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HP OiceJet Pro 6960 All-in-One series
User Guide
Copyright information
© 2016 HP Development Company, L.P.
Edition 1, 7/2016
HP Company notices
The information contained in this document is
subject to change without notice.
All rights reserved. Reproduction, adaptation,
or translation of this material is prohibited
without prior written permission of HP, except
as allowed under copyright laws.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed
as constituting an additional warranty. HP shall
not be liable for technical or editorial errors or
omissions contained herein.
Acknowledgements
Microsoft and Windows are either registered
trademarks or trademarks of Microsoft
Corporation in the United States and/or other
countries.
ENERGY STAR and the ENERGY STAR mark are
registered trademarks owned by the U.S.
Environmental Protection Agency.
Mac, OS X, and AirPrint are trademarks of Apple
Inc., registered in the U.S. and other countries.
Safety information
Always follow basic safety precautions when
using this product to reduce risk of injury from
re or electric shock.
- Read and understand all instructions in the
documentation that comes with the printer.
- Observe all warnings and instructions marked
on the product.
- Unplug this product from wall outlets before
cleaning.
- Do not install or use this product near water,
or when you are wet.
- Install the product securely on a stable
surface.
- Install the product in a protected location
where no one can step on or trip over the line
cord, and the line cord cannot be damaged.
- If the product does not operate normally, see
Solve a problem.
- There are no user-serviceable parts inside.
Refer servicing to qualied service personnel.
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 2
Manage power ..................................................................................................................................... 3
Quiet Mode ........................................................................................................................................... 4
Optimize Printing Supplies .................................................................................................................. 5
Understand the printer parts ................................................................................................................................. 5
Top and front view ............................................................................................................................... 6
Printing supplies area .......................................................................................................................... 7
Back view ............................................................................................................................................. 7
Use the printer control panel ................................................................................................................................. 7
Overview of buttons and lights ........................................................................................................... 8
Control panel display icons ................................................................................................................. 8
Function tabs ....................................................................................................................................... 9
Change printer settings ....................................................................................................................... 9
Use shortcuts .................................................................................................................................... 10
Dashboard ......................................................................................................................................... 10
Paper basics ......................................................................................................................................................... 10
Recommended papers for printing ................................................................................................... 11
Order HP paper supplies ................................................................................................................... 12
Tips for selecting and using paper .................................................................................................... 12
Load paper ........................................................................................................................................................... 13
Load an original on the scanner glass ................................................................................................................. 19
Load an original in the document feeder ............................................................................................................ 19
Update the printer ............................................................................................................................................... 20
Open the HP printer software (Windows) ............................................................................................................ 21
Turn the printer o .............................................................................................................................................. 21
3 Print ........................................................................................................................................................... 22
Print documents .................................................................................................................................................. 22
Print brochures .................................................................................................................................................... 23
Print on envelopes ............................................................................................................................................... 24
Print photos ......................................................................................................................................................... 25
Print on special and custom-size paper .............................................................................................................. 26
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Print on both sides (duplexing) ........................................................................................................................... 28
Print with AirPrint™ ............................................................................................................................................. 28
Tips for successful printing ................................................................................................................................. 29
4 Copy and scan .............................................................................................................................................. 32
Copy ..................................................................................................................................................................... 32
Scan ...................................................................................................................................................................... 32
Scan to a computer ............................................................................................................................ 33
Scan to email ..................................................................................................................................... 34
Set up Scan to Email ....................................................................................................... 34
Scan a document or photo to email ................................................................................ 34
Change account settings ................................................................................................. 35
Scan using Webscan .......................................................................................................................... 36
Scanning documents as editable text ............................................................................................... 36
Scan documents as editable text ................................................................................... 36
Guidelines for scanning documents as editable text ..................................................... 37
Create a new scan shortcut (Windows) ............................................................................................. 38
Change scan settings (Windows) ...................................................................................................... 38
Tips for copy and scan success ............................................................................................................................ 39
5 Fax ............................................................................................................................................................. 40
Send a fax ............................................................................................................................................................ 40
Send a standard fax .......................................................................................................................... 40
Send a standard fax from the computer ........................................................................................... 41
Send a fax from a phone ................................................................................................................... 41
Send a fax using monitor dialing ...................................................................................................... 42
Send a fax using printer memory ...................................................................................................... 42
Send a fax to multiple recipients ...................................................................................................... 43
Send a fax in Error Correction Mode ................................................................................................. 43
Receive a fax ........................................................................................................................................................ 44
Receive a fax manually ...................................................................................................................... 44
Set up backup fax .............................................................................................................................. 45
Reprint received faxes from memory ............................................................................................... 45
Forward faxes to another number .................................................................................................... 46
Set automatic reduction for incoming faxes .................................................................................... 46
Block unwanted fax numbers ........................................................................................................... 47
Receive faxes using HP Digital Fax .................................................................................................... 48
Set up phone book contacts ................................................................................................................................ 48
Create and edit a phone book contact .............................................................................................. 49
Create and edit a group phone book contact .................................................................................... 49
Delete phone book contacts ............................................................................................................. 50
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Print a list of phone book contacts ................................................................................................... 51
Change fax settings ............................................................................................................................................. 51
Congure the fax header ................................................................................................................... 51
Set the answer mode (Auto answer) ................................................................................................. 51
Set the number of rings before answering ....................................................................................... 52
Change the answer ring pattern for distinctive ring ......................................................................... 52
Set the dial type ................................................................................................................................ 53
Set the redial options ........................................................................................................................ 53
Set the fax speed ............................................................................................................................... 54
Set the fax sound volume ................................................................................................................. 54
Fax and digital phone services ............................................................................................................................ 55
Fax on Voice over Internet Protocol .................................................................................................................... 55
Use reports .......................................................................................................................................................... 55
Print fax conrmation reports .......................................................................................................... 56
Print fax error reports ....................................................................................................................... 57
Print and view the fax log ................................................................................................................. 57
Clear the fax log ................................................................................................................................ 57
Print the details of the last fax transaction ...................................................................................... 57
Print a Caller ID Report ...................................................................................................................... 58
View the Call History ......................................................................................................................... 58
Additional fax setup ............................................................................................................................................ 58
Set up faxing (parallel phone systems) ............................................................................................ 59
Select the correct fax setup for your home or oice ..................................................... 60
Case A: Separate fax line (no voice calls received) ......................................................... 61
Case B: Set up the printer with DSL ................................................................................ 62
Case C: Set up the printer with a PBX phone system or an ISDN line ............................. 63
Case D: Fax with a distinctive ring service on the same line .......................................... 64
Case E: Shared voice/fax line .......................................................................................... 65
Case F: Shared voice/fax line with voice mail ................................................................. 66
Case G: Fax line shared with computer modem (no voice calls received) ...................... 67
Set up the printer with a computer dial-up modem .................................... 68
Set up the printer with a computer DSL/ADSL modem ................................ 69
Case H: Shared voice/fax line with computer modem ................................................... 70
Shared voice/fax with computer dial-up modem ........................................ 70
Shared voice/fax with computer DSL/ADSL modem .................................... 71
Case I: Shared voice/fax line with answering machine .................................................. 73
Case J: Shared voice/fax line with computer modem and answering machine ............. 74
Shared voice/fax line with computer dial-up modem and answering
machine ........................................................................................................ 75
Shared voice/fax line with computer DSL/ADSL modem and answering
machine ........................................................................................................ 76
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Case K: Shared voice/fax line with computer dial-up modem and voice mail ............... 78
Serial-type fax setup ......................................................................................................................... 80
Test fax setup .................................................................................................................................... 80
6 Web Services ............................................................................................................................................... 82
What are Web Services? ....................................................................................................................................... 82
Set up Web Services ............................................................................................................................................. 82
Use Web Services ................................................................................................................................................. 84
HP ePrint ............................................................................................................................................ 84
Print apps .......................................................................................................................................... 85
Remove Web Services .......................................................................................................................................... 85
7 Work with cartridges ................................................................................................................................... 86
Information on cartridges and the printhead ..................................................................................................... 86
Check the estimated ink levels ............................................................................................................................ 87
Replace the cartridges ......................................................................................................................................... 87
Order cartridges ................................................................................................................................................... 89
Store printing supplies ........................................................................................................................................ 89
Anonymous usage information storage .............................................................................................................. 90
Ink cartridge warranty information ..................................................................................................................... 90
8 Network setup ............................................................................................................................................. 91
Set up the printer for wireless communication ................................................................................................... 91
Before you begin ............................................................................................................................... 91
Set up the printer on your wireless network .................................................................................... 92
Change the connection type ............................................................................................................. 92
Test the wireless connection ............................................................................................................. 93
Turn on or o the wireless capability of the printer ......................................................................... 93
Change network settings ..................................................................................................................................... 93
Use Wi-Fi Direct .................................................................................................................................................... 95
9 Printer management tools ........................................................................................................................... 98
Toolbox (Windows) .............................................................................................................................................. 98
HP Utility (OS X) ................................................................................................................................................... 98
Embedded web server ......................................................................................................................................... 98
About cookies .................................................................................................................................... 99
Open the embedded web server ....................................................................................................... 99
Embedded web server cannot be opened ...................................................................................... 100
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10 Solve a problem ....................................................................................................................................... 101
Jams and paper-feed issues .............................................................................................................................. 101
Clear a paper jam ............................................................................................................................. 101
Read general instructions in the Help for clearing paper jams .................................... 101
Clear a print carriage jam ................................................................................................................ 106
Read general instructions in the Help for clearing a print carriage jams .................... 106
Learn how to avoid paper jams ....................................................................................................... 107
Solve paper-feed problems ............................................................................................................. 107
Printing issues ................................................................................................................................................... 108
Fix problems with page not printing (unable to print) ................................................................... 108
Read general instructions in the Help for unable to print issues ................................ 108
Fix print quality issues .................................................................................................................... 112
Read general instructions in the Help for resolving print quality issues ..................... 112
Copy issues ........................................................................................................................................................ 115
Scan issues ........................................................................................................................................................ 116
Fax issues ........................................................................................................................................................... 116
Run the fax test ............................................................................................................................... 116
What to do if the fax test failed ...................................................................................................... 117
Troubleshoot fax problems ............................................................................................................. 121
Read general instructions in the Help for specic fax problems ................................................... 121
The display always shows Phone O Hook .................................................................. 121
The printer is having problems sending and receiving faxes ...................................... 121
The printer cannot receive faxes, but can send faxes .................................................. 123
The printer cannot send faxes, but can receive faxes .................................................. 124
Fax tones are recorded on my answering machine ...................................................... 124
The computer cannot receive faxes (HP Digital Fax) ................................................... 124
Network and connection issues ........................................................................................................................ 125
Fix wireless connection ................................................................................................................... 125
Find network settings for wireless connection .............................................................................. 125
Fix Wi-Fi Direct connection ............................................................................................................. 125
Fix Ethernet connection .................................................................................................................. 126
Printer hardware issues ..................................................................................................................................... 126
Get help from the printer control panel ............................................................................................................ 127
Understand printer reports ............................................................................................................................... 127
Printer status report ....................................................................................................................... 128
Network conguration page ........................................................................................................... 128
Print quality report .......................................................................................................................... 128
Wireless test report ......................................................................................................................... 128
Web access test report .................................................................................................................... 128
Solve problems using Web Services .................................................................................................................. 129
Maintain the printer ........................................................................................................................................... 129
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Clean the scanner glass .................................................................................................................. 129
Clean the exterior ............................................................................................................................ 130
Clean the document feeder ............................................................................................................. 130
Maintain the printhead and cartridges ........................................................................................... 131
Restore original factory defaults and settings ................................................................................................. 132
HP support ......................................................................................................................................................... 133
Appendix A Technical information ................................................................................................................. 135
Specications ..................................................................................................................................................... 135
Regulatory information ..................................................................................................................................... 137
Regulatory model identication number ....................................................................................... 138
FCC statement ................................................................................................................................. 138
Notice to users in Korea .................................................................................................................. 139
VCCI (Class B) compliance statement for users in Japan ................................................................ 139
Notice to users in Japan about the power cord .............................................................................. 139
Noise emission statement for Germany ......................................................................................... 139
Visual display workplaces statement for Germany ........................................................................ 139
Notice to users of the U.S. telephone network: FCC requirements ................................................ 140
Notice to users of the Canadian telephone network ...................................................................... 141
Notice to users of the German telephone network ........................................................................ 142
Australia wired fax statement ........................................................................................................ 142
European Union Regulatory Notice ................................................................................................. 142
Products with wireless functionality ............................................................................ 142
European telephone network declaration (Modem/Fax) ............................................. 142
Declaration of conformity ............................................................................................................... 143
Regulatory information for wireless products ............................................................................... 144
Exposure to radio frequency radiation ......................................................................... 144
Notice to users in Brazil ................................................................................................ 144
Notice to users in Canada ............................................................................................. 145
Notice to users in Taiwan .............................................................................................. 145
Notice to users in Mexico .............................................................................................. 146
Notice to users in Japan ................................................................................................ 146
Notice to users in Korea ................................................................................................ 146
Environmental product stewardship program .................................................................................................. 146
Eco-Tips ........................................................................................................................................... 147
European Union Commission Regulation 1275/2008 .................................................................... 147
Paper ............................................................................................................................................... 147
Plastics ............................................................................................................................................ 147
Material safety data sheets ............................................................................................................ 147
Recycling program .......................................................................................................................... 147
HP inkjet supplies recycling program ............................................................................................. 147
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Power consumption ........................................................................................................................ 148
Disposal of waste equipment by users ........................................................................................... 148
Chemical substances ....................................................................................................................... 148
Restriction of hazardous substance (Ukraine) ............................................................................... 148
Restriction of hazardous substance (India) .................................................................................... 148
China SEPA Eco Label User Information .......................................................................................... 149
China Energy Label for Printer, Fax and Copier ............................................................................... 149
The Table of Hazardous Substances/Elements and their Content (China) .................................... 150
EPEAT ............................................................................................................................................... 150
Battery disposal in Taiwan .............................................................................................................. 150
California Perchlorate Material Notice ............................................................................................ 151
EU Battery Directive ........................................................................................................................ 152
Battery notice for Brazil .................................................................................................................. 153
Index ........................................................................................................................................................... 154
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xii ENWW
1 How do I?
●
Get started
●
Print
●
Copy and scan
●
Fax
●
Web Services
●
Work with cartridges
●
Network setup
●
Solve a problem
ENWW 1
2 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
Paper basics
●
Load paper
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Update the printer
●
Open the HP printer software (Windows)
●
Turn the printer o
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
For accessibility information for OS X, visit the Apple website at www.apple.com/accessibility.
HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
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For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●
Manage power
●
Quiet Mode
●
Optimize Printing Supplies
Manage power
Use Sleep Mode, Auto-o and Schedule Printer On/O to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, do one of the following.
●
Touch or swipe down the tab at the top of the screen to open the Dashboard, touch .
●
Touch or swipe down the tab at the top of the screen to open the Dashboard, touch , and then
touch Power Management.
2. Touch Sleep Mode, and then touch the desired option.
Auto- o
This feature turns the printer o after 8 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn the printer back on.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use
●
Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
●
Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and O.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Schedule Printer On/O.
3. Touch the desired option, and follow the onscreen messages to set the day and time to turn the printer
o and on.
ENWW HP EcoSolutions (HP and the Environment) 3
CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button) located
on the front left side of the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Never turn o the printer when cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining
cartridges, or damage to the ink system.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Touch O next to Quiet Mode to turn it on.
To create a schedule for Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Touch O next to Quiet Mode to turn it on.
4. Touch O next to Schedule, and then change the start time and end time of the schedule.
To turn on Quiet Mode while the printer is printing
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then select the current print job in progress.
2.
On the printing screen, touch (Quiet Mode) to turn it on.
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode .
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3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the printer software (OS X)
1. Open HP Utility. For more information, see HP Utility (OS X).
2. Select the printer.
3. Click Quiet Mode .
4. Select On or O .
5. Click Apply Now.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
●
Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
●
Optimize paper usage by printing on both sides of the paper.
●
Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
●
Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
Understand the printer parts
This section contains the following topics:
●
Top and front view
●
Printing supplies area
●
Back view
ENWW Understand the printer parts 5
Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Cartridge access door
5 Scanner lid
6 Scanner glass
7 Front USB port
NOTE: This feature is available with some models of the printer.
8 Power button
9 Input tray (also referred to as the paper tray)
10 Paper-width guides
11 Output tray extender
12 Output tray
13 Control panel display
14 Control panel
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Printing supplies area
1 Cartridges
2 Printhead
3 Cartridge access door
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
Back view
1 Power input
2 Fax port (1-LINE)
3 Fax port (2-EXT)
4 Ethernet network port
5 Rear universal serial bus (USB) port
Use the printer control panel
This section contains the following topics:
ENWW Use the printer control panel 7
●
Overview of buttons and lights
●
Control panel display icons
●
Function tabs
●
Change printer settings
●
Use shortcuts
●
Dashboard
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control panel features.
Label Name and Description
1 Home button: Returns to the home screen from any other screen.
2 Control panel display: Touch the screen to select menu options, or scroll through the menu items. For information about the icons
that appear on the display, see Control panel display icons.
3 Wireless light: Indicates the status of the printer's wireless connection.
●
Solid blue light indicates that wireless connection has been established and you can print.
●
Blinking light indicates wireless error. Refer to the message on the printer display.
●
If the wireless light is o, wireless is turned o.
4 Help button: Opens the Help menu when on the Home screen, or shows contextual help content if it is available for the current
operation when on other screens.
5 Back button: Returns to the previous menu.
Control panel display icons
To access the icons, touch or swipe down the tab at the top of a screen to open the Dashboard, and then touch
the icon.
Icon
Purpose
Setup: Displays the setup screen for changing preferences, network setup, Wi-Fi Direct, Web Services setup, fax
setup, and other maintenance settings and generating reports.
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Icon Purpose
Wireless: Displays wireless status and menu options. For more information, see Set up the printer for wireless
communication.
NOTE: (Ethernet) and (Wireless) will not be displayed at the same time. Showing the Ethernet icon or
the wireless icon depends on the way your printer is connected to the network. If the network connection of the
printer has not been set up, then the printer control panel display shows (Wireless) by default.
HP ePrint: Displays the Web Services Summary menu, where you can check ePrint status details, change ePrint
settings, or view the printer email address. For more information, see HP ePrint .
Wi-Fi Direct: Displays the status, name, and password for Wi-Fi Direct, and the number of devices connected. You
can also change settings and print a guide.
Ink: Displays the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-ink
alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have to
replace the cartridges until prompted to do so.
Fax Status: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
HP EcoSolutions: Displays a screen where you can congure some of the printer's environmental features.
Function tabs
Function tabs are located at the bottom of the screen.
Function tab Purpose
(Shortcuts)
Access to shortcuts you have created.
Copy Copy document, or ID card.
Scan Scan document or photo to email, USB ash drive, network folder, or computer.
Print Print photo or document from USB ash drive, or manage print jobs.
Fax Set up fax, send fax, or reprint received fax.
Apps Access to the apps for your printer.
Change printer settings
Use the control panel to change the printer function and settings, print reports, or get help for the printer.
ENWW Use the printer control panel 9
TIP: If the printer is connected to a computer, you can also change the printer settings using the printer
management tools in computer.
For more information about these tools, see Printer management tools.
To change settings for a function
The Home screen of the control panel display shows the available functions for the printer.
1. From the control panel display, select a function tab, touch and slide your nger across the screen, and
then touch the icon to select the desired function.
2.
After selecting a function, touch ( Settings ), scroll through the available settings, and then touch
the setting you want to change.
3. Follow the prompts on the control panel display to change the settings.
TIP: Touch (Home) to return to the Home screen.
To change the printer settings
To change the printer settings or print reports, use the options available on the Setup menu.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch and scroll through the screens.
3. Touch the screen items to select screens or options.
TIP:
Touch (Home) to return to the Home screen.
Use shortcuts
Using shortcuts on the printer control panel, you can create a collection of the tasks frequently used from all
features available in the function folders.
Once shortcuts are created, you can access to them on the Home screen or through the Shortcuts tab.
Dashboard
The Dashboard on the printer control panel lets you access the icons on the display, check the status of the
printer, or monitor and manage current and scheduled printer tasks.
To open the Dashboard, touch or swipe down the tab at the top of a screen on the control panel.
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
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HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
●
Recommended papers for printing
●
Order HP paper supplies
●
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
●
HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. The printer supports several sizes, including A4, 8.5 x 11 inches, 4 x 6 inches (10 x
15 cm), and 5 x 7 inches (13 x 18 cm) in two nishes - glossy or soft gloss (semi-gloss). Ideal for framing,
displaying, or gifting your best photos and special photo projects. HP Premium Plus Photo Paper delivers
exceptional results with professional quality and durability.
●
HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches, 10 x 15 cm (4 x 6 inches),
13 x 18 cm (5 x 7 inches). It is acid-free for longer lasting documents.
●
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches, 5 x 7
inches and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting documents.
ENWW Paper basics 11
Business documents
●
HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
●
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
●
HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
●
HP Bright White Inkjet Paper
HP Bright White Inkjet Paper delivers high-contrast colors and sharp text. It is opaque enough for two-
sided color usage with no show-through, which makes it ideal for newsletters, reports, and yers.
●
HP Printing Paper
HP Printing Paper is a high-quality multifunction paper. It produces documents that look and feel more
substantial than documents printed on standard multipurpose or copy paper. It is acid-free for longer
lasting documents.
●
HP Oice Paper
HP Oice Paper is a high-quality multifunction paper. It is suitable for copies, drafts, memos, and other
everyday documents. It is acid-free for longer lasting documents.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
Tips for selecting and using paper
For the best results, observe the following guidelines.
●
Load only one type and one size of paper at a time into a tray or document feeder.
●
Make sure the paper is loaded correctly when loading from the input tray or document feeder.
12 Chapter 2 Get started ENWW
●
Do not overload the tray or document feeder.
●
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
—
Multipart forms
—
Media that is damaged, curled, or wrinkled
—
Media with cutouts or perforations
—
Media that is heavily textured, embossed, or does not accept ink well
—
Media that is too lightweight or stretches easily
—
Media that contains staples or clips
Load paper
To load standard paper
1. Lift the output tray.
2. Pull out the input tray to extend it.
3. Slide the paper-width guides out as far as possible.
ENWW Load paper 13
4. Insert the paper print-side down in the center of the tray and slide it forward until it stops.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
5. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the tray.
6. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.
7. Pull out the output tray extension.
14 Chapter 2 Get started ENWW
To load cards and photo paper
1. Lift the output tray.
2. Pull out the input tray to extend it.
3. Insert the paper print-side down in the center of the tray and slide it forward until it stops.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load paper while the printer is printing.
4. Slide the paper-width guides in the tray until they touch the edge of the stack of paper, and then close
the tray.
5. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.
ENWW Load paper 15
6. Pull out the output tray extension.
To load legal paper
1. Pull out the paper tray, slide the paper-width guides outward, and then remove any previously loaded
media.
2. Unlock and open the front side of the paper tray.
3. Load paper.
●
Insert a stack of paper into the paper tray with the short edge forward and the print side down.
16 Chapter 2 Get started ENWW
Make sure the stack of paper is aligned with the appropriate paper size lines on the front of the
tray. Besides, make sure the stack of paper does not exceed the stack height marking on the edge
of the tray.
NOTE: Do not load paper while the printer is printing.
●
Slide the paper forward until it stops.
●
Slide the paper-width guides inward until they stop at the edges of the paper.
4. Push the paper tray back in.
5. Pull out the output tray extension.
To load an envelope
1. Lift the output tray.
ENWW Load paper 17
2. Pull out the input tray to extend it.
3. Insert the envelopes with the side you want to print on down, and load according to the graphic.
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the input
tray, and does not exceed the stack height marking on the side of the tray.
NOTE: Do not load envelopes while the printer is printing.
4. Slide the paper-width guides in the tray until they touch the edge of the stack of envelopes, and then
push the tray in to close.
5. A message appears on the control panel display prompting you to change the paper setting if you have
changed the media type or size, or retain the setting if you have replaced what was previously loaded.
18 Chapter 2 Get started ENWW
6. Pull out the output tray extension.
Load an original on the scanner glass
You can copy, scan, or fax originals by loading them on the scanner glass.
NOTE: Many of the special features do not work correctly if the scanner glass and lid backing are not clean.
For more information, see Maintain the printer.
NOTE: Remove all originals from the document feeder tray before lifting the lid on the printer.
To load an original on the scanner glass
1. Lift the scanner lid.
2. Load your original print-side down and align it with the marking on the rear left corner of the glass.
TIP: For more help on loading an original, refer to the engraved guides along the edge of the scanner
glass.
3. Close the lid.
Load an original in the document feeder
You can copy, scan, or fax a document by placing it in the document feeder.
CAUTION: Do not load photos in the document feeder; this might cause damage to your photos. Use only
paper that is supported by the document feeder.
NOTE: Some features, such as the Fit to Page copy feature, do not work when you load your originals in the
document feeder. For those features to work, load your originals on the scanner glass.
To load an original in the document feeder
1. Lift the document feeder extension.
ENWW Load an original on the scanner glass 19
NOTE: This feature is available with some models of the printer.
2. Load your original print-side up into the document feeder.
a. If you are loading an original printed in portrait orientation, place the pages so that the top edge of
the document goes in rst. If you are loading an original printed in landscape orientation, place the
pages so that the left edge of the document goes in rst.
b. Slide the paper into the document feeder until you hear a tone or see a message on the printer
control panel display indicating that the loaded pages were detected.
TIP: For more help on loading originals in the document feeder, refer to the diagram engraved in the
document feeder tray.
3. Slide the paper-width guides inward until they stop at the left and right edges of the paper.
Update the printer
By default, if the printer is connected to a network and Web Services has been enabled, the printer
automatically checks for updates.
To update the printer using the printer control panel
1.
From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( Setup )
2. Touch Printer Maintenance .
3. Touch Update the Printer .
4. Touch Check for Printer Update Now.
20 Chapter 2 Get started ENWW
To enable the printer to automatically check for updates
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( Setup ).
2. Touch Printer Maintenance.
3. Touch Update the Printer.
4. Select Install Automatically (Recommended) or Alert When Available.
To update the printer using the embedded web server
1. Open the EWS.
For more information, see Embedded web server.
2. Click the Tools tab.
3. In the Printer Updates section, click Firmware Updates, and then follow the onscreen instructions.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator or the
person who set up the network.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following.
●
Windows 10: From the computer desktop, click Start, select All apps, click HP, and then select the icon
with the printer's name.
●
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
●
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
●
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Turn the printer o
Press (the Power button) to turn o the printer. Wait until the power light turns o before unplugging the
power cord or turning o a power strip.
CAUTION: If you incorrectly turn the printer o, the print carriage might not return to the correct position,
causing problems with the cartridges and print quality issues.
ENWW Open the HP printer software (Windows) 21
3 Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specic types of paper, or use special features.
TIP: This printer includes HP ePrint , a free service from HP that allows you to print documents on your HP
ePrint-enabled printer anytime, from any location, without any additional software or printer drivers. For
more information, see HP ePrint .
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this
time, this website might not be available in all languages.)
●
Print documents
●
Print brochures
●
Print on envelopes
●
Print photos
●
Print on special and custom-size paper
●
Print on both sides (duplexing)
●
Print with AirPrint™
●
Tips for successful printing
Print documents
To print documents (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
22 Chapter 3 Print ENWW
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print documents (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
●
Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
●
Select the orientation.
●
Enter the scaling percentage.
4. Click Print.
Print brochures
To print brochures (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software application, click Print .
3. Make sure your printer is selected.
4. To change settings, click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties , Options , Printer
Setup , Printer , or Preferences .
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print brochures (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
ENWW Print brochures 23
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the option that provides the
best quality or maximum dpi.
4. Click Print.
Print on envelopes
Avoid envelopes with the following characteristics:
●
Very slick nish
●
Self-stick adhesives, clasps, or windows
●
Thick, irregular, or curled edges
●
Areas that are wrinkled, torn, or otherwise damaged
Make sure the folds of envelopes you load in the printer are sharply creased.
NOTE: For more information about printing on envelopes, see the documentation available with the
software program you are using.
To print envelopes (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. On the File menu in your software, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print envelopes (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
24 Chapter 3 Print ENWW
3. Select the appropriate envelope size from the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
NOTE: If you change the paper size, ensure that you have loaded the correct paper.
4. From the pop-up menu, choose Paper Type/Quality, and verify the paper type setting is set to Plain
Paper.
5. Click Print.
Print photos
You can print a photo from either a computer or a USB ash drive.
NOTE: This feature is available with some models of the printer.
CAUTION: Do not remove the USB ash drive from the printer USB port while it is being accessed by the
printer. This can damage the les on the drive. When removing the USB ash drive, make sure the USB port
light is not blinking.
NOTE: The printer does not support encrypted USB ash drives or USB ash drives using the NTFS le
system.
Do not leave unused photo paper in the input tray. The paper might start to curl, which could impair the
quality of your printout. Photo paper should be at before printing.
TIP: You can use this printer to print documents and photos on your mobile device (such as a smartphone or
tablet). For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ). (At this
time, this website might not be available in all languages.)
To print a photo from the computer (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
5. Select the appropriate options on the Printing Shortcut tab.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
NOTE: After the printing is nished, remove unused photo paper from the input tray. Store the photo paper
so it does not start to curl, which could reduce the quality of your printout.
ENWW Print photos 25
To print a photo from the computer (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
●
Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the paper size ensure that you have loaded the correct paper.
●
Select the orientation.
4. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
●
Paper Type: The appropriate photo paper type
●
Quality: Select the option that provides the best quality or maximum dpi.
●
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix option.
—
O: applies no changes to the image.
—
On: automatically focuses the image; moderately adjusts image sharpness.
5. Select any other print settings you want, and then click Print.
Print on special and custom-size paper
If your application supports custom-size paper, set the size in the application before printing the document. If
not, set the size in the printer driver. You might need to reformat existing documents to print them correctly
on custom-size paper.
To set up custom sizes (Windows)
1. Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, click All apps, select Windows System, and then
click Devices,select Devices and printers under Related settings menu. Select the printer name,
and select Print server properties .
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View devices
and printers. Click or tap the printer name, and click or tap Print server properties.
●
Windows 7: From the Windows Start menu, click Devices and Printers. Select the printer name,
and select Print server properties.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Right-
click an empty area in the Printers window, and select Server Properties.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes. From the File menu, click Server Properties.
2. Select the Create a new form check box.
3. Enter the name of the custom size paper.
4. Enter the dimensions of the custom size in the Form description (measurements) section.
5. Click Save Form, and then click Close.
26 Chapter 3 Print ENWW
To print on special or custom-size paper (Windows)
NOTE: Before you can print on custom-size paper, you must set up the custom size in the Print Server
Properties.
1. Load the appropriate paper in the input tray. For more information, see Load paper.
2. From the File menu in your software application, click Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. On the Layout tab or Paper/Quality tab, click the Advanced button.
6. On the Paper/Quality tab, select the custom size from the Paper Size drop-down list.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
7. Select any other print settings that you want, and then click OK.
8. Click Print or OK to begin printing.
To print on special or custom-size paper (OS X)
Before you can print on custom-size paper, you must set up the custom size in the HP software.
1. Load the appropriate paper in the tray.
2. Create the new custom paper size.
a. In the software you want to print from, click File, and then click Print.
b. Make sure your printer is selected.
c. Click Manage Custom Sizes in the Paper Size pop-up menu.
If you do not see options on the Print dialog, click Show Details.
d. Click +, and then select the new item in the list and type a name for the custom paper size.
e. Enter the height and width for your custom paper.
f. Click Done or OK, and then click Save.
3. Use the created custom paper size to print.
a. From the File menu in your software application, click Print.
b. Make sure your printer is selected.
c. Choose the custom paper size name you created in the Paper Size pop-up menu.
d. Select any other print settings you want, and then click Print.
NOTE: Software and system requirements can be found in the Readme le, which is available on the HP
printer software CD provided with your printer.
ENWW Print on special and custom-size paper 27
Print on both sides (duplexing)
To print on both sides of the page (Windows)
1. Load paper in the input tray. For more information, see Load paper.
2. From your software, select Print.
3. Make sure your printer is selected.
4. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
NOTE: To set print settings for all print jobs, make the changes in the HP software provided with the
printer. For more information on the HP software, see Printer management tools.
5. On the Printing Shortcut tab, select a shortcut which supports the Print On Both Sides setting. Select
an option from the Print On Both Sides drop-down list.
To change other print settings, click the other tabs.
For more printing tips, see Tips for successful printing.
NOTE: If you change the paper size, be sure to load the correct paper in the input tray and set the
paper size on the printer control panel.
6. Click OK to close the Properties dialog box.
7. Click Print or OK to begin printing.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
Print with AirPrint™
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print
wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later)
in the following mobile applications:
●
Mail
●
Photos
●
Safari
●
Supported third-party applications, for example Evernote
28 Chapter 3 Print ENWW
To use AirPrint, ensure the following:
●
The printer must be connected to the same network as your AirPrint enabled device. For more
information about using AirPrint and about which HP products are compatible with AirPrint, visit the HP
Mobile Printing website at www.hp.com/go/mobileprinting . If a local version of this website is not
available in your country/region or language, you might be directed to the HP Mobile Printing site in
another country/region or language.
●
Load paper that matches the paper settings of the printer (see Load paper for more information).
Accurately setting the paper size for the paper that is loaded, enables a mobile device to know what
paper size it is printing.
Tips for successful printing
Software settings selected in the print driver only apply to printing, they do not apply to copying or scanning.
You can print your document on both sides of the paper. For more information, see Print on both sides
(duplexing).
Ink tips
●
If the print quality is not acceptable, see Printing issues for more information.
●
Use Original HP cartridges.
Original HP cartridges are designed and tested with HP printers and papers to help you easily produce
great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased Original HP cartridges, go to www.hp.com/go/anticounterfeit.
●
Install both the black and color cartridges correctly.
For more information, see Replace the cartridges.
●
Check the estimated ink levels in the cartridges to make sure there is suicient ink.
Ink level warnings and indicators provide estimates for planning purposes only.
For more information, see Check the estimated ink levels.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
●
Always turn o the printer by pressing (the Power button) to allow the printer to protect the nozzles.
Paper loading tips
For more information, also see Load paper.
●
Ensure the paper is loaded in the input tray properly, and set the correct media size and media type.
Upon loading paper in input tray, you will be prompted to set the media size and media type.
●
Load a stack of paper (not just one page). All the paper in the stack should be of the same size and type
to avoid a paper jam.
ENWW Tips for successful printing 29
●
Load paper with the print-side down.
●
Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
Printer settings tips (Windows)
●
To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the HP
printer software.
To open the HP printer software, see Open the HP printer software (Windows) for more information.
●
To select the number of pages to print per sheet, on the Layout tab of the printer driver, select the
appropriate option from the
Pages per Sheet drop-down list.
●
If you want to change the page orientation, on the Layout tab of the printer driver, select the
appropriate option from the Orientation area.
●
To view more printing settings, on the Layout or Paper/Quality tab of the printer driver, click the
Advanced button to open the Advanced Options dialog box.
NOTE: The preview on the Layout tab cannot reect what you select from the Pages per Sheet
Layout, the Booklet, or the Page Borders drop-down lists.
—
Print in Grayscale: Allows you to print a black and white document using the black ink only. Select
Black Ink Only, and then click the OK button.
—
Pages per Sheet Layout: Helps you specify the order of the pages if you print document in more
than two pages per sheet.
—
Borderless Printing: Select this feature to print photos without border. Not all paper types support
this feature. You will see an alert icon beside the option if the selected paper type in the Media
drop-down list does not support it.
—
Preserve Layout: This feature only works with the duplex printing. If the image is larger than the
printable area, select this feature to scale the page content to be within the smaller margins so
that extra pages are not created.
—
HP Real Life Technologies: This feature smooths and sharpens images and graphics for improved
print quality.
—
Booklet: Allows you to print a multiple-page document as a booklet. It places two pages on each
side of a sheet that can then be folded into a booklet in half size of the paper. Select a binding
method from the drop-down list, and then click OK.
○
Booklet-LeftBinding: The binding side after folded into a booklet appears at the left side.
Select the option if your reading habit is from left to right.
○
Booklet-RightBinding: The binding side after folded into a booklet appears at the right side.
Select the option if your reading habit is from right to left.
—
Page Borders: Allows you to add the borders to the pages if you print the document with two or
more pages per sheet.
●
You can use printing shortcut to save time setting printing preferences. A printing shortcut stores the
setting values that are appropriate for a particular kind of job, so that you can set all the options with a
single click.
To use it, go to the Printing Shortcut tab, select a printing shortcut, and then click OK.
To delete a printing shortcut, select it, and then click Delete.
NOTE: You cannot delete the default printing shortcuts.
30 Chapter 3 Print ENWW
Printer settings tips (OS X)
●
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
●
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
ENWW Tips for successful printing 31
4 Copy and scan
●
Copy
●
Scan
●
Tips for copy and scan success
Copy
To copy document or ID card
1. Make sure you have paper loaded in the input tray. For more information, see Load paper.
2. Place your original print-side down on the scanner glass or print-side up in the document feeder.
3. From the printer control panel display, touch Copy .
4. Select Document , ID Card , or Photo.
5. Scroll left or right to select the number of copies, or make other settings.
TIP:
To save your settings as defaults for future jobs, touch ( Copy Settings ), and then touch Save
Current Settings.
6. Touch Start Black or Start Color.
Scan
You can scan documents, photos, and other paper types, and send them to a variety of destinations, such as a
computer or an email recipient.
When scanning documents with the HP printer software, you can scan to a format that can be searched and
edited.
When scanning a borderless original, use the scanner glass and not the document feeder.
NOTE: Some scan functions are only available after you have installed the HP printer software.
TIP: If you have problems scanning documents, see Scan issues.
●
Scan to a computer
●
Scan to email
●
Scan using Webscan
●
Scanning documents as editable text
●
Create a new scan shortcut (Windows)
●
Change scan settings (Windows)
32 Chapter 4 Copy and scan ENWW
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
You can use the HP printer software to scan documents into editable text. For more information, see Scanning
documents as editable text.
To enable the scan to a computer feature (Windows)
If the printer is connected to the computer with a USB connection, the feature for scanning to computer is
enabled by default and cannot be disabled.
If you are using network connection, follow these instructions if the feature has been disabled, and you wish
to enable it again.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan a document or photo to a le (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
●
Choose Save as PDF to save the document (or photo) as a PDF le.
●
Choose Save as JPEG to save the photo (or document) as an image le.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
ENWW Scan 33
To scan an original from HP printer software (OS X)
1. Open HP Easy Scan.
HP Easy Scan is located in the Applications folder.
2. Click Scan .
3. Choose the type of scan prole you want and follow the onscreen instructions.
Scan to email
The Scan-to-Email App is an application that allows you to quickly scan and email photos or documents to the
specied recipients directly from your HP All-in-One printer. You can set up your email addresses, log in to
your accounts with the given PIN codes, and then scan and email your documents.
This section contains the following topics:
●
Set up Scan to Email
●
Scan a document or photo to email
●
Change account settings
Set up Scan to Email
To set up Scan to Email
1. Enable Web Services on the printer. For more information, see Set up Web Services.
2. From Home screen, touch Apps, and then touch Scan-to-Email app.
3. On the Welcome screen, touch Continue.
4. Touch in the Email: box to enter your email address, and then touch Done.
5. Touch Continue.
6. A PIN will be sent to the email address you entered. Touch Continue.
7. Touch the PIN to enter your PIN and then touch Done.
8. Touch Store Email or Auto-login, depending upon how you want the printer to store your login
information.
9. Select your scan type by touching Photo or Document.
10. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
11. Verify the email information, and touch Continue.
12. Touch Scan to Email.
13. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.
Scan a document or photo to email
To scan a document or photo to email from the control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From Home screen, touch Apps, and then touch Scan-to-Email app.
34 Chapter 4 Copy and scan ENWW
3. On the control panel display, select the account that you want to use, and touch Continue.
NOTE: Select My account is not listed if you do not have an account. You will be prompted to enter
your email address and receive a PIN.
4. If prompted, enter the PIN.
5. Select your scan type by touching Photo or Document.
6. For photos, select the scan settings, and touch Continue.
For documents, continue with the next step.
7. To add or remove recipients, touch Modify Recipient(s), and when nished touch Done.
8. Verify the email information and touch Continue.
9. Touch Scan to Email.
10. Touch OK when the scan completes, and then touch Yes to send another email, or No to nish.
To scan a document or photo to email from HP printer software (Windows)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
Choose Email as PDF or Email as JPEG to open your email software with the scanned le as an
attachment.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
Change account settings
To change account settings from the printer control panel
1. From Home screen, touch Apps, and then touch Scan-to-Email app.
2. Select the account that you want to change, and touch Modify.
3. Select which setting you want to modify, and follow the onscreen prompts.
●
Auto-login
●
Store Email
●
Remove from list
●
Change PIN
●
Delete Account
ENWW Scan 35
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
For more information, see Embedded web server.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Embedded web server.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
4. Select Webscan from EWS to enable Webscan.
5. Click Apply.
To scan using Webscan
Scanning using Webscan oers basic scan options. For additional scan options or functionality, scan from the
HP printer software.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the embedded web server. For more information, see Embedded web server.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
TIP: To scan documents as editable text, you must install the HP software included with the printer. For
more information, see Scanning documents as editable text.
Scanning documents as editable text
When scanning documents, you can use the HP software to scan documents into a format that you can
search, copy, paste, and edit. This allows you to edit letters, newspaper clippings, and many other documents.
●
Scan documents as editable text
●
Guidelines for scanning documents as editable text
Scan documents as editable text
Use the following guidelines for scanning documents as editable text.
To scan a document to editable text (Windows)
You can scan dierent types of printed documents into a format in which you can search and edit.
If Save as Editable Text (OCR) is not in the list of available scan options, you need to reinstall your software
and choose that option.
36 Chapter 4 Copy and scan ENWW
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Select Save as Editable Text (OCR) and click Scan .
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan documents as editable text (OS X)
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open HP Scan.
HP Scan is located in the Applications/HP folder at the top level of the hard disk.
3. Click the Scan button. A dialog appears requesting conrmation of your scanning device and the scan
settings preset.
4. Follow the onscreen instructions to complete the scan.
5. When all of the pages have been scanned, select Save from the File menu. The Save dialog appears.
6. Select the type of editable text.
I want to... Follow these steps
Extract just the text, without any of the formatting of the
original
Select TXT from the Format pop-up menu.
Extract the text, as well as some of the formatting of the
original
Select RTF from the Format pop-up menu.
Extract the text and make it searchable in PDF readers Select Searchable PDF from the Format pop-up menu.
7. Click Save.
Guidelines for scanning documents as editable text
Use the following guidelines to ensure the software successfully converts your documents.
●
Make sure the scanner glass or document feeder window is clean..
Smudges or dust on the scanner glass or document feeder window can prevent the software from
converting the document to editable text
●
Make sure the document is loaded correctly.
Make sure the original is properly loaded and aligned with the marking on the rear left corner of the
glass. Make sure that the document is not skewed.
●
Make sure the text on the document is clear.
To successfully convert the document to editable text, the original must be clear and of high quality.
The following conditions can cause the software to not convert the document successfully:
ENWW Scan 37
—
The text on the original is faint or wrinkled.
—
The text is too small.
—
The structure of the document is too complex.
—
The text is tightly spaced. For example, if the text that the software converts has missing or
combined characters, "rn" might appear as "m."
—
The text is on a colored background. Colored backgrounds can cause images in the foreground to
blend too much.
●
Choose the correct prole.
Be sure to select a shortcut or preset that allows scanning as editable text. These options use scan
settings designed to maximize the quality of your OCR scan.
Windows: Use the Editable Text (OCR) or Save as PDF shortcuts.
OS X: Use the Documents with Text preset.
●
Save your le in the correct format.
If you want to extract just the text from the document, without any of the formatting of the original,
select a plain text format, such as Text (.txt) or TXT.
If you want to extract the text, as well as some of the formatting of the original, select Rich Text Format,
such as Rich Text (.rtf) or RTF, or searchable PDF format, such as Searchable PDF (.pdf) or Searchable
PDF .
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Click Create New Scan Shortcut .
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: The initial screen allows you to review and modify basic settings. Click the More link at the top
right corner of the Scan dialog to review and modify detailed settings.
For more information, see Change scan settings (Windows).
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
38 Chapter 4 Copy and scan ENWW
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Open the HP printer software. For more information, see Open the HP printer software (Windows).
3. In the printer software, click Scan a Document or Photo .
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have nished changing settings, do one of the following.
●
Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
nished.
●
Click the save icon to the right of the shortcut. It saves the changes into the shortcut so that you
can reuse them next time. Otherwise, the changes only aect the current scan. Then click Scan .
Learn more about using the HP Scan software. Click here to go online for more information. At this time,
this website might not be available in all languages.
●
Customize scan settings, such as image le type, scan resolution, and contrast levels.
●
Scan to network folders and cloud drives.
●
Preview and adjust images before scanning.
Tips for copy and scan success
Use the following tips to copy and scan successfully.
●
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
●
Load your original print-side down on the scanner glass and align it with the marking on the rear left
corner of the glass.
●
To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
●
If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
●
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
●
If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display.
ENWW Tips for copy and scan success 39
5 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at a
later time within 24 hours and set up phone book contacts to send faxes quickly and easily to frequently used
numbers. From the printer control panel, you can also set a number of fax options, such as resolution and the
contrast between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
●
Send a fax
●
Receive a fax
●
Set up phone book contacts
●
Change fax settings
●
Fax and digital phone services
●
Fax on Voice over Internet Protocol
●
Use reports
●
Additional fax setup
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
●
Send a standard fax
●
Send a standard fax from the computer
●
Send a fax from a phone
●
Send a fax using monitor dialing
●
Send a fax using printer memory
●
Send a fax to multiple recipients
●
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: Send single-page faxes by placing the original on the glass. Send multiple page faxes using the
document feeder.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
40 Chapter 5 Fax ENWW
To send a standard fax from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Enter the fax number by using the keypad or by selecting from the phone book
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
5. Touch Black or Color .
If the printer detects an original loaded in the document feeder, it sends the document to the number
you entered.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have nished lling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
ENWW Send a fax 41
To send a fax from an extension phone
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax .
4. Touch Send Now.
5. When you are ready to send the fax, touch Black or Color .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient later, remain on
the line until the transmission is complete. If you were nished talking to the recipient, you can hang up
the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, create a
phone book contact to store the PIN for your calling card.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Touch Black or Color .
5. When you hear the dial tone, enter the number by using the keypad on the printer control panel.
6. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch ( Phone book ), and then touch
( Contact ) to select the phone book contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
Send a fax using printer memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
42 Chapter 5 Fax ENWW
To send a fax using printer memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Fax .
b. Touch Setup , and then touch Preferences .
c. Touch Scan and Fax Method to turn it on.
2. Load your original print-side up in the document feeder.
3. From the printer control panel display, touch Fax .
4. Touch Send Now.
5. Enter the fax number by using the keypad.
Or touch ( Phone book ), and then touch ( Contact ), ( Group ), or ( Call history ) to
select a number or group to dial.
6. Touch Send Fax .
The printer scans the originals into memory and sends the fax when the receiving fax machine is
available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load your original print-side down on the scanner glass or print-side up in the document feeder.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4.
Touch ( Phone book ), and then touch ( Group ).
5. Touch the name of the group that you want to send.
6. Touch Send Fax .
Printer sends the document to all the numbers in the selected group.
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
ENWW Send a fax 43
●
The quality and transmission speed of faxes you send and receive are aected.
●
The Speed is automatically set to Medium .
●
You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Scroll to Error Correction Mode to touch to turn the feature on or o.
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Automatic Reduction
feature, the printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
●
Receive a fax manually
●
Set up backup fax
●
Reprint received faxes from memory
●
Forward faxes to another number
●
Set automatic reduction for incoming faxes
●
Block unwanted fax numbers
●
Receive faxes using HP Digital Fax
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
44 Chapter 5 Fax ENWW
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. Do the following when you hear fax tones from a sending fax machine.
a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed are stored in memory.
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
You can reprint up to 30 of the most recently printed faxes, if they are still in memory. For example, you might
need to reprint your faxes if you lost the copy of your last printout.
To reprint faxes in memory from the printer control panel
1. Make sure you have paper loaded in the main tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax .
ENWW Receive a fax 45
3. Touch Reprint.
The faxes are printed in the reverse order from which they were received with the most recently received
fax printed rst, and so on.
4. Touch Received Fax List.
5. Touch to select a fax, and then touch Print.
If you want to stop reprinting the faxes in memory, touch (Cancel).
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done . Enter the required information for each of the following prompts: start date, start time,
end date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On .
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Automatic Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on a
second page. Automatic Reduction is useful when you receive a fax larger than A4/Letter-size fax and A4/
Letter-size paper is loaded in the input tray.
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
46 Chapter 5 Fax ENWW
3. Touch Preferences .
4. Scroll to Automatic Reduction and touch to turn the feature on or o.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5.
Touch (Plus Sign).
6. Do one of the following.
●
To select a fax number to block from the call history list, touch ( Call history ).
●
Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch the number you want to remove, and then touch Remove.
To print a junk fax list
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
ENWW Receive a fax 47
3. Touch Print Fax Reports .
4. Touch Junk Fax Report.
5. Touch Print to begin printing.
Receive faxes using HP Digital Fax
You can use HP Digital Fax to automatically receive faxes and save them directly to your computer. This saves
paper and ink.
Received faxes are saved as TIFF (Tagged Image File Format) or PDF (Portable Document Format).
The les are named in the following method: XXXX_YYYYYYYY_ZZZZZZ.tif, where X is the sender's
information, Y is the date, and Z is the time that the fax was received.
NOTE: Fax to Computer is available for receiving black-and-white faxes only. Color faxes will be printed.
HP Digital Fax requirements
●
The destination folder of the computer must be available at all times. Faxes will not be saved if the
computer is asleep or in hibernate mode.
●
Paper must be loaded in the input tray. For more information, see Load paper.
To set up or modify HP Digital Fax (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax and click Digital Fax Setup Wizard .
3. Follow the onscreen instructions.
To set up or modify HP Digital Fax (OS X)
1. Open HP Utility. For more information, see HP Utility (OS X).
2. Select the printer.
3. Click Digital Fax Archive in the Fax Settings section.
To turn o HP Digital Fax
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences and then touch HP Digital Fax.
4. Touch Turn O HP Digital Fax.
5. Touch Yes.
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP software included with the printer and the printer EWS.
For more information, see Printer management tools.
48 Chapter 5 Fax ENWW
●
Create and edit a phone book contact
●
Create and edit a group phone book contact
●
Delete phone book contacts
●
Print a list of phone book contacts
Create and edit a phone book contact
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone book ), and then touch ( Contact ).
4.
Touch (Plus Sign) to add a contact.
5. Touch Name, and then enter the name of the phone book contact, and then touch Done .
6. Touch Fax Number, and then enter the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
7. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone book ), and then touch ( Contact ).
4.
Touch (Edit) to edit a contact.
5. Touch the phone book contact that you want to edit.
6. Touch Name and then edit the name of the Phone Book contact, and then touch Done .
7. Touch Fax Number and edit the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
8. Touch Done .
Create and edit a group phone book contact
You can store groups of fax numbers as group phone book contacts.
ENWW Set up phone book contacts 49
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone book ), and then touch ( Group ).
4.
Touch (Plus Sign) to add a group.
5. Touch Name, and then enter the name of the group, and then touch Done .
6. Touch Number of Members, select the phone book contacts you want to include in this group, and then
touch Select.
7. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone book ), and then touch ( Group ).
4.
Touch (Edit) to edit a group.
5. Touch the group phone book contact that you want to edit.
6. Touch Name and then edit the name of the group phone book contact, and then touch Done .
7. Touch Number of Members.
8.
If you want to add a contact to the group, touch (Plus Sign). Touch a contact name, and then touch
Select.
If you want to remove a contact from the group, touch to deselect the contact.
9. Touch Done .
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone book ), and then touch ( Contact ).
4.
Touch (Edit).
5. Touch the name of the phone book contact you want to delete.
6. Touch Delete.
7. Touch Yes to conrm.
50 Chapter 5 Fax ENWW
Print a list of phone book contacts
You can print a list of your phone book contacts.
1. Load paper in the tray. For more information, see Load paper.
2. From the printer control panel display, touch Fax .
3. Touch Setup , and then touch Reports .
4. Touch Print Phone Book.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
●
Congure the fax header
●
Set the answer mode (Auto answer)
●
Set the number of rings before answering
●
Change the answer ring pattern for distinctive ring
●
Set the dial type
●
Set the redial options
●
Set the fax speed
●
Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP software provided with the printer. You can also set up the fax header
from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done .
5. Enter your fax number, and then touch Done .
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
●
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
●
Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
ENWW Change fax settings 51
To set the answer mode
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Answer to turn it on or o.
You may also access this feature by pressing (the Fax Status button) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Rings to Answer .
4. Touch to set the number of rings.
5. Touch Done .
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Standard Rings .
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
52 Chapter 5 Fax ENWW
To change the answer ring pattern for distinctive ring
1. Ensure that the printer is set to answer fax calls automatically.
For more information, see Set the answer mode (Auto answer).
2. From the printer control panel display, touch Fax .
3. Touch Setup , and then select Preferences .
4. Touch Distinctive Ring .
5. A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch
Yes to continue.
6. Do one of the following:
●
Touch one ring pattern, touch Fax Wizard, and then follow the wizard.
●
Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Standard Rings .
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
●
Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On .
●
No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O .
●
Connection problem redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On .
ENWW Change fax settings 53
To set the redial options
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Redial .
4. Touch Busy Redial , No Answer Redial , or Connection Problem Redial to switch it on or o.
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
●
An Internet phone service
●
A PBX (private branch exchange) system
●
Fax on Voice over Internet Protocol (VoIP)
●
An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Speed . The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 bps)
Medium v.17 (14400 bps)
Slow v.29 (9600 bps)
To set the fax speed
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Speed .
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Volume.
4. Touch to select Soft, Loud, or O .
You may also access this feature by pressing (the Fax Status button) on the Home screen.
54 Chapter 5 Fax ENWW
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
●
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
●
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
●
Dial a special access code along with the fax number.
●
Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax. A
conrmation message that indicates whether a fax was successfully sent appears briey on the control panel
display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels.
ENWW Fax and digital phone services 55
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the cartridges until the print quality becomes unacceptable.
NOTE: Ensure that the printheads and cartridges are in good conditions and installed properly. For more
information, see Work with cartridges.
This section contains the following topics:
●
Print fax conrmation reports
●
Print fax error reports
●
Print and view the fax log
●
Clear the fax log
●
Print the details of the last fax transaction
●
Print a Caller ID Report
●
View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
To enable fax conrmation
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch to select one of the following options.
O Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send) Prints a fax conrmation report for every fax you send.
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax conrmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch On (Fax Send) or On (Fax Send and Fax Receive) .
5. Touch Fax conrmation with image.
56 Chapter 5 Fax ENWW
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Error Reports.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
Prints whenever a fax error occurs.
O Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Last 30 Transactions Fax Logs .
5. Touch Print to begin printing.
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Tools.
3. Touch Clear Fax Logs/Memory.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
ENWW Use reports 57
3. Touch Print Fax Reports .
4. Touch Last Transaction Log.
5. Touch Print to begin printing.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone book ).
4.
Touch ( Call history ).
Additional fax setup
After completing all the steps in the Getting Started Guide, use the instructions in this section to complete
your fax setup. Keep your Getting Started Guide for later use.
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some
important fax settings such as the answer mode and fax header information. You can access these tools
through the HP software you installed with the printer. After you run these tools, follow the procedures in this
section to complete your fax setup.
This section contains the following topics:
●
Set up faxing (parallel phone systems)
●
Serial-type fax setup
●
Test fax setup
58 Chapter 5 Fax ENWW
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone
system.
●
If you do not see your country/region listed in the table, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems,
phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the
printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: In some countries/regions that use serial-type phone systems, the phone cord that came with
the printer might have an additional wall plug attached to it. This enables you to connect other telecom
devices to the wall jack where you plug in the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
●
If your country/region is listed in the table, you probably have a parallel-type telephone system. In
a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by
using the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord
supplied with the printer to connect it to the telephone wall jack.
Table 5-1 Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
This section contains the following topics:
●
Select the correct fax setup for your home or oice
●
Case A: Separate fax line (no voice calls received)
●
Case B: Set up the printer with DSL
●
Case C: Set up the printer with a PBX phone system or an ISDN line
●
Case D: Fax with a distinctive ring service on the same line
●
Case E: Shared voice/fax line
ENWW Additional fax setup 59
●
Case F: Shared voice/fax line with voice mail
●
Case G: Fax line shared with computer modem (no voice calls received)
●
Case H: Shared voice/fax line with computer modem
●
Case I: Shared voice/fax line with answering machine
●
Case J: Shared voice/fax line with computer modem and answering machine
●
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Determine if your telephone system is serial or parallel.
For more information, see Set up faxing (parallel phone systems).
a. Serial-type telephone system—See Serial-type fax setup.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
●
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
●
PBX: A private branch exchange (PBX) phone system.
●
ISDN: An integrated services digital network (ISDN) system.
●
Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with dierent ring patterns.
●
Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
●
Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
—
Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
—
Do you send and receive email messages on your computer through a dial-up connection?
—
Do you access the Internet from your computer through a dial-up connection?
●
Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.
●
Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
60 Chapter 5 Fax ENWW
NOTE: If your home or oice setup is not described in this section, set up the printer as you would a regular
analog phone. Make sure you use the phone cord supplied in the box to connect one end to your telephone
wall jack and the other end to the port labeled 1-LINE on the back of the printer. If you use another phone
cord, you might experience problems sending and receiving faxes.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dial-
up modem
Answering
machine
Voice mail
service
Case A: Separate fax line (no
voice calls received)
Case B: Set up the printer with
DSL
Case C: Set up the printer with
a PBX phone system or an
ISDN line
Case D: Fax with a distinctive
ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line
with voice mail
Case G: Fax line shared with
computer modem (no voice
calls received)
Case H: Shared voice/fax line
with computer modem
Case I: Shared voice/fax line
with answering machine
Case J: Shared voice/fax line
with computer modem and
answering machine
Case K: Shared voice/fax line
with computer dial-up modem
and voice mail
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
ENWW Additional fax setup 61
Figure 5-1 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer with a separate fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer.
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
62 Chapter 5 Fax ENWW
Figure 5-2 Back view of the printer
1 Telephone wall jack.
2 DSL (or ADSL) lter and cord supplied by your DSL provider.
3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer with DSL
1. Obtain a DSL lter from your DSL provider.
2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL
lter, and then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL lter to the printer, you might not be able to
fax successfully. This special phone cord is dierent from the phone cords you might already have in
your home or oice.
As only one phone cord is supplied, you might need to obtain additional phone cords for this setup.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
●
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
ENWW Additional fax setup 63
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
●
If you are using a PBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
●
If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
●
Make sure you use the supplied cord to connect from the telephone wall jack to the printer. If you do not,
you might not be able to fax successfully. This special phone cord is dierent from the phone cords you
might already have in your home or oice. If the supplied phone cord is too short, you can purchase
a longer 2-wire phone cord from your local electronics store and extend it.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
Figure 5-3 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer with a distinctive ring service
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
64 Chapter 5 Fax ENWW
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring
setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
Figure 5-4 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
3 Telephone (optional).
ENWW Additional fax setup 65
To set up the printer with a shared voice/fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
2. Do one of the following:
●
If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on
the back of the printer, and then connect a phone to this port.
●
If you have a serial-type phone system, you might plug your phone directly on top of the printer
cable which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
●
If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
●
If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
66 Chapter 5 Fax ENWW
Figure 5-5 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer with voice mail
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
2. Turn o the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
●
Set up the printer with a computer dial-up modem
●
Set up the printer with a computer DSL/ADSL modem
ENWW Additional fax setup 67
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure 5-6 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
3 Computer with modem.
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
68 Chapter 5 Fax ENWW
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port
on the back of the printer. Connect the other end of the cord to the DSL/ADSL lter.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
4 Computer.
5 Computer DSL/ADSL modem.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
2. Using the phone cord provided in the box with the printer, connect one end to the DSL lter, and then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL lter to the back of the printer, you might
not be able to fax successfully. This special phone cord is dierent from the phone cords you might
already have in your home or oice.
ENWW Additional fax setup 69
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●
Shared voice/fax with computer dial-up modem
●
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-8 Example of a parallel splitter
Figure 5-9 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
70 Chapter 5 Fax ENWW
3 Parallel splitter.
4 Computer with modem.
5 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
●
If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
●
If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
ENWW Additional fax setup 71
1 Telephone wall jack.
2 Parallel splitter.
3 DSL/ADSL lter.
4 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
5 DSL/ADSL modem.
6 Computer.
7 Telephone.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
72 Chapter 5 Fax ENWW
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service
need to be connected to additional DSL lters to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printers, connect one end to the DSL lter, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL lter to the printer, you might not be able to
fax successfully. This special phone cord is dierent from phone cords you might already have in your
home or oice.
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the
back of the printer, and then connect a phone to this port.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
Figure 5-11 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
3 Answering machine.
4 Telephone (optional).
ENWW Additional fax setup 73
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT
on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are
using your computer dial-up modem to send an email or access the Internet.
●
Shared voice/fax line with computer dial-up modem and answering machine
●
Shared voice/fax line with computer DSL/ADSL modem and answering machine
74 Chapter 5 Fax ENWW
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called a
coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-12 Example of a parallel splitter
Figure 5-13 Back view of the printer
1 Telephone wall jack.
2 "IN" phone port on your computer.
3 "OUT" phone port on your computer.
4 Telephone (optional).
5 Answering machine.
6 Computer with modem.
7 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
ENWW Additional fax setup 75
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack.
2 Parallel splitter.
76 Chapter 5 Fax ENWW
3 DSL/ADSL lter.
4 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer.
You might need to connect the supplied phone cord to the adapter provided for your country/region.
5 DSL/ADSL modem.
6 Computer.
7 Answering machine.
8 Telephone (optional).
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure 5-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL lter, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the DSL/ADSL lter to the printer, you might not be
able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
3. Connect the DSL/ADSL lter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
ENWW Additional fax setup 77
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
●
If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure 5-15 Example of a parallel splitter
●
If your computer has two phone ports, set up the printer as follows:
78 Chapter 5 Fax ENWW
Figure 5-16 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the supplied phone cord to the adapter provided for your country/
region.
3 Computer with modem.
4 Telephone.
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-
EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the supplied phone cord to the adapter provided for your country/
region.
If you do not use the supplied cord to connect from the telephone wall jack to the printer, you might not
be able to fax successfully. This special phone cord is dierent from the phone cords you might already
have in your home or oice.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn o the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
ENWW Additional fax setup 79
Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax
Conguration website for your country/region.
Austria www.hp.com/at/faxcong
Germany www.hp.com/de/faxcong
Switzerland (French) www.hp.com/ch/fr/faxcong
Switzerland (German) www.hp.com/ch/de/faxcong
United Kingdom www.hp.com/uk/faxcong
Finland www.hp./faxcong
Denmark www.hp.dk/faxcong
Sweden www.hp.se/faxcong
Norway www.hp.no/faxcong
Netherlands www.hp.nl/faxcong
Belgium (Dutch) www.hp.be/nl/faxcong
Belgium (French) www.hp.be/fr/faxcong
Portugal www.hp.pt/faxcong
Spain www.hp.es/faxcong
France www.hp.com/fr/faxcong
Ireland www.hp.com/ie/faxcong
Italy www.hp.com/it/faxcong
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
●
Tests the fax hardware
●
Veries the correct type of phone cord is connected to the printer
●
Checks that the phone cord is plugged into the correct port
●
Checks for a dial tone
●
Checks for an active phone line
●
Tests the status of your phone line connection
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
80 Chapter 5 Fax ENWW
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the cartridges are installed, and that full-size paper is loaded in the input tray before starting
the test.
3.
From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
( Setup ).
4. Touch Fax Setup .
5. Touch Tools , and then touch Run Fax Test.
The printer displays the status of the test on the display and prints a report.
6. Review the report.
●
If the test passes and you are still having problems faxing, check the fax settings listed in the
report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
●
If the test fails, review the report for more information on how to x any problems found.
ENWW Additional fax setup 81
6 Web Services
This section contains the following topics:
●
What are Web Services?
●
Set up Web Services
●
Use Web Services
●
Remove Web Services
What are Web Services?
The printer oers innovative, web-enabled solutions that can help you quickly access the Internet, obtain
documents, and print them faster and with less hassle—and all without using a computer.
NOTE: To use these web features, the printer must be connected to the Internet (either using an Ethernet
cable or wireless connection). You cannot use these web features if the printer is connected using a USB cable.
HP ePrint
●
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using HP ePrint .
NOTE: You can sign up for an account on HP Connected (might not be available in all countries/
regions), and sign in to congure the ePrint settings.
Once you have signed up for an account on HP Connected (might not be available in all countries/
regions), you can sign in to view your HP ePrint job status, manage your HP ePrint printer queue, control
who can use your printer's HP ePrint email address to print, and get help for HP ePrint .
Print apps
●
Print apps allow you to easily locate and print preformatted web content, directly from your printer. You
can also scan and store your documents digitally on the Web.
●
Print apps provide a wide range of content, from store coupons to family activities, news, travel, sports,
cooking, photos, and many more. You can even view and print your online images from popular photo
sites.
●
Certain print apps also allow you to schedule the delivery of app content to your printer.
●
Preformatted content designed specically for your printer means no cut-o text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using either an Ethernet
or wireless connection.
82 Chapter 6 Web Services ENWW
To set up Web Services, use one of the following methods.
To set up Web Services using the printer control panel
1.
From the top of the screen, touch or swipe down the tab to open the Dashboard, and then touch
( Setup ).
2. Touch Web Services Setup .
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. On the screen that appears, touch OK to allow the printer to automatically check for product updates.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. If the Printer Update Options screen is displayed, select Install Automatically (Recommended) or Alert
When Available.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
4. In the Web Services Settings section, click Setup , click Continue, and follow the onscreen instructions
to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: When updates are available, they are automatically downloaded and installed, and then the
printer restarts.
ENWW Set up Web Services 83
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the onscreen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
Use Web Services
The following section describes how to use and congure Web Services.
●
HP ePrint
●
Print apps
HP ePrint
To use HP ePrint , do the following:
●
Be sure you have an Internet- and email-capable computer or mobile device.
●
Enable Web Services on the printer. For more information, see Set up Web Services.
TIP: For more information about managing and conguring HP ePrint settings and to learn about the latest
features, visit HP Connected This site might not be available in all countries/regions..
To print documents using HP ePrint
1. On your computer or mobile device, open your email application.
2. Create a new email message, and then attach the le that you want to print.
3. Enter the HP ePrint email address in the “To” eld, and then select the option to send the email
message.
NOTE: Do not enter any additional email addresses in either the "To" or "Cc" elds. The HP ePrint
server does not accept print jobs if there are multiple email addresses.
To nd the HP ePrint email address
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard and then do one of the following.
a.
Touch ( Setup ), then touch Web Services Setup, and then touch Touch Display Email Address.
b.
Touch or swipe down the tab at the top of the screen to open the Dashboard, then touch
( Setup ), and then touch Web Services Setup.
2. Touch Print Info. The printer prints an information page that contains the printer code and instructions
on how to customize the email address.
To turn o HP ePrint
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( HP ePrint ), and then touch (Web Services Settings).
2. Touch HP ePrint , and then touch O .
84 Chapter 6 Web Services ENWW
NOTE: To remove all Web Services, see Remove Web Services.
Print apps
Print apps allow you to easily locate and print preformatted web content, directly from your printer.
To use print apps
1. From the Home screen, then touch Apps .
2. Touch the print app you want to use.
For more information about individual print app, visit HP Connected . This site might not be available in all
countries/regions.
To manage print apps
●
You can manage your print apps with HP Connected . This site might not be available in all countries/
regions. You can add, congure, or remove print apps, and set the order in which they appear on your
printer control panel display.
Remove Web Services
Use the following instructions to remove Web Services.
To remove Web Services using the printer control panel
1.
From the top of the screen, touch or swipe down the tab to open the Dashboard, touch ( HP ePrint ),
and then touch (Web Services Settings).
2. Touch Remove Web Services.
To remove Web Services using the embedded web server
1. Open the EWS. For more information, see Embedded web server.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer.
ENWW Remove Web Services 85
7 Work with cartridges
To ensure the best print quality from the printer, you need to perform some simple maintenance procedures.
TIP: If you have problems copying documents, see Printing issues.
This section contains the following topics:
●
Information on cartridges and the printhead
●
Check the estimated ink levels
●
Replace the cartridges
●
Order cartridges
●
Store printing supplies
●
Anonymous usage information storage
●
Ink cartridge warranty information
Information on cartridges and the printhead
The following tips help maintain HP cartridges and ensure consistent print quality.
●
The instructions in this guide are for replacing cartridges, and are not intended for rst time installation.
●
Keep all cartridges in the original sealed packages until they are needed.
●
Be sure to turn o the printer properly. For more information, see Turn the printer o .
●
Store cartridges at room temperature (15-35° C or 59-95° F).
●
Do not clean the printhead unnecessarily. This wastes ink and shortens the life of the cartridges.
●
Handle cartridges carefully. Dropping, jarring, or rough handling during installation can cause temporary
printing problems.
●
If you are transporting the printer, do the following to prevent ink leaking from the printer or other
damage from occurring to the printer:
—
Make sure you turn o the printer by pressing (the Power button). Wait until all sounds of
internal motion stop before unplugging the printer.
—
Make sure you leave the cartridges installed.
—
The printer must be transported sitting at; it should not be placed on its side, back, front, or top.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when cartridges
are missing.
Related topics
●
Check the estimated ink levels
86 Chapter 7 Work with cartridges ENWW
Check the estimated ink levels
You can check the estimated ink levels from the printer software or from the printer control panel.
To check the estimated ink levels from the printer control panel
▲
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Ink) to check the estimated ink levels.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not have
to replace the cartridges until prompted to do so.
NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the printer and cartridges for printing, and in printhead servicing, which
keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge after
it is used. For more information, see www.hp.com/go/inkusage .
Replace the cartridges
NOTE: For information on recycling used ink supplies, see HP inkjet supplies recycling program.
If you do not already have replacement cartridges for the printer, see Order cartridges.
NOTE: At this time, some portions of the HP website are available in English only.
NOTE: Not all cartridges are available in all countries/regions.
CAUTION: HP recommends that you replace any missing cartridges as soon as possible to avoid print quality
issues and possible extra ink usage or damage to the ink system. Never turn o the printer when cartridges
are missing.
To replace the cartridges
1. Make sure the printer is turned on and the scanner lid is closed.
2. Open the cartridge access door.
NOTE: Wait until the print carriage stops moving before proceeding.
ENWW Check the estimated ink levels 87
3. Press the front of the cartridge to release it, and then remove it from the slot.
4. Remove the new cartridge from its packaging.
88 Chapter 7 Work with cartridges ENWW
5. Using the color-coded letters for help, slide the cartridge into the empty slot until it is securely installed
in the slot.
Make sure that the color-coded letter on the cartridge matches that on the slot.
6. Repeat steps 3 through 5 for each cartridge you are replacing.
7. Close the cartridge access door.
Order cartridges
To order cartridges, go to www.hp.com . (At this time, some portions of the HP website are available in
English only.) Ordering cartridges online is not supported in all countries/regions. However, many countries
have information on ordering by telephone, locating a local store and printing a shopping list. In addition, you
can visit the www.hp.com/buy/supplies page to obtain information about purchasing HP products in your
country.
Use only the replacement cartridges that have the same cartridge number as the cartridge you are replacing.
You can nd the cartridge number in the following places:
●
In the embedded web server, by clicking the Tools tab, and then, under Product Information clicking Ink
Gauge. For more information, see Embedded web server.
●
On the printer status report (see Understand printer reports).
●
On the label of the cartridge you are replacing.
●
On a sticker inside the printer. Open the cartridge access door to locate the sticker.
NOTE: The Setup cartridge that comes with the printer is not available for separate purchase.
Store printing supplies
Cartridges can be left in the printer for extended periods of time. However, to assure optimal cartridge health,
be sure to turn o the printer properly when the printer is not in use. For more information, see Turn the
printer o .
ENWW Order cartridges 89
Anonymous usage information storage
The HP cartridges used with this printer contain a memory chip that assists in the operation of the printer. In
addition, this memory chip stores a limited set of anonymous information about the usage of the printer,
which might include the following: the number of pages printed using the cartridge, the page coverage,
frequency of printing, and the printing modes used.
This information helps HP design future printers to meet our customers' printing needs. The data collected
from the cartridge memory chip does not contain information that can be used to identify a customer or user
of the cartridge or their printer.
HP collects a sampling of the memory chips from cartridges returned to HP's free return and recycling
program (HP Planet Partners: www.hp.com/recycle ). The memory chips from this sampling are read and
studied in order to improve future HP printers. HP partners who assist in recycling this cartridge might have
access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory
chip. If you prefer to not allow access to this information, you can render the chip inoperable. However, after
you render the memory chip inoperable, the cartridge cannot be used in an HP printer.
If you are concerned about providing this anonymous information, you can make this information inaccessible
by turning o the memory chip's ability to collect the printer's usage information.
To disable the usage information function
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Preferences , and then touch Store Anonymous Usage Information to turn it o.
NOTE: To turn the usage information function on, restore the factory defaults. For more information about
how to restore the defaults, see Restore original factory defaults and settings.
NOTE: You can continue to use the cartridge in the HP printer if you turn o the memory chip's ability to
collect the printer's usage information.
Ink cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This
warranty does not cover HP ink products that have been relled, remanufactured, refurbished, misused, or
tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY-MM format, may be found on the
product as indicated:
90 Chapter 7 Work with cartridges ENWW
8 Network setup
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see Embedded web server.
This section contains the following topics:
●
Set up the printer for wireless communication
●
Change network settings
●
Use Wi-Fi Direct
Set up the printer for wireless communication
●
Before you begin
●
Set up the printer on your wireless network
●
Change the connection type
●
Test the wireless connection
●
Turn on or o the wireless capability of the printer
NOTE: If you encounter problems connecting the printer, see Network and connection issues.
TIP: For more information about setting up and using the printer wirelessly, visit the HP Wireless Printing
Center ( www.hp.com/go/wirelessprinting ).
Before you begin
Ensure the following:
●
The printer is not connected to the network using an Ethernet cable.
●
The wireless network is set up and working properly.
●
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.
●
The wireless network name is the name of your wireless network.
●
The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.
ENWW Set up the printer for wireless communication 91
Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
NOTE: Before you proceed, go through the list at Before you begin.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wireless).
2.
Touch ( Settings ).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.
If you are already using the printer with a dierent type of connection, such as a USB connection, follow the
instructions in Change the connection type to set up the printer on your wireless network.
Change the connection type
After you have installed the HP printer software and connected the printer to your computer or to a network,
you can use the software to change the connection type (for example, from a USB connection to a wireless
connection).
NOTE: Connecting an Ethernet cable turns o the wireless capability of the printer.
To change from an Ethernet connection to a wireless connection (Windows)
1. Remove the Ethernet cable from the printer.
2. Run the Wireless Setup Wizard to make the wireless connection. For more information, see Set up the
printer on your wireless network.
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin.
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Tools.
3. Click Device Setup & Software.
4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.
To change from a USB or Ethernet connection to a wireless connection (OS X)
1. Connect the printer to your wireless network.
2. Use 123.hp.com to change the software connection to wireless for this printer.
Learn more about how to change from a USB to wireless connection. Click here to go online for more
information. At this time, this website might not be available in all languages.
To change from a wireless connection to a USB or Ethernet connection (Windows)
●
Connect the USB or Ethernet cable to the printer.
92 Chapter 8 Network setup ENWW
To change from a wireless connection to a USB or Ethernet connection (OS X)
1. Open System Preferences .
2. Click Printers & Scanners .
3. Select your printer in the left pane and click - at the bottom of the list. Do the same for the fax entry, if
there is one for the current connection.
4. Connect the printer to your computer or network using either a USB or Ethernet cable.
5. Click + below the list of printers at the left.
6. Select the new printer from the list.
7. Choose your printer model name from the Use pop-up menu.
8. Click Add.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If there is a problem
with the wireless connection or if a wireless connection attempt failed, the wireless test report also provides
diagnostic information. If the printer is connected to a network, the test report displays details about the
network settings.
To print the wireless test report
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch ( Settings ).
2. Touch Print Reports.
3. Touch Wireless Test Report.
Turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
NOTE: Connecting an Ethernet cable to the printer automatically turns o the wireless capability and the
Wireless light.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch (the Wireless button), and then touch ( Settings ).
2. Touch Wireless Settings.
3. Touch Wireless to switch it on or o.
Change network settings
From the printer control panel, you can set up and manage your printer's wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or o.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
rewall settings).
ENWW Change network settings 93
To print network settings
Do one of the following:
●
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard. Touch (Wireless) or (Ethernet) to display the network status screen. Touch Print
Details to print the network conguration page.
●
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( Setup ), touch Reports , and then touch Network Conguration Report.
To set the link speed
You can change the speed at which data is transmitted over the network. The default is Automatic.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch
( Setup ), and then touch Network Setup.
2. Touch Ethernet Settings.
3. Select Advanced Settings.
4. Touch Link Speed.
5. Touch the appropriate option that matches your network hardware.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
TIP: Before setting a manual IP address, it is recommended to rst connect the printer to the network using
Automatic mode. This allows the router to congure the printer with other needed settings like subnet mask,
default gateway and DNS address.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( Setup ), and then touch Network Setup.
2. Touch Ethernet Settings or Wireless Settings.
3. Touch Advanced Settings.
4. Touch IP Settings.
A message appears warning that changing the IP address removes the printer from the network. Touch
OK to continue.
5. To change the settings manually, touch Manual (Static), and then enter the appropriate information for
the following settings:
●
IP Address
●
Subnet Mask
●
Default Gateway
●
DNS Address
94 Chapter 8 Network setup ENWW
6. Enter your changes, and then touch Done .
7. Touch OK .
Use Wi-Fi Direct
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
●
Make sure your computer or mobile device has the necessary software.
—
If you are using a computer, make sure you have installed the printer software provided with the
printer.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
—
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.
●
Make sure Wi-Fi Direct for your printer is turned on.
●
Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
●
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
●
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2.
Touch ( Settings ).
3. If the display shows that Wi-Fi Direct is O , touch Wi-Fi Direct and then switch it on.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see
Embedded web server.
To change connection method
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2.
Touch ( Settings ).
3. Touch Connection Method and then select Automatic or Manual .
ENWW Use Wi-Fi Direct 95
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can
download this plugin from the Google Play application store.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-HP OiceJet
Pro 6960 (where ** are the unique characters to identify your printer and XXXX is the printer model
located on the printer) to connect your mobile device.
If the mobile device is not automatically connected to the printer, follow the instructions on the printer
control panel to connect to the printer. If a PIN code is displayed on the printer control panel, enter the
PIN code on your mobile device.
When the mobile device is successfully connected to the printer, the printer starts printing.
To print from a wireless-capable mobile device that does not support Wi-Fi Direct
Make sure you have installed a compatible printing app on your mobile device. For more information, visit
www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the Wi-Fi connection on your mobile device. For more information, see the documentation
provided with the mobile device.
NOTE: If your mobile device does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the mobile device, connect to a new network. Use the process you normally use to connect to a
new wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks
shown such as DIRECT-**-HP OiceJet Pro 6960 (where ** are the unique characters to identify your
printer).
Enter the Wi-Fi Direct password when prompted.
4. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-HP OiceJet Pro 6960 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
96 Chapter 8 Network setup ENWW
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the Wi-Fi Direct connection.
a. Open the HP printer software. For more information, see Open the HP printer software (Windows).
b. Click Tools.
c. Click Device Setup & Software, and then select Connect a new device.
NOTE: If you have previously installed the printer over USB and want to convert to Wi-Fi Direct,
do not select the Convert a USB connected printer to wireless option.
d. When the Connection Options software screen appears, select Wireless.
e. Select your HP printer from the detected printer list.
f. Follow the onscreen instructions.
5. Print your document.
To print from a wireless-capable computer (OS X)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-HP OiceJet Pro 6960 (where
** are the unique characters to identify your printer).
If Wi-Fi Direct is turned on with security, enter the password when prompted.
4. Add the printer.
a. Open System Preferences .
b. Depending on your operating system, click Printers & Scanners .
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
Click here for online troubleshooting for Wi-Fi Direct, or for more help with setting up Wi-Fi Direct. At this
time, this website might not be available in all languages.
ENWW Use Wi-Fi Direct 97
9 Printer management tools
This section contains the following topics:
●
Toolbox (Windows)
●
HP Utility (OS X)
●
Embedded web server
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system
requirements. System requirements can be found in the Readme le, which is available on the HP printer
software CD provided with your printer.
To open the Toolbox
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Print, Scan & Fax .
3. Click Maintain Your Printer.
HP Utility (OS X)
HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd
website support information.
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Double-click HP Utility in the HP folder in the Applications folder.
Embedded web server
When the printer is connected to a network, you can use the printer's embedded web server (EWS) to view
status information, change settings, and manage it from your computer.
NOTE: To view or change some settings, you might need a password.
NOTE: You can open and use the embedded web server without being connected to the Internet. However,
some features are not available.
●
About cookies
●
Open the embedded web server
●
Embedded web server cannot be opened
98 Chapter 9 Printer management tools ENWW
About cookies
The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
Depending on your printer, if you disable cookies, you also disable one or more of the following features:
●
Using some setup wizards
●
Remembering the EWS browser language setting
●
Personalizing the EWS Home page
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Open the embedded web server
You can access the embedded web server through either a network or Wi-Fi Direct.
To open the embedded web server through a network
1.
Find out the IP address or hostname of the printer by touching (Wireless) or (Ethernet) or by
printing a network conguration page.
NOTE: The printer must be on a network and must have an IP address.
2. In a supported web browser on your computer, type the IP address or hostname assigned to the printer.
For example, if the IP address is 123.123.123.123, type the following address into the web browser:
http://123.123.123.123.
To open the embedded web server through Wi-Fi Direct
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2.
Touch ( Settings ).
3. If the display shows that Wi-Fi Direct is O , touch Wi-Fi Direct and then switch it on.
4. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-HP OiceJet Pro 6960 (where ** are the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
5. In a supported web browser on your computer, type the following address: http://
192.168.223.1.
ENWW Embedded web server 99
Embedded web server cannot be opened
Check your network setup
●
Make sure you are not using a phone cord or a crossover cable to connect the printer to the network.
●
Make sure the network cable is securely connected to the printer.
●
Make sure the network hub, switch, or router is turned on and working correctly.
Check the computer
●
Make sure the computer that you are using is connected to the same network as the printer.
Check your web browser
●
Make sure the web browser meets the minimum system requirements. For more information, see
system requirements in the printer's Readme le found on the HP printer software CD.
●
If your web browser uses any proxy settings to connect to the Internet, try turning o these settings. For
more information, see the documentation available with your web browser.
●
Make sure JavaScript and cookies are enabled in your web browser. For more information, see the
documentation available with your web browser.
Check the printer IP address
●
Make sure the printer IP address is correct.
To nd out the printer IP address, from the printer control panel, touch or swipe down the tab at the top
of the screen to open the Dashboard, touch (Wireless) or (Ethernet).
To obtain the printer IP address by printing a network conguration page, from the printer control panel,
touch or swipe down the tab at the top of the screen to open the Dashboard, touch ( Setup ), touch
Reports , and then touch Network Conguration Page.
●
Make sure the printer IP address is valid. The printer IP address should have the similar format as the
router IP address. For example, the router IP address might be 192.168.0.1 or 10.0.0.1 and the printer IP
address is 192.168.0.5 or 10.0.0.5.
If the printer IP address is similar to 169.254.XXX.XXX or 0.0.0.0, it is not connected to the network.
TIP: If you are using a computer running Windows, you can visit the HP online support website at
www.support.hp.com . This website provides information and utilities that can help you correct many
common printer problems.
100 Chapter 9 Printer management tools ENWW
10 Solve a problem
The information in this section suggests solutions to common problems. If your printer is not operating
correctly and these suggestions did not solve your problem, try using one of the support services listed in HP
support to obtain assistance.
This section contains the following topics:
●
Jams and paper-feed issues
●
Printing issues
●
Copy issues
●
Scan issues
●
Fax issues
●
Network and connection issues
●
Printer hardware issues
●
Get help from the printer control panel
●
Understand printer reports
●
Solve problems using Web Services
●
Maintain the printer
●
Restore original factory defaults and settings
●
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues.
Use an HP online troubleshooting wizard
Instructions for clearing the jam in the printer or in the document feeder and resolving issues with paper or the
paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
ENWW Jams and paper-feed issues 101
To clear a paper jam from input tray
1. Lift the output tray.
2. Pull out the input tray to extend it.
3. Press down the buttons on both sides of the input tray, and pull to remove the input tray.
4. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the gap,
grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.
102 Chapter 10 Solve a problem ENWW
5. Insert the input tray, load paper, and lower the output tray.
To clear a paper jam from print zone
1.
Press (the Power button) to turn o the printer.
2. Open the ink cartridge access door.
3. Check the paper path inside the printer.
a. Lift the handle of the paper path cover and remove the cover.
ENWW Jams and paper-feed issues 103
b. Locate any jammed paper inside the printer, grasp it with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. Reinsert the paper path cover until it snaps into place.
4. If the problem is not resolved, check the print carriage area inside the printer.
CAUTION: During the process, avoid touching the cable attached to the print carriage.
a. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
104 Chapter 10 Solve a problem ENWW
b. Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.
5. Close the ink cartridge access door.
6.
Press (the Power button) to turn on the printer.
To clear a paper jam in the document feeder
1. Lift the cover of the document feeder.
ENWW Jams and paper-feed issues 105
2. Lift the tab located on the front edge of the document feeder.
3. Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
4. Close the document feeder cover, pressing down rmly until it snaps into place.
If the above solutions do not resolve the problem, click here for more online troubleshooting.
Clear a print carriage jam
Resolve a print carriage jam. Use an HP online troubleshooting wizard
If something is blocking the print carriage or it does not move easily, get step-by-step instructions.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing a print carriage jams
Remove any objects, such as paper, that are blocking the print carriage.
NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing
jammed paper from inside the printer.
106 Chapter 10 Solve a problem ENWW
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
●
Remove printed papers from the output tray frequently.
●
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
●
Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
●
Do not use paper that is too thick or too thin for the printer.
●
Make sure that the trays are loaded correctly and are not too full. For more information, see Load paper.
●
Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
●
Do not place too much paper in the document feeder tray. For information on the maximum number of
sheets allowed in the document feeder, see Specications .
●
Do not mix dierent paper types and paper sizes in the input tray; the entire stack of paper in the input
tray must be the same size and type.
●
Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
●
Do not force paper too far inside the input tray.
●
If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
●
Use paper types that are recommended for the printer.
●
If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper.
Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
●
Paper is not picked up from a tray
—
Make sure paper is loaded in the tray. For more information, see Load paper. Fan the paper before
loading.
—
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
—
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
—
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
●
Pages are skewing
—
Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
—
Load paper into the printer only when it is not printing.
●
Multiple pages are being picked up
ENWW Jams and paper-feed issues 107
—
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
—
Ensure that the stack of paper is aligned with the appropriate paper size lines on the bottom of the
input tray, and does not exceed the stack height indicated by one or more label on the side or
paper-width guide of the input tray.
—
Make sure the tray is not overloaded with paper.
—
Use HP paper for optimum performance and eiciency.
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Troubleshoot problems with
print jobs not printing
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
To resolve print issues (Windows)
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, click All apps, select Windows System, Control
Panel, and then click View devices and printers under Hardware and Sound menu.
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
108 Chapter 10 Solve a problem ENWW
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, click All apps, select Windows System, Control
Panel, and then click View devices and printers under Hardware and Sound menu.
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending on your operating system, do one of the following:
Windows 10
i. From the Windows Start menu, click All apps, and then click Windows System.
ii. Click Control Panel, System and Security, and then click Administrative Tools.
iii. Double-click Services.
iv. Right-click the Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click Start, and then click OK.
ENWW Printing issues 109
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
110 Chapter 10 Solve a problem ENWW
To clear the print queue
a. Depending on your operating system, do one of the following:
●
Windows 10: From the Windows Start menu, click All apps, select Windows System, Control
Panel, and then click View devices and printers under Hardware and Sound menu.
●
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
●
Windows 7: From the Windows Start menu, click Devices and Printers.
●
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
●
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Double-click the icon for your printer to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
conrm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
To check the power connection and reset the printer
1. Make sure the power cord is rmly connected to the printer.
1 Power connection to the printer
2 Connection to a power outlet
2. Look at the Power button located on the printer. If it is not lit, the printer is turned o. Press the Power
button to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Unplug the power cord from the wall outlet.
5. Wait at least 15 seconds.
6. Plug the power cord back into the wall outlet.
7. Reconnect the power cord to the rear of the printer.
ENWW Printing issues 111
8. If the printer does not turn on by itself, press the Power button to turn on the printer.
9. Try using the printer again.
To resolve print issues (OS X)
1. Check for error messages and resolve.
2. Disconnect and reconnect the USB cable.
3. Verify that the product is not paused or oine.
To verify that the product is not paused or oine
a. In System Preferences, click Printers & Scanners .
b. Click the Open Print Queue button.
c. Click a print job to select it.
Use the following buttons to manage the print job:
●
Delete: Cancel the selected print job.
●
Hold: Pause the selected print job.
●
Resume: Continue a paused print job.
●
Pause Printer: Pause all print jobs in the print queue.
d. If you made any changes, try to print again.
4. Restart the computer.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online
Read general instructions in the Help for resolving print quality issues
NOTE: To avoid print quality problems, always turn the printer o using the Power button, and wait until the
Power button light goes out before you pull the plug or turn o a power strip. This allows the printer to move
the cartridges to a capped position, where they are protected from drying out.
To improve print quality (Windows)
1. Make sure you are using original HP cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality from the Quality Settings drop-down list.
●
In the printer software, click Print, Scan, & Fax and then click Set Preferences to access the print
properties.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
4. Align the printhead.
112 Chapter 10 Solve a problem ENWW
To align the printhead from the printer software
NOTE: Aligning the printhead ensures the high-quality output. The printhead does not have to be
realigned when cartridges are replaced.
a. Load letter or A4 unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the
Printer Toolbox.
d. In Printer Toolbox, click Align Printheads on the Device Services tab. The printer prints an
alignment sheet.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter, A4, or legal unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print, Scan, & Fax , and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
To clean the printhead from the printer software
a. Load letter, A4, or legal unused plain white paper into the input tray.
b. Open the HP printer software. For more information, see Open the HP printer software (Windows).
c. In the printer software, click Print, Scan, & Fax and then click Maintain Your Printer to access the
Printer Toolbox.
d. Click Clean Printheads on the Device Services tab. Follow the onscreen instructions.
7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
To improve print quality (OS X)
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
3. Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics.
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
ENWW Printing issues 113
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
5. Align the printhead.
To align the printhead from the software
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard
disk.
c. Select your printer from the list of devices at the left of the window.
d. Click Align.
e. Click Align and follow the onscreen instructions.
f. Click All Settings to return to the Information and Support pane.
6. Print a test page.
To print a test page
a. Load Letter or A4 plain, white paper in the input tray.
b. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard
disk.
c. Select your printer from the list of devices at the left of the window.
d. Click Test Page.
e. Click the Print Test Page button, and follow the onscreen instructions.
7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the printhead
automatically.
To automatically clean the printhead
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the HP folder in the Applications folder at the top level of the hard
disk.
c. Select your printer from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the onscreen instructions.
CAUTION: Clean the printhead only when necessary. Unnecessary cleaning wastes ink and
shortens the life of the print head.
114 Chapter 10 Solve a problem ENWW
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support.
f. Click All Settings to return to the Information and Support pane.
To improve print quality from the printer display
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality.
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels. If the cartridges are low on ink, consider replacing them.
4. Align the printhead.
To align the printhead from the printer display
a. Load Letter, A4, or legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
( Setup ).
c. Touch Printer Maintenance , touch Align Printhead, and then follow the onscreen instructions.
5. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer display
a. Load letter, A4, or legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
c. Touch Reports .
d. Touch Print Quality Report.
6. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in
the color and black boxes, or no ink in portions of the boxes, then automatically clean the printhead.
To clean the printhead from the printer display
a. Load Letter, A4, or legal unused plain white paper into the input tray.
b. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
c. Touch Printer Maintenance , select Clean Printhead, and then follow the onscreen instructions.
7. If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Copy issues
Troubleshoot copy problems
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
ENWW Copy issues 115
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Tips for copy and scan success
Scan issues
HP Print and Scan
Doctor
The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Solve scan problems Use an HP online troubleshooting wizard.
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Tips for copy and scan success
Fax issues
Run the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
●
Tests the fax hardware
●
Veries that the correct type of phone cord is connected to the printer
●
Checks that the phone cord is plugged into the correct port
●
Checks for a dial tone
●
Tests the status of your phone line connection
●
Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting
the test.
3. On the Fax screen, ick to the right and touch Setup , touch Setup Wizard, and then follow the onscreen
instructions.
The printer displays the status of the test on the display and prints a report.
4. Review the report.
●
If the fax test failed, review the solutions below.
●
If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
116 Chapter 10 Solve a problem ENWW
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
●
Turn the printer o by pressing (the Power button) located on the front left side of the printer and
then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in
again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the
troubleshooting information in this section.
●
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
●
If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the
printer is not busy completing another task, such as receiving a fax or making a copy. Check the display
for a message indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state
before running the test.
●
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to www.support.hp.com . This website provides information and utilities that can help you correct
many common printer problems. If prompted, select your country/region, and then click All HP Contacts for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
●
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
●
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the printer.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
●
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
ENWW Fax issues 117
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to
connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you
plug in the phone cord that came with the printer, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive
faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
Figure 10-1 Back view of the printer
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port.
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure
it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
118 Chapter 10 Solve a problem ENWW
The "Using Correct Type of Phone Cord with Fax" test failed
●
Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the
printer, and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port.
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone cord
to extend the length. You can purchase the cord at an electronics store that carries phone accessories.
●
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The "Dial Tone Detection" test failed
●
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more
pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
●
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the printer.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
ENWW Fax issues 119
●
If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
●
Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
●
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
●
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
●
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
●
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the printer.
●
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.
—
If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each
time, until you identify which piece of equipment is causing the problem.
—
If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
●
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
120 Chapter 10 Solve a problem ENWW
Troubleshoot fax problems
Troubleshoot fax problems Use an HP online troubleshooting wizard.
Resolve problems sending or receiving a fax or faxing to your computer.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for specic fax problems
What kind of fax problem are you having?
The display always shows Phone O Hook
●
You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord that came
with the printer to connect the printer to your phone line. If the phone cord that came with the printer is
not long enough, you can use a longer phone cord to extend the length. You can purchase the cord at an
electronics store that carries phone accessories.
●
Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
●
Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the
Power button) light is not lit, the printer is turned o. Make sure the power cord is rmly connected to
the printer and plugged into a power outlet. Press (the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
●
If HP Digital Fax has been enabled, you might not be able to send or receive faxes if the fax memory is
full (limited by printer memory).
ENWW Fax issues 121
●
Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the
printer and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack.
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port.
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone cord
to extend the length. You can purchase the cord at an electronics store that carries phone accessories.
●
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
●
Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
●
Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive a fax until the error condition is resolved.
●
The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try
faxing again. If the problem persists, contact your telephone company.
●
If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or
you cannot fax successfully.
●
Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
●
If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal
adapter is set to the correct switch type for your country/region, if possible.
●
If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you
122 Chapter 10 Solve a problem ENWW
hear noise, turn o your DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem o, contact your DSL provider for support.
●
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The printer cannot receive faxes, but can send faxes
●
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Standard Rings .
●
If Auto Answer is set to O , you need to receive faxes manually; otherwise, the printer cannot receive
the fax.
●
If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming
fax calls.
●
If you have a computer dial-up modem on the same phone line with the printer, check to make sure that
the software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.
●
If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
—
Your answering machine might not be set up correctly with the printer.
—
Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and
the sending fax machine might disconnect.
—
Your answering machine might not have enough quiet time after your outgoing message to allow
the printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help solve these problems:
—
When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer.
—
Make sure the printer is set to receive faxes automatically.
—
Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine.
—
Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
—
Reconnect the answering machine and record your outgoing message again. Record a message
that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording
your message. Leave at least 5 seconds of silence at the end of the voice message. There should be
no background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
ENWW Fax issues 123
●
If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing a problem, disconnect everything except the printer from the
phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
a time and receiving a fax each time, until you identify which equipment is causing the problem.
●
If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the
Distinctive Ring feature on the printer is set to match.
The printer cannot send faxes, but can receive faxes
●
The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch
the * repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial.
●
The number you entered when sending the fax is not in the proper format or the receiving fax machine is
having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check
the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
●
When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer. If you do not connect the answering machine as
recommended, fax tones might be recorded on your answering machine.
●
Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is
correct. The number of rings to answer for the printer should be greater than the number of rings to
answer for the answering machine. If the answering machine and the printer are set to the same
number of rings to answer, both devices answer the call and fax tones are recorded on the answering
machine.
●
Set your answering machine to a low number of rings and the printer to answer in the maximum number
of rings supported. (The maximum number of rings varies by country/region.) In this setup, the
answering machine answers the call and the printer monitors the line. If the printer detects fax tones,
the printer receives the fax. If the call is a voice call, the answering machine records the incoming
message.
The computer cannot receive faxes (HP Digital Fax)
●
The computer selected to receive faxes is turned o. Make sure the computer selected to receive faxes is
switched on at all times.
●
Dierent computers are congured for setup and receiving faxes and one of them may be switched o.
If the computer receiving faxes is dierent from the one used for setup, both computers should be
switched on at all times.
●
HP Digital Fax is not activated or the computer is not congured to receive faxes. Activate HP Digital Fax
and make sure the computer is congured to receive faxes.
124 Chapter 10 Solve a problem ENWW
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: This utility is only available for Windows operating system.
Use an HP online
troubleshooting wizard
●
Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
●
Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer from
connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for wireless troubleshooting
Check the network conguration or print the wireless test report to assist in diagnosing network connection
issues.
1.
From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Print Reports, and then touch Network Conguration Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and password (network
key).
NOTE: This utility is only available for Windows operating system. The Windows computer you are
running the HP Print and Scan Doctor on should be connected to the network using a wireless connection.
To check the wireless settings, open the HP Print and Scan Doctor, click on the Network tab at the top,
select Show Advanced Info, and then select Show Wireless Info. You can also nd the wireless settings by
clicking on the Network tab at the top and selecting Open router web page.
Use an HP online
troubleshooting wizard
Learn how to nd your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard
Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.
ENWW Network and connection issues 125
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to conrm that Wi-Fi Direct is turned on:
▲
From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch (Wi-Fi Direct).
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
Fix Ethernet connection
Check the following:
●
The network is operational and the network hub, switch, or router is turned on.
●
The Ethernet cable is properly connected between the printer and the router. The Ethernet cable is
plugged into the Ethernet port on the printer and the light near the connector lights up when connected.
●
Antivirus programs, including spyware protection programs, are not impacting your network connection
to the printer. If you know that antivirus or rewall software is preventing your computer from
connecting to the printer, use the HP online rewall troubleshooter to help solve the problem.
●
Learn more about using the HP Print and Scan Doctor. Click here to go online for more information.
At this time, this website might not be available in all languages.
Run the HP Print and Scan Doctor to troubleshoot the issue automatically. The utility will try to diagnose
and x the issue. The HP Print and Scan Doctor may not be available in all languages.
Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
●
Check the power and power connections.
●
Make sure the printer's power cord is connected rmly to a functioning power outlet.
126 Chapter 10 Solve a problem ENWW
Printhead alignment fails
●
Check that you have placed the printed page face down and properly aligned on the scanner as shown in
the diagram.
●
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the printhead, the alignment fails.
●
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor. To clean the printhead, see Maintain the printhead and cartridges.
●
If cleaning the printhead does not solve the problem, contact HP support. Go to www.support.hp.com .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
Complete the following steps to resolve such problems.
1.
Press (the Power button) to turn o the printer.
2. Unplug the power cord, and then plug in the power cord again.
3.
Press (the Power button) to turn on the printer.
If this problem persists, write down the error code provided in the message, and then contact HP support. For
more information about contacting HP support, see HP support.
Get help from the printer control panel
You can use the printer’s help topics to learn more about the printer, and some help topics include animations
that guide you through procedures, such as loading paper.
To access the Help menu from the Home screen or contextual help for a screen, touch on the printer
control panel.
Understand printer reports
You can print the following reports to help troubleshoot problems with the printer.
●
Printer status report
●
Network conguration page
●
Print quality report
ENWW Get help from the printer control panel 127
●
Wireless test report
●
Web access test report
To print a printer report
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch ( Setup ).
2. Touch Reports .
3. Select a printer report to print.
Printer status report
Use the printer status report to view current printer information and cartridge status. Also use the printer
status report to help you troubleshoot problems with the printer.
The printer status report also contains a log of recent events.
If you need to call HP, it is often useful to print the printer status report before calling.
Network conguration page
If the printer is connected to a network, you can print a network conguration page to view the network
settings for the printer and a list of networks detected by your printer. The last page of the report includes a
list of all detectable wireless networks in the area, along with signal strength and the channels being used.
This might help you select a channel for your network which is not heavily used by other networks (which will
improve network performance).
NOTE: In order to get the list of detected wireless networks in the area, the wireless radio on the printer
should be turned on. If it is o or if the printer is connected using Ethernet, the list is not displayed.
You can use the network conguration page to help troubleshoot network connectivity problems. If you need
to call HP, it is often useful to print this page before calling.
Print quality report
Print quality problems can have many causes-software settings, a poor image le, or the printing system
itself. If you are unhappy with the quality of your prints, a Print Quality Report page can help you determine if
the printing system is working correctly.
Wireless test report
When you print the Wireless Test Report, a number of tests are run to check various conditions of the printer
wireless connection. The report shows the results of the tests. If an issue is discovered, message along with
how to x it is provided at the top of the report. Some key wireless conguration details are provided at the
bottom section of the report.
Web access test report
Print the web access report to help identify internet connectivity issues which can aect Web Services.
128 Chapter 10 Solve a problem ENWW
Solve problems using Web Services
If you are having problems using Web Services, such as HP ePrint , check the following:
●
Make sure the printer is connected to the Internet using an Ethernet or wireless connection.
NOTE: You cannot use these web features if the printer is connected using a USB cable.
●
Make sure the latest product updates have been installed on the printer.
●
Make sure Web Services is enabled on the printer. For more information, see Set up Web Services.
●
Make sure the network hub, switch, or router is turned on and working correctly.
●
If you are connecting the printer using an Ethernet cable, make sure you are not using a phone cord or a
crossover cable to connect the printer to the network, and that the Ethernet cable is securely connected
to the printer. For more information, see Network and connection issues.
●
If you are connecting the printer using a wireless connection, make sure the wireless network is
functioning properly. For more information, see Network and connection issues.
●
If you are using HP ePrint , check the following:
—
Make sure the printer's email address is correct.
—
Make sure that the printer's email address is the only address listed in the “To” line of the email
message. If other email addresses are listed in the “To” line, the attachments you are sending
might not print.
—
Make sure you are sending documents that meet the HP ePrint requirements. For more
information, visit HP Connected This site might not be available in all countries/regions..
●
If your network uses proxy settings when connecting to the Internet, make sure the proxy settings you
are entering are valid:
—
Check the settings being used by the web browser you are using (such as Internet Explorer, Firefox,
or Safari).
—
Check with the IT administrator or person who set up your rewall.
If the proxy settings used by your rewall have changed, you must update these settings in either
the printer control panel or the embedded web server. If these settings are not updated, you will
not be able to use Web Services.
For more information, see Set up Web Services.
TIP: For additional help on setting up and using Web Services, visit HP Connected . This site might not be
available in all countries/regions.
Maintain the printer
What do you want to do?
Clean the scanner glass
Dust or dirt on the scanner glass, scanner lid backing, or scanner frame can slow down performance, degrade
the quality of scans, and aect the accuracy of special features such as tting copies to a certain page size.
ENWW Solve problems using Web Services 129
To clean the scanner glass
WARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and
unplugging the power cord from the electrical socket.
1. Lift the scanner lid.
2
. Clean the scanner glass and lid backing by using a soft, lint-free cloth that has been sprayed with a mild
glass cleaner.
CAUTION: Use only glass cleaner to clean the scanner glass. Avoid cleaners that contain abrasives,
acetone, benzene, and carbon tetrachloride, all of which can damage the scanner glass. Avoid isopropyl
alcohol because it can leave streaks on the scanner glass.
CAUTION: Do not spray the glass cleaner directly on the scanner glass. If too much glass cleaner is
applied, the cleaner could leak under the scanner glass and damage the scanner.
3. Close the scanner lid, and turn on the printer.
Clean the exterior
WARNING!
Before cleaning the printer, turn the printer o by pressing (the Power button) and unplug
the power cord from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains o of the case. Keep uids away from the
interior of the printer, as well as from the printer control panel.
Clean the document feeder
If the document feeder picks up multiple pages or if it does not pick up plain paper, you can clean the rollers
and separator pad.
130 Chapter 10 Solve a problem ENWW
To clean the rollers or separator pad
WARNING! Before cleaning the printer, turn the printer o by pressing (the Power button) and unplug
the power cord from the electrical socket.
1. Remove all originals from the document feeder tray.
2. Lift the document feeder cover.
This provides easy access to the rollers (1) and separator pad (2).
1 Rollers
2 Separator pad
3. Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess liquid from the cloth.
4. Use the damp cloth to wipe any residue o the rollers or separator pad.
NOTE: If the residue does not come o using distilled water, try using isopropyl (rubbing) alcohol.
5. Close the cover of the document feeder.
Maintain the printhead and cartridges
If you are experiencing problems with printing, you might have a problem with the printhead. You should
perform the procedures in the following sections only when directed to do so for resolving print quality
issues.
Performing the aligning and cleaning procedures unnecessarily can waste ink and shorten the life of the
cartridges.
●
Clean the printhead if your printed output is streaked or has any incorrect or missing colors.
There are three stages of cleaning. Each stage lasts about two minutes, uses one sheet of paper, and
uses an increasing amount of ink. After each stage, review the quality of the printed page. You should
only initiate the next phase of cleaning if the print quality is poor.
ENWW Maintain the printer 131
If print quality still seems poor after you complete all stages of cleaning, try aligning the printhead. If
print quality problems persist after cleaning and aligning, contact HP support. For more information, see
HP support.
●
Align the printhead when the printer status page shows streaking or white lines through any of the
blocks of color, or if you are having print quality issues with your printouts.
NOTE: Cleaning uses ink, so clean the printhead only when necessary. The cleaning process takes a few
minutes. Some noise might be generated in the process.
Always use the Power button to turn o the printer. Turning the printer o improperly can cause print quality
problems.
To clean or align the printhead
1. Load Letter or A4 unused plain white paper into the input tray. For more information, see Load paper.
2. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
( Setup ).
3. Touch Printer Maintenance , select the desired option, and then follow the onscreen instructions.
NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To
access the software or EWS, see Open the HP printer software (Windows) or Open the embedded web
server.
Restore original factory defaults and settings
If you disable some functions or change some settings and want to change them back, you can restore the
printer to the original factory settings or network settings.
To restore the selected printer functions to the original factory settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance .
3. Touch Restore.
4. Touch Restore Settings.
5. Select which function you would like to restore to the original factory settings:
●
Copy
●
Scan
●
Fax
●
Photo
●
Network
6. Touch Continue.
A message appears stating that the settings will be restored.
7. Touch Yes.
132 Chapter 10 Solve a problem ENWW
To restore the printer to the original factory defaults
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Printer Maintenance .
3. Touch Restore.
4. Touch Restore Factory Defaults.
A message appears stating that the factory defaults will be restored.
5. Touch Continue.
To restore the printer to the original network settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.
5. Print the network conguration page and verify that the network settings have been reset.
NOTE: When you reset the printer network settings, previously congured wireless and Ethernet settings
(such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode.
TIP: You can visit the HP online support website at www.support.hp.com for information and utilities that
can help you correct many common printer problems.
(Windows) Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
HP support
For the latest product updates and support information, visit the printer support website at
www.support.hp.com. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and nd recommended solutions.
ENWW HP support 133
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
Chat with an HP support agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
●
Product name (Located on the printer, such as HP OiceJet Pro 6960)
●
Product number (located near the cartridge access area)
●
Serial number (located on the back or bottom of the printer)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and
product support alerts. If you did not register your printer while installing the software, you can register now
at http://www.register.hp.com.
Additional warranty options
Extended service plans are available for the printer at additional costs. Go to www.support.hp.com , select
your country/region and language, then explore the extended warranty options available for your printer.
134 Chapter 10 Solve a problem ENWW
A Technical information
This section contains the following topics:
●
Specications
●
Regulatory information
●
Environmental product stewardship program
Specications
For more information, visit www.support.hp.com . Select your country or region. Click Product Support &
Troubleshooting. Enter the name shown on the front of the printer, and then select Search. Click Product
information, and then click Product specications.
System requirements
●
Software and system requirements can be found in the Readme le, which is available on the HP printer
software CD provided with your printer.
●
For information about future operating system releases and support, visit the HP online support website
at www.support.hp.com .
Environmental specications
●
Operating temperature: 5° to 40° C (41° to 104° F)
●
Operating humidity: 15 to 80% RH non-condensing
●
Recommended operating conditions: 15° to 32° C (59° to 90° F)
●
Recommended relative humidity: 20 to 80% noncondensing
Input tray capacity
●
Plain paper sheets (60 to 105 g/m
2
[16 to 28 lb]): Up to 225
●
Envelopes: Up to 10
●
Index cards: Up to 60
●
Photo paper sheets: Up to 60
Output tray capacity
●
Plain paper sheets (60 to 105 g/m
2
[16 to 28 lb]): Up to 60 (text printing)
Document feeder capacity
●
Plain paper sheets (60 to 90 g/m
2
[16 to 24 lb]): Up to 35
ENWW Specications 135
Paper size and weights
For the list of supported paper sizes, see the HP printer software.
●
Plain paper: 60 to 105 g/m
2
(16 to 28 lb)
●
Envelopes: 75 to 90 g/m
2
(20 to 24 lb)
●
Cards: Up to 200 g/m
2
(110-lb index maximum)
●
Photo paper: Up to 280 g/m
2
(75 lb)
Print specications
●
Print speeds vary according to the complexity of the document and printer model
●
Method: drop-on-demand thermal inkjet
●
Language: PCL3 GUI
●
Print resolution:
For a list of supported print resolutions, visit the printer support website at www.support.hp.com.
●
Print margins:
For margin settings of dierent media, visit the printer support website at www.support.hp.com.
Copy specications
●
Digital image processing
●
Copy speeds vary according to the selected copy quality.
Scan specications
●
Resolution: Up to 1200 x 1200 ppi optical
For more information about scan resolution, see the HP printer software.
●
Color: 24-bit color, 8-bit grayscale (256 levels of gray)
●
Maximum scan size:
—
Scanner glass: 216 x 297 mm (8.5 x 11.7 inches)
—
Document feeder: 216 x 356 mm (8.5 x 14 inches)
Fax specications
●
Walk-up black-and-white and color fax capability.
●
Manual fax send and receive.
●
Automatic busy redial up to ve times (varies by country/region).
●
Automatic no-answer redial up to two times (varies by country/region).
●
Automatic communication problem redial up to ve times (varies by country/region).
●
Conrmation and activity reports.
●
CCITT/ITU Group 3 fax with Error Correction Mode.
●
Up to 33.6 Kbps transmission.
136 Appendix A Technical information ENWW
●
4 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution takes longer and uses more memory.
●
Ring detect with automatic fax/answering machine switching.
●
Fax resolution:
Photo (dpi) Very Fine (dpi) Fine (dpi) Standard (dpi)
Black 203 x 196 300 x 300 203 x 196 203 x 98
Color 200 x 200 200 x 200 200 x 200 200 x 200
●
Fax to PC specications
—
Supported le types: TIFF and PDF
—
Supported fax types: black-and-white faxes
Cartridge yield
●
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Regulatory information
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
●
Regulatory model identication number
●
FCC statement
●
Notice to users in Korea
●
VCCI (Class B) compliance statement for users in Japan
●
Notice to users in Japan about the power cord
●
Noise emission statement for Germany
●
Visual display workplaces statement for Germany
●
Notice to users of the U.S. telephone network: FCC requirements
●
Notice to users of the Canadian telephone network
●
Notice to users of the German telephone network
●
Australia wired fax statement
●
European Union Regulatory Notice
—
Products with wireless functionality
—
European telephone network declaration (Modem/Fax)
●
Declaration of conformity
●
Regulatory information for wireless products
—
Exposure to radio frequency radiation
—
Notice to users in Brazil
ENWW Regulatory information 137
—
Notice to users in Canada
—
Notice to users in Taiwan
—
Notice to users in Mexico
—
Notice to users in Japan
—
Notice to users in Korea
Regulatory model identication number
For regulatory identication purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SNPRC-1501-02. This regulatory number should not be confused with the
marketing name (HP OiceJet Pro 6960 All-in-One series, etc.) or product numbers (J7K33A, etc.).
FCC statement
138 Appendix A Technical information ENWW
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
Noise emission statement for Germany
Visual display workplaces statement for Germany
ENWW Regulatory information 139
Notice to users of the U.S. telephone network: FCC requirements
140 Appendix A Technical information ENWW
Notice to users of the Canadian telephone network
ENWW Regulatory information 141
Notice to users of the German telephone network
Australia wired fax statement
European Union Regulatory Notice
Products bearing the CE marking comply with one or more of the following EU Directives as may be
applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC,
R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using
applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following
website: www.hp.com/go/certicates (Search with the product model name or its Regulatory Model Number
(RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is:
HP Deutschland GmbH, HQ-TRE, Schickardstrasse 32, 71034 Boeblingen, Germany
Products with wireless functionality
EMF
●
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of
20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
●
This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein,
Norway and Switzerland.
European telephone network declaration (Modem/Fax)
HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II)
and carry the CE marking accordingly. However, due to dierences between the individual PSTNs provided in
dierent countries/regions, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point. In the event of problems, you should contact your
equipment supplier in the rst instance.
142 Appendix A Technical information ENWW
Declaration of conformity
ENWW Regulatory information 143
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
●
Exposure to radio frequency radiation
●
Notice to users in Brazil
●
Notice to users in Canada
●
Notice to users in Taiwan
●
Notice to users in Mexico
●
Notice to users in Japan
●
Notice to users in Korea
Exposure to radio frequency radiation
Notice to users in Brazil
144 Appendix A Technical information ENWW
Notice to users in Canada
Notice to users in Taiwan
ENWW Regulatory information 145
Notice to users in Mexico
Notice to users in Japan
Notice to users in Korea
Environmental product stewardship program
HP is committed to providing quality products in an environmentally sound manner. Design for recycling has
been incorporated into this product. The number of materials has been kept to a minimum while ensuring
proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners and
other connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for eicient disassembly and repair. For more information, visit HP's Commitment
to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment
●
Eco-Tips
●
European Union Commission Regulation 1275/2008
●
Paper
●
Plastics
●
Material safety data sheets
●
Recycling program
●
HP inkjet supplies recycling program
●
Power consumption
●
Disposal of waste equipment by users
●
Chemical substances
●
Restriction of hazardous substance (Ukraine)
●
Restriction of hazardous substance (India)
●
China SEPA Eco Label User Information
●
China Energy Label for Printer, Fax and Copier
146 Appendix A Technical information ENWW
●
The Table of Hazardous Substances/Elements and their Content (China)
●
EPEAT
●
Battery disposal in Taiwan
●
California Perchlorate Material Notice
●
EU Battery Directive
●
Battery notice for Brazil
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
‘Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
Paper
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
Recycling program
HP oers an increasing number of product return and recycling programs in many countries/regions, and
partners with some of the largest electronic recycling centers throughout the world. HP conserves resources
by reselling some of its most popular products. For more information regarding recycling of HP products,
please visit:
www.hp.com/recycle
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
ENWW Environmental product stewardship program 147
Power consumption
HP printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certied imaging
products:
Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste
equipment to a designated collection point for the recycling of waste electrical and electronic
equipment. For more information, please contact your household waste disposal service, or
go to http://www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
148 Appendix A Technical information ENWW
China SEPA Eco Label User Information
China Energy Label for Printer, Fax and Copier
ENWW Environmental product stewardship program 149
The Table of Hazardous Substances/Elements and their Content (China)
EPEAT
Battery disposal in Taiwan
150 Appendix A Technical information ENWW
California Perchlorate Material Notice
ENWW Environmental product stewardship program 151
EU Battery Directive
152 Appendix A Technical information ENWW
Battery notice for Brazil
ENWW Environmental product stewardship program 153
Index
A
accessibility 2
ADSL, fax setup with
parallel phone systems 62
align printhead 131
answer ring pattern
change 52
parallel phone systems 64
answering machine
fax tones recorded 124
set up with fax (parallel phone
systems) 73
set up with fax and modem 74
automatic fax reduction 46
B
backup fax 45
baud rate 54
black and white pages
fax 40
blocked fax numbers
set up 47
both sides, print on 28
broadcast faxing
send 43
buttons, control panel 8
C
carriage
clear carriage jams 106
cartridge access door, locating 7
Cartridges 7
cartridges 89
check ink levels 87
locating 7
replace 87
tips 86
clean
document feeder 130
exterior 130
printhead 131, 132
scanner glass 129
clear
fax logs 57
colored text, and OCR 36
computer modem
shared with fax (parallel phone
systems) 67
shared with fax and answering
machine (parallel phone
systems) 74
shared with fax and voice line
(parallel phone systems) 70
shared with fax and voice mail
(parallel phone systems) 78
conrmation reports, fax 56
connectors, locating 7
control panel
buttons 8
lights 8
status icons 8
copy
specications 136
correct port test, fax 118
customer support
warranty 134
D
diagnostic page 128
dial tone test, failure 119
dial type, setting 53
dial-up modem
shared with fax (parallel phone
systems) 67
shared with fax and answering
machine (parallel phone
systems) 74
shared with fax and voice line
(parallel phone systems) 70
shared with fax and voice mail
(parallel phone systems) 78
distinctive ringing
change 52
parallel phone systems 64
document feeder
clean 130
feeding problems, troubleshoot
130
load originals 19
double-sided printing 28
DSL, fax setup with
parallel phone systems 62
E
ECM. See error correction mode
edit
text in OCR program 36
embedded web server
about 98
opening 99
troubleshoot, cannot be opened
100
Webscan 36
environmental specications 135
environmental sustainability
program 146
error correction mode 43
error reports, fax 57
EWS. See embedded web server
F
fax
answer mode 51
answering machine and modem,
shared with (parallel phone
systems) 74
answering machine
troubleshoot 124
answering machine, set up
(parallel phone systems) 73
auto answer 51
backup fax 45
blocking numbers 47
conrmation reports 56
dial tone test, failed 119
dial type, setting 53
distinctive ringing setup (parallel
phone systems) 64
distinctive ringing, change
pattern 52
DSL, set up (parallel phone
systems) 62
error correction mode 43
error reports 57
forwarding 46
154 Index ENWW
header 51
Internet Protocol, over 55
ISDN line, set up (parallel phone
systems) 63
line condition test, failed 120
log, clear 57
log, print 57
manual receive 44
modem and answering machine,
shared with (parallel phone
systems)
74
modem and voice line, shared
with (parallel phone systems)
70
modem and voice mail, shared
with (parallel phone systems)
78
modem, shared with (parallel
phone systems) 67
monitor dialing 42, 43
parallel phone systems 59
PBX system, set up (parallel
phone systems) 63
phone cord connection test,
failed 118
phone cord type test, failed 119
print last transaction details 57
receive 44
receive, troubleshoot 121, 123
redial options 53
reduction 46
reports 55
reprint 45
rings to answer 52
send 40
send, troubleshoot 121, 124
separate line setup (parallel
phone systems) 61
settings, change 51
setup types 60
shared phone line setup (parallel
phone systems) 65
sound volume 54
specications 136
speed 54
test failed 117
test setup 80
troubleshoot 116
voice mail, set up (parallel phone
systems) 66
wall jack test, failed 117
FoIP 55
forwarding faxes 46
G
glass, scanner
clean 129
load originals 19
locating 6
H
hardware, fax setup test 117
header, fax 51
HP Utility (OS X)
opening 98
humidity specications 135
I
ink cartridges
part numbers 89
ink level icons 9
ink levels, check 87
Internet Protocol
fax, using 55
IP address
checking for printer 100
IP settings 94
ISDN line, set up with fax
parallel phone systems 63
J
jams
clear 101
paper to avoid 13
junk fax mode 47
L
lights, control panel 8
line condition test, fax 120
link speed, setting 94
log, fax
print 57
M
Mac OS 23
maintain
page smear 131
printhead 131
maintenance
align printhead 131
check ink levels 87
clean 130
clean printhead 132
diagnostic page 128
printhead 131
replace cartridges 87
manual faxing
receive 44
send 41, 42
media
duplexing 28
memory
reprint faxes 45
save faxes 45
modem
shared with fax (parallel phone
systems) 67
shared with fax and answering
machine (parallel phone
systems) 74
shared with fax and voice line
(parallel phone systems) 70
shared with fax and voice mail
(parallel phone systems) 78
monitor dialing 42, 43
multi-feeds, troubleshoot 107
N
networks
connector illustration 7
IP settings 94
link speed 94
settings, change 93
view and print settings 94
wireless communication setup
91
wireless settings 128
O
OCR
edit scanned documents 36
operating systems supported 135
OS X
HP Utility 98
output tray
locating 6
ENWW Index 155
P
paper
clear jams 101
HP, order 12
load tray 13
selecting 12
skewed pages 107
specications 136
troubleshoot feeding 107
paper-feed problems, troubleshoot
107
parallel phone systems
answering machine setup 73
countries/regions with 59
distinctive ringing setup 64
DSL setup 62
ISDN setup 63
modem and answering machine
setup 74
modem and voice mail setup 78
modem setup 67
modem shared with voice line
setup 70
PBX setup 63
separate line setup 61
setup types 60
shared line setup 65
PBX system, set up with fax
parallel phone systems 63
phone book
change contact 49
change group contacts 49
delete contacts 50
print list 51
send fax 40
set up 49
set up group contacts 49
phone cord
connected to correct port test
failed 118
correct type test failed 119
phone line, answer ring pattern 52
phone, fax from
receive 44
send, 41
power
troubleshoot 126
power input, locating 7
print
diagnostic page 128
double-sided 28
fax logs 57
fax reports 55
faxes 45
last fax details 57
troubleshoot 126
Print brochures
print 23
print quality
clean page smear 131
print quality report 128
printer control panel
locating 6
network settings 93
send faxes 41
printer software (Windows)
about 98
opening 21, 98
printer status report
information on 128
printhead 131
clean 132
printhead, align 131
pulse dialing 53
R
radio interference
regulatory information 144
rear access panel
illustration 7
receive faxes
auto answer mode 51
automatically 44
blocking numbers 47
forwarding 46
manually 44
rings to answer 52
troubleshoot 121, 123
recycle
ink cartridges 147
redial options, setting 53
reduce fax 46
regulatory information 137, 144
regulatory notices
regulatory model identication
number 138
replace cartridges 87
reports
conrmation, fax 56
diagnostic 128
error, fax 57
fax test failed 117
web access 128
wireless test 128
reprint
faxes from memory 45
rings to answer 52
S
save
faxes in memory 45
scan
from Webscan 36
OCR 36
scan specications 136
scanner glass
clean 129
load originals 19
locating 6
send faxes
basic fax 40
from a phone 41
memory, from 42
monitor dialing 42, 43
troubleshoot 121, 124
send scans
for OCR 36
serial phone systems
countries/regions with 59
setup types 60
settings
network 93
speed, fax 54
volume, fax 54
setup
answering machine (parallel
phone systems) 73
answering machine and modem
(parallel phone systems) 74
computer modem (parallel phone
systems) 67
computer modem and answering
machine (parallel phone
systems) 74
computer modem and voice line
(parallel phone systems) 70
computer modem and voice mail
(parallel phone systems) 78
distinctive ringing 52
156 Index ENWW
distinctive ringing (parallel phone
systems) 64
DSL (parallel phone systems) 62
fax scenarios 60
fax, with parallel phone
systems 59
ISDN line (parallel phone
systems) 63
PBX system (parallel phone
systems) 63
separate fax line (parallel phone
systems) 61
shared phone line (parallel phone
systems) 65
test fax 80
voice mail (parallel phone
systems) 66
voice mail and computer modem
(parallel phone systems) 78
Setup icon 8
skew, troubleshoot
print 107
software
OCR 36
Webscan 36
specications
paper 136
physical 135
system requirements 135
status
network conguration page 128
status icons 8
subscriber identication code 51
system requirements 135
T
technical information
copy specications 136
fax specications 136
scan specications 136
telephone line, answer ring pattern
52
telephone wall jack, fax 117
telephone, fax from
receive 44
send 41
temperature specications 135
tests, fax
dial tone, failed 119
failed 117
fax line condition 120
fax phone cord type test failed
119
hardware, failed 117
port connection, failed 118
setup 80
telephone wall jack 117
tone dialing 53
trays
clear paper jams 101
load paper 13
locating 6
paper-width guides illustration
6
troubleshoot feeding 107
troubleshoot
answering machines 124
control panel help system 127
embedded web server 100
fax 116
fax dial tone test failed 119
fax hardware test failed 117
fax line test failed 120
fax phone cord connection test
failed 118
fax phone cord type test failed
119
fax tests 117
fax wall jack test, failed 117
multiple pages are picked 107
network conguration page 128
paper not picked up from tray
107
paper-feed problems 107
power 126
print 126
printer status report 128
receive faxes 121, 123
send faxes 121, 124
skewed pages 107
two-sided printing 28
U
USB connection
port, locating 6, 7
V
view
network settings 94
voice mail
set up with fax (parallel phone
systems) 66
set up with fax and computer
modem (parallel phone
systems) 78
volume
fax sounds 54
W
wall jack test, fax 117
warranty 134
web access test report 128
Webscan 36
websites
accessibility information 2
environmental programs 146
Windows
print brochures 23
system requirements 135
wireless communication
regulatory information 144
set up 91
wireless connection icons 9
wireless test report 128
ENWW Index 157
3 …

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HP-Officejet-Pro-6960-series

  • kan niet afdrukken in kleur van bepaalde documenten.
    Een document die ik zelf heb opgemaakt kan ik wel in kleur afrukken.
    Wat kan het probleem zijn? Gesteld op 10-4-2023 om 18:35

    Reageer op deze vraag Misbruik melden

  • Bij het verwisselen van de zwarte cartridge zijn de inkttrechters vervuild en waarschijnlijk overstroomd.
    de inkt komt dan niet op de juiste plaats terecht en geen letter op papier. Wat te doen bij deze calamiteit. Gesteld op 10-10-2022 om 14:35

    Reageer op deze vraag Misbruik melden

  • Kan ik op mijn HP Officejet Pro 6960 dubbelzijdig scannen ? Ik vind deze functie nergens in de handleiding. Gesteld op 1-6-2020 om 10:30

    Reageer op deze vraag Misbruik melden

  • Printer scant enkel nog als jpeg en niet meer als pdf.
    Hoe kan ik dit terug aanpassen? Gesteld op 13-5-2020 om 18:52

    Reageer op deze vraag Misbruik melden

    • Identieke problemen. Sinds aantal weken alleen scannen via HP Smart op desktop en niet via opdracht op printer. Nochtans alle controles zijn positief.Opdracht tot scannen via printer geeft de boodschap op printer scherm " computer niet verbonden", dit is totaal onbegrijpelijk; Sinds deze morgen (dus al of niet belangrijk na een Windows upgrade de voorbije nacht) aanvaardt printer geen afdrukopdracht meer van de desktop kan afdrukken opnieuw slechts HP Smart. Opnieuw stel ik vast dat alle instellingen ok zijn.
      Dus sorry : geen antwoord; zelf nog zoekende. Eerste probleem reeds gemeld aan HP, tot dusver geen reactie. Misschien proberen chatten met HP. Geantwoord op 14-5-2020 om 00:44

      Waardeer dit antwoord Misbruik melden

  • Hoe kan ik adresklevers afdrukken met mijn hp officejet Pro 6960? Het papierformaat komt niet voor in de lijst op de printer.
    Vriendelijke groet
    Gesteld op 13-5-2019 om 16:19

    Reageer op deze vraag Misbruik melden

  • hoe weet ik welk inktpatroon op is en hoe vervang ik het patroon? Gesteld op 17-11-2018 om 18:22

    Reageer op deze vraag Misbruik melden

    • Door op het scherm te tikken ( op het druppeltje ) daar zie je welke leeg is .
      Doe de klep omhoog en de inktpatronen komen tevoorschijn .
      Uitklikken en de nieuwe terug inklikken . Geantwoord op 17-11-2018 om 23:44

      Waardeer dit antwoord Misbruik melden
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