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hp psc
1100/1200 series
all-in-one
reference guide
© Copyright Hewlett-Packard
Company 2003
All rights are reserved. No part of the
document may be photocopied,
reproduced, or translated to another
language without the prior written
consent of Hewlett-Packard Company.
This product incorporates Adobe’s
PDF technology, which contains an
implementation of LZW licensed under
U.S. Patent 4,558,302.
Portions Copyright © 1989-2003
Palomar Software Inc. The HP PSC
1100/1200 Series includes printer
driver technology licensed from
Palomar Software, Inc.
www.palomar.com
Copyright © 1999-2003 Apple
Computer, Inc.
Apple, the Apple logo, Mac, Mac
logo, Macintosh, and Mac OS are
trademarks of Apple Computer, Inc.,
registered in the U.S. and other
countries.
Publication number: Q1647-90192
First edition: June 2003
Printed in U.S.A., Mexico, Germany,
Singapore, or China
Windows
®
, Windows NT
®
, Windows
ME
®
, Windows XP
®
, and Windows
2000
®
are U.S.-registered trademarks
of Microsoft Corporation.
Intel
®
and Pentium
®
are registered
trademarks of Intel Corporation.
notice
The information contained in this
document is subject to change without
notice and should not be construed as
a commitment by the Hewlett-Packard
Company.
Hewlett-Packard assumes no
responsibility for any errors
that may appear in this
document, nor does it make
expressed or implied warranty
of any kind with regard to this
material, including, but not
limited to, the implied
warranties of merchantability
and fitness for a particular
purpose.
The Hewlett-Packard Company shall
not be liable for incidental or
consequential damages in connection
with, or arising out of the furnishing,
performance, or use of this document
and the program material which it
describes.
Note: Regulatory information can be
found in the “Technical information”
section of this guide.
It is not lawful in many places to make
copies of the following items. When in
doubt, check with a legal
representative first.
Governmental paper or
documents:
- Passports
- Immigration papers
- Selective service papers
- Identification badges, cards, or
insignias
•Governmental stamps:
-Postage stamps
- Food stamps
Checks or drafts drawn on
Governmental agencies
Paper currency, traveler’s checks,
or money orders
Certificates of deposit
Copyrighted works
safety information
Warning! To prevent fire
or shock hazard, do not
expose this product to
rain or any type of
moisture.
Always follow basic safety precautions
when using this product to reduce risk
of injury from fire or electric shock.
Warning! Potential
shock hazard
1 Read and understand all
instructions in the setup poster.
2 Use only a grounded electrical
outlet when connecting the unit to
a power source. If you do not
know whether the outlet is
grounded, check with a qualified
electrician.
3 Observe all warnings and
instructions marked on the
product.
4 Unplug this product from wall
outlets before cleaning.
5 Do not install or use this product
near water or when you are wet.
6 Install the product securely on a
stable surface.
7 Install the product in a protected
location where no one can step
on or trip over the line cord, and
where the line cord will not be
damaged.
8 If the product does not operate
normally, see the online
Troubleshooting help.
9 No operator-serviceable parts
inside. Refer servicing to qualified
service personnel.
10 Use in a well-ventilated area.
Adobe and the Acrobat
logo are either registered
trademarks or trademarks
of Adobe Systems
Incorporated in the United
States and/or other
countries.
iii
contents
1 get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
2 quick start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
use your hp psc with a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
review the hp photo & imaging director . . . . . . . . . . . . . . . . . . . . . 4
front panel status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
3 load originals and load paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 9
load originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
load letter or A4 size paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
load postcards, hagaki cards, or 4-by-6 inch photo paper . . . . . . . . . 11
tips for loading other types of paper in the paper tray . . . . . . . . . . . . 12
set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
4 use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
make copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
make a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
increase copy speed or quality . . . . . . . . . . . . . . . . . . . . . . . . . . 15
set the number of copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
perform special copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
copy a photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
fit a copy to the page or to a hagaki card . . . . . . . . . . . . . . . . . . 16
stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
5 use the scan features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
6 maintain your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
clean the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
clean the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
print a self-test report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
handle print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
replace the print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
align cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
self-maintenance sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
7 additional setup information . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
possible installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
remove and reinstall your hp psc software. . . . . . . . . . . . . . . . . . . . . 26
additional troubleshooting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
hp psc 1200 seriesiv
8 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
regulatory model identification number . . . . . . . . . . . . . . . . . . . . .29
FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
doc statement / déclaration de conformité (Canada). . . . . . . . . . . .30
geräuschemission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
notice to Korean customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
9 get hp psc support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
get support and other information from the internet . . . . . . . . . . . . . . .31
hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
call in the U.S. during warranty . . . . . . . . . . . . . . . . . . . . . . . . . .31
call hp japan customer care center . . . . . . . . . . . . . . . . . . . . . . . .32
call elsewhere in the world. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
call in Australia post-warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . .34
prepare your unit for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
hp distribution center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
10 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
express service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
returning your hp psc for service . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
hewlett-packard limited global warranty statement . . . . . . . . . . . . . . . .38
extent of limited warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
limitations of warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
limitations of liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
local law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
order media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
1
1
get help
help description
Setup Poster The Setup Poster provides instructions for setting up and configuring
your HP PSC. Make sure you use the correct poster for your operating
system (Windows or Macintosh).
HP Photo & Imaging
Help
The HP Photo & Imaging Help provides detailed information on using
the software for your HP PSC.
For Windows users: Go to the HP Director, and click Help.
For Macintosh users: Go to the HP Director, and click Help, then click
hp photo and imaging help.
Reference Guide The Reference Guide contains information on using your HP PSC and
provides additional troubleshooting assistance for the installation
process. The Reference Guide also contains information on how to
order supplies and accessories, technical specifications, support, and
warranty information.
Troubleshooting help To access troubleshooting information:
For Windows users: In the HP Director, click Help. Open the
Troubleshooting book in the HP Photo & Imaging Help, then follow the
links to general troubleshooting as well as links to Troubleshooting help
that is specific to your HP PSC. Troubleshooting is also available from
the Help button that appears on some error messages.
For Macintosh users: Open the Apple Help Viewer, click hp photo and
imaging troubleshooting, then click hp psc 1200 series or hp psc
1100 series.
Internet help and
technical support
If you have Internet access, you can get more information from the
HP website at:
http://www.hp.com/support
The website also provides answers to frequently-asked questions.
Readme file After you install your software, you can access the Readme file from
either the HP PSC 1100/1200 Series CD-ROM or the HP PSC
1100 Series or HP PSC 1200 Series program folder. The Readme file
contains late-breaking information that does not appear in the
Reference Guide or the online help. To access the Readme file, do the
following:
For Windows: go to the Windows taskbar, click Start, point to
Programs or All Programs (XP), point to Hewlett-Packard, point to
HP PSC 1200 Series or HP PSC 1100 Series, and then choose View the
Readme File.
For Macintosh: go to the HD:Applications:HP PSC Software folder.
Dialog-box help
(Windows only)
For Windows: Clicking Help in a dialog box displays information about
options and settings within the dialog box.
hp psc 1100/1200 series
chapter 1
2
2
3
quick start
You can perform many functions using either the front panel or the HP PSC
software.
Even if you do not connect your HP PSC to a computer, you can use the front
panel to copy documents or photos.
front panel features
Review the illustrations below and identify the location of the buttons on the front
panel.
1
2
3
4
7
9
10
11
5
8
2
1
3
4
7
9
10
11
6
8
feature purpose
1 On/Resume (HP PSC 1200 Series): Turns the HP PSC on and off. Also
used to resume a copy or print job after a jam or other error. If the HP PSC
is in an error state, you can turn it off by pressing On/Resume for 3
seconds.
On (HP PSC 1100 Series): turns the HP PSC on and off.
2 Check Paper: A status light that indicates the need to load paper or
remove a paper jam.
3 Check Print Cartridge: A status light that indicates the need to reinsert or
replace the print cartridge or close the print cartridge access door.
4 Cancel: Use to stop a job or exit button settings.
5 Copies (1-9) (HP PSC 1200 Series): Use to change the number of copies
for this copy job.
hp psc 1100/1200 series
chapter 2
4
use your hp psc with a computer
If you installed the HP PSC software on your computer according to the Setup
Poster, you can access all the features of the HP PSC using the HP Director.
review the hp photo & imaging director
The HP Director is available through the desktop shortcut or when the HP PSC
lid is raised (Windows only).
for windows users
1 Do one of the following:
Double-click the hp director icon on the desktop.
In the Windows taskbar, click Start, point to Programs or All Programs
(XP), point to Hewlett-Packard, point to hp psc 1200 series or hp psc
1100 series, then choose hp photo & imaging director.
Raise the lid of the HP PSC.
This options works only if the HP PSC software is running.
2 In the Select Device box, click to see a list of installed HP devices
supported by this software.
3 Select hp psc 1200 series or hp psc 1100 series.
The Director displays only the buttons that are appropriate for the selected
device.
6 Resume (HP PSC 1100 Series): Also used to resume a copy or print job
after a jam or other error.
7 Size: use to change the copy image size to either 100 percent, Fit to Page,
or Fit to Hagaki (certain models only).
8
Paper Type: Use to change the paper type to plain or photo. For
information on the best paper type settings for a particular paper type, see
recommended paper-type settings for printing and recommended paper-
type settings for copying in the hp psc 1200 series or hp psc 1100 series
section of the HP Photo & Imaging Help.
9 Start Copy, Black: Use to start a black-and-white copy.
10 Start Copy, Color: Use to start a color copy.
11 Scan: Use to start a scan of an original from the glass. If the HP PSC
software is installed, the image will be scanned to the scan preview
window (Windows) or HP Scan Window (Macintosh), and you can then
choose the destination for the scanned image. The default destination is
the HP Photo & Imaging Gallery. On Windows, you can have the image
sent directly to the HP Photo & Imaging Gallery by changing the Scan
Picture settings in the HP Director.
feature purpose
reference guide
quick start
5
the hp photo & imaging director for windows
for macintosh users
! Do one for the following:
For OS 9, double-click the HP Photo and Imaging Director icon on the
desktop.
For OSX, double-click the HP Photo and Imaging Director icon on the
dock.
21
64 578
9
3
feature purpose
1 Select Device: Use this feature to select the product you want to use from
the list of installed HP products.
2 Settings: Use this feature to view or change various settings for your HP
device, such as print, scan, or copy.
3 Status: Displays the status window for all-in-one devices only.
4 Scan Picture: Scans an image to the scan preview window, and you can
then choose the destination for the scanned image. The default destination
is the HP Photo & Imaging Gallery. You can have the image sent directly
to the HP Photo & Imaging Gallery by changing the Scan Picture settings
in the HP Director.
5 Scan Document: Scans text and displays it in the selected destination text
editing software program.
6 Make Copies: Displays the Copy dialog box where you can select the
copy quality, the number of copies, the color, the size, and can start a
copy.
7 View & Print: Displays the HP Photo & Imaging Gallery, where you can
view and edit images, use HP Photo Prints, make and print a photo album,
e-mail an image, and unload an image to the Web.
8 Help: Provides access to HP Photo & Imaging Help, which provides
software help, a product tour, and troubleshooting information.
9 Click this arrow to access tool tips, which explain each of the Director
options.
hp psc 1100/1200 series
chapter 2
6
The following figure shows some of the features available through the HP Photo
and Imaging Director for Macintosh. Consult the legend for a brief explanation
of a specific feature.
the hp photo and imaging director for macintosh
front panel status lights
There are several status lights on the front panel that provide information about
tasks that are currently being performed by your HP PSC, or about maintenance
tasks that need to be performed on the device. For example, these status lights
indicate whether the unit is on or off, processing a black-and-white or color copy
job, or whether the device is out of paper or there is a paper jam.
All status lights on the front panel are reset to the default display after two
minutes.
1 2
3
4 5 6 7
feature purpose
1 Select Device: Use this feature to select the product you want to use from
the list of installed HP products.
2 Settings: Use this feature to view or change various settings for your HP
device, such as print, scan, or copy.
3 Scan Picture: Scans an image to the HP Scan Window, and you can then
choose the destination for the scanned image. The default destination is
the HP Photo and Imaging Gallery.
4 Scan Document: Scans text and displays it in a text editing software
program.
5 Make Copies: Displays the Copy dialog box where you can select the
copy quality, the number of copies, the color, the size, and can start a
copy.
6 Maintain Printer: Accesses the HP Inkjet Utility where you can clean and
align the print cartridges, check print cartridge ink levels, print a test or
sample page, register your printer, or access information on product
support.
7 View and Print: Displays the HP Photo and Imaging Gallery, where you
can view and edit images.
reference guide
quick start
7
Review the table below to become familiar with the front-panel status lights that
provide information about tasks that are currently being performed by your
HP PSC.
In addition to providing information about current tasks, the lights on the front
panel may also indicate error conditions, as described in the table below.
If the On light, Check Print Cartridge light, Check Paper light, and Start Copy,
Black and Start Copy, Color lights are all flashing, do the following:
1 Verify that the front-panel overlay is attached to the HP PSC.
2 Power cycle your HP PSC by disconnecting the power cord and
reconnecting.
On/Resume
Check Paper
Cancel
Check Print Cartridge
On light
(green)
Black Copy
Area
(backlight)
Color Copy
Area
(backlight)
Explanation What to do?
The On light
is not
illuminated.
Light is off. Light is off. Your HP PSC is turned off. Press the On button to turn
your HP PSC on.
The On light
is illuminated.
Light is on. Light is on. Your HP PSC is turned on
and is ready for use.
Begin a scan, copy, or
print job from the front
panel or from the software.
The On light
is blinking
Light is on. Light is on. Your HP PSC is processing
a Print, Scan, or
Maintenance job.
Wait for your HP PSC to
finish processing the job.
The On light
is blinking
Light is
blinking.
Light is on. Your HP PSC is processing
a black-and-white copy
job that was started from
the front panel or the
software.
Wait for your HP PSC to
finish processing the job.
The On light
is blinking
Light is on. Light is
blinking.
Your HP PSC is processing
a color copy job that was
started from the front
panel or the software.
Wait for your HP PSC to
finish processing the job.
Blinks faster
for 3 seconds
and then
stays
illuminated.
Light is on
or blinking.
Light is on
or blinking.
Your HP PSC is busy
doing another task.
Wait for the current job to
be completed before
starting another job.
hp psc 1100/1200 series
chapter 2
8
On Light
(green)
Check
Paper
Light
Check
Print
Cartridge
Light
Explanation What to do?
Light is
blinking
Light is off Light is off The HP PSC is trying to
scan and there is a
communication problem.
Verify that your computer is
on and is connected to the
HP PSC. Verify that the
HP PSC software is installed.
Light is on Light is
blinking
Light is off The paper tray is empty or
the HP PSC has a paper
jam.
Load paper, or remove the
paper jam. Then press
Resume to continue.
Light is on Light is off Light is
blinking
The print cartridge access
door may be open, the
print cartridges may be
missing or not seated
properly, the tape may not
have been removed from
the print cartridges, or
there may be a problem
with the print cartridge.
Remove the print cartridges
and make sure the tape has
been removed. Re-insert the
print cartridges and make
sure they are properly
seated. Close the access
door. For more information
on this condition, click the
Status icon in the System
Tray. If you are still having
problems, refer to the
Troubleshooting help for
information on checking ink
levels and cleaning print
cartridges.
Light is
blinking
Light is off Light is
blinking
There may be a problem
with the print cartridge.
Click the Status icon in the
System Tray for more
information.
Light is off Light is
blinking
Light is
blinking
The print carriage is
stalled.
Open the print cartridge
access door and make sure
the carriage is not
obstructed.
Light is
blinking
Light is
blinking
Light is
blinking
The HP PSC had a fatal
error.
Turn the HP PSC off and then
on again. Restart your
computer. If the problem is
not corrected, unplug the
HP PSC and plug it in again.
If the problem persists,
contact HP.
A paper jam occurred
while scanning.
Turn the HP PSC off, then on
again, and try to scan
again.
3
9
load originals and load paper
You can make copies from originals loaded on the glass. You can also print and
copy onto a variety of paper types, weights, and sizes. It is important, however,
that you choose the right paper and make sure that it is loaded correctly and
not damaged.
load originals
You can copy or scan any original by placing it on the glass.
Note: Some copy options, such as Fit to Page, will not work correctly if the
glass and lid backing are not clean. For more information, see clean the
glass and clean the lid backing on page 21.
1 Lift the lid and place the original face down on the glass in the front-left
corner with the sides of the original touching the left and bottom edges.
It is important to use the front-left corner when using the copy feature.
2 Close the lid.
load letter or A4 size paper
Following is the basic procedure for loading paper. There are specific
considerations for loading certain types of paper, postcards, and envelopes.
After you review this procedure, see tips for loading other types of paper in the
paper tray on page 12, load envelopes on page 11, and load postcards,
hagaki cards, or 4-by-6 inch photo paper on page 11.
For best results, adjust the paper settings each time you change paper types or
paper sizes. For more information, see set the paper type on page 13.
Top edge of
original
lid
hp psc 1100/1200 series
chapter 3
10
to load the paper tray
1 Lower the paper tray, and if necessary, slide the paper-width guide to the
outermost position.
2 Tap the stack on a flat surface to align the edges of the paper, and then
check the paper for the following:
Make sure it is free of rips, dust, wrinkles, and curled or bent edges.
Make sure all the paper in the stack is the same size and type, unless
you are working with photo paper.
3 Insert paper into the paper tray print-side down until it stops. To avoid
bending the paper, make sure you do not push the paper in too far, or
push too hard. To avoid paper jams, be sure to push paper into the tray
just until it stops initially.
If you are using letterhead, insert the top of the page first.
Do not use too much paper. Check that the stack of paper contains several
sheets but is no higher than the top of the paper-width guide.
4 Slide the paper-width guide in until it stops at the edge of the paper. Make
sure that the paper stack lies flat in the paper tray and fits under the tab of
the paper-width guide.
14

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