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Faults and repairs
If this device needs to be repaired, you can hand it in at a HEMA branch after packing the product securely. Do
not try to repair this product yourself. For repairs that fall within the warranty period, you will need to show a
proof of purchase and the warranty document. Regularly check the power cord for damage. If there is any
damage to the cord set, please return the item to a HEMA branch for repair. Do not try to replace it yourself.
For safety reasons we recommend that you do not carry out any repairs to an electrical device yourself.
Warranty conditions
HEMA B.V. fully guarantees the product named on the warranty receipt, against all defects caused by material
and manufacturing errors.
For all domestic electrical appliances, the warranty period is 2 years from the date of purchase.
The warranty on this item is invalidated if:
a. the defect occurs through incorrect or improper use, neglect, connection to the wrong power voltage, or if
dropped or knocked;
b. you have attempted to repair the item yourself, or have had it repaired by a repair service other than HEMA
during the warranty period.
If you wish to make a claim under the warranty terms:
You will need to hand in the item at one of our branches together with the warranty receipt. Under normal
circumstances the item will be repaired free of charge within 14 workdays.
Extra certainty for the right choice
If, after purchasing the item, you are dissatisfied (because it is not exactly what you expected or you already
have this item), you can return the item within 30 days of purchase, on condition that it is undamaged and in
the original packaging.
Remember that you must always bring your sales receipt.
You can either exchange the item or request a refund.
The warranty conditions apply in all countries where there are HEMA branches.
1 November 2010
Hema BV
PO Box 37110
1030 AC Amsterdam
Netherlands
These warranty conditions apply without prejudice to the customer’s statutory rights or any other claims by the
customer.
