Troubleshooting and Maintenance 29
Troubleshooting and Maintenance
This section contains:
Troubleshooting tables in “Troubleshooting Computer Problems” below.
Software repair information in “Software Troubleshooting” on page 45.
Maintenance information and guidelines in “Maintenance” on page 48.
For more information, refer to the Help and Support Center or access the Support Web site;
see “Getting More Information” on page 25.
Refer to the documentation provided by the product manufacturer for information about
peripheral-specific problems, such as issues with a monitor or a printer.
Troubleshooting Computer Problems
The following tables present some symptoms of issues you may encounter while installing,
starting up, or using your computer. The tables also provide possible solutions you can try.
The troubleshooting tables appear in the following order:
“Computer does not start” on page 30
“Power” on page 31
“Display (monitor)” on page 31
“Keyboard and mouse (with cable)” on page 32
“Wireless keyboard and mouse” on page 33
“Audio and speakers” on page 36
“Internet access” on page 37
“CD and DVD drives” on page 38
“Video” on page 40
“Hardware installation” on page 41
“Performance” on page 42
“Wireless devices” on page 43
“Remote control” on page 44
“Memory card reader” on page 44
