FAQs
How do I restore factory settings?
When the router is turned on, press the Reset button for approximately 3 seconds using a pointed object
until the ambient light strip starts to blink. Restoring factory settings will restore the settings to the
default. You can reconfigure them after the router is restored.
What should I do if I forgot the Wi-Fi password or the login password for the web-
based management page?
Restore the router to its factory settings and then use the default Wi-Fi password and login password to
try again.
What should I do if the 5G signal indicator and 4G signal indicator are off or an
Internet connection cannot be established?
1 Check if the SIM card is inserted. Refer to the Setup section for the right size of SIM card and the right
way to insert it into the slot.
2 If the issue persists, restore the router to factory settings and try again.
3 Contact your carrier to check if your SIM card is out of service. If it's a new card, check if it has been
activated.
What should I do if the Internet speed is slow?
1 Check the 5G signal indicator and 4G signal indicator on the router. If both of them are red, adjust the
router's direction or move it close to a window to improve signal reception.
2 If your device is connected to the router over Wi-Fi, adjust your device's position to receive better
signal.
3 Switch to Wi-Fi 5 GHz if it is supported by your device.
4 Restart the router and your device, and try again.
5 Check if you have reached your data traffic limit for the month. If so, your carrier may limit your
Internet speed.
How can I connect to the router using WPS (Wi-Fi Protected Setup)?
To connect a WPS-enabled device to your router using the H button:
1 Press the H button on the router, and the Wi-Fi indicator will start to flash.
2 Enable WPS on your device within 2 minutes to connect to the router's Wi-Fi network.
How do I use the H button to pair my router with a HUAWEI HiLink device?
When your router detects a HUAWEI HiLink device that can be paired, the Wi-Fi indicator on the router
will automatically start flashing. After pressing the H button on the router, the Wi-Fi indicator will begin to
flash faster, and the device will connect to the router's Wi-Fi network. After the pairing is successful, the
Wi-Fi indicator on the router will stop flashing (this feature is only supported on HUAWEI HiLink
devices).
Why can't I access the router's web-based management page?
1 Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
2 Ensure that your computer is set to obtain an IP address and DNS server address automatically.
3 Restart your browser, or try using another browser.
4 If the problem persists, restore the router to its factory settings.
Why is the content displayed on the web-based management page not up to date?
Depending on your browser's cache, the content for your device on the web-based management page
may not be up to date. Manually clear your browser's cache (for example, open your browser and
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