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User Guide
© Copyright 2015 Hewlett-Packard
Development Company, L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by Hewlett-Packard
Company under license. Intel and Centrino are
trademarks of Intel Corporation in the U.S. and
other countries. Java is a U.S. trademark of Sun
Microsystems, Inc. Microsoft and Windows are
U.S. registered trademarks of the Microsoft
group of companies.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Second Edition: January 2015
Document Part Number: 807292-001
Product notice
This user guide describes features that are
common to most models. Some features may
not be available on your computer.
Not all features are available in all editions of
Windows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage of
Windows functionality. Go to
http://www.microsoft.com for details.
To access the latest user guide, go to
http://www.hp.com/support, and select your
country. Select Drivers & Downloads, and then
follow the on-screen instructions.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and
software) within 14 days for a full refund
subject to the refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Table of contents
1 Welcome ....................................................................................................................................................... 1
Finding information ............................................................................................................................................... 2
2 Getting to know your computer ...................................................................................................................... 4
Right ....................................................................................................................................................................... 4
Left ......................................................................................................................................................................... 5
Display ................................................................................................................................................................... 6
Top ......................................................................................................................................................................... 7
Top cover ............................................................................................................................................. 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Buttons and speakers ......................................................................................................................... 9
Keys ................................................................................................................................................... 10
Bottom ................................................................................................................................................................. 11
Front ..................................................................................................................................................................... 11
3 Connecting to a network .............................................................................................................................. 12
Connecting to a wireless network ....................................................................................................................... 12
Using the wireless controls ............................................................................................................... 12
Using the wireless button ............................................................................................... 12
Using operating system controls ................................................................................... 13
Using a WLAN ..................................................................................................................................... 13
Using an Internet service provider ................................................................................. 13
Setting up a WLAN .......................................................................................................... 14
Configuring a wireless router ......................................................................................... 14
Protecting your WLAN ..................................................................................................... 14
Connecting to a WLAN ..................................................................................................... 15
Using HP Mobile Broadband (select models only) ............................................................................ 15
Inserting and removing a SIM ......................................................................................... 16
Using Bluetooth wireless devices ..................................................................................................... 17
Connecting to a wired network ........................................................................................................................... 17
Connecting to a local area network (LAN) ........................................................................................ 17
4 Navigating using the keyboard, touch gestures and pointing devices .............................................................. 19
Using pointing devices ......................................................................................................................................... 19
Setting pointing device preferences ................................................................................................. 19
v
Using the TouchPad and gestures .................................................................................................... 19
Turning the TouchPad off and on ................................................................................... 20
Tapping ........................................................................................................................... 20
Scrolling .......................................................................................................................... 20
2-finger pinch zoom ....................................................................................................... 21
Edge swipes (select models only) .................................................................................. 21
Right-edge swipe .......................................................................................... 21
Left-edge swipe ............................................................................................ 22
Top-edge swipe ............................................................................................ 22
Using the keyboard .............................................................................................................................................. 23
Using Windows shortcut keys ........................................................................................................... 23
Identifying the hot keys .................................................................................................................... 23
Using keypads ................................................................................................................................... 24
Using the embedded numeric keypad ............................................................................ 25
Turning the embedded numeric keypad on and off .................................... 26
Switching key functions on the embedded numeric keypad ....................... 26
Using an optional external numeric keypad .................................................................. 26
5 Multimedia ................................................................................................................................................. 27
Using the media activity controls ........................................................................................................................ 27
Audio .................................................................................................................................................................... 27
Connecting speakers ......................................................................................................................... 27
Adjusting the volume ........................................................................................................................ 27
Connecting headphones .................................................................................................................... 28
Connecting headphones and microphones ...................................................................................... 28
Checking audio functions on the computer ...................................................................................... 28
Webcam (select models only) ............................................................................................................................. 29
Video .................................................................................................................................................................... 29
VGA .................................................................................................................................................... 30
HDMI .................................................................................................................................................. 31
Configuring audio for HDMI ............................................................................................................... 32
Discovering and connecting to Miracast-compatible wireless displays (select models only) ........ 32
6 Power management ..................................................................................................................................... 33
Shutting down the computer .............................................................................................................................. 33
Setting power options ......................................................................................................................................... 34
Using power-saving states ............................................................................................................... 34
Initiating and exiting Sleep ............................................................................................. 34
Enabling and exiting user-initiated Hibernation ............................................................ 34
Using the power meter and power settings ................................................................... 34
Setting password protection on wakeup ....................................................................... 35
vi
Using battery power .......................................................................................................................... 35
Finding additional battery information .......................................................................... 35
Using Battery Check ........................................................................................................ 36
Displaying the remaining battery charge ....................................................................... 36
Maximizing battery discharge time ................................................................................ 36
Managing low battery levels .......................................................................................... 36
Identifying low battery levels ...................................................................... 36
Resolving a low battery level ....................................................................... 37
Inserting or removing the battery .................................................................................. 37
Inserting a battery ........................................................................................ 37
Removing a battery ...................................................................................... 37
Conserving battery power .............................................................................................. 38
Using external AC power ................................................................................................................... 38
Testing an AC adapter ..................................................................................................... 39
7 External cards and devices ........................................................................................................................... 40
Using memory card readers (select models only) .............................................................................................. 40
Inserting a memory card ................................................................................................................... 40
Removing a memory card ................................................................................................................. 40
Using a USB device ............................................................................................................................................... 41
Connecting a USB device ................................................................................................................... 42
Removing a USB device ..................................................................................................................... 42
Using optional external devices .......................................................................................................................... 42
Using optional external drives .......................................................................................................... 43
8 Drives ......................................................................................................................................................... 44
Handling drives .................................................................................................................................................... 44
Using hard drives ................................................................................................................................................. 44
Intel Smart Response Technology (select models only) .................................................................. 44
Improving hard drive performance ................................................................................................... 45
Using Disk Defragmenter ............................................................................................... 45
Using Disk Cleanup ......................................................................................................... 45
Using HP 3D DriveGuard (select models only) .................................................................................. 46
Identifying HP 3D DriveGuard status .............................................................................. 46
9 Security ...................................................................................................................................................... 47
Protecting the computer ..................................................................................................................................... 47
Using passwords .................................................................................................................................................. 47
Setting passwords in Windows ......................................................................................................... 48
Setting passwords in Computer Setup ............................................................................................. 49
vii
Managing a BIOS administrator password ....................................................................................... 49
Entering a BIOS administrator password ....................................................................... 50
Managing a Computer Setup DriveLock password ........................................................................... 50
Setting a DriveLock password ........................................................................................ 51
Entering a DriveLock password ...................................................................................... 51
Changing a DriveLock password ..................................................................................... 52
Removing DriveLock protection ..................................................................................... 52
Using Computer Setup Automatic DriveLock ................................................................................... 53
Entering an Automatic DriveLock password .................................................................. 53
Removing Automatic DriveLock protection ................................................................... 53
Using antivirus software ..................................................................................................................................... 54
Using firewall software ....................................................................................................................................... 54
Installing critical security updates ...................................................................................................................... 54
Using HP Client Security ...................................................................................................................................... 54
Installing an optional security cable ................................................................................................................... 55
10 Maintenance ............................................................................................................................................. 56
Cleaning your computer ...................................................................................................................................... 56
Cleaning procedures ......................................................................................................................... 56
Cleaning the display (All-in-Ones or Notebooks) ........................................................... 56
Cleaning the sides or cover ............................................................................................. 56
Cleaning the TouchPad, keyboard, or mouse ................................................................ 57
Updating programs and drivers .......................................................................................................................... 57
Using SoftPaq Download Manager ...................................................................................................................... 57
11 Backup and recovery .................................................................................................................................. 58
Backing up your information ............................................................................................................................... 58
Performing a system recovery ............................................................................................................................ 58
Using the Windows recovery tools ................................................................................................... 59
Using f11 recovery tools ................................................................................................................... 59
Using Windows operating system media (purchased separately) ................................................... 60
Using Windows Refresh or Windows Reset ...................................................................................... 61
Using HP Software Setup .................................................................................................................. 61
12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) .................................................... 62
Using Computer Setup ......................................................................................................................................... 62
Starting Computer Setup .................................................................................................................. 62
Navigating and selecting in Computer Setup ................................................................................... 62
Restoring factory settings in Computer Setup ................................................................................. 63
Updating the BIOS ............................................................................................................................. 64
viii
Determining the BIOS version ........................................................................................ 64
Downloading a BIOS update ........................................................................................... 64
Using MultiBoot ................................................................................................................................................... 65
About the boot device order ............................................................................................................. 65
Choosing MultiBoot preferences ...................................................................................................... 65
Setting a new boot order in Computer Setup ................................................................. 66
Dynamically choosing a boot device using the f9 prompt ............................................. 66
Setting a MultiBoot Express prompt .............................................................................. 66
Entering MultiBoot Express preferences ....................................................................... 67
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 68
13 Support ..................................................................................................................................................... 69
Contacting support .............................................................................................................................................. 69
Labels ................................................................................................................................................................... 70
14 Specifications ........................................................................................................................................... 71
Input power .......................................................................................................................................................... 71
Operating environment ....................................................................................................................................... 71
Appendix A Traveling with the computer .......................................................................................................... 72
Appendix B Troubleshooting ........................................................................................................................... 73
Troubleshooting resources ................................................................................................................................. 73
Resolving issues .................................................................................................................................................. 73
The computer is unable to start up .................................................................................................. 73
The computer screen is blank ........................................................................................................... 73
Software is functioning abnormally ................................................................................................. 74
The computer is on but not responding ........................................................................................... 74
The computer is unusually warm ..................................................................................................... 74
An external device is not working ..................................................................................................... 74
The wireless network connection is not working ............................................................................. 75
A disc does not play ........................................................................................................................... 75
A movie is not visible on an external display .................................................................................... 75
The process of burning a disc does not begin, or it stops before completion ................................. 76
Appendix C Electrostatic discharge .................................................................................................................. 77
Index ............................................................................................................................................................. 78
ix
x
1Welcome
After you set up and register the computer, it is important to take the following steps:
Take a minute to browse the printed Windows Basics guide to explore the new Windows® features.
TIP: To quickly return to the computer Start screen from an open app or the Windows desktop, press
the Windows key
on your keyboard. Pressing the Windows key again will return you to the
previous screen.
Connect to the Internet—Set up your wired or wireless network so that you can connect to the
Internet. For more information, see
Connecting to a network on page 12.
Update your antivirus software—Protect your computer from damage caused by viruses. The
software is preinstalled on the computer. For more information, see
Using antivirus software
on page 54.
Get to know your computer—Learn about your computer features. See
Getting to know your computer
on page 4 and Navigating using the keyboard, touch gestures and pointing devices on page 19 for
additional information.
Find installed software—Access a list of the software preinstalled on the computer:
From the Start screen, type a, click Apps, and then select from the displayed options. For details about
using the software included with the computer, see the software manufacturer's instructions, which
may be provided with the software or on the manufacturer's website.
Back up your hard drive by creating recovery discs or a recovery flash drive. See
Backup and recovery
on page 58.
1
Finding information
You have already used Setup Instructions to turn on the computer and locate this guide. To locate resources
that provide product details, how-to information, and more, use this table.
Resources For information about
Setup Instructions poster
How to set up the computer
Help to identify computer components
Windows Basics guide Overview of using Windows®
HP Support Assistant
To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
To access the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Operating system information
Software, driver, and BIOS updates
Troubleshooting tools
How to access support
Worldwide support
To get support in your language, go to
http://welcome.hp.com/country/us/en/
wwcontact_us.html.
Online chat with an HP technician
Email support
Support telephone numbers
HP service center locations
HP website
To access the latest user guide, go to
http://www.hp.com/
support, and select your country. Select Drivers &
Downloads, and then follow the on-screen instructions.
Support information
Ordering parts and finding additional help
Accessories available for the device
Safety & Comfort Guide
To access this guide:
From the Start screen, type support, and then
select the HP Support Assistant app.
– or –
Go to
http://www.hp.com/ergo.
Proper workstation setup, posture, health, and work habits
Electrical and mechanical safety information
Regulatory, Safety, and Environmental Notices
To access this guide:
1. From the Start screen, type support, and then
select the HP Support Assistant app.
2. Select My computer, and then select User guides.
Regulatory and safety information
Battery disposal information
Limited Warranty*
To access this guide, from the Start screen, select the HP
Support Assistant app, select My computer, and then
select Warranty and services.
– or –
Go to
http://www.hp.com/go/orderdocuments.
Warranty information
*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your computer
and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For
some countries/regions where the warranty is not provided in printed format, you may request a printed copy from
http://www.hp.com/go/orderdocuments or write to:
2 Chapter 1 Welcome
Resources For information about
North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA
Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy
Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507
When you request a printed copy of your warranty, please include your product number, warranty period (found on your service label),
name, and postal address.
IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to
http://www.hp.com/go/contactHP. For
worldwide support, go to
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Finding information 3
2 Getting to know your computer
Right
Component Description
(1)
USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
For details about different types of USB ports, see
Using a USB
device on page 41.
(2)
Memory card reader Reads optional memory cards that store, manage, share, or
access information.
(3)
RJ-45 (network) jack/lights Connects a network cable.
Green (right): The network is connected.
Amber (left): Activity is occurring on the network.
(4) AC adapter/Battery light
White: The computer is connected to external power and
the battery is charged from 90 to 99 percent.
Amber: The computer is connected to external power and
the battery is charged from 0 to 90 percent.
Blinking amber: A battery that is the only available power
source has reached a low battery level. When the battery
reaches a critical battery level, the battery light begins
blinking rapidly.
Off: The battery is fully charged.
(5)
Power connector Connects an AC adapter.
4 Chapter 2 Getting to know your computer
Left
Component Description
(1)
Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled or
stolen.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool
internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(3)
External monitor port Connects an external VGA monitor or projector.
(4)
HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed HDMI device.
(5)
USB 3.0 port Each USB 3.0 port connects an optional USB device, such as a
keyboard, mouse, external drive, printer, scanner or USB hub.
For details about different types of USB ports, see
Using a USB
device on page 41.
(6)
Audio-out (headphone)/Audio-in (microphone)
jack
Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the
volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices. To access this guide, from the Start
screen, type support, and then select the HP Support
Assistant app.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor
connector that supports both audio-out (headphone) and audio-
in (microphone).
Left 5
3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access
information from millions of websites using your computer and a wired or wireless network connection. This
chapter will help you get connected to that world.
Connecting to a wireless network
Wireless technology transfers data across radio waves instead of wires. Your computer may be equipped
with one or more of the following wireless devices:
Wireless local area network (WLAN) device—Connects the computer to wireless local area networks
(commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home,
and public places such as airports, restaurants, coffee shops, hotels, and universities. In a WLAN, the
mobile wireless device in your computer communicates with a wireless router or a wireless access
point.
HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN) device that
gives you wireless connectivity over a much larger area. Mobile network operators install base stations
(similar to cell phone towers) throughout large geographic areas, effectively providing coverage across
entire states, regions, or even countries.
Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-enabled
devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device
communicates directly with other devices, and devices must be relatively close together—typically
within 10 meters (approximately 33 feet) of each other.
For more information about wireless technology, see the information and website links provided in HP
Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant
app.
Using the wireless controls
You can control the wireless devices in your computer using these features:
Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless button)
Operating system controls
Using the wireless button
The computer has a wireless button, one or more wireless devices, and one or two wireless lights, depending
on the model. All of the wireless devices on your computer are enabled at the factory, so the wireless light is
on (white) when you turn on the computer.
The wireless light indicates the overall power state of your wireless devices, not the status of individual
devices. If the wireless light is white, at least one wireless device is on. If the wireless light is off, all wireless
devices are off.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or turn off
the wireless devices simultaneously.
12 Chapter 3 Connecting to a network
Using operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and
diagnose and repair network problems.
To use operating system controls:
1. From the Start screen, type control panel, and then select Control Panel.
2. Select Network and Internet, and then select Network and Sharing Center.
For more information, access HP Support Assistant. To access HP Support Assistant, from the Start screen,
select the HP Support Assistant app.
Using a WLAN
With a WLAN device, you can access a wireless local area network (WLAN), which is composed of other
computers and accessories that are linked by a wireless router or a wireless access point.
NOTE: The terms wireless router and wireless access point are often used interchangeably.
A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points that can
accommodate a large number of computers and accessories and can separate critical network
functions.
A home or small office WLAN typically uses a wireless router, which allows several wireless and wired
computers to share an Internet connection, a printer, and files without requiring additional pieces of
hardware or software.
To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided through a
service provider or a public or corporate network).
Using an Internet service provider
When you are setting up Internet access in your home, you must establish an account with an Internet service
provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will help set up the
modem, install a network cable to connect your wireless computer to the modem, and test the Internet
service.
NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this information
and store it in a safe place.
Connecting to a wireless network 13
Turning the TouchPad off and on
To turn the TouchPad off and on, press the f2 and fn keys at the same time.
Tapping
To make an on-screen selection, use the Tap function on the TouchPad.
Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.
Scrolling
Scrolling is useful for moving up, down, or sideways on a page or image.
Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or right.
20 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
2-finger pinch zoom
2-finger pinch zoom allows you to zoom out or in on images or text.
Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers apart.
Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers together.
Edge swipes (select models only)
Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and finding
or using apps.
Right-edge swipe
The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change
settings.
Swipe your finger gently from the right edge to reveal the charms.
Using pointing devices 21
Left-edge swipe
The left-edge swipe accesses your recently opened apps so that you can switch between them quickly.
Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.
Swipe from the left edge of the TouchPad to switch between apps.
Top-edge swipe
The top-edge swipe displays app command options that allow you to customize apps.
IMPORTANT: When an app is open, the top-edge gesture varies depending on the app.
Gently swipe your finger from the top edge to reveal the app command options.
22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: Instructions for downloading HP PC Hardware Diagnostics (UEFI) are provided in English only.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version:
1. Go to
http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Click the Download link in the HP PC Hardware Diagnostics section, and then select Run.
Download any version of UEFI for a specific product:
1. Go to
http://www.hp.com/support, and then select your country. The HP Support page is displayed.
2. Click Drivers & Downloads.
3. In the text box, enter the product name, and then click Go.
- or -
Click Find Now to let HP automatically detect your product.
4. Select your computer model, and then select your operating system.
5. In the Diagnostic section, click HP UEFI Support Environment.
- or -
Click Download, and then select Run.
68 Chapter 12 Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)
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