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The mobile satellite company
user guide
click to navigate
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
20
advanced call features
Advanced call features are controlled by the Inmarsat
network. To check or change these features, the
phone must be connected to the satellite with a signal
strength of at least two bars.
Sending your caller ID
Select Menu > Settings > Call settings > Send my
caller ID, then select On, Off or Set by network and
press OK. Set by network leaves it to the network
to select whether Caller ID is displayed. The default
setting is Set by Network.
When Send my caller ID is on, your caller ID will be
displayed on the recipient’s phone. If this feature
is switched off, your caller ID will be hidden and
Withheld displayed in its place.
Setting up call waiting
Select Menu > Settings > Call settings > Call
waiting, and select Activate. There may be a short
delay before the network responds. Call waiting
activated will appear when the setting has been
enabled. The Call waiting default setting is off. From
the Call waiting menu you can also select to Check
status or Deactivate. To use call waiting, see Using
call waiting on page 16 for more information.
Call barring
An IsatPhone Pro SIM card always uses an international
number format, + or 00, and the country code, 870.
Call barring prevents the following call types from
being made or received by your phone:
Outgoing calls: bars all outgoing calls
International calls: bars all outgoing calls
International except to home: bars all outgoing calls
except to other Inmarsat numbers
Incoming calls: bars all incoming calls
Incoming outside home: bars all incoming calls
except from other Inmarsat numbers
If you are using a SIM card with local country
numbering, the call barring is as described by
the menu.
The first time you set up call barring, you will need to
reset the barring password. Select Menu > Settings
> Call settings > Call barring. Select Options and
navigate to Change barring pass code. Enter the
barring pass code and select OK. The default is 0000.
Enter a new four-digit pass code and select OK. Then
enter the new pass code again to confirm it.
You will need to enter this new pass code whenever
you change your call barring settings.
To cancel a bar, highlight that type of call in the Call
barring menu, select Options and select Cancel.
To cancel all call barring, select Options and select
Cancel all barring. To check the status of a call bar,
highlight that type of call in the Call barring menu,
select Options and select Check status.
321
advanced call features
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
13 connecting to the satellite
13 obtaining a GPS fix
14 making and receiving calls
17 calling handsfree
18 using voicemail
18 additional call features
20 advanced call features
23 messaging
29 using your GPS location information
30 prepay services
click to navigate
53
regulatory and compliance
IsatPhone Pro is in conformity with the following
standards and/or normative documents:
Health and Safety: EN 60950-1, EN 50360, EN 50361
EMC: EN 301 489-1, EN 301 489-17, EN 301 489-20
Spectrum: EN 300 440, EN 301 328, EN 301 681
The technical files relevant to the above declaration
are held at Inmarsat Global Limited, 99 City Road,
London EC1Y 1AX, United Kingdom.
european declaration of conformity and CE marking
0168 Inmarsat Global Limited hereby declares that IsatPhone Pro is in conformity
with the essential requirements and other relevant provisions of the R&TTE
Directive (1999/5/EC).
A copy of the original Declaration of Conformity can be found at:
inmarsat.com/isatphone.
BABT Forsyth House, Churchfield Road, Walton-on-Thames,
Surrey, KT12 2TD, United Kingdom.
Restrictions on use In France, outdoor use of Bluetooth must be limited to 10 mW EIRP within the
of IsatPhone Pro in frequency band 2454 MHz to 2483.5 MHz.
the European
Economic Area In Italy, outdoor use of Bluetooth outside one’s own premises requires
a general authorisation.
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
53 european declaration of conformity and CE
marking
54 FCC Part 15 declaration
54 GMPCS
54 Industry Canada
55 disposal of electrical and electronic equipment
and batteries within the European Economic
Area
55 RoHS compliance
click to navigate
54
FCC Part 15 declaration
IsatPhone Pro complies with Part 15 of the FCC Rules
and, as such, operation is subject to the following two
conditions:
1 This device may not cause harmful interference, and
2 This device must accept any interference received,
including interference that may cause undesired
operation
Note: This equipment has been tested and found
to comply with the limits of a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits
are designed to provide reasonable protection
against harmful interference when the equipment is
operated in a residential environment. This equipment
generates, uses, and radiates radio frequency energy,
and if not installed and used in accordance with the
instructions, may cause harmful interference.
If this equipment does cause interference to radio
or television reception, which can be determined
by turning the equipment off and on, the user is
encouraged to try to correct the interference as
follows:
Reorient or relocate the receiving antenna
Increase the separation between the equipment
and the receiver
Connect the equipment into an outlet on a
circuit different from that to which the receiver
is connected
Consult the dealer or an experienced radio/TV
technician for help
FCC caution: Under 47 CFR §15.21, changes
or modifications not expressly approved by the
manufacturer could void the user’s authority to operate
the equipment.
GMPCS
IsatPhone Pro carries the International
Telecommunication Union (ITU) Global Mobile
Personal Communications by Satellite (GMPCS)-MoU
mark.
Industry Canada
This Class B digital apparatus complies with Canadian
ICES-003.
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
53 european declaration of conformity and CE
marking
54 FCC Part 15 declaration
54 GMPCS
54 Industry Canada
55 disposal of electrical and electronic equipment
and batteries within the European Economic
Area
55 RoHS compliance
click to navigate
56
disclaimers
This user guide is published by Inmarsat without any
warranty. Except as provided by applicable law and in
the IsatPhone Pro end-user warranty, no warranties of
any kind, either express or implied, including, without
limitation, the implied warranties of satisfactory quality,
merchantability and fitness for a particular purpose,
are made in relation to the accuracy, reliability or
completeness of this user guide. Inmarsat reserves the
right to make changes to this user guide at any time
and without prior notice.
All illustrations are for illustration only and are not
an accurate depiction of an actual IsatPhone Pro.
All rights are reserved.
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
57
Inmarsat provides the following in-box accessories
with the IsatPhone Pro:
Battery
CD
Mains charger and four universal plug adaptors
Car charger
Micro USB cable
Wired handsfree headset
Wrist strap
Inmarsat reserves the right to add or delete
accessories from this list in our absolute discretion.
accessories
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
59
Malicious software (also commonly referred to as
malware) is software that can harm the phone or
other computers. Malware or harmful applications can
include viruses, worms, spyware, and other unwanted
programmes.
While the phone does employ security measures
to resist such efforts, Inmarsat does not warrant or
represent that the phone will be impervious to the
introduction of malware. You can, however, reduce
the risk of malware attacks by exercising care when
downloading content or accepting applications,
refraining from opening or responding to messages
from unknown sources, using trustworthy services to
access the Internet, and only downloading content
to IsatPhone Pro from known, reliable sources.
malware
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
60
IsatPhone Pro has the capability to download,
store and forward additional content. The use of
such content may be restricted or prohibited by
rights of third parties, including but not limited to
restriction under applicable copyright laws. You, and
not Inmarsat, are entirely responsible for additional
content that you download to or forward from your
phone.
Prior to your use of any additional content, please
verify that your intended use is properly licensed or is
otherwise authorised. Inmarsat does not guarantee the
accuracy, integrity or quality of any additional content
or any other third party content.
Under no circumstances will Inmarsat be liable in any
way for your improper use of additional content or
other third party content.
downloading content
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
61
INMARSAT is a registered trademark of the
International Mobile Satellite Organisation; the
Inmarsat LOGO is a registered trademark of Inmarsat
(IP) Company Limited. Both trademarks are licensed to
Inmarsat Global Limited.
Bluetooth is a trademark or a registered trademark
of Bluetooth SIG Inc. and any use of such mark by
Inmarsat is under licence.
Microsoft Outlook, Microsoft Outlook Express,
Microsoft Windows 7, Microsoft Windows Vista SP1,
Microsoft Windows XP Pro SP3 are trademarks or
registered trademarks of Microsoft Corporation in the
United States and other countries.
Other product and company names mentioned herein
may be the trademarks of their respective owners.
Copyright © Inmarsat Global Limited 2011.
notices
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
62
The user is advised to erase personal data before
disposing of the phone. Deleting data from the phone
memory does not ensure that it cannot be recovered.
Accordingly, Inmarsat does not warrant against
recovery of information.
protection of personal information
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
63
type and specification
Battery
Inmarsat 56626 701 099 3.7 V, 2600 mAh, 9.7 Wh, Li-ion
Charger
Tenwei Electronics TAV01-0501200 Input = 100-240 V, 50/60 Hz, 0.3 A
Output = 5 Vdc, 1.2 A
Car charger
Tenwei Electronics Car adaptor Input = 10-30 Vdc
Output = 5 Vdc, 1.2 A
Product Manufacturer Type / Model Specification
Voltage
Nominal battery voltage 3.7 V/900 mA
Current
900 mA
Temperature
-20̊C to +55̊C (-4̊F to +131̊F)
Unit Specification
specification for product
specification for unit
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
click to navigate
64
index
A
accessories 57
admin code 45
alarm
cancelling 34
setting 34
silencing 34
any key answer 19
B
balance enquiry 30
barring calls 20
battery
care 51
charging 11
inserting 10
low battery alert 11
removing 10
bluetooth
connecting 41
lock 42
security 42
business card 33
C
calculator 35
calendar 35
caller ID
sending 20
calls
additional features 18
advanced features 20
barring 20
conference 16
declining 15
delete call logs 19
dialling 14
diverting 21
emergency 17
from contacts 14
from received message 26
handsfree 17
length 18
muting a call 17
receiving a call 15
receiving a second call 16
returning 15
summary 19
volume control 17
while on another call 15
call waiting
setting 20
using 16
car charger 11
CD 9
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
64 a b c
65 c d e f g
66 g h i j k l m
67 n o p q r s
68 s t u v w x y z
65
charger
car 11
mains 11
solar 11
USB 11
closed user group
operating 42
code
admin 45
PUK 46
PUK 2 46
SIM PIN 46
SIM PIN 2 46
user 45
conference calling 16
contact
calling a contact 32
creating 31
deleting 32
deleting all 32
duplicating 32
editing 31
emailing 32
finding 31
opening 31
ordering by first or last name 31
sending and receiving 33
synchronising with Outlook 33
synchronising with Outlook Express 33
texting 32
Copy SIM contacts to Phonebook 33
coverage map 8
CUG 42
D
data 36
date and time
setting 39
daylight saving time (DST) 40
disclaimers 56
display
customise settings 40
diverting
calls 21
E
emergency calling 17
export controls 58
F
firmware version 12
fixed number dialling
activating 22
de-activating 22
using 22
G
general profile 37
GPS
displaying in imperial 29
displaying in metric 29
fix 13
national policies 29
obtaining a manual fix 29
satellite 13
sending your location 29
viewing your location 29
click to navigate
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
64 a b c
65 c d e f g
66 g h i j k l m
67 n o p q r s
68 s t u v w x y z
66
groups
add 27
assign ringtone 27
belongs to 27
members 27
remove 27
sending texts to 27
view 27
H
handsfree calling 17
I
IMEI number 12
IMSI number 12
info
important information 12
using 12
IsatPhone
caring for 51
K
keypad
changing 39
light 40
locking 41
volume 37
L
language
phone 38
writing 39
local time zone setting 40
lock
bluetooth 42
keypad 41
phone 41
loud profile 37
loudspeaker 17
M
mains charger 11
map
coverage map 8
members
groups 27
messages
concatenation 28
create new 24
creating text for sending to email 25
delete 27
expiry period 28
forward 26
groups 27
receive 25
reply 26
service centre number 28
setting 28
validity 28
viewing received messages 26
message service centre number 28
Microsoft Outlook 9
Microsoft Outlook Express 9
minute counter 18
model 12
my phone number 34
click to navigate
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
64 a b c
65 c d e f g
66 g h i j k l m
67 n o p q r s
68 s t u v w x y z
67
N
number
re-dial 15
service provider 34
your phone number 34
O
organiser
browsing 35
creating an entry 35
personalising 35
P
pass code
call barring 20
personal alert 47
personalising settings 37
phone
language 12
lock 41
off 12
on 12
upgrade 12
phonebook
managing contacts 31
phone language
setting 38
predictive text
setting 39
prepay 30
balance enquiry 30
voucher redemption 30
prepay services 30
profiles
general 37
loud 37
silent 37
vibrate only 37
PUK 2 code 46
PUK code 46
Q
quick start guide 9
R
received messages
save details 26
save message 27
re-dial
auto 15
remote time zone setting 40
reset all settings 43
ring mode
alert 37
ringtones
assign to groups 27
unique 38
S
satellite
connecting to 13
screen
brightness 40
light 40
lighting 40
standby 40
click to navigate
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
64 a b c
65 c d e f g
66 g h i j k l m
67 n o p q r s
68 s t u v w x y z
68
security
admin code 45
network-controlled 46
phone-controlled 45
SIM card-controlled 46
SIM PIN 2 code 46
SIM PIN code 46
user code 45
service provider 34
silent profile 37
SIM card
contact management 33
copying 33
inserting 9
subscription 9
SIM contacts
copying 33
SIM PIN 2 code 46
SIM PIN code 46
solar charger 11
sounds
ringtones 37
specification and type 63
speed dialling
removing 19
setting up 19
using 19
T
texts
creating a text message 24
creating a text message for email 25
entering 23
message alert 37
predictive text 23
selecting standard or predictive mode 24
sending to group 27
standard text 24
time
daylight saving 40
time and date
setting 39
time zone
local 40
remote 40
setting 40
troubleshooting 48
type and specification 63
U
user code 45
V
vibrate only 37
voicemail 18
voucher redemption 30
W
world time 40
wrist strap 11
writing language 39
click to navigate
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
64 a b c
65 c d e f g
66 g h i j k l m
67 n o p q r s
68 s t u v w x y z
click to navigate
69
inmarsat.com/isatphone
While the information in this User Guide has been prepared in good faith, no representation or warranty, express or implied, is made
or given as to the adequacy, accuracy, reliability or completeness of such information. Inmarsat Global Limited nor any group company
or their respective officers, employees or agents shall have any responsibility or liability to any person resulting from the use of the
information in this User Guide. Copyright © Inmarsat Global Limited 2011. All rights reserved. INMARSAT is a registered trademark of
the International Mobile Satellite Organisation; the Inmarsat LOGO is a registered trademark of Inmarsat (IP) Company Limited. Both
trademarks are licensed to Inmarsat Global Limited. IsatPhone Pro UG V5.0 October 2011.
2 welcome
3 safety
6 quick reference
9 getting started
13 using your IsatPhone
31 phonebook, contacts & organiser
36 data
37 personalised settings
44 security
48 troubleshooting
51 care and maintenance
53 regulatory and compliance
56 disclaimers
57 accessories
58 export controls
59 malware
60 downloading content
61 notices
62 protection of personal information
63 type and specification
64 index
1

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