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hp psc

1100/1200 series

all-in-one

reference guide

Company 2003

All rights are reserved. No part of the

document may be photocopied,

reproduced, or translated to another

language without the prior written

consent of Hewlett-Packard Company.

This product incorporates Adobe’s

PDF technology, which contains an

implementation of LZW licensed under

U.S. Patent 4,558,302.

Palomar Software Inc. The HP PSC

1100/1200 Series includes printer

driver technology licensed from

Palomar Software, Inc.

www.palomar.com

Computer, Inc.

Apple, the Apple logo, Mac, Mac

logo, Macintosh, and Mac OS are

trademarks of Apple Computer, Inc.,

registered in the U.S. and other

countries.

Publication number: Q1647-90192

First edition: June 2003

Printed in U.S.A., Mexico, Germany,

Singapore, or China

Windows

, Windows NT

, Windows

, Windows XP

, and Windows

2000

are U.S.-registered trademarks

of Microsoft Corporation.

Intel

and Pentium

are registered

trademarks of Intel Corporation.

notice

The information contained in this

document is subject to change without

notice and should not be construed as

a commitment by the Hewlett-Packard

Company.

Hewlett-Packard assumes no

responsibility for any errors

that may appear in this

document, nor does it make

expressed or implied warranty

of any kind with regard to this

material, including, but not

limited to, the implied

warranties of merchantability

and fitness for a particular

purpose.

The Hewlett-Packard Company shall

not be liable for incidental or

consequential damages in connection

with, or arising out of the furnishing,

performance, or use of this document

and the program material which it

describes.

Note: Regulatory information can be

found in the “Technical information”

section of this guide.

It is not lawful in many places to make

copies of the following items. When in

doubt, check with a legal

representative first.

• Governmental paper or

documents:

- Passports

- Immigration papers

- Selective service papers

- Identification badges, cards, or

insignias

•Governmental stamps:

-Postage stamps

- Food stamps

• Checks or drafts drawn on

Governmental agencies

• Paper currency, traveler’s checks,

or money orders

• Certificates of deposit

• Copyrighted works

safety information

Warning! To prevent fire

or shock hazard, do not

expose this product to

rain or any type of

moisture.

Always follow basic safety precautions

when using this product to reduce risk

of injury from fire or electric shock.

Warning! Potential

shock hazard

1 Read and understand all

instructions in the setup poster.

2 Use only a grounded electrical

outlet when connecting the unit to

a power source. If you do not

know whether the outlet is

grounded, check with a qualified

electrician.

3 Observe all warnings and

instructions marked on the

product.

4 Unplug this product from wall

outlets before cleaning.

5 Do not install or use this product

near water or when you are wet.

6 Install the product securely on a

stable surface.

7 Install the product in a protected

location where no one can step

on or trip over the line cord, and

where the line cord will not be

damaged.

8 If the product does not operate

normally, see the online

Troubleshooting help.

9 No operator-serviceable parts

inside. Refer servicing to qualified

service personnel.

10 Use in a well-ventilated area.

Adobe and the Acrobat

logo are either registered

trademarks or trademarks

of Adobe Systems

Incorporated in the United

States and/or other

countries.

iii

contents

1 get help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 quick start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

front panel features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

use your hp psc with a computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

review the hp photo & imaging director . . . . . . . . . . . . . . . . . . . . . 4

front panel status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

3 load originals and load paper. . . . . . . . . . . . . . . . . . . . . . . . . . . 9

load originals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

load letter or A4 size paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

load envelopes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

load postcards, hagaki cards, or 4-by-6 inch photo paper . . . . . . . . . 11

tips for loading other types of paper in the paper tray . . . . . . . . . . . . 12

set the paper type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 use the copy features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

make copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

make a copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

increase copy speed or quality . . . . . . . . . . . . . . . . . . . . . . . . . . 15

set the number of copies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

perform special copy jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

copy a photo . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

fit a copy to the page or to a hagaki card . . . . . . . . . . . . . . . . . . 16

stop copying . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

5 use the scan features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

scan an original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

stop scanning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

6 maintain your hp psc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

clean the glass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

clean the lid backing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

clean the exterior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

work with print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

print a self-test report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

handle print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

replace the print cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

align cartridges. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

self-maintenance sounds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

7 additional setup information . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

possible installation problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

remove and reinstall your hp psc software. . . . . . . . . . . . . . . . . . . . . 26

additional troubleshooting help . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

hp psc 1200 seriesiv

8 technical information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

physical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

power specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

regulatory notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

regulatory model identification number . . . . . . . . . . . . . . . . . . . . .29

FCC statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

doc statement / déclaration de conformité (Canada). . . . . . . . . . . .30

geräuschemission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

notice to Korean customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

9 get hp psc support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

get support and other information from the internet . . . . . . . . . . . . . . .31

hp customer support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

call in the U.S. during warranty . . . . . . . . . . . . . . . . . . . . . . . . . .31

call hp japan customer care center . . . . . . . . . . . . . . . . . . . . . . . .32

call elsewhere in the world. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

call in Australia post-warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . .34

prepare your unit for shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

hp distribution center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

10 warranty information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

express service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

warranty upgrades . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

returning your hp psc for service . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

hewlett-packard limited global warranty statement . . . . . . . . . . . . . . . .38

extent of limited warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

limitations of warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

limitations of liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

local law . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

declaration of conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

order media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

order print cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

get help

help description

Setup Poster The Setup Poster provides instructions for setting up and configuring

your HP PSC. Make sure you use the correct poster for your operating

system (Windows or Macintosh).

HP Photo & Imaging

Help

The HP Photo & Imaging Help provides detailed information on using

the software for your HP PSC.

For Windows users: Go to the HP Director, and click Help.

For Macintosh users: Go to the HP Director, and click Help, then click

hp photo and imaging help.

Reference Guide The Reference Guide contains information on using your HP PSC and

provides additional troubleshooting assistance for the installation

process. The Reference Guide also contains information on how to

order supplies and accessories, technical specifications, support, and

warranty information.

Troubleshooting help To access troubleshooting information:

For Windows users: In the HP Director, click Help. Open the

Troubleshooting book in the HP Photo & Imaging Help, then follow the

links to general troubleshooting as well as links to Troubleshooting help

that is specific to your HP PSC. Troubleshooting is also available from

the Help button that appears on some error messages.

For Macintosh users: Open the Apple Help Viewer, click hp photo and

imaging troubleshooting, then click hp psc 1200 series or hp psc

1100 series.

Internet help and

technical support

If you have Internet access, you can get more information from the

HP website at:

http://www.hp.com/support

The website also provides answers to frequently-asked questions.

Readme file After you install your software, you can access the Readme file from

either the HP PSC 1100/1200 Series CD-ROM or the HP PSC

1100 Series or HP PSC 1200 Series program folder. The Readme file

contains late-breaking information that does not appear in the

Reference Guide or the online help. To access the Readme file, do the

following:

For Windows: go to the Windows taskbar, click Start, point to

Programs or All Programs (XP), point to Hewlett-Packard, point to

HP PSC 1200 Series or HP PSC 1100 Series, and then choose View the

Readme File.

For Macintosh: go to the HD:Applications:HP PSC Software folder.

Dialog-box help

(Windows only)

For Windows: Clicking Help in a dialog box displays information about

options and settings within the dialog box.

hp psc 1100/1200 series

chapter 1

quick start

You can perform many functions using either the front panel or the HP PSC

software.

Even if you do not connect your HP PSC to a computer, you can use the front

panel to copy documents or photos.

front panel features

Review the illustrations below and identify the location of the buttons on the front

panel.

feature purpose

1 On/Resume (HP PSC 1200 Series): Turns the HP PSC on and off. Also

used to resume a copy or print job after a jam or other error. If the HP PSC

is in an error state, you can turn it off by pressing On/Resume for 3

seconds.

On (HP PSC 1100 Series): turns the HP PSC on and off.

2 Check Paper: A status light that indicates the need to load paper or

remove a paper jam.

3 Check Print Cartridge: A status light that indicates the need to reinsert or

replace the print cartridge or close the print cartridge access door.

4 Cancel: Use to stop a job or exit button settings.

5 Copies (1-9) (HP PSC 1200 Series): Use to change the number of copies

for this copy job.

hp psc 1100/1200 series

chapter 2

use your hp psc with a computer

If you installed the HP PSC software on your computer according to the Setup

Poster, you can access all the features of the HP PSC using the HP Director.

review the hp photo & imaging director

The HP Director is available through the desktop shortcut or when the HP PSC

lid is raised (Windows only).

for windows users

1 Do one of the following:

– Double-click the hp director icon on the desktop.

– In the Windows taskbar, click Start, point to Programs or All Programs

(XP), point to Hewlett-Packard, point to hp psc 1200 series or hp psc

1100 series, then choose hp photo & imaging director.

– Raise the lid of the HP PSC.

This options works only if the HP PSC software is running.

2 In the Select Device box, click to see a list of installed HP devices

supported by this software.

3 Select hp psc 1200 series or hp psc 1100 series.

The Director displays only the buttons that are appropriate for the selected

device.

6 Resume (HP PSC 1100 Series): Also used to resume a copy or print job

after a jam or other error.

7 Size: use to change the copy image size to either 100 percent, Fit to Page,

or Fit to Hagaki (certain models only).

Paper Type: Use to change the paper type to plain or photo. For

information on the best paper type settings for a particular paper type, see

recommended paper-type settings for printing and recommended paper-

type settings for copying in the hp psc 1200 series or hp psc 1100 series

section of the HP Photo & Imaging Help.

9 Start Copy, Black: Use to start a black-and-white copy.

10 Start Copy, Color: Use to start a color copy.

11 Scan: Use to start a scan of an original from the glass. If the HP PSC

software is installed, the image will be scanned to the scan preview

window (Windows) or HP Scan Window (Macintosh), and you can then

choose the destination for the scanned image. The default destination is

the HP Photo & Imaging Gallery. On Windows, you can have the image

sent directly to the HP Photo & Imaging Gallery by changing the Scan

Picture settings in the HP Director.

feature purpose

reference guide

quick start

the hp photo & imaging director for windows

for macintosh users

! Do one for the following:

– For OS 9, double-click the HP Photo and Imaging Director icon on the

desktop.

– For OSX, double-click the HP Photo and Imaging Director icon on the

dock.

64 578

feature purpose

1 Select Device: Use this feature to select the product you want to use from

the list of installed HP products.

2 Settings: Use this feature to view or change various settings for your HP

device, such as print, scan, or copy.

3 Status: Displays the status window for all-in-one devices only.

4 Scan Picture: Scans an image to the scan preview window, and you can

then choose the destination for the scanned image. The default destination

is the HP Photo & Imaging Gallery. You can have the image sent directly

to the HP Photo & Imaging Gallery by changing the Scan Picture settings

in the HP Director.

5 Scan Document: Scans text and displays it in the selected destination text

editing software program.

6 Make Copies: Displays the Copy dialog box where you can select the

copy quality, the number of copies, the color, the size, and can start a

copy.

7 View & Print: Displays the HP Photo & Imaging Gallery, where you can

view and edit images, use HP Photo Prints, make and print a photo album,

e-mail an image, and unload an image to the Web.

8 Help: Provides access to HP Photo & Imaging Help, which provides

software help, a product tour, and troubleshooting information.

9 Click this arrow to access tool tips, which explain each of the Director

options.

hp psc 1100/1200 series

chapter 2

The following figure shows some of the features available through the HP Photo

and Imaging Director for Macintosh. Consult the legend for a brief explanation

of a specific feature.

the hp photo and imaging director for macintosh

front panel status lights

There are several status lights on the front panel that provide information about

tasks that are currently being performed by your HP PSC, or about maintenance

tasks that need to be performed on the device. For example, these status lights

indicate whether the unit is on or off, processing a black-and-white or color copy

job, or whether the device is out of paper or there is a paper jam.

All status lights on the front panel are reset to the default display after two

minutes.

1 2

4 5 6 7

feature purpose

1 Select Device: Use this feature to select the product you want to use from

the list of installed HP products.

2 Settings: Use this feature to view or change various settings for your HP

device, such as print, scan, or copy.

3 Scan Picture: Scans an image to the HP Scan Window, and you can then

choose the destination for the scanned image. The default destination is

the HP Photo and Imaging Gallery.

4 Scan Document: Scans text and displays it in a text editing software

program.

5 Make Copies: Displays the Copy dialog box where you can select the

copy quality, the number of copies, the color, the size, and can start a

copy.

6 Maintain Printer: Accesses the HP Inkjet Utility where you can clean and

align the print cartridges, check print cartridge ink levels, print a test or

sample page, register your printer, or access information on product

support.

7 View and Print: Displays the HP Photo and Imaging Gallery, where you

can view and edit images.

reference guide

quick start

Review the table below to become familiar with the front-panel status lights that

provide information about tasks that are currently being performed by your

HP PSC.

In addition to providing information about current tasks, the lights on the front

panel may also indicate error conditions, as described in the table below.

If the On light, Check Print Cartridge light, Check Paper light, and Start Copy,

Black and Start Copy, Color lights are all flashing, do the following:

1 Verify that the front-panel overlay is attached to the HP PSC.

2 Power cycle your HP PSC by disconnecting the power cord and

reconnecting.

On/Resume

Check Paper

Cancel

Check Print Cartridge

On light

(green)

Black Copy

Area

(backlight)

Color Copy

Area

(backlight)

Explanation What to do?

The On light

is not

illuminated.

Light is off. Light is off. Your HP PSC is turned off. Press the On button to turn

your HP PSC on.

The On light

is illuminated.

Light is on. Light is on. Your HP PSC is turned on

and is ready for use.

Begin a scan, copy, or

print job from the front

panel or from the software.

The On light

is blinking

Light is on. Light is on. Your HP PSC is processing

a Print, Scan, or

Maintenance job.

Wait for your HP PSC to

finish processing the job.

The On light

is blinking

Light is

blinking.

Light is on. Your HP PSC is processing

a black-and-white copy

job that was started from

the front panel or the

software.

Wait for your HP PSC to

finish processing the job.

The On light

is blinking

Light is on. Light is

blinking.

Your HP PSC is processing

a color copy job that was

started from the front

panel or the software.

Wait for your HP PSC to

finish processing the job.

Blinks faster

for 3 seconds

and then

stays

illuminated.

Light is on

or blinking.

Light is on

or blinking.

Your HP PSC is busy

doing another task.

Wait for the current job to

be completed before

starting another job.

hp psc 1100/1200 series

chapter 2

On Light

(green)

Check

Paper

Light

Check

Cartridge

Light

Explanation What to do?

Light is

blinking

Light is off Light is off The HP PSC is trying to

scan and there is a

communication problem.

Verify that your computer is

on and is connected to the

HP PSC. Verify that the

HP PSC software is installed.

Light is on Light is

blinking

Light is off The paper tray is empty or

the HP PSC has a paper

jam.

Load paper, or remove the

paper jam. Then press

Resume to continue.

Light is on Light is off Light is

blinking

The print cartridge access

door may be open, the

print cartridges may be

missing or not seated

properly, the tape may not

have been removed from

the print cartridges, or

there may be a problem

with the print cartridge.

Remove the print cartridges

and make sure the tape has

been removed. Re-insert the

print cartridges and make

sure they are properly

seated. Close the access

door. For more information

on this condition, click the

Status icon in the System

Tray. If you are still having

problems, refer to the

Troubleshooting help for

information on checking ink

levels and cleaning print

cartridges.

Light is

blinking

Light is off Light is

blinking

There may be a problem

with the print cartridge.

Click the Status icon in the

System Tray for more

information.

Light is off Light is

blinking

Light is

blinking

The print carriage is

stalled.

Open the print cartridge

access door and make sure

the carriage is not

obstructed.

Light is

blinking

Light is

blinking

Light is

blinking

The HP PSC had a fatal

error.

Turn the HP PSC off and then

on again. Restart your

computer. If the problem is

not corrected, unplug the

HP PSC and plug it in again.

If the problem persists,

contact HP.

A paper jam occurred

while scanning.

Turn the HP PSC off, then on

again, and try to scan

again.

load originals and load paper

You can make copies from originals loaded on the glass. You can also print and

copy onto a variety of paper types, weights, and sizes. It is important, however,

that you choose the right paper and make sure that it is loaded correctly and

not damaged.

load originals

You can copy or scan any original by placing it on the glass.

Note: Some copy options, such as Fit to Page, will not work correctly if the

glass and lid backing are not clean. For more information, see clean the

glass and clean the lid backing on page 21.

1 Lift the lid and place the original face down on the glass in the front-left

corner with the sides of the original touching the left and bottom edges.

It is important to use the front-left corner when using the copy feature.

2 Close the lid.

load letter or A4 size paper

Following is the basic procedure for loading paper. There are specific

considerations for loading certain types of paper, postcards, and envelopes.

After you review this procedure, see tips for loading other types of paper in the

paper tray on page 12, load envelopes on page 11, and load postcards,

hagaki cards, or 4-by-6 inch photo paper on page 11.

For best results, adjust the paper settings each time you change paper types or

paper sizes. For more information, see set the paper type on page 13.

Top edge of

original

lid

hp psc 1100/1200 series

chapter 3

to load the paper tray

1 Lower the paper tray, and if necessary, slide the paper-width guide to the

outermost position.

2 Tap the stack on a flat surface to align the edges of the paper, and then

check the paper for the following:

– Make sure it is free of rips, dust, wrinkles, and curled or bent edges.

– Make sure all the paper in the stack is the same size and type, unless

you are working with photo paper.

3 Insert paper into the paper tray print-side down until it stops. To avoid

bending the paper, make sure you do not push the paper in too far, or

push too hard. To avoid paper jams, be sure to push paper into the tray

just until it stops initially.

If you are using letterhead, insert the top of the page first.

Do not use too much paper. Check that the stack of paper contains several

sheets but is no higher than the top of the paper-width guide.

4 Slide the paper-width guide in until it stops at the edge of the paper. Make

sure that the paper stack lies flat in the paper tray and fits under the tab of

the paper-width guide.

reference guide

load originals and load paper

load envelopes

Use the print feature of your software to print to envelopes with your HP PSC.

Do not use shiny or embossed envelopes, or envelopes that have clasps or

windows. You can load the paper tray with one or multiple envelopes.

1 Remove all paper from the paper tray.

2 Slide an envelope into the tray, with the envelope flap up and to the left

(print-side down), until it stops.

3 Adjust the paper-width guide against the envelope.

Be careful not to bend the envelope.

If you are loading multiple envelopes, make sure the envelopes fit within

the tray (do not overload it).

Consult the help files in your word processing software for details on how

to format text for printing on envelopes.

load postcards, hagaki cards, or 4-by-6 inch photo paper

Following is the procedure for loading postcards, hagaki cards, or 4-by-6 inch

photo paper.

1 Remove all paper from the paper tray, and then slide a stack of cards or

4-by-6 inch photo paper into the tray until it stops.

Make sure the print-side faces down.

Note: If you are using photo paper with perforated tabs, load the photo

paper so that the tabs are closest to you.

2 Adjust the paper-width guide against the cards or photo paper until it

stops.

Make sure the cards or photo paper fit within the tray (do not overload it).

hp psc 1100/1200 series

chapter 3

tips for loading other types of paper in the paper tray

The following table provides guidelines for loading certain types of paper and

transparency film. For best results, adjust the paper settings each time you

change paper types and paper sizes. For more information, see set the paper

type on page 13.

Note: Some paper types may not be available in your country/region.

Note: HP Photo Paper and HP Photo Paper, Glossy, 4-by-6, are not

recommended for printing with your HP PSC. To print photos, use

HP Everyday Photo Paper. For your best photo printing needs, use

HP Premium Plus Photo Paper.

Note: Photo paper may curl when you remove it from the box. To prevent

curling, keep photo paper in the sealed bag until ready for use. If your

photo paper has curled, curl it the opposite way to flatten it before inserting

it into the HP PSC.

paper tips

HP papers

• HP Premium Inkjet Paper: Locate the gray arrow on the nonprinting

side of the paper, and then insert paper with the arrow side facing

up.

• HP Premium Photo Paper, HP Premium Plus Photo Paper, or

HP Everyday Photo Paper: Load the glossy (print) side down. Always

load at least five sheets of regular paper in the paper tray first, and

then place the photo paper on top of the regular paper.

• HP Premium Inkjet Transparency Film: Insert the film so that the white

transparency strip (with arrows and the HP logo) is on top and is

going into the tray first.

• HP Inkjet T-Shirt Transfer Iron-On: Flatten the transfer sheet completely

before using it; do not load curled sheets. (To prevent curling, keep

transfer sheets sealed in the original package until you are ready to

use them.) Manually feed one sheet at a time, with the unprinted side

facing down (the blue stripe faces up).

• HP Matte Greeting Cards, HP Glossy Greeting Cards, or HP Felt-

Textured Greeting Cards: Insert a small stack of HP greeting-card

paper, with the print-side down into the paper tray until it stops.

Labels

(works only with

printing)

• Always use letter-size or A4-size label sheets designed for use with

HP inkjet products (like Avery Inkjet Labels), and make sure that the

labels are not over two years old.

• Fan the stack of labels to make sure none of the pages are sticking

together.

• Place a stack of label sheets on top of standard paper in the paper

tray, print-side down. Do not insert labels one sheet at a time.

Postcards or hagaki

cards

Insert a stack of postcards or hagaki cards with the print-side down into

the paper tray until it stops. Line the postcards up on the right side of the

paper tray, and slide the paper-width guide up against the left side of

the cards until it stops.

reference guide

load originals and load paper

set the paper type

If you want to use a different type of paper, such as photo paper, transparency

film, t-shirt transfer paper, or brochures, simply load that paper in the paper

tray. You should then change the paper type settings to ensure the best print

quality.

HP recommends paper type settings according to the type of paper you are

using.

This setting refers to copy options only. If you want to set the paper type for

printing, set the properties from the Print dialog box.

! Press the Paper Type button to select Plain or Photo.

To avoid jams, remove papers from the output tray frequently. The output tray

capacity is affected by the type of paper and the amount of ink you are using.

For more information about output-tray capacity, refer to the technical

information section in the HP Photo & Imaging Help.

4-by-6 inch photo

paper

Insert the photo paper with the print-side down into the paper tray until

it stops. Place the long edge of the photo paper against the right side of

the paper tray, and slide the paper-width guide up against the long edge

of the photo paper until it stops. If the photo paper you are using has

perforated tabs, load the photo paper so that the tabs are closest to you.

paper tips

hp psc 1100/1200 series

chapter 3

use the copy features

The copy features let you do the following:

• Produce high-quality color and black-and-white copies.

• Make high-quality copies of photos using photo paper.

• Enlarge or reduce the size of an original to fit a specific paper size.

make copies

You can make copies using the front panel of your HP PSC or by using the

HP PSC software on your computer. Copy features are available using either

method. However, the software offers additional copy features that are not

available from the front panel.

All copy settings that you select on the front panel are reset two minutes after

the HP PSC completes the copy.

make a copy

1 Load your original on the glass.

2 Press Start Copy, Black or Start Copy, Color.

You can also use the Paper Type button to select either Plain or Photo

paper, or use the Size button to select either 100% (creates an exact copy

of the original) or Fit to Page. For information on Fit to Page, see fit a copy

to the page or to a hagaki card on page 16.

Note: Before starting a color copy job, make sure that the color print

cartridge is installed in your HP PSC. If only the black print cartridge is

installed, you can make black and white copies to plain paper.

increase copy speed or quality

The HP PSC provides two options that affect copy speed and quality.

• Best produces the highest quality for all paper. Best copies more slowly

than the fast setting. Best is the default setting for all copies. For

instructions, see make a copy on page 15.

• Fast copies faster than the Best setting. The text is of comparable quality to

the Best setting, but the graphics may be of lower quality.

to make a copy from the front panel using the fast setting

1 Load your original on the glass.

2 Press the Paper Type button to select Plain.

Note: When using the Fast copy speed setting, you must select Plain as the

Paper Type.

3 Press and hold down the Scan button, and then press Start Copy, Black or

Start Copy, Color.

reference guide

use the copy features

1 Load the original on the glass.

2 Press the Size button to select Fit to Page or Fit to Hagaki.

3 Press Start Copy, Black or Start Copy, Color.

stop copying

! To stop copying, press Cancel on the front panel.

hp psc 1100/1200 series

chapter 4

use the scan features

Scanning is the process of converting pictures and text into an electronic format

for your computer. You can scan just about anything:

•Photos

• Newspaper articles

• Text documents

Because the scanned image or text is in an electronic format, you can bring it

into your word processor or graphics program and modify it to suit your needs.

You can do the following:

• Scan photos of your kids and e-mail them to relatives, create a

photographic inventory of your house or office, or create an electronic

scrapbook.

• Scan text from an article into your word processor and quote it in a report,

saving you a lot of retyping.

Tip: To use the scan features, your HP PSC and computer must be

connected and turned on. The HP PSC software must also be installed and

running on your computer prior to scanning. To verify that the HP PSC

software is running on Windows, look for a status icon in the system tray.

On a Macintosh, the HP PSC software is always running.

Note: Bright direct sunlight on your HP PSC, or halogen desk lamps placed

close to your HP PSC, may affect the quality of scanned images.

Note: High resolution scanning (600 dpi or higher) requires a large

amount hard disk space. If there is not enough hard disk space available,

your system may stall.

scan an original

You can start a scan from your HP PSC or from the HP PSC software on your

computer.

For more information about scanning your pictures or documents using the

HP PSC software, see scan pictures and documents in the HP Photo & Imaging

Help.

to scan an original from the front panel to your Windows computer

1 Load your original on the glass.

2 Press Scan.

A preview image of the scan appears in the HP PSC software on your

computer.

Note: In the HP PSC software, the default setting is to display a preview

image. You can change this default setting if you do not want to see a

preview image.

hp psc 1100/1200 series

chapter 5

3 When the preview image appears, you can make a few optional

adjustments to the scanned image.

Note: For more information about making changes to an image during the

preview, see adjust an image during the preview in scan pictures and

documents in the HP Photo & Imaging Help.

4 Click Accept.

The HP PSC does a final scan of the original and sends the image to the

HP Photo & Imaging Gallery, which automatically opens and displays the

image. The HP Photo & Imaging Gallery has many editing tools that you

can use to edit your image and achieve the results that you want.

Note: For more information about using the HP Photo & Imaging Gallery,

see manage images in how to use the software.

to scan an original from the front panel to your Macintosh computer

1 Load your original on the glass.

For more information, see load originals on page 9.

2 Press Scan.

The HP PSC scans the original and sends the image to the Scan window.

You can make adjustments to the image in the Scan Window.

3 When you are finished adjusting the scan settings, you can save the

image, print it, or send it to the HP Photo and Imaging Gallery.

See the HP Photo and Imaging Gallery online help for more information.

stop scanning

You can stop a scan by pressing the Cancel button located on the front panel.

maintain your hp psc

This section provides instructions for keeping your HP PSC in top working

condition. Perform these maintenance procedures as necessary.

clean the glass

Dirty glass, from fingerprints, smudges, hair, and so on, slows down

performance and affects the accuracy of features such as Fit to Page and Copy.

1 Turn off the unit, unplug the power cord, and raise the lid.

2 Clean the glass with a soft cloth or sponge slightly moistened with a

nonabrasive glass cleaner.

Caution! Do not use abrasives, acetone, benzene, or carbon

tetrachloride on the glass; these can damage it. Do not place

liquids directly on the glass. They may seep under it and damage

the unit.

3 Dry the glass with a chamois or cellulose sponge to prevent spotting.

clean the lid backing

Minor debris can accumulate on the white document-backing located

underneath the unit’s lid. This can cause problems during scan or copy tasks.

1 Turn off the unit, unplug the power cord, and raise the lid.

2 Clean the white document-backing with a soft cloth or sponge slightly

moistened with a mild soap and warm water.

3 Wash the backing gently to loosen debris; do not scrub the backing.

4 Dry the backing with a chamois or soft cloth.

Caution! Do not use paper-based wipes as these may scratch the

backing.

5 If this does not clean the backing well enough, repeat the previous steps

using isopropyl (rubbing) alcohol, and wipe the backing thoroughly with a

damp cloth to remove any residual alcohol.

clean the exterior

Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off the case.

The interior of the unit does not require cleaning. Keep fluids away from the

interior of the unit as well as the front panel.

hp psc 1100/1200 series

chapter 6

work with print cartridges

To ensure the best print quality from your HP PSC, you will need to perform some

simple maintenance procedures.

print a self-test report

If you are experiencing problems with printing, before replacing the print

cartridges, you should print a Self-Test Report.

1 Press and hold down the Cancel button.

2 Press the Start Copy - Color button.

A self-test report is printed for your HP PSC, which may indicate the source

of any problems you may be having.

Check the color blocks and nozzle patterns for streaking or white lines.

– Missing color blocks may indicate that the given color pen is out of

ink.

– Streaks may indicate clogged nozzles or dirty contacts. Do not clean

with alcohol.

handle print cartridges

Before you replace a print cartridge, you should know the part names and how

to handle the print cartridge.

Color blocks

Nozzle patterns

Plastic tape with

pink tab

(must be removed)

Copper contacts

Ink nozzles

under tape

Do not touch the copper

contacts or the ink nozzles

reference guide

maintain your hp psc

replace the print cartridges

The HP PSC notifies you to replace your print cartridges.

See order print cartridges on the inside back cover for information on ordering

replacement print cartridges.

1 Turn on the unit, then open the print cartridge access door by lowering the

handle.

The print carriage moves to the center of the unit.

2 After the carriage stops moving, push down on the print cartridge to

release it, and then toward you out of its slot.

Note: It is normal to see ink build-up in the print cartridge slots.

3 Remove the new print cartridge from its packaging and, being careful to

touch only the bright pink plastic tab, gently remove the plastic tape to

uncover the ink nozzles.

Caution! Do not touch the copper contacts or ink nozzles.

print cartridge

access door

Push down

hp psc 1100/1200 series

chapter 6

Once you have removed the plastic tape, install the print cartridge

immediately to prevent the ink from drying in the nozzles.

4 Push the new print cartridge into the appropriate slot at a slight angle until

it clicks into place.

Caution! Do not attempt to push the cartridge straight into the slot.

It must slide in at a slight angle.

The tri-color print cartridge goes on the left and the black cartridge goes on

the right.

5 Close the print cartridge access door.

align cartridges

After you install or replace a print cartridge, the HP PSC automatically prints a

print cartridge alignment sheet. This may take a few moments. Aligning the

cartridges ensures high-quality output.

! Place the print cartridge alignment sheet on the glass, then press the Scan

button.

The cartridges are aligned correctly.

Note: During alignment the button LED will blink until the procedure

completes, which takes about 30 seconds.

self-maintenance sounds

During the life of your product you may hear various mechanical sounds. This is

a normal part of your unit’s self-maintenance.

additional setup information

During the installation of the HP PSC software, a number of windows are

displayed. You should see the following:

• Installing

• Copying files

• A request to plug in the HP PSC

• Green OK and check mark

• Request to restart your computer (may not occur in all cases)

•Registration

If you did not see all of these windows, there may be a problem with the

installation. Verify the following:

• The HP Director contains five icons (double-click the HP Director icon on

the desktop)

• The HP PSC is listed in the Printers dialog box

• There is an icon for the HP PSC in the System Tray that indicates the

HP PSC is ready.

If the HP Director does not show five icons, you may need to wait a few minutes

for the HP PSC to connect to your computer.

possible installation problems

If nothing appears on your computer screen after you insert the HP PSC 1100/

1200 Series CD-ROM into your computer’s CD-ROM drive

1 From the Start menu, choose Run.

2 In the Run dialog box, enter d:\setup.exe (if your CD-ROM drive is not

assigned to drive letter d, use the appropriate drive letter), then click OK.

If the HP Director does not contain five icons, do the following:

• Verify that the front-panel overlay is attached, then unplug the HP PSC and

plug it in again.

• Verify that the USB and power cables are plugged in.

– Unplug the USB cable and plug it in again.

– Do not attach the USB cable to a keyboard or nonpowered hub.

– Verify that the USB cable is 3 meters or less in length

– If you have several USB devices attached to your computer, you may

want to unplug the others during the installation.

Note: AppleTalk is not supported.

• Unplug the HP PSC from the wall and plug it in again.

• Restart your computer.

hp psc 1100/1200 series

chapter 7

On Windows, check the System Tray for applications that are running in

the background and close them before restarting your computer.

remove and reinstall your hp psc software

If five icons do not appear in the Director, you may need to uninstall and re-

install the software. Do not simply delete the HP PSC program files from your

hard drive. Be sure to remove them properly using the uninstall utility provided

in the HP PSC program group.

to uninstall from a Windows computer

1 Disconnect your HP PSC from your computer.

2 On the Windows taskbar, click Start, choose Programs or All Programs

(XP), choose Hewlett-Packard, choose hp psc 1200 series or hp psc

1100 series, then choose uninstall software.

3 Follow the directions on the screen.

Be sure to disconnect your HP PSC.

4 If you are asked whether you would like to remove shared files, click No.

Other programs that use these files may not work properly if the files are

deleted.

5 After the program finishes removing the software, disconnect your

HP PSC, and restart your computer.

Note: It is important that you disconnect your HP PSC before restarting

your computer.

6 To reinstall the software, insert the HP PSC 1100/1200 Series CD-ROM

into your computer’s CD-ROM drive, and follow the instructions that

appear.

7 After the software is installed, connect and turn on your HP PSC, following

the onscreen instructions and the instructions in your Setup Poster.

After connecting and turning on your HP PSC, you may have to wait

several minutes for all of the Plug and Play events to complete.

When the software installation is complete, you will see a Status Monitor

icon in the System Tray.

8 To verify that the software is properly installed, double-click on the

HP Director icon on the desktop. If the HP Director shows five icons, the

software has been properly installed.

to uninstall from a Macintosh computer

1 Disconnect your HP PSC from your computer.

2 Double-click on Applications:HP All-in-One Software folder.

reference guide

additional setup information

3 Double-click on HP Uninstaller.

4 Follow the directions that appear on the screen.

5 After the program finishes removing the software, disconnect your

HP PSC, and restart your computer.

6 To reinstall the software, insert the HP PSC 1100/1200 Series CD-ROM

into your computer’s CD-ROM drive.

Note: When re-installing the software, follow the instructions on the Setup

Poster. Do not connect the HP PSC to your computer until after you have

completed the software installation.

7 On the desktop, open the CD-ROM, double-click on hp all-in-one installer,

and follow the instructions that appear.

additional troubleshooting help

You may want to refer to the readme file for more information on possible

installation problems. On Windows, you can access the readme file from the

Start button on the taskbar; select Programs, Hewlett-Packard, hp psc

1200 series or hp psc 1100 series, View the Readme File. On Macintosh, you

can access the readme file by double-clicking on the icon located in the top-level

folder of the HP PSC software CD-ROM.

The readme file provides more information, including

• Using the Re-install utility after a failed installation to return your PC to a

state that will allow the HP PSC to be re-installed.

• Using the Re-install utility on Windows 98 to recover from a Composite

USB System Driver missing error.

This error may occur if the hardware is installed prior to installing the

software. After running the Re-install utility, reboot your PC, and install the

HP PSC software before connecting the HP PSC to your computer.

You can also find more information on this website

www.hp.com/support

hp psc 1100/1200 series

chapter 7

warranty information

HP PSC 1100/1200 Series

Duration of Limited Warranty (hardware and labor): 1 Year

Duration of Limited Warranty (CD media): 90 Days

Duration of Limited Warranty (print cartridges): Until the HP ink is depleted or the “end of

warranty” date printed on the cartridge has been reached, whichever occurs first.

Note: The services described in the express service and warranty upgrades sections

below may not be available in all locations.

warranty service

express service

To obtain HP express repair service, the customer must contact an HP service office or an

HP Customer Support Center for basic troubleshooting first. See hp customer support on

page 31 for steps to take before calling Customer Support.

If a customer unit needs a minor part replacement and these parts can normally be

replaced by the customer, the customer-replaceable components may be serviced through

expedited part shipment. In this event, HP will prepay shipping charges, duty and taxes;

provide telephone assistance on replacement of the component; and pay shipping

charges, duty, and taxes for any part that HP asks to be returned.

The HP Customer Support Center may direct customers to designated authorized service

providers who are certified by HP to service the HP product.

warranty upgrades

Upgrade your standard factory warranty to a total of three years with the

HP SUPPORTPACK. Service coverage begins on product purchase date and the pack must

be purchased within the first 180 days of product purchase. This program offers phone

support from 6:00 A.M. to 10:00 P.M. Mountain Standard Time (MST) Monday through

Friday and 9:00 A.M. to 4:00 P.M. (MST) on Saturdays. If during your technical support

call it is determined that you need a replacement product, then HP will ship you this

product next business day free of charge. Available in U.S. only.

For more information, please call 1-888-999-4747 or visit the following HP website:

www.hp.com/go/hpsupportpack

Outside the U.S., please call your local HP Customer Support office. See call elsewhere

in the world on page 32 for a list of international Customer Support numbers.

returning your hp psc for service

Before returning your HP PSC for service, you must call HP Customer Support. See

hp customer support on page 31 for steps to take before calling Customer Support.

HP PSC 1100 Handleiding

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