the control panel buttons
rst. Press the button to in ate the spa tub wall for
8 to 10 minutes until it is rm to the touch but not hard
(see drawings 5 & 6).
IMPORTANT: Do not over in ate or use high pressure
air compressor to in ate.
3
1
2
34
5
4
7
1 2
5
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SET UP (continued)
6. Press the button again to turn it off.
7. Replace the air valve cap back.
The cap is designed to be screwed on and off. Never
exert force as this could cause the complete internal
in ation system of the valve to come loose. See “Spa
Tub Air Valve Fastening” for valve maintenance.
NOTE: If there is a need to replace the spa tub air pressure
release valve core (5) due to wear and tear, use the included
wrench (22) to unscrew the core from the valve base.
Replace a new air pressure release valve core back. Make
sure the core is securely tightened (see drawing 7).
In ate the Spa Cover Air Bladder
1. Open the in ation valve and insert the in ation hose (7)
into the valve; press to in ate until it is rm to the
touch but not hard (see drawing 8).
2. Disconnect the in ation hose (7) from the air blower
in ation outlet and the valve.
3. Replace the control base in ation cap (9) back; close
and recess the in ation valve.
NOTE: If there is a need to add some air to the spa tub wall
or spa cover air bladder after they have been setup, refer to
above “In ate the Spa Tub Wall” and “In ate the Spa Cover Air Bladder” sections. The cover air bladder is
preinstalled inside the spa cover. If it needs to be reinstalled, place the unin ated air bladder inside the spa
cover lip before in ating the bladder.
7
22
5
8
7
6
IMPORTANT: To prevent damage to the air blower motor never
block the air blower outlet opening during in ation.
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SET UP (continued)
The spa tub in ation/de ation valve incorporates an “air pressure release” function that automatically
releases excess air when the spa tub internal pressure is between 1.5 - 2.5 psi (0.103 - 0.172 bar).
Air pressure release valve.
Colder temperatures at night
cause the spa to seem less
in ated.
Air expands in the midday
heat and correct air
pressure is restored.
Air expands in the midday heat.
Air pressure release valve kicks
in and releases excess air.
In ation of spa in the morning.
IMPORTANT
De ation
For Spa Tub Wall:
1. Unscrew the cap to reveal the stem, push the stem in and turn
90 degree right to secure it in the down position (see drawing 9).
2. Once the de ation is completed, push the stem in and turn 90
degree left to return it to the in ation position.
3. Replace the cap back.
NOTE:
To de ate the spa tub for storage, see “STORAGE” section.
For Cover Air Bladder:
1. Pull valve cap out and squeeze the valve at its base until de ated.
2. Close and recess the valve back.
9
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SET UP (continued)
Spa Control Unit Installation
1. Connect the spa control unit to the spa tub (see drawing 10). Hand-tighten the connectors securely. Do not
use tools to tighten.
NOTE: Never attach external accessories not supplied with the kit to the spa tub or control base unit, as
this will void the warranty.
2. Replace the control base side covers (4) (see drawing 11).
CAUTION: Do not sit, lean, cover or place any objects over the spa control unit.
3. Attach the two lter cartridge housing assemblies to the two outlet
grids on the inside of the spa (lower position, marked “C”). In ate
the spa tub rst before installing lter pump ttings.
ATTENTION! In order to comply with the requirements of the
Virginia Grahame Baker Act, suction outlets cannot be covered
while the spa is in use. The Act was intended to address high
suction/volume circulation systems but does not exclude low
volume systems as used on this spa. Accordingly, remove the lter
cartridge assemblies and any other spa cleaning attachment from
the spa outlets before spa usage (see drawing 12).
Re-attach them after usage for water ltration and cleaning.
4. Before lling with water ensure the bottom drain valve caps are
securely closed on the inside and outside.
5. Fill the spa tub with freshwater to a level between MIN and MAX
marked on the inside of the spa wall. Do not over ll the spa.
Never move the spa tub with water inside and/or with the control
base attached to the spa as the spa or control base may be damaged.
WARNING: Never pour water with a temperature higher than
104°F(40°C) into the spa directly. It is recommended to ll the spa tub with lukewarm water for quick
heating and energy saving.
6. Place the spa cover and spa air bladder (pre-installed in spa cover)
over the spa tub, and make sure the spa cover buckles are locked using the key provided after pulling the
buckled straps tight.
IMPORTANT: Inspect the spa cover regularly for leak, premature wear and tear or deterioration. Never
use a damaged spa cover.
7. Ensure the spa is plugged into a electrical socket and press the button to turn on the control panel
buttons rst. Press the button on the control panel to activate the heater, see “Spa Control Panel”
operation section.
11
10
12
C
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OPERATION
On/Off Button: Once the unit is plugged in, press this button to active the control panel
buttons. Press this button again to turn off all currently activated functions.
Lock/Unlock Button: Press and hold this button 3 seconds to lock/unlock the control buttons.
If you forget to lock the keypad controls, the system will automatically lock it after 1 minute of
inactivity. The icon on the display is green when locked.
Control Panel Battery Indicator: The battery indicator will turn green when it is fully charged;
turn red when it requires charging and ashing red when it is in charging mode.
Bubble Button: Use this button to activate the massage system, which has a 30-minute
auto-shutoff feature. The bubble icon on the displays is green when activated.
WARNING: Do not run Bubble system when the cover is attached, air can
accumulate inside the spa and cause irreparable damage and bodily harm.
Water Filter Button: This button turns the lter pump on and off. The water lter icon on the
display is green when activated and ashing 002H which is the minimum preset operating
hours. Press again to increase the preset time from 002H, 004H to 006H. Pressing the button
after the maximum number of hours (006H) will turn off the lter pump and the LED display
shows the spa water temperature. If you have selected too many hours keep pressing to repeat
the cycle. Once the operating time is set, the LED display will stop ashing after 10 seconds
and the lter pump starts working. The cycle repeats itself at the same time each day for the
number hours selected.
If the heating system is activated it will override the lter pump preset time function.
To view the preset time while the lter pump is operating, press
button, the display will
brie y ash the preset hours for 10 seconds and then display back the remaining operating
hours. To adjust the preset time, press
button twice until the display is ashing and repeat
previous steps.
NOTE: The built-in hard water treatment function works automatically in conjunction with the
ltration system.
SPA CONTROL PANEL
A: On/Off Button
B: Lock/Unlock Button
C Control Panel Battery Indicator
D: Bubble Button
E: Water Filter Button
E
CB
D
A
IMPORTANT
The spa control panel is resistant to water, but it is not designed to be completely submerged. Do not put
the control panel in the water. Submersion could cause water to enter the panel causing damage to the
electronics.
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SPA CONTROL PANEL
F: Heat Button
G: Celsius/Fahrenheit Toggle Button
H: Heat System Delay Timer (HSDT) Button
I: Heat System Operating Hours (HSOH) Button
OPERATION (continued)
Heat Button: Press this button to activate the heating system. Press or to set the desired
water temperature. The system will heat the spa water until the water temperature reaches the
set temperature. When the spa water temperature drops 2°F below the set temperature the
heating system will restart. When the ame icon on the display is red, the heating system is
activated. When the ame icon turns green, the water is at the set temperature. The heating
system is at rest and the ltration system will continue working nonstop. If the heating system is
activated the lter pump will start at the same time.
NOTE: To stop the ltration system while the heater is at rest mode, press the ame button
rst and then the lter button. Pressing the heat button only while the heater is at rest mode will
turn off the heating system only and the ltration system will operate for 1 more minute before it
turns off or continue with the lter pump preset operating hours.
IMPORTANT: The following conditions will lead to slow water heating.
The ambient temperature is lower than 50ºF (10ºC).
Outdoor wind speed is above 3.5-5.4 m/s (8-12 mph).
The air bubble function is activated when heating the spa water.
The spa is not properly covered with the spa cover when the water is heating.
Celsius/Fahrenheit Toggle button: The temperature can be displayed in either Fahrenheit or
Celsius. The system’s default is Celsius.
NOTE: The default temperature is 68°F (20°C). Temperature adjustment ranges from 50°F
(10°C ) to 104°F(40°C).
CAUTION: NEVER use the spa if indicated water temperature is more than 104ºF(40°C).
Heat System Delay Timer (HSDT) Button: Press this button and then press or to set
the heating system starting time timer, from 001 to 120 hours. The icon will ash red for a few
seconds and then stays red. Once the countdown timer reached 000, the heating system will
start operating. Repeat previous steps to reprogram this function. Set the Heat System Delay
Timer time to 000 to deactivate this function. Press the HSDT button twice any time to re-adjust
the preset hours.
Heat System Operating Hours (HSOH) Button: Press this button and then press or to
set the heating system operating hours from 000 to 048 hours. The icon will ash red for a few
seconds and then stays red. The heating system will operate for the amount of preset hours
only regardless if the preset spa water temperature is reached or not. The information shown on
the LED display alternates between the remaining operating hours and the water temperature,
provided the HSDT function is not set. Repeat previous steps to reprogram this function. Set
the Heat System Operating Hours to 000 to deactivate this function. Press the HSOH button
twice any time to re-adjust the preset hours.
HG
F
I
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OPERATION (continued)
Setting Examples
Water Temp
(oC/F) HSDT HSOH Action
40/104 000H 000H
HSDT & HSOH functions are off. Heating system has to
be activated manually by pressing (
) button. See “Spa
Control Panel” section for details.
40/104 000H 005H
HSDT is off. Heating system starts operating for 5 hours
and then stop, regardless if the water temperature has
reached 104°F/40°C or not. The information shown
on the LED display alternates between the remaining
operating hours and the water temperature.
40/104 012H 005H
The heating system will start after 12 hours and
then operate for 5 hours only, regardless if the water
temperature has reached 104°F/40°C or not. The
information shown on the LED display alternates
between the remaining countdown delay time and the
water temperature.
40/104 012H 000H
The heating system will start after 12 hours, then operate
until the water reaches 104°F/40°C and stop. When the
spa water temperature drops 1.8-3.6°F(1-2°C) below the
set temperature the heating system will restart. When the
ame icon on the display is red, the heating system is
activated. When the ame icon turns green, the water is
at the set temperature. The heating system is at rest and
the ltration system will continue working nonstop.
Adjustment Buttons: Press the increase or decrease buttons to adjust the desire function
settings. Press and hold the button will rapidly increase or decrease the numbers.
LED Display: Once plugged in the LED displays the current water temperature automatically.
If the control panel (3) is not placed on the control base recessed channel, the LED display
will go blank after 5 minutes. Press any button to resume the control panel.
K
J
L
J: Decrease Button
K: Increase Button
L: LED Display
SPA CONTROL PANEL
RF frequency band:2408~2476 MHz
Transmitter power: 10dBm
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OPERATION (continued)
Function ON OFF Information shown on LED display alternates between
Remaining lter pump time and water temperature
HSDT
HSOH

Remaining HSDT time and water temperature
HSDT
HSOH

Remaining HSDT/HSOH time and water temperature
HSDT
HSOH

Remaining HSOH time and water temperature
HSDT
HSOH
NOTE: Keep the spa control panel within 5m (16ft) range of the control base to ensure good
wireless transmission signal.
1) Always keep the spa cover on to minimize heat loss during heating of the spa between
uses (but not while it is being used). Ensure the cover is tted tightly, as per manufacturer’s
instructions to maximize insulation. It shall be recommended that the cover, when not in
use, should be kept off the ground to retain its cleanliness (particularly the surface in close
proximity to the water spa water surface). The cover should be stored in an appropriate
location, where it cannot be damaged, or cause damage.
2) Check the set water temperature and consider lowering it for the times when the spa will
typically not be in use.
3) Depending on external conditions, consider turning off the heater entirely if not using the spa
for an extended period of time (where the spa provides this option, but still maintains residual
disinfection/pH-values).
4) Consider that the comfortable temperature range during use may be lower than the maximum
safe temperature.
5) Use the included insulating ground cloth underneath the spa to minimize heat loss through
the bottom of the spa.
6) Maintain clean lters to preserve appropriate working conditions for the pump and avoid
unnecessary water replacement and re-heating.
MINIMIZE HEAT LOSS AND ENERGY CONSUMPTION ADVICE
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LED CODE CHART
LED Reading CAUSE SOLUTION
E81 Transmission signal failure
Reset the RCD, restart all over again.
Place the control panel within 5 m (16 ft) of the
control base unit.
Press and hold POWER button for 5 seconds to
turn off and charge the panel again.
If problem persists, contact Intex Service Center.
E90 No water ow
Turn off and unplug the control unit.
Ensure the outlet cover grid is clean and free from
obstructions.
Clean or replace the cartridge, see Maintenance
and Storage section.
Ensure the in/outlet connections on the spa tub and
lter pump are not blocked.
Keep the spa water properly sanitized to ensure a
clean and unclogged lter cartridge.
If problem persists, contact Intex Service Center.
E94 Water temperature too low
If the ambient temperature is below 39°F (4°C), we
recommend not to use the spa.
• Turn off and unplug the control unit, add some
warm water to raise the spa water temperature
above 41°F (5°C), then press the
button to heat
up the water to the desired temperature.
If problem persists, contact Intex Service center.
E95 Water temperature too high
Turn off and unplug the control unit. When the water
has cooled down, plug the RCD and restart all over
again.
Turn the heater off, then press the lter and bubble
buttons to lower the water temperature.
If problem persists, contact Intex Service Center.
E96 System Error
Turn off and unplug the control unit. Plug the RCD
and restart all over again.
• If problem persists, contact Intex Service Center.
E97 Dry- re Protection • Contact Intex Service Center.
E99 Water temperature sensor broken Contact Intex Service Center.
END
After 72 hours of continuous
heating operation, the pump will
hibernate automatically. The rapid
heating function is disabled.
• Press the
button to re-active the lter pump.
BLANK
Control panel battery has no power
or in “Power Saving Mode” waiting
to be placed on the control base
recessed channel.
Press any button to reactivate the control panel.
Reset the RCD, restart all over again and charge
the control panel again.
Make sure the surface between the back of the
control panel and the control base recessed channel
is clean, dry and free of obstruction.
If problem persists, contact Intex Service Center.
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MAINTENANCE AND CHEMICALS
Water Sanitation
The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if
necessary). Adding sanitizer and other chemical will control bacteria and viruses present in the spa water.
The maintenance of a proper water balance through appropriate use of sanitizers is the single most important
factor in maximizing the life and appearance of the spa tub as well as ensuring clean, healthy and safe water.
Proper technique is important for water testing and treating the spa water. See your pool/spa professional for
chemical, sanitizer, test kits and testing procedures questions.
CAUTION: ALWAYS FOLLOW THE CHEMICAL MANUFACTURER’S DIRECTIONS, AND THE
HEALTH AND HAZARD WARNINGS.
Do not add chemicals if the spa is occupied. This can cause skin or eye irritation. Concentrated chlorine
solutions can damage the spa tub. In no event is Intex Recreation Corp., Intex Development Co. Ltd., their
related companies, authorized agents and service centers, retailers or employees liable to the buyer or any other
party for costs associated with the loss of spa water, chemicals or water damage.
Maintenance of Spa Water and Cartridge
Protect all the spa occupants from possible water-related illnesses by keeping the spa water clean and sanitized.
Always practice good hygiene. To ensure proper spa water quality follow these procedures:
1. Inspect and clean the lter cartridge once a week, and change the lter
cartridge as needed.
a. Unscrew the cartridge housing assembly from the spa tub wall and
remove the cartridge (see drawing 13).
b. Use a garden hose to rinse off the cartridge. If the cartridge remains
soiled and discolored it should be replaced. Keep spare cartridges
on hand.
c. Reinstall the clean cartridge back into the cartridge housing and
replace the cartridge housing assembly back onto the spa tub wall.
2. Change the spa water every 2~3 months, or it becomes cloudy and proper
water chemistry does not clear it up. See “Spa Tub Drainage” and “Spa
Tub Cleaning” sections for details.
3. Use spa chemicals to maintain proper water chemistry. Spa damage
resulting from misuse of chemicals and mismanagement of spa water
is not covered by the warranty.
4. All occupants must shower before entering the spa.
Water Chemistry Balance
Maintain the spa water pH level between 7.2 and 7.8, total alkalinity level between 80 and 120 ppm and free
chlorine level between 2 to 4 ppm.Use the included test strips to test the spa water chemistry before each use
of the spa and continue to test the water no less than once a week.
The Test Strips can test the “Free Chlorine”, “pH”, “Total Alkalinity” and “Calcium Hardness” levels at the same
time:
1. Dip the entire strip into the water and remove immediately.
2. Hold the strip level for 15 seconds. Do not shake excess water from the strip.
3. Compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical level
in the pool water.
NOTE: Check the expiry date of the test kit as the test results may be inaccurate if the kit is used after that date.
Low pH will damage the spa tub and pump. Damage resulting from chemical imbalance is not covered by the
warranty.
Use the included chemical oater dispenser to administer chlorine [chemical tablet size: less than 1” (2.5 cm)
diameter] into the spa water. Add 1 tablet into the dispenser. Always follow the chemical manufacturer’s
directions. Remove the chemical oater dispenser when the spa is in use.
Never let chlorine come in contact with the spa tub if it is not completely dissolved.
Flush all pipes with treated water by activating the bubble function for an hour a day.
IMPORTANT: Press the
button on the spa control panel to turn on the bubble air blower and help dissolve
the chemicals into the water. Never mix chemicals together. Add the chemicals to the spa water separately.
Thoroughly dissolve each chemical before adding another one to the water.
WARNING
Always unplug this product from the electrical outlet before removing, cleaning, servicing or
making any adjustment to the product.
13
14
12
13
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SPA WATER CHEMISTRY AND BALANCE
Preferred Water Chemistry Reading
Minimum Ideal Maximum
Free Chlorine 2 ppm 2 - 4 ppm 5 ppm
pH 7.2 7.2 - 7.6 7.8
Total Alkalinity (TA) 60 ppm 80 ppm 120 ppm
Calcium Hardness (CaCO3)100 ppm 150–250 ppm 350 ppm
Saturation Index (SI) –0.3 0 +0.3
Water Temperature 20ºC / 68ºF 20–40ºC / 68–104ºF 40ºC / 104ºF
Free chlorine: is the chlorine residual present in the spa water.
Result if too low – Inadequate level of disinfection.
Result if too high – cause odor problem, skin & eye irritation, corroded metals and other materials.
pH: a value that indicates how acidic or basic the spa water is.
Result if too low – Corroded metals, eye & skin irritation, and destruction of total alkalinity.
Result if too high – Scale formation, cloudy water, shorter lter/heater runs, eye & skin irritation, poor chlorine
ef ciency.
Total Alkalinity (TA): indicates the degree of the water’s resistance to pH change. It determines the speed
and ease of pH change, so always adjust total alkalinity before adjusting the pH level.
Result if too low – Corroded metals, eye & skin irritation. Low alkalinity will cause the pH to be unstable.
Result if too high – Scale formation, cloudy water, shorter lter/heater runs, eye & skin irritation, high chlorine
demand.
Calcium Hardness (CaCO3): refers to the amount of calcium and magnesium dissolved in the water.
Result if too low – Dif culty balancing water, corrosion of metal components, eye & skin irritation and water
foaming.
Result if too high – Scale formation, cloudy water, eye & skin irritation, dif culty balancing water and lter/
heater inef ciency.
Saturation Index (SI): temperature, calcium hardness concentration, total alkalinity and pH represent the
main factors in uencing scale formation. The tendency of water to either form scale or corrode is indicated by
the Saturation Index (SI):
SI = pH+TF+CF+AF-12.1
*Where: TF = Temperature Factor; CF = Calcium Hardness Factor; AF = Total Alkalinity Factor
Water Temperature TF Calcium
Hardness (ppm) CF Total
Alkalinity (ppm) AF
(ºC) (ºF)
8 46 0.2 75 1.5 50 1.7
12 54 0.3 100 1.6 75 1.9
16 61 0.4 150 1.8 100 2.0
19 66 0.5 200 1.9 150 2.2
24 75 0.6 250 2.0 200 2.3
29 84 0.7 300 2.1 300 2.5
34 93 0.8 400 2.2 400 2.6
40 104 0.9 500 2.3 -- --
-- -- -- 1000 2.6 -- --
Test the water pH, Temperature, Calcium Hardness and Total Alkalinity levels. Use the equivalent Factors in
the SI equation.
SI = 0, Balance
If SI > 0, Scaling or cloudy water condition.
If SI < 0, Corrosive to metals or eye & skin irritating condition.
The SI is considered satisfactory if the value is within -0.3 to +0.3 range. Zero being perfect.
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SPA WATER CHEMISTRY AND BALANCE (continued)
SPA Water Adjustment
How to adjust the spa water chemistry when the levels are off the range. CAUTION: Always follow the
chemical manufacturer’s directions, and the health and hazard warnings.
Total Alkalinity (TA) Adjustment
Remove the spa cover to aerate the water and use the included test strips to check the chemistry level.
Ensure the chlorine level in the water is between 2-4 ppm rst, as chlorine will affect the TA test result.
If the TA level (and not the pH) is higher than 120 ppm, to lower the TA level, you add muriatic acid (hydrochloric
acid) or sodium bisulfate.
If the TA level is lower than 60 ppm, you add sodium bicarbonate.
For example (for 4 adults’), if the TA level is 180 ppm, the desired decrease is 60 ppm, from below chart, you
need to add 0.269 Lb (121 g) of sodium bisulfate or 0.101 qt (96 ml) of muriatic acid.
If the test strip color is between 180 ppm and 240 ppm, and close to 180 ppm, you can also add 0.269 Lb
(121 g) of sodium bisulfate or 0.101 qt (96 ml) of muriatic acid.
If the reading is more than 240 ppm, you can add sodium bisulfate or muriatic acid to the water drop by drop
until the test strip indicates a 240 ppm reading, then add 0.528 Lb (238 g) of sodium bisulfate or 0.202 qt
(192 ml) of muriatic acid.
NOTE: After adjustment, retest the water after 24 hours and adjust again if necessary.
Desired level 60 ppm 80 ppm 100 ppm 120 ppm 140 ppm
Volume:
210 gal / 795 L
0.269 Lb 0.358 Lb 0.448 Lb 0.528 Lb 0.627 Lb
121 g 161 g 202 g 238 g 283 g
Volume:
290 gal / 1098 L
0.368 Lb 0.492 Lb 0.614 Lb 0.737 Lb 0.860 Lb
168 g 224 g 279 g 335 g 391 g
Lowering Total Alkalinity
Amount of Sodium Bisulfate to lower Total Alkalinity
Desired level 20 ppm 40 ppm 60 ppm 80 ppm
Volume:
210 gal / 795 L
0.059 Lb 0.118 Lb 0.178 Lb 0.237 Lb
27 g 53 g 80 g 107 g
Volume:
290 gal / 1098 L
0.081 Lb 0.162 Lb 0.244 Lb 0.326 Lb
37 g 74 g 111 g 148 g
Raising Total Alkalinity
Amount of Sodium Bicarbonate to raise Total Alkalinity
Desired level 60 ppm 80 ppm 100 ppm 120 ppm 140 ppm
Volume:
210 gal / 795 L
0.101 qt 0.135 qt 0.169 qt 0.202 qt 0.234 qt
96 mL 128 mL 160 mL 192 mL 223 mL
Volume:
290 gal / 1098 L
0.139 qt 0.185 qt 0.232 qt 0.278 qt 0.324 qt
132 mL 176 mL 220 mL 264 mL 308 mL
Amount of Muriatic Acid to lower Total Alkalinity
(Muriatic acid: 31.45%)
pH Adjustment
After the total alkalinity has been lowered to 120 ppm or raised to 80 ppm and the pH is still high or low, you
can adjust it using the following chart.
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SPA WATER CHEMISTRY AND BALANCE (continued)
Lowering pH Using Sodium Bisulfate
Calcium Hardness Adjustment
Use the included test strips to check the water hardness level and adjust it following below chart.
Lowering Calcium Hardness
If your household water supply is treated with a softener, mix the spa hard water with the soft water
according to the water volume ratio chart to lower the calcium hardness:
Initial level 1000 ppm 500 ppm 350 ppm 250 ppm
Desired level:
100 ppm
Water Volume Ratio (Vhard water:Vsoft water)
1:9 1:4 2:5 2:3
Lowering Calcium Hardness Using Soft Water
Raising pH Raising pH Using Sodium Bicarbonate
WARNING
Muriatic acid is a caustic chemical and liquid solution of sodium bisulfate (NaHSO4)
is highly acidic. Handle all chemicals with care and wear extra personnel protective
equipment including goggle and gloves. It is very important not to splash acid onto
your skin or clothing, or into your eyes.
Lowering pH Lowering pH Using Muriatic Acid
Volume 210 gal (795 L) 290 gal (1098 L)
Total Alkalinity 120 ppm 80 ppm 120 ppm 80 ppm
FromTo
8.47.2 0.028 qt 0.018 qt 0.038 qt 0.025 qt
26 mL 18 mL 36 mL 24 mL
7.87.2 0.019 qt 0.013 qt 0.026 qt 0.017 qt
18 mL 12 mL 22 mL 16 mL
Volume 210 gal (795 L) 290 gal (1098 L)
Total Alkalinity 120 ppm 80 ppm 120 ppm 80 ppm
FromTo
8.47.2 0.071 Lb 0.047 Lb 0.095 Lb 0.063 Lb
32 g 21 g 43 g 29 g
7.87.2 0.047 Lb 0.032 Lb 0.064 Lb 0.043 Lb
21 g 14 g 29 g 20 g
Volume 210 gal (795 L) 290 gal (1098 L)
Total Alkalinity 120 ppm 80 ppm 120 ppm 80 ppm
FromTo 6.87.2 0.541 Lb 0.361 Lb 0.737 Lb 0.491 Lb
243 g 163 g 335 g 224 g
Raising Calcium Hardness
If the calcium hardness level in the spa water is lower than 100 ppm, add calcium chloride into the spa
water.
Volume 210 gal (795 L) 290 gal (1098 L)
m (CaCl2) 0.197 Lb 89 g 0.269 Lb 122 g
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Spa Tub Drainage
1. Turn off the spa control unit.
2. Connect the drain valve adaptor to a garden hose and point the other end
of the garden hose to a suitable draining area (see drawing 14).
3. Remove the drain valve cap from outside of the spa tub and attach the
drain valve adaptor to the drain valve (see drawing 14).
4. From inside of the spa tub, open the drain valve cap, water will start
owing out from the garden hose.
5. When the water stops draining, disconnect the spa control unit from
the spa tub wall. Lift the spa tub wall from the side opposite the drain,
leading any remaining water to the drain and emptying the spa completely
(see drawing 15).
6. Attached the in ation hose (7) to the air blower in ation outlet on the
control unit.
7. Turn on the spa and press the button, aim the in ation hose at the
inlet/outlets on the spa tub and spa control unit to dry out any water in the
piping system
(see drawings 16 & 17).
8. Use a clean towel to wipe up any remaining water and moisture on the
spa tub and spa control unit.
9. Ensure the spa tub and spa control unit are thoroughly dried.
NOTE: The enclosed plugs (15) can be used to cover the water inlet and
outlet connectors from the inside of the spa tub to prevent water from
owing out.
Spa Tub Cleaning
If dirt is visible in the water or water becomes cloudy and proper water
chemistry does not clear it up, change the water and clean the spa tub.
See “Spa Tub Drainage” section on how to drain the spa.
While empty, remove the cartridge housing from inside of the spa tub wall,
clean and/or replace the lter cartridge. Use a sponge and mild soap solution
to wipe away any soil or stains on the inside of the spa wall. Rinse thoroughly
before re lling with clean water.
IMPORTANT: Do not use steel wool, hard brushes or abrasive cleaners.
Spa Tub Air Valve Fastening
Check the spa tub air valve for leakage and tightness before use. If air is leaking from the air valve, use the
provided wrench (22) to tighten the air valve as follow:
1. Make sure the spa tub is de ated, open the air valve cap and insert the
wrench
(22) into the air valve body (see drawing 18).
2. With one hand, hold the backside of the air valve base from the inside of
the spa tub wall and turn the wrench (22) clockwise.
IMPORTANT: Never adjust the air valve base when the spa is in use or
lled with water. Only use the air valve wrench if the air valve is loose or
there is leakage around air valve base. Do not over tighten the air valve:
over tightening can damage the valve. Just ensure the air valve is snug
and not leaking.
MAINTENANCE
18
22
14
1
2
3
11
16
17
7
7
15
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MAINTENANCE (continued)
In regions subject to freezing temperatures, drain, clean, disassemble and properly store the spa set and related
components indoors when the temperature drops below 4°C (39°F).
1. Drain and clean the spa following the “Spa Tub Drainage” and “Spa Tub Cleaning” sections.
2. Reverse set up instructions to de ate and disassemble the spa tub, spa control unit and spa cover air
bladder.
3. To de ate the tub and the cover air bladder:
a) Open the de ation outlet cap (27) with the included bolt
wrench
(6) (see drawing 19).
b) Insert de ation hose adaptor (28) into the de ation outlet.
c) Insert in ation hose (7) over the de ation hose adaptor (28).
d) Insert the other end of the in ation hose into the tub air valve
or cover air bladder valve.
e) Press the air bubble button to de ate.
f) When de ation is completed reverse above steps and
ensures the de ation outlet cap (27) is securely fastened.
Caution: Only use for the purpose described in this manual.
Keep the in ation hose away from water or small objects when the
de ation function is activated to avoid damage to the blower motor.
4. Make sure all the spa components and accessories are thoroughly
clean and dry before storage. Air-dry the spa tub in the sun for an
hour before folding.
5. Fold the spa tub loosely and avoid any sharp corners to prevent
damage or leakage to the spa tub liner.
6. Prepare additional new cartridges for next time use.
7. Store the spa tub and accessories in a dry, temperature controlled, between 0º – 40ºC (32º – 104ºF),
storage location.
8. The original packing can be used for storage.
STORAGE
Spa Cover
The attachment buckles of the cover are locking buckles. Two keys are provided in the plastic bag with the
manual and other accessories. Each buckle is marked with “locked” and “unlocked” symbols for easy operation:
put the key into the slot on the buckle and turn it to the appropriate position to lock or unlock the buckle
respectively.
To assure safety from unauthorized access, always put the cover on when spa is not in use and lock all
buckles. Always keep the keys out of reach of children. In case you misplace the keys, you can use any similar
size at screwdriver to lock or unlock the buckles.
Inspect the spa cover regularly for leaks, premature wear and tear, damage, or signs of deterioration. Never
use a worn or damaged cover: it will not provide the level of protection required to prevent unsupervised access
to the spa by a child.
Spa Tub and Cover Air Bladder Repair
Use the enclosed repair patch to repair any puncture:
Clean and dry the area to be repaired thoroughly.
Remove the patch backing paper and press patch rmly over the puncture. Smooth out the surface to
remove any air bubbles under the patch.
16
6
7
28
1
27
2
3
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TROUBLESHOOTING
PROBLEM CAUSE SOLUTION
NO DISPLAY/SPA
CONTROL UNIT
DOES NOT WORK
Spa is unplugged or off.
Control panel cable plug loose.
• Power failure.
• GFCI/RCD tripped.
• GFCI/RCD broken.
Ensure the spa is plugged and switched on.
Ensure the control panel cable plug is rmly
attached to the control base receptacle.
Check power source.
Reset the GFCI/RCD.
Contact Intex Service Center.
HOUSEHOLD
CIRCUIT BREAKER
TRIPPED
Circuit breaker under rated.
Overloaded circuit breaker.
An electrical fault in the line.
Ensure correct circuit breaker rating.
Provide a dedicated circuit breaker feeding the
spa electrical outlet only.
Contact a qualify electrician to correct the
electrical fault.
NOT HEATING
PROPERLY
Temperature set too low.
• Dirty lter cartridge.
Water temperature decreasing during
heater STANDBY mode.
Heating element failed.
Increase the temperature and attach the spa
cover.
Clean or replace the lter cartridge in time.
If heater is in STANDBY mode, press the ame
button twice to heat up the water to the set
temperature.
Contact Intex Service Center.
BUBBLE AIR
BLOWER DOES
NOT WORK
Air blower pump is too hot. Turn off and unplug the spa. Let it cool down and
restart all over again.
If problem persists, contact Intex Service Center.
FILTRATION PUMP
NOT WORKING
• Dirty lter cartridge.
Filtration inlet and/or outlet clogged.
Filter pump motor failed.
Clean or replace the lter cartridge in time.
Check and clean ltration inlet and outlet
regularly.
Contact Intex Service Center.
WATER NOT CLEAN Cartridge assembly not properly
attached.
• Insuf cient ltering time.
• Dirty lter cartridge.
Improper water maintenance.
Filtration inlet and outlet clogged.
Ensure the cartridge assembly is properly
attached.
• Increase ltration time.
Clean or replace the lter cartridge in time.
Keep the spa water properly sanitized. Refer to
the chemical manufacturer’s instructions.
Check and clean ltration inlet and outlet
regularly.
PUMP
CONNECTORS
ARE NOT LEVEL
WITH THE SPA
CONNECTORS
One characteristic of PVC is that it
changes shape, which is normal.
Elevate the pump with wood or another type of
insulated material to bring the pump’s connectors
level with the spa’s connectors.
TUB HAS A
STRANGE SHAPE
Expanded internal air pressure by
strong sunshine.
Do not expose the spa to direct sunlight for
extended period of time.
Check the air pressure and release air if
necessary. During very hot weather, you must
check to see whether it is necessary to release
some air. This is to avoid any possible damage
to the tub.
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Page 25
TROUBLESHOOTING (continued)
PROBLEM CAUSE SOLUTION
TUB LOSES AIR
PRESSURE
Air valve cap loose.
Air valve base loose.
Hole, cut or split on spa tub.
Ensure air valve cap is securely closed.
Fill up the spa tub with air then make sure the
air valve base is tighten, see “Spa Tub Air Valve
Fastening” section.
Put liquid soap and water in a squirt bottle and
spray on seams. If there is a leak it will bubble.
After you nd the leak, clean and dry the leaking
area, then apply the repair patch that comes with
your spa.
LEAKING BETWEEN
SPA TUB
CONNECTORS AND
CONTROL UNIT
CONNECTORS
Spa control base inlet/outlet
connections not securely tight.
Spa control base inlet/outlet o-ring
missing/dirty.
Tighten inlet and outlet connections.
Coat the o-ring with petroleum jelly for water
proof.
Remove grid from inside spa with a screwdriver,
ensure inlet/outlet O-ring is in place, clean and
not damaged.
SPA IS TOO NOISY
IN FILTRATION
MODE ONLY
Control base components not
securely attached.
Control base ground not level and
rm.
• Spa lter motor failed.
Ensure control panel, back cover and all inlet/
outlet are securely connected.
Ensure ground is level, rm and smooth.
Replace the failed lter motor with a new one.
AIR PRESSURE
IS WEAK DURING
INFLATION
Hose adaptor o-ring missing.
• In ation hose adaptor not securely
tighten.
Connection between the hose
adaptor and blower in ation outlet,
and between the in ation hose and
in ation valve are loose.
Air blower failure.
Ensure the o-ring is in place.
Tighten/reinstall hose adaptor.
Finger tighten during in ation.
If problem persists, contact Intex Service Center.
AIR BUBBLES ARE
NOT AS STRONG
AS BEFORE
O-ring missing between the control
base air outlet and spa tub air inlet
connections.
Air connection nut is not securely
tight.
Air bubble channel passage inside
the tub broken or leaking.
Air blower failure.
Ensure the o-ring is in place.
Finger tighten all nuts.
Use repair patch to repair any puncture.
If problem persists, contact Intex Service Center.
IMPORTANT
If you continue to experience dif culty, please contact our Consumer Service Department for
assistance. See separate “Authorized Service Centers” sheet.
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If there is a need to replace the lter motor (for quali ed technician only), follow below steps to
disassemble it:
IMPORTANT: You must drain out any remaining water inside the piping system of the control base
before replacing any parts.
Tools required: One adjustable wrench and one Philip screwdriver.
NOTE: The “special wrench tool” is included with the new lter pump motor replacement and not
with the spa set.
FILTER PUMP MOTOR DISASSEMBLY
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456
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WARRANTY
Your PureSpa has been manufactured using the highest quality materials and workmanship.
All Intex products have been inspected and found free of defects prior to leaving the factory.
This Limited Warranty applies only to the PureSpa listed below.
The provisions of this Limited Warranty apply only to the original purchaser and is not
transferable. This Limited Warranty is valid for the period noted below from the date of the
initial retail purchase. Keep your original sales receipt with this manual, as proof of purchase
will be required and must accompany warranty claims or the Limited Warranty is invalid.
PureSpa Warranty – 1 Year
If a manufacturing defect is found within the periods noted above, please contact the
appropriate Intex Service Center listed in the separate “Authorized Service Centers” sheet.
The Service Center will determine the validity of the claim. If the Service Center directs
you to return the product, please carefully package the product and send with shipping and
insurance prepaid to the Service Center. Upon receipt of the returned product, the Intex
Service Center will inspect the item and determine the validity of the claim. If the provisions
of this warranty cover the item, the item will be repaired or replaced at no charge.
Any and all disputes regarding the provisions of this Limited Warranty shall be brought before
an informal dispute settlement board and unless and until the provisions of these paragraphs
are carried forth, no civil action may be instituted. The methods and procedures of this
settlement board shall be subject to the rules and regulations set forth by the Federal Trade
Commission (F.T.C.). IMPLIED WARRANTIES ARE LIMITED TO THE TERMS OF THIS
WARRANTY AND IN NO EVENT SHALL INTEX, THEIR AUTHORIZED AGENTS OR
EMPLOYEES BE LIABLE TO THE BUYER OR ANY OTHER PARTY FOR DIRECT OR
CONSEQUENTIAL DAMAGES OR LIABILITIES. Some states, or jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or
exclusion may not apply to you.
This Limited Warranty does not apply if the products are subject to negligence, abnormal use
or operation, accident, improper operation, improper voltage or current contrary to operating
instructions, or to damage by circumstances beyond Intex’s control, including but not limited
to, ordinary wear and tear and damage caused by exposure to re, ood, freezing, rain, or
other external environmental forces. This warranty will become null and void if the PureSpa
is used for any commercial purposes. This Limited Warranty applies only to those parts and
components sold by Intex. The Limited Warranty does not cover unauthorized alterations,
repairs or disassembly by anyone other than Intex Service Center personnel.
DO NOT GO BACK TO THE PLACE OF PURCHASE FOR RETURN
OR REPLACEMENT. IF YOU ARE MISSING PARTS OR NEED
ASSISTANCE, PLEASE CALL US TOLL-FREE (FOR U.S. AND
CANADIAN RESIDENTS): 1-800-234-6839 OR VISIT OUR WEBSITE:
WWW.INTEXCORP.COM.
Proof of Purchase must accompany all returns or the warranty claim will be invalid.
9

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