COMMON PRODUCT QUESTIONS
ARE THE SOUNDS MY TREADMILL MAKES NORMAL?
All treadmills make a certain type of thumping noise due to the belt riding over the rollers, especially new
treadmills. This noise will diminish over time, although may not totally go away. Over time, the belt will stretch,
causing the belt to ride smoother over the rollers.
WHY IS THE TREADMILL I PURCHASED LOUDER THAN THE ONE AT THE STORE?
All fitness products seem quieter in a large store showroom because there is generally more background noise
than in your home. Also, there will be less reverberation on a carpeted concrete floor than on a wood overlay floor.
Sometimes a heavy rubber mat will help reduce reverberation through the floor. If a fitness product is placed
close to a wall, there will be more reflected noise.
WHEN SHOULD I BE WORRIED ABOUT A NOISE?
As long as the sounds your treadmill makes are no louder than a normal conversational tone of voice, it is
considered normal noise.
PROBLEM: The console does not light up.
SOLUTION: Verify the following:
DOES THE RED LIGHT ON THE ON/OFF SWITCH LIGHT UP?
IF YES:
• Double check that all connections are secure, especially the console cable. Unplug and reconnect the console
cable to verify.
• Make sure the console cable is not pinched or damaged in any way.
• Turn the power off and wait 60 seconds.
• TO REMOVE MOTOR COVER: lift running deck to access console mast boot screws, lower deck after removing
console mast boots, all 4 screws can now be accessed to emove motor cover.
• Wait until all red LED lights have gone off on the motor control board before proceeding. Next, verify that no
wires are loose or disconnected.
IF NO:
• Verify that the outlet the machine is plugged into is functional. Double check that the breaker has not tripped,
it is on a dedicated 20-amp circuit, it is not on a GFCI-equipped outlet, and it is not plugged into a surge
protector or extension cord.
• The power cord is not pinched or damaged and is properly plugged into the outlet AND the machine.
• The power switch is turned to the ON position.
PROBLEM: The treadmill circuit breaker trips during a workout.
SOLUTION: Verify the following:
• Make sure the treadmill is plugged into a dedicated 20-amp circuit.
• Verify that you do not have the machine on an extension cord or surge protector.
• Confirm that the machine is not plugged into a GFCI-equipped outlet or on a circuit that has a GFCI-equipped
outlet on it.
PROBLEM: The treadmill shuts off when elevating.
SOLUTION: Verify the following:
• Make sure there is enough slack in the power cord to reach to the wall during elevation
• Verify that the console cable is not pinched between the handlebars and console mast.
• Turn the power off and wait 60 seconds. See TO REMOVE MOTOR COVER above. Wait until all red LED lights have
gone off on the motor control board before proceeding. Next, verify that no wires are loose or disconnected.
TROUBLESHOOTING
