34 TROUBLESHOOTING GUIDE
Troubleshooting Guide
SYMPTOM CAUSE SOLUTION
Unit does not function when Main • No AC Power • Make certain AC power cord is plugged
Power Switch is pushed into a live outlet
• Check to see if outlet is switch controlled
Display lights, but no sound • Intermittent input connections • Make certain that all input and speaker
or picture • Mute is on connections are secure
• Volume control is down • Press Mute button
• Turn up volume control
No sound from any speaker; • Amplifier is in protection mode • Check speaker-wire connections for shorts at receiver
Light around power switch is red due to possible short and speaker ends
• Amplifier is in protection mode • Contact your local Harman Kardon service depot
due to internal problems
No sound from surround or • Incorrect surround mode • Select a mode other than Stereo
center speakers • Input is monaural • There is no surround information from mono sources
• Incorrect configuration • Check speaker mode
• Stereo or Mono program material • The surround decoder may not create center- or rear-channel
• Speakers not properly connected information from nonencoded programs
• Check speaker wire connections or use test tone
to verify connections (see page 17)
Unit does not respond to • Weak batteries in remote • Change remote batteries
remote commands • Wrong device selected • Press the AVR selector
• Remote sensor is obscured • Make certain front-panel sensor is visible to remote or
connect remote sensor
Intermittent buzzing in tuner • Local interference • Move unit or antenna away from computers, fluorescent lights,
motors or other electrical appliances
Processor Reset
In the rare case where the unit’s operation or
the displays seem abnormal, the cause may
involve the erratic operation of the system’s
memory or microprocessor.
To correct this problem, first unplug the unit
from the AC wall outlet and wait at least three
minutes. After the pause, reconnect the AC
power cord and check the unit’s operation. If
the system still malfunctions, a system reset
may clear the problem.
To clear the AVR 100’s entire system memory
including tuner presets, output level settings,
delay times and speaker configuration data,
first turn the unit off by pressing and releasing
the Main Power Switch 1 so that it pops
out from its normal recessed position. Next,
press and hold the CD ! and Vid 2 #
buttons while pushing in the Main Power
Switch 1 to turn the unit back on. Note that
once you have cleared the memory in this man-
ner, it is necessary to re-establish all system
configuration settings and tuner presets.
NOTE: Resetting the processor will erase any
configuration settings you have made for
speakers, output levels, surround modes, digital
input assignments as well as the tuner presets.
After a reset the unit will be returned to the
factory presets, and all settings for these items
must be reentered.
If the system is still operating incorrectly, there
may have been an electronic discharge or
severe AC line interference that has corrupted
the memory or microprocessor.
If these steps do not solve the problem, consult
an authorized Harman Kardon service depot.
