Chapter 5 — Troubleshooting and Maintaining the CN2
94 CN2 Handheld Computer User’s Manual
Sending the CN2 to Intermec for Service
If you send the CN2 in for service, it is your responsibility to
save the computer data and configuration. Intermec is
responsible only for ensuring that the keypad and other
hardware features match the original configuration when
repairing or replacing your computer.
For help understanding your warranty and finding help, see
“Global Service and Support” on page viii.
You may be asked for the version of the operating system
running on your CN2. For help finding this information, see
the Hardware Configuration test in the previous section,
“Running Diagnostics.”
Booting the CN2
You seldom need to warm or cold boot the CN2. The CN2 uses
the configuration currently saved in flash memory during the
boot process.
You need to boot the CN2 when an application is locked up and
will not respond, when you upgrade the firmware, or when you
reflash the computer. The next instructions explain how you
warm and cold boot the CN2.
Warm Booting the CN2
If your charged CN2 does not resume after pressing the Power
key, or if the computer or an application is locked up, you may
need to warm boot it.
The following procedures explain the two ways to warm boot
the CN2:
• Using the Warm Boot button
• Using the Power key
To warm boot the CN2 using the Warm Boot button
• Using the end of the stylus, press the Warm Boot button
inside of the stylus holder.
