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User Guide

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel, Celeron, and

Pentium are trademarks of Intel Corporation

in the U.S. and other countries. Microsoft

and Windows are U.S. registered

trademarks of the Microsoft group of

companies.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: September 2014

Document Part Number: 795063-001

Product notice

This guide describes features that are

common to most models. Some features

may not be available on your computer.

Not all features are available in all editions

of Windows. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take

full advantage of Windows functionality. Go

to http://www.microsoft.com for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Drivers & Downloads, and

then follow the on-screen instructions.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to

be bound by the terms of the HP End User

License Agreement (EULA). If you do not

accept these license terms, your sole

remedy is to return the entire unused

product (hardware and software) within 14

days for a full refund, subject to the refund

policy of your seller.

For any further information or to request a

full refund of the price of the computer,

please contact your seller.

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on

a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation.

The computer and the AC adapter comply with the user-accessible surface temperature limits defined

by the International Standard for Safety of Information Technology Equipment (IEC 60950-1).

iii

iv Safety warning notice

Processor configuration setting (select models only)

IMPORTANT: Select computer models are configured with an Intel® Pentium® N35xx series or a

Celeron® N28xx/N29xx series processor and a Windows® operating system. If your computer is

configured as described, do not change the processor configuration setting in msconfig.exe from 4 or

2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a

factory reset to restore the original settings.

vi Processor configuration setting (select models only)

Table of contents

1 Starting right ...................................................................................................................................................... 1

Visit the HP Apps Store ........................................................................................................................ 1

Best practices ....................................................................................................................................... 1

More HP resources .............................................................................................................................. 2

2 Getting to know your computer ......................................................................................................................... 4

Locating hardware ................................................................................................................................ 4

Locating software ................................................................................................................................. 4

Identifying components ........................................................................................................................ 5

Using the action keys ......................................................................................................................... 11

Labels ................................................................................................................................................. 13

3 Connecting to a network ................................................................................................................................. 14

Connecting to a wireless network ....................................................................................................... 14

Using the wireless controls ................................................................................................ 14

Wireless button ................................................................................................. 14

Operating system controls ................................................................................ 15

Connecting to a WLAN ...................................................................................................... 15

Using HP Mobile Broadband (select models only) ............................................................ 16

Using Bluetooth wireless devices (select models only) ..................................................... 16

Connecting to a wired network—LAN (select models only) ............................................................... 16

Sharing data and drives and accessing software ............................................................................... 17

Sharing media and data across your home group network (select models only) ............................... 18

4 Enjoying entertainment features ..................................................................................................................... 19

Using a webcam (select models only) ................................................................................................ 19

Using audio ........................................................................................................................................ 19

Connecting speakers ......................................................................................................... 19

Connecting headphones .................................................................................................... 19

Connecting a microphone .................................................................................................. 20

Connecting headsets ......................................................................................................... 20

Using Beats Audio (select models only) ............................................................................ 20

Accessing Beats Audio Control Panel ............................................................... 20

Enabling and disabling Beats Audio .................................................................. 20

Using video ......................................................................................................................................... 20

Connecting video devices by using a VGA cable (select models only) ............................. 21

vii

Connecting video devices using an HDMI cable (select models only) .............................. 21

Setting up HDMI audio ...................................................................................... 22

Connecting digital display devices using a DisplayPort cable (select models only) .......... 23

Connecting Miracast-compatible wireless displays (select models only) .......................... 24

5 Navigating the screen ..................................................................................................................................... 25

Using the TouchPad and touch screen gestures ............................................................................... 25

Tap ..................................................................................................................................... 25

Two-finger scroll ................................................................................................................ 25

Two-finger pinch zoom ...................................................................................................... 26

Two-finger click .................................................................................................................. 26

Right-edge swipe ............................................................................................................... 27

Left-edge swipe ................................................................................................................. 27

Top-edge swipe and bottom-edge swipe ........................................................................... 27

One-finger slide (touch screen only) .................................................................................. 28

Using a keyboard and optional mouse ............................................................................................... 28

6 Managing power ............................................................................................................................................. 29

Initiating and exiting Sleep and Hibernation ....................................................................................... 29

Manually initiating and exiting Sleep .................................................................................. 30

Manually initiating and exiting Hibernation (select models only) ....................................... 30

Setting password protection on wakeup (exiting Sleep or Hibernation) ............................ 30

Using the power meter and power settings ........................................................................................ 31

Running on battery power .................................................................................................................. 31

Factory-sealed battery (select models only) ...................................................................... 31

User-replaceable battery (select models only) .................................................................. 32

Finding battery information ................................................................................................ 32

Conserving battery power .................................................................................................. 33

Resolving a low battery level ............................................................................................. 33

Resolving a low battery level when external power is available ........................ 33

Resolving a low battery level when no power source is available ..................... 33

Resolving a low battery level when the computer cannot exit Hibernation ....... 33

Storing a user-replaceable battery (select models only) .................................................... 33

Disposing of a user-replaceable battery (select models only) ........................................... 34

Running on AC power ........................................................................................................................ 34

Troubleshooting power problems ...................................................................................... 35

Shutting down (turning off) the computer ........................................................................................... 35

7 Maintaining your computer .............................................................................................................................. 37

Improving performance ...................................................................................................................... 37

viii

Using Disk Defragmenter ................................................................................................... 37

Using Disk Cleanup ........................................................................................................... 37

Updating programs and drivers .......................................................................................................... 37

Cleaning your computer ..................................................................................................................... 38

Cleaning procedures .......................................................................................................... 38

Cleaning the display .......................................................................................... 38

Cleaning the sides or cover ............................................................................... 39

Cleaning the TouchPad, keyboard, or mouse (select models only) .................. 39

Traveling with or shipping your computer ........................................................................................... 39

8 Securing your computer and information ........................................................................................................ 41

Using passwords ................................................................................................................................ 41

Setting Windows passwords .............................................................................................. 41

Setting Setup Utility (BIOS) passwords ............................................................................. 42

Using the fingerprint reader (select models only) ............................................................................... 42

Using Internet security software ......................................................................................................... 43

Using antivirus software ..................................................................................................... 43

Using firewall software ....................................................................................................... 43

Installing software updates ................................................................................................................. 44

Installing critical security updates ....................................................................................................... 44

Securing your wireless network .......................................................................................................... 44

Backing up your software applications and information ..................................................................... 44

Using an optional security cable lock ................................................................................................. 44

9 Using Setup Utility (BIOS) ............................................................................................................................... 46

Starting Setup Utility (BIOS) ............................................................................................................... 46

Updating the BIOS ............................................................................................................................. 46

Determining the BIOS version ........................................................................................... 46

Downloading a BIOS update ............................................................................................. 47

Synchronizing a tablet and keyboard (select models only) ................................................................ 48

10 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................. 49

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................................................ 49

11 Backing up, restoring, and recovering .......................................................................................................... 51

Creating recovery media and backups ............................................................................................... 51

Creating HP Recovery media (select models only) ........................................................... 51

Using Windows tools .......................................................................................................................... 52

Restore and recovery ......................................................................................................................... 52

Recovering using HP Recovery Manager .......................................................................... 53

What you need to know before you get started ................................................. 53

Using the HP Recovery partition (select models only) ...................................... 54

Using HP Recovery media to recover ............................................................... 54

Changing the computer boot order ................................................................... 55

Removing the HP Recovery partition (select models only) ............................... 55

12 Specifications ................................................................................................................................................ 56

Input power ......................................................................................................................................... 56

Operating environment ....................................................................................................................... 57

13 Electrostatic Discharge ................................................................................................................................. 58

Index ................................................................................................................................................................... 59

1 Starting right

This computer is a powerful tool designed to enhance your work and entertainment. Read this

chapter to learn about best practices after you set up your computer and about where to find

additional HP resources.

Visit the HP Apps Store

The HP Apps Store offers a wide choice of popular games, entertainment and music apps,

productivity apps, and apps exclusive to HP that you can download to the Start screen. The selection

is updated regularly and includes regional content and country-specific offers. Be sure to check the

HP Apps Store frequently for new and updated features.

IMPORTANT: You must be connected to the Internet to access the HP Apps Store.

To view and download an app:

1. From the Start screen, select the Store app.

2. Select HP picks to view all the available apps.

NOTE: HP picks is available in select countries only.

3. Select the app you want to download, and then follow the on-screen instructions. When the

download is complete, the app appears on the All apps screen.

Best practices

After you set up and register the computer, we recommend the following steps to get the most out of

your smart investment:

●

Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering

on page 51.

●

If you haven’t already done so, connect to a wired or wireless network. See details in Connecting

to a network on page 14.

●

Become familiar with the computer hardware and software. For more information, see Getting to

know your computer on page 4 and Enjoying entertainment features on page 19.

●

Update or purchase antivirus software. See Using antivirus software on page 43.

Visit the HP Apps Store 1

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Resource Contents

Setup Instructions

●

Overview of computer setup and features

Help and Support

To access Help and Support:

▲

From the Start screen, type help, and then from

the Search window, select Help and Support. For

U.S. support, go to http://www.hp.com/go/

contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●

A broad range of how-to information and troubleshooting tips

Worldwide support

To get support in your language, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●

Online chat with an HP technician

●

Support telephone numbers

●

HP service center locations

Safety & Comfort Guide

To access this guide:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question

mark icon in the notification area, at the far right

of the taskbar.

2. Select My computer, and then select User

guides.

‒ or –

Go to http://www.hp.com/ergo.

●

Proper workstation setup

●

Guidelines for posture and work habits that increase your

comfort and decrease your risk of injury

●

Electrical and mechanical safety information

Regulatory, Safety and Environmental Notices

To access this document:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question

mark icon in the notification area, at the far right

of the taskbar.

2. Select My computer, and then select User

guides.

●

Important regulatory notices, including information about

proper battery disposal

Limited Warranty

To access this document:

1. From the Start screen, type support, and then

select the HP Support Assistant app.

‒ or –

●

Specific warranty information about this computer

2 Chapter 1 Starting right

Resource Contents

From the Windows desktop, click the question

mark icon in the notification area, at the far right

of the taskbar.

2. Select My computer, and then select Warranty

and services.

‒ or –

Go to http://www.hp.com/go/orderdocuments.

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your

computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited

Warranty in the box. For countries/regions where the warranty is not provided in printed format, you may request a printed

copy from http://www.hp.com/go/orderdocuments or write to:

●

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your

service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to http://www.hp.com/go/

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

More HP resources 3

2 Getting to know your computer

Locating hardware

To find out what hardware is installed on your computer:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select System, and then click Device Manager in the left column.

A list displays all the devices installed on your computer.

For information about system hardware components and the system BIOS version number, press fn

+esc (select models only).

Locating software

To find out what software is installed on your computer:

▲

From the Start screen, click the down arrow in the lower-left corner of the screen.

‒ or –

From the Windows desktop, right-click the Start button, and then select Programs and Features.

4 Chapter 2 Getting to know your computer

Identifying components

Depending on the model, your computer may have some of the following components. To see which

components are specific to your model, refer to the

Setup Instructions

poster provided in the

computer box.

Component Description

AC adapter light

●

On: The AC adapter is connected and the battery is

charged.

●

Off: The computer is using battery power.

‒ or –

●

White: The computer is connected to external power

and the battery is charged from 90 to 99 percent.

●

Amber: The computer is connected to external power

and the battery is charged from 0 to 90 percent.

●

Blinking amber: A battery that is the only available

power source has reached a low battery level. When

the battery reaches a critical battery level, the battery

light begins blinking rapidly.

●

Off: The battery is fully charged.

Accessory battery connector Connects an optional accessory battery.

Action keys Execute frequently used system functions.

NOTE: On select models, the f5 action key turns the

radiance backlight keyboard (also known as keyboard

backlight) feature off or on.

Airplane mode key (also referred to as the

wireless button)

Turns the airplane mode and wireless feature on or off.

NOTE: A wireless network must be set up before a

wireless connection is possible.

Audio-in (microphone) jack Connects an optional computer headset microphone, stereo

array microphone, or monaural microphone.

Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable.

WARNING! To reduce the risk of personal injury, adjust

the volume before using headphones, earbuds, or a

headset. For additional safety information, see the

Regulatory, Safety and Environmental Notices

To access this document:

▲

From the Start screen, type support, and then select

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark

icon in the notification area, at the far right of the

taskbar.

NOTE: When a device is connected to a headphone jack,

the computer speakers are disabled.

Identifying components 5

Component Description

Audio-out (headphone)/Audio-in

(microphone) jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also

connects an optional headset microphone. This jack does

not support optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, refer to the

Regulatory, Safety, and Environmental Notices

To access this document:

▲

From the Start screen, type support, and then select

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark

icon in the notification area, at the far right of the

taskbar.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and

audio-in (microphone).

Battery bay Holds the battery.

Battery lock Locks the battery in the battery bay.

Battery release latch Releases the battery.

Bluetooth® compartment Contains a Bluetooth device.

Caps lock light On: Caps lock is on, which switches the keys to all capital

letters.

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

Docking connector Connects an optional docking device.

esc key Displays system information when pressed in combination

with the fn key.

External monitor port Connects an external VGA monitor or projector.

Fingerprint reader Allows a fingerprint logon to Windows, instead of a

password logon.

fn key Executes frequently used system functions when pressed in

combination with the esc key, or on select models, the b key

or the spacebar.

6 Chapter 2 Getting to know your computer

Component Description

Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the

hard drive.

HDMI port Connects an optional video or audio device, such as a high-

definition television, any compatible digital or audio

component, or a high-speed High-Definition Multimedia

Interface (HDMI) device.

HP Triple Bass Reflex Subwoofer Provides superior bass sound.

Integrated numeric keypad When num lock is on, it can be used like an external

numeric keypad.

Internal display switch Turns off the display and initiates Sleep if the display is

closed while the power is on.

NOTE: The internal display switch is not visible from the

outside of the computer.

Internal microphones Record sound.

Left control zone Textured area that allows you to perform additional

gestures.

Left TouchPad button Functions like the left button on an external mouse.

Memory card reader Reads optional memory cards that enable you to store,

manage, share or access information.

To insert a card:

▲

Hold the card label-side up, with connectors facing the

slot, insert the card into the slot, and then push in on

the card until it is firmly seated.

To remove a card:

▲

Press in on the card it until it pops out.

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

num lock key Alternates between the navigational and numeric functions

on the integrated numeric keypad.

Optical drive Depending on your computer model, reads an optical disc

or reads and writes to an optical disc.

NOTE: For disc compatibility information, go to the Help

and Support web page (see More HP resources on page 2).

Follow the web page instructions to select your computer

model. Select Drivers & Downloads, and then follow the on-

screen instructions.

Power button

●

When the computer is off, press the button to turn on

the computer.

●

When the computer is on, press the button briefly to

initiate Sleep.

●

When the computer is in the Sleep state, press the

button briefly to exit Sleep.

Identifying components 7

Component Description

●

When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows

shutdown procedures are ineffective, press and hold the

power button down for at least 5 seconds to turn off the

computer.

To learn more about your power settings, see your power

options.

▲

From the Start screen, type power, select Power and

sleep settings, and then select Power and sleep from

the list of applications.

‒ or –

From the Windows desktop, right-click the Start button,

and then select Power Options.

Power connector Connects an AC adapter.

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the

display and other components.

●

Off: The computer is off or in Hibernation. Hibernation

is a power-saving state that uses the least amount of

power.

Right control zone Textured area that allows you to perform additional

gestures.

Right TouchPad button Functions like the right button on an external mouse.

RJ-45 (network) jack/status lights Connects a network cable.

●

White: The network is connected.

●

Amber: Activity is occurring on the network.

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being

mishandled or stolen.

Service door Provides access to the hard drive bay, the wireless local

area network (WLAN) module slot, the wireless wide area

network (WWAN) module slot, and the memory module

slots.

8 Chapter 2 Getting to know your computer

Component Description

CAUTION: To prevent an unresponsive system, replace

the wireless module only with a wireless module authorized

for use in the computer by the governmental agency that

regulates wireless devices in your country or region. If you

replace the module and then receive a warning message,

remove the module to restore computer functionality, and

then contact support through Help and Support.

▲

From the Start screen, type help, and then select

Help and Support.

- or -

From the Windows desktop, click the question mark

icon in the notification area, at the far right of the

taskbar.

Service door release latch Releases the service door.

SIM slot Supports a wireless subscriber identity module (SIM). The

SIM slot is located inside the battery bay.

Speakers Produce sound.

TouchPad light On: The TouchPad is off.

TouchPad zone Reads your finger gestures to move the pointer or activate

items on the screen.

NOTE: The TouchPad also supports edge-swipe gestures.

USB 2.0 charging (powered) port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

Standard USB ports will not charge all USB devices or will

charge using a low current. Some USB devices require

power and require you to use a powered port.

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is

off.

USB 2.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

Standard USB ports will not charge all USB devices or will

charge using a low current. Some USB devices require

power and require you to use a powered port.

NOTE: USB charging ports can also charge select models

of cell phones and MP3 players, even when the computer is

off.

USB 3.0 port Connects an optional USB device, such as a keyboard,

mouse, external drive, printer, scanner or USB hub.

Vents Enable airflow to cool internal components.

Identifying components 9

Component Description

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. The number

of vents varies depending on the computer model. It is

normal for the internal fan to cycle on and off during routine

operation.

Webcam Records video and captures photographs. Some models

allow you to video conference and chat online using

streaming video.

To use the webcam:

▲

From the Start screen, type camera, and then select

Camera from the list of applications.

‒ or –

From the Windows desktop, click the Start button, click

All Programs to find your webcam software.

Webcam light On: The webcam is in use.

Windows application key Displays options for a selected object.

Windows key Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows key again will return you to

the previous screen.

Wireless light On: An integrated wireless device, such as a WLAN device

and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when

all wireless devices are off.

WLAN antennas Send and receive wireless signals to communicate with

WLANs.

NOTE: The antennas are not visible from the outside of

the computer. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the

Regulatory, Safety, and Environmental Notices

that applies

to your country or region.

To access this document:

▲

From the Start screen, type support, and then select

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark

icon in the notification area, at the far right of the

taskbar.

WWAN antennas Send and receive wireless signals to communicate with

WWANs.

10 Chapter 2 Getting to know your computer

Component Description

NOTE: The antennas are not visible from the outside of

the computer. For optimal transmission, keep the areas

immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the

Regulatory, Safety, and Environmental Notices

that applies

to your country or region.

To access this document:

▲

From the Start screen, type support, and then select

the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark

icon in the notification area, at the far right of the

taskbar.

Using the action keys

Depending on the model, your computer may have the function key features as described in this

table.

An action key performs an assigned function. The icon on each of the action keys illustrates the

assigned function for that key.

To use an action key function, press and hold the key.

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

NOTE: The action key feature is enabled at the factory. You can disable this feature in Setup Utility

(BIOS). Refer to Help and Support for additional information.

After you have disabled the action key feature, you can still perform each function by pressing the fn

key in combination with the appropriate action key.

Icon Description

Opens Help and Support, which provides tutorials, information about the Windows operating system

and your computer, answers to questions, and updates to your computer.

Help and Support also provides automated troubleshooting tools and access to support.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a

monitor is connected to the computer, repeatedly pressing this key alternates the screen image from

the computer display to the monitor display to a simultaneous display on both the computer and the

monitor.

Turns the radiance backlight keyboard (also known as keyboard backlight) feature off or on.

NOTE: To conserve battery power, turn off this feature.

Using the action keys 11

Icon Description

Plays the previous track of an audio CD or the previous section of a DVD or a BD.

Begins, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Turns the wireless feature on or off.

NOTE: A wireless network must be set up before a wireless connection is possible.

Turns the airplane mode and wireless feature on or off.

NOTE: The airplane mode key is also referred to as the wireless button.

NOTE: A wireless network must be set up before a wireless connection is possible.

12 Chapter 2 Getting to know your computer

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of

the computer, inside the battery bay, under the removable service door, or on the back of the display.

●

Service label—Provides important information to identify your computer. When contacting

support, you will probably be asked for the serial number, and possibly for the product number or

the model number. Locate these numbers before you contact support.

Your service label will resemble one of the examples shown below. Refer to the illustration that

most closely matches the service label on your computer.

Component

(1) Serial number

(2) Product number

(3) Warranty period

(4) Model number (select models only)

●

Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains

the Windows Product Key. You may need the Product Key to update or troubleshoot the

operating system. HP platforms with Windows 8 or Windows 8.x preinstalled do not have the

physical label. Instead a Digital Product Key is electronically installed.

NOTE: The Digital Product Key is automatically recognized and activated by Microsoft

operating systems when a Windows 8 or Windows 8.x operating system is reinstalled using HP-

approved recovery methods.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the

approval markings for the countries or regions in which the devices have been approved for use.

Labels 13

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe

and access information from millions of websites using your computer and a wired or wireless

network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as

Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places

such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the mobile

wireless device in your computer communicates with a wireless router or a wireless access

point.

●

HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area

network (WWAN), a much larger area. Mobile network operators install base stations (similar to

cell phone towers) throughout large geographic areas, effectively providing coverage across

entire states, regions, or even countries.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a

PAN, each device communicates directly with other devices, and devices must be relatively

close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, the Internet, and networking, see the information

and website links provided in Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

Using the wireless controls

You can control the wireless devices in your computer using one or more of these features:

●

Wireless button or wireless key (also called the airplane mode key) (referred to in this chapter as

the wireless button)

●

Operating system controls

Wireless button

The computer has a wireless button, one or more wireless devices, and, on select models, one or two

wireless lights. All the wireless devices on your computer are enabled at the factory. If your computer

has a wireless light, the wireless light is on (white) when your computer is on.

The wireless light indicates the overall power state of your wireless devices, not the status of

individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light

is off, all wireless devices are off.

14 Chapter 3 Connecting to a network

NOTE: On some models, the wireless light is amber when all wireless devices are off.

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or

turn off all the wireless devices simultaneously.

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,

and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type control panel, and then select Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, see the information provided in Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

Connecting to a WLAN

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on. On select models, if the device is on, the wireless light is

white. If the wireless light is off, press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

2. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of

the display to reveal the charms.

3. Select Settings, and then click the network status icon.

4. Select your WLAN from the list.

5. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the

code, and then click Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up a

new connection or network. A list of options is displayed, allowing you to manually search for

and connect to a network or to create a new network connection.

6. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification

area, at the far right of the taskbar, to verify the name and status of the connection.

Connecting to a wireless network 15

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural

barriers such as walls and floors.

Using HP Mobile Broadband (select models only)

HP Mobile Broadband enables your computer to use WWANs to access the Internet from more

places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a

network service provider (called a

mobile network operator

), which in most cases is a cellular phone

network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.

When used with a mobile network operator service, HP Mobile Broadband gives you the freedom to

stay connected to the Internet, send email, or connect to your corporate network whether you are on

the road or outside the range of Wi-Fi hotspots.

You might need the HP Mobile Broadband Module IMEI and/or MEID number to activate mobile

broadband service.The serial number is printed on a label located on the bottom of your computer.

Some mobile network operators require the use of a subscriber identity module (SIM). A SIM contains

basic information about you, such as a personal identification number (PIN), as well as network

information. Some computers include a SIM that is preinstalled in the battery bay. If the SIM is not

preinstalled, it may be included with the HP Mobile Broadband documents provided with your

computer, or the mobile network operator may provide it separately from the computer.

For information about HP Mobile Broadband and how to activate service with a preferred mobile

network operator, see the HP Mobile Broadband documents included with your computer.

Using Bluetooth wireless devices (select models only)

A Bluetooth device provides short-range wireless communications that replace the physical cable

connections that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth

devices. For information about configuring and using Bluetooth devices, see the Bluetooth software

Help.

Connecting to a wired network—LAN (select models only)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead

of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack on the computer.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

16 Chapter 3 Connecting to a network

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the

computer.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is

stored in your computer. Computers connected to the network can exchange software and data with

each other.

For more information about sharing files, folders, or drives, see the information provided in Help and

Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

Sharing data and drives and accessing software 17

Sharing media and data across your home group network

(select models only)

Use sMedio 360 software (select models only) to share media and data between the devices on your

home group network. Before you can use sMedio 360, all of your computers and mobile devices must

be on the same home group network and media sharing must be enabled.

NOTE: For details on how to enable media sharing on additional devices, refer to the device

manufacturer's instructions.

1. To set up a home group network:

▲

From the Start screen, click the sMedio 360 app, and then click Tutorial.

2. To enable media sharing on your computer:

a. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner

of the display to reveal the charms.

b. Select Settings, and then click the network status icon.

c. Right-click the network you are connected to, and then select the check box to turn on

sharing.

18 Chapter 3 Connecting to a network

4 Enjoying entertainment features

Use your HP computer as an entertainment hub to socialize via the webcam, enjoy and manage your

music, and download and watch movies. Or, to make your computer an even more powerful

entertainment center, connect external devices like a monitor, projector, or TV, or speakers and

headphones.

Using a webcam (select models only)

The computer has an integrated webcam that records video and captures photographs. Some models

may allow you to video conference and chat online using streaming video.

▲

To start the webcam, from the Start screen, type camera, and then select Camera from the list

of applications.

For details about using the webcam, go to Help and Support.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

Using audio

On your computer, or on select models using an external optical drive, you can play music CDs,

download and listen to music, stream audio content from the web (including radio), record audio, or

mix audio and video to create multimedia. To enhance your listening enjoyment, attach external audio

devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port or to the audio-

out (headphone) jack on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. To

connect high-definition speakers to the computer, see Setting up HDMI audio on page 22. Before

connecting speakers, lower the volume setting.

Connecting headphones

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety and

Environmental Notices

. To access this document, from the Start screen, type support, and then

select the HP Support Assistant app.

You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in

(microphone) combo jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

Using a webcam (select models only) 19

Connecting a microphone

To record audio, connect a microphone to the microphone jack on the computer. For best results

when recording, speak directly into the microphone and record sound in a setting free of background

noise.

Connecting headsets

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the

Regulatory, Safety and

Environmental Notices

. To access this document, from the Start screen, type support, and then

select the HP Support Assistant app.

Headphones combined with a microphone are called

headsets

. You can connect wired headsets to

the audio-out (headphone)/audio-in (microphone) jack on your computer.

To connect

wireless

headsets to your computer, follow the device manufacturer's instructions.

Using Beats Audio (select models only)

Beats Audio is an enhanced audio feature that provides a deep, controlled bass while maintaining a

clear sound. You can experience Beats Audio through the computer's internal speakers, through

external speakers connected to a USB port, or through Beats Audio headphones connected to the

headphone jack.

Accessing Beats Audio Control Panel

Use Beats Audio Control Panel to view and manually control audio and bass settings.

1. From the Start screen, type control panel, select Control Panel, select Hardware and

Sound, and then select Beats Audio Control Panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select Hardware and Sound, and then select Beats Audio Control Panel.

Enabling and disabling Beats Audio

▲

To enable or disable Beats Audio, press the fn key in combination with the b key.

Using video

Your computer is a powerful video device that enables you to watch streaming video from your

favorite websites and download video and movies to watch on your computer when you are not

connected to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an

external monitor, projector, or TV.

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Follow the device manufacturer's instructions.

For information on using your video features, refer to Help and Support.

20 Chapter 4 Enjoying entertainment features

Connecting video devices by using a VGA cable (select models only)

NOTE: To connect a VGA video device to your computer, you need an VGA cable, purchased

separately.

To see the computer screen image on an external VGA monitor or projected for a presentation,

connect a monitor or projector to the computer's VGA port.

1. Connect the VGA cable from the monitor or projector to the VGA port on the computer as

shown.

2. Press f4 to alternate the screen image between 4 display states:

●

PC Screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external

device.

●

Extend: View the screen image extended across the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen

resolution of the external device, as follows. From the Start screen, type control panel, and

then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust

screen resolution.

Connecting video devices using an HDMI cable (select models only)

NOTE: To connect an HDMI device to your computer, you need an HDMI cable, purchased

separately.

To see the computer screen image on a high-definition TV or monitor, connect the high-definition

device according to the following instructions:

1. Connect one end of the HDMI cable to the HDMI port on the computer.

Using video 21

2. Connect the other end of the cable to the high-definition TV or monitor.

3. Press f4 to alternate the computer screen image between 4 display states:

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the screen image simultaneously on both the computer and the external

device.

●

Extend: View the screen image extended across the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen

resolution of the external device, as follows. From the Start screen, type control panel, and

then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust

screen resolution.

Setting up HDMI audio

HDMI is the only video interface that supports high-definition video and audio. After you connect an

HDMI TV to the computer, you can then turn on HDMI audio by following these steps:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then select Playback devices.

2. On the Playback tab, select the name of the digital output device.

3. Click Set Default, and then click OK.

To return the audio stream to the computer speakers:

1. From the Windows desktop, right-click the Speakers icon in the notification area, at the far right

of the taskbar, and then click Playback devices.

2. On the Playback tab, click Speakers.

3. Click Set Default, and then click OK.

22 Chapter 4 Enjoying entertainment features

Connecting digital display devices using a DisplayPort cable (select models

only)

NOTE: To connect a digital display device to your computer, you need a DisplayPort (DP-DP) cable,

purchased separately.

The DisplayPort connects a digital display device such as a high-performance monitor or projector.

The DisplayPort delivers higher performance than the VGA external monitor port and improves digital

connectivity.

1. Connect one end of the DisplayPort cable to the DisplayPort on the computer.

2. Connect the other end of the cable to the digital display device.

3. Press f4 to alternate the computer screen image between 4 display states:

●

PC screen only: View the screen image on the computer only.

●

Duplicate: View the same screen image simultaneously on both the computer and the

external device.

●

Extend: View the screen image extended across the computer and the external device.

●

Second screen only: View the screen image on the external device only.

Each time you press f4, the display state changes.

NOTE: For best results, especially if you choose the "Extend" option, increase the screen

resolution of the external device, as follows. From the Start screen, type control panel, and

then select Control Panel. Select Appearance and Personalization. Under Display, select Adjust

screen resolution.

Using video 23

Connecting Miracast-compatible wireless displays (select models only)

To discover and connect to Miracast-compatible wireless displays, follow the steps below.

To open Miracast:

▲

Point to the upper-right or lower-right corner of the Start screen or the Windows desktop to

display the charms, click Devices, click Project, and then follow the on-screen instructions.

– or –

On select computer models, from the Start screen, click the HP Quick Access to Miracast icon,

and then follow the on-screen instructions.

24 Chapter 4 Enjoying entertainment features

5 Navigating the screen

To quickly return to the Start screen, press the Windows key on a keyboard or the Windows

button on a tablet.

You can navigate the computer screen in the following ways:

●

Touch gestures

●

Keyboard and optional mouse (purchased separately)

NOTE: An external USB mouse (purchased separately) can be connected to a USB ports on the

computer.

Using the TouchPad and touch screen gestures

The TouchPad helps you navigate the computer screen and control the pointer using simple touch

gestures. To navigate the touchscreen, you can use the left and right TouchPad buttons as you would

use the corresponding buttons on an external mouse. You can also customize gestures and view

demonstrations of how they work.

From the Start screen, type control panel, select Control Panel, and then select Hardware and

Sound. Under Devices and Printers, select Mouse.

NOTE: Most of the gestures shown here can be used on either the TouchPad or touchscreen.

TouchPad gestures are not supported in all apps.

Tap

Use the tap/double-tap gesture to select or open an item on the screen.

●

Point to an item on the screen, and then tap one finger on the TouchPad zone select it. Double-

tap an item to open it.

Two-finger scroll

Use the two-finger scroll gesture to move up, down, or sideways on a page or image.

●

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or

right.

Using the TouchPad and touch screen gestures 25

Two-finger pinch zoom

Use the two-finger pinch zoom to zoom out or in on images or text.

●

Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers

together.

●

Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers

apart.

Two-finger click

Use the two-finger click gesture to open the menu for an object on the screen.

NOTE: The two-finger click performs the same function as right-clicking with the mouse.

●

Place two fingers on the TouchPad zone and press down to open the options menu for the

selected object.

26 Chapter 5 Navigating the screen

Right-edge swipe

Use the right-edge swipe to reveal the charms, which let you search, share, start apps, access

devices, or change settings.

●

Gently swipe your finger inward from the right edge of the TouchPad to reveal the charms.

Left-edge swipe

Use the left-edge swipe to reveal your open apps so that you can access them quickly.

●

Gently swipe your finger inward from the left edge of the TouchPad to switch between apps.

Without lifting your finger, swipe back toward the left edge to reveal all open apps.

Top-edge swipe and bottom-edge swipe

Use the top-edge swipe or bottom-edge swipe to display command options that allow you to

customize an open app.

IMPORTANT: When an app is open, the top-edge swipe varies depending on the app.

●

Gently swipe your finger from the top edge or the bottom edge to reveal the app command

options.

Using the TouchPad and touch screen gestures 27

One-finger slide (touch screen only)

Use the one-finger slide to pan or scroll through lists and pages, or to move an object.

●

To scroll across the screen, lightly slide one finger across the screen in the direction you want to

move.

●

To drag, press and hold an object, and then drag the object to move it.

Using a keyboard and optional mouse

A keyboard and optional external mouse allow you to type, select items, scroll, and perform similar

functions as you do touch gestures. For details, refer to Getting to know your computer on page 4.

TIP: The Windows key on a keyboard or the Windows button on a tablet allow you to

quickly return to the Start screen from an open app or the Windows desktop. Press the button or key

again to return to the previous screen.

28 Chapter 5 Navigating the screen

6 Managing power

Your computer can operate on either battery power or external power. When the computer is running

on battery power only and an AC power source is not available to charge the battery, it is important to

monitor and conserve the battery charge.

Initiating and exiting Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

●

Sleep—The Sleep state is automatically initiated after a period of inactivity. Your work is saved

to memory, allowing you to resume your work very quickly. You can also initiate Sleep manually.

For more information, see Manually initiating and exiting Sleep on page 30.

●

Hibernation—The Hibernation state is automatically initiated if the battery reaches a critical level.

In the Hibernation state, your work is saved to a hibernation file and the computer powers down.

You can also initiate Hibernation manually. For more information, see Manually initiating and

exiting Hibernation (select models only) on page 30.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate the Sleep state while reading from or

writing to a disc or an external media card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state or in the Hibernation state.

Initiating and exiting Sleep and Hibernation 29

Manually initiating and exiting Sleep

You can initiate Sleep in any of the following ways:

●

Close the display.

●

From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of

the screen to reveal the charms. Click Settings, click the Power icon, and then click Sleep.

You can exit Sleep in any of the following ways:

●

Briefly press the power button.

●

If the computer is closed, raise the display.

●

Press a key on the keyboard.

●

Tap or swipe the TouchPad.

When the computer exits Sleep, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows

password before your work returns to the screen.

Manually initiating and exiting Hibernation (select models only)

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options.

1. From the Start screen, type power options, and then select Power options.

‒ or –

From the Windows desktop, right-click the Start button, and then click Power Options.

2. In the left pane, click Choose what the power button does.

3. Click Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation:

▲

Briefly press the power button.

When the computer exits Hibernation, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on exiting Hibernation, you must enter your

Windows password before your work returns to the screen.

Setting password protection on wakeup (exiting Sleep or Hibernation)

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow

these steps:

1. From the Start screen, type power options, and then select Power options.

‒ or –

From the Windows desktop, right-click the Start button, and then click Power Options.

2. In the left pane, click Require a password on wakeup.

30 Chapter 6 Managing power

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on-screen

instructions. If you do not need to create or change a user account password, go to step 5.

5. Click Save changes.

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access

power settings and view the remaining battery charge.

●

To view the percentage of remaining battery charge and the current power plan, place the

mouse pointer over the power meter icon.

●

To use Power Options, click the power meter icon and select an item from the list. From the

Start screen, you can also type power options, and then select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power.

Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical

battery level.

Running on battery power

When a charged battery is in the computer and the computer is not plugged into external power, the

computer runs on battery power. When the computer is off and unplugged from external power, the

battery in the computer slowly discharges. The computer will display a message when the battery

reaches a low or critical battery level.

Computer battery life varies, depending on power management settings, programs running on the

computer, screen brightness, external devices connected to the computer, and other factors.

Factory-sealed battery (select models only)

To monitor the status of the battery, or if the battery is no longer holding a charge, run Battery Check

in the HP Support Assistant app.

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

2. Select Battery and performance. If Battery Check indicates that your battery should be replaced,

contact support.

The battery(ies) in this product cannot be easily replaced by users themselves. Removing or

replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge,

contact support.

The battery[ies] in this product cannot be easily replaced by user themselves. Removing or replacing

the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact

support. When a battery has reached the end of its useful life, do not dispose of the battery in general

household waste. Follow the local laws and regulations in your area for battery disposal.

Using the power meter and power settings 31

User-replaceable battery (select models only)

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with

the computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can

cause loss of information. To prevent loss of information, save your work or shut down the computer

through Windows before removing the battery.

To remove the user-replaceable battery (select models only), refer to the steps and illustration that

most closely match your computer:

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Remove the battery from the computer (2).

‒ or –

1. Turn the computer upside down on a flat surface.

2. Slide the battery release latch (1) to release the battery.

NOTE: The battery release latch automatically returns to its original position.

3. Pivot the battery upward (2), and then remove it from the computer (3).

Finding battery information

To access battery information:

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

2. Select Battery and Performance.

32 Chapter 6 Managing power

HP Support Assistant provides the following tools and information about the battery:

●

Battery Check

●

Information about battery types, specifications, life cycles, and capacity

Conserving battery power

To conserve battery power and maximize battery life:

●

Lower the brightness of the display.

●

Select the Power saver setting in Power Options.

●

If the computer will be unused and unplugged from external power for more than 2 weeks,

remove the user-replaceable battery from the computer and store it separately in a cool, dry

place.

●

Turn off wireless devices when you are not using them.

●

Disconnect unused external devices that are not plugged into an external power source, such as

an external hard drive connected to a USB port.

●

Stop, disable, or remove any external media cards that you are not using.

●

Before you leave your work, initiate Sleep or shut down the computer.

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

1. Replace the discharged user-replaceable battery with a charged battery, or connect the AC

adapter to the computer and to external power.

2. Exit Hibernation by pressing the power button.

Storing a user-replaceable battery (select models only)

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for

extended periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the

battery and store it separately in a cool, dry place to prolong the battery charge.

A stored battery should be checked every 6 months. If the capacity is less than 50 percent, recharge

the battery before returning it to storage.

Running on battery power 33

Disposing of a user-replaceable battery (select models only)

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short

external contacts; do not dispose of in fire or water.

See the

Regulatory, Safety and Environmental Notices

for proper battery disposal.

To access this document:

▲

From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

Running on AC power

For information about connecting to AC power, refer to the

Setup Instructions

poster provided in the

computer box.

The computer does not use battery power when the computer is connected to AC power with an

approved AC adapter or an optional docking/expansion device.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

Connect the computer to AC power under any of the following conditions:

WARNING! Do not charge the computer battery while you are aboard aircraft.

●

When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a disc (select models only)

●

When running Disk Defragmenter on computers with internal hard drives

●

When performing a backup or recovery

When you connect the computer to AC power:

●

The battery begins to charge.

●

The screen brightness increases.

●

The power meter icon on the Windows desktop changes appearance.

When you disconnect AC power:

●

The computer switches to battery power.

●

The screen brightness automatically decreases to save battery life.

●

The power meter icon on the Windows desktop changes appearance.

34 Chapter 6 Managing power

Troubleshooting power problems

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to

AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights do not turn on.

To test the AC adapter:

1. Shut down the computer.

2. Connect the AC adapter to the computer, and then plug it into an AC outlet.

3. Turn on the computer.

●

If the power lights turn

, the AC adapter is working properly.

●

If the power lights remain

off

, check the connection from the AC adapter to the computer

and the connection from the AC adapter to the AC outlet to be sure that the connections

are secure.

●

If the connections are secure and the power lights remain

off

, the AC adapter is not

functioning and should be replaced.

Contact support for information about obtaining a replacement AC power adapter.

Shutting down (turning off) the computer

CAUTION: Unsaved information is lost when the computer shuts down. Be sure to save your work

before shutting down the computer.

The Shut down command closes all open programs, including the operating system, and then turns

off the display and computer.

Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a USB or video

port

●

When the computer will be unused and disconnected from external power for an extended

period

Although you can turn off the computer with the power button, the recommended procedure is to use

the Windows Shut down command.

NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by

briefly pressing the power button.

1. Save your work and close all open programs.

2. From the Start screen or the Windows desktop, point to the upper-right or lower-right corner of

the screen to reveal the charms.

3. Click Settings, click the Power icon, and then click Shut down.

– or –

Shutting down (turning off) the computer 35

Right-click the Start button in the lower-left corner of the screen, select Shut down or sign out,

and then select Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try

the following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete, click the Power icon, and then select Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

36 Chapter 6 Managing power

7 Maintaining your computer

It is important to perform regular maintenance to keep your computer in optimal condition. This

chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides

instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with

(or shipping) the computer.

Improving performance

You can improve the performance of your computer by performing regular maintenance tasks with

tools such as Disk Defragmenter and Disk Cleanup.

Using Disk Defragmenter

HP recommends using Disk Defragmenter to defragment your hard drive at least once a month.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. From the Start screen, type defragment, and then select Defragment and optimize your drives.

3. Follow the on-screen instructions.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up

disk space and help the computer run more efficiently.

To run Disk Cleanup:

1. From the Start screen, type disk, and then select one of the following:

●

Free up disk space on this PC

●

Uninstall apps to free up disk space

●

Free up disk space by deleting uncessary files

2. Follow the on-screen instructions.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis. Updates can resolve

issues and bring new features and options to your computer. For example, older graphics

components might not work well with the most recent gaming software. Without the latest driver, you

would not be getting the most out of your equipment.

Go to http://www.hp.com/support to download the latest versions of HP programs and drivers. In

addition, register to receive automatic notifications when updates become available.

Improving performance 37

If you would like to update your programs and drivers, follow these instructions:

1. From the Start screen, type support, and then select the HP Support Assistant app.

-or-

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

Cleaning your computer

Use the following products to safely clean your computer:

●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (for example,

disposable wipes, which come in a variety of brands)

●

Alcohol-free glass-cleaning fluid

●

Solution of water and mild soap

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are

not sure that a cleaning product is safe for your computer, check the product contents to make sure

that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons

are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and

cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is on.

1. Turn off the computer.

2. Disconnect AC power.

3. Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids

directly on any computer surface. Liquids dripped on the surface can permanently damage internal

components.

Cleaning the display

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be

sure that a display is dry before you close the computer.

38 Chapter 7 Maintaining your computer

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning

solutions listed previously, or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad, keyboard, or mouse (select models only)

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris

on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the

keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened

with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

can of compressed air with a straw extension.

Traveling with or shipping your computer

If you have to travel with or ship your computer, follow these tips to keep your equipment safe.

●

Prepare the computer for traveling or shipping:

◦

Back up your information to an external drive.

◦

Remove all discs and all external media cards, such as memory cards.

◦

Turn off and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate from the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of

your luggage.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar

security devices that check carry-on baggage use X-rays instead of magnetism and do not

damage drives.

●

If you plan to use the computer during a flight, listen for the in-flight announcement that tells you

when you are allowed to use your computer. In-flight computer use is at the discretion of the

airline.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the

package “FRAGILE.”

●

The use of wireless devices may be restricted in some environments. Such restrictions may

apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are

uncertain of the policy that applies to the use of a wireless device in your computer, ask for

authorization to use your computer before you turn it on.

●

If you are traveling internationally, follow these suggestions:

Traveling with or shipping your computer 39

◦

Check the computer-related customs regulations for each country or region on your

itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use

the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to power the computer with a voltage converter kit sold for appliances.

40 Chapter 7 Maintaining your computer

8 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your

information. Standard security solutions provided by the Windows operating system, HP applications,

the non-Windows Setup Utility (BIOS), and other third-party software can help protect your computer

from a variety of risks, such as viruses, worms, and other types of malicious code.

IMPORTANT: Some security features listed in this chapter may not be available on your computer.

Using passwords

A password is a group of characters that you choose to secure your computer information and to

protect online transactions. Several types of passwords can be set. For example, when you set up

your computer for the first time, you were asked to create a user password to secure your computer.

Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on

your computer.

You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows

security feature.

To create and save passwords, use the following tips:

●

To reduce the risk of being locked out of the computer, record each password and store it in a

secure place away from the computer. Do not store passwords in a file on the computer.

●

When creating passwords, follow requirements set by the program.

●

Change your passwords at least every 3 months.

●

An ideal password is long and has letters, punctuation, symbols, and numbers.

●

Before you send your computer for service, back up your files, delete confidential files, and then

remove all password settings.

For additional information about Windows passwords, such as screen-saver passwords:

▲

From the Start screen, type support, and then select the HP Support Assistant app.

-or-

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

Setting Windows passwords

Password Function

User password Protects access to a Windows user account.

Administrator password Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup

Utility (BIOS) contents.

Using passwords 41

Setting Setup Utility (BIOS) passwords

Password Function

Administrator password

●

Must be entered each time you access Setup Utility

(BIOS).

●

If you forget your administrator password, you cannot

access Setup Utility (BIOS).

Power-on password

●

Must be entered each time you turn on or restart the

computer.

●

If you forget your power-on password, you cannot turn

on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS):

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

NOTE: If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning

these steps.

1. Start Setup Utility (BIOS):

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

2. Select Security, and then follow the on-screen instructions.

Your changes take effect when the computer restarts.

Using the fingerprint reader (select models only)

Integrated fingerprint readers are available on select computer models.

NOTE: For the location of the fingerprint reader on your computer, see Identifying components

on page 5.

To use the fingerprint reader, you must set up a user account and password on the computer and

then register one or more fingerprints using HP SimplePass software.

To register fingerprints with HP SimplePass:

1. Swipe a finger on the fingerprint sensor to launch HP SimplePass.

– or –

42 Chapter 8 Securing your computer and information

From the Start screen, type simple, and then select HP SimplePass.

2. When the HP SimplePass welcome screen is revealed, click Get Started.

3. HP SimplePass prompts you to swipe your right index finger over the sensor.

4. Swipe your finger 3 times to finish the registration.

If registration is successful, a green circle appears on the corresponding finger in the illustration.

5. Repeat steps 1 through 4 to register an additional fingerprint.

Using Internet security software

When you use your computer to access email, a network, or the Internet, you potentially expose your

computer to computer viruses, spyware, and other online threats. To help protect your computer,

Internet security software that includes antivirus and firewall features may be preinstalled on your

computer as a trial offer. To provide ongoing protection against newly discovered viruses and other

security risks, security software must be kept up to date. It is strongly recommended that you upgrade

the security software trial offer or purchase the software of your choice in order to fully protect your

computer.

Using antivirus software

Computer viruses can disable programs, utilities, or the operating system, or cause them to function

abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any

damage they have caused.

To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to

date.

An antivirus program may be preinstalled on your computer. It is strongly recommended that you use

the antivirus program of your choice in order to fully protect your computer.

For more information about computer viruses, from the Start screen, type support, and then select

the HP Support Assistant app, or from the Windows desktop, click the question mark icon in the

notification area, at the far right of the taskbar.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be

software you install on your computer and/or network, or it can be a combination of both hardware

and software.

There are two types of firewalls to consider:

●

Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and

compared with a set of user-defined security criteria. Any data that does not meet those criteria is

blocked.

Using Internet security software 43

Installing software updates

HP, Windows, and third-party software installed on your computer should be regularly updated to

correct security problems and improve software performance. For more information, see Updating

programs and drivers on page 37.

Installing critical security updates

CAUTION: Microsoft sends out alerts regarding critical updates. To protect the computer from

security breaches and computer viruses, install all critical updates from Microsoft as soon as you

receive an alert.

You can install these updates manually or automatically.

To view or change the settings:

1. From the Start screen, type control panel.

‒ or –

From the Windows desktop, right-click the Start button, and then select Control Panel.

2. Select System and Security, select Windows Update, select Change settings, and then follow

the on-screen instructions.

Securing your wireless network

When you set up a WLAN or access an existing WLAN, always enable security features to protect

your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and

airports may not provide any security.

Backing up your software applications and information

Regularly back up your software applications and information to protect them from being permanently

lost or damaged through a virus attack or a software or hardware failure. For more information, see

Backing up, restoring, and recovering on page 51.

Using an optional security cable lock

A security cable lock, purchased separately, is designed to act as a deterrent, but it may not prevent

the computer from being mishandled or stolen. Security cable locks are only one of several methods

that should be employed as part of a complete security solution to help maximize theft protection.

The security cable slot on your computer may look slightly different from the illustration in this section.

For the location of the security cable slot on your computer, see Getting to know your computer

on page 4.

1. Loop the security cable lock around a secured object.

2. Insert the key (1) into the security cable lock (2).

44 Chapter 8 Securing your computer and information

3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the

security cable lock with the key.

4. Remove the key and keep it in a safe place.

Using an optional security cable lock 45

9 Using Setup Utility (BIOS)

Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and

output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup

Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the

computer, and the amount of system and extended memory.

Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the

computer from operating properly.

NOTE: If your tablet has a keyboard base, connect the tablet to the keyboard base before beginning

the steps in this chapter.

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc, and then press f10.

●

Tablets without keyboards:

1. Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Tap f10.

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called

SoftPaqs

Some download packages contain a file named Readme.txt, which contains information regarding

installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than the one currently

installed on the computer, you need to know the version of the system BIOS that is installed.

BIOS version information (also known as

ROM date

and

System BIOS

) can be revealed from the

Start screen by typing support, selecting the HP Support Assistant app, and then selecting System

Information, or by using Setup Utility (BIOS).

1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 46).

2. Select Main, and then make note of your BIOS version.

3. Select Exit, select Exit Discarding Changes, and then follow the on-screen instructions.

46 Chapter 9 Using Setup Utility (BIOS)

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery

power, docked in an optional docking device, or connected to an optional power source. During the

download and installation, follow these instructions:

●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

1. From the Start screen, type support, and then select the HP Support Assistant app.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

2. Click Updates and tune-ups, and then click Check for HP updates now.

3. Follow the on-screen instructions.

4. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. If the update is more recent than your BIOS, make a note of the date,

name, or other identifier. You may need this information to locate the update later, after it

has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your

hard drive where the BIOS update is downloaded. You will need to access this path when

you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the

download is complete. If no instructions appear, follow these steps:

1. From the Start screen, type file, and then select File Explorer.

‒ or –

From the Windows desktop, right-click the Start button, and then select File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example,

filename

.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Updating the BIOS 47

Synchronizing a tablet and keyboard (select models only)

When you attach a tablet to the keyboard and restart the computer, the BIOS checks to see if the

Embedded Controller firmware on the keyboard needs to be synchronized. If so, BIOS will start the

synchronization. If the synchronization is interrupted, a notification screen displays for 10 seconds

before the tablet restarts and attempts to synchronize again.

NOTE: The Embedded Controller firmware will synchronize ONLY if the tablet or keyboard battery is

more than 50% charged, or if your tablet is connected to AC power.

48 Chapter 9 Using Setup Utility (BIOS)

10 Using HP PC Hardware Diagnostics

(UEFI)

HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run

diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs

outside the operating system so that it can isolate hardware failures from issues that are caused by

the operating system or other software components.

To start HP PC Hardware Diagnostics (UEFI):

1. Start Setup Utility:

●

Computers or tablets with keyboards:

▲

Turn on or restart the computer, quickly press esc.

●

Tablets without keyboards:

▲

Turn on or restart the tablet, and then quickly hold down the volume down button.

- or -

Turn on or restart the tablet, and then quickly hold down the Windows button.

2. Press or tap f2.

The BIOS searches 3 places for the diagnostic tools, in the following order:

a. Connected USB drive

NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 49.

b. Hard drive

c. BIOS

3. When the diagnostic tool opens, use the keyboard arrow keys to select the type of diagnostic

test you want to run, and then follow the on-screen instructions.

NOTE: If you need to stop a diagnostic test, press or tap esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB

device

NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English

only.

There are two options to download HP PC Hardware Diagnostics to a USB device:

Option 1: HP PC Diagnostics homepage— Provides access to the latest UEFI version

1. Go to http://hp.com/go/techcenter/pcdiags.

2. Click the UEFI Download link, and then select Run.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 49

Option 2: Support and Drivers pages—Provide downloads for a specific product for earlier and later

versions

1. Go to http://www.hp.com.

2. Point to Support, located at the top of the page, and then click Download Drivers.

3. In the text box, enter the product name, and then click Go.

– or –

Click Find Now to let HP automatically detect your product.

4. Select your computer model, and then select your operating system.

5. In the Diagnostic section, click HP UEFI Support Environment.

– or –

Click Download, and then select Run.

50 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

11 Backing up, restoring, and recovering

This chapter provides information about the following processes. The information in the chapter is

standard procedure for most models.

●

Creating recovery media and backups

●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant.

▲

From the Start screen, type support, and then select the HP Support Assistant app.

- or -

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

Creating recovery media and backups

The following methods of creating recovery media and backups are available on select models only.

Choose the available method according to your computer model.

●

Use HP Recovery Manager after you successfully set up the computer to create HP Recovery

media. This step creates a backup of the HP Recovery partition on the computer. The backup

can be used to reinstall the original operating system in cases where the hard drive is corrupted

or has been replaced. For information on creating recovery media, see Creating HP Recovery

media (select models only) on page 51. For information on the recovery options that are

available using the recovery media, see Recovering using HP Recovery Manager on page 53.

●

Use Windows tools to create system restore points and create backups of personal information.

For more information, see Using Windows tools on page 52.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select models only)

IMPORTANT: If your computer does not list a Recovery Media Creation option, you can obtain

recovery media for your system from support. See the

Worldwide Telephone Numbers

booklet

included with the computer. You can also find contact information from the HP website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen instructions.

HP Recovery Manager is a software program that allows you to create recovery media after you

successfully set up the computer. HP Recovery media can be used to perform system recovery if the

hard drive becomes corrupted. System recovery reinstalls the original operating system and the

software programs installed at the factory and then configures the settings for the programs. HP

Recovery media can also be used to customize the system or restore the factory image if you replace

the hard drive.

●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep

them in a safe place.

●

HP Recovery Manager examines the computer and determines the required storage capacity for

the media that will be required.

Creating recovery media and backups 51

●

To create recovery discs, your computer must have an optical drive with DVD writer capability,

and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do

not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE

(rewritable Blu-ray) discs; they are not compatible with HP Recovery Manager software. Or,

instead, you can use a high-quality blank USB flash drive.

●

If your computer does not include an integrated optical drive with DVD writer capability, but you

would like to create DVD recovery media, you can use an external optical drive (purchased

separately) to create recovery discs, or you can obtain recovery discs for your computer from

support. See the

Worldwide Telephone Numbers

booklet included with the computer. You can

also find contact information from the HP website. Go to http://www.hp.com/support, select your

country or region, and follow the on-screen instructions. If you use an external optical drive, it

must be connected directly to a USB port on the computer; the drive cannot be connected to a

USB port on an external device, such as a USB hub.

●

Be sure that the computer is connected to AC power before you begin creating the recovery

media.

●

The creation process can take an hour or more. Do not interrupt the creation process.

●

If necessary, you can exit the program before you have finished creating all of the recovery

DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP

Recovery Manager, you will be prompted to continue, and the remaining discs will be burned.

To create HP Recovery media:

IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock

before beginning these steps (select models only).

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Recovery Media Creation, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 53.

Using Windows tools

You can create system restore points and create backups of personal information using Windows

tools.

NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

▲

From the Start screen, type help, and then select Help and Support.

‒ or –

From the Windows desktop, click the question mark icon in the notification area, at the far right

of the taskbar.

For more information and steps, see Help and Support.

Restore and recovery

There are several options for recovering your system. Choose the method that best matches your

situation and level of expertise:

IMPORTANT: Not all methods are available on all models.

52 Chapter 11 Backing up, restoring, and recovering

●

Windows offers several options for restoring from backup, refreshing the computer, and resetting

the computer to its original state. For more information see Help and Support.

▲

From the Start screen, type support, and then select the HP Support Assistant app.

- or -

From the Windows desktop, click the question mark icon in the notification area, at the far

right of the taskbar.

●

If you need to correct a problem with a preinstalled application or driver, use the Drivers and

Applications Reinstall option of HP Recovery Manager to reinstall the individual application or

driver.

▲

From the Start screen, type recovery, select HP Recovery Manager, select Drivers and

Applications Reinstall, and then follow the on-screen instructions.

●

On select models, if you want to reset your computer using a minimized image, you can choose

the HP Minimized Image Recovery option from the HP Recovery partition or HP Recovery

media. Minimized Image Recovery installs only drivers and hardware-enabling applications.

Other applications included in the image continue to be available for installation through the

Drivers and Applications Reinstall option in HP Recovery Manager.

For more information, see Recovering using HP Recovery Manager on page 53.

●

If you want to recover the Windows partition to original factory content, you can choose the

System Recovery option from the HP Recovery partition (select models only) or use the HP

Recovery media. For more information, see Recovering using HP Recovery Manager

on page 53. If you have not already created recovery media, see Creating HP Recovery media

(select models only) on page 51.

●

On select models, if you want to recover the computer's original factory partition and content, or

if you have replaced the hard drive, you can use the Factory Reset option of HP Recovery

media. For more information, see Recovering using HP Recovery Manager on page 53.

●

On select models, if you want to remove the recovery partition to reclaim hard drive space, HP

Recovery Manager offers the Remove Recovery Partition option.

For more information, see Removing the HP Recovery partition (select models only)

on page 55.

Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by

using the HP Recovery media that you either created or that you obtained from support, or by using

the HP Recovery partition (select models only). If you have not already created recovery media, see

Creating HP Recovery media (select models only) on page 51.

What you need to know before you get started

●

HP Recovery Manager recovers only software that was installed at the factory. For software not

provided with this computer, you must either download the software from the manufacturer's

website or reinstall the software from the media provided by the manufacturer.

IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to

correct computer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already

created recovery media, see Creating HP Recovery media (select models only) on page 51.

Restore and recovery 53

●

To use the Factory Reset option (select models only), you must use HP Recovery media. If you

have not already created recovery media, see Creating HP Recovery media (select models only)

on page 51.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media

does not work, you can obtain recovery media for your system from support. See the

Worldwide

Telephone Numbers

booklet included with the computer. You can also find contact information

from the HP website. Go to http://www.hp.com/support, select your country or region, and follow

the on-screen instructions.

IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal

data. Before beginning recovery, back up any personal data you want to retain.

Using HP Recovery media, you can choose from one of the following recovery options:

NOTE: Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for

the programs that were installed at the factory.

●

Minimized Image Recovery (select models only)—Reinstalls the operating system and all

hardware-related drivers and software, but not other software applications.

●

Factory Reset—Restores the computer to its original factory state by deleting all information

from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the

software that was installed at the factory.

The HP Recovery partition (select models only) allows System Recovery and Minimized Image

Recovery (select models only).

Using the HP Recovery partition (select models only)

The HP Recovery partition allows you to perform a system recovery or minimized image recovery

(select models only) without the need for recovery discs or a recovery USB flash drive. This type of

recovery can be used only if the hard drive is still working.

To start HP Recovery Manager from the HP Recovery partition:

IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock

before beginning these steps (select models only).

1. From the Start screen, type recovery, select Recovery Manager, and then select HP Recovery

Environment.

- or-

Press f11 while the computer boots, or press and hold f11 as you press the power button.

2. Select Troubleshoot from the boot options menu.

3. Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your

system does not have an HP Recovery partition or if the hard drive is not working properly.

54 Chapter 11 Backing up, restoring, and recovering

1. If possible, back up all personal files.

2. Insert the HP Recovery media, and then restart the computer.

NOTE: If the computer does not automatically restart in HP Recovery Manager, change the

computer boot order. See Changing the computer boot order on page 55.

3. Follow the on-screen instructions.

Changing the computer boot order

If your computer does not restart in HP Recovery Manager, you can change the computer boot order,

which is the order of devices listed in BIOS where the computer looks for startup information. You can

change the selection for an optical drive or a USB flash drive.

To change the boot order:

IMPORTANT: For tablets with a detachable keyboard, connect the keyboard to the keyboard dock

before beginning these steps (select models only).

1. Insert the HP Recovery media.

2. Start Computer Setup:

For computers or tablets with keyboards attached:

▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot

options.

For computers or tablets without keyboards attached:

▲

Turn on or restart the computer, quickly press the volume down button, and then tap f9 for

boot options.

- or -

Turn on or restart the computer, quickly press the Windows button, and then tap f9 for boot

options.

3. Select the optical drive or USB flash drive from which you want to boot.

4. Follow the on-screen instructions.

Removing the HP Recovery partition (select models only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive

space.

IMPORTANT: After you remove the HP Recovery partition, you can no longer use the Windows

Refresh option or the Windows option to remove everything and reinstall Windows. In addition, you

will not be able to perform System Recovery or Minimized Image Recovery from the HP Recovery

partition. So before you remove the Recovery partition, create HP Recovery media; see Creating HP

Recovery media (select models only) on page 51.

Follow these steps to remove the HP Recovery partition:

1. From the Start screen, type recovery, and then select HP Recovery Manager.

2. Select Remove Recovery Partition, and then follow the on-screen instructions.

Restore and recovery 55

12 Specifications

Input power

The power information in this section may be helpful if you plan to travel internationally with the

computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The

AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered

from a standalone DC power source, it should be powered only with an AC adapter or a DC power

source that is supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications. Operating voltage and

current varies by platform.

Input power Rating

Operating voltage and current 19 V @ 2.1 A - 40 W

19.5 V @ 2.31 A - 45 W

19.5 V @ 3.33 A - 65 W

19.5 V @ 4.62 A - 90 W

19.5 V @ 6.15 A - 120 W

19.5 V @ 7.69 A - 150 W

DC plug of external HP power supply

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

56 Chapter 12 Specifications

Operating environment

Factor Metric U.S.

Temperature

Operating 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Operating environment 57

13 Electrostatic Discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for

example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic

components. To prevent damage to the computer, damage to a drive, or loss of information, observe

these precautions:

●

If removal or installation instructions direct you to unplug the computer, first be sure that it is

properly grounded.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

●

Before handling components, discharge static electricity by touching an unpainted metal surface.

●

If you remove a component, place it in an electrostatic-safe container.

58 Chapter 13 Electrostatic Discharge

Index

AC adapter light, identifying 5

AC adapter, testing 35

accessory battery connector,

identifying 5

action keys 11

identifying 5

airplane mode key 5, 12

antivirus software, using 43

audio-in (microphone),

identifying 5

audio-out (headphone),

identifying 5

audio-out (headphone)/audio-in

(microphone) jack, identifying 6

backing up software and

information 44

backups 51

battery

conserving power 33

discharging 33

disposing 34

factory-sealed 31

finding information 32

resolving low battery level 33

storing 33

user-replaceable 32

battery bay, identifying 6

battery information, finding 32

battery lock, identifying 6

battery power 31

battery release latch, identifying

battery temperature 33

bay, battery 6

Beats Audio 20

Beats Audio Control Panel 20

Beats Audio hot key 20

best practices 1

BIOS

determining version 46

downloading an update 47

starting the Setup Utility 46

updating 46

Bluetooth compartment,

identifying 6

Bluetooth device 14, 16

Bluetooth label 13

boot order

changing 55

bottom 13

buttons

left TouchPad 7

power 7

right TouchPad 8

caps lock light, identifying 6

caring for your computer 38

cleaning your computer 38

components 5

computer, traveling 33

connecting to a WLAN 15

connector, power 8

control zone

left 7

right 8

corporate WLAN connection 15

critical security updates,

installing 44

Disk Cleanup software 37

Disk Defragmenter software 37

DisplayPort

connecting 23

identifying 6

docking connector, identifying 6

electrostatic discharge 58

esc key, identifying 6

external AC power, using 34

external monitor port 21

external monitor port, identifying

fingerprint reader

identifying 6

using 42

fingerprints, registering 42

firewall software 43

fn key, identifying 6

getting to know your computer 4

hard drive light, identifying 7

HDMI port

connecting 21

identifying 7

HDMI, configuring audio 22

headphones, connecting 19

headsets, connecting 20

Hibernation

exiting 30

initiating 30

high-definition devices,

connecting 21, 23, 24

HP Apps Store, visiting 1

HP PC Hardware Diagnostics

(UEFI)

downloading 49

HP Recovery Manager

correcting boot problems 55

starting 54

HP Recovery media

creating 51

recovery 54

HP Recovery partition

recovery 54

removing 55

HP resources 2

HP Triple Bass Reflex Subwoofer,

identifying 7

initiating Sleep and Hibernation

input power 56

Index 59

installing

critical security updates 44

optional security cable lock 44

integrated numeric keypad,

identifying 7

internal display switch,

identifying 7

internal microphones, identifying

Internet security software, using

jacks

audio-in (microphone) 5

audio-out (headphone) 5

audio-out (headphone)/audio-in

(microphone) 6

network 8

RJ-45 (network) 8

keyboard and mouse, using 28

keys

action 5

airplane mode 5, 12

esc 6

fn 6

num lock 7

Windows 10

Windows applications 10

labels

Bluetooth 13

Microsoft Certificate of

Authenticity 13

regulatory 13

serial number 13

service 13

wireless certification 13

WLAN 13

latches

battery release 6

service door release 9

left control zone, identifying 7

left-edge swipe TouchPad and

touch screen gesture 27

lights

AC adapter 5

caps lock 6

hard drive 7

mute 7

power 8

RJ-45 (network) status 8

TouchPad 9

webcam 10

wireless 10

locating information

hardware 4

software 4

maintenance

Disk Cleanup 37

Disk Defragmenter 37

updating programs and

drivers 37

memory card reader, identifying

memory card, identifying 7

microphone, connecting 20

minimized image recovery 54

minimized image, creating 53

Miracast 24

mouse, external

setting preferences 25

mute light, identifying 7

network jack, identifying 8

num lock key, identifying 7

one-finger slide touch screen

gesture 28

operating environment 57

optical drive, identifying 7

original system recovery 53

passwords

Setup Utility (BIOS) 42

Windows 41

ports

DisplayPort 6

external monitor 6, 21

HDMI 7, 21, 23

Miracast 24

USB 2.0 9

USB 2.0 charging (powered)

USB 3.0 9

USB 3.0 (powered) charging

VGA 21

power

AC 34

battery 31

power button

identifying 7

power connector, identifying 8

power lights, identifying 8

power meter, using 31

power settings, using 31

product name and number,

computer 13

public WLAN connection 15

recover

options 52

recovery

discs 52, 54

HP Recovery Manager 53

media 54

starting 54

supported discs 52

system 53

USB flash drive 54

using HP Recovery media 52

recovery media

creating 51

creating using HP Recovery

Manager 52

recovery partition

removing 55

regulatory information

regulatory label 13

wireless certification labels 13

right control zone, identifying 8

right-edge swipe TouchPad and

touch screen gesture 27

RJ-45 (network) jack, identifying

RJ-45 (network) status lights,

identifying 8

security cable lock, installing 44

security cable slot, identifying 8

serial number 13

60 Index

serial number, computer 13

service door release latch 9

service door, identifying 8

service labels, locating 13

setting password protection on

wakeup 30

Setup Utility (BIOS) passwords

sharing media 18

shipping the computer 39

shutdown 35

SIM slot, identifying 9

Sleep

exiting 30

initiating 30

Sleep and Hibernation

initiating 29

slots

memory card reader 7

security cable 8

SIM 9

software

Disk Cleanup 37

Disk Defragmenter 37

software updates, installing 44

speakers

connecting 19

identifying 9

Starting right 1

storing a battery 33

supported discs, recovery 52

system recovery 53

system restore point

creating 52

system restore point, creating 51

tap TouchPad and touch screen

gesture 25

temperature 33

testing an AC adapter 35

top-edge swipe and bottom-edge

swipe TouchPad and touch

screen gesture 27

touch screen gesture, one-finger

slide 28

TouchPad

using 25

TouchPad and touch screen

gestures

left-edge swipe 27

right-edge swipe 27

tap 25

top-edge swipe and bottom-

edge swipe 27

two-finger click 26

two-finger pinch/zoom 26

two-finger scroll 25

TouchPad light, identifying 9

TouchPad zone, identifying 9

TouchPad, buttons 7, 8

traveling with the computer 13,

33, 39

turning off the computer 35

two-finger click TouchPad and

touch screen gesture 26

two-finger pinch/zoom TouchPad

and touch screen gesture 26

two-finger scroll TouchPad and

touch screen gesture 25

unresponsive system 35

updating programs and drivers

USB 2.0 charging (powered) port,

identifying 9

USB 2.0 port, identifying 9

USB 3.0 charging (powered) port,

identifying 9

USB 3.0 port, identifying 9

using a keyboard and mouse 28

using external AC power 34

using passwords 41

using the TouchPad 25

vents, identifying 9

VGA port, connecting 21

video 20

webcam

identifying 10

using 19

webcam light, identifying 10

Windows

system restore point 51, 52

Windows applications key,

identifying 10

Windows key, identifying 10

Windows passwords 41

Windows tools

using 52

Wireless Assistant software 14

wireless button 14

wireless certification label 13

wireless controls

button 14

operating system 14

Wireless Assistant software

wireless light 10, 14

wireless network (WLAN)

connecting 15

corporate WLAN connection

functional range 16

public WLAN connection 15

wireless network, securing 44

WLAN antennas, identifying 10

WLAN device 13

WLAN label 13

WWAN antennas, identifying 10

WWAN device 16

Index 61

HP Stream 13 Handleiding

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