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Table of contents
1 Get started .................................................................................................................................................... 1
Printer parts ........................................................................................................................................................... 2
Get to know the ink tank system ........................................................................................................................... 4
Control panel features ........................................................................................................................................... 5
Change the default paper settings detected by printer ........................................................................................ 8
Paper basics ........................................................................................................................................................... 9
Open the HP printer software (Windows) ............................................................................................................ 11
Use the HP Smart app to print, scan, and troubleshoot ..................................................................................... 12
Load media .......................................................................................................................................................... 18
Print using the HP Smart app .............................................................................................................................. 25
Print using the maximum dpi .............................................................................................................................. 26
Print using a Mac desktop or laptop .................................................................................................................... 27
Print with mobile devices .................................................................................................................................... 28
Tips for print success ........................................................................................................................................... 29
View print job status and manage print jobs (Windows) .................................................................................... 31
Customize your printer (Windows) ...................................................................................................................... 32
3 Use Web Services ......................................................................................................................................... 33
What are Web Services? ....................................................................................................................................... 34
Set up Web Services ............................................................................................................................................. 35
Print with HP ePrint ............................................................................................................................................. 36
Use the HP Connected website ............................................................................................................................ 37
Remove Web Services .......................................................................................................................................... 38
ENWWiii
4 Copy and scan .............................................................................................................................................. 39
Load original ........................................................................................................................................................ 41
Scan using the HP Smart app .............................................................................................................................. 43
Scan using the HP printer software ..................................................................................................................... 46
Scan from the printer control panel .................................................................................................................... 48
Scan using Webscan ............................................................................................................................................ 49
Tips for successful scanning and copying ........................................................................................................... 50
Send a fax ............................................................................................................................................................ 52
Receive a fax ........................................................................................................................................................ 57
Set up phone book contacts ................................................................................................................................ 62
Fax and digital phone services ............................................................................................................................ 69
Fax on Voice over Internet Protocol .................................................................................................................... 70
View or print reports ............................................................................................................................................ 71
Order ink supplies .............................................................................................................................................. 100
Print with black ink only .................................................................................................................................... 101
Tips for working with ink and printhead ........................................................................................................... 107
Before you begin ................................................................................................................................................ 110
To place the printer in setup mode ................................................................................................................... 111
Connect your printer to a wireless network with a router ................................................................................ 112
Connect wirelessly to the printer without a router (Wi-Fi Direct) ..................................................................... 113
Connect your printer by using the HP Smart app .............................................................................................. 116
Connect your printer to your computer with a USB cable (non-network connection) ..................................... 118
Change from a USB connection to a wireless network ..................................................................................... 119
ivENWW
Use advanced printer management tools (for networked printers) ................................................................ 120
Tips for setting up and using a networked printer ........................................................................................... 122
8 Solve a problem ......................................................................................................................................... 123
Get help with HP online troubleshooting .......................................................................................................... 124
Get more help .................................................................................................................................................... 125
Get help from the printer control panel ............................................................................................................ 126
Get help from the HP Smart app ....................................................................................................................... 127
Jams and paper-feed issues .............................................................................................................................. 128
Cartridge problem ............................................................................................................................................. 135
Solve problems using Web Services .................................................................................................................. 160
Restore original factory defaults and settings ................................................................................................. 161
Maintain the printer ........................................................................................................................................... 162
HP support ......................................................................................................................................................... 165
Appendix A Technical information ................................................................................................................. 167
Environmental product stewardship program .................................................................................................. 177
Index ........................................................................................................................................................... 185
ENWWv
viENWW
1Get started
●
Printer parts
●
Get to know the ink tank system
●
Control panel features
●
Change the default paper settings detected by printer
●
Paper basics
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot
●
Sleep mode
●
Quiet Mode
●
Auto-O
ENWW1
Printer parts
1Paper-width guide
2Input tray
3Input tray shield
4Scanner lid
5Scanner glass
6Document feeder
7Printhead access door
8Front door
9Ink tank
10Ink tank cap
11Output tray
12Output tray extender (also referred to as the tray extender)
13Control panel
2Chapter 1 Get startedENWW
14Printheads
15Printhead latch
16USB port
17Power connection
18
Fax port (Line)
19
Fax port (Ext)
ENWWPrinter parts3
Get to know the ink tank system
TermDenition
PrintheadsThe printheads are the components in the print mechanism that apply ink to the paper. There are two
printheads: a black ink printhead and a color ink printhead.
CAUTION:After you have set up the printer, do not open the printhead latch unless instructed to do so.
Printhead latchThe printhead latch on the carriage secures the printheads in the carriage. Make sure the printhead latch is
properly closed to avoid problems such as carriage jams.
CAUTION:After you have set up the printer, do not open the printhead latch unless instructed to do so.
Ink tanksThere are four ink tanks. Each ink tank corresponds to an individual color: cyan, magenta, yellow and,
black.
Ink tank capsInk tank caps are plugs that seal each ink tank.
AlignmentAlignment is a process of aligning the printheads to improve print quality.
4Chapter 1 Get startedENWW
Control panel features
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
LabelName and Description
1Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.
2Control panel display: Touch the screen to select menu options, or scroll through the menu items.
3Wireless light: Indicates the status of the printer wireless connection.
●Solid blue light indicates that wireless connection has been established and you can print.
●Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
●Fast blinking light indicates wireless error. Refer to the message on the printer display.
●If the wireless light is o, wireless is turned o.
4Power button: Turns the printer on or o.
5Help button: Opens the Help menu for the current operation.
From the Home screen, opens the Help menu where you can view How To videos, information on printer features, or tips on using
printer.
6Back button: Returns to the previous screen.
ENWWControl panel features5
Control panel display icons
IconPurpose
Copy : Opens the Copy menu where you can select a copy type or change the copy settings.
Scan : Opens the Scan menu where you can select a destination for your scan.
Fax : Displays a screen where you can send a fax, or change fax settings.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance
functions.
HP ePrint icon: Opens the Web Services Summary menu, where you can check HP ePrint status details, change
HP ePrint settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and
display the Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless
settings. You can also print a wireless test report, helping diagnose network connection issues.
Ink icon: Shows estimated ink levels. Displays a warning symbol if an ink tank is low on ink.
NOTE:Ink level alerts and indicators provide estimates for planning purposes only. Rell an ink tank that is low
on ink to avoid any printing delay or print quality issue.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
TIP:If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see Use advanced printer management tools (for networked
printers) on page 120.
6Chapter 1 Get startedENWW
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1.From the control panel display, on the Home screen, touch the icon of the function that you want to
change settings for.
2.After selecting a function, touch (Settings), scroll through the available settings, and then touch the
setting you want to change.
3.Follow the prompts on the control panel display to change the settings.
TIP:Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1.From the Home screen on the printer control panel display, swipe left and touch ( Setup ).
2.Swipe up and down the screen to see the available options.
3.Touch the option that you want to change settings for.
TIP:Touch (Home) to return to the Home screen.
ENWWControl panel features7
Change the default paper settings detected by printer
The printer can automatically detect whether the input tray is loaded with paper and also detect whether the
loaded paper width is large, small, or medium. You can change the default large, medium, or small paper size
detected by the printer.
NOTE:When prompted during paper loading, change the paper settings on the printer control panel to
match the paper you are using.
To change the default paper settings from the embedded web server
1.Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 120.
2.Click the Settings tab.
3.From the left menu, click Preferences, click Tray and Paper Management, and then make the necessary
changes.
4.Click Apply.
8Chapter 1 Get startedENWW
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
●HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. It is available in several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x 15
cm), 5 x 7 inches (13 x 18 cm), and in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.
●HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
●HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches, and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
●HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP
ENWWPaper basics9
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
●HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
●HP Brochure Paper 180g Matte or HP Professional Paper 180 Matte
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
●HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-
sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
●HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
●HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
●HP Oice Recycled Paper
HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
10Chapter 1 Get startedENWW
Open the HP printer software (Windows)
You can use the HP printer software to congure the printer settings, check estimated ink levels, order
printing supplies, maintain the printer, resolve printing issues, and more. More information about the
available printer software options is provided throughout this guide.
After installing the HP printer software, depending on your operating system, do one of the following:
NOTE:If you are using the HP Smart app instead of the printer software, see Use the HP Smart app to print,
scan, and troubleshoot on page 12.
●Windows 10: From the computer desktop, click Start, select HP from the app list, and then select the
icon with the printer name.
●Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
●Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the icon with the printer name.
ENWWOpen the HP printer software (Windows)11
Use the HP Smart app to print, scan, and troubleshoot
HP Smart helps you to set up, scan, print, share, and manage your HP printer. You can share documents and
images through email, text messages, and popular cloud and social media services (such as iCloud, Google
Drive, Dropbox, and Facebook). You can also set up new HP printers, as well as monitor and order supplies.
NOTE:The HP Smart app is supported on iOS, Android, Windows 10, OS X 10.11, and macOS 10.12 and later
devices. The app might not be available in all languages. Some features might not be available with all printer
models.
Get more information about the HP Smart app
For basic instructions on how to print, scan, and troubleshoot using HP Smart, see Print using the HP Smart
app on page 25, Scan using the HP Smart app on page 43, and Get help from the HP Smart app
on page 127. For more information, you can also visit:
●iOS/Android: www.hp.com/go/hpsmart-help
●Windows: www.hp.com/go/hpsmartwin-help
●Mac: www.hp.com/go/hpsmartmac-help
To install the HP Smart app and connect to your printer
1.To get the HP Smart app, visit 123.hp.com to download and install the app.
Users of iOS, Android, and Windows 10 devices can also get the app from the device's app store.
2.After installation, open the app.
●iOS/Android: From the device desktop or app menu, tap HP Smart.
●Windows 10: From the computer desktop, click Start, and then select HP Smart from the app list.
●Mac: From the Launchpad, select the HP Smart app.
3.Connect to your printer. For information, see Connect your printer by using the HP Smart app
on page 116.
12Chapter 1 Get startedENWW
Sleep mode
●Power usage is reduced while in Sleep mode.
●After initial setup of printer, the printer will enter Sleep mode after 5 minutes of inactivity.
●The Power button light is dimmed and the printer control panel display is o in Sleep mode.
●Pressing any button on the control panel, or sending a print or scan job can wake up the printer from
sleep mode.
To change the Sleep mode settings from the Embedded Web Server (EWS)
1.Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 120.
2.Click the Settings tab.
3.In the Power Management section, click Energy Save Mode, and select the desired option.
4.Click Apply.
To change the Sleep mode settings from the printer control panel
1.From the Home screen on the printer control panel display, swipe left and touch ( Setup ).
NOTE:
If you do not see the Home screen, touch (Home).
2.Touch Power Management, touch Sleep Mode, and then touch the desired option.
ENWWSleep mode13
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. Quiet Mode only works
for printing with Normal print quality on plain paper. To reduce printing noise, turn on Quiet Mode. To print at
normal speed, turn Quiet Mode o. Quiet Mode is o by default.
NOTE:In Quiet Mode, if you print on plain paper with the Draft or Best print quality, or if you print photos or
envelopes, the printer works in the same way as when Quiet Mode is o.
To turn Quiet Mode on or o from the printer control panel
1.From the Home screen, touch ( Setup ).
2.Touch Quiet Mode.
3.Touch the toggle button to turn it on or o.
To turn Quiet Mode on or o from the printer software (Windows)
1.Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 11.
2.Click the Quiet Mode tab.
NOTE:The Quiet mode tab is available only if the printer is connected from the HP printer software.
3.Click On or O.
4.Click Save Setting.
To turn on Quiet Mode while the printer is printing
▲On the printer control panel display, from the printing screen, touch (Quiet Mode) to turn on Quiet
Mode.
NOTE:Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To create a schedule for Quiet Mode from the printer control panel
1.From the Home screen, touch ( Setup ).
2.Touch Quiet Mode.
3.Touch O next to Quiet Mode to turn it on, and then touch OK to conrm.
4.Touch O next to Schedule, and then change start time and end time of the schedule.
To create a schedule for Quiet Mode from the Embedded Web Server (EWS)
1.Open the EWS. For more information, see Open the embedded web server on page 120.
2.Click the Settings tab.
3.From the left menu, click Preferences, and then click Quiet Mode.
14Chapter 1 Get startedENWW
4.Under Schedule Quiet Mode, specify the time to turn on Quiet Mode.
5.Click Apply.
ENWWQuiet Mode15
Auto-O
This feature turns the printer o after 2 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
●Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
●Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
TIP:To conserve battery power, you can enable Auto-O, even when the printer is connected or
wireless is turned on.
16Chapter 1 Get startedENWW
2Print
●
Load media
●
Print documents
●
Print photos
●
Print envelopes
●
Print using the HP Smart app
●
Print using the maximum dpi
●
Print using a Mac desktop or laptop
●
Print with mobile devices
●
Tips for print success
●
View print job status and manage print jobs (Windows)
●
Customize your printer (Windows)
ENWW17
Load media
NOTE:When prompted, change the paper settings on the printer control panel to match the paper you are
using.
To load paper
1.Raise the input tray.
2.Slide the paper-width guide to the left.
3.Insert a stack of paper into the input tray with the short edge down and the print-side up, and slide the
stack of paper down until it stops.
If you are loading small-size paper (like photo paper), make sure the paper stack is aligned with the far-
right side of the tray.
18Chapter 2 PrintENWW
4.Slide the paper-width guide to the right until it stops at the edge of the paper.
5.Pull out the output tray and the tray extender.
To load envelopes
1.Raise the input tray.
ENWWLoad media19
2.Slide the paper-width guide to the left.
3.Insert one or more envelopes into the far-right side of the input tray and slide the stack of envelopes
down until it stops.
The side to be printed on should face up.
a.For envelope with ap on the long edge, insert the envelope vertically with the ap on the left side
and facing down.
b.For envelope with the ap on the short edge, insert the envelope vertically with the ap on the top
and facing down.
20Chapter 2 PrintENWW
4.Slide the paper-width guide to the right against the stack of envelopes until it stops.
5.Pull out the output tray and the tray extender.
ENWWLoad media21
Print documents
Before printing documents, make sure you have paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 18.
To print a document (Windows)
1.From the File menu in your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.
NOTE:If you change the paper size, be sure to load the correct paper in the input tray.
5.Click OK to close the Properties dialog box.
6.Click Print or OK to begin printing.
To print on both sides of the page (Windows)
1.From the File menu in your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.On the Printing Shortcuts or Printing Shortcut tab, select the Two-sided (Duplex) Printing shortcut,
and then select an option from the Print On Both Sides Manually drop-down list.
To change other print settings, click the other tabs.
To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.
NOTE:If you change the paper size, be sure to load the correct paper in the input tray.
5.Click OK to close the Properties dialog box.
6.Click Print or OK to begin printing.
22Chapter 2 PrintENWW
Print photos
Before printing photos, make sure you have photo paper loaded in the input tray and the output tray is open.
For more information about loading paper, see Load media on page 18.
To print a photo on photo paper (Windows)
1.From the File menu in your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.
NOTE:If you change the paper size, be sure to load the correct paper in the input tray.
5.Click OK to close the Properties dialog box.
6.Click Print or OK to begin printing.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
ENWWPrint photos23
Print envelopes
Before printing envelopes, make sure you have envelopes loaded in the input tray and the output tray is open.
You can load one or more envelopes into the input tray. Do not use shiny or embossed envelopes or envelopes
that have clasps or windows. For more information about loading envelopes, see Load media on page 18.
NOTE:For details on how to format text for printing on envelopes, refer to the documentation of the
application that you are using.
To print an envelope (Windows)
1.From the File menu in your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.Select the appropriate options on the Printing Shortcuts or Printing Shortcut tab.
To change other print settings, click the other tabs.
To learn more about the options in the printer driver, hover your mouse over each option to view the
tooltips.
NOTE:If you change the paper size, be sure to load the correct paper in the input tray.
5.Click OK to close the Properties dialog box.
6.Click Print or OK to begin printing.
24Chapter 2 PrintENWW
Print using the HP Smart app
This section provides basic instructions for using the HP Smart app to print from your iOS, Android, Windows,
and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and
troubleshoot on page 12.
To begin using the HP Smart app to print
1.Load paper in the input tray. For more information, see Load media on page 18.
2.Open the HP Smart app on your device.
3.On the Home screen of HP Smart, make sure your printer is selected.
TIP:If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or
right and selecting it.
To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent
printer or add a new printer.
To print from Android or iOS device
1.On the Home screen of HP Smart, tap a printing option (for example, Print Photos or Print Facebook
Photos, etc.). You can print photos and documents from your device, cloud storage, or social media
sites.
2.Select the photo or document you want to print.
3.Tap Print.
To print from a Windows 10 device
1.On the Home screen of HP Smart, click or tap Print at the bottom of the screen.
2.Select Print Photo, locate a photo you want to print, and then click or tap Select Photos to Print.
Select Print Document, locate a PDF document you want to print, and then click or tap Print.
3.Select the appropriate options. To view more settings, click or tap More settings.
For more information about printing settings, see Tips for print success on page 29.
4.Click or tap Print to begin printing.
To print from a Mac device
1.On the Home screen of HP Smart, click Print tile, and then click Print Document or Print Photo.
2.Locate the document or photo in the Documents folder or Pictures library, or browse to another folder
where the le is saved.
3.Select the document or photo you want, and then click Print.
4.Select a dierent printer or make any changes to the print settings, such as paper size or output quality.
5.Click Print.
ENWWPrint using the HP Smart app25
Print using the maximum dpi
Use maximum dots per inch (dpi) to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
For supported print resolutions, visit the printer support website at www.support.hp.com.
To print in maximum dpi mode (Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
Windows 10, Windows 8.1, and Windows 8
●Click the Paper/Quality tab. From the Paper Size drop-down list, select the appropriate paper size.
From the Paper Type drop-down list, select the appropriate paper type.
●Click the Advanced tab, and then select Print in Max DPI.
Windows 7
●Click the Paper/Quality tab. From the Media drop-down list, select the appropriate paper type.
●Click the Advanced button. Select the appropriate paper size from the Paper Size drop-down list.
In the Printer Features area, select Yes from the Print in Max DPI drop-down list. Then click OK to
close the Advanced Options dialog.
For more printing tips, see Printer settings tips on page 29.
5.Conrm the orientation on the Layout tab, and then click OK to print.
26Chapter 2 PrintENWW
Print using a Mac desktop or laptop
Instructions for HP AirPrint-compatible printers and Mac computers with OS X 10.11 and macOS 10.12 and
later.
Printer connected to network
If your printer is already set up and connected to your wireless network, you can enable printing from a Mac
desktop or laptop using the System Preferences menu.
1.Open System Preferences and select Printers and Scanners.
2.Click Add + to set up the printer on your Mac. Choose your printer from the displayed list of network
printers, then click Add. This will install the available print, scan, or fax drivers for your printer.
These instructions let you print from your Mac. Continue to use the HP Smart app to monitor ink levels and
printer alerts.
Printer not connected to network
▲If you have not set up or connected your printer to your network, go to 123.hp.com to install the
necessary software.
ENWWPrint using a Mac desktop or laptop27
Print with mobile devices
Print from mobile devices
You can print documents and photos directly from your mobile devices, including iOS, Android, Windows
Mobile, Chromebook and Amazon Kindle.
NOTE:You can also use the HP Smart app to print from mobile devices. For more information, see Print
using the HP Smart app on page 25.
To print from mobile devices
1.Make sure your printer and device are turned on and connected to the same wireless network.
TIP:If you want to print without connecting to a router, use Wi-Fi Direct to print from mobile device.
For more information, see Connect wirelessly to the printer without a router (Wi-Fi Direct) on page 113.
2.Enable printing on your mobile device:
●iOS: Use the Print option from the Share menu.
NOTE:Devices running iOS 4.2 or later have AirPrint® preinstalled.
●Android: Download the HP Print Service Plugin (supported by Android 4.4 devices and later) from
the Google Play Store and enable it on your device.
●Windows Mobile: Tap Print from the Device menu. No setup is required since the software is
preinstalled.
NOTE:If your printer is not listed, you might need to do a one-time setup of the printer using the
Add Printer wizard.
●Chromebook: Download and install the HP Print for Chrome app from the Chrome Web Store to
enable both Wi-Fi and USB printing.
●Amazon Kindle Fire HD9 and HDX: The rst time you select Print on your device, the HP Print
Service Plugin is automatically downloaded to enable mobile printing.
NOTE:For detailed information about enabling printing from your mobile devices, visit the HP Mobile
Printing website ( www.hp.com/go/mobileprinting ). If a local version of this website is not available in
your country/region or language, you might be directed to the HP Mobile Printing website in another
country/region or language.
3.Make sure the loaded paper matches the paper settings of the printer (see Load media on page 18 for
more information).
Accurately setting the paper size for the paper that is loaded enables your mobile device to know what
paper size it is printing.
NOTE:To change the default paper settings, see Change the default paper settings detected by printer
on page 8.
28Chapter 2 PrintENWW
Tips for print success
●
Paper loading tips
●
Printer settings tips
To print successfully, the HP printheads should be functioning properly, the ink tanks should be lled with
suicient ink, the paper should be loaded correctly, and the printer should have the appropriate settings. For
more information, see Tips for working with ink and printhead on page 107.
Print settings do not apply to copying or scanning.
Paper loading tips
●Load a stack of paper (not just one page). All of the paper in the stack should be in the same size and
type to avoid a paper jam.
●Load the paper with side to be printed on facing up.
●Ensure that paper loaded in the input tray lays at, and the edges are not bent or torn.
●Adjust the paper-width guide in the input tray to t snugly against all paper. Make sure the paper-width
guide does not bend the paper in the input tray.
For more information, see Load media on page 18.
Printer settings tips
Printer settings tips (Windows)
●To change default print settings, open the HP printer software, click Print, Scan & Fax , and then click
Set Preferences. For information how to open the printer software, see Open the HP printer software
(Windows) on page 11.
TIP:To learn more about the options in the printer driver, hover your mouse over each option to view
the tooltips.
●You can use printing shortcuts to save time setting desired printing preferences. A printing shortcut
stores the settings that are appropriate for a particular type of job, so that you can set all the options
with a single click. To use a shortcut, go to the Printing Shortcuts or Printing Shortcut tab, select the
desired shortcut, and then click OK.
To add a new printing shortcut, set the desired printing preferences on the Paper/Quality, Layout, or
Advanced tab, select the Printing Shortcuts or Printing Shortcut tab, click Save As and enter a name,
and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE:You cannot delete the default printing shortcuts.
●To understand paper and paper tray settings:
–Paper Size: Select the paper size you loaded in the input tray.
–Paper Source: Select the paper tray you loaded the paper into.
–Paper Type or Media: Select the paper type you are using.
ENWWTips for print success29
●To understand color or black and white settings:
–Color: Uses black and color ink for full color prints.
–Black & White or Black Ink Only: Uses the black ink only for normal or lower quality black and
white prints.
–High Quality Grayscale: Uses black and color ink to produce a wider range of black and grey tones
for high quality black and white prints.
●To understand print quality settings:
The print quality is measured in print resolution dots per inch (dpi). Higher dpi produces clearer and
more detailed prints, but slows print speed and might use more ink.
–Draft: Lowest dpi typically used when ink levels are low or when high quality prints are not needed.
–Normal: Suitable for most print jobs.
–Best: Better dpi than Normal.
–Print in Max DPI: Highest dpi setting available for print quality.
–HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
●To understand page and layout settings:
–Orientation: Select Portrait for vertical prints or Landscape for horizontal prints.
–Print on Both Sides Manually: Manually ip the pages after one side of the paper prints out so that
you can print on both sides of the paper.
○Flip on Long Edge: Select it if you want to ip pages by the long edge of the paper when
printing on both sides of the paper.
○Flip on Short Edge: Select it if you want to ip pages by the short edge of the paper when
printing on both sides of the paper.
–Booklet Layout or Booklet: Allows you to print a multiple-page document as a booklet. It places
two pages on each side of a sheet that can then be folded into a booklet in half size of the paper.
○Left binding or Booklet-LeftBinding: The binding side after folded into a booklet appears at
the left side. Select this option if your reading habit is from left to right.
○Right binding or Booklet-RightBinding: The binding side after folded into a booklet appears
at the right side. Select this option if your reading habit is from right to left.
–Borderless or Page Borders: Allows you to add or remove borders to the pages if you print the
document with two or more pages per sheet.
–Pages per Sheet Layout: Helps you specify the order of the pages if you print the document with
more than two pages per sheet.
–Pages to Print: Allows you to print the odd pages only, print the even pages only, or print all pages.
–Reverse page order or Page Order: Allows you to print pages from front to back or in reverse
order.
30Chapter 2 PrintENWW
View print job status and manage print jobs (Windows)
To view, pause, or cancel your print jobs, open the HP printer software (available from the Start menu), click
Print, Scan & Fax , and then click See What’s Printing.
ENWWView print job status and manage print jobs (Windows)31
Customize your printer (Windows)
To change the printer name, security settings, or other properties, open the HP printer software (available
from the Start menu), click Print, Scan & Fax , and then click Customize Your Printer.
32Chapter 2 PrintENWW
3Use Web Services
●
What are Web Services?
●
Set up Web Services
●
Print with HP ePrint
●
Use the HP Connected website
●
Remove Web Services
ENWW33
What are Web Services?
HP ePrint
●HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint.
Once you have signed up for an account on HP Connected ( www.hpconnected.com ; might not be
available in all countries/regions), you can sign in to customize your printer’s HP ePrint email address,
control who can use the email address to print, and get help for HP ePrint.
34Chapter 3 Use Web ServicesENWW
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using a wireless
connection.
To set up Web Services using the printer control panel
1.On the printer control panel display, from the Home screen, touch ( Setup ).
2.Touch Web Services .
3.Touch Yes to accept the Web Services terms of setup.
4.Touch OK when you see Web Services have been set up successfully.
When the printer is connected to the server, the printer prints an information page, and shows Web
Services Summary on the screen.
To set up Web Services using the embedded web server
1.Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 120.
2.Click the Web Services tab.
3.In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
NOTE:If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
4.When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
ENWWSet up Web Services35
Print with HP ePrint
HP ePrint allows you to print to your HP ePrint-enabled printer anytime, from any location.
Before you can use HP ePrint, make sure the printer is connected to an active network providing Internet
access.
To nd the HP ePrint email address
1.On the printer control panel display, from the Home screen, touch ( Setup ).
2.Touch Web Services.
3.Touch Display Email Address.
NOTE:Touch Print Info to print an information page that contains the printer code and instructions on
how to customize the email address.
To print a document using HP ePrint
1.Make sure you have set up Web Services.
For more information, see Set up Web Services on page 35.
2.Email your document to the printer.
a.On your computer or mobile device, open your email application.
NOTE:For information about using the email application on your computer or mobile device, see
the documentation provided with the application.
b.Create a new email and attach the document to print.
c.Send the email to the printer email address.
The printer prints the attached document.
NOTE:The email will be printed once it is received. As with any email, there is no guarantee when or
whether it will be received. You can check the print status on HP Connected ( www.hpconnected.com ;).
This site might not be available in all countries/regions.
NOTE:Documents printed with HP ePrint may appear dierent from the original. Style, formatting,
and text ow may dier from the original document. For documents that need to be printed with a
higher quality (such as legal documents), we recommend that you print from the software application
on your computer, where you will have more control over what your printout looks like.
To turn o HP ePrint
1.On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch
(Web Services Settings).
2.Touch the toggle button next to HP ePrint to turn it o.
NOTE:To remove all Web Services, see Remove Web Services on page 38.
Click here to go online for more information.
36Chapter 3 Use Web ServicesENWW
Use the HP Connected website
Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, and other free
services.
Go to the HP Connected website (might not be available in all countries/regions) for more information and
specic terms and conditions: www.hpconnected.com .
ENWWUse the HP Connected website37
Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1.On the printer control panel display, from the Home screen, touch (HP ePrint), and then touch
(Web Services Settings).
2.Touch Remove Web Services.
To remove Web Services using the embedded web server
1.Open the embedded web server (EWS). For more information, see Open the embedded web server
on page 120.
2.Click the Web Services tab.
3.From the left menu, click Web Services Settings, click Remove Web Services, and then follow the on-
screen instructions.
38Chapter 3 Use Web ServicesENWW
4Copy and scan
●
Copy documents
●
Load original
●
Scan using the HP Smart app
●
Scan using the HP printer software
●
Scan from the printer control panel
●
Scan using Webscan
●
Tips for successful scanning and copying
ENWW39
Copy documents
NOTE:All documents are copied in normal quality print mode. You cannot change the print mode quality
when copying.
You can also use the HP Smart app to copy from your mobile device. For information about this app, see Use
the HP Smart app to print, scan, and troubleshoot on page 12.
To copy documents
1.Load paper in the input tray.
For information about how to load paper, see Load media on page 18.
2.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
3.On the printer control panel display, from the Home screen, touch Copy .
4.Specify the desired number of copies. Do either of the following to specify the number:
●Select a number in the spinner. You can swipe left or right in the spinner to increase or decrease
the number.
●Touch the keypad button on the right side of the spinner to enter a specic number.
5.Touch (Settings) to specify paper size, paper type, quality, or other settings.
6.Touch (Back) to return to the Copy menu.
7.Touch Start Black or Start Color to start the copy job.
40Chapter 4 Copy and scanENWW
Load original
To load an original on the scanner glass
1.Lift the scanner lid.
2.Load the original print-side down near the icon at the corner of the scanner glass.
3.Close the scanner lid.
ENWWLoad original41
To load an original in the document feeder
1.Slide paper-width guides outwards.
2.Load original print-side up in the document feeder.
3.Slide paper-width guides inward until they stop at the edge of paper.
42Chapter 4 Copy and scanENWW
Scan using the HP Smart app
This section provides basic instructions for using the HP Smart app to scan from your iOS, Android, Windows,
and Mac devices. For more information about the app, see Use the HP Smart app to print, scan, and
troubleshoot on page 12.
You can use the HP Smart app to scan documents or photos from the printer's scanner, and you can also scan
using your device camera. HP Smart includes editing tools that allow you to adjust the scanned image before
saving or sharing. You can print, save your scans locally or in cloud storage, and share them via email, SMS,
Facebook, Instagram, etc. To scan with HP Smart, follow the instructions provided in the appropriate section
below, depending on the type of device you are using.
●
Scan from an iOS or Android device
●
Scan from the printer to your Mac device
●
Scan from a Windows 10 device
Scan from an iOS or Android device
1.Open the HP Smart app on your device.
2.On the Home screen of HP Smart, make sure your printer is selected.
TIP:If a printer is already set up, you can select it from the Home screen of HP Smart by swiping left or
right and selecting it.
To use a dierent printer, click or tap (Plus icon) on the Home screen, and then select a dierent
printer or add a new printer.
3.Tap the scanning option you want to use.
●If you are using the device camera, make sure you are in a well-lit area, and the photo or document
does not blend in with the surface it rests on.
●If you are using the printer scanner, tap the Settings icon to select the input source and change the
scan settings, and then tap the Scan icon.
●If you select the option for les and photos, follow onscreen instructions to select the desired le,
make the desired changes, and save the changes.
4.When you have nished adjusting the scanned document or photo, save, share, or print it.
Scan from the printer to your Mac device
1.Load the original print-side down near the icon at the corner of the scanner glass on the printer.
2.Open the HP Smart app on your device.
3.On the Home screen of HP Smart app, make sure your printer is selected.
4.Click the Scan tile.
5.From the Scan window, make the desired changes, and then click Scan.
6.In the scan preview, click Edit to make the desired changes, and then apply the changes.
7.Click Add Pages to add pages to your scan job, if necessary, and then print, save, or share the scan.
ENWWScan using the HP Smart app43
Scan from a Windows 10 device
To scan a document or photo using the printer scanner
1.Load the original print-side down near the icon at the corner of the scanner glass on the printer.
2.Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot
on page 12.
3.Select Scan, and then select Scanner.
4.Click or tap the Settings icon to modify the basic settings.
Select Glass from the Source drop-down list.
5.Click or tap the Preview icon to preview and adjust the image if necessary.
6.Click or tap the Scan icon.
7.Make other adjustments if necessary:
●Click or tap Add Pages to add more documents or photos.
●Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
8.Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
To scan a document or photo using the device camera
If your device has a camera, you can use the HP Smart app to scan a printed document or photo with the
device camera. You can then use HP Smart to edit, save, print or share the image.
1.Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot
on page 12.
2.Select Scan, and then select Camera.
3.Put a document or photo in front of the camera, and then click or tap the round button at the bottom of
the screen to take an image.
4.Adjust boundaries if needed. Click or tap the Apply icon.
5.Make other adjustments if necessary:
●Click or tap Add Pages to add more documents or photos.
●Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6.Select the le type you want, and then click or tap the Save icon to save it or click or tap the Share icon
to share it with others.
44Chapter 4 Copy and scanENWW
To edit a previously scanned document or photo
HP Smart provides editing tools, such as crop and rotate, which you can use to adjust a previously scanned
document or photo on your device.
1.Open HP Smart. For more information, see Use the HP Smart app to print, scan, and troubleshoot
on page 12.
2.Select Scan, and then select Import.
3.Select the document or photo that you want to adjust, and then click or tap Open.
4.Adjust boundaries if needed. Click or tap the Apply icon.
5.Make other adjustments if necessary:
●Click or tap Add Pages to add more documents or photos.
●Click or tap Edit to rotate or crop the document or image, or adjust its contrast, brightness,
saturation, or angle.
6.Select the le type you want, and then click or tap Save or Share to save the le or share it with others.
ENWWScan using the HP Smart app45
Scan using the HP printer software
●
Scan from a computer
●
Change scan settings (Windows)
●
Create a new scan shortcut (Windows)
Scan from a computer
Before scanning from a computer, make sure you have already installed the HP recommended printer
software. The printer and computer must be connected and turned on.
To scan a document or photo to a le (Windows)
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.In the HP printer software (available from the Start menu), click Scan , and then click Scan a Document
or Photo .
3.Select the type of scan you want and then click Scan .
●Choose Save as PDF to save the document (or photo) as a PDF le.
●Choose Save as JPEG to save the photo (or document) as an image le.
NOTE:Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 47.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan a document or photo to email (Windows)
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document
or Photo .
3.Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.
NOTE:Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 47.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
46Chapter 4 Copy and scanENWW
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document
or Photo .
3.Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
4.Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either click OK to accept or click Cancel to cancel any changes on this
pane to return to the detailed settings pane.
5.When you have nished changing settings, do one of the following:
●Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
nished.
●Click the save icon to the right of the shortcut, and then click Scan .
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.In the HP printer software, available from the Start menu, click Scan , and then click Scan a Document
or Photo .
3.Click Create New Scan Shortcut .
4.Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.
5.Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE:Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 47.
ENWWScan using the HP printer software47
Scan from the printer control panel
To scan an original from the printer control panel
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.Touch Scan .
3.Touch a computer that you want to scan to.
4.Choose the type of scan you want.
5.Touch OK.
48Chapter 4 Copy and scanENWW
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE:By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1.Open the embedded web server. For more information, see Open the embedded web server
on page 120.
2.Click the Settings tab.
3.In the Security section, click Administrator Settings.
4.Select Webscan to enable Webscan.
5.Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
For more information, see Load original on page 41.
2.Open the embedded web server. For more information, see Open the embedded web server
on page 120.
3.Click the Scan tab.
4.Click Webscan in the left pane, change any settings, and then click Start Scan .
ENWWScan using Webscan49
Tips for successful scanning and copying
Use the following tips to copy and scan successfully:
●Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●Load the original print-side down near the icon at the corner of the scanner glass.
●To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●You can also use the app to scan from your mobile device. For information about this app, see Use the
HP Smart app to print, scan, and troubleshoot on page 12.
●Make sure to select the correct source (document feeder or scanner glass) for scanning when using HP
software.
●When the document feeder is properly loaded with an original, the control panel display will indicate so.
50Chapter 4 Copy and scanENWW
5Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
From the printer control panel, you can also set a number of fax options, such as resolution and the contrast
between lightness and darkness on the faxes you send.
NOTE:Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
View or print reports
●
Additional fax setup
ENWW51
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax using printer memory
●
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE:Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE:If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.From the printer control panel display, touch Fax .
3.Touch Send Now.
4.Touch Enter Fax Number or touch ( Phone Book ).
5.Enter the fax number using the screen keypad that appears or select a phone book contact or previously
dialed or received number.
TIP:To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
6.Touch Black or Color .
TIP:If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
52Chapter 5 FaxENWW
To send a standard fax from the computer (Windows)
1.Open the document on your computer that you want to fax.
2.On the File menu in your software application, click Print.
3.From the Name list, select the printer that has “fax” in the name.
4.To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5.After you have changed any settings, click OK.
6.Click Print or OK.
7.Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
To send a fax from an extension phone
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3.From the printer control panel display, touch Fax .
4.Touch Send Fax .
5.When you are ready to send the fax, touch Black or Color .
You will hear fax tones during fax transmission. If you want to speak to the recipient after, remain on the
line until the transmission is complete. If you were nished talking to the recipient, you can hang up the
telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP:If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a
phone book contact to store the PIN for your calling card.
NOTE:Make sure the volume is turned on to hear a dial tone.
ENWWSend a fax53
To send a fax using monitor dialing from the printer control panel
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.From the printer control panel display, touch Fax .
3.Touch Send Now.
4.Touch Black or Color .
5.Touch Enter Fax Number or touch ( Phone Book ).
6.Enter the fax number using the screen keypad that appears or select a phone book contact or previously
dialed or received number.
TIP:To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
7.Follow any prompts that might occur.
TIP:If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch ( Phone Book ) to select the phone book
contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE:You can only send a black-and-white fax from memory.
To send a fax using printer memory
1.Ensure that Scan and Fax Method is turned on.
a.From the printer control panel display, touch Fax .
b.Touch Setup , and then touch Preferences .
c.Set Scan and Fax Method to on.
2.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
3.From the printer control panel display, touch Fax .
4.Touch Send Now.
5.Touch Enter Fax Number or touch ( Phone Book ).
54Chapter 5 FaxENWW
6.Enter the fax number using the screen keypad that appears or select a phone book contact or previously
dialed or received number.
TIP:To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
7.Touch Black .
The printer sends the fax when the receiving fax machine is available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1.Load the original print-side up into the document feeder, or load the original print side down near the
icon at the corner of the scanner glass.
2.From the printer control panel display, touch Fax .
3.Touch Send Now.
4.Touch ( Phone Book ).
5.Touch Group Contacts.
6.Touch the name of the group phone book contact.
7.Touch Send Fax .
TIP:If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
●The quality and transmission speed of faxes you send and receive are aected.
●The Speed is automatically set to Medium .
●You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1.From the printer control panel display, touch Fax .
2.Touch Setup .
ENWWSend a fax55
3.Touch Preferences .
4.Scroll to Error Correction Mode and touch to turn the feature on or o.
56Chapter 5 FaxENWW
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Auto Reduction feature, the
printer prints the fax on two pages.
NOTE:If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the port on the printer.
To receive a fax manually
1.Make sure the printer is turned on and you have paper loaded in the main tray.
2.Remove any originals from the document feeder tray.
3.Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4.If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5.When you hear fax tones from a sending fax machine, do the following:
a.From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.
b.After the printer begins to receive the fax, you can hang up the phone or remain on the line. You
will hear fax tones during fax transmission.
ENWWReceive a fax57
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Preferences .
4.Touch Backup Fax Reception.
5.Touch the required setting.
OnThe default setting. When Backup fax is On , the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE:When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE:If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error OnlyCauses the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
OFaxes are never stored in memory. For example, you might want to turn oBackup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed out are stored in memory.
NOTE:After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1.Make sure you have paper loaded in the main tray. For more information, see Load media on page 18.
2.From the printer control panel display, touch Fax .
3.Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4.Touch to select a fax, and then touch Print.
58Chapter 5 FaxENWW
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Preferences .
4.Touch Fax Forwarding.
5.Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE:If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6.At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done . Enter the required information for each of the following prompts: start date, start time,
end date, and end time.
7.Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On .
NOTE:You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on
a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in
the main tray.
To set automatic reduction from the printer control panel
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Preferences .
4.Touch Auto Reduction to turn on or o.
NOTE:Turning o automatic reduction also turns o 2-sided fax printing.
ENWWReceive a fax59
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE:This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE:If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Preferences .
4.Touch Junk Fax Blocking .
5.Touch + (Plus Sign).
6.Do one of the following.
●To select a fax number to block from the call history list, touch (Received Call History).
●Manually enter a fax number to block, and touch Add.
NOTE:Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Preferences .
4.Touch Junk Fax Blocking .
5.Select the number you want to remove, and then touch Remove.
To print a junk fax list
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Reports .
3.Touch Print Fax Reports .
60Chapter 5 FaxENWW
4.Touch Junk Fax Report.
5.Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE:Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
●The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
●Paper must be loaded in the input tray. For more information, see Load media on page 18.
To set up or modify HP Digital Fax (Windows)
1.Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 11.
2.In the printer software, under Print, Scan & Fax , click Fax , and then click Digital Fax Setup Wizard .
3.Follow the onscreen instructions.
To turn o HP Digital Fax
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Preferences and then touch HP Digital Fax.
4.Touch Turn O HP Digital Fax.
5.Touch Yes.
ENWWReceive a fax61
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP:In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP software included with the printer and the printer EWS.
For more information, see Use advanced printer management tools (for networked printers) on page 120.
●
Create and edit a phone book contact
●
Create and edit a group phone book contact
●
Delete phone book contacts
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1.From the printer control panel display, touch Fax .
2.Touch Phone Book.
3.Touch Contacts .
4.Touch (the Plus sign) to add a contact.
5.Touch Name and then type the name of the phone book contact, and then touch Done .
6.Touch Number and type the fax number for the phone book contact, and then touch OK.
NOTE:Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7.Touch Add.
To change phone book contacts
1.From the printer control panel display, touch Fax .
2.Touch Phone Book.
3.Touch Contacts.
4.Touch the phone book contact that you want to edit.
5.Touch Name and then edit the name of the Phone Book contact, and then touch Done .
6.Touch Number and edit the fax number for the phone book contact, and then touch OK.
NOTE:Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7.Touch Done .
62Chapter 5 FaxENWW
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1.From the printer control panel display, touch Fax .
2.Touch Phone Book.
3.Touch Group Contacts.
4.Touch (the Plus sign) to add a group.
5.Touch Name and then type the name of the group, and then touch Done .
6.Touch Number, select the phone book contacts you want to include in this group, and then touch Select.
7.Touch Create.
To change group phone book contacts
1.From the printer control panel display, touch Fax .
2.Touch Phone Book.
3.Touch Group Contacts.
4.Touch the group phone book contact that you want to edit.
5.Touch Name and then edit the name of the group phone book contact, and then touch Done .
6.Touch Number .
7.Deselect the phone book contacts you want to delete from this group, or touch (the Plus sign) to add
a contact to the group.
8.Touch Done .
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
1.From the printer control panel display, touch Fax .
2.Touch Phone Book.
3.Touch Contacts or Group Contacts.
4.Touch the name of the phone book contact or group contact you want to delete.
5.Touch Delete.
6.Touch Yes to conrm.
ENWWSet up phone book contacts63
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●
Manage fax settings
●
Congure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Manage fax settings
From the HP printer software, you can manage fax settings, such as junk fax blocking and answer options, as
well as view fax history.
To manage fax settings (Windows)
1.In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
2.In the Fax section, click Manage Fax Settings.
3.Click the desired options and then follow the onscreen instructions.
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP software provided with the printer. You can also set up the fax header
from the printer control panel, as described here.
NOTE:In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch Fax Header.
4.Enter your personal or company name, and then touch Done .
5.Enter your fax number, and then touch OK.
64Chapter 5 FaxENWW
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
●Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
To set the answer mode
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch the toggle button next to Auto Answer to turn it on or o.
You may also access this feature by touching (the Fax Status icon) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch Rings to Answer .
4.Touch the number of rings.
5.Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
ENWWChange fax settings65
TIP:You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings .
NOTE:The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1.Ensure that the printer is set to answer fax calls automatically.
For more information, see Set the answer mode (Auto answer) on page 65.
2.From the printer control panel display, touch Fax .
3.Touch Setup , and then select Preferences .
4.Touch Distinctive Ring .
5.A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch Yes to continue.
6.Select the ring pattern assigned by your telephone company for fax calls.
If you do not know your assigned ring pattern or it is not in the list, touch Ring Pattern Detection, and
then follow the onscreen instructions.
NOTE:If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Rings .
NOTE:If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE:The pulse-dialing option is not available in all countries/regions.
To set the dial type
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch Dial Type.
4.Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
66Chapter 5 FaxENWW
●Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On .
●No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O .
●Connection problem redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On .
To set the redial options
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch Auto Redial .
4.Touch Busy Redial , or No Answer Redial , or Connection Problem Redial .
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
●An Internet phone service
●A PBX (private branch exchange) system
●Fax on Voice over Internet Protocol (VoIP)
●An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed . The following table
provides the available fax speed settings.
Fax speed settingFax speed
Fastv.34 (33600 baud)
Mediumv.17 (14400 baud)
Slowv.29 (9600 baud)
To set the fax speed
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch Speed .
4.Touch to select an option.
ENWWChange fax settings67
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Preferences .
3.Touch Volume.
4.Touch to select Soft, Loud, or O .
You may also access this feature by touching (the Fax Status icon) on the Home screen.
68Chapter 5 FaxENWW
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
●PBX: A private branch exchange (PBX) phone system.
●ISDN: An integrated services digital network (ISDN) system.
●
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol on page 70.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE:HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
ENWWFax and digital phone services69
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
●Dial a special access code along with the fax number.
●Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE:You can only send and receive faxes by connecting a phone cord to the port on the printer. This
means that your connection to the Internet must be done either through a converter box (which supplies
regular analog phone jacks for fax connections) or your telephone company.
TIP:Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
70Chapter 5 FaxENWW
View or print reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE:If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Ink levels on page 96.
NOTE:Ink level alerts and indicators provide estimates for planning purposes only. Rell an ink tank that is
low on ink to avoid any printing delay or print quality issue.
NOTE:Ensure that the printheads are installed properly, and the ink tanks are lled. For more information,
see Manage ink and printhead on page 95.
This section contains the following topics:
●
Print fax conrmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent or when a fax is received. The default setting is
On (Fax Send). When turned o, a conrmation message appears briey on the control panel after each fax is
sent or received.
To enable fax conrmation
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Reports and touch Fax Conrmation .
4.Touch to select one of the following options.
O
Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send)Prints a fax conrmation report for every fax you send successfully.
ENWWView or print reports71
On (Fax Receive)Prints a fax conrmation report for every fax you receive successfully.
On (Fax Send and
Receive)
Prints a fax conrmation report for every fax you send and receive successfully.
To include an image of the fax on the report
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Reports and touch Fax Conrmation .
4.Touch On (Fax Send) or On (Fax Receive) or On (Fax Send and Receive) .
5.Touch Conrmation with image.
6.Touch OK.
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1.From the printer control panel display, touch Fax .
2.Touch Setup .
3.Touch Reports and touch Fax Error Reports.
4.Touch to select one of the following.
On (Fax Send and
Receive)
Prints whenever a fax error occurs.
ODoes not print any fax error reports.
On (Fax Send)Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive)Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been sent and received by the printer.
To print the fax log from the printer control panel
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Reports .
3.Touch Print Fax Reports .
4.Touch Last 30 Transactions Fax Logs .
5.Touch Print to begin printing.
72Chapter 5 FaxENWW
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Tools.
3.Touch Clear Fax Logs.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Reports .
3.Touch Print Fax Reports .
4.Select Last Transaction and touch Print.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1.From the printer control panel display, touch Fax .
2.Touch Setup , and then touch Reports .
3.Touch Print Fax Reports .
4.Touch Caller ID Report.
5.Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE:You cannot print the call history.
To view the call history
1.From the printer control panel display, touch Fax .
2.Touch Send Now.
3.Touch ( Phone Book ).
4.Touch Call History .
ENWWView or print reports73
Additional fax setup
After completing all the steps in the Getting Started Guide, use the instructions in this section to complete
your fax setup. Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP:You can also use the Fax Setup Wizard (Windows) to quickly set up some important fax settings such as
the answer mode and fax header information. You can access these tools through the HP software you
installed with the printer. After you run these tools, follow the procedures in this section to complete your fax
setup.
This section contains the following topics:
●
Set up faxing
●
Test fax setup
Set up faxing
This section contains the following topics:
●
Select the correct fax setup for your home or oice
●
Case A: Separate fax line (no voice calls received)
●
Case B: Set up the printer with DSL
●
Case C: Set up the printer with a PBX phone system or an ISDN line
●
Case D: Fax with a distinctive ring service on the same line
●
Case E: Shared voice/fax line
●
Case F: Shared voice/fax line with voice mail
●
Case G: Fax line shared with computer modem (no voice calls received)
●
Case H: Shared voice/fax line with computer modem
●
Case I: Shared voice/fax line with answering machine
●
Case J: Shared voice/fax line with computer modem and answering machine
●
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1.Select the combination of equipment and services sharing your fax line.
74Chapter 5 FaxENWW
●DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
●PBX: A private branch exchange (PBX) phone system.
●ISDN: An integrated services digital network (ISDN) system.
●Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with dierent ring patterns.
●Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
●Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
●Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
●Do you send and receive email messages on your computer through a dial-up connection?
●Do you access the Internet from your computer through a dial-up connection?
●Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.
●Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
2.From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE:You might need to connect the phone cord to your country/region adapter.
Other equipment or services sharing your fax lineRecommended fax setup
DSLPBXDistinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case A: Separate fax line (no
voice calls received)
on page 76
Case B: Set up the printer with
DSL on page 77
Case C: Set up the printer with
a PBX phone system or an
ISDN line on page 78
Case D: Fax with a distinctive
ring service on the same line
on page 78
Case E: Shared voice/fax line
on page 79
Case F: Shared voice/fax line
with voice mail on page 80
ENWWAdditional fax setup75
Other equipment or services sharing your fax lineRecommended fax setup
DSLPBXDistinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case G: Fax line shared with
computer modem (no voice
calls received) on page 81
Case H: Shared voice/fax line
with computer modem
on page 84
Case I: Shared voice/fax line
with answering machine
on page 87
Case J: Shared voice/fax line
with computer modem and
answering machine
on page 88
Case K: Shared voice/fax line
with computer dial-up modem
and voice mail on page 92
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Figure 5-1 Back view of the printer
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a separate fax line
1.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the back of the printer.
76Chapter 5 FaxENWW
NOTE:You might need to connect the phone cord to your country/region adapter.
2.Turn on the Auto Answer setting.
3.(Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4.Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer.
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE:If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
Figure 5-2 Back view of the printer
1Telephone wall jack.
2DSL (or ADSL) lter and cord supplied by your DSL provider.
3
Use a minimum 26 AWG phone cord to connect to the port.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with DSL
1.Obtain a DSL lter from your DSL provider.
2.Using the phone cord, connect one end to the open port on the DSL lter, and then connect the other
end to the port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
Get additional phone cords for this setup if needed. You can purchase phone cords from electronics
stores that sell phone accessories.
ENWWAdditional fax setup77
3.Connect an additional phone cord from the DSL lter to the telephone wall jack.
4.Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
●If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
NOTE:Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
●If you are using a PBX phone system, set the call waiting tone to "o."
NOTE:Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
●If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
●You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
Figure 5-3 Back view of the printer
78Chapter 5 FaxENWW
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a distinctive ring service
1.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
2.Turn on the Auto Answer setting.
3.Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE:By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP:You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring on page 65.
4.(Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5.Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring
setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
ENWWAdditional fax setup79
Figure 5-4 Back view of the printer
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port.
You might need to connect the phone cord to your country/region adapter.
3Telephone (optional).
To set up the printer with a shared voice/fax line
1.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
2.Now you need to decide how you want the printer to answer calls, automatically or manually:
●If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
●If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
3.Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
80Chapter 5 FaxENWW
NOTE:You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure 5-5 Back view of the printer
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with voice mail
1.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
2.Turn o the Auto Answer setting.
3.Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE:If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
●
Set up the printer with a computer dial-up modem
●
Set up the printer with a computer DSL/ADSL modem
ENWWAdditional fax setup81
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure 5-6 Back view of the printer
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
3Computer with modem.
To set up the printer with a computer dial-up modem
1.Remove the white plug from the port on the printer.
2.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
3.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
4.If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE:If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5.Turn on the Auto Answer setting.
6.(Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7.Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
82Chapter 5 FaxENWW
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
1Telephone wall jack.
2Parallel splitter.
3DSL/ADSL lter.
Connect one end of the phone cord to the port on the printer. Connect the other end of the cord
to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
4Computer DSL/ADSL modem.
5Computer.
NOTE:You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1.Obtain a DSL lter from your DSL provider.
2.Using the phone cord, connect one end to the DSL lter, and then connect the other end to the port
on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
3.Connect the DSL lter to the parallel splitter.
ENWWAdditional fax setup83
4.Connect the DSL modem to the parallel splitter.
5.Connect the parallel splitter to the wall jack.
6.Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●
Shared voice/fax with computer dial-up modem
●
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE:If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-8 Example of a parallel splitter
Figure 5-9 Back view of the printer
84Chapter 5 FaxENWW
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
3
Use a minimum 26 AWG phone cord to connect to the port on the printer.
4Computer with modem.
5Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1.
Remove the white plug from the port on the printer.
2.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
3.Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
5.If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE:If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6.Now you need to decide how you want the printer to answer calls, automatically or manually:
●If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
●If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
7.Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
If you use your phone line for voice, fax, and your computer DSL/ADSL modem, follow these directions to set
up your fax.
ENWWAdditional fax setup85
1Telephone wall jack
2Parallel splitter
3DSL/ADSL lter
4Telephone
5DSL/ADSL modem
6Computer
7
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE:You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1.Obtain a DSL lter from your DSL provider.
NOTE:Phones in other parts of the home/oice sharing the same phone number with DSL service
need to be connected to additional DSL lters to avoid noise when making voice calls.
2.Using the phone cord, connect one end to the DSL lter, then connect the other end to the port on
the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
86Chapter 5 FaxENWW
3.If you have a parallel-type phone system, connect a phone to the port on the printer.
4.Connect the DSL lter to the parallel splitter.
5.Connect the DSL modem to the parallel splitter.
6.Connect the parallel splitter to the wall jack.
7.Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
Figure 5-11 Back view of the printer
1Telephone wall jack.
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
3Answering machine.
4Telephone (optional).
To set up the printer with a shared voice/fax line with answering machine
1.Remove the white plug from the port on the printer.
2.Unplug your answering machine from the telephone wall jack, and connect it to the port on the
printer.
3.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
ENWWAdditional fax setup87
NOTE:You might need to connect the phone cord to your country/region adapter.
4.(Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE:If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5.Turn on the Auto Answer setting.
6.Set your answering machine to answer after a low number of rings.
7.Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8.Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE:Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are
using your computer dial-up modem to send an email or access the Internet.
●
Shared voice/fax line with computer dial-up modem and answering machine
●
Shared voice/fax line with computer DSL/ADSL modem and answering machine
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE:If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-12 Example of a parallel splitter
88Chapter 5 FaxENWW
Figure 5-13 Back view of the printer
1Telephone wall jack
2"IN" phone port on your computer
3"OUT" phone port on your computer
4
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
5Computer with modem
6Answering machine
7Telephone (optional)
To set up the printer on the same phone line as a computer with two phone ports
1.Remove the white plug from the port on the printer.
2.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
3.Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
4.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
5.(Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE:If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
ENWWAdditional fax setup89
6.If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE:If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
7.Turn on the Auto Answer setting.
8.Set your answering machine to answer after a low number of rings.
9.Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10.Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1Telephone wall jack
2Parallel splitter
3DSL/ADSL lter
4Answering machine
5Telephone (optional)
6DSL/ADSL modem
90Chapter 5 FaxENWW
7Computer
8
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
NOTE:You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1.Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE:Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2.Using the phone cord, connect one end to the DSL/ADSL lter, then connect the other end to the port
on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
3.Connect the DSL/ADSL lter to the splitter.
4.Unplug the answering machine from the telephone wall jack, and connect it to the port on the
printer.
NOTE:If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5.Connect the DSL modem to the parallel splitter.
6.Connect the parallel splitter to the wall jack.
7.Set your answering machine to answer after a low number of rings.
8.Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE:The maximum number of rings varies by country/region.
9.Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
ENWWAdditional fax setup91
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE:You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-15 Example of a parallel splitter
●If your computer has two phone ports, set up the printer as follows:
Figure 5-16 Back view of the printer
1Telephone wall jack.
92Chapter 5 FaxENWW
2
Use a minimum 26 AWG phone cord to connect to the port on the printer.
You might need to connect the phone cord to your country/region adapter.
3Computer with modem.
4Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1.Remove the white plug from the port on the printer.
2.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port on
the printer.
3.Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4.Using the phone cord, connect one end to your telephone wall jack, then connect the other end to the
port on the printer.
NOTE:You might need to connect the phone cord to your country/region adapter.
5.If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE:If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6.Turn o the Auto Answer setting.
7.Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
●Tests the fax hardware
●Veries the correct type of phone cord is connected to the printer
●Checks that the phone cord is plugged into the correct port
●Checks for a dial tone
●Checks for an active phone line
●Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
ENWWAdditional fax setup93
To test fax setup via the printer control panel
1.Set up the printer for faxing according to your particular home or oice setup instructions.
2.Make sure the printheads are installed, ink tanks are lled, and full-size paper is loaded in the input tray
before starting the test.
3.On the printer control panel display, from the Home screen, touch Fax .
4.Touch Setup.
5.Touch Tools , and then touch Test Fax.
The printer displays the status of the test on the display and prints a report.
6.Review the report.
●If the test passes and you are still having problems faxing, check the fax settings listed in the
report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
●If the test fails, review the report for more information on how to x any problems found.
94Chapter 5 FaxENWW
6Manage ink and printhead
This section contains the following topics:
●
Ink levels
●
Rell ink tanks
●
Order ink supplies
●
Print with black ink only
●
Improve print quality
●
Align printheads (cartridges)
●
Clean printheads (cartridges)
●
Clean printer
●
Tips for working with ink and printhead
●
Move printer
ENWW95
Ink levels
You can check the ink levels from the ink tanks on the printer. You can also check the HP printer software or
printer control panel to determine when the tanks need to be relled.
To check the ink levels from the printer software (Windows)
1.In the HP printer software (available from the Start menu), click Estimated Levels at the top of the
window.
2.In the Toolbox, click the Estimated Levels tab.
To check the ink levels from the printer control panel
●From the Home screen, touch (Ink icon).
96Chapter 6 Manage ink and printheadENWW
Rell ink tanks
NOTE:Product service or repairs required as a result of lling the ink tanks improperly and/or using non-HP
ink will not be covered under warranty.
To rell the ink tanks
1.Open the front door.
2.Open the cap of the ink tank you plan to rell.
3.Depending on the type of ink bottles you have, do one of following:
●Screw-cap bottles: Twist to remove the cap of the ink bottle.
ENWWRell ink tanks97
●Flip-cap bottles: Twist to remove the cap of the ink bottle, remove the seal from the bottle, install
the cap back onto the bottle, and then pull open the top part of the cap.
4.Match the color of the ink bottle with the color of the ink tank. Hold the bottle on the tank nozzle,
making sure the tip of the bottle ts properly over the nozzle, and let the ink drain into the tank until the
tank is full. If the ink does not drain immediately, remove the bottle and properly reinsert it on the tank.
NOTE:Do not squeeze the ink bottles when lling ink. The ink bottles you have might vary.
Screw-cap bottlesFlip-cap bottles
NOTE:If there is leftover ink in the bottle, store the bottle in an upright position in a cool and dry
location.
98Chapter 6 Manage ink and printheadENWW
5.Close the ink tank cap securely.
6.Repeat steps 2 to 5 to rell other ink tanks.
7.Close the front door of the printer.
Precautions for working with ink bottles
Use the following tips to work with ink bottles:
●Keep the ink bottles beyond the reach of children.
●Open the ink bottles only when you plan to ll the ink tanks.
●Do not tilt, shake, or squeeze the ink bottle when it is open to prevent ink leaks.
●Store the ink bottles in a cool, dark place.
●Do not drink or place in mouth.
ENWWRell ink tanks99
Order ink supplies
Before ordering ink bottles, visually check the labels on the ink bottles to locate the ink bottle numbers. You
can also nd this information on the product label located on the inside of the front door.
To order original HP supplies for the printer, go to www.hp.com/buy/supplies . If prompted, choose your
country/region, and then follow the prompts to nd the right ink bottles for your printer.
NOTE:Ordering ink bottles online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
100Chapter 6 Manage ink and printheadENWW
Print with black ink only
To print with black ink only(Windows)
1.From your software, select Print.
2.Make sure your printer is selected.
3.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4.Select the appropriate options.
Windows 10, Windows 8.1, and Windows 8
●Click Paper/Quality tab.
●Under Print in Grayscale, select Black Ink Only from the list, and then click OK.
Windows 7
●On the Layout or Paper/Quality tab, click the Advanced button to open the Advanced Options
dialog box.
●From the Print in Grayscale drop-down list, select Black Ink Only, and then click OK.
ENWWPrint with black ink only101
Improve print quality
From the printer software, you can print a diagnostics page to determine if cleaning or aligning the printheads
(cartridges) is recommended to improve print quality.
To print a print quality diagnostics page from the printer display
1.Load Letter or A4 unused plain white paper into the input tray.
2.From the Home screen on the printer control panel display, swipe left and touch ( Setup ).
3.Touch Tools , and then touch Print Quality Report.
To print a print quality diagnostics page (Windows)
1.Load Letter or A4 unused plain white paper into the input tray.
2.In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3.In the Print section, click Maintain Your Printer to access the Toolbox.
4.In the Toolbox, click the Device Services tab, and then click Print Quality Diagnostics Page.
102Chapter 6 Manage ink and printheadENWW
5.Review the cyan, magenta, yellow, and black boxes along with the other content on the diagnostics
page.
6.Clean the printheads (cartridges), if the diagnostic page shows steaks or missing portions of the color
and black boxes.
For more information, see Clean printheads (cartridges) on page 105.
7.Align the printheads (cartridges) if straight lines appear jagged on printouts, or if the diagnostic page
indicates aligning printheads might help.
For more information, see Align printheads (cartridges) on page 104.
8.If print quality problems persist after cleaning and aligning printheads (cartridges), contact HP support.
From the HP Smart app, you can also improve the print quality. For more information about the app, see Use
the HP Smart app to print, scan, and troubleshoot on page 12.
ENWWImprove print quality103
Align printheads (cartridges)
Aligning the printheads (cartridges) can improve print quality. If you notice misaligned colors or lines in your
printouts or on the print quality diagnostics page, you should perform an alignment. For more information
about the print quality diagnostics page, see Improve print quality on page 102.
To align the printheads (cartridges) (Windows)
1.Load Letter or A4 unused plain white paper into the input tray.
2.In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3.In the Print section, click Maintain Your Printer to access the Toolbox.
4.In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen
instructions.
To align the printhead from the printer display
1.Load Letter or A4 unused plain white paper into the input tray.
2.
From the Home screen on the printer control panel display, swipe left and touch ( Setup ).
3.Touch Tools , touch Align Cartridges, and then follow the onscreen instructions.
104Chapter 6 Manage ink and printheadENWW
Clean printheads (cartridges)
If your prints are streaked or have incorrect or missing colors, the printheads might need to be cleaned. You
can also check the print quality diagnostics page to determine if cleaning is recommended. The cleaning
process prints one page to attempt to clean the printheads. For more information about the print quality
diagnostics page, see Improve print quality on page 102.
NOTE:Clean the printheads only when necessary. Unnecessary cleaning wastes ink and shortens the life of
the printheads.
To clean the printheads (cartridges) (Windows)
1.Load Letter or A4 unused plain white paper into the input tray.
2.In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3.In the Print section, click Maintain Your Printer to access the Toolbox.
4.In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen
instructions.
To clean the printhead from the printer display
1.Load Letter or A4 unused plain white paper into the input tray.
2.From the Home screen on the printer control panel display, swipe left and touch ( Setup ).
3.Touch Tools , touch Clean Cartridges, and then follow the onscreen instructions.
ENWWClean printheads (cartridges)105
Clean printer
You can run a cleaning routine from the printer software to prevent back of page smearing.
To clean the printer from the printer software (Windows)
1.Load Letter or A4 unused plain white paper into the input tray.
2.In the HP printer software (available from the Start menu), click Print, Scan & Fax at the top of the
window.
3.In the Print section, click Maintain Your Printer to access the Toolbox.
4.In the Toolbox, click the Device Services tab, click the desired option, and then follow the onscreen
instructions.
106Chapter 6 Manage ink and printheadENWW
Tips for working with ink and printhead
Printhead tips
Use the following tips to work with printheads:
●Use original HP printheads.
●To protect the printheads from drying out, always turn the printer o using the Power button, and wait
until the Power button light goes out.
●Do not open or untape printheads until you are ready to install them. Leaving tape on the printheads
reduces ink evaporation.
●Install both the black and color printheads correctly.
For more information, see Cartridge problem on page 135.
●After you have set up the printer, do not open the printhead latch unless instructed to do so.
●Align the printer for best print quality. See Printing issues on page 142 for more information.
●If you remove a printhead from the printer for any reason, try to replace it again as soon as possible.
Outside of the printer, if unprotected, the printhead may begin to dry out.
Ink tips
Use the following tips to work with ink:
●Make sure the ink tanks are not low on ink before printing.
For more information, see Ink levels on page 96.
●Rell the ink tanks when they are low on ink. Printing with the ink tanks low on ink may cause damage to
your printer.
●Do not tilt the printer.
NOTE:Original HP printheads and ink are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a
result of using a non-HP supply will not be covered under warranty.
ENWWTips for working with ink and printhead107
Move printer
To prevent damage to the printer or ink leakage, follow these instructions.
If you are moving the printer within your home or oice, keep the printhead latch closed, and keep the printer
level.
If you are moving the printer outside your home or oice, see the instructions provided inbox for moving
printer, or visit www.support.hp.com .
108Chapter 6 Manage ink and printheadENWW
7Connect
●
Before you begin
●
To place the printer in setup mode
●
Connect your printer to a wireless network with a router
●
Connect wirelessly to the printer without a router (Wi-Fi Direct)
●
Connect your printer by using the HP Smart app
●
Change wireless settings
●
Connect your printer to your computer with a USB cable (non-network connection)
●
Change from a USB connection to a wireless network
●
Use advanced printer management tools (for networked printers)
●
Tips for setting up and using a networked printer
ENWW109
Before you begin
Ensure the following:
●The wireless network is set up and working properly.
●The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.
●The wireless network name is the name of your wireless network.
●The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.
110Chapter 7 ConnectENWW
To place the printer in setup mode
If more than two hours have passed since you rst turned on the printer and you have not set up the printer
wirelessly, place the printer in network setup mode by restoring the printer network settings. The setup mode
will last for two hours. For information on how to restore the printer network settings, see Restore original
factory defaults and settings on page 161.
ENWWTo place the printer in setup mode111
Connect your printer to a wireless network with a router
●
Connect your printer to a wireless network using HP printer software
●
Connect your printer to a wireless network using the printer control panel
Connect your printer to a wireless network using HP printer software
To connect the printer to an integrated wireless WLAN 802.11 network, make sure you have the following:
●A wireless 802.11b/g/n network that includes a wireless router or access point.
NOTE:The printer supports connections using 2.4GHz and 5GHz.
●A computer that is already connected to the wireless network that you want to use to connect your
printer.
●Network name (SSID).
●WEP key or WPA Passphrase (if needed).
To connect your printer using HP printer software (Windows)
If connecting the printer wirelessly using HP software, place the printer in network setup mode by restoring
the printer network settings. The setup mode will last for two hours. For information on how to restore the
printer network settings, see Restore original factory defaults and settings on page 161.
1.In the HP printer software (available from the Start menu), click Tools.
2.Click Device Setup & Software.
3.Click Connect a new device, click Wireless, and then follow the onscreen instructions.
Connect your printer to a wireless network using the printer control panel
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE:Before you proceed, go through the list at Before you begin on page 110.
1.On the printer control panel display, from the Home screen, touch (Wireless).
2.Touch (Settings).
3.Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
4.Follow the display instructions to complete the setup.
112Chapter 7 ConnectENWW
Connect wirelessly to the printer without a router (Wi-Fi Direct)
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
NOTE:For more information about Wi-Fi Direct, visit www.hp.com/go/widirectprinting .
●Make sure Wi-Fi Direct for your printer is turned on.
●Make sure your computer or mobile device has the necessary software.
–If you are using a computer, make sure you have installed the printer software provided with the
printer.
If you have not installed the HP printer software on the computer, connect your computer to Wi-Fi
Direct for your printer rst and then install the printer software. Select Wireless when prompted by
the printer software for a connection type.
–If you are using a mobile device, make sure you have installed a compatible printing app.
●Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
●Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on or o Wi-Fi Direct
1.From the Home screen on the printer control panel display, touch (Wi-Fi Direct).
2.Touch (Settings).
3.If the display shows that Wi-Fi Direct is O , touch the toggle button next to Wi-Fi Direct to turn it on.
TIP:You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Open
the embedded web server on page 120.
To change connection method
1.From the Home screen on the printer control panel display, touch (Wi-Fi Direct).
2.Touch (Settings).
3.Touch Connection Method and then select Automatic or Manual.
To nd the Wi-Fi Direct name or password
●From the Home screen on the printer control panel display, touch. (Wi-Fi Direct).
The Wi-Fi Direct name and password are displayed onscreen.
ENWWConnect wirelessly to the printer without a router (Wi-Fi Direct)113
To print from a wireless-capable mobile device that supports Wi-Fi Direct
For Google Android devices, make sure you have installed the latest version of HP Print Service Plugin on your
mobile device. You can download this plugin from the Google Play application store.
1.Make sure you have turned on Wi-Fi Direct on the printer.
2.Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3.From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4.From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP Smart
Tank Plus (where ** are the unique characters to identify your printer) to connect your mobile device.
If the mobile device is not automatically connected to the printer, follow the instructions on the printer
control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the
PIN code on your mobile device.
When the mobile device is successfully connected to the printer, the printer starts printing.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
1.Make sure you have installed a compatible printing app on your mobile device. For more information,
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