Handleiding HP Photosmart C4340 (pagina 54 van 63) (Engels)

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The product cannot send faxes, but can receive faxes

Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely

solution first. If the first solution does not solve the problem, continue trying the remaining solutions

until the issue is resolved.

Solution 1: Make sure you set up the product as described in the printed

documentation

Solution: Follow the instructions in your printed documentation to set up the product properly

for faxing, based on the equipment and services you have on the same phone line as the product.

Then, run a fax test to check the status of the product and to make sure you set it up properly.

The product prints a report with the results of the test. If the test fails, review the report for

information on how to fix the problem.

Cause: The product was not set up properly for faxing.

If this did not solve the issue, try the next solution.

Solution 2: Check the fax number

Solution: Check to see that the fax number you entered is correct and in the proper format.

For example, you might need to dial a "9" prefix, depending on your phone system.

If your phone line has a PBX system, make sure you are dialing the number for an outside line

before dialing the fax number.

Cause: The number you entered when sending the fax was not in the proper format.

If this did not solve the issue, try the next solution.

Solution 3: Dial the fax number more slowly

Solution: Insert some pauses in the number sequence to slow the dialing pace. For example,

if you need to access an outside line before dialing the phone number, insert a pause following

the access number. If your number is 95555555, and 9 accesses an outside line, you might

insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, press

the symbols button on the keypad (indicated by an asterisk) until a dash (-) appears on the

display.

You can also send the fax using monitor dialing. This enables you to listen to the phone line as

you dial. You can set the pace of your dialing and respond to prompts as you dial.

Cause: The product might have been dialing too fast or too soon.

If this did not solve the issue, try the next solution.

Solution 4: Check the receiving fax machine for problems

Solution: Try calling the fax number from a telephone and listen for fax tones. If you cannot

hear fax tones, the receiving fax might not be turned on or connected, or a voice mail service

could be interfering with the recipient's phone line. You can also ask the recipient to check the

receiving fax machine for any problems.

Cause: The receiving fax machine was having problems.

The fax test failed

If you tried to run the fax test from your computer and the fax test failed to run, the product might be

busy with another task or have an error condition preventing it from running the fax test.

What to check

• The product is set up properly, connected to a power supply, and is connected to your computer.

For more information on setting up the product, see the Setup Guide that came with the product.

• The product is turned on. If it is not, press the On button to turn on the product.

• The print cartridges are installed correctly, the print cartridge carriage is not blocked, and the

print cartridge door is closed.

Chapter 4

52 Troubleshooting and support

Troubleshooting and support

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