17. RESIDEO'S 10 YEAR WARRANTY POLICY
R100C-1, R200C-1, R200C-2, R200C-3, R200C-N1, R200C-N2, R200C-
N3, R200H-N1, R200H-N2, R200S-1, R200S-2, R200S-3, R200S-N1,
R200S-N2, R200S-N3, R200ST-N1, R200ST-N2, R200C2-A, R200C2-A-
UK, R200C2-B, R200C2-E,
Beneficiary of this Warranty
This limited warranty is provided to its direct customer ("Buyer") by the
member of the Resideo Technologies, Inc group of companies ("Resideo")
which sells the product. Resideo does not provide this warranty to the
consumer or end-user of the product. Resideo expects that Buyer will
give its customers an equivalent warranty to that given by Resideo to
Buyer hereunder. This does not affect any statutory obligations that
Resideo may have to consumers as manufacturer of the Products.
Resideo reserves the right, at its discretion, to change these Warranty
Terms and the products to which these Warranty Terms apply. Any
changes to these Warranty Terms only apply to Products sold after the
date of the change.
Resideo's Warranty
Resideo warrants that the Products will be free from defective materials
and faulty workmanship and conform to applicable specifications for a
period of 120 months from the manufacturing date code on the Product.
If any Product becomes defective during the applicable warranty period
for a reason that is not excluded below, Resideo will, at its sole option,
either repair or replace free of charge with a new or re-furbished product,
or credit to Buyer's account the price paid for the Product. Resideo will
not be responsible for any of Buyer's costs of de-installing and re-in-
stalling the Product, travel or any other costs.
Exclusions from the Warranty
This warranty is an extended manufacturer's warranty and to the extent
permitted by law, is in lieu of all other warranties and conditions, ex-
pressed or implied including those of satisfactory quality or fitness for a
particular purpose. Resideo shall have no obligation under this warranty
or otherwise if: i) The product is not installed in accordance with Resideo's
installation instructions and applicable installation standards, is not
used for a purpose for which it is designed and in accordance with
Resideo's user instructions or is not maintained in accordance with
Resideo's care and maintenance instructions or is altered (including the
alteration of any serial number), serviced or repaired by anyone other than
Resideo/Resideo's Authorized Service/Repair Centre: ii) Damage is
caused by outside occurrences, such as lightning, power surges, fire,
floods, acts of nature, or the like or quality of water, or is caused by mis-
use, or vandalism; or iii) A defect is not caused by reason of defective ma-
terials or workmanship. iv) This warranty does not cover the re-changea-
ble battery used in R200C2-A, R200C2-A-UK, R200C2-B, R200C2-E.
This warranty does not cover the costs of replacing consumable items
(such as batteries), maintenance checks and adjustments, such as Prod-
uct calibration, which may be required in accordance with the Product
use and maintenance instructions.
Returns and Repairs
Prior to returning any Product that has become defective during the ap-
plicable warranty period for a reason that is not excluded under these
Warranty Terms, Buyer must contact Resideo customer service to obtain
a return merchandise authorization (RMA) number. To obtain the RMA
number, Buyer must provide: i) Product model number and serial number,
ii) Proof of purchase, iii) Description of the defect. Buyer shall send the
defective Product to Resideo at its own expense, appropriately packaged
to prevent damage to the Product, together with the RMA and proof of
purchase, in accordance with the instructions of the Resideo customer
service representative. Resideo will test the returned Product to verify that
it is defective. At Resideo's request Buyer shall provide such additional
information as Resideo may reasonably require to verify the cause of the
defect, including date and location of installation, Product application,
manner of operation, maintenance records and failure mode. If Resideo
determines that the Product is defective, Resideo will decide whether to
repair or replace the Product or credit the Product purchase price to Buy-
er's account. If Resideo decides to replace the Product, Resideo will send
the replacement Product to Buyer at Resideo's expense. Unless other-
wise agreed in writing, Resideo will destroy any Product that it determines
to be defective. If Resideo does not find the Product defective, Resideo
reserves the right to charge the Buyer for the reasonable costs of its in-
vestigation of the alleged defect. If Buyer pays Resideo in advance for the
costs of returning the Product, Resideo will send the non-defective Prod-
uct back to Buyer but otherwise Resideo will destroy the Product.
Out of Warranty Repairs
At the request of Buyer, Resideo will provide to Buyer a quotation for the
costs to repair any Product outside of the applicable warranty period, if
Resideo considers such Product to be repairable. If Buyer accepts the
quotation and sends the Product to Resideo (following the same process
as for in-warranty returns), Resideo will repair the Product in accordance
with the quotation and return the repaired Product to Buyer. The repaired
Product will be warranted for 90 days from the date of repair.
Miscellaneous
If any part of these Warranty Terms is prohibited by applicable laws, the
relevant part shall be null and void, but the remainder of the Warranty
Terms shall remain in full force and effect.
