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HP OfficeJet Pro 9028 Handleiding

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User Guide
HP OfficeJet Pro 9020 series
HP company notices
THE INFORMATION CONTAINED HEREIN IS SUBJECT TO CHANGE WITHOUT NOTICE.
ALL RIGHTS RESERVED. REPRODUCTION, ADAPTATION, OR TRANSLATION OF THIS MATERIAL IS PROHIBITED WITHOUT PRIOR WRITTEN PERMISSION OF
HP, EXCEPT AS ALLOWED UNDER THE COPYRIGHT LAWS. THE ONLY WARRANTIES FOR HP PRODUCTS AND SERVICES ARE SET FORTH IN THE EXPRESS
WARRANTY STATEMENTS ACCOMPANYING SUCH PRODUCTS AND SERVICES. NOTHING HEREIN SHOULD BE CONSTRUED AS CONSTITUTING AN ADDITIONAL
WARRANTY. HP SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN.
© Copyright 2020 HP Development Company, L.P.
Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
Mac, OS X, macOS, and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries.
ENERGY STAR and the ENERGY STAR mark are registered trademarks owned by the U.S. Environmental Protection Agency.
Android and Chromebook are trademarks of Google LLC.
Amazon and Kindle are trademarks of Amazon.com, Inc. or its ailiates.
iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.
Safety information
Always follow basic safety precautions when using this product to reduce risk of injury from re or electric shock.
- Read and understand all instructions in the documentation that comes with the printer.
- Observe all warnings and instructions marked on the product.
- Unplug this product from wall outlets before cleaning.
- Do not install or use this product near water, or when you are wet.
- Install the product securely on a stable surface.
- Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged.
- If the product does not operate normally, see Solve a problem.
- There are no user-serviceable parts inside. Refer servicing to qualied service personnel.
Table of contents
1 Get started ................................................................................................................................................... 1
Accessibility ............................................................................................................................................................ 2
HP EcoSolutions (HP and the Environment) .......................................................................................................... 3
Understand the printer parts ................................................................................................................................. 6
Use the printer control panel ................................................................................................................................. 9
HP Digital Solutions ............................................................................................................................................. 13
Paper basics ......................................................................................................................................................... 20
Load paper ........................................................................................................................................................... 23
Work with trays .................................................................................................................................................... 37
Load an original on the scanner glass ................................................................................................................. 39
Load an original in the document feeder ............................................................................................................ 41
Update the printer ............................................................................................................................................... 42
Open the HP printer software (Windows) ............................................................................................................ 43
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device ............. 44
Turn the printer o .............................................................................................................................................. 45
2 Print ........................................................................................................................................................... 46
Print using a computer ........................................................................................................................................ 47
Print using the HP Smart app .............................................................................................................................. 53
Print with mobile devices .................................................................................................................................... 54
Tips for successful printing ................................................................................................................................. 55
3 Copy and scan .............................................................................................................................................. 58
Copy ..................................................................................................................................................................... 59
Scan ...................................................................................................................................................................... 60
Tips for copy and scan success ............................................................................................................................ 71
4 Fax ............................................................................................................................................................. 72
Send a fax ............................................................................................................................................................ 73
Receive a fax ........................................................................................................................................................ 78
Set up phone book contacts ................................................................................................................................ 83
ENWW iii
Change fax settings ............................................................................................................................................. 86
Fax and digital phone services ............................................................................................................................ 90
Fax on Voice over Internet Protocol .................................................................................................................... 91
Use reports .......................................................................................................................................................... 92
Additional fax setup ............................................................................................................................................ 96
5 Web Services ............................................................................................................................................. 120
What are Web Services? ..................................................................................................................................... 121
Set up Web Services .......................................................................................................................................... 122
Use Web Services ............................................................................................................................................... 124
Remove Web Services ........................................................................................................................................ 126
6 Work with cartridges .................................................................................................................................. 127
Information on cartridges and the printhead ................................................................................................... 128
Some color ink is used even when printing with black cartridge only ............................................................. 129
Check the estimated ink levels .......................................................................................................................... 130
Replace the cartridges ....................................................................................................................................... 131
Order cartridges ................................................................................................................................................. 134
Store printing supplies ...................................................................................................................................... 135
Anonymous usage information storage ........................................................................................................... 136
Cartridge warranty information ........................................................................................................................ 137
7 Network setup ........................................................................................................................................... 138
Set up the printer for wireless communication ................................................................................................ 139
Change network settings .................................................................................................................................. 143
Use Wi-Fi Direct ................................................................................................................................................. 145
8 Printer management tools .......................................................................................................................... 148
Toolbox (Windows) ............................................................................................................................................ 149
Embedded web server ....................................................................................................................................... 150
9 Solve a problem ......................................................................................................................................... 153
Get help with HP online troubleshooting .......................................................................................................... 154
Get help from the printer control panel ............................................................................................................ 155
Get help from the HP Smart app ....................................................................................................................... 156
Get help in this guide ......................................................................................................................................... 157
Understand printer reports ............................................................................................................................... 184
Solve problems using Web Services .................................................................................................................. 186
Maintain the printer ........................................................................................................................................... 187
Restore original factory defaults and settings ................................................................................................. 191
iv ENWW
HP support ......................................................................................................................................................... 193
10 Technical information .............................................................................................................................. 194
Specications ..................................................................................................................................................... 195
Regulatory notices ............................................................................................................................................. 198
Environmental product stewardship program .................................................................................................. 206
Index ........................................................................................................................................................... 214
ENWW v
vi ENWW
1 Get started
This guide provides details about how to use the printer and how to resolve problems.
●
Accessibility
●
HP EcoSolutions (HP and the Environment)
●
Understand the printer parts
●
Use the printer control panel
●
HP Digital Solutions
●
Paper basics
●
Load paper
●
Work with trays
●
Load an original on the scanner glass
●
Load an original in the document feeder
●
Update the printer
●
Open the HP printer software (Windows)
●
Use the HP Smart app to print, scan, and troubleshoot from an iOS, Android, or Windows 10 device
●
Turn the printer o
ENWW 1
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
● Visual
The HP software is accessible for users with visual impairments or low vision by using your operating
system's accessibility options and features. The software also supports most assistive technology such
as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored
buttons and tabs used in the HP software have simple text or icon labels that convey the appropriate
action.
● Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys,
ToggleKeys, FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides
can be operated by users with limited strength and reach.
For more information about accessibility solutions for HP products, visit the HP Accessibility and Aging
website (www.hp.com/accessibility).
2 Chapter 1 Get started ENWW
HP EcoSolutions (HP and the Environment)
HP is committed to helping you optimize your environmental footprint and empowering you to print
responsibly—at home or in the oice.
For more detailed information about environmental guidelines that HP follows during the manufacturing
process, see Environmental product stewardship program. For more information about HP's environmental
initiatives, visit www.hp.com/ecosolutions.
●
Manage power
●
Quiet Mode
●
Optimize Printing Supplies
Manage power
Use Sleep Mode, Auto-O and Schedule On/O to conserve electricity.
Sleep mode
Power usage is reduced while in Sleep mode. After initial setup of printer, the printer will enter Sleep mode
after ve minutes of inactivity.
Use the following instructions to change the period of inactivity before the printer sleeps.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Sleep Mode, and then touch the desired option.
Auto-O
This feature turns the printer o after 8 hours of inactivity to help reduce energy use. Auto-O turns the
printer o completely, so you must use the Power button to turn on the printer again.
If your printer supports this energy saving feature, Auto-O is automatically enabled or disabled depending
on printer capabilities and connection options. Even when Auto-O is disabled, the printer enters Sleep mode
after 5 minutes of inactivity to help reduce energy use.
● Auto-O is enabled when the printer is turned on, if the printer does not have network, fax or Wi-Fi
Direct capability, or is not using these capabilities.
● Auto-O is disabled when a printer’s wireless or Wi-Fi Direct capability is turned on or when a printer
with fax, USB, or Ethernet network capability establishes a fax, USB, or Ethernet network connection.
Schedule On and O
Use this feature to automatically turn the printer on or o on selected days. For example, you can schedule
the printer to turn on at 8 a.m. and turn o at 8 p.m. from Monday to Friday. In this way, you save energy
during the night and weekends.
Use the following instructions to schedule the day and time for On and O.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, touch .
2. Touch Schedule On/O.
ENWW HP EcoSolutions (HP and the Environment) 3
3. Touch the toggle button next to Schecule On or Schecule O to turn it on.
4. Touch the time option, and then follow the onscreen messages to set the day and time to turn the
printer o and on.
CAUTION: Always turn the printer o properly, using either Schedule O or (the Power button) located
on the front left side of the printer.
If you improperly turn the printer o, the print carriage might not return to the correct position, causing
problems with the cartridges and print quality issues.
Never turn o the printer when cartridges are missing. HP recommends that you replace any missing
cartridges as soon as possible to avoid print quality issues, possible extra ink usage from the remaining
cartridges, or damage to the ink system.
Quiet Mode
Quiet Mode slows down printing to reduce overall noise without aecting print quality. It only works when
printing on plain paper. Additionally, Quiet Mode is disabled if you are printing using the best or presentation
print quality. To reduce printing noise, turn on Quiet Mode. To print at normal speed, turn Quiet Mode o.
Quiet Mode is o by default.
NOTE: Quiet Mode does not work if you print photos or envelopes.
You can create a schedule by selecting the time when the printer prints in Quiet Mode. For example, you can
schedule the printer to be in Quiet Mode from 10 p.m. to 8 a.m. everyday.
To turn on Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Touch the toggle button next to Quiet Mode to turn it on.
To create a schedule for Quiet Mode from the printer control panel
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch ( Setup ).
2. Touch Quiet Mode .
3. Turn on Quiet Mode .
4. Touch the toggle button next to Schedule to turn it on, and then change the start time and end time of
the schedule.
To turn on Quiet Mode while the printer is printing
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then select the current print job in progress.
2. On the printing screen, touch (Quiet Mode) to turn it on.
4 Chapter 1 Get started ENWW
NOTE: Quiet Mode is turned on only after the current page is printed and is only used for the current print
job.
To turn Quiet Mode on or o from the printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows).
2. Click Quiet Mode .
3. Select On or O .
4. Click Save Setting.
To turn Quiet Mode on or o from the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded web server.
2. Click the Settings tab.
3. In the Preferences section, select Quiet Mode , and then select On or O .
4. Click Apply.
Optimize Printing Supplies
To optimize printing supplies such as ink and paper, try the following:
● Recycle used original HP ink cartridges through HP Planet Partners. For more information, visit
www.hp.com/recycle.
● Optimize paper usage by printing on both sides of the paper.
● Change the print quality in the printer driver to a draft setting. The draft setting uses less ink.
● Do not clean the printhead unnecessarily. Doing so wastes ink and shortens the life of the cartridges.
ENWW HP EcoSolutions (HP and the Environment) 5
Understand the printer parts
This section contains the following topics:
●
Top and front view
●
Printing supplies area
●
Back view
Top and front view
1 Document feeder
2 Document feeder paper-width guides
3 Document feeder tray
4 Document feeder output extension
5 Scanner lid
6 Scanner glass
7 Output tray
8 Output tray extension
9 Input tray / Tray 1
10 Input tray / Tray 2
11 Front USB port
12 Power button
6 Chapter 1 Get started ENWW
13 Front door
14 Control panel display
Printing supplies area
1 Cartridge access door
2 Front door
3 Printhead
4 Cartridges
NOTE: Cartridges should be kept in the printer to prevent possible print quality issues or printhead damage.
Avoid removing supplies for extended periods of time. Do not turn the printer o when a cartridge is missing.
ENWW Understand the printer parts 7
Back view
1
Fax port
2
Fax port
3 Rear USB port
4 Ethernet network port
5 Rear access door
6 Power input
8 Chapter 1 Get started ENWW
Use the printer control panel
This section contains the following topics:
●
Lift the control panel
●
Overview of buttons and lights
●
Function buttons
●
Dashboard icons
●
Change printer settings
Lift the control panel
You can move the control panel for easier use.
● Push the upper part of the control panel to lift it.
NOTE: Return the control panel to its original position by pushing down the bottom until it is back in
place.
Overview of buttons and lights
The following diagram and related table provide a quick reference to the printer control panel features.
ENWW Use the printer control panel 9
… 15 …

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