Paper jamming, skewing, misfeeds, or multiple-page feeds
• If the pages look skewed as they feed into the scanner paper path, check the resulting
scanned images in the software to ensure that they are not skewed.
• The pages might not be placed correctly. Straighten the pages and adjust the paper
guides to center the stack.
• The paper guides must be touching the sides of the paper stack to work properly.
Please ensure that the paper stack is straight and the guides are against the paper
stack.
• The document feeder or output tray might contain more than the maximum number
of pages. Load fewer pages in the document feeder, and remove pages from the
output tray.
• Clean the scanner paper path to help reduce misfeeds. If misfeeds still occur, clean
the feed roller. If misfeeds still occur, replace the feed roller. For information on how
to clean the paper path and how to clean or replace the feed roller, see the Care and
maintenance section.
Paper does not feed from the scanner
Re-load the pages into the document feeder, ensuring that they make contact with the
rollers.
Place small pages, such as business cards, lengthwise into the document feeder.
The scanner hatch might not be securely latched. Open the scanner hatch and then close
it by pressing firmly.
A problem with the scanner hardware might exist. Follow this procedure to test the
scanner:
1. Ensure that the power supply is securely connected between the scanner and a live
electrical outlet or surge protector. Check that the green LED on the power supply
connector is on to verify that the power supply is functional.
2. If the power supply is connected to a surge protector, ensure that the surge protector
is plugged into an outlet and turned on.
3. Disconnect the power supply from the scanner and turn off the computer. After 60
seconds, reconnect the power supply to the scanner and then turn on the computer,
in that order.
4. Try to rescan.
5. If the paper still does not feed properly, see the Product Support section of the printed
Setup and Support Guide that came with the scanner.
The bottom of the scanned image is cut off
By default, the scanner can scan media that is up to 355.6 mm (14 inches) long. For
longer pages, the end of the document is not included in the scanned image.
Verify that you have specified an appropriate page size in the scanning software.
For information on how to enable scanning of media up to 863.6 mm (34 inches), see the
Advanced Technical Features section.
Chapter 7
34 Troubleshooting
