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(351IO) SPA (JET + BUBBLE) ENGLISH 7.5” X 10.3” PANTONE 295U 09/30/2020

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OWNER’S MANUAL

PureSpa™

SC-WF20

IMPORTANT

SAFETY RULES

Please read, understand, and follow

all instructions carefully before

installing and using this product.

Keep for future reference.

Do not forget to try these other ﬁ ne Intex products: pools, pool

accessories, in-home toys, airbeds and boats available at ﬁ ne

retailers or visit our website.

Due to a policy of continuous product improvement, Intex reserves

the right to change speciﬁ cations and appearance, which may

result in updates to the instruction manual without notice.

For illustrative purposes only.

Rechte vorbehalten. Printed in China/Imprimé en Chine/Impreso en China/

Gedruckt in China.

®™ Trademarks used in some countries of the world under license from/®™ Marques utilisées dans certains pays sous

licence de/Marcas registradas utilizadas en algunos países del mundo bajo licencia de/Warenzeichen verwendet in einigen

Ländern der Welt in Lizenz von/Intex Marketing Ltd. to/à/a/an Intex Development Co. Ltd., G.P.O Box 28829, Hong

Kong & Intex Recreation Corp., P.O. Box 1440, Long Beach, CA 90801 • Distributed in the European Union by/Distribué

dans l’Union Européenne par/Distribuido en la unión Europea por/Vertrieb in der Europäischen Union durch/Intex Trading

B.V., Venneveld 9, 4705 RR Roosendaal – The Netherlands

www.intexcorp.com

351-*A*-R0-2109

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Warning.......................................................................................... 3-6

Parts............................................................................................... 7-8

Product Information & Speciﬁ cations........................................ 9

Set-up............................................................................................. 9-14

Salt Level Information.................................................................. 15

Operation....................................................................................... 16-23

LED Code Chart............................................................................ 24

Maintenance and Chemicals........................................................ 25-31

Storage........................................................................................... 31

Troubleshooting............................................................................ 32-36

Filter pump motor disassembly................................................... 37

Warranty......................................................................................... 38

TABLE OF CONTENTS

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IMPORTANT SAFETY RULES

When installing and using this electrical equipment, basic safety precautions should always be followed, including the following.

READ AND FOLLOW ALL INSTRUCTIONS

• The spa electrical appliance should be supplied through a residual current device (RCD) having a

rated residual operating current not exceeding 30 mA.

• The spa electrical appliance comprises a portable residual current device (PRCD) having a

rated residual operating current not exceeding 10 mA. If a leakage current of more than 10 mA

is detected, the PRCD will operate and cut-oﬀ the power supply, in such case, unplug and stop

using the spa at once. You must contact the local service center for assistance and/or repair of the

product.

• Parts containing live parts, except parts supplied with safety extra-low voltage not exceeding 12V,

must be inaccessible to a person in the spa.

• Electrical installation shall fulﬁ ll the requirements of local national standards.

• Parts incorporating electrical components, except remote control devices, must be located or ﬁ xed

so that they cannot fall into the spa.

• To reduce the risk of injury, do not permit children to use this product unless they are closely

supervised at all times.

• Children should not use spas or hot tubs without adult supervision.

• To reduce the risk of child drowning, supervise children at all times. Attach and lock spa cover after

each use.

• To reduce the risk of injury/illness:

a) The water in a spa should never exceed 40°C (104°F). Water temperatures between 38°C (100°F)

and 40°C (104°F) are considered safe for a healthy adult. Lower water temperatures are

recommended for young children and when spa use exceeds 10 minutes. It is recommended to

seek medical advice before use.

b) Since excessive water temperatures have a high potential for causing fetal damage during the early

months of pregnancy, pregnant or possibly pregnant women should limit spa water temperature

and duration of use and should also seek medical advice.

DANGER

WARNING

• Risk of Accidental Drowning (especially children under 5 years). Caution shall be exercised to

prevent unauthorized access to spa by children. This can be reached by adult supervisor securing

the means of access or installing a safety protection device to the spa. To avoid accidents during

spa use, ensure that children are kept under constant supervision.

• Risk of drowning. Inspect the spa cover regularly for leaks, premature wear and tear, damage, or

signs of deterioration. Never use a worn or damaged cover: it will not provide the level of protection

required to prevent unsupervised access to the spa by a child.

• Risk of injury. The suction ﬁ ttings in this spa are sized to match the speciﬁ c water ﬂ ow created by

the pump. Should the need arise to replace the suction ﬁ ttings or the pump, be sure that the ﬂ ow

rates are compatible. Never operate spa if the suction ﬁ ttings are broken or missing. Never replace

a suction ﬁ tting with one rated less than the ﬂ ow rate marked on the original suction ﬁ tting.

• Risk of injury. Replace damaged cord immediately. Do not bury cord. Never use an extension cord.

• Risk of Electric Shock. Do not permit any electric appliance, such as a light, telephone, radio, or

television, within 3.5 m (11.5 feet) of a spa or hot tub.

• Risk of Electric Shock. Do not use and unplug the spa when it is raining, thundering or lightning.

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c) The user should check the water temperature before entering the spa.

d) The use of alcohol, drugs, or medication before or during spa use may lead to unconsciousness with

the possibility of drowning.

e) Persons with any medical condition should seek medical advice before using a spa.

f) Persons using medication and/or having an adverse medical history should seek medical advice

before using a spa since some medication may induce drowsiness while other medication may aﬀ ect

heart rate, blood pressure, and circulation.

g) Avoid putting the head underwater and swallowing spa water.

• People with infectious diseases should not use a spa or hot tub.

• To avoid injury exercise care when entering or existing the spa or hot tub.

• Pregnant and possible pregnant women should consult a physician before using a spa or hot tub.

• Water temperature in excess of 38°C degree may be injurious to your health.

• Do not use a spa or hot tub immediately following strenuous exercise.

• Prolonged immersion in a spa or hot tub may be injurious to your health.

• When pregnant, soaking in hot water for long periods can harm your fetus. Measure the water

temperature before entering. Do not enter spa if water is hotter than 38°C (100°F). Do not stay in spa

for longer than 10 minutes.

• Spa heat in conjunction with alcohol, drugs, or medication can cause unconsciousness.

• Exit immediately if uncomfortable, dizzy, or sleepy. Spa heat can cause hyperthermia and

unconsciousness.

• The causes, symptoms, and eﬀ ects of hyperthermia may be described as follows: Hyperthermia

occurs when the internal temperature of the body reaches a level several degrees above the normal

body temperature of 37°C (98.6°F). The symptoms of hyperthermia include an increase in the internal

temperature of the body, dizziness, lethargy, drowsiness, and fainting. The eﬀ ects of hyperthermia

include failure to perceive heat; failure to recognize the need to exit spa or hot tub; unawareness of

impending hazard; fetal damage in pregnant women; physical inability to exit the spa or hot tub; and

unconsciousness resulting in the danger of drowning.

• The use of alcohol, drugs, or medication can greatly increase the risk of fatal hyperthermia in hot tubs

and spas.

• Always add chemicals to water, never add water to chemicals. Adding water to chemicals may cause

strong fumes or violent reactions and hazardous chemical spray.

• Never jump or dive into a spa or any shallow body of water.

• Assembly and disassembly by adults only.

• This appliance can be used by children aged from 8 years and above and persons with reduced

physical, sensory or mental capabilities or lack of experience and knowledge if they have been given

supervision or instruction concerning use of the appliance in a safe way and understand the hazards

involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be

made by children without supervision.

• No part of the electrical appliance is to be located above the bath during use.

• Keep the plug of this product more than 4m away from the spa and at a height of 1.2m at least.

• Always unplug this product from the electrical outlet before removing, cleaning, servicing or making

any adjustment to the product, and on raining days.

• Do not bury the electrical cord. Locate the cord where it will not be damaged by lawn mowers, hedge

trimmers and other equipment.

WARNING

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• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly

qualiﬁ ed persons in order to avoid a hazard. Use only identical replacement parts when servicing.

• Always keep plug dry, plug in with wet plug is deﬁ nitely forbidden!

• The plug of SPA must be directly connected only to a earthed socket-outlet from a ﬁ xed electrical

installation.

• To reduce the risk of electric shock and ﬁ re, do not use extension cords, timers, plug adaptors or

converter plugs to connect unit to electrical supply; provide a properly located outlet.

• Do not attempt to plug in or unplug this product while standing in water or when your hands are wet.

• Do not leave the spa empty for extended period of time. Do not expose the spa to direct sunlight for

extended period of time.

• When the appliance is not in use for long period of time, such as in the winter, the spa set should

be disassembled and stored indoor.

• Do not allow the water in the spa to freeze. Do not turn on the spa when the water is frozen.

• Do not use the spa if damaged in delivery and/or malfunctioning in any fashion. Contact the Intex

service center for further direction.

• Never use the spa alone or allow others to use the spa alone.

• Never pour water with a temperature higher than 40°C (104°F) into the spa directly.

• Keep all pets away from spa to avoid any damage.

• Do not add bath oil or bath salt to the spa water.

• The spa must be setup on a level, ﬂ at and smooth surface that is capable of supporting the

maximum load of the ﬁ lled spa with four adult occupants: weight 2500 lbs (1136 kg); six adults:

3500 lbs (1592 kg).

• Provide adequate drainage system around the spa to deal with overﬂ ow water and splashes.

• Use accessories exclusively provided by the spa manufacturer for safety reasons.

• Not for public/commercial use and/or domestic renting dwelling settings.

• All the information pertaining to the installation, cleaning and maintenance please refer to below

paragraphs of the manual.

• Never place any metallic objects on the surface of the control base charging dock.

Carefully read, understand, and follow all information in this user manual before installing and using

the spa. These warnings, instructions, and safety guidelines address some common risks of water

recreation, but they cannot cover all risks and dangers in all cases. Always use caution, common

sense, and good judgment when enjoying any water activity. Retain this information for future use.

Non swimmers safety

• Continuous, active, and vigilant supervision of weak swimmers and non-swimmers especially in

exercise spas, by a competent adult is required at all times (remembering that children under ﬁ ve

are at the highest risk of drowning).

• Designate a competent adult to supervise the spa each time it is being used.

• When the spa is not in use, or unsupervised, remove all toys from the spa and its surrounding area

to avoid attracting children to the spa.

Safety devices

• A safety cover or other safety protection device shall be used, or all doors and windows (where

applicable) shall be secured to prevent unauthorized access to the spa.

WARNING

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CAUTION

• In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must

not be supplied through an external switching device, such as a timer, or connected to a circuit

that is regularly switched on and oﬀ by the utility.

• Maintain water chemistry in accordance with manufacturer’s instructions.

1. Plug the unit into a grounded electrical outlet.

2. Press the RESET button on the RCD.

3. Turn on the spa electrical equipment.

4. Press the TEST button on the RCD. The RCD indicator should

turn oﬀ and the electrical equipment should shut oﬀ . If the RCD

indicator does not turn oﬀ , and the electrical equipment does not

shut oﬀ , the RCD is faulty. Do not use the spa. Contact a qualiﬁ ed

electrician to correct the fault.

5. Press the RESET button on the RCD. The indicator on the RCD

should turn on. If the RCD indicator does not turn on, the RCD is

faulty. Do not use the spa. Contact a qualiﬁ ed electrician

immediately to correct the fault.

WARNING

TEST

RESET

TEST

RESET

TEST

• This product is provided with a RCD located at the end of the power cord. The RCD must be

tested before each use. Do not use the spa if the RCD does not function properly. Disconnect

the power cord until the fault has been identiﬁ ed and corrected. Contact a qualiﬁ ed electrician

to correct the fault. Do not bypass the RCD. There are no serviceable parts inside the RCD.

Opening the RCD will void the warranty.

• Barriers, covers, alarms, or similar safety devices are helpful aids, but they are not substitutes for

continuous and competent adult supervision.

Safety equipment

• Keep a working phone and a list of emergency phone numbers near the spa.

Safe use of the spa

• Encourage all users especially children to learn how to swim.

• Learn Basic Life Support (Cardiopulmonary Resuscitation - CPR) and refresh this knowledge

regularly. This can make a life-saving diﬀ erence in the event of an emergency.

• Instruct all spa users, including children, what to do in case of an emergency.

• Never dive into any shallow body of water. This can lead to serious injury or death.

• Do not use the spa when using alcohol or medication that may impair your ability to safely use the

spa.

• When covers are used, remove them completely from the water surface before entering the spa.

• Protect spa occupants from water related illnesses by advising them to keep water treated and

practicing good hygiene. Consult the water treatment guidelines in the user’s manual.

• Store chemicals out of the reach of children.

• Attached the safety signage provided on the spa or within 2 m of the spa in a prominent visible

position.

WARNING

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PARTS

Before assembling your product, please take a few minutes to check the contents

and become familiar with all the parts.

NOTE: Drawings for illustration purpose only. Actual product may vary. Not to scale.

1213

32 33

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When ordering parts, be sure to quote the model number and part numbers.

PARTS (continued)

Before assembling your product, please take a few minutes to check the contents

and become familiar with all the parts.

REF.

NO. DESCRIPTION QTY. SPARE PART NO.

4 ADULTS 6 ADULTS

1 CONTROL BASE 1 13028 13028

2 SPA FILTER MOTOR 1 12778 12778

3 CONTROL PANEL 1 13023 13023

4 SIDE COVER HINGE BASE 2 12771 12771

5 AIR PRESSURE RELEASE VALVE CORE 1 12589D 12589D

6 CONTROL PANEL BOLT WRENCH 1 11053 11053

7 SPA INFLATION HOSE 1 11830 11830

8 SPA CONTROL INLET/OUTLET O-RING 2 11788 11788

9 SIDE COVER HINGE FIXER 2 12772 12772

10 SPA DRAIN PLUG 1 11995 11995

11 SPA DRAIN VALVE ADAPTOR 1 13036 13036

12 FILTER CARTRIDGE HOUSING 1 11798 11798

13 FILTER CARTRIDGE 3 11692 11692

14 FILTER CARTRIDGE HOUSING LID 1 11797 11797

15 INLET PLUG 1 11739 11739

16 SPA TUB 1 12724 12746

17 SPA COVER 1 11951 12117

SPA COVER INFLATABLE BLADDER (PRE-INSTALLED IN SPA COVER)

1 11884 12114

19 GROUND CLOTH 1 11933 12110

20 ELECTROLYTIC CELL NUT WRENCH 1 11854 11854

21 TEST STRIPS 1 11855 11855

22 WRENCH 1 11742 11742

23 OUTLET PLUG 2 11782 11782

24 HOSE ADAPTOR 1 12773 12773

25 MALE BUCKLE 8 11994 11994

26 FEMALE BUCKLE 8 11993 11993

27 SPA CONTROL AIR INLET O-RING 1 11687 11687

28 ELECTROLYTIC CELL COVER SCREW 4 11712 11712

29 ELECTROLYTIC CELL COVER 1 11890 11890

30 ELECTROLYTIC CELL COVER O-RING 1 11897 11897

31 ELECTROLYTIC CELL NUT 1 11852 11852

32 ELECTROLYTIC CELL 1 11851 11851

33 ELECTROLYTIC CELL O-RING 1 11853 11853

34 DEFLATION OUTLET CAP 1 12775 12775

35 DEFLATION HOSE ADAPTOR 1 12774 12774

36 CONTROL BASE SIDE COVER 2 12770 12770

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PRODUCT SPECIFICATIONS

SET UP

RF frequency band: 2408~2476MHz Transmitter power: 10dBm

Wiﬁ frequency band: 2412~2484MHz Maximum transmitter power: 100mW

Radio frequency radiation exposure Information:

This equipment complies with the radiation exposure limits set forth for an uncontrolled environment. This

equipment should be installed and operated with minimum distance of 20 cm (7.9’’) between the radiator and your

body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Inﬂ atable, portable aboveground cord-connected spa with pump, heater, water jet, blower, control panel, built-in

hard water treatment, and sanitation system.

Note: the spa equipment features a complete grounding system that is also in contact with the spa water. It is

possible that a person may build up static electricity that discharges when touching the water. Regardless, any

electric shock experienced should be investigated by a qualiﬁ ed electrician prior to use of the spa. Unplug the spa

until the cause is determined and any corrective action completed.

Hereby, Intex Development Company Limited, declares that this SC-WF20 is in compliance with the essential

requirements and other relevant provisions of Derective 2014/53/EU.

Site preparation and requirements

• The spa can be installed indoor or outdoor. For household use only.

• Make sure the area is water resistant, level, ﬂ at and free of sharp objects under or around the spa.

• Provide a properly located grounded electrical outlet with a protection grade of IPX4 or higher to connect the spa

and allow easy access for periodic testing of the cord mounted RCD.

• Make sure there is enough clearance around the spa for full access to the spa equipment for maintenance and/

or service.

• The area shall facilitate draining purposes during long term spa storage. Check local and national regulations

regarding spa water disposal requirements.

• To reduce noise disturbance, do not install the spa in the immediate vicinity of vertical walls.

• The area shall be within reach of fresh water supply in compliance with local water regulations, and whose

parameters shall be adjusted according to the spa water chemistry and balance section of the manual before ﬁ rst

use of the spa.

• Check your local laws and regulations regarding indoor and/or outdoor spa installation.

NOTE: Before setting up and ﬁ lling the spa with water, make sure the area where the spa will be installed is

within your WiFi router coverage range. The area shall be free from metallic walls/mesh and other objects that

may interfere with or reduce the WiFi signal.

Maximum seating capacity: 4 adults 6 adults

Voltage / Frequency / Phase 220 – 240 V / 50 Hz / 1 PH

Water capacity: 210 gal (795 L) 290 gal (1098 L)

Inner/outer diameter: 59/79 in (150/201 cm) 66/86 in (168/218 cm)

Height: 28 in (71 cm)

Jet pump: 1000 Watts

Bubble air blower: 800 Watts

Filter pump ﬂ ow rate: 460 gal/hr (1,741 L/hr)

Heater power: 2,200 Watts

Temperature range: 10ºC – 40ºC (50ºF – 104ºF)

Temperature rise: 1.5-2.5ºC/hr (3ºF – 4.5ºF/hr) 1-2ºC/hr (2ºF – 3.5ºF/hr)

Number of Water Jet Nozzles: 4 6

Number of Bubble Jets: 120 140

Spa tub recommended working air pressure: 0.083 bar (1.2 psi)

WARNING

Risk of ﬁ re: This product draws a minimum of 13 AMPS. Most household circuits are 13 to 16 AMPS. If the circuit

breaker trips, please check that no other appliances or other large loads are on the same circuit as the spa.

Never use an extension cord. Unfold the line cord prior to use. Never place the plug on combustible materials.

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SET UP (continued)

Additional requirements for indoor installation

• Make sure the ﬂ oor can support the full weight of the ﬁ lled spa with the maximum number of occupants.

Check with a qualiﬁ ed contractor or a structural engineer to verify this requirement.

• Make sure the ﬂ oor is water resistant and non-slip surface. Do not install the spa on carpet or other

materials that will be damaged by moisture, condensation.

• Do not install the spa indoors on a second ﬂ oor above ﬁ nished living space due to the possibility of water

and humidity damage.

• Humidity is a natural side eﬀ ect of indoor spa installation. The room shall be properly ventilated to allow

moisture to escape. Install a ventilating system to prevent excess condensation, moisture in the room.

Additional requirements for outdoor installation

• Spa owners may need to comply with local or states laws relating to childproof fencing, safety barriers,

lighting, and other safety requirements. Contact your local building code enforcement oﬃ ce for further

details.

• Make sure the surface is level, ﬂ at, smooth and strong enough to support the full weight of the ﬁ lled spa.

• Do not setup the spa on grass or dirt, as this increases the amount of debris entering the spa, and

damage the spa ﬂ oor.

• Do not expose the spa to direct sunlight for extended period of time. Provide protection from the

sun such as sunshade, tent, awning or gazebo.

• It is possible to install and leave the spa outside at a temperature not lower than 4°C (39°F) provided the

water temperature inside the spa is higher than 4°C (39°F) and the water inside the circulation system,

pump, pipe are not frozen. Put a “temp barrier mat” between the spa ﬂ oor and the ground to prevent heat

loss from the bottom of the spa and to provide better heat retention. Do not use the spa if the ambient or

water temperature is 4°C (39°F) or lower.

Setup the spa with at least 2 persons.

1. Move the entire package to the selected site. Do not drag the spa tub across the ground as this can

cause damage and leakage.

Open the carton carefully as this carton can be used to store the spa during long term storage or when

not in use.

2. Lay out all the parts on the ground and make sure all the parts are accounted for. For missing or

damaged parts contact the appropriate Intex Service Center listed in the separate “Authorized service

Centers” sheet.

Spa Control Panel Charging and Installation

1. Make sure the back of the control panel (3) and the control base charging dock surface are clean and dry.

2. Make sure the control base is plugged in and the RCD tested. Place the control panel (3) on the control

base charging dock to charge the built-in battery (see drawing 1). See “Spa Control Panel” operation

section for more details.

3. It takes approximately 3 hours to fully charge the control panel battery. Once the battery is fully charged,

you may place the control panel on top of the spa tub wall (see drawing 2.1). To remove the control panel

from the spa tub, lift the latch while pulling the control panel away from the support stand (see drawing 2.2).

32.2

2.1

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SET UP (continued)

Inﬂ ation

Inﬂ ate the Spa Tub Wall

1. Take out the ground cloth (19) and spread it over the cleared area. Then spread out the spa liner over

the ground cloth and point the drain valve towards a suitable draining area.

NOTE: Spread the ground cloth with the bubbles facing down over the cleared area where you intend

to setup your spa.

2. Flip up the control base side cover (36) to reveal the air blower inﬂ ation outlet. Pull out the latch to open

the cover, insert the hose adaptor (24) with hose and reattach the latch to the hose adaptor to secure it

in place (see drawing 3).

3. Unscrew the air valve cap on the spa tub to reveal the

stem in the up position for inﬂ ation. Insert the other end

of the inﬂ ation hose (7) into the valve and turn to the

right to lock it in position (see drawing 4).

1 2

Optional equipotential bonding system

Depending on local building codes and regulations, have a qualiﬁ ed electrician to connect the spa

equipotential terminal with a conductor (wire) having a nominal cross-sectional area of 2.5 mm2 to 6mm2 to

the household equipotential terminal. (Wire not included)

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4. Press the button to turn on the control panel. Press the

button to inﬂ ate the spa tub wall for 8 to 10 minutes until it is ﬁ rm

to the touch but not hard (see drawing 5 & 6).

IMPORTANT: Do not over inﬂ ate or use high pressure air

compressor to inﬂ ate.

5. Press the button again to turn it oﬀ .

6. Replace the air valve cap back.

The cap is designed to be screwed on and oﬀ . Never exert force

as this could cause the complete internal inﬂ ation system of the

valve to come loose. See “Spa Tub Air Valve Fastening” for valve

maintenance.

NOTE: If there is a need to replace the spa tub air pressure release

valve core (5) due to wear and tear, use the included wrench (22) to

unscrew the core from the valve base. Insert the replacement core

and tighten with the wrench. Make sure the core is securely tightened

(see drawing 7).

Inﬂ ate the Spa Cover Air Bladder

1. Open the inﬂ ation valve and insert the inﬂ ation hose (7) into the

valve; press to inﬂ ate until it is ﬁ rm to the touch but not hard

(see drawing 8).

2. Disconnect the inﬂ ation hose (7) from the air blower inﬂ ation outlet

and the valve.

3. Replace the control base inﬂ ation latch back; close and recess the

inﬂ ation valve.

NOTE: If there is a need to add some air to the spa tub wall

or spa cover air bladder after they have been setup, refer to above “Inﬂ ate the Spa Tub Wall” and “Inﬂ ate

the Spa Cover Air Bladder” sections. The cover air bladder is preinstalled inside the spa cover. If it needs to

be reinstalled, place the uninﬂ ated air bladder inside the spa cover lip before inﬂ ating the bladder.

SET UP (continued)

IMPORTANT: To prevent damage to the air

blower motor never block the air blower outlet

opening during inﬂ ation.

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SET UP (continued)

The spa tub inﬂ ation/deﬂ ation valve incorporates an “air pressure release” function that automatically

releases excess air when the spa tub internal pressure is between 1.5 - 2.5 psi (0.103 - 0.172 bar).

Air pressure release valve.

Colder temperatures at night

cause the spa to seem less

inﬂ ated.

Air expands in the midday

heat and correct air

pressure is restored.

Air expands in the midday heat.

Air pressure release valve kicks

in and releases excess air.

Inﬂ ation of spa in the morning.

IMPORTANT

Deﬂ ation

For Spa Tub Wall:

1. Unscrew the cap to reveal the stem, push the stem in

and turn 90 degree right to secure it in the down

position (see drawing 9).

2. Once the deﬂ ation is completed, push the stem in and

turn 90 degree left to return it to the inﬂ ation position.

3. Replace the cap back.

NOTE: To deﬂ ate the spa tub for storage, see

“STORAGE” section.

For Cover Air Bladder:

1. Pull valve cap out and squeeze the valve at its base until deﬂ ated.

2. Close and recess the valve back.

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SET UP (continued)

Spa Control Unit Installation

1. Connect the spa control unit to the spa tub (see drawing 10). Hand-tighten the connectors securely. Do

not use tools to tighten. Replace the control base side covers (36).

NOTE: Never attach external accessories not supplied with the kit to the spa tub or control base unit, as

this will void the warranty.

CAUTION: Do not sit, lean, cover or place any objects over the spa control unit.

2. Attach the ﬁ lter cartridge housing assembly to the inside of the spa tub outlet grid (see drawing 11).

Inﬂ ate the spa tub ﬁ rst before installing ﬁ lter pump ﬁ ttings.

3. Before ﬁ lling with water ensure the bottom drain valve caps are securely closed on the inside and outside.

4. Fill the spa tub with freshwater to a level between MIN and MAX marked on the inside of the spa wall. Do

not over ﬁ ll the spa. Never move the spa tub with water inside and/or with the control base attached to the

spa as the spa or control base may be damaged.

WARNING: Never pour water with a temperature higher than 40°C (104°F) into the spa

directly. It is recommended to ﬁ ll the spa tub with lukewarm water for quick heating and

energy saving.

5. Place the spa cover and spa air bladder (pre-installed in spa cover) over the spa tub, and make sure the

spa cover buckles are locked using the key provided after pulling the buckled straps tight.

IMPORTANT: Inspect the spa cover regularly for leak, premature wear and tear or deterioration. Never

use a damaged spa cover.

6. Ensure that the spa base is plugged into a properly located and sized electrical outlet and press the

button to turn on the control panel. Press the button on the control panel to activate the heater, see “Spa

Control Panel” operation section.

Spa Cover

The attachment buckles of the cover are locking buckles. Two keys are provided in the plastic bag with the

manual and other accessories. Each buckle is marked with “locked” and “unlocked” symbols for easy operation:

put the key into the slot on the buckle and turn it to the appropriate position to lock or unlock the buckle

respectively.

To assure safety from unauthorized access, always put the cover on when spa is not in use and lock all

buckles. Always keep the keys out of reach of children. In case you misplace the keys, you can use any similar

size ﬂ at screwdriver to lock or unlock the buckles.

When the spa is being used, the cover should be placed in a clean, dry area, otherwise it can pick up dirt and

bacteria. Covers should not be put on wooden tables or wooden decking because of the risk of bleaching the

wood. A cover lifter, dedicated support or similar device, is recommended for ensuring that the cover, mostly its

side facing the water, does not come into contact with the ground or any other dirty surfaces.

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The spa comes with a built-in saltwater sanitation system. Common salt (sodium chloride) is

made up of two elements, sodium and chloride. During the installation of the device, a

measured quantity of salt is dissolved in the SPA water to make it slightly salty. The SPA water

ﬂ ows through the sanitation system’s electrolytic cell to produce chlorine. The chlorine dissolves

in the water and instantly starts destroying bacteria and algae. It also oxidizes all other organic

materials.

• Which kind of salt to use:

Use only Sodium Chloride Salts

Use only sodium chloride (NaCl) salt that is at least 99.9% pure. It is also acceptable to use water

conditioning salt pellets (the compressed forms of evaporated salt). However, it will take a longer

time for them to dissolve. Do not use iodized or yellow (yellow prussiate of soda) colored

salt. Salt is added to the SPA water and the electrolytic cell uses the salt to create chlorine. The

purer the salt the better the performance of the electrolytic cell.

• Optimum Salt Levels

The ideal salt level in the SPA water is between 2000-3000 ppm (parts per million). The optimal

level is 2500 ppm.

A too low salt level will reduce the eﬃ ciency of the sanitation system and result in low chlorine

production. Too high a salt level may damage the power supply and cause corrosion to metal

ﬁ xtures and accessories. The salt in the SPA is constantly recycled. The loss of salt is due only to

SPA water being physically removed from the SPA. Salt is not lost due to evaporation.

• Adding Salt

1. Switch the JET pump on to start the water circulation.

2. Keep the sanitation system turned oﬀ .

3. Evenly spread 4.4 lbs / 2 kg (for 4 adults’) of salt around the inside perimeter of the SPA. For

six adults’: 5.5 lbs / 2.5 kg of salt.

4. Brush the SPA bottom to speed up the dissolving process. Do not allow salt to pile up on the

bottom of the SPA. Run the JET pump for one hour to thoroughly dissolve the salt.

5. When all the salt is dissolved, press the sanitizer button to activate the sanitation system

(see “Sanitation System Operating Instructions” section), code “003H” is ﬂ ashing and set the

sanitation system to desired operating hours. NOTE: DO NOT press any other buttons on the

control panel, and attach the spa cover during the sanitizing process.

• Removing Salt if Salt Level is too high

If too much salt has been added, the unit will beep and display “E92” (see “LED Code Chart”). If

this happens, turn oﬀ the sanitation system by pressing the ON/OFF button , and unplug the

spa. You will need to lower the salt concentration. The only way to do so is to partially drain the

SPA and reﬁ ll it with fresh water. Drain and reﬁ ll approximately 25% of the SPA water until the “E92”

alarm code disappears.

• Adding Salt if Salt Level is too low

If not enough salt has been added, the unit will beep and display “E91” (see “LED Code Chart”).

If this happens, turn oﬀ the sanitation system by pressing the ON/OFF button , unplug the spa

and wait 10 seconds. Plug and turn on the spa, add 1.1 lbs / 0.5 kg increment of salt until the “E91”

alarm code disappears (see “Adding Salt” section).

SALT LEVEL INFORMATION

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OPERATION

On/Oﬀ Button: Once the unit is plugged in, press this button to active the control panel

buttons. Press this button again to turn oﬀ all currently activated functions.

Lock/Unlock Button: Press and hold this button 3 seconds to lock/unlock the control buttons.

If you forget to lock the keypad controls, the system will automatically lock it after 1 minute of

inactivity. The icon on the display is green when locked.

Control Panel Battery Indicator: The battery indicator will turn green when it is fully charged;

turn red when it requires charging and ﬂ ashing red when it is in charging mode.

Water Filter Button: This button turns the ﬁ lter pump on and oﬀ . The water ﬁ lter icon on the

display is green when activated and ﬂ ashing 002H which is the minimum preset operating

hours. Press again to increase the preset time from 002H, 004H to 006H. Pressing the button

after the maximum number of hours (006H) will turn oﬀ the ﬁ lter pump and the LED display

shows the spa water temperature. If you have selected too many hours keep pressing to repeat

the cycle. Once the operating time is set, the LED display will stop ﬂ ashing after 10 seconds

and the ﬁ lter pump starts working. The cycle repeats itself at the same time each day for the

number hours selected.

If the heating system is activated it will override the ﬁ lter pump preset time function.

To view the preset time while the ﬁ lter pump is operating, press button, the display will

brieﬂ y ﬂ ash the preset hours for 10 seconds and then display back the remaining operating

hours. To adjust the preset time, press button twice until the display is ﬂ ashing and repeat

previous steps.

NOTE: The built-in hard water treatment function works automatically in conjunction with the

ﬁ ltration system.

Water Jet Button: Use this button to activate the jet massage system. After 30 minutes of

continues use, the jet massage system will automatically turn oﬀ . The water jet icon on the

displays is green when activated. The angle of the water jet nozzles inside the spa tub wall can

be adjusted manually.

CAUTION: Do not run jet system when the cover is attached, air pressure may

accumulate inside the spa and cause irreparable damage and bodily harm.

Bubble Button: Use this button to activate the massage system, which has a 30-minute

auto-shutoﬀ feature. The bubble icon on the displays is green when activated.

CAUTION: Do not run Bubble system when the cover is attached, air can

accumulate inside the spa and cause irreparable damage and bodily harm.

SPA CONTROL PANEL

A: On/Oﬀ Button

B: Lock/Unlock Button

C Control Panel Battery Indicator

D: Water Filter Button

E: Water Jet Button

F: Bubble Button

DCB

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SPA CONTROL PANEL

G: Sanitizer Button

H: Heat Button

I: Heater Start Timer (HST) Button

OPERATION (continued)

Sanitizer Button: Use this button to activate and set operating hours for the sanitation

system.

Heat Button: Press this button to activate the heating system. Press or to set the

desired water temperature. The heater will continuously heat until the water temperature

reaches the set temperature and then hold at that temperature. This is achieved by the heater

restarting automatically whenever the water temperature drops 1-2°C (1.8-3.6°F) below the set

temperature. When the ﬂ ame icon on the display is red, the heating system is activated. When

the ﬂ ame icon turns green, the water is at the set temperature. The heating system is then at

rest, but the ﬁ ltration system will continue circulating water nonstop, unless manually turned oﬀ .

If the heating system is reactivated, the ﬁ lter pump will restart at the same time.

NOTE: To stop the ﬁ ltration system while the heater is at rest mode, press the ﬂ ame button

ﬁ rst and then the ﬁ lter button. Pressing the heat button only while the heater is at rest mode will

turn oﬀ the heating system only and the ﬁ ltration system will operate for 1 more minute before

it turns oﬀ or continue with the ﬁ lter pump preset operating hours. To turn the heater oﬀ while

heating, press the ﬂ ame button.

IMPORTANT: The following conditions will lead to slow water heating:

• The ambient temperature is lower than 50ºF (10ºC).

• Outdoor wind speed is above 8-12 mph (3.5-5.4 m/s).

• The jet or bubble function is activated when heating the spa water.

• The spa is not properly covered with the spa cover when the water is heating.

Heater Start Timer (HST) Button: Use this button to select a future start time for the heating

system. Press this button and then press or to set the number of hours by which you

wish to delay the start of the heating system, from 000 to 120 hours. The icon will ﬂ ash red for a

few seconds and then stays red. The information shown on the LED display alternates between

the remaining hours before heater start and the water temperature. Once the countdown timer

reaches 000, the heating system will start operating. To deactivate the function at any time,

simply set the HST time back to 000. To readjust the preset hours, press the HST button twice

and adjust the hours with and buttons.

Example 1: It is 9:00pm Monday evening and you would like the spa to be hot on Friday

evening. Allowing for 24 hours for the spa to heat up (4 persons model about 1.5-2.5ºC (3-4.5ºF)

per hour) the heater should be set to start on Thursday evening. With the Spa turned on, ﬁ rst

press the Heat button and set your desired temperature. Press the HST button and then

or until 072 hours is shown. The heater will start after 72 hours has passed (Thursday at

9:00pm) and will run until the desired temperature is attained. The heater will then cycle on

and oﬀ to maintain the set temperature until turned oﬀ . To turn oﬀ the heater, press the ﬂ ame

button.

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OPERATION (continued)

WiFi LED Indicator Status:

• Slow ﬂ ashing: pairing of the spa control panel with your mobile device successfully

completed.

• Fast ﬂ ashing: WiFi router signal is disconnected.

• Always ON: in pairing mode stage.

• The LED indicator stays on for 2 minutes when the control panel has never been paired

up with a mobile device and is switch on. Within this 2 minutes the control panel is pairing

with the mobile device. If it’s not paired up within 2 minutes, the LED indicator will turn oﬀ .

Touch the pairing/binding button to repeat the pairing process.

Intex® Spa Management App Setup User Guide

The WiFi App Control allows you to turn on/oﬀ any function on your spa, and program a schedule for future

use remotely even when not at home from your mobile device.

System and WiFi Router Requirement

The Spa control base hardware communicates over a 2.4GHz network supporting

802.11b/g/n wireless technology. The hardware does not support 5GHz networks. It is

recommended that you turn oﬀ your 5GHz network during the Spa Management App setup

and pairing process.

WiFi Pairing / Binding

For a successful ﬁ rst time WiFi pairing between the spa wireless control panel and your mobile device,

make sure:

• To keep the wireless control panel on the spa control base charging dock.

• The area where the spa will be installed is within your WiFi router coverage range. The area shall be

free from metallic walls/mesh and other objects that may interfere with or reduce the WiFi signal.

• Turn oﬀ the mobile data (2G, 3G, 4G and LTE) function on your mobile device ﬁ rst, and make sure

your mobile device is connected to your WiFi router before pairing the device with the spa control

panel. Check the WiFi signal strength is full by browsing the internet with your mobile device using the

connected WiFi network and ensure the webpage loading speed is fast.

• Follow below step-by-step sequence.

1) Scan the WiFi App QR code located on the control base rating label or on this manual to install the

App. You may also download the “Intex Spa Management App” from your App store.

2) Touch the button on the spa control panel to turn on the spa and make sure the spa control base

is powered on.

3) Open the App, create a new account (for ﬁ rst time user) and login into the WiFi App Control.

4) Under “My Devices”, touch the “+” to add the spa to your list of devices. See Fig A.

5) Touch the pairing button on the spa control panel for 5 seconds until the WiFi LED indicator is on

without ﬂ ashing to begin WiFi pairing with your mobile device. See Fig B – C.

6) Choose your wireless router and enter the WiFi router password, then touch “Next”. See Fig D.

7) Touch the “Add” button to add the spa into your list of devices. See Fig E.

WiFi APP

QR Code

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OPERATION (continued)

8) A *spa icon will show up on the screen with the following status:

“OFFLINE” with a red dot at the front WiFi connection failed

“ONLINE” with a green dot at the front mobile device and spa control

panel paired up successfully to the same WiFi router signal.

“ONLINE” with a blue dot at the front mobile device and spa control

panel paired up successfully but not to the same WiFi router signal.

9) Touch the *spa icon to begin using the Spa Management App Functions. See Fig F.

*Note: All images are for illustration purposes, size, shape and feature may vary.

How to share your device:

Under “My Devices”, touch the setting ( ) icon inside the “Spa” icon, and touch the “+” next to “Share

device”, then enter a new registered email account.

Fig D. Fig E.Fig C.Fig B.Fig A. Fig F.

........

Wiﬁ Connection

Wiﬁ Name: ******

BSSID: ******

Password

Add Device

Add

MCU ID: ******

Device Name: ******

Device IP Address: ******

Wiﬁ SSID: ******

Device Setup

WIFI Status: WIFI connected

Press pairing button on

your device for 5 seconds

to pair device.

My devices

Touch [+] icon to add INTEX

devices

My Device

SPA********

My devices

My Device

ONLINE

Green

ONLINE

Blue

ONLINE

Red

OFFLINE

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OPERATION (continued)

Heater Function Setting Examples

Temp set

at (oC/F) HST HDT

Action

40/104 000H 000H

HST & HDT functions are oﬀ . Heating system has to be activated manually

by pressing ( ) button. See “Spa Control Panel” section for details. The

heater will continuously heat until the temperature is reached and then

hold at that temperature.

40/104 000H 005H

Turn the heater on and set a run time at which point the heater will turn

itself oﬀ . The heater will continuously heat until the temperature is reached

and then hold at that temperature until the 5 hours run time has expired,

regardless if the water temperature has reached 40°C/104°F or not.

40/104 012H 005H

Turn the heater on some time into the future to a set temperature and set

a run time at which point the heater will turn itself oﬀ . The heater will start

after 12 hours and continuously heat until the temperature is reached

and then hold at that temperature until the 5 hours run time has expired,

regardless if the water temperature has reached 40°C/104°F or not.

40/104 012H 000H

Turn the heater on some time (in hours) into the future to a set temperature.

The heating system will start after 12 hours, and continuously heat until the

water reaches 40°C/104°F and then hold at that temperature. When the

spa water temperature drops 1-2°C (1.8-3.6°F) below the set temperature

the heating system will restart. When the ﬂ ame icon on the display is red,

the heating system is activated. When the ﬂ ame icon turns green, the water

is at the set temperature. The heating system is at rest and the ﬁ ltration

system will continue working nonstop.

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OPERATION (continued)

Jet Nozzle Adjustment

The amount of water and pressure coming out from the jet nozzles can be adjusted

by turning the jet nozzle rim clockwise (maximum water output), counterclockwise

(low water output) or anything in between.

Closing one or 2 jet nozzles will divert more water pressure to the other jet nozzles.

NOTE: Keep the spa control panel within 5m (16ft) range of the control base to ensure good

wireless transmission signal.

Function ON OFF Information shown on LED display alternates between



Remaining ﬁ lter pump time and water temperature





Remaining HST time and water temperature





Remaining HST time and water temperature ﬁ rst. Then

remaining HDT time and water temperature.





Remaining HDT time and water temperature



Water temperature and remaining sanitation time



Water temperature and remaining sanitation time



Due to power limitation the following functions can be activated together at the same time:

Filter Pump Heater Air Bubble Sanitizer Water Jet

 XX

 XX



X

Note: = can be activated at the same time; X = cannot be activated at the same time.

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SANITATION SYSTEM OPERATING INSTRUCTIONS

1. Activate the sanitation system:

Press the sanitizer button on the control panel, this will

activate the sanitation system as well as the ﬁ lter pump. The

sanitizer icon and the ﬁ lter icon turn green. Flashing code “003H”

appears on the control panel’s LED, indicating that the unit is ready

to be programmed.

2. Set operating hours for the sanitation system:

With the minimum preset hours (code “003H”) ﬂ ashing, press the

sanitizer button to increase the time from 003H, 005H to 008H

hours (see “LED CODE CHART” section). Pressing the button

after the maximum number of hours (code “008H”) will deactivate

the sanitation function and the LED panel will display the spa water

temperature. If you have selected too many hours keep pressing to

repeat the cycle. Once the operating time is set, the display LED

panel will stop ﬂ ashing after 10 seconds and the sanitation system

starts working. For ﬁ rst time use of the spa, set the operating hours

to “008H”. During the sanitation, the information displayed on the

LED panel alternates between the spa water temperature and the

remaining hours of sanitation.

After the cycle is completed the LED panel displays the water temperature. Test the water

with the included test strips, and make sure the free chlorine level is between 2-4 ppm.

Note: DO NOT press any other buttons on the control panel, and attach the spa cover during

the sanitizing process.

3. Readjust operating time if necessary:

During the sanitizing process, the operating hours can be re-adjusted if necessary. Press the

sanitizer button, the LED code “003H” will ﬂ ash. Repeat step 2.

4. Turn oﬀ the sanitation system manually if necessary:

During the sanitizing process, you can turn oﬀ the sanitation system manually. Simply press

the ON/OFF button on the control panel. The sanitation system will stop and the sanitizer

icon light will disappear.

5. Restart the sanitation system:

When the programmed cycle ends, the LED panel displays the water temperature, the unit

will stop sanitizing and the sanitizer icon light disappears. To restart the sanitation system,

follow the above steps.

6. Test the SPA water regularly:

The free chlorine level in the SPA water may vary depending on the number of occupants,

local water condition and sunlight intensity exposure (outdoor use). During the initial use of

the spa, test the spa water at least 2 times per day with the included test strips to maintain

the free chlorine between 2-4 ppm. After the free chlorine level appears to be stabilized, test

the SPA water every week to maintain optimal sanitizing level.

Note: Flush all pipes with treated water by activating the bubble and jet functions for an hour a

day.

The spa control panel is resistant to water, but it is not designed to be completely submerged. Do

not put the control panel in the water. Submersion could cause water to enter the panel causing

damage to the electronics.

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LED CODE CHART

LED Reading Deﬁ nitions

001H Operating Hour (1 hour remaining)

002H Operating Hours (2 hours remaining)

003H Operating Hours (3 hours remaining)

004H Operating Hours (4 hours remaining)

005H Operating Hours (5 hours remaining)

006H Operating Hours (6 hours remaining)

007H Operating Hours (7 hours remaining)

008H Operating Hours (8 hours remaining)

E81 Transmission signal failure

E90 No water ﬂ ow

E91 Alarm Code (Low Salt Level)

E92 Alarm Code (High Salt Level)

E94 Water temperature too low

E95 Water temperature too high

E96 System Error

E97 Dry-ﬁ re Protection

E99 Water temperature sensor broken

END After 72 hours of continuous heating operation, the pump will hibernate

automatically. The rapid heating function is disabled.

BLANK Control panel battery has no power, place the control panel back on the

control base charging dock to charge the battery and reactivate.

WARNING

NEVER use the spa if indicated water temperature is more than 40°C (104ºF).

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MAINTENANCE AND CHEMICALS

Water Sanitation

The spa owner must regularly check and keep the spa water sanitized with scheduled maintenance (daily, if

necessary). Adding sanitizer and other chemical will control bacteria and viruses present in the spa water.

The maintenance of a proper water balance through appropriate use of sanitizers is the single most important

factor in maximizing the life and appearance of the spa tub as well as ensuring clean, healthy and safe water.

Proper technique is important for water testing and treating the spa water. See your pool/spa professional for

chemical, sanitizer, test kits and testing procedures questions.

CAUTION: ALWAYS FOLLOW THE CHEMICAL MANUFACTURER’S DIRECTIONS, AND

THE HEALTH AND HAZARD WARNINGS.

Do not add chemicals if the spa is occupied. This can cause skin or eye irritation. Concentrated chlorine

solutions can damage the spa tub. In no event is Intex Recreation Corp., Intex Development Co. Ltd., their

related companies, authorized agents and service centers, retailers or employees liable to the buyer or any

other party for costs associated with the loss of spa water, chemicals or water damage.

WARNING

Always unplug this product from the electrical outlet before removing, cleaning, servicing or

making any adjustment to the product.

SPA WATER CHEMISTRY AND BALANCE

Parameter Valuea

Water clarity clear view of the bottom

Total Alkalinity (TA) in mg/l 60 to 120

Calcium Hardness (CaCO3) in mg/l 150 to 250

Colour of the water no colour should be observedb, c

Turbidity in FNU/NTU max. 1.5

(preferably less than 0.5)

Nitrate concentration above that of ﬁ ll water in mg/l max. diﬀ erence of 20 compared

to the ﬁ ll water concentration

Total organic carbon (TOC) in mg/ldmax. 4.0

Redox potential against Ag/AgCI 3.5 M KCl in mV min. 650

pH valuee, f 6.8 to 7.6

Free active chlorine (without cyanuric acid) in mg/l 0.3 to 1.5g

Bromine in mg/l 2.0 to 4.0h

When using alternative/additional disinfectants other appropriate parameters may be considered.

Consult national regulations and guidelines for any deviations.

Natural water sources may introduce water colouration.

Intentional water colouration is excluded.

When using organic compounds this value may be higher.

Subject to the ﬂ occulant(s) used (if any).

When pH is greater than 7.5 the free active chlorine is less than 50 %.

Commonly recommended concentration of free chlorine in aquatic settings is 0.3 to 1.5 mg/l. However,

in order to ensure water hygiene in the spa setting where the water is heated and the water volume to

user ratio is low, it is acceptable to temporarily exceed this concentration with manual dosage, provided

the health of the user is not compromised. Therefore, a range of 2.0 to 4.0 mg/l is acceptable as also

recommended by the U.S. Environmental Protection Agency and the Center for Disease Control. Do not

use cyanuric acid.

Temporary exceeding due to manual dosage and low water volume to user ratio is acceptable, provided

the health of the user is not compromised.

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Particular care should be taken with chemical treatment of the water with special attention to disinfectant

limits and control of pH values. The use of ozone or UV, where applicable, shall always be accompanied by

residual disinfection with an oxidising biocide (e.g. Chlorine or Bromine or other biocide products, compatible

with manufacturer’s recommendations).

Improper use of chemicals may result in degradation, damage and other imperfections of the spa surface

and other spa components (typically discolouration of materials, corrosion of metal parts).

Free chlorine: is the chlorine residual present in the spa water.

Result if too low – Inadequate level of disinfection.

Result if too high – cause odor problem, skin & eye irritation, corroded metals and other materials.

pH: a value that indicates how acidic or basic the spa water is.

Result if too low – Corroded metals, eye & skin irritation, and destruction of total alkalinity.

Result if too high – Scale formation, cloudy water, shorter ﬁ lter/heater runs, eye & skin irritation, poor

chlorine eﬃ ciency.

Total Alkalinity (TA): indicates the degree of the water’s resistance to pH change. It determines the speed

and ease of pH change, so always adjust total alkalinity before adjusting the pH level.

Result if too low – Corroded metals, eye & skin irritation. Low alkalinity will cause the pH to be unstable.

Result if too high – Scale formation, cloudy water, shorter ﬁ lter/heater runs, eye & skin irritation, high

chlorine demand.

Calcium Hardness (CaCO3): refers to the amount of calcium and magnesium dissolved in the water.

Result if too low – Diﬃ culty balancing water, corrosion of metal components, eye & skin irritation and water

foaming.

Result if too high – Scale formation, cloudy water, eye & skin irritation, diﬃ culty balancing water and ﬁ lter/

heater ineﬃ ciency.

Saturation Index (SI): temperature, calcium hardness concentration, total alkalinity and pH represent the

main factors inﬂ uencing scale formation. The tendency of water to either form scale or corrode is indicated

by the Saturation Index (SI):

SI = pH+TF+CF+AF-12.1

*Where: TF = Temperature Factor; CF = Calcium Hardness Factor; AF = Total Alkalinity Factor

SPA WATER CHEMISTRY AND BALANCE (continued)

Water Temperature TF Calcium

Hardness (ppm) CF Total

Alkalinity (ppm) AF

(ºC) (ºF)

8 46 0.2 75 1.5 50 1.7

12 54 0.3 100 1.6 75 1.9

16 61 0.4 150 1.8 100 2.0

19 66 0.5 200 1.9 150 2.2

24 75 0.6 250 2.0 200 2.3

29 84 0.7 300 2.1 300 2.5

34 93 0.8 400 2.2 400 2.6

40 104 0.9 500 2.3 -- --

Test the water pH, Temperature, Calcium Hardness and Total Alkalinity levels. Use the equivalent Factors

in the SI equation.

SI = 0, Balance

If SI > 0, Scaling or cloudy water condition.

If SI < 0, Corrosive to metals or eye & skin irritating condition.

The SI is considered satisfactory if the value is within -0.3 to +0.3 range. Zero being perfect.

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SPA WATER CHEMISTRY AND BALANCE (continued)

SPA Water Adjustment

How to adjust the spa water chemistry when the levels are oﬀ the range. CAUTION: Always follow the

chemical manufacturer’s directions, and the health and hazard warnings.

Total Alkalinity (TA) Adjustment

Remove the spa cover to aerate the water and use the included test strips to check the chemistry level.

Ensure the chlorine level in the water is between 2-4 ppm ﬁ rst, as chlorine will aﬀ ect the TA test result.

If the TA level (and not the pH) is higher than 120 ppm, add appropriate chemical product to lower the TA

level.

If the TA level is lower than 60 ppm, add appropriate chemical product to raise the TA level.

NOTE: After adjustment, retest the water after 24 hours and adjust again if necessary.

pH Adjustment

After the total alkalinity has been lowered to 120 ppm or raised to 80 ppm and the pH is still high or low, add

appropriate chemical product to adjust the pH level between 6.8 and 7.6.

Calcium Hardness Adjustment

Use the included test strips to check the water hardness level and adjust it with appropriate chemical

product.

WARNING

Handle all chemicals with care and wear extra personnel protective equipment

including goggle and gloves. It is very important not to splash acid onto your skin

or clothing, or into your eyes.

1) Always keep the spa cover on to minimize heat loss during heating of the spa between

uses (but not while it is being used). Ensure the cover is ﬁ tted tightly, as per manufacturer’s

instructions to maximize insulation. It shall be recommended that the cover, when not in

use, should be kept oﬀ the ground to retain its cleanliness (particularly the surface in close

proximity to the water spa water surface). The cover should be stored in an appropriate

location, where it cannot be damaged, or cause damage.

2) Check the set water temperature and consider lowering it for the times when the spa will

typically not be in use.

3) Depending on external conditions, consider turning oﬀ the heater entirely if not using the spa

for an extended period of time (where the spa provides this option, but still maintains residual

disinfection/pH-values).

4) Consider that the comfortable temperature range during use may be lower than the maximum

safe temperature.

5) Use the included insulating ground cloth underneath the spa to minimize heat loss through

the bottom of the spa.

6) Maintain clean ﬁ lters to preserve appropriate working conditions for the pump and avoid

unnecessary water replacement and re-heating.

MINIMIZE HEAT LOSS AND ENERGY CONSUMPTION ADVICE

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MAINTENANCE

IMPORTANT

Unplug the power cord before cleaning the system. Cover the water inlet and outlet

with the plugs to prevent water spillage. After completing all maintenance tasks, you

must plug the power cord back in and remove the plugs.

Electrolytic Cell Cleaning

The electrolytic cell has a self cleaning function incorporated into the electronic control's programming. In

most cases this self cleaning action will keep the cell working at optimum eﬃ ciency. In some regions, the

SPA water is hard (high mineral content) which varies depending on the local water condition, this would

cause deposits on the titanium plate and aﬀ ect the sanitizing eﬃ ciency, so the cell may require periodic

manual cleaning. To maintain maximum performance, we recommend that you open and visually inspect

the electrolytic cell every two weeks for SPA water (Calcium hardness < 100 ppm) or weekly for SPA water

(Calcium hardness > 350 ppm).

The following steps provide instructions on how to clean the cell.

Inspection and cleaning:

1. Turn oﬀ the spa and unplug the power cord from the electrical socket.

2. Unscrew the ﬁ lter cartridge assembly from the spa tub wall, and use the included plugs (15 & 23) to

cover the water inlet and outlet ﬁ ttings from inside of the spa tub to prevent water from ﬂ owing out.

3. Remove the four screws from the transparent cover using a Phillips screwdriver (not included) and

remove the cover from the spa control unit.

Maintenance of Spa Water and Cartridge

Protect all the spa occupants from possible water-related illnesses by keeping the spa water clean and

sanitized. Always practice good hygiene. To ensure proper spa water quality follow these procedures:

1. Inspect and clean the ﬁ lter cartridge every day, and change the ﬁ lter

cartridge every 3 days.

Unscrew the cartridge housing assembly from the spa tub wall

and remove the cartridge (see drawing 12).

b. Use a garden hose to rinse oﬀ the cartridge. If the cartridge

remains soiled and discolored it should be replaced. Keep spare

cartridges on hand.

c. Reinstall the clean cartridge back into the cartridge housing and

replace the cartridge housing assembly back onto the spa tub wall.

2. Change the spa water every 2 weeks. See “Spa Tub Drainage” and

“Spa Tub Cleaning” sections for details.

3. Use spa chemicals to maintain proper water chemistry. Spa damage

resulting from misuse of chemicals and mismanagement of spa water

is not covered by the warranty.

4. All occupants must shower before entering the spa.

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MAINTENANCE (continued)

5. Pull out the electrolytic cell and place it in a container, pour kitchen grade vinegar into the container to

soak the titanium plate for about one hour until no deposits remain.

6. Remove the electrolytic cell and ﬂ ush the titanium plate with fresh water. Be careful: Keep the

electrolytic cell receptacle completely dry, do not let it come into contact with the vinegar and water.

7. Reverse the above steps to reinstall the electrolytic cell.

NOTE: Ensure the notch on the electrolytic cell is aligned with the ridge on the electrolytic cell housing.

The Test Strips can test the “Free Chlorine”, “pH”, “Total Alkalinity” and “Calcium Hardness” levels at the

same time. We recommend that you test the water chemistry weekly, and maintain the chlorine

concentration at 2-4 ppm.

Directions and Use

1. Dip the entire strip into the water and remove immediately.

2. Hold the strip level for 15 seconds. Do not shake excess water from the strip.

3. Now compare the strip pad to the color chart on the packaging label. If necessary, adjust the chemical

level in the spa water. It is very important, to use the proper technique when testing the water's

chemical level. Read and follow the written strip instructions carefully.

INTEX® TEST STRIPS (PACKED WITH THE PRODUCT)

4. Unplug the electrolytic cell cord. Unscrew the electrolytic cell nut in a counter-clockwise motion using

the included electrolytic cell nut wrench (20).

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Spa Tub Drainage

1. Turn oﬀ and unplug the spa control unit.

2. Connect the drain valve adaptor to a garden hose and point the

other end of the garden hose to a suitable draining area.

3. Remove the drain valve cap from outside of the spa tub and attach

the drain valve adaptor to the drain valve (see drawing 13).

4. From inside of the spa tub, open the drain valve cap, water will start

ﬂ owing out from the garden hose.

5. When the water stops draining, disconnect the spa control unit from

the spa tub wall. Lift the spa tub wall from the side opposite the drain,

leading any remaining water to the drain and emptying the spa

completely (see drawing 14).

6. Turn over the spa tub to empty any remaining water (see drawing 15).

7. Use a clean towel to wipe up any remaining water and moisture on the

spa tub and spa control unit.

8. Ensure the spa tub and spa control unit are thoroughly dried.

NOTE: The enclosed plugs (15 & 23) can be used to cover the water

inlet and outlet connectors from the inside of the spa tub to prevent

water from ﬂ owing out.

Spa Tub Cleaning

If dirt is visible in the water or water becomes cloudy and proper water

chemistry does not clear it up, change the water and clean the spa tub.

See “Spa Tub Drainage” section on how to drain the spa.

While empty, remove the cartridge housing from inside of the spa tub wall,

clean and/or replace the ﬁ lter cartridge. Use a sponge and mild soap solution to wipe away any soil or stains

on the inside of the spa wall. Rinse thoroughly before reﬁ lling with clean water.

IMPORTANT: Do not use steel wool, hard brushes or abrasive cleaners.

Bioﬁ lm Removal

See your local spa professional for bioﬁ lm removal products and advice.

Spa Tub Air Valve Fastening

Check the spa tub air valve for leakage and tightness before use. If air is

leaking from the air valve, use the provided wrench (22) to tighten the air

valve as follow:

1. Make sure the spa tub is deﬂ ated, open the air valve cap and insert

the wrench (22) into the air valve body (see drawing 16).

2. With one hand, hold the backside of the air valve base from the

inside of the spa tub wall and turn the wrench (22) clockwise.

IMPORTANT: Never adjust the air valve base when the spa is in use

or ﬁ lled with water. Only use the air valve wrench if the air valve is loose or there is leakage around air

valve base. Do not over tighten the air valve: over tightening can damage the valve. Just ensure the air

valve is snug and not leaking.

Spa Cover

Inspect the spa cover regularly for leaks, premature wear and tear, damage, or signs of deterioration. Never

use a worn or damaged cover: it will not provide the level of protection required to prevent unsupervised

access to the spa by a child.

Clean the cover inside and outside periodically using a sponge and a suitable solution that includes

adequate disinfection (10 mg per liter of free chlorine). Do not use steel wool, hard brushes or abrasive

cleaners.

MAINTENANCE (continued)

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MAINTENANCE (continued)

STORAGE

Spa Surround

Barefoot areas and relaxing areas around the spa shall be cleaned on a regular basis. No cleaning water

may ﬂ ow into the spa or spa water cycle. The dirt and cleaning agents shall be rinsed carefully to drain in

the spa surround.

Spa Tub and Cover Air Bladder Repair

Use the enclosed repair patch to repair any puncture:

• Clean and dry the area to be repaired thoroughly.

• Remove the patch backing paper and press patch ﬁ rmly over the puncture. Smooth out the surface to

remove any air bubbles under the patch.

In regions subject to freezing temperatures, drain, clean, disassemble and properly store the spa set and

related components indoors when the temperature drops below 4°C (39°F).

1. Drain and clean the spa following the “Spa Tub Drainage” and “Spa Tub Cleaning” sections.

2. Reverse set up instructions to deﬂ ate and disassemble the spa tub, spa control unit and spa cover air

bladder.

3. To deﬂ ate the tub and the cover air bladder:

a) Open the deﬂ ation outlet cap (34) with the included bolt

wrench (6) (see drawing 17).

b) Insert deﬂ ation hose adaptor (35) into the deﬂ ation outlet.

c) Insert inﬂ ation hose (7) over the deﬂ ation hose adaptor (35).

d) Insert the other end of the inﬂ ation hose into the tub air

valve or cover air bladder valve.

e) Press the air bubble button to deﬂ ate.

f) When deﬂ ation is completed reverse above steps and

ensures the deﬂ ation outlet cap (34) is securely fastened.

Caution: Only use for the purpose described in this manual.

Keep the inﬂ ation hose away from water or small objects

when the deﬂ ation function is activated to avoid damage to

the blower motor.

4. Make sure all the spa components and accessories are

thoroughly clean and dry before storage. Air-dry the spa tub

in the sun for an hour before folding.

5. Fold the spa tub loosely and avoid any sharp corners to

prevent damage or leakage to the spa tub liner.

6. Prepare additional new cartridges for next time use.

7. Store the spa tub and accessories indoors, in a dry, temperature controlled, between 0º – 40ºC

(32º – 104ºF), storage location.

8. The original packing can be used for storage.

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TROUBLESHOOTING

PROBLEM CAUSE SOLUTION

NO DISPLAY/SPA

CONTROL UNIT

DOES NOT WORK

• Spa is unplugged or oﬀ .

• Control panel cable plug loose.

• Power failure.

• RCD tripped.

• RCD broken.

• Ensure the spa is plugged and switched on.

• Ensure the control panel cable plug is ﬁ rmly

attached to the control base receptacle.

• Check power source.

• Reset the RCD.

• Contact Intex Service Center.

HOUSEHOLD

CIRCUIT BREAKER

TRIPPED

• Circuit breaker under rated.

• Overloaded circuit breaker.

• An electrical fault in the line.

• Ensure correct circuit breaker rating.

• Provide a dedicated circuit breaker feeding the

spa electrical outlet only.

• Contact a qualify electrician to correct the

electrical fault.

NOT HEATING

PROPERLY

• Temperature set too low.

• Dirty ﬁ lter cartridge.

• Water temperature decreasing during

heater STANDBY mode.

• Heating element failed.

• Increase the temperature and attach the spa

cover.

• Clean or replace the ﬁ lter cartridge in time.

• If heater is in STANDBY mode, press the ﬂ ame

button twice to heat up the water to the set

temperature.

• Contact Intex Service Center.

JET FUNCTION

DOES NOT WORK

• Jet pump is too hot. • Turn oﬀ and unplug the spa. Let it cool down and

restart all over again.

• If problem persists, contact Intex Service Center.

JETS OUTPUT ARE

WEAK

• Low water level.

• Obstruction in the suction inlet inside

the tub.

• Jet nozzles clogged or dirty.

• Jet nozzles plumbing pipes damaged.

• Add water between MIN and MAX level.

• Ensure suction inlet is not covered or blocked.

• Clean any dirt inside the jet nozzles.

• Contact Intex Service Center.

JET AIR CONTROL

KNOB NOT

WORKING

• Jet nozzles clogged or dirty.

• Jet airﬂ ow plumbing inside the spa tub

damaged.

• Clean any dirt inside the jet nozzles.

• Contact Intex Service Center.

FILTRATION PUMP

NOT WORKING

• Dirty ﬁ lter cartridge.

• Filtration inlet and/or outlet clogged.

• Filter pump motor failed.

• Clean or replace the ﬁ lter cartridge in time.

• Check and clean ﬁ ltration inlet and outlet

regularly.

• Contact Intex Service Center.

WATER NOT CLEAN • Cartridge assembly not properly

attached.

• Insuﬃ cient ﬁ ltering time.

• Dirty ﬁ lter cartridge.

• Improper water maintenance.

• Filtration inlet and outlet clogged.

• Ensure the cartridge assembly is properly

attached.

• Increase ﬁ ltration time.

• Clean or replace the ﬁ lter cartridge in time.

• Keep the spa water properly sanitized. Refer to

the chemical manufacturer’s instructions.

• Check and clean ﬁ ltration inlet and outlet

regularly.

PUMP

CONNECTORS ARE

NOT LEVEL

WITH THE SPA

CONNECTORS

• One characteristic of PVC is that

it changes shape, which is normal.

• Elevate the pump with wood or another type of

insulated material to bring the pump’s connectors

level with the spa’s connectors.

TUB HAS A

STRANGE SHAPE

• Expanded internal air pressure by

strong sunshine.

• Do not expose the spa to direct sunlight for

extended period of time.

• Check the air pressure and release air if

necessary. During very hot weather, you must

check to see whether it is necessary to release

some air. This is to avoid any possible damage

to the tub.

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TROUBLESHOOTING (continued)

PROBLEM CAUSE SOLUTION

TUB LOSES AIR

PRESSURE

• Air valve cap loose.

• Air valve base loose.

• Hole, cut or split on spa tub.

• Ensure air valve cap is securely closed.

• Fill up the spa tub with air then make sure the

air valve base is tighten, see “Spa Tub Air Valve

Fastening” section.

• Put liquid soap and water in a squirt bottle and

spray on seams. If there is a leak it will bubble.

After you ﬁ nd the leak, clean and dry the leaking

area, then apply the repair patch that comes with

your spa.

LEAKING BETWEEN

SPA TUB

CONNECTORS AND

CONTROL UNIT

CONNECTORS

• Spa control base inlet/outlet

connections not securely tight.

• Spa control base inlet/outlet o-ring

missing/dirty.

• Tighten inlet and outlet connections.

• Coat the o-ring with petroleum jelly for water proof.

• Remove grid from inside spa with a screwdriver,

ensure inlet/outlet O-ring is in place, clean and not

damaged.

SPA IS TOO NOISY

IN FILTRATION

MODE ONLY

• Control base components not securely

attached.

• Control base ground not level and ﬁ rm.

• Spa ﬁ lter motor failed.

• Ensure control panel, back cover and all inlet/

outlet are securely connected.

• Ensure ground is level, ﬁ rm and smooth.

• Replace the failed ﬁ lter motor with a new one.

INSUFFICIENT

CHLORINE

• Insuﬃ cient operating time of the

sanitation system and/or heater is

running at the same time.

• Chlorine loss due to intense sunlight

exposure.

• The bather load has increased.

• Clogged or dirty electrolytic cell.

• Increase the sanitation system operating time

and ensure the heater is oﬀ during the sanitation

process. See “Sanitation System Operating

Instructions”.

• Use a SPA cover when the SPA is not in use and/

or when the sanitation system is operating.

• Increase the sanitation system operating time and

test the water using the test strips. See “Sanitation

System Operating Instructions”.

• Check and clean the cell if necessary. See

“Maintenance”.

BUBBLE AIR

BLOWER DOES NOT

WORK

• Air blower pump is too hot. • Turn oﬀ and unplug the spa. Let it cool down and

restart all over again.

• If problem persists, contact Intex Service Center.

AIR PRESSURE

IS WEAK DURING

INFLATION

• Hose adaptor o-ring missing.

• Inﬂ ation hose adaptor not securely

tighten.

• Connection between the hose

adaptor and blower inﬂ ation outlet,

and between the inﬂ ation hose and

inﬂ ation valve are loose.

• Air blower failure.

• Ensure the o-ring is in place.

• Tighten/reinstall hose adaptor.

• Finger tighten during inﬂ ation.

• If problem persists, contact Intex Service Center.

AIR BUBBLES ARE

NOT AS STRONG

AS BEFORE

• O-ring missing between the control

base air outlet and spa tub air inlet

connections.

• Air connection nut is not securely

tight.

• Air bubble channel passage inside the

tub broken or leaking.

• Air blower failure.

• Ensure the o-ring is in place.

• Finger tighten all nuts.

• Use repair patch to repair any puncture.

• If problem persists, contact Intex Service Center.

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TROUBLESHOOTING (continued)

LED PANEL

CODE PROBLEM SOLUTION

LED Panel Code Flash & Alarm On (NOTE: Always turn oﬀ the power before cleaning and servicing).

E81

• Transmission signal failure.

• Reset the RCD, restart all over again.

• Place the control panel within 5 m (16 ft) of the control base unit.

• Press and hold POWER button for 5 seconds to turn oﬀ and charge the

panel again.

• If problem persists, contact Intex Service Center.

E90

• No water ﬂ ow.

• Turn oﬀ and unplug the control unit.

• Ensure the outlet cover grid is clean and free from obstructions.

• Clean or replace the cartridge, see Maintenance and Storage section.

• Ensure the in/outlet connections on the spa tub and ﬁ lter pump are not blocked.

• Keep the spa water properly sanitized to ensure a clean and unclogged ﬁ lter

cartridge.

• If problem persists, contact Intex Service Center.

E91

• Dirt or scale on titanium plates.

• Low salt level / No salt.

• Electrolytic cell cord is loose.

• Possible electrolytic cell failure.

• Remove the electrolytic cell for inspection. Clean it if necessary. See

“Maintenance”.

• Add salt. See “Salt Level Information”.

• Ensure that the cell cord is plugged ﬁ rmly into the cell receptacle.

• Contact Intex Service Center. Replace the cell if needed.

E92 • High salt level.

• Partially drain the pool and reﬁ ll it with fresh water. See “Salt Level Information”.

• If problem persists, contact Intex Service Center.

E94

• Water temperature too low.

• If the ambient temperature is below 4°C (39°F), we recommend not to use

the spa.

• Turn oﬀ and unplug the control unit, add some warm water to raise the

spa water temperature above 5°C (41°F), then press the button to

heat up the water to the desired temperature.

• If problem persists, contact Intex Service Center.

E95

• Water temperature too high.

• Turn oﬀ and unplug the control unit. When the water has cooled down,

plug the RCD and restart all over again.

• Turn the heater oﬀ , then press the ﬁ lter and jet buttons to lower the water

temperature.

• If problem persists, contact Intex Service Center.

E96 • System Error.

• Turn oﬀ and unplug the control unit. Plug the RCD and restart all over again.

• If problem persists, contact Intex Service Center.

E97 • Dry-ﬁ re Protection.

• Contact Intex Service Center.

E99

• Water temperature sensor broken.

• Contact Intex Service Center.

END

• After 72 hours of continuous

heating operation, the pump

will hibernate automatically.

The rapid heating function

is disabled.

• Press the button to re-active the ﬁ lter pump.

NO LED

DISPLAY

• LED display is oﬀ

• Charging Failed

• Control Panel failure.

• Press any button to reactivate the control panel.

• Reset the RCD, restart all over again and charge the control panel again.

• Make sure the surface between the back of the control panel and the

control base charging dock is clean, dry and free of obstruction.

• If problem persists, contact Intex Service Center.

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WIFI APP TROUBLESHOOTING

PROBLEM CAUSE SOLUTION

WIFI PAIRING /

BINDING FAILURE

DURING THE

FIRST TIME

SETUP

• Spa control base does

not support WiFi App

function, wrong model.

• Spa wireless control

panel does not support

WiFi App function.

• Only compatible with the following models: SB-HWF10,

SB-HWF20, SC-WF10 or SC-WF20, printed on the spa control

base electrical rating label.

• Make sure the spa wireless control panel has the WiFi signal

icon .

• Make sure the spa control base and wireless control panel are

both compatible and support WiFi App function.

• Contact Intex Service Center.

• Wrong version of mobile

device

• Ensure the right version of mobile devices:

a. iOS - Apple iPhone 6, 6 Plus and greater. Tablet compatibility is

not optimized.

b. Android – All Android phones. Tablet compatibility is not

optimized.

• Incompatible mobile

device operating system

• Ensure the right version of operating system:

a. Apple devices – iOS 12.3 and greater.

b. Android devices – Android 4.04 and greater. For 6.0 and greater

version, you must turn on the GPS signal on your mobile device

for the ﬁ rst time pairing. Once you have successfully paired the

spa and save it, you may turn oﬀ the GPS signal.

• Wrong router network

band

• Make sure you are connecting to a 2.4GHz network and try to

pair the mobile device with the spa control panel again.

• Wrong network name • Make sure you are connecting to the right WiFi router signal and

try to pair the mobile device with the spa control panel again.

• Make sure your mobile device and spa control panel are

connected to the same WiFi router signal.

• Wrong WiFi password • Ensure correct WiFi router password. See WiFi pairing/binding

section.

• The setup spa location

is too far from your WiFi

router signal coverage

range.

• Ensure your mobile device is connected to your WiFi router and

can access and browse the internet.

• Remove the wireless control panel from the control base and

bring it closer to your WiFi router while making sure it’s within 5m

(16ft) distance of the control base in order to prevent activating

the error code E81 (transmission signal failure). Then try to pair

the spa control panel with your mobile device. If it can be paired,

your spa is too far away and you need to make sure the entire

SPA is within your WiFi router signal coverage range.

• If you cannot move your spa, then you need to move your WiFi

router or add a repeater/signal booster so that you can receive

signals from your WiFi router at your setup spa location.

• Try to pair the mobile device with the spa control panel again.

• The App does not load • Force-quit the App, re-launch the App and try to pair the spa

control panel with your mobile device again.

• Uninstall the “Spa Management App” and reinstall it again. See

WiFi pairing/binding section.

• WiFi LED indicator oﬀ /

blank

• WiFi LED indicator fast

ﬂ ashing

• WiFi LED indicator slow

ﬂ ashing

• Not connected, WiFi pairing not successful within 2 minutes after

touching the WiFi pairing button on the spa control panel.

• Try to pair the spa control panel with your mobile device again.

See WiFi pairing/binding section.

• Power oﬀ the spa control base and the wireless control panel,

restart the spa and try to pair the spa control panel again.

• If the problem persists, contact Intex Service Center.

• Wrong WiFi pairing /

binding sequence

• Refer to “WiFi pairing / binding” section

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WIFI APP TROUBLESHOOTING (continued)

IMPORTANT

If you continue to experience diﬃ culty, please contact our Consumer Service Department for

assistance. See separate “Authorized Service Centers” sheet.

PROBLEM CAUSE SOLUTION

OFFLINE AFTER

SUCCESSFUL

INITIAL SETUP

AND PAIRING

• LED display is oﬀ

• E81

• Control panel charging

failed

• Control Panel failure

• Press any button to reactivate the spa control panel.

• Reset the GFCI/RCD, restart all over again and make sure the

wireless control panel is fully charged.

• Make sure the surface between the back of the wireless control

panel and the control base charging dock is clean, dry and free

of obstruction.

• Try to pair the mobile device with the spa control panel again.

• If problem persists, contact Intex Service Center.

• WiFi signal failure

• WiFi LED indicator light is

blank

• WiFi LED indicator is fast

ﬂ ashing

• Reboot the WiFi router by powering it oﬀ for one minute

and then turning it back on. Refer to your WiFi router’s

troubleshooting guide for more assistance.

• Make sure your mobile device and spa control panel are

connected to the same WiFi router signal, and your mobile

device can access and browse the internet from the location

where the spa is setup.

• If you cannot move your spa, then you need to move your WiFi

router or add a repeater/signal booster so that you can receive

signals from your WiFi router at your setup spa location.

• Power oﬀ the spa control base and the wireless control panel,

restart the spa and try to pair the spa control panel again.

• If the problem persists, contact Intex Service Center.

• The App does not load • Force-quit the App, re-launch the App and try to pair the spa

control panel with your mobile device again.

• Make sure your mobile device data function is activated and

the device can access and browse the internet.

• If the mobile data function (2G, 3G, 4G and LTE) works, try

pairing the spa control panel to your Wi-Fi router network. See

WiFi pairing/binding section.

• Other interferences • Make sure there are no big metallic walls, objects between the

spa and your WiFi router signal.

• Make sure the surface between the back of the wireless control

panel and the control base charging dock is clean, dry and free

of obstruction.

• Always return the wireless control panel to the spa control base

charging dock after using the spa or when the spa is not in use.

• The “Remote Control”

function is oﬀ • Under “My Devices”, touch the setting ( ) icon inside the

“Spa” icon, and slide the bottom next to the "Remote Control"

option to switch on.

351

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Page 37

If there is a need to replace the ﬁ lter motor (for qualiﬁ ed technician only), follow below steps to

disassemble it:

IMPORTANT: You must drain out any remaining water inside the piping system of the control

base before replacing any parts.

Tools required: One adjustable wrench and one Philip screwdriver.

NOTE: The “special wrench tool” is included with the new ﬁ lter pump motor replacement and not

with the spa set.

FILTER PUMP MOTOR DISASSEMBLY

123

456

351

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Page 38

WARRANTY

Your PureSpa has been manufactured using the highest quality materials and workmanship. All

Intex products have been inspected and found free of defects prior to leaving the factory. This

limited warranty applies only to the PureSpa only.

This limited warranty is in addition to, and not a substitute for, your legal rights and remedies.

To the extent that this warranty is inconsistent with any of your legal rights, they take priority.

For example, consumer laws across the European Union provide statutory warranty rights in

addition to the coverage you receive from this limited warranty: for information on EU-wide

consumer laws, please visit the European Consumer Center website at http://ec.europa.eu/

consumers/ecc/contact_en/htm.

The provisions of this limited warranty apply only to the original purchaser and are not

transferable. This limited warranty is valid for a period of one (1) year from the date of the

initial retail purchase. Keep your original sales receipt with this document, as proof of purchase

will be required and must accompany warranty claims or the limited warranty will be invalid.

PureSpa Warranty – 1 Year

If you ﬁ nd a manufacturing defect in the PureSpa during the warranty period, please contact the

appropriate Intex Service Center listed in the separate “Authorized Service Centers” sheet. If the

item is returned as directed by the Intex Service Center, the Service Center will inspect the item

and determine the validity of the claim. If the item is covered by the provisions of the warranty,

the item will be repaired or replaced, with the same or comparable item (at Intex’s choice) at no

charge to you.

Other than this warranty, and other legal rights in your country, no further warranties are implied.

To the extent possibly in your country, in no event shall Intex be liable to you or any third party

for direct or consequential damages arising out of the use of your PureSpa, or Intex or its agents’

and employees’ actions (including the manufacture of the product). If your country does not allow

the exclusion or limitation of incidental or consequential damages, this limitation or exclusion

does not apply to you.

You should note that this limited warranty does not apply in the following circumstances:

• If the PureSpa is subject to negligence, abnormal use or application, accident, improper

operation, improper voltage or current contrary to operating instructions, improper

maintenance or storage;

• If the PureSpa is subject to damage by circumstances beyond Intex’s control, including

but not limited to, ordinary wear and tear and damage caused by exposure to ﬁ re, ﬂ ood,

freezing, rain, or other external environmental forces;

• If the PureSpa is used for any commercial purposes;

• To parts and components not sold by Intex; and/or.

• To unauthorized alterations, repairs or disassembly to the PureSpa by anyone other than

Intex Service Center personnel.

The costs associated with the loss of pool water, chemicals or water damage are not covered by

this warranty. Injury or damage to any property or person is not covered by this warranty.

Read the owner’s manual carefully and follow all instructions regarding proper operation and

maintenance of your PureSpa. Always inspect your product prior to use. This limited warranty

will be void if use instructions are not followed.

Ik heb 2 aansluitingen voor filter bij B
Moet ik op de bovenste of de onderste de filter opdraaien? Gesteld op 29-6-2024 om 16:28
Reageer op deze vraag Misbruik melden
Hoe de purespa tm opblazen met de motor wat er bij hoord Gesteld op 13-5-2023 om 16:46
Reageer op deze vraag Misbruik melden
Bij het willen opblazen van de jacuzzi (eerste gebruik) geeft hij een foutmelding. We hebben hem al meermaals uitgetrokken en gereset maar helaas werkt dit niet. Zou er een fabrieksfout zijn? Gesteld op 13-8-2022 om 09:08
Reageer op deze vraag Misbruik melden
Hallo, ik heb de app geïnstalleerd en t blauwe WiFi lampje knippert langzaam blauw. Wachtwoord van t thuisnetwerk klopt, maar toch vindt mijn telefoon t apparaat niet!?
Kan iemand mij helpen?
Gesteld op 7-8-2022 om 20:44
Reageer op deze vraag Misbruik melden
Ik ben op zoek naar een nieuw display voor mijn SC-WF20.

Ik had last van waterschade, zo 100% waterdicht was hij blijkbaar toch niet...
Gesteld op 10-8-2021 om 20:19
Reageer op deze vraag Misbruik melden

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