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HP OiceJet 4650 All-in-One series
Table of contents
1 How do I? ...................................................................................................................................................... 1
2 Get started .................................................................................................................................................... 2
Accessibility ............................................................................................................................................................ 2
Printer parts ........................................................................................................................................................... 3
Control panel and status lights ............................................................................................................................. 4
Paper basics ........................................................................................................................................................... 6
Load media ............................................................................................................................................................. 8
Load original ........................................................................................................................................................ 10
Open the HP printer software (Windows) ............................................................................................................ 12
Sleep mode .......................................................................................................................................................... 12
3 Print ........................................................................................................................................................... 13
Print documents .................................................................................................................................................. 13
Print photos ......................................................................................................................................................... 14
Print Quick Forms ................................................................................................................................................ 15
Print on both sides (duplexing) ........................................................................................................................... 15
Print from your mobile device ............................................................................................................................. 16
Print with AirPrint ................................................................................................................................................ 16
Print using the maximum dpi .............................................................................................................................. 17
Tips for print success ........................................................................................................................................... 18
4 Copy and scan .............................................................................................................................................. 20
Copy documents .................................................................................................................................................. 20
Scan ...................................................................................................................................................................... 21
Tips for copy and scan success ............................................................................................................................ 25
5 Fax ............................................................................................................................................................. 27
Send a fax ............................................................................................................................................................ 27
Receive a fax ........................................................................................................................................................ 31
Set up phone book contacts ................................................................................................................................ 35
Change fax settings ............................................................................................................................................. 37
Fax and digital phone services ............................................................................................................................ 40
Fax on Voice over Internet Protocol .................................................................................................................... 41
Use reports .......................................................................................................................................................... 41
ENWW iii
6 Use Web Services ......................................................................................................................................... 45
What are Web Services? ....................................................................................................................................... 45
Set up Web Services ............................................................................................................................................. 45
Print with HP ePrint ............................................................................................................................................. 47
Use HP Printables ................................................................................................................................................ 48
Use the HP Connected website ............................................................................................................................ 48
Remove Web Services .......................................................................................................................................... 48
Tips for using Web Services ................................................................................................................................. 48
7 Work with cartridges ................................................................................................................................... 49
Check the estimated ink levels ............................................................................................................................ 49
Replace the cartridges ......................................................................................................................................... 50
Order ink supplies ................................................................................................................................................ 51
Use single-cartridge mode .................................................................................................................................. 52
Cartridge warranty information .......................................................................................................................... 52
Tips for working with cartridges ......................................................................................................................... 53
8 Connect Your Printer .................................................................................................................................... 54
Set up the printer for wireless communication ................................................................................................... 54
Connect wirelessly to the printer without a router ............................................................................................. 56
Change network settings ..................................................................................................................................... 58
Advanced printer management tools (for networked printers) ......................................................................... 59
Tips for setting up and using a networked printer ............................................................................................. 61
9 Solve a problem ........................................................................................................................................... 62
Jams and paper-feed issues ................................................................................................................................ 62
Ink cartridge issues .............................................................................................................................................. 67
Printing issues ..................................................................................................................................................... 68
Copy issues .......................................................................................................................................................... 76
Scan issues ........................................................................................................................................................... 76
Fax issues ............................................................................................................................................................. 76
Network and connection issues .......................................................................................................................... 85
Printer hardware issues ....................................................................................................................................... 86
HP support ........................................................................................................................................................... 87
Appendix A Technical information ................................................................................................................... 89
Hewlett-Packard Company notices ..................................................................................................................... 89
Specications ....................................................................................................................................................... 89
Environmental product stewardship program .................................................................................................... 91
Regulatory information ....................................................................................................................................... 95
iv ENWW
Appendix B Additional fax setup .................................................................................................................... 106
Set up faxing (parallel phone systems) ............................................................................................................ 106
Serial-type fax setup ......................................................................................................................................... 125
Test fax setup .................................................................................................................................................... 126
Index ........................................................................................................................................................... 127
ENWW v
vi ENWW
1 How do I?
Learn how to use your HP OiceJet 4650 series
Get started on page 2
Print on page 13
Use Web Services on page 45
Copy and scan on page 20
Fax on page 27
Work with cartridges on page 49
Connect Your Printer on page 54
Technical information on page 89
Solve a problem on page 62
ENWW 1
2 Get started
This section contains the following topics:
Accessibility
Printer parts
Control panel and status lights
Paper basics
Load media
Load original
Open the HP printer software (Windows)
Sleep mode
Accessibility
The printer provides a number of features that make it accessible for people with disabilities.
Visual
The HP software provided with the printer is accessible for users with visual impairments or low vision by
using your operating system's accessibility options and features. The software also supports most assistive
technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color
blind, colored buttons and tabs used in the HP software have simple text or icon labels that convey the
appropriate action.
Mobility
For users with mobility impairments, the HP software functions can be executed through keyboard
commands. The HP software also supports Windows accessibility options such as StickyKeys, ToggleKeys,
FilterKeys, and MouseKeys. The printer doors, buttons, paper trays, and paper-width guides can be operated
by users with limited strength and reach.
Support
For more details about the accessibility of this printer and HP's commitment to product accessibility, visit HP's
website at www.hp.com/accessibility.
For accessibility information for OS X, visit the Apple website at www.apple.com/accessibility.
2 Chapter 2 Get started ENWW
Printer parts
Front view
Figure 2-1 Front and top views of HP OiceJet 4650 All-in-One series
Feature Description
1 Lid
2 Lid-backing
3 Scanner glass
4 Document feeder
5 Cartridge access door
6 Paper path cover
7 Ink cartridges
8 On button (also referred to as the Power button)
9 Front panel
10 Printer display
11 Automatic output tray extender (also referred to as the tray extender)
12 Paper-width guides
13 Paper tray
14 Paper tray door
ENWW Printer parts 3
Back view
Figure 2-2 Rear view of HP OiceJet 4650 All-in-One series
Feature Description
1 Fax port (2-EXT)
2 Fax port (1-LINE)
3 Power connection. Use only the power cord supplied by HP.
4 Rear USB port
Control panel and status lights
Overview of buttons and lights
The following diagram and related table provides a quick reference to the printer control panel features.
Label Name and Description
1 On button: Turns the printer on or o.
2 Back button: Returns to the previous screen.
3 Help button: Opens the Help menu for the current operation.
4 Home button: Returns to the Home screen, the screen that is displayed when you rst turn on the printer.
5 Control panel display: Touch the screen to select menu options, or scroll through the menu items.
6 Wireless light: Indicates the status of the printer wireless connection.
Solid blue light indicates that wireless connection has been established and you can print.
Slow blinking light indicates that wireless is on, but the printer is not connected to a network. Make sure your printer is
within the range of wireless signal.
4 Chapter 2 Get started ENWW
Label Name and Description
Fast blinking light indicates wireless error. Refer to the message on the printer display.
If wireless is turned o, the wireless light is o and the display screen shows Wireless O.
Control panel display icons
Icon Purpose
Copy : Opens the Copy menu where you can select a copy type or change the copy settings.
Scan : Opens the Scan menu where you can select a destination for your scan.
Fax : Displays a screen where you can send a fax, or change fax settings.
HP Printables: Provides a quick and easy way to access and print information from the web, such as coupons,
coloring pages, puzzles, and more.
Quick Forms : Using HP Quick Forms, you can print calendars, check lists, games, notebook paper, graph paper,
and music paper.
Setup : Opens the Setup menu where you can change preferences and use tools to perform maintenance
functions.
Help : Opens the Help menu where you can view How To videos, printer feature information, and tips.
ePrint icon: Opens the Web Services Summary menu, where you can check ePrint status details, change ePrint
settings, or print an Info page.
Wi-Fi Direct icon: Opens the Wi-Fi Direct menu where you can turn on Wi-Fi Direct, turn o Wi-Fi Direct, and
display the Wi-Fi Direct name and password.
Wireless icon: Opens the Wireless Summary menu where you can check wireless status and change wireless
settings. You can also print a wireless test report, helping diagnose network connection issues.
Ink icon: Shows estimated ink levels by cartridge. Displays a warning symbol if the ink level is less than the
minimum expected ink level.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-
ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Fax Status icon: Displays status information for the Auto Answer function, fax logs, and the fax sound volume.
ENWW Control panel and status lights 5
Paper basics
The printer is designed to work well with most types of oice paper. It is best to test a variety of print paper
types before buying large quantities. Use HP paper for optimum print quality. Visit the HP website at
www.hp.com for more information about HP paper.
HP recommends plain papers with the ColorLok logo for printing everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of
reliability and print quality, and produce documents with crisp, vivid color, bolder blacks,
and that dry faster than ordinary plain papers. Look for papers with the ColorLok logo in
a variety of weights and sizes from major paper manufacturers.
This section contains the following topics:
Recommended papers for printing
Order HP paper supplies
Tips for selecting and using paper
Recommended papers for printing
If you want the best print quality, HP recommends using HP papers that are specically designed for the type
of project you are printing.
Depending on your country/region, some of these papers might not be available.
Photo printing
HP Premium Plus Photo Paper
HP Premium Plus Photo Paper is HP’s highest-quality photo paper for your best photos. With HP
Premium Plus Photo Paper, you can print beautiful photos that are instant-dry so you can share them
right o the printer. It is available in several sizes, including A4, 8.5 x 11 inches (216 x 279 mm), 4 x 6
inches (10 x 15 cm), and 5 x 7 inches (13 x 18 cm), and in two nishes - glossy or soft gloss (semi-gloss).
Ideal for framing, displaying, or gifting your best photos and special photo projects. HP Premium Plus
Photo Paper delivers exceptional results with professional quality and durability.
HP Advanced Photo Paper
This glossy photo paper features an instant-dry nish for easy handling without smudging. It resists
water, smears, ngerprints, and humidity. Your prints have a look and feel comparable to a store-
processed photo. It is available in several sizes, including A4, 8.5 x 11 inches (216 x 279 mm), 4 x
6 inches (10 x 15 cm), and 5 x 7 inches (13 x 18 cm). It is acid-free for longer lasting documents.
HP Everyday Photo Paper
Print colorful, everyday snapshots at a low cost, using paper designed for casual photo printing. This
aordable photo paper dries quickly for easy handling. Get sharp, crisp images when you use this paper
with any inkjet printer. It is available in glossy nish in several sizes, including A4, 8.5 x 11 inches (216 x
279 mm), 5 x 7 inches (13 x 18 cm), and 4 x 6 inches (10 x 15 cm). It is acid-free for longer lasting
documents.
HP Photo Value Packs
HP Photo Value Packs conveniently package original HP ink cartridges and HP Advanced Photo Paper to
save you time and take the guesswork out of printing aordable, lab-quality photos with your HP
6 Chapter 2 Get started ENWW
printer. Original HP inks and HP Advanced Photo Paper have been designed to work together so your
photos are long lasting and vivid, print after print. Great for printing out an entire vacation's worth of
photos or multiple prints to share.
Business documents
HP Premium Presentation Paper 120g Matte or HP Professional Paper 120 Matt
This paper is a heavy two-sided matte paper perfect for presentation, proposals, reports, and
newsletters. It is heavyweight for an impressive look and feel.
HP Brochure Paper 180g Glossy or HP Professional Paper 180 Glossy
These papers are glossy-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
HP Brochure Paper 180g Matte or HP Professional Paper 180 Matt
These papers are matte-coated on both sides for two-sided use. They are the perfect choice for near-
photographic reproductions and business graphics for report covers, special presentations, brochures,
mailers, and calendars.
Everyday printing
All the papers listed for everyday printing feature ColorLok Technology for less smearing, bolder blacks, and
vivid colors.
HP Bright White Inkjet Paper and Color Inkjet Paper
HP Bright White Inkjet Paper and Color Inkjet Paper deliver high-contrast colors and sharp text. They are
opaque enough for two-sided color usage with no show-through, making them ideal for newsletters,
reports, and yers.
HP Multipurpose and All-in-One Printing Paper
HP Multipurpose and All-in-One Printing Paper is a high-quality multifunction paper. It produces
documents that look and feel more substantial than documents printed on standard multipurpose or
copy paper. It is acid-free for longer lasting documents.
HP Oice, Copy, and Copy & Print Paper
These varieties of HP paper high-quality multifunction paper are suitable for copies, drafts, memos, and
other everyday documents. They are acid-free for longer lasting documents.
HP Oice Recycled Paper
HP Oice Recycled Paper is a high-quality multifunction paper made with 30% recycled ber.
Order HP paper supplies
The printer is designed to work well with most types of oice paper. Use HP paper for optimum print quality.
To order HP papers and other supplies, go to www.hp.com . At this time, some portions of the HP website are
available in English only.
HP recommends plain papers with the ColorLok logo for printing and copying of everyday documents. All
papers with the ColorLok logo are independently tested to meet high standards of reliability and print quality,
and produce documents with crisp, vivid color, bolder blacks and shorter dry-time than ordinary plain papers.
Look for papers with the ColorLok logo in a variety of weights and sizes from major paper manufacturers.
ENWW Paper basics 7
Tips for selecting and using paper
For the best results, observe the following guidelines.
Load only one type of paper at a time into a tray or document feeder.
When loading the tray and document feeder, make sure the paper is loaded correctly.
Do not overload the tray or document feeder.
To prevent jams, poor print quality, and other printing problems, avoid loading the following paper in the
tray or document feeder:
Multipart forms
Media that is damaged, curled, or wrinkled
Media with cutouts or perforations
Media that is heavily textured, embossed, or does not accept ink well
Media that is too lightweight or stretches easily
Media that contains staples or clips
Learn how to print photos on HP Photo Paper. Click here to go online for more information.
Learn about custom-size paper supported by your printer. Click here to go online for more information.
Load media
Select a paper size to continue.
To load small-size paper
1. Open the paper tray door.
2. Pull the paper tray out.
3. Load paper.
8 Chapter 2 Get started ENWW
Remove all paper from the paper tray, and then load the photo paper print side facing down and HP
logos facing up.
Slide the photo paper forward until it stops.
Slide the paper-width guides rmly against the edge of the photo paper.
4. Push the paper tray back into the printer and close the paper tray door.
5. Change or retain the paper settings on the printer display.
Learn how to print photos on HP Photo Paper. Click here to go online for more information.
To load full-size paper
1. Open the paper tray door.
ENWW Load media 9
2. Pull the paper tray out and slide the paper-width guides outward.
3. Load paper.
Insert a stack of paper into the paper tray with the short edge forward and the print side down.
Slide the paper forward until it stops.
Slide the paper-width guides inward until they stop at the edges of the paper.
4. Push the paper tray back in and close the paper tray door.
5. Change or retain the paper settings on the printer display.
Load original
To load original on the scanner glass
1. Lift the scanner lid.
10 Chapter 2 Get started ENWW
2. Load the original print side down on the right front corner of the glass.
3. Close the scanner lid.
To load an original in the document feeder
1. Open the document feeder cover.
2. Slide paper-width guides outwards.
ENWW Load original 11
3. Load original print-side up in the document feeder.
4. Slide paper-width guides inward until they stop at the edge of paper.
Open the HP printer software (Windows)
After installing the HP printer software, depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then select
the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
Sleep mode
Power usage is reduced while in the Sleep mode.
After initial setup of printer, the printer enters the Sleep mode after ve minutes of inactivity.
The time to the Sleep mode can be changed from the control panel.
To set the Sleep mode time
1.
From the Home screen, touch ( Setup ).
NOTE: If you do not see the Home screen, press the Home button.
2. Touch Power Handling.
3. Touch Sleep.
4. Touch After 5 minutes, or After 10 minutes, or After 15 minutes.
12 Chapter 2 Get started ENWW
3 Print
Most print settings are automatically handled by the software application. Change the settings manually only
when you want to change print quality, print on specic types of paper, or use special features.
This section contains the following topics:
Print documents
Print photos
Print Quick Forms
Print on both sides (duplexing)
Print from your mobile device
Print with AirPrint
Print using the maximum dpi
Tips for print success
Print documents
Make sure paper is loaded into the paper tray.
To print a document (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to close the Properties dialog box.
6. Click Print or OK to begin printing.
To print documents (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Specify the page properties.
If you do not see options on the Print dialog, click Show Details.
ENWW Print documents 13
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
Choose the paper size.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
Select the orientation.
Enter the scaling percentage.
4. Click Print.
NOTE: If your printed documents are not aligned within the margins of the paper, make sure that you have
selected the correct language and region. On the printer display, select Setup, and then select Preferences.
Select your language, and then region from the options provided. The correct language and country/region
settings ensure that the printer will have the appropriate default paper size settings.
Print photos
Make sure photo paper is loaded into the photo tray.
To print a photo from the printer software (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
On the Layout tab, select Portrait or Landscape orientation.
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
Click Advanced to select the appropriate paper size from the Paper Size drop-down list.
5. Click OK to return to the Properties dialog box.
6. Click OK, and then click Print or OK in the Print dialog box.
To print a photo from the computer (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
14 Chapter 3 Print ENWW
NOTE: If you change the paper size ensure that you have loaded the correct paper.
b. Select an Orientation.
c. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
Paper Type: The appropriate photo paper type
Quality: Best or Maximum dpi
Click the Color Options disclosure triangle, and then choose the appropriate Photo Fix
option.
O: applies no changes to the image.
On: automatically focuses the image; moderately adjusts image sharpness.
4. Select any other print settings you want, and then click Print.
Learn how to print photos on HP Photo Paper. Click here to go online for more information.
Print Quick Forms
Use Quick Forms to print calendars, check lists, games, notebook paper, graph paper, music paper, and
games.
To print Quick Forms
1. From the Home screen on the printer display, touch Quick Forms.
TIP: If the Quick Forms option does not appear on the printer display, touch the Home button, and
then swipe to the right until you see Quick Forms .
2. Touch to select one of the Quick Forms options.
3. After you have selected the type of form that you want to print, select the number of copies, and then
touch Print.
Print on both sides (duplexing)
To print on both sides of the page
You can print on both sides of a sheet of paper automatically by using the automatic two-sided printing
mechanism (duplexer).
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Select the appropriate options.
ENWW Print Quick Forms 15
On the Layout tab, select Portrait or Landscape orientation, and select Flip on Long Edge or Flip
on Short Edge from the Print on Both Sides drop-down list.
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the
Tray Selection area, and then select the appropriate print quality in the Quality Settings area.
Click the Advanced button, in the Paper/Output area, select the appropriate paper size from the
Paper Size drop-down list.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
5. Click OK to print.
NOTE: After one page of the document has been printed, wait for the printer to reload the paper
automatically to print on the other side. You do not need to take any action.
To print on both sides of the page (OS X)
1. From the File menu in your software, choose Print.
2. In the Print dialog, choose Layout from the pop-up menu.
3. Choose the type of binding you want for your two-sided pages, and then click Print.
Print from your mobile device
With HP mobile printing technology, you can print from your smartphone or tablet to your printer easily.
If you are at home or oice, to use the printing capabilities already on your smartphone or tablet to print:
1. Make sure your mobile device and printer are on the same network.
2. Select the photo or document you want to print and choose your printer.
3. Conrm print settings and print.
If you want to print without accessing the network, see Connect wirelessly to the printer without a router
on page 56 for more information.
If you are on the road, you can print a document by sending an email with the ePrint app to your ePrint
enabled printer. See Print with HP ePrint on page 47 for more information.
For more information, visit the HP Mobile Printing website ( www.hp.com/go/mobileprinting ).
Print with AirPrint
Printing using Apple’s AirPrint is supported for iOS 4.2 and Mac OS X 10.7 or later. Use AirPrint to print
wirelessly to the printer from an iPad (iOS 4.2), iPhone (3GS or later), or iPod touch (third generation or later)
in the following mobile applications:
Mail
Photos
Safari
Supported third-party applications, for example Evernote
16 Chapter 3 Print ENWW
To use AirPrint, ensure the following:
The printer and the Apple device must be connected to the same network as your AirPrint enabled
device. For more information about using AirPrint and about which HP products are compatible with
AirPrint, go to www.hp.com/go/mobileprinting .
Load paper that matches the paper settings of the printer.
Print using the maximum dpi
Use maximum dots per inch (dpi) mode to print high-quality, sharp images on photo paper.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk
space.
To print in maximum dpi mode (Windows)
1. From your software, select Print.
2. Make sure your printer is selected.
3. Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer Properties, Printer, or Preferences.
4. Click the Paper/Quality tab.
5. From the Media drop-down list, select the appropriate paper type and print quality.
6. Click the Advanced button.
7. In the Printer Features area, select Yes from the Print in Max DPI drop-down list.
8. Select the appropriate paper size from the Paper Size drop-down list.
9. Click OK to close the advanced options.
10. Conrm Orientation on the Layout tab, and then click OK to print.
To print using maximum dpi (OS X)
1. From the File menu in your software, choose Print.
2. Make sure your printer is selected.
3. Set the print options.
If you do not see options on the Print dialog, click Show Details.
NOTE: The following options are available for a USB connected printer. Locations for the options can
vary from one application to another.
a. Choose the appropriate paper size in the Paper Size pop-up menu.
NOTE: If you change the Paper Size ensure that you have loaded the correct paper and set the
paper size on the printer control panel to match.
b. From the pop-up menu, choose Paper Type/Quality, and then choose the following settings:
ENWW Print using the maximum dpi 17
Paper Type: The appropriate paper type
Quality: Maximum dpi
4. Select any other print settings that you want, and then click Print.
Tips for print success
Use the following tips to print successfully.
Tips for ink and paper
Use original HP cartridges. Original HP cartridges are designed for and tested with HP printers to help
you produce great results, time after time.
Make sure the cartridges have suicient ink. To view the estimated ink levels, touch (Ink) from the
Home screen.
To learn more tips about working with cartridges, see Tips for working with cartridges on page 53 for
more information.
Load a stack of paper, not just one page. Use clean and at paper of the same size. Make sure only one
type of paper is loaded at a time.
Adjust the paper-width guides in the paper tray to t snugly against all paper. Make sure the paper-
width guides do not bend the paper in the paper tray.
Set the print quality and paper size settings according to the type and size of paper loaded in the paper
tray.
Learn how to print envelopes from your computer. Click here to go online for more information.
Printer settings tips
On the Paper/Quality tab, select the appropriate paper type from the Media drop-down list in the Tray
Selection area, and then select the appropriate print quality in the Quality Settings area.
Select the appropriate paper size from the Paper Size drop-down list in the Advanced Options dialog
box. Access the Advanced Options dialog box by clicking the Advanced button on the Layout or Paper/
Quality tab.
To change default print settings, click Print, Scan & Fax , and then click Set Preferences in the printer
software.
Depending on your operating system, do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: On the Start screen, right-click an empty area on the screen, click All Apps on the app
bar, and then click the icon with the printer's name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click HP OiceJet 4650 series, and then click HP OiceJet 4650 series.
If you want to print a black and white document using black ink only, click the Advanced button. From
the Print in Grayscale drop-down menu, select Black Ink Only, then click the OK button.
18 Chapter 3 Print ENWW
Printer settings tips (OS X)
On the Print dialog, use the Paper Size pop-up menu to select the size of paper loaded in the printer.
On the Print dialog, choose the Paper Type/Quality pop-up menu and select the appropriate paper type
and quality.
To print a black and white document using only black ink, choose the Paper Type/Quality, click the
Color Options disclosure triangle, and choose Grayscale from the Color pop-up menu.
Notes
Original HP ink cartridges are designed and tested with HP printers and papers to help you easily
produce great results, time after time.
NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs
required as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased original HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Ink level warnings and indicators provide estimates for planning purposes only.
NOTE: When you receive a low-ink warning message, consider having a replacement cartridge
available to avoid possible printing delays. You do not need to replace the cartridges until print quality
becomes unacceptable.
Software settings selected in the print driver only apply to printing, they do not apply to copying or
scanning.
You can print your document on both sides of the paper.
ENWW Tips for print success 19
4 Copy and scan
Copy documents
Scan
Tips for copy and scan success
Copy documents
The Copy menu on the printer display allows you to easily select number of copies and color or black and
white for copying on plain paper. You can also easily access advanced settings, such as changing the paper
type and size, adjusting the darkness of the copy, and resizing the copy.
Make a 1-sided copy
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Specify number of copies and settings.
From the Home screen, touch Copy . Select the desired number of copies.
Touch (Settings) to specify paper size, paper type, quality, or other settings.
If the 2–Sided option is ON, touch to select OFF.
Touch (Back) to return to the Copy menu.
3. Touch Start Black or Start Color to start the copy job.
Make a 2-sided copy from the scanner glass
1. Load the original print side down on the right front corner of the scanner glass.
2. Specify number of copies and settings.
From the Home screen, touch Copy . Select the desired number of copies.
Touch (Settings), scroll through the options, and then touch Resize to make sure Actual is
selected.
NOTE: The 2-sided function does not work if the Fit to Page option is selected.
If the 2–Sided option is OFF, touch to select ON.
From the Settings screen, specify paper size, paper type, quality, or other settings.
Touch (Back) to return to the Copy screen.
3. Touch Start Black or Start Color to start the copy job.
4. When prompted, load the second original and touch OK.
Make a 2-sided copy from the document feeder
1. Load 1-sided originals print side up into the document feeder.
20 Chapter 4 Copy and scan ENWW
Use two 1-sided originals to create a 2-sided copy.
Use multiple 1-sided original pages to create several pages of 2-sided copy. For example: eight
pages of 1-sided originals make four pages of 2-sided copy.
2. Specify number of copies and settings.
From the Home screen, touch Copy . Select the desired number of copies.
Touch (Settings), scroll through the options, and then touch Resize to make sure Actual is
selected.
NOTE: The 2-sided function does not work if the Fit to Page option is selected.
If the 2–Sided option is OFF, touch to select ON.
From the Settings screen, specify paper size, paper type, quality, or other settings.
Touch (Back) to return to the Copy screen.
3. Touch Start Black or Start Color to start the copy job.
Make a 2-sided copy
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Specify number of copies and settings.
From the Home screen, touch Copy . Select the desired number of copies.
Touch (Settings), scroll through the options, and then touch Resize to make sure Actual is
selected.
NOTE: The 2-sided function does not work if the Fit to Page option is selected.
If the 2–Sided option is OFF, touch to select ON.
From the Settings screen, specify paper size, paper type, quality, or other settings.
Touch (Back) to return to the Copy screen.
3. Touch Start Black or Start Color to start the copy job.
4. When prompted, load the second original and touch OK.
Scan
You can scan documents, photos, and other paper types, and save them to your computer. After scanning to a
computer is enabled, you can start scanning from the printer display or from the printer software on your
computer.
NOTE: Some scan functions are only available after you have installed the HP printer software.
Scan to a computer
Scan using Webscan
Change scan settings (Windows)
Create a new scan shortcut (Windows)
ENWW Scan 21
Scan to a computer
Before scanning to a computer, make sure you have already installed the HP recommended printer software.
The printer and computer must be connected and turned on.
In addition, on Windows computers, the printer software must be running prior to scanning.
To enable the scan to a computer feature (Windows)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Depending on your operating system, do one of the following to open the HP printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name,
and then click Utilities.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the
printer name, and then click Utilities.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder of your printer.
2. In the Scan section, select Manage Scan to Computer.
3. Click Enable.
To enable the scan to a computer feature (OS X)
The scan to a computer feature is enabled by default from the factory. Follow these instructions if the feature
has been disabled, and you wish to enable it again.
1. Open HP Utility.
2. Under Scan Settings, click Scan to Computer.
3. Ensure that Enable Scan to Computer is selected.
To scan an original from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Touch Scan .
3. Touch a computer that you want to scan to.
4. Choose the type of scan you want.
5. Touch OK.
To scan a document or photo to a le (Windows)
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
22 Chapter 4 Copy and scan ENWW
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Select the type of scan you want and then click Scan .
Choose Save as PDF to save the document (or photo) as a PDF le.
Choose Save as JPEG to save the photo (or document) as an image le.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 24.
If Show Viewer After Scan is selected, you can make adjustments to the scanned image in the preview
screen.
To scan an original from HP printer software (OS X)
1. Open HP Scan.
HP Scan is located in the Applications/Hewlett-Packard folder at the top level of the hard disk.
2. Choose the type of scan prole you want and follow the on-screen instructions.
Go online to learn more about using the HP Scan software. Learn how to:
customize scan settings, such as image le type, scan resolution, and contrast levels.
scan to network folders and cloud drives.
preview and adjust images before scanning.
Scan using Webscan
Webscan is a feature of the embedded web server that lets you scan photos and documents from your printer
to your computer using a web browser.
This feature is available even if you did not install the printer software on your computer.
NOTE: By default, Webscan is o. You can enable this feature from the EWS.
If you are unable to open Webscan in the EWS, your network administrator might have turned it o. For more
information, contact your network administrator or the person who set up your network.
To enable Webscan
1. Open the embedded web server. For more information, see Open the embedded Web server
on page 60.
2. Click the Settings tab.
3. In the Security section, click Administrator Settings.
ENWW Scan 23
4. Select Webscan to enable Webscan.
5. Click Apply and then click OK .
To scan using Webscan
Webscan oers basic scan options. For additional scan options or functionality, scan from the HP printer
software.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Open the embedded web server. For more information, see Open the embedded Web server
on page 60.
3. Click the Scan tab.
4. Click Webscan in the left pane, change any settings, and then click Start Scan .
Change scan settings (Windows)
You can modify any of the scan settings either for a singular use or save the changes to use permanently.
These settings include options such as page size and orientation, scan resolution, contrast, and the folder
location for saved scans.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Click the More link in the top right corner of the HP Scan dialog.
The detailed settings pane appears on the right. The left column summarizes the current settings for
each section. The right column allows you to change the settings in the highlighted section.
5. Click each section at the left of the detailed settings pane to review the settings in that section.
You can review and change most settings using drop-down menus.
Some settings allow greater exibility by displaying a new pane. These are indicated by a + (plus sign) at
the right of the setting. You must either accept or cancel any changes on this pane to return to the
detailed settings pane.
6. When you have nished changing settings, do one of the following.
Click Scan . You are prompted to save or reject the changes to the shortcut after the scan is
nished.
Click the save icon to the right of the shortcut, and then click Scan .
24 Chapter 4 Copy and scan ENWW
Go online to learn more about using the HP Scan software. Learn how to:
customize scan settings, such as image le type, scan resolution, and contrast levels.
scan to network folders and cloud drives.
preview and adjust images before scanning.
Create a new scan shortcut (Windows)
You can create your own scan shortcut to make scanning easier. For example, you might want to regularly
scan and save photos in PNG format, rather than JPEG.
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Double-click the printer icon on the desktop or do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
3. In the printer software, click Scan a Document or Photo .
4. Click Create New Scan Shortcut .
5. Enter a descriptive name, choose an existing shortcut on which to base your new shortcut, and then click
Create .
For example, if you are creating a new shortcut for photos, choose either Save as JPEG or Email as
JPEG . This makes available the options for working with graphics when scanning.
6. Change the settings for your new shortcut to meet your needs, and then click the save icon to the right
of the shortcut.
NOTE: Click the More link at the top right corner of the Scan dialog to review and modify settings for
any scan.
For more information, see Change scan settings (Windows) on page 24.
Tips for copy and scan success
Use the following tips to copy and scan successfully:
Keep the glass and the back of the lid clean. The scanner interprets anything it detects on the glass as
part of the image.
Load your original, print side down, on the right front corner of the glass.
To make a large copy of a small original, scan the original into the computer, resize the image in the
scanning software, and then print a copy of the enlarged image.
If you want to adjust scan size, output type, scan resolution, or le type, and so on, start scan from the
printer software.
ENWW Tips for copy and scan success 25
To avoid incorrect or missing scanned text, make sure the brightness is set appropriately in the
software.
If you want to scan a document with several pages into one le instead of multiple les, start the scan
with the printer software instead of selecting Scan from the printer display.
26 Chapter 4 Copy and scan ENWW
5 Fax
You can use the printer to send and receive faxes, including color faxes. You can schedule faxes to be sent at
a later time and set up phone book contacts to send faxes quickly and easily to frequently used numbers.
From the printer control panel, you can also set a number of fax options, such as resolution and the contrast
between lightness and darkness on the faxes you send.
NOTE: Before you begin faxing, make sure you have set up the printer correctly for faxing. You can verify the
fax is set up correctly by running the fax setup test from the printer control panel.
Learn more about fax setup and test, click here to go online for more information.
Send a fax
Receive a fax
Set up phone book contacts
Change fax settings
Fax and digital phone services
Fax on Voice over Internet Protocol
Use reports
Send a fax
You can send a fax in a variety of ways, depending on your situation or need.
Send a standard fax
Send a standard fax from the computer
Send a fax from a phone
Send a fax using monitor dialing
Send a fax from memory
Send a fax to multiple recipients
Send a fax in Error Correction Mode
Send a standard fax
You can easily send a single- or multiple-page black-and-white or color fax by using the printer control panel.
NOTE: If you need printed conrmation that your faxes were successfully sent, fax conrmation must be
enabled.
To send a standard fax from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. From the printer control panel display, touch Fax .
ENWW Send a fax 27
3. Touch Send Now.
4.
Touch Enter Fax Number or touch ( Phone Book ).
5. Enter the fax number using the screen keypad that appears or select a phone book contact or previously
dialed or received number.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
6
. Touch Black or Color .
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a standard fax from the computer
You can fax a document directly from your computer without printing it rst.
To use this feature, make sure you have installed the HP printer software on your computer, the printer is
connected to a working telephone line, and the fax function is set up and functioning correctly.
To send a standard fax from the computer (Windows)
1. Open the document on your computer that you want to fax.
2. On the File menu in your software application, click Print.
3. From the Name list, select the printer that has “fax” in the name.
4. To change settings (such as selecting to send the document as a black fax or a color fax), click the
button that opens the Properties dialog box. Depending on your software application, this button might
be called Properties, Options, Printer Setup, Printer, or Preferences.
5. After you have changed any settings, click OK.
6. Click Print or OK.
7. Enter the fax number and other information for the recipient, change any further settings for the fax,
and then click Send Fax. The printer begins dialing the fax number and faxing the document.
To send a standard fax from the computer (OS X)
1. Open the document on your computer that you want to fax.
2. From the File menu in your software, click Print.
3. Select the printer that has “(Fax)” in the name.
4. Enter a fax number or a name from your Contacts that already has a fax number entry.
5. When you have nished lling out the fax information, click Fax.
Send a fax from a phone
You can send a fax using your telephone extension. This allows you to talk with the intended recipient before
sending the fax.
28 Chapter 5 Fax ENWW
To send a fax from an extension phone
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. Dial the number by using the keypad on the phone that is connected to the printer.
If the recipient answers the telephone, inform the recipient that they should receive the fax on their fax
machine after they hear fax tones. If a fax machine answers the call, you will hear fax tones from the
receiving fax machine.
3. From the printer control panel display, touch Fax .
4. Touch Send Fax .
5. When you are ready to send the fax, touch Black or Color .
The telephone is silent while the fax is transmitting. If you want to speak to the recipient after, remain
on the line until the transmission is complete. If you were nished talking to the recipient, you can hang
up the telephone as soon as the fax begins transmitting.
Send a fax using monitor dialing
When you send a fax using monitor dialing, you can hear the dial tones, telephone prompts, or other sounds
through the speakers on the printer. This enables you to respond to prompts while dialing, as well as control
the pace of your dialing.
TIP: If you are using a calling card and do not enter your PIN fast enough, the printer might start sending fax
tones too soon and cause your PIN not to be recognized by the calling card service. If this is the case, you can
create a phone book contact to store the PIN for your calling card. For more information, see Set up phone
book contacts on page 35.
NOTE: Make sure the volume is turned on to hear a dial tone.
To send a fax using monitor dialing from the printer control panel
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4. Touch Black or Color .
5.
Touch Enter Fax Number or touch ( Phone Book ).
6. Enter the fax number using the screen keypad that appears or select a phone book contact or previously
dialed or received number.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
7. Follow any prompts that might occur.
TIP: If you are using a calling card to send a fax and you have your calling card PIN stored as a phone
book contact, when prompted to enter your PIN, touch ( Phone Book ) to select the phone book
contact where you have your PIN stored.
Your fax is sent when the receiving fax machine answers.
ENWW Send a fax 29
Send a fax from memory
You can scan a black-and-white fax into memory and then send the fax from memory. This feature is useful if
the fax number you are trying to reach is busy or temporarily unavailable. The printer scans the originals into
memory and sends them once it is able to connect to the receiving fax machine. After the printer scans the
pages into memory, you can immediately remove the originals from the document feeder tray or scanner
glass.
NOTE: You can only send a black-and-white fax from memory.
To send a fax from memory
1. Ensure that Scan and Fax Method is turned on.
a. From the printer control panel display, touch Fax .
b. Touch Setup , and then touch Preferences .
c. Set Scan and Fax Method to on.
2. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
3. From the printer control panel display, touch Fax .
4. Touch Send Now.
5.
Touch Enter Fax Number or touch ( Phone Book ).
6. Enter the fax number using the screen keypad that appears or select a phone book contact or previously
dialed or received number.
TIP: To add a pause in the fax number you are entering, touch * repeatedly, until a dash (-) appears on
the display.
7. Touch Black .
The printer sends the fax when the receiving fax machine is available.
Send a fax to multiple recipients
You can send a fax to multiple recipients by creating a group phone book contact made up of two or more
individual recipients.
To send a fax to multiple recipients using group phone book
1. Load the original print side up into the document feeder, or load the original print side down on the right
front corner of the scanner glass.
2. From the printer control panel display, touch Fax .
3. Touch Send Now.
4.
Touch ( Phone Book ).
5. Touch Group Contacts.
6. Touch the name of the group phone book contact.
7. Touch Send Fax .
30 Chapter 5 Fax ENWW
TIP: If the recipient reports issues with the quality of the fax, try changing the resolution or contrast of
your fax.
Send a fax in Error Correction Mode
Error Correction Mode (ECM) prevents loss of data due to poor phone lines by detecting errors that occur
during transmission and automatically requesting retransmission of the erroneous portion. Phone charges
are unaected, or might even be reduced, on good phone lines. On poor phone lines, ECM increases sending
time and phone charges, but sends the data much more reliably. The default setting is On . Turn ECM o only
if it increases phone charges substantially, and if you can accept poorer quality in exchange for reduced
charges.
If you turn ECM o:
The quality and transmission speed of faxes you send and receive are aected.
The Fax Speed is automatically set to Medium .
You can no longer send or receive faxes in color.
To change the ECM setting from the control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Scroll to Error Correction Mode and touch to turn the feature on or o.
Receive a fax
You can receive faxes automatically or manually. If you turn o the Auto Answer option, you must receive
faxes manually. If you turn on the Auto Answer option (the default setting), the printer automatically answers
incoming calls and receives faxes after the number of rings that are specied by the Rings to Answer setting.
(The default Rings to Answer setting is ve rings.)
If you receive a Legal-size or larger fax and the printer is not currently set to use Legal-size paper, the printer
reduces the fax so that it ts on the paper that is loaded. If you have disabled the Auto Reduction feature, the
printer prints the fax on two pages.
NOTE: If you are copying a document when a fax arrives, the fax is stored in the printer memory until the
copying nishes.
Receive a fax manually
Set up backup fax
Reprint received faxes from memory
Forward faxes to another number
Set automatic reduction for incoming faxes
Block unwanted fax numbers
Receive a fax manually
When you are on the phone, the person you are speaking with can send you a fax while you are still
connected. You can pick up the handset to talk or listen for fax tones.
ENWW Receive a fax 31
You can receive faxes manually from a phone that is directly connected to the printer (on the 2-EXT port).
To receive a fax manually
1. Make sure the printer is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the
printer answers. Or, turn o the Auto Answer setting so that the printer does not automatically answer
incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax
machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. From the printer control panel display, touch Fax , touch Send and Receive, and then touch Receive
Now.
b. After the printer begins to receive the fax, you can hang up the phone or remain on the line. The
phone line is silent during fax transmission.
Set up backup fax
Depending on your preference and security requirements, you can set up the printer to store all the faxes it
receives, only the faxes it receives while the printer is in an error condition, or none of the faxes it receives.
To set backup fax from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Backup Fax Reception.
5. Touch the required setting.
On The default setting. When Backup fax is On , the printer stores all received faxes in memory. This
enables you to reprint up to 30 of the most recently printed faxes if they are still saved in memory.
NOTE: When printer memory is low, it overwrites the oldest, printed faxes as it receives new
faxes. If the memory becomes full of unprinted faxes, the printer stops answering incoming fax
calls.
NOTE: If you receive a fax that is too large, such as a very detailed color photo, it might not be
stored in memory due to memory limitations.
On Error Only Causes the printer to store faxes in memory only if an error condition exists that prevents the
printer from printing the faxes (for example, if the printer runs out of paper). The printer continues
to store incoming faxes as long as there is memory available. (If the memory becomes full, the
printer stops answering incoming fax calls.) When the error condition is resolved, the faxes stored
in memory print automatically, and then they are deleted from memory.
O Faxes are never stored in memory. For example, you might want to turn o Backup fax for security
purposes. If an error condition occurs that prevents the printer from printing (for example, the
printer runs out of paper), the printer stops answering incoming fax calls.
Reprint received faxes from memory
The received faxes that are not printed out are stored in memory.
32 Chapter 5 Fax ENWW
NOTE: After the memory becomes full, the printer cannot receive the new fax until you print or delete the
faxes from memory. You might also want to delete the faxes in memory for security or privacy purposes.
Depending on the sizes of the faxes in memory, you can reprint up to 30 of the most recently printed faxes, if
they are still in memory. For example, you might need to reprint your faxes if you lost the copy of your last
printout.
To reprint faxes in memory from the printer control panel
1. Load paper in the main paper tray.
2. From the printer control panel display, touch Fax .
3. Touch Reprint.
4. Select the faxes you want to reprint.
5. Touch Print.
Forward faxes to another number
You can set up the printer to forward your faxes to another fax number. All faxes are forwarded in black and
white, regardless of how they were originally sent.
HP recommends that you verify the number you are forwarding to is a working fax line. Send a test fax to
make sure the fax machine is able to receive your forwarded faxes.
To forward faxes from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Fax Forwarding.
5. Touch On (Print and Forward) to print and forward the fax, or select On (Forward) to forward the fax.
NOTE: If the printer is not able to forward the fax to the designated fax machine (for example, if it is
not turned on), the printer prints the fax. If you set up the printer to print error reports for received
faxes, it also prints an error report.
6. At the prompt, enter the number of the fax machine intended to receive the forwarded faxes, and then
touch Done . Enter the required information for each of the following prompts: start date, start time,
end date, and end time.
7. Fax forwarding is activated. Touch OK to conrm.
If the printer loses power when fax forwarding is set up, it saves the fax forwarding setting and phone
number. When the power is restored to the printer, the fax forwarding setting is still On .
NOTE: You can cancel fax forwarding by selecting O from the Fax Forwarding menu.
Set automatic reduction for incoming faxes
The Auto Reduction setting determines what the printer does if it receives a fax that is too large for the
loaded paper size. This setting is turned on by default, so the image of the incoming fax is reduced to t on
one page, if possible. If this feature is turned o, information that does not t on the rst page is printed on
a second page. Auto Reduction is useful when you receive a Legal-size fax and Letter-size paper is loaded in
the main tray.
ENWW Receive a fax 33
To set automatic reduction from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Auto Reduction to turn on or o.
NOTE: Turning o automatic reduction also turns o 2-sided fax printing.
Block unwanted fax numbers
If you subscribe to a caller ID service through your phone provider, you can block specic fax numbers so the
printer does not receive faxes received from those numbers. When an incoming fax call is received, the printer
compares the number to the list of junk fax numbers to determine if the call should be blocked. If the number
matches a number in the blocked fax numbers list, the fax is not received. (The maximum number of fax
numbers you can block varies by model.)
NOTE: This feature is not supported in all countries/regions. If it is not supported in your country/region,
Junk Fax Blocking does not appear in the Preferences menu.
NOTE: If no phone numbers are added in the Caller ID list, it is assumed that you are not subscribed to a
Caller ID service.
You can block specic fax numbers by adding them to the junk fax list, unblock these numbers by removing
them from the junk fax list, and print a list of blocked junk fax numbers.
To add a number to the junk fax list
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Touch + (Plus Sign).
6. Do one of the following.
To select a fax number to block from the call history list, touch (Received Call History).
Manually enter a fax number to block, and touch Add.
NOTE: Make sure you enter the fax number as it appears on the control panel display, and not the fax
number that appears on the fax header of the received fax, as these numbers can be dierent.
To remove numbers from the junk fax list
If you no longer want to block a fax number, you can remove it from the junk fax list.
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Preferences .
4. Touch Junk Fax Blocking .
5. Select the number you want to remove, and then touch Remove.
34 Chapter 5 Fax ENWW
Set up phone book contacts
You can set up frequently used fax numbers as phone book contacts. This lets you quickly dial those numbers
using the printer control panel.
TIP: In addition to creating and managing phone book contacts from the printer control panel, you can also
use tools available on your computer, such as the HP software included with the printer and the printer EWS.
For more information, see Advanced printer management tools (for networked printers) on page 59.
Set up and change phone book contacts
Set up and change group phone book contacts
Delete phone book contacts
Set up and change phone book contacts
You can store fax numbers as phone book contacts.
To set up phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone Book ).
4. Touch (Contacts).
5.
Touch (Plus Sign) to add a contact.
6. Touch Name and then type the name of the phone book contact, and then touch Done .
7. Touch Number and type the fax number for the phone book contact, and then touch Done .
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
8. Touch Add.
To change phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone Book ).
4. Touch Contacts.
5.
Touch (Edit) to edit a contact.
6. Touch the phone book contact that you want to edit.
7. Touch Name and then edit the name of the Phone Book contact, and then touch Done .
8. Touch Number and edit the fax number for the phone book contact, and then touch OK.
NOTE: Be sure to include any pauses or other required numbers, such as an area code, an access code
for numbers outside a PBX system (usually a 9 or 0), or a long-distance prex.
9. Touch Done .
ENWW Set up phone book contacts 35
Set up and change group phone book contacts
You can store groups of fax numbers as group phone book contacts.
To set up group phone book contacts
NOTE: Before you can create a group phone book contact, you must have already created at least one
phone book contact.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone Book ).
4. Touch Group Contacts.
5.
Touch (Plus Sign) to add a group.
6. Touch Name and then type the name of the group, and then touch Done .
7. Touch Number, select the phone book contacts you want to include in this group, and then touch Select.
8. Touch Create.
To change group phone book contacts
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone Book ).
4. Touch Group Contacts.
5.
Touch (Edit) to edit a group.
6. Touch the group phone book contact that you want to edit.
7. Touch Name and then edit the name of the group phone book contact, and then touch Done .
8. Touch Number .
9.
Deselect the phone book contacts you want to delete from this group, or touch (Plus Sign) to add a
contact to the group.
10. Touch Done .
Delete phone book contacts
You can delete phone book contacts or group phone book contacts.
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone Book ).
4. Touch Contacts or Group Contacts.
5.
Touch (Edit).
36 Chapter 5 Fax ENWW
6. Touch the name of the phone book contact or group contact you want to delete.
7. Touch Delete.
8. Touch Yes to conrm.
Change fax settings
After completing the steps in the getting started guide that came with the printer, use the following steps to
change the initial settings or to congure other options for faxing.
Congure the fax header
Set the answer mode (Auto answer)
Set the number of rings before answering
Change the answer ring pattern for distinctive ring
Set the dial type
Set the redial options
Set the fax speed
Set the fax sound volume
Congure the fax header
The fax header prints your name and fax number on the top of every fax you send. HP recommends that you
set up the fax header by using the HP software provided with the printer. You can also set up the fax header
from the printer control panel, as described here.
NOTE: In some countries/regions, the fax header information is a legal requirement.
To set or change the fax header
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Header.
4. Enter your personal or company name, and then touch Done .
5. Enter your fax number, and then touch Done .
Set the answer mode (Auto answer)
The answer mode determines whether the printer answers incoming calls.
Turn on the Auto Answer setting if you want the printer to answer faxes automatically. The printer
answers all incoming calls and faxes.
Turn o the Auto Answer setting if you want to receive faxes manually. You must be available to
respond in person to the incoming fax call or else the printer does not receive faxes.
ENWW Change fax settings 37
To set the answer mode
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Answer to turn it on or o.
You may also access this feature by touching (the Fax Status icon) on the Home screen.
Set the number of rings before answering
If you turn on the Auto Answer setting, you can specify how many rings occur before incoming calls are
automatically answered.
The Rings to Answer setting is important if you have an answering machine on the same phone line as the
printer, because you want the answering machine to answer the phone before the printer does. The number
of rings to answer for the printer should be greater than the number of rings to answer for the answering
machine.
For example, set your answering machine to a low number of rings and the printer to answer in the maximum
number of rings. (The maximum number of rings varies by country/region.) In this setup, the answering
machine answers the call and the printer monitors the line. If the printer detects fax tones, it receives the fax.
If the call is a voice call, the answering machine records the incoming message.
To set the number of rings before answering
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Rings to Answer .
4. Touch the number of rings.
5. Touch Done to accept the setting.
Change the answer ring pattern for distinctive ring
Many phone companies oer a distinctive ring feature that allows you to have several phone numbers on one
phone line. When you subscribe to this service, each number is assigned a dierent ring pattern. You can set
up the printer to answer incoming calls that have a specic ring pattern.
If you connect the printer to a line with distinctive ring, have your telephone company assign one ring pattern
to voice calls and another ring pattern to fax calls. HP recommends that you request double or triple rings for
a fax number. When the printer detects the specied ring pattern, it answers the call and receives the fax.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive ring.
With this feature, the printer recognizes and records the ring pattern of an incoming call and, based on this
call, automatically determines the distinctive ring pattern assigned by your telephone company to fax calls.
If you do not have a distinctive ring service, use the default ring pattern, which is All Rings .
NOTE: The printer cannot receive faxes when the main phone number is o the hook.
To change the answer ring pattern for distinctive ring
1. Verify that the printer is set to answer fax calls automatically.
2. From the printer control panel display, touch Fax .
38 Chapter 5 Fax ENWW
3. Touch Setup , and then select Preferences .
4. Touch Distinctive Ring .
A message appears stating that this setting should not be changed unless you have multiple numbers
on the same telephone line. Touch Yes to continue.
5. Do one of the following:
Touch the ring pattern assigned by your telephone company to fax calls.
Touch Ring Pattern Detection, and then follow the instructions on the printer control panel.
NOTE: If the Ring Pattern Detection feature cannot detect the ring pattern or if you cancel the feature
before it nishes, the ring pattern is automatically set to the default, which is All Rings .
NOTE: If you are using a PBX phone system that has dierent ring patterns for internal and external
calls, you must call the fax number from an external number.
Set the dial type
Use this procedure to set tone-dialing or pulse-dialing mode. The factory-set default is Tone. Do not change
the setting unless you know that your phone line cannot use tone dialing.
NOTE: The pulse-dialing option is not available in all countries/regions.
To set the dial type
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Dial Type.
4. Touch to select Tone or Pulse.
Set the redial options
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the
printer attempts to redial based on the settings for the redial options. Use the following procedure to turn the
options on or o.
Busy redial: If this option is turned on, the printer redials automatically if it receives a busy signal. The
default is On .
No answer redial: If this option is turned on, the printer redials automatically if the receiving fax
machine does not answer. The default is O .
Connection problem redial: If this option is turned on, the printer redials automatically if there has been
a problem connecting with the receiving fax machine. Connection problem redial works only for sending
faxes from memory. The default is On .
To set the redial options
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Auto Redial .
4. Touch Busy Redial , or No Answer Redial , or Connection Problem Redial .
ENWW Change fax settings 39
Set the fax speed
You can set the fax speed used to communicate between your printer and other fax machines when sending
and receiving faxes.
If you use one of the following, setting the fax speed to a slower speed might be required:
An Internet phone service
A PBX (private branch exchange) system
Fax on Voice over Internet Protocol (VoIP)
An integrated services digital network (ISDN) service
If you experience problems sending and receiving faxes, try using a slower Fax Speed . The following table
provides the available fax speed settings.
Fax speed setting Fax speed
Fast v.34 (33600 baud)
Medium v.17 (14400 baud)
Slow v.29 (9600 baud)
To set the fax speed
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Fax Speed .
4. Touch to select an option.
Set the fax sound volume
You can change the volume of fax sounds.
To set the fax sound volume
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Preferences .
3. Touch Volume.
4. Touch to select Soft, Loud, or O .
Fax and digital phone services
Many telephone companies provide their customers with digital phone services, such as the following:
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called ADSL
in your country/region.)
PBX: A private branch exchange (PBX) phone system.
40 Chapter 5 Fax ENWW
ISDN: An integrated services digital network (ISDN) system.
VoIP: A low-cost phone service that allows you to send and receive faxes with your printer by using the
Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
For more information, see Fax on Voice over Internet Protocol on page 41.
HP printers are designed specically for use with traditional analog phone services. If you are in a digital
phone environment (such as DSL/ADSL, PBX, or ISDN), you might need to use digital-to-analog lters or
converters when setting up the printer for faxing.
NOTE: HP does not guarantee that the printer will be compatible with all digital service lines or providers, in
all digital environments, or with all digital-to-analog converters. It is always recommended that you discuss
with the telephone company directly for the correct setup options based on their line services provided.
Fax on Voice over Internet Protocol
You might be able to subscribe to a low cost phone service that allows you to send and receive faxes with your
printer by using the Internet. This method is called Fax on Voice over Internet Protocol (VoIP).
The following are indications you probably use a VoIP service.
Dial a special access code along with the fax number.
Have an IP converter box that connects to the Internet and provides analog phone ports for the fax
connection.
NOTE: You can only send and receive faxes by connecting a phone cord to the port labeled "1-LINE" on the
printer. This means that your connection to the Internet must be done either through a converter box (which
supplies regular analog phone jacks for fax connections) or your telephone company.
TIP: Support for traditional fax transmission over any Internet protocol telephone systems are often
limited. If you experience problems faxing, try using a slower fax speed or disabling the fax error-correction
mode (ECM). However, if you turn o ECM, you cannot send and receive color faxes.
For more information about changing the fax speed, see Set the fax speed on page 40. For more information
about using ECM, see Send a fax in Error Correction Mode on page 31.
If you have questions about Internet faxing, contact your Internet faxing services support department or your
local service provider for further assistance.
Use reports
You can set up the printer to print error reports and conrmation reports automatically for each fax you send
and receive. You can also manually print system reports as required; these reports provide useful system
information about the printer.
By default, the printer is set to print a report only if there is a problem sending or receiving a fax.
A conrmation message that indicates whether a fax was successfully sent appears briey on the control
panel display after each transaction.
NOTE: If the reports are not legible, you can check the estimated ink levels from the control panel or the HP
software. For more information, see Check the estimated ink levels on page 49.
NOTE: Ink level alerts and indicators provide estimates for planning purposes only. When you receive a low-
ink alert, consider having a replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until the print quality becomes unacceptable.
ENWW Fax on Voice over Internet Protocol 41
NOTE: Ensure that the printheads and ink cartridges are in good conditions and installed properly. For more
information, see Work with cartridges on page 49.
This section contains the following topics:
Print fax conrmation reports
Print fax error reports
Print and view the fax log
Clear the fax log
Print the details of the last fax transaction
Print a Caller ID Report
View the Call History
Print fax conrmation reports
You can print a conrmation report either when a fax is sent, or when any fax is sent or received. The default
setting is On (Fax Send). When turned o, a conrmation message appears briey on the control panel after
each fax is sent or received.
NOTE: You can include an image of the rst page of the fax on the Fax Sent Conrmation report if you select
On (Fax Send) or On (Fax Send and Fax Receive) , and if you scan the fax to send from memory or use the
Scan and Fax option.
To enable fax conrmation
1. From the printer control panel display, touch Setup .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch to select one of the following options.
O Does not print a fax conrmation report when you send and receive faxes successfully. This is the
default setting.
On (Fax Send) Prints a fax conrmation report for every fax you send.
On (Fax Receive) Prints a fax conrmation report for every fax you receive.
On (Fax Send and Fax
Receive)
Prints a fax conrmation report for every fax you send and receive.
To include an image of the fax on the report
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Conrmation .
4. Touch On (Fax Send) or On (Fax Send and Fax Receive) .
5. Touch Conrmation with image.
6. Touch OK.
42 Chapter 5 Fax ENWW
Print fax error reports
You can congure the printer so that it automatically prints a report when there is an error during
transmission or reception.
To set the printer to print fax error reports automatically
1. From the printer control panel display, touch Fax .
2. Touch Setup .
3. Touch Reports and touch Fax Error Report.
4. Touch to select one of the following.
On (Fax Send and Fax
Receive)
Prints whenever a fax error occurs.
O Does not print any fax error reports.
On (Fax Send) Prints whenever a transmission error occurs. This is the default setting.
On (Fax Receive) Prints whenever a receiving error occurs.
Print and view the fax log
You can print a log of faxes that have been received and sent by the printer.
To print the fax log from the printer control panel
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Last 30 Transactions Fax Logs .
5. Touch Print to begin printing.
Clear the fax log
Clearing the fax log also deletes all faxes stored in memory.
To clear the fax log
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Tools.
3. Touch Clear Fax Logs.
Print the details of the last fax transaction
The Last Fax Transaction report prints the details of the last fax transaction to occur. Details include the fax
number, number of pages, and the fax status.
To print the Last Fax Transaction report
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
ENWW Use reports 43
3. Touch Print Fax Reports .
4. Select Last Transaction and touch Print.
Print a Caller ID Report
You can print a list of Caller ID fax numbers.
To print a Caller ID History Report
1. From the printer control panel display, touch Fax .
2. Touch Setup , and then touch Reports .
3. Touch Print Fax Reports .
4. Touch Caller ID Report.
5. Touch Print to begin printing.
View the Call History
You can view a list of all the calls placed from the printer.
NOTE: You cannot print the call history.
To view the call history
1. From the printer control panel display, touch Fax .
2. Touch Send Now.
3.
Touch ( Phone Book ).
4. Touch Call History .
44 Chapter 5 Fax ENWW
6 Use Web Services
What are Web Services?
Set up Web Services
Print with HP ePrint
Use HP Printables
Use the HP Connected website
Remove Web Services
Tips for using Web Services
What are Web Services?
ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anytime,
from any location. It's as simple as sending an email to the email address assigned to your printer when
you enable Web Services on the printer. No special drivers or software are needed. If you can send an
email, you can print from anywhere, using ePrint .
Once you have signed up for an account on HP Connected ( www.hpconnected.com ), you can sign in to
view your ePrint job status, manage your ePrint printer queue, control who can use your printer's ePrint
email address to print, and get help for ePrint .
HP Printables
HP Printables allow you to easily locate and print preformatted web content, directly from your printer.
You can also scan and store your documents digitally on the Web.
HP Printables provide a wide range of content, from store coupons to family activities, news, travel,
sports, cooking, photos, and many more. You can even view and print your online images from popular
photo sites.
Certain HP Printables also allow you to schedule the delivery of app content to your printer.
Preformatted content designed specically for your printer means no cut-o text and pictures and no
extra pages with only one line of text. On some printers, you can also choose paper and print quality
settings on the print preview screen.
Set up Web Services
Before you set up Web Services, make sure your printer is connected to the Internet using wireless
connection.
To set up Web Services, use one of the following methods.
ENWW What are Web Services? 45
To set up Web Services using the printer control panel
1. From the printer control panel display, touch HP Printables.
2. Touch Enable Web Services.
3. Touch Accept to accept the Web Services terms of use and enable Web Services.
4. In the Auto Update screen, touch Yes to allow the printer to automatically check for and install product
updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
You have to repeat the instructions from step 1 to set up Web Services.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the Embedded Web Server (EWS)
1. Open the EWS. For more information, see Open the embedded Web server on page 60.
2. Click the Web Services tab.
3. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions
to accept the terms of use.
4. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer downloads and installs the update, and then restarts.
Repeat the instructions from step 1 to set up Web Services.
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the proxy details, contact your network
administrator or the person who set up the network.
5. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
To set up Web Services using the HP printer software (Windows)
1. Open the HP printer software. For more information, see Open the HP printer software (Windows)
on page 12.
2. In the window that appears, double-click Print, Scan & Fax and then select Connect Printer to the Web
under Print. The printer's home page (embedded web server) opens.
3. Click the Web Services tab.
4. In the Web Services Settings section, click Setup , click Continue, and follow the on-screen instructions
to accept the terms of use.
5. If prompted, choose to allow the printer to check for and install printer updates.
NOTE: If a printer update is available, the printer will download and install the update, and then
restart. You will have to repeat the instructions from step 1 to set up Web Services.
46 Chapter 6 Use Web Services ENWW
NOTE: If prompted for proxy settings and if your network uses proxy settings, follow the on-screen
instructions to set up a proxy server. If you do not have the details, contact your network administrator
or the person who set up the network.
6. When the printer is connected to the server, the printer prints an information page. Follow the
instructions on the information page to nish the setup.
Print with HP ePrint
HP ePrint is a free service from HP that allows you to print to your HP ePrint-enabled printer anywhere you
can send an email. Just send your documents and photos to the email address assigned to your printer when
you enable Web Services. No additional drivers or software are needed.
Your printer needs to have a wireless network connection to the Internet. You will not be able to use HP
ePrint via a USB connection to a computer.
Attachments might print dierently from the way they appear in the software program that created
them, depending on the original fonts and layout options used.
Free product updates are provided with HP ePrint. Some updates might be required to enable certain
functionality.
Once you have signed up for an account on HP Connected (www.hpconnected.com), you can sign in to view
your ePrint job status, manage your ePrint printer queue, control who can use your printer’s ePrint email
address to print, and get help for ePrint.
Before you can use ePrint, make sure that:
The printer is connected to an active network providing Internet access.
Web Services is turned on. If not, you will be prompted to turn it on.
To ePrint a document from anywhere
1. Enable Web Services.
a.
From the Home screen, touch the ( ePrint ) icon.
b. Accept the Terms of Use, and then follow the onscreen instructions to enable Web Services.
c. Print the ePrint information page, and then follow the instructions on the page to sign up for an
ePrint account.
2. Find your ePrint email address.
a.
Touch ( ePrint ) on the Home screen.
b.
Touch (Web Services Settings).
c. In the Web Services Settings menu, touch Display Email Address.
3. Email your document to the printer for printing.
a. Create a new email and attach the document to print.
b. Send the email to the printer email address.
The printer prints the attached document.
ENWW Print with HP ePrint 47
NOTE: The ePrint server does not accept email print jobs if there are multiple email addresses
included in the "To" or "Cc" elds. Only enter the HP ePrint email address in the "To" eld. Do not enter
any additional email addresses in the other elds.
NOTE: The email is printed once it is received. As with any email, there is no guarantee when or whether it is
received. You can check the print status on HP Connected (www.hpconnected.com).
NOTE: Documents printed with ePrint may appear dierent from the original. Style, formatting, and text
ow may dier from the original document. For documents that need to be printed with a higher quality (such
as legal documents), we recommend that you print from the software application on your computer, where
you have more control over what your printout looks like.
Click here to go online for more information.
Use HP Printables
Print pages from the web, without using a computer, by setting up HP Printables, a free service from HP. You
can print coloring pages, calendars, puzzles, recipes, maps, and more, depending on the apps available in
your country/region.
Go to the HP Connected website for more information and specic terms and conditions:
www.hpconnected.com .
Use the HP Connected website
Use HP’s free HP Connected website to set up increased security for HP ePrint, and specify the email
addresses that are allowed to send email to your printer. You can also get product updates, more apps, and
other free services.
Go to the HP Connected website for more information and specic terms and conditions:
www.hpconnected.com .
Remove Web Services
To remove Web Services
1.
From the printer control panel display, touch ( ePrint ), and then touch (Web Services Settings).
2. Touch Remove Web Services.
3. Touch Yes to conrm.
Tips for using Web Services
Use the following tips to print apps and use HP ePrint.
Tips for printing apps and using HP ePrint
Learn how to share your photos online and order prints. Click here to go online for more information.
Learn about apps for printing recipes, coupons, and other content from the web, simply and easily. Click
here to go online for more information.
48 Chapter 6 Use Web Services ENWW
7 Work with cartridges
Check the estimated ink levels
Replace the cartridges
Order ink supplies
Use single-cartridge mode
Cartridge warranty information
Tips for working with cartridges
Check the estimated ink levels
To check the estimated ink levels from the printer control panel
From the Home screen, touch the (Ink icon) to display the estimated ink levels.
To check the ink levels from the printer software (Windows)
1. Open the HP printer software.
2. In the printer software, click Estimated Ink Levels.
To check the ink levels from HP Utility
1. Open HP Utility.
HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
2. Select the HP OiceJet 4650 series from the list of devices at the left of the window.
3. Click Supplies Status.
The estimated ink levels appear.
4. Click All Settings to return to the Information and Support pane.
NOTE: If you have installed a relled or remanufactured cartridge, or a cartridge that has been used in
another printer, the ink level indicator might be inaccurate or unavailable.
NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a
low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not have to replace the cartridges until the print quality is unacceptable.
NOTE: Ink from the cartridges is used in the printing process in a number of dierent ways, including in the
initialization process, which prepares the product and cartridges for printing, and in printhead servicing,
which keeps print nozzles clear and ink owing smoothly. In addition, some residual ink is left in the cartridge
after it is used. For more information, see www.hp.com/go/inkusage.
ENWW Check the estimated ink levels 49
Replace the cartridges
To replace the cartridges
1. Check that power is on.
2. Remove the old cartridge.
a. Open the access door.
b
. Open the latch on the cartridge slot.
c. Remove the cartridge from the slot.
3. Insert a new cartridge.
a. Remove the cartridge from packaging.
50 Chapter 7 Work with cartridges ENWW
b. Remove plastic tape using the pull tab.
c. Slide the new cartridge in the slot and close the latch until it clicks.
4. Close the cartridge access door.
NOTE: The HP printer software prompts you to align the ink cartridges when you print a document
after installing a new ink cartridge.
Order ink supplies
Before ordering cartridges, locate the correct cartridge number.
Locate the cartridge number on the printer
The cartridge number is located inside the cartridge access door.
ENWW Order ink supplies 51
Locate the cartridge number in the printer software
1. Depending on your operating system, do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
2. In the printer software, click Shop, and then click Shop For Supplies Online.
The correct cartridge number appears when you use this link.
To nd the print cartridge reorder numbers
1. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top level of
the hard disk.
2. Click Supplies Info.
The print cartridge ordering numbers appear.
3. Click All Settings to return to the Information and Support pane.
To order original HP supplies for the HP OiceJet 4650 series, go to www.hp.com/buy/supplies . If prompted,
choose your country/region, and then follow the prompts to nd the right cartridges for your printer.
NOTE: Ordering ink cartridges online is not supported in all countries/regions. If it is not available in your
country/region, you may still view supplies information and print a list for reference when shopping at a local
HP reseller.
Use single-cartridge mode
Use the single-cartridge mode to operate the HP OiceJet 4650 series with only one ink cartridge. The single-
cartridge mode is initiated when an ink cartridge is removed from the ink cartridge carriage. During single-
cartridge mode, the printer can copy documents, copy photos, and print jobs from the computer.
NOTE: When the HP OiceJet 4650 series operates in single-cartridge mode, a message is displayed on the
printer display. If the message is displayed and two ink cartridges are installed in the printer, verify that the
protective piece of plastic tape has been removed from each ink cartridge. When plastic tape covers the ink
cartridge contacts, the printer cannot detect that the ink cartridge is installed.
Exit single-cartridge mode
Install two ink cartridges in the HP OiceJet 4650 series to exit single-cartridge mode.
Cartridge warranty information
The HP cartridge warranty is applicable when the cartridge is used in its designated HP printing device. This
warranty does not cover HP ink cartridges that have been relled, remanufactured, refurbished, misused, or
tampered with.
52 Chapter 7 Work with cartridges ENWW
During the warranty period the cartridge is covered as long as the HP ink is not depleted and the end of
warranty date has not been reached. The end of warranty date, in YYYY/MM format, may be found on the
cartridge as indicated:
For a copy of the HP Limited Warranty Statement for the printer, see the printed documentation that came
with the product.
Tips for working with cartridges
Use the following tips to work with cartridges:
To protect the cartridges from drying out, always turn the printer o using the On button, and wait until
the On button light goes out.
Do not open or untape cartridges until you are ready to install them. Leaving tape on the cartridges
reduces ink evaporation.
Insert the cartridges into the correct slots. Match the color and icon of each cartridge to the color and
icon for each slot. Make sure the cartridges snap into place.
Alignment is automatic after new cartridge installation. Alignment can also help later, in cases of blurred
or jagged lines. See Fix print quality issues on page 71 for more information.
When the Estimated Ink Levels screen shows one or both cartridges in a low state, consider getting
replacement cartridges to avoid possible printing delays. You do not need to replace the cartridges until
print quality becomes unacceptable. See Replace the cartridges on page 50 for more information.
If you remove a cartridge from the printer for any reason, try to replace it again as soon as possible.
Outside of the printer, if unprotected, cartridges begin to dry out.
ENWW Tips for working with cartridges 53
8 Connect Your Printer
Additional advanced settings are available from the printer's home page (embedded web server or EWS). For
more information, see Open the embedded Web server on page 60.
This section contains the following topics:
Set up the printer for wireless communication
Connect wirelessly to the printer without a router
Change network settings
Advanced printer management tools (for networked printers)
Tips for setting up and using a networked printer
Set up the printer for wireless communication
Before you begin
Set up the printer on your wireless network
Change the connection type
Test the wireless connection
Turn on or o the wireless capability of the printer
Before you begin
Ensure the following:
The wireless network is set up and working properly.
The printer and the computers that use the printer are on the same network (subnet).
While connecting the printer, you might be prompted to enter the wireless network name (SSID) and a wireless
password.
The wireless network name is the name of your wireless network.
The wireless password prevents other people from connecting to your wireless network without your
permission. Depending on the level of security required, your wireless network might use either a WPA
passphrase or WEP key.
If you have not changed the network name or the security passkey since setting up your wireless network,
you can sometimes nd them on the back or side of the wireless router.
If you cannot nd the network name or the security password or cannot remember this information, see the
documentation provided with your computer or with the wireless router. If you still cannot nd this
information, contact your network administrator or the person who set up the wireless network.
Set up the printer on your wireless network
Use the Wireless Setup Wizard from the printer control panel display to set up wireless communication.
54 Chapter 8 Connect Your Printer ENWW
NOTE: Before you proceed, go through the list at Before you begin on page 54.
1.
From the printer control panel, touch ( Wireless ).
2.
Touch ( Settings ).
3. Touch Wireless Setup Wizard.
4. Follow the display instructions to complete the setup.
Change the connection type
After you have installed the HP printer software and connected the printer to your computer, you can use the
software to change the connection type (for example, from a USB connection to a wireless connection).
To change from a USB connection to a wireless network (Windows)
Before you proceed, go through the list at Before you begin on page 54.
1. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer name,
and then click Utilities.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select the
printer name, and then click Utilities.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder of your printer.
2. Click Printer Setup & Software.
3. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.
To change from a USB connection to a wireless network
1. Connect the printer to your wireless network.
2. Use HP Setup Assistant in Applications/Hewlett-Packard/Device Utilities to change the software
connection to wireless for this printer.
Learn more about how to change from a USB to wireless connection. Click here to go online for more
information. At this time, this website might not be available in all languages.
Test the wireless connection
Print the wireless test report for information about the printer wireless connection. The wireless test report
provides information about the printer status, hardware (MAC) address, and IP address. If the printer is
connected to a network, the test report displays details about the network settings.
To print the wireless test report
1.
From the printer control panel, touch ( Wireless ), and then touch ( Settings ).
2. Touch Print Reports
3. Touch Wireless Test Report.
ENWW Set up the printer for wireless communication 55
Turn on or o the wireless capability of the printer
The blue Wireless light on the printer control panel is lit when the wireless capability of the printer is on.
1.
From the printer control panel, touch ( Wireless ), and then touch ( Settings ).
2. Touch to turn Wireless on or o. If the printer is not congured to connect to a network, turning wireless
on automatically launches the Wireless Setup Wizard.
Connect wirelessly to the printer without a router
With Wi-Fi Direct, you can print wirelessly from a computer, smart phone, tablet, or other wireless-capable
device—without connecting to an existing wireless network.
Guidelines for using Wi-Fi Direct
Make sure your computer or mobile device has the necessary software.
If you are using a computer, make sure you have installed the printer software provided with the
printer.
If you have not installed the HP printer software on the computer, connect to Wi-Fi Direct rst and
then install the printer software. Select Wireless when prompted by the printer software for a
connection type.
If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/
mobile_printing_apps.html.
Make sure Wi-Fi Direct for your printer is turned on.
Wi-Fi Direct can be turned on using two modes:
Automatic mode: Allows any mobile device to connect to your printer.
Manual mode: Requires mobile devices to be conrmed at the printer control panel before they can
connect to your printer. This mode provides increased security. Additional prompts or PINs are
required before the connection can be established.
Up to ve computers and mobile devices can use the same Wi-Fi Direct connection.
Wi-Fi Direct can be used while the printer is also connected either to a computer using a USB cable or to
a network using a wireless connection.
Wi-Fi Direct cannot be used to connect a computer, mobile device, or printer to the Internet.
To turn on Wi-Fi Direct
1.
From the printer control panel, touch (Wi-Fi Direct).
2.
Touch ( Settings ), and then touch to turn on Wi-Fi Direct.
3. Touch ( Back ).
The Wi-Fi Direct Details menu appears with the Wi-Fi Direct name and password.
TIP: You can also turn on Wi-Fi Direct from the EWS. For more information about using the EWS, see Open
the embedded Web server on page 60.
56 Chapter 8 Connect Your Printer ENWW
To print from a wireless-capable mobile device that supports Wi-Fi Direct
Make sure you have installed the latest version of HP Print Service Plugin on your mobile device. You can
download this plugin from the Google Play application store.
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi Direct on your mobile device. For more information, see the documentation provided with
the mobile device.
3. From your mobile device, select a document from a print enabled application, and then select the option
to print the document.
The list of available printers appears.
4. From the list of available printers, choose the Wi-Fi Direct name shown such as DIRECT-**-
OiceJet-4650 (where ** are the unique characters to identify your printer), and then follow the on-
screen instructions on the printer and your mobile device.
5. Print your document.
To print from a wireless-capable computer (Windows)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on the computer's Wi-Fi connection. For more information, see the documentation provided with
the computer.
NOTE: If your computer does not support Wi-Fi, you are not able to use Wi-Fi Direct.
3. From the computer, connect to a new network. Use the process you normally use to connect to a new
wireless network or hotspot. Choose the Wi-Fi Direct name from the list of wireless networks shown
such as DIRECT-**-OiceJet-4650 (where ** are the unique characters to identify your printer and XXXX
is the printer model located on the printer).
Enter the Wi-Fi Direct password when prompted.
NOTE:
To nd the password, touch (Wi-Fi Direct) on the Home screen.
4. Proceed to step 5 if the printer has been installed and connected to the computer over a wireless
network. If the printer has been installed and connected to your computer with a USB cable, follow the
steps below to install the printer software using the HP Wi-Fi Direct connection.
a. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, select the printer
name, and then click Utilities.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, select
the printer name, and then click Utilities.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder of your printer.
b. Click Printer Setup & Software, and then select Connect a new printer.
c. When the Connection Options software screen appears, select Wireless.
Select your HP printer software from the list of detected printers.
d. Follow the on-screen instructions.
5. Print your document.
ENWW Connect wirelessly to the printer without a router 57
To print from a wireless-capable computer (OS X)
1. Make sure you have turned on Wi-Fi Direct on the printer.
2. Turn on Wi-Fi on the computer.
For more information, see the documentation provided by Apple.
3. Click the Wi-Fi icon and choose the Wi-Fi Direct name, such as DIRECT-**-OiceJet-4650 (where ** are
the unique characters to identify your printer).
Enter the Wi-Fi Direct password when prompted.
NOTE: To nd the password, touch (Wi-Fi Direct) on the Home screen.
4. Add the printer.
a. Open System Preferences .
b. Depending on your operating system, click Print, Scan & Fax or Printers & Scanners .
c. Click + below the list of printers at the left.
d. Select the printer from the list of detected printers (the word “Bonjour” is listed the right column
beside the printer name), and click Add.
Change network settings
From the printer control panel, you can set up and manage your printer wireless connection and perform a
variety of network management tasks. This includes viewing and changing network settings, restoring
network defaults, and turning the wireless function on or o.
CAUTION: Network settings are provided for your convenience. However, unless you are an advanced user,
you should not change some of these settings (such as the link speed, IP settings, default gateway, and
rewall settings).
To print the network conguration page
1.
From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Print Reports and then touch Network Conguration Page.
To change IP settings
The default IP setting for the IP settings is Automatic, which sets the IP settings automatically. If you are an
advanced user and want to use dierent settings (such as the IP address, subnet mask, or the default
gateway), you can change them manually.
CAUTION: Be careful when manually assigning an IP address. If you enter an invalid IP address during the
installation, your network components cannot connect with the printer. To avoid errors, rst let the printer
join the network and obtain an IP address automatically. After the subnet mask, default gateway, and DNS
address settings are congured, you can change the printer IP address to a manual setting.
1.
From the Home screen, touch (Wireless) and then touch ( Settings ).
2. Touch Advanced Settings.
3. Touch IP Settings.
A message appears warning that changing the IP address removes the printer from the network.
58 Chapter 8 Connect Your Printer ENWW
4. Touch OK to continue.
5. Automatic is selected by default. To change the settings manually, touch Manual, and then enter the
appropriate information for the following settings:
IP Address
Subnet Mask
Default Gateway
DNS Address
6. Enter your changes, and then touch Apply.
Advanced printer management tools (for networked printers)
To view or change some settings, you might need a password.
NOTE: You can open and use the embedded Web server without being connected to the Internet. However,
some features are not available.
This section contains the following topics:
Toolbox (Windows)
HP Utility (OS X)
Open the embedded Web server
About cookies
Toolbox (Windows)
The Toolbox provides maintenance information about the printer.
NOTE: The Toolbox can be installed from the HP Software CD if the computer meets the system
requirements. System requirements can be found in the Readme le, which is available on the HP printer
software CD provided with your printer.
To open the Toolbox
1. Depending on your operating system, do one of the following:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the icon with the printer's name.
2. Click Print, Scan & Fax .
3. Click Maintain Your Printer.
HP Utility (OS X)
HP Utility contains tools to congure print settings, calibrate the printer, order supplies online, and nd
website support information.
ENWW Advanced printer management tools (for networked printers) 59
NOTE: The features available in HP Utility vary depending on the selected printer.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink
warning message, consider having a replacement cartridge available to avoid possible printing delays. You do
not need to replace cartridges until the print quality becomes unacceptable.
Double-click HP Utility in the Hewlett-Packard folder in the Applications folder at the top level of the hard
disk.
Open the embedded Web server
You can access the embedded Web server via either the network or Wi-Fi Direct.
To open the embedded Web server via network
NOTE: The printer must be on a network and must have an IP address. The IP address for the printer can be
found by pressing the Wireless icon or by printing a network conguration page.
In a supported Web browser on your computer, type the IP address or hostname that has been assigned
to the printer.
For example, if the IP address is 192.168.0.12, type the following address into a Web browser: http://
192.168.0.12.
To open the embedded Web server using Wi-Fi Direct
1.
From the Home screen, touch (Wi-Fi Direct).
2.
If Wi-Fi Direct is O, touch ( Settings ), and then touch to turn on Wi-Fi Direct.
3. From your wireless computer, turn wireless on, search for and connect to the Wi-Fi Direct name, for
example: DIRECT-**-OiceJet-4650 (where ** are the unique characters to identify your printer). Enter
the Wi-Fi Direct password when prompted.
4. In a supported Web browser on your computer, type the printer IP address (for example, http://
192.168.223.1).
About cookies
The embedded Web server (EWS) places very small text les (cookies) on your hard drive when you are
browsing. These les let the EWS recognize your computer the next time you visit. For example, if you have
congured the EWS language, a cookie helps remember which language you have selected so that the next
time you access the EWS, the pages are displayed in that language. Some cookies (such as the cookie that
stores customer-specic preferences) are stored on the computer until you clear them manually.
You can congure your browser to accept all cookies, or you can congure it to alert you every time a cookie is
oered, which allows you to decide which cookies to accept or refuse. You can also use your browser to
remove unwanted cookies.
NOTE: Depending on your printer, if you disable cookies, you also disable one or more of the following
features:
Starting where you left the application (especially useful when using setup wizards)
Remembering the EWS browser language setting
Personalizing the EWS Home page
60 Chapter 8 Connect Your Printer ENWW
For information about how to change your privacy and cookie settings and how to view or delete cookies, see
the documentation available with your Web browser.
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer:
When setting up the wireless networked printer, make sure your wireless router is powered on. The
printer searches for wireless routers, then lists the detected network names on the display.
To check the wireless connection on the printer, touch the (Wireless) on the control panel to open
the Wireless menu. If it shows that Wireless is O, touch to turn the wireless connection on. The
Wireless Setup Wizard starts automatically. Follow the on-screen instructions to set up your printer
wireless connection.
If your computer is connected to a Virtual Private Network (VPN), you need to disconnect from the VPN
before you can access any other device on your network, including the printer.
Learn more about conguring your network and the printer for wireless printing. Click here to go online
for more information.
Learn how to nd your network security settings. Click here to go online for more information.
Learn about the Print and Scan Doctor (Windows only) and other troubleshooting tips. Click here to go
online for more information.
Learn how to change from a USB to wireless connection. Click here to go online for more information.
Learn how to work with your rewall and anti-virus programs during printer setup. Click here to go
online for more information.
ENWW Tips for setting up and using a networked printer 61
9 Solve a problem
This section contains the following topics:
Jams and paper-feed issues
Ink cartridge issues
Printing issues
Copy issues
Scan issues
Fax issues
Network and connection issues
Printer hardware issues
HP support
Jams and paper-feed issues
What do you want to do?
Clear a paper jam
Solve paper jam
issues
Use an HP online troubleshooting wizard.
Instructions for clearing the jam in the printer or in the automatic document feeder and resolving issues with
paper or the paper feed.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for clearing paper jams
Paper jams can occur in several locations inside the printer.
CAUTION: To prevent possible damage to the printhead, clear paper jams as soon as possible.
To clear an internal paper jam
CAUTION: Avoid pulling jammed paper from the front of the printer. Instead follow the steps below to clear
the jam. Pulling out jammed paper from the front of the printer might cause the paper to tear and leave torn
pieces inside the printer; this could result in more jams later.
1. Check the paper path inside the printer.
a. Open the cartridge access door.
62 Chapter 9 Solve a problem ENWW
b. Remove the paper path cover.
c. Lift the duplexer cover up and remove jammed paper.
d. Reinsert the paper path cover. Make sure it snaps into place.
ENWW Jams and paper-feed issues 63
e. Close the cartridge access door.
f. Touch OK on the control panel to continue the current job.
2. If the problem is not resolved, check the print carriage area inside the printer.
CAUTION: During the process, avoid touching the cable attached to the print carriage.
a. Open the cartridge access door.
b. If there is any jammed paper, move the print carriage to the far right of the printer, grasp the
jammed paper with both hands, and then pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
c. Move the carriage to the far left of the printer, and do the same as in the previous step to remove
any torn pieces of paper.
d. Close the cartridge access door.
e. Touch OK on the control panel to continue the current job.
To get help from the print display, touch Help from the Home screen, touch How to Videos, and then
touch Clear Carriage Jam.
3. If the problem is still not resolved, check the tray area.
a. Pull out the paper tray to extend it.
64 Chapter 9 Solve a problem ENWW
b. Carefully turn the printer on its side to expose the bottom of the printer.
c. Check the gap in the printer where the input tray was. If there is any jammed paper, reach into the
gap, grasp the paper with both hands and pull it towards you.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and
wheels for torn pieces of paper that might be remaining inside the printer.
If you do not remove all of the pieces of paper from the printer, more paper jams are likely to occur.
d. Carefully turn the printer up again.
e. Push the paper tray back in.
f. Touch OK on the control panel to continue the current job.
To clear a paper jam in the document feeder
1. Lift the cover of the document feeder.
2. Gently pull the jammed paper out of the rollers.
CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels
for torn pieces of paper that might remain inside the printer.
If you do not remove all the pieces of paper from the printer, more paper jams are likely to occur.
3. Close the document feeder cover, pressing down rmly until it snaps into place.
ENWW Jams and paper-feed issues 65
Learn how to avoid paper jams
To help avoid paper jams, follow these guidelines.
Remove printed papers from the output tray frequently.
Make sure that you are printing with paper that is not wrinkled, folded, or damaged.
Prevent curled or wrinkled paper by storing all unused paper at in a resealable bag.
Do not use paper that is too thick or too thin for the printer.
Make sure that the trays are loaded correctly and are not too full. For more information, see Load media
on page 8.
Ensure that paper loaded in the input tray lays at and the edges are not bent or torn.
Do not combine dierent paper types and paper sizes in the input tray; the entire stack of paper in the
input tray must be the same size and type.
Adjust the paper-width guides in the input tray to t snugly against all paper. Make sure the paper-width
guides do not bend the paper in the input tray.
Do not force paper too far inside the input tray.
If you are printing on both sides of a page, do not print highly saturated images on light weight paper.
Use paper types that are recommended for the printer. For more information, see Paper basics
on page 6.
If the printer is about to run out of paper, allow the printer to run out of paper rst, and then add paper.
Do not load paper when the printer is printing.
Solve paper-feed problems
What kind of problem are you having?
Paper is not picked up from a tray
Make sure paper is loaded in the tray. For more information, see Load media on page 8. Fan the
paper before loading.
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper guides are snug, but not tight, against the stack.
Make sure paper in the tray is not curled. Uncurl paper by bending it in the opposite direction of the
curl.
Pages are skewing
Make sure the paper loaded in the input tray is aligned to the paper-width guides. If needed, pull
out the input tray from the printer and reload the paper correctly, making sure that the paper
guides are aligned correctly.
Load paper into the printer only when it is not printing.
Multiple pages are being picked up
Make sure the paper-width guides are set to the correct markings in the tray for the paper size you
are loading. Also make sure the paper-width guides are snug, but not tight, against the stack.
Make sure the tray is not overloaded with paper.
Use HP paper for optimum performance and eiciency.
66 Chapter 9 Solve a problem ENWW
Ink cartridge issues
Fix ink cartridge problems
If an error occurs after a cartridge is installed, or if a message indicates a cartridge problem, try removing the
ink cartridges, verifying the protective piece of plastic tape has been removed from each ink cartridge, and
then reinserting the ink cartridges. If this does not work, clean the cartridge contacts. If the problem is still
not resolved, replace the ink cartridges. For information about replacing ink cartridges, see Replace the
cartridges on page 50.
To clean cartridge contacts
CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are
reinstalled in the product as soon as possible. It is not recommended to leave the ink cartridges outside of the
product longer than 30 minutes. This could result in damage to the ink cartridges.
1. Check that power is on.
2. Open the cartridge access door.
3. Remove the cartridge indicated in the error message.
4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the
ink cartridge. The electrical contacts are the small gold-colored dots on the ink cartridge.
Feature Description
1 Electrical contacts
5. Wipe only the contacts with a damp lint-free cloth.
CAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris
elsewhere on the cartridge.
6. On the inside of the printer, locate the contacts in the print carriage. The contacts look like a set of gold-
colored bumps positioned to meet the contacts on the ink cartridge.
7. Use a dry swab or lint-free cloth to wipe the contacts.
8. Reinstall the ink cartridge.
ENWW Ink cartridge issues 67
9. Close the access door, and check if the error message has gone away.
10. If you still receive the error message, turn the product o, and then on again.
NOTE: If one ink cartridge is causing problems, you can remove it and use the single-cartridge mode to
operate the HP OiceJet 4650 series with only one cartridge.
Printing issues
What do you want to do?
Fix problems with page not printing (unable to print)
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue
automatically.
Troubleshoot problems with print
jobs not printing
Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer is not responding or printing.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for unable to print issues
Resolve print issues
Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try
the following in order:
1. Check for error messages from the printer display and resolve them by following the onscreen
instructions.
2. If your computer is connected to the printer with a USB cable, disconnect and reconnect the USB cable. If
your computer is connected to the printer with a wireless connection, conrm that the connection is
working.
3. Verify that the printer is not paused or oine.
To verify that the printer is not paused or oine
a. Depending on your operating system, do one of the following:
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Either double-click the icon for your printer or right-click the icon for your printer and select See
what’s printing to open the print queue.
68 Chapter 9 Solve a problem ENWW
c. On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer
Oine.
d. If you made any changes, try to print again.
4. Verify that the printer is set as the default printer.
To verify that the printer is set as the default printer
a. Depending upon your operating system, do one of the following:
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the
Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Make sure the correct printer is set as the default printer.
The default printer has a check mark in a black or green circle next to it.
c. If the wrong printer is set as the default printer, right-click the correct printer and select Set as
Default Printer.
d. Try using your printer again.
5. Restart the print spooler.
To restart the print spooler
a. Depending upon your operating system, do one of the following:
Windows 8.1 and Windows 8
i. Point to or tap the upper-right corner of the screen to open the Charms bar, and then click the
Settings icon.
ii. Click or tap Control Panel, and then click or tap System and Security.
iii. Click or tap Administrative Tools, and then double-click or double-tap Services.
iv. Right-click or touch and hold Print Spooler, and then click Properties.
v. On the General tab, next to Startup type, make sure that Automatic is selected.
vi. If the service is not already running, under Service status, click or tap Start, and then click or
tap OK.
Windows 7
i. From the Windows Start menu, click Control Panel, System and Security, and then
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
ENWW Printing issues 69
Windows Vista
i. From the Windows Start menu, click Control Panel, System and Maintenance,
Administrative Tools.
ii. Double-click Services.
iii. Right-click the Print Spooler service, and then click Properties.
iv. On the General tab, next to Startup type, make sure that Automatic is selected.
v. If the service is not already running, under Service status, click Start, and then click OK.
Windows XP
i. From the Windows Start menu, right click My Computer.
ii. Click Manage, and then click Services and Applications.
iii. Double-click Services, and then select Print Spooler.
iv. Right-click Print Spooler, and click Restart to restart the service.
b. Try using your printer again.
6. Restart the computer.
7. Clear the print queue.
To clear the print queue
a. Depending upon your operating system, do one of the following:
Windows 8.1 and Windows 8: Point to or tap the upper-right corner of the screen to open the
Charms bar, click the Settings icon, click or tap Control Panel, and then click or tap View
devices and printers.
Windows 7: From the Windows Start menu, click Devices and Printers.
Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers.
Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and
Faxes.
b. Double-click the icon for your printer to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to
conrm.
d. If there are still documents in the queue, restart the computer and try printing again after the
computer has restarted.
e. Check the print queue again to make sure it is clear, and then try to print again.
To check the power connection and reset the printer
1. Make sure the power cord is rmly connected to the printer.
70 Chapter 9 Solve a problem ENWW
1 Power connection to the printer
2 Connection to a power outlet
2. Look inside the printer and check for a green light indicating the printer is receiving electrical power. If it
is not lit, make sure the cord is fully plugged into the printer, or connect to another power outlet.
3. Look at the On button located on the printer. If it is not lit, the printer is turned o. Press the On button
to turn on the printer.
NOTE: If the printer is not receiving electrical power, connect it to another power outlet.
4. With the printer turned on, disconnect the power cord from the side of the printer under the cartridge
access door.
5. Unplug the power cord from the wall outlet.
6. Wait at least 15 seconds.
7. Plug the power cord back into the wall outlet.
8. Reconnect the power cord to the side of the printer under the cartridge access door.
9. If the printer does not turn on by itself, press the On button to turn on the printer.
10. Try using the printer again.
Fix print quality issues
Step-by-step instructions for resolving most print quality issues Troubleshoot print quality issues online.
Read general instructions in the Help for resolving print quality issues
NOTE: To avoid print quality problems, always turn the printer o using the On button, and wait until the On
button light goes out before you pull the plug or turn o a power strip. This allows the printer to move the
cartridges to a capped position, where they are protected from drying out.
To improve print quality
1. Make sure you are using original HP ink cartridges.
2. Check the printer software to make sure you have selected the appropriate paper type from the Media
drop-down list and print quality from the Quality Settings drop-down list.
In the printer software, click Print, Scan & Fax and then click Set Preferences to access the print
properties.
ENWW Printing issues 71
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check the estimated ink levels on page 49. If the ink cartridges are low on ink consider replacing them.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 6.
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have
nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
5. Align the cartridges.
To align the cartridges from the printer software
NOTE: Aligning the cartridges ensures the high-quality output. The HP All-in-One prompts you to align
the cartridges every time you install a new cartridge. If you remove and reinstall the same ink cartridge,
the HP All-in-One will not prompt you to align the ink cartridges. The HP All-in-One remembers the
alignment values for that ink cartridge, so you do not need to realign the ink cartridges.
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, and then select the icon with the
printer's name.
c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
Printer Toolbox.
d. In Printer Toolbox, click Align Ink Cartridges on the Device Services tab. The printer prints an
alignment sheet.
e. Load the cartridge alignment sheet print side down on the right front corner of the scanner glass.
f. Follow the instructions on the printer display to align the cartridges. Recycle or discard the
cartridge alignment sheet.
72 Chapter 9 Solve a problem ENWW
To align the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the printer control panel display, touch Tools .
c. Touch Align Printer, and then follow the on-screen instructions.
6. Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page from the printer software
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, and then select the icon with the
printer's name.
c. In the printer software, click Print, Scan & Fax , and then click Maintain Your Printer to access the
printer toolbox.
d. Click Print Diagnostic Information on the Device Reports tab to print a diagnostics page. Review
the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the
color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges.
To print a diagnostics page from the printer display
a. Load letter or A4 unused plain white paper into the paper tray.
b. From the printer control panel, touch Tools .
c. Touch Print Quality Report.
7. Clean the ink cartridges automatically, if the diagnostic page shows steaks or missing portions of the
color and black boxes.
To clean the cartridges from the printer software
a. Load letter or A4 unused plain white paper into the paper tray.
b. Depending on your operating system, do one of the following to open the printer software:
Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select
the printer name.
Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and
then select the printer name.
Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select
All Programs, click HP, click the folder for the printer, and then select the icon with the
printer's name.
c. In the printer software, click Print, Scan & Fax and then click Maintain Your Printer to access the
Printer Toolbox.
d. Click Clean Ink Cartridges on the Device Services tab. Follow the on-screen instructions.
ENWW Printing issues 73
To clean the cartridges from the printer display
a. Load Letter or A4 unused plain white paper into the input tray.
b. From the printer control panel display, touch Tools .
c. Touch Clean Cartridges, and then follow the on-screen instructions.
If cleaning the cartridges does not solve the problem, contact HP support. Go to www.hp.com/support .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
To improve print quality (OS X)
1. Make sure you are using original HP cartridges.
2. Make sure you have selected the appropriate paper type and print quality in the Print dialog.
3. Check the estimated ink levels to determine if the cartridges are low on ink.
Consider replacing the print cartridges if they are low on ink.
4. Check the paper type.
For best print quality, use high quality HP paper, or papers that adhere to the ColorLok® standard. For
more information, see Paper basics on page 6.
Always make sure the paper you are printing on is at. For best results when printing images, use HP
Advanced Photo Paper.
Store specialty paper in its original packaging inside a resealable plastic bag on a at surface in a cool,
dry place. When you are ready to print, remove only the paper you plan to use immediately. When you
have nished printing, return any unused photo paper to the plastic bag. This prevents the photo paper
from curling.
5. Align the printer cartridges.
To align print cartridges from the software
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP OiceJet 4650 series from the list of devices at the left of the window.
d. Click Align.
e. Click Align and follow the on-screen instructions.
f. Click All Settings to return to the Information and Support pane.
6. Print a test page.
74 Chapter 9 Solve a problem ENWW
To print a test page
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP OiceJet 4650 series from the list of devices at the left of the window.
d. Click Test Page.
e. Click the Print Test Page button, and follow the on-screen instructions.
Check the test page for jagged lines in the text or streaks in the text and colored boxes. If you are
seeing jagged lines, or streaks, or no ink in portions of the boxes, then automatically clean the
cartridges.
7. If the diagnostic page shows steaks or missing portions of the text or colored boxes, clean the print
cartridges automatically.
To automatically clean the print head
a. Load Letter or A4 plain, white paper in the paper tray.
b. Open HP Utility.
NOTE: HP Utility is located in the Hewlett-Packard folder in the Applications folder at the top
level of the hard disk.
c. Select the HP OiceJet 4650 series from the list of devices at the left of the window.
d. Click Clean Printheads.
e. Click Clean, and follow the on-screen instructions.
CAUTION: Clean the print head only when necessary. Unnecessary cleaning wastes ink and
shortens the life of the print head.
NOTE: If print quality still seems poor after you complete cleaning, try aligning the printer. If
print quality problems persist after cleaning and aligning, contact HP support.
f. Click All Settings to return to the Information and Support pane.
Fix ink smears on printouts
If a printout shows smears of ink, for subsequent prints, try using the Clean Ink Smear function from the
printer display. This process takes several minutes to complete. Full-size plain paper needs to be loaded and
will be moved back and forth during the cleaning. Mechanical noises are normal at this time.
1. Load Letter or A4 unused plain white paper into the input tray.
2. From the printer control panel display, touch Tools .
3. Touch Clean Page Smears, and then follow the on-screen instructions.
NOTE: You can also do the same from the HP printer software or embedded web server (EWS). To access the
software or EWS, see Open the HP printer software (Windows) on page 12 or Open the embedded Web server
on page 60.
ENWW Printing issues 75
Copy issues
Troubleshoot copy problems Use an HP online troubleshooting wizard.
Get step-by-step instructions if the printer does not create a copy, or if your printouts are low quality.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Tips for copy and scan success on page 25
Scan issues
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
Solve scan problems Use an HP online troubleshooting wizard.
Get step-by-step instructions if you cannot create a scan or if your scans are low quality.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Tips for copy and scan success on page 25
Fax issues
Run the fax test report rst to see if there is a problem with your fax setup. If the test passes and you are still
having problems faxing, check the fax settings listed in the report to verify that the settings are correct.
Run the fax test
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test only after you have completed fax setup on the printer. The test does the following:
Tests the fax hardware
Veries that the correct type of phone cord is connected to the printer
Checks that the phone cord is plugged into the correct port
Checks for a dial tone
Tests the status of your phone line connection
Checks for an active phone line
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the ink cartridges are installed and that full-size paper is loaded in the input tray before
starting the test.
76 Chapter 9 Solve a problem ENWW
3. On the Fax screen, touch Setup , touch Setup Wizard, and then follow the onscreen instructions.
The printer displays the status of the test on the display and prints a report.
4. Review the report.
If the fax test failed, review the solutions below.
If the fax test passed and you are still having problems faxing, verify that the fax settings listed in
the report are correct. You can also use HP's online troubleshooting wizard.
What to do if the fax test failed
If you ran a fax test and the test failed, review the report for basic information about the error. For more
detailed information, check the report to see which part of the test failed, and then review the appropriate
topic in this section for solutions to try.
The "Fax Hardware Test" failed
Turn the printer o by pressing (Power button) located on the printer control panel and then unplug
the power cord from the back of the printer. After a few seconds, plug the power cord in again, and then
turn the power on. Run the test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the
printer is not busy completing another task, such as receiving a fax or making a copy. Check the display
for a message indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state
before running the test.
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP
support. Go to www.hp.com/support . This website provides information and utilities that can help you
correct many common printer problems. If prompted, select your country/region, and then click All HP
Contacts for information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the printer.
Learn more about fax setup and test, click here to go online for more information.
ENWW Fax issues 77
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be
a problem.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord to
connect from the telephone wall jack to the printer, you might not be able to send or receive faxes. After you
plug in the phone cord that came with the printer, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that plugs
into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the telephone wall
jack.
Plug the phone cord into the correct port
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack, you cannot send or receive
faxes. The 2-EXT port should only be used to connect other equipment, such as an answering machine.
Figure 9-1 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
2. After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure
it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
78 Chapter 9 Solve a problem ENWW
The "Using Correct Type of Phone Cord with Fax" test failed
Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the
printer, and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone cord
to extend the length. You can purchase the cord at an electronics store that carries phone accessories.
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The "Dial Tone Detection" test failed
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again. If the Dial Tone Detection Test passes without the other equipment, then one or more
pieces of the equipment is causing problems; try adding them back one at a time and rerunning the test
each time, until you identify which piece of equipment is causing the problem.
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, contact your telephone company and
have them check the line.
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the printer.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
ENWW Fax issues 79
If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)
systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try
sending or receiving a test fax.
Check to make sure the country/region setting is set appropriately for your country/region. If the
country/region setting is not set or is set incorrectly, the test might fail and you might have problems
sending and receiving faxes.
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them
check the phone line.
The "Fax Line Condition" test failed
Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
printer to an analog phone line and try sending or receiving a fax.
Check the connection between the telephone wall jack and the printer to make sure the phone cord is
secure.
Make sure you have correctly connected the printer to the telephone wall jack. Using the phone cord
supplied in the box with the printer, connect one end to your telephone wall jack, then connect the other
end to the port labeled 1-LINE on the back of the printer.
Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd
out if other equipment is causing a problem, disconnect everything from the phone line, and then run
the test again.
If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the
equipment is causing problems; try adding them back one at a time and rerunning the test each
time, until you identify which piece of equipment is causing the problem.
If the Fax Line Condition Test fails without the other equipment, connect the printer to a working
phone line and continue reviewing the troubleshooting information in this section.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
Make sure you use the phone cord that came with the printer. If you do not use the supplied phone cord
to connect from the telephone wall jack to the printer, you might not be able to send or receive faxes.
After you plug in the phone cord that came with the printer, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready
for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your
telephone company and have them check the phone line.
80 Chapter 9 Solve a problem ENWW
Troubleshoot fax problems.
Troubleshoot fax problems. Use an HP online troubleshooting wizard.
Resolve problems sending or receiving a fax or faxing to your computer.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for specic fax problems
What kind of fax problem are you having?
The display always shows Phone O Hook
You are using the wrong type of phone cord. Make sure you are using the 2-wire phone cord that came
with the printer to connect the printer to your phone line. If the phone cord that came with the printer is
not long enough, you can use a longer phone cord to extend the length. You can purchase the cord at an
electronics store that carries phone accessories.
Other equipment that uses the same phone line as the printer might be in use. Make sure extension
phones (phones on the same phone line, but not connected to the printer) or other equipment are not in
use or o the hook. For example, you cannot use the printer for faxing if an extension phone is o the
hook, or if you are using a computer dial-up modem to send email or access the Internet.
The printer is having problems sending and receiving faxes
Make sure the printer is turned on. Look at the display on the printer. If the display is blank and (the
Power button) light is not lit, the printer is turned o. Make sure the power cord is rmly connected to
the printer and plugged into a power outlet. Press (the Power button) to turn on the printer.
After turning on the printer, HP recommends you wait ve minutes before sending or receiving a fax. The
printer cannot send or receive faxes while it is initializing after being turned on.
ENWW Fax issues 81
Make sure you used the phone cord supplied in the box with the printer to connect to the telephone wall
jack. One end of the phone cord should be connected to the port labeled 1-LINE on the back of the
printer and the other end to your telephone wall jack, as shown in the illustration.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE" port
If the phone cord that came with the printer is not long enough, you can use a longer 2-wire phone cord
to extend the length. You can purchase the cord at an electronics store that carries phone accessories.
Try connecting a working phone and phone cord to the telephone wall jack that you are using for the
printer and check for a dial tone. If you do not hear a dial tone, call your local telephone company for
service.
Other equipment, which uses the same phone line as the printer, might be in use. For example, you
cannot use the printer for faxing if an extension phone is o the hook, or if you are using a computer
dial-up modem to send an email or access the Internet.
Check to see if another process has caused an error. Check the display or your computer for an error
message providing information about the problem and how to solve it. If there is an error, the printer
cannot send or receive a fax until the error condition is resolved.
The phone line connection might be noisy. Phone lines with poor sound quality (noise) can cause faxing
problems. Check the sound quality of the phone line by plugging a phone into the telephone wall jack
and listening for static or other noise. If you hear noise, turn Error Correction Mode (ECM) o and try
faxing again. For information about changing ECM, see Send a fax in Error Correction Mode on page 31. If
the problem persists, contact your telephone company.
If you are using a digital subscriber line (DSL) service, make sure that you have a DSL lter connected or
you cannot fax successfully. Click here to go online for more information.
Make sure the printer is not connected to a telephone wall jack that is set up for digital phones. To check
if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do
not hear a normal sounding dial tone, it might be a phone line set up for digital phones.
If you are using either a private branch exchange (PBX) or an integrated services digital network (ISDN)
converter/terminal adapter, make sure the printer is connected to the correct port and the terminal
adapter is set to the correct switch type for your country/region, if possible. Click here to go online for
more information.
If the printer shares the same phone line with a DSL service, the DSL modem might not be grounded
correctly. If the DSL modem is not grounded correctly, it can create noise on the phone line. Phone lines
with poor sound quality (noise) can cause faxing problems. You can check the sound quality of the
phone line by plugging a phone into the telephone wall jack and listening for static or other noise. If you
82 Chapter 9 Solve a problem ENWW
hear noise, turn o your DSL modem and completely remove power for at least 15 minutes. Turn the
DSL modem back on and listen to the dial tone again.
NOTE: You might notice static on the phone line again in the future. If the printer stops sending and
receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information on turning your DSL
modem o, contact your DSL provider for support.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the
telephone wall jack.
The printer cannot receive faxes, but can send faxes
If you are not using a distinctive ring service, check to make sure that the Distinctive Ring feature on the
printer is set to All Rings . For more information, see Change the answer ring pattern for distinctive ring
on page 38.
If Auto Answer is set to O , you need to receive faxes manually; otherwise, the printer cannot receive
the fax. For information on receiving faxes manually, see Receive a fax manually on page 31.
If you have a voice mail service at the same phone number you use for fax calls, you must receive faxes
manually, not automatically. This means that you must be available to respond in person to incoming
fax calls. Learn more about setting up the printer when you have a voice mail service, click here to go
online for more information. For information on receiving faxes manually, see Receive a fax manually
on page 31.
If you have a computer dial-up modem on the same phone line with the printer, check to make sure that
the software that came with your modem is not set to receive faxes automatically. Modems that are set
up to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents
the printer from receiving fax calls.
If you have an answering machine on the same phone line with the printer, you might have one of the
following problems:
Your answering machine might not be set up correctly with the printer.
Your outgoing message might be too long or too loud to allow the printer to detect fax tones, and
the sending fax machine might disconnect.
Your answering machine might not have enough quiet time after your outgoing message to allow
the printer to detect fax tones. This problem is most common with digital answering machines.
The following actions might help solve these problems:
When you have an answering machine on the same phone line you use for fax calls, try connecting
the answering machine directly to the printer, click here to go online for more information.
Make sure the printer is set to receive faxes automatically. For information on setting up the
printer to receive faxes automatically, see Receive a fax on page 31.
Make sure the Rings to Answer setting is set to a greater number of rings than the answering
machine. For more information, see Set the number of rings before answering on page 38.
Disconnect the answering machine and then try receiving a fax. If faxing is successful without the
answering machine, the answering machine might be causing the problem.
Reconnect the answering machine and record your outgoing message again. Record a message
that is approximately 10 seconds in duration. Speak slowly and at a low volume when recording
ENWW Fax issues 83
your message. Leave at least 5 seconds of silence at the end of the voice message. There should be
no background noise when recording this silent time. Try to receive a fax again.
NOTE: Some digital answering machines might not retain the recorded silence at the end of your
outgoing message. Play back your outgoing message to check.
If the printer shares the same phone line with other types of phone equipment, such as an answering
machine, a computer dial-up modem, or a multi-port switch box, the fax signal level might be reduced.
The signal level can also be reduced if you use a splitter or connect extra cables to extend the length of
your phone. A reduced fax signal can cause problems during fax reception.
To nd out if other equipment is causing a problem, disconnect everything except the printer from the
phone line, and then try to receive a fax. If you can receive faxes successfully without the other
equipment, one or more pieces of the other equipment is causing problems; try adding them back one at
a time and receiving a fax each time, until you identify which equipment is causing the problem.
If you have a special ring pattern for your fax phone number (using a distinctive ring service through
your telephone company), make sure that the Distinctive Ring feature on the printer is set to match. For
more information, see Change the answer ring pattern for distinctive ring on page 38.
The printer cannot send faxes, but can receive faxes
The printer might be dialing too fast or too soon. You might need to insert some pauses in the number
sequence. For example, if you need to access an outside line before dialing the phone number, insert
a pause following the access number. If your number is 95555555, and 9 accesses an outside line, you
might insert pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing, touch
the * repeatedly, until a dash (-) appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the phone line as you dial.
You can set the pace of your dialing and respond to prompts as you dial. For more information, see Send
a fax using monitor dialing on page 29.
The number you entered when sending the fax is not in the proper format or the receiving fax machine is
having problems. To check this, try calling the fax number from a telephone and listen for fax tones. If
you cannot hear fax tones, the receiving fax machine might not be turned on or connected, or a voice
mail service could be interfering with the recipient's phone line. You can also ask the recipient to check
the receiving fax machine for any problems.
Fax tones are recorded on my answering machine
When you have an answering machine on the same phone line you use for fax calls, try connecting the
answering machine directly to the printer, click here to go online for more information. If you do not
connect the answering machine as recommended, fax tones might be recorded on your answering
machine.
Make sure the printer is set to receive faxes automatically and that the Rings to Answer setting is
correct. The number of rings to answer for the printer should be greater than the number of rings to
answer for the answering machine. If the answering machine and the printer are set to the same
number of rings to answer, both devices answer the call and fax tones are recorded on the answering
machine.
Set your answering machine to a low number of rings and the printer to answer in the maximum number
of rings supported. (The maximum number of rings varies by country/region.) In this setup, the
answering machine answers the call and the printer monitors the line. If the printer detects fax tones,
the printer receives the fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see Set the number of rings before answering on page 38.
84 Chapter 9 Solve a problem ENWW
Network and connection issues
What do you want to do?
Fix wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
Use an HP online
troubleshooting wizard
Troubleshoot your wireless problem, whether your printer has never been connected or it was
connected and is no longer working.
Troubleshoot a rewall or antivirus issue, if you suspect that it is preventing your computer
from connecting to the printer.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Read general instructions in the Help for wireless troubleshooting
Check the network conguration or print the wireless test report to assist in diagnosing network connection
issues.
1.
From the printer control panel, touch ( Wireless ), and then touch ( Settings ).
2. Touch Print Reports. and then touch Network Conguration Page or Wireless Test Report.
Find network settings for wireless connection
Choose one of the following troubleshooting options.
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that can tell you the network name (SSID) and
password (network key).
Use an HP online troubleshooting wizard Learn how to nd your network name (SSID) and wireless password.
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Fix Wi-Fi Direct connection
Use an HP online troubleshooting wizard Troubleshoot your Wi-Fi Direct problem or learn how to congure Wi-Fi Direct.
NOTE: The HP online troubleshooting wizards may not be available in all languages.
Read general instructions in the Help for Wi-Fi Direct troubleshooting
1. Check the printer to conrm that Wi-Fi Direct is turned on:
ENWW Network and connection issues 85
a.
From the printer control panel, touch (Wi-Fi Direct).
b.
If Status is O, touch (Wi-Fi Direct Settings) and turn Wi-Fi Direct on.
2. From your wireless computer or mobile device, turn on the Wi-Fi connection, and then search for and
connect to the Wi-Fi Direct name of your printer.
3. Enter the Wi-Fi Direct password when prompted.
4. If you are using a mobile device, make sure you have installed a compatible printing app. For more
information about mobile printing, visit www.hp.com/global/us/en/eprint/mobile_printing_apps.html.
Printer hardware issues
TIP: Run the HP Print and Scan Doctor to diagnose and automatically x printing, scanning, and copying
issues. The application is only available in some languages.
The printer shuts down unexpectedly
Check the power and power connections.
Make sure the printer's power cord is connected rmly to a functioning power outlet.
The cartridge access door is open
Close the cartridge access door to begin printing.
Cartridges alignment fails
If the alignment process fails, make sure you have loaded unused, plain white paper into the input tray.
If you have colored paper loaded in the input tray when you align the ink cartridges, the alignment fails.
If the alignment process fails repeatedly, you may need to clean the printhead, or you might have a
defective sensor.
If cleaning the printhead does not solve the problem, contact HP support. Go to www.hp.com/support .
This website provides information and utilities that can help you correct many common printer
problems. If prompted, select your country/region, and then click All HP Contacts for information on
calling for technical support.
Resolve printer failure
Turn the printer o, then on. If that does not resolve the problem, contact HP.
For more information about contacting HP support, see HP support on page 87.
86 Chapter 9 Solve a problem ENWW
HP support
For the latest product updates and support information, visit the HP OiceJet 4650 series support website at
www.hp.com/support. HP online support provides a variety of options for help with your printer:
Drivers & downloads: Download software drivers and updates, as well as product manuals and documentation
that came in the box with your printer.
HP support forums: Visit HP Support Forums for answers to common questions and issues. You can view
questions posted by other HP customers, or sign in and post your own questions and comments.
Troubleshooting: Use HP online tools to detect your printer and nd recommended solutions.
Contact HP
If you need help from an HP technical support representative to solve a problem, visit the Contact Support
website. The following contact options are available at no cost for in-warranty customers (HP agent-assisted
support for out-of warranty customers may require a fee):
Chat with an HP support agent online.
Call an HP support agent.
When contacting HP support, be prepared to provide the following information:
Product name (Located on the printer, such as HP OiceJet 4650)
Product number (located inside the cartridge access door)
Serial number (located on the back or bottom of the printer)
Register printer
By taking just a few quick minutes to register, you can enjoy quicker service, more eicient support, and
product support alerts. If you did not register your printer while installing the software, you can register now
at http://www.register.hp.com.
ENWW HP support 87
Additional warranty options
Extended service plans are available for the HP OiceJet 4650 series at additional costs. Go to www.hp.com/
support , select your country/region and language, then explore the extended warranty options available for
your printer.
88 Chapter 9 Solve a problem ENWW
A Technical information
The technical specications and international regulatory information for the HP OiceJet 4650 series are
provided in this section.
For additional specications, see the printed documentation that came with the HP OiceJet 4650 series.
This section contains the following topics:
Hewlett-Packard Company notices
Specications
Environmental product stewardship program
Regulatory information
Hewlett-Packard Company notices
The information contained herein is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior
written permission of Hewlett-Packard, except as allowed under the copyright laws. The only warranties for
HP products and services are set forth in the express warranty statements accompanying such products and
services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for
technical or editorial errors or omissions contained herein.
© 2015 Hewlett-Packard Development Company, L.P.
Microsoft®, Windows ®, Windows® XP, Windows Vista®, Windows® 7, Windows® 8, and Windows® 8.1 are U.S.
registered trademarks of Microsoft Corporation.
Specications
Technical specications for the HP OiceJet 4650 series are provided in this section. For more product
specications, see the Product Data Sheet at www.hp.com/support .
System requirements
Environmental specications
Print specications
Scan specications
Copy specications
Cartridge yield
Print resolution
Acoustic information
System requirements
Software and system requirements are located in the Readme le.
ENWW Hewlett-Packard Company notices 89
For information about future operating system releases and support, visit the HP online support website at
www.hp.com/support .
Environmental specications
Recommended operating temperature range: 15ºC to 32ºC (59ºF to 90ºF)
Allowable operating temperature range: 5ºC to 40ºC (41ºF to 104ºF)
Humidity: 20% to 80% RH non-condensing (recommended); 25ºC maximum dewpoint
Non-operating (Storage) temperature range: –40ºC to 60ºC (-40ºF to 140ºF)
In the presence of high electromagnetic elds, it is possible the output from the HP OiceJet 4650 series
may be slightly distorted.
HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected
noise due to potential high electromagnetic elds.
Print specications
Print speeds vary according to the complexity of the document.
Method: drop-on-demand thermal inkjet
Language: PCL3 GUI
Scan specications
Optical Resolution: up to 1200 dpi
Hardware Resolution: up to 1200 x 1200 dpi
Enhanced Resolution: up to 1200 x 1200 dpi
Bitdepth: 24-bit color, 8-bit grayscale (256 levels of gray)
Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Supported File Types: BMP, JPEG, PNG, TIFF, PDF
Twain Version: 1.9
Copy specications
Digital image processing
Maximum number of copies varies by model.
Copy speeds vary according to the complexity of the document and model.
Cartridge yield
Visit www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Print resolution
For a list of supported print resolutions, visit the HP OiceJet 4650 series support website at www.hp.com/
support.
For information about printing using maximum dpi, see Print using the maximum dpi on page 17.
90 Appendix A Technical information ENWW
Acoustic information
If you have Internet access, you can access acoustic information from the HP website.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for
recycling has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily.
Fasteners and other connections are easy to locate, access, and remove using common tools. High priority
parts are designed for
eicient disassembly and repair.
For more information, visit HP’s Commitment to the Environment website at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html.
This section contains the following topics:
Eco-Tips
Paper use
Plastics
Material safety data sheets
HP inkjet supplies recycling program
Power consumption
Disposal of waste equipment by users
Chemical substances
Battery disposal in Taiwan
Battery notice for Brazil
California Perchlorate Material Notice
EPEAT
European Union Commission Regulation 1275/2008
The Table of Hazardous Substances/Elements and their Content (China)
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
China Energy Label for Printer, Fax and Copier
Eco-Tips
HP is committed to helping customers reduce their environmental footprint. Please visit the HP
Environmental Programs and Initiatives website for more information on HP’s environmental initiatives.
www.hp.com/hpinfo/globalcitizenship/environment/
Paper use
This product is suited for the use of recycled paper according to DIN 19309 and EN 12281:2002.
ENWW Environmental product stewardship program 91
Plastics
Plastic parts over 25 grams are marked according to international standards that enhance the ability to
identify plastics for recycling purposes at the end of product life.
Material safety data sheets
Material safety data sheets (MSDS) can be obtained from the HP website at:
www.hp.com/go/msds
HP inkjet supplies recycling program
HP is committed to protecting the environment. The HP Inkjet Supplies Recycling Program is available in
many countries/regions, and lets you recycle used print cartridges and ink cartridges free of charge. For more
information, go to the following website:
www.hp.com/hpinfo/globalcitizenship/environment/recycle/
Power consumption
Hewlett-Packard printing and imaging equipment marked with the ENERGY STAR® logo is certied by the U.S.
Environmental Protection Agency. The following mark will appear on ENERGY STAR certied imaging
products:
Additional ENERGY STAR certied imaging product model information is listed at: www.hp.com/go/energystar
Disposal of waste equipment by users
This symbol means do not dispose of your product with your other household waste. Instead,
you should protect human health and the environment by handing over your waste
equipment to a designated collection point for the recycling of waste electrical and electronic
equipment. For more information, please contact your household waste disposal service, or
go to http://www.hp.com/recycle.
Chemical substances
HP is committed to providing our customers with information about the chemical substances in our products
as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European
Parliament and the Council). A chemical information report for this product can be found at: www.hp.com/go/
reach.
92 Appendix A Technical information ENWW
Battery disposal in Taiwan
Battery notice for Brazil
California Perchlorate Material Notice
EPEAT
European Union Commission Regulation 1275/2008
For product power data, including the power consumption of the product in networked standby if all wired
network ports are connected and all wireless network ports are activated, please refer to section P14
Additional Information’ of the product IT ECO Declaration at www.hp.com/hpinfo/globalcitizenship/
environment/productdata/itecodesktop-pc.html.
ENWW Environmental product stewardship program 93
The Table of Hazardous Substances/Elements and their Content (China)
Restriction of hazardous substance (Ukraine)
Restriction of hazardous substance (India)
94 Appendix A Technical information ENWW
China Energy Label for Printer, Fax and Copier
Regulatory information
The printer meets product requirements from regulatory agencies in your country/region.
This section contains the following topics:
Regulatory model identication number
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
Notice to users in Japan about the power cord
ENWW Regulatory information 95
Noise emission statement for Germany
GS Statement (Germany)
Declaration of conformity
European Union Regulatory Notice
Products with wireless functionality
European telephone network declaration (Modem/Fax)
Australia wired fax statement
Notice to users of the U.S. telephone network: FCC requirements
Notice to users of the Canadian telephone network
Notice to users of the German telephone network
Regulatory information for wireless products
Exposure to radio frequency radiation
Notice to users in Brazil
Notice to users in Canada
Notice to users in Taiwan
Notice to users in Mexico
Notice to users in Japan
Notice to users in Korea
Regulatory model identication number
For regulatory identication purposes, your product is assigned a Regulatory Model Number. The Regulatory
Model Number for your product is SDGOB-1502. This regulatory number should not be confused with the
marketing name (HP OiceJet 4650 All-in-One series, etc.) or product numbers (F1H96 to F1J07, etc.).
96 Appendix A Technical information ENWW
FCC statement
Notice to users in Korea
VCCI (Class B) compliance statement for users in Japan
ENWW Regulatory information 97
Notice to users in Japan about the power cord
Noise emission statement for Germany
GS Statement (Germany)
98 Appendix A Technical information ENWW
Declaration of conformity
ENWW Regulatory information 99
European Union Regulatory Notice
Products bearing the CE marking comply with one or more of the following EU Directives as may be
applicable: Low Voltage Directive 2006/95/EC, EMC Directive 2004/108/EC, Ecodesign Directive 2009/125/EC,
R&TTE Directive 1999/5/EC, RoHS Directive 2011/65/EU. Compliance with these directives is assessed using
applicable European Harmonised Standards. The full Declaration of Conformity can be found at the following
website: www.hp.com/go/certicates (Search with the product model name or its Regulatory Model Number
(RMN), which may be found on the regulatory label.)
The point of contact for regulatory matters is:
Hewlett-Packard GmbH, Dept./MS: HQ-TRE, Herrenberger Strasse 140, 71034 Boeblingen, GERMANY
Products with wireless functionality
EMF
This product meets international guidelines (ICNIRP) for exposure to radio frequency radiation.
If it incorporates a radio transmitting and receiving device that in normal use, a separation distance of
20 cm ensures that radio frequency exposure levels comply with EU requirements.
Wireless functionality in Europe
This product is designed for use without restrictions in all EU countries plus Iceland, Liechtenstein,
Norway and Switzerland.
European telephone network declaration (Modem/Fax)
HP products with FAX capability comply with the requirements of the R&TTE Directive 1999/5/EC (Annex II)
and carry the CE marking accordingly. However, due to dierences between the individual PSTNs provided in
dierent countries/regions, the approval does not, of itself, give an unconditional assurance of successful
operation on every PSTN network termination point. In the event of problems, you should contact your
equipment supplier in the rst instance.
Australia wired fax statement
100 Appendix A Technical information ENWW
Notice to users of the U.S. telephone network: FCC requirements
ENWW Regulatory information 101
Notice to users of the Canadian telephone network
Notice to users of the German telephone network
Regulatory information for wireless products
This section contains the following regulatory information pertaining to wireless products:
Exposure to radio frequency radiation
Notice to users in Brazil
Notice to users in Canada
Notice to users in Taiwan
102 Appendix A Technical information ENWW
Notice to users in Mexico
Notice to users in Japan
Notice to users in Korea
Exposure to radio frequency radiation
Notice to users in Brazil
ENWW Regulatory information 103
Notice to users in Canada
Notice to users in Taiwan
104 Appendix A Technical information ENWW
Notice to users in Mexico
Notice to users in Japan
Notice to users in Korea
ENWW Regulatory information 105
B Additional fax setup
In this section, you learn how to set up the printer so that faxing works successfully with equipment and
services you might already have on the same phone line.
TIP: You can also use the Fax Setup Wizard (Windows) or HP Utility (OS X) to help you quickly set up some
important fax settings such as the answer mode and fax header information. You can access these tools
through the HP software you installed with the printer. After you run these tools, follow the procedures in this
section to complete your fax setup.
This section contains the following topics:
Set up faxing (parallel phone systems)
Serial-type fax setup
Test fax setup
Set up faxing (parallel phone systems)
Before you begin setting up the printer for faxing, determine which kind of phone system your country/region
uses. The instructions for fax setup dier depending on whether you have a serial- or parallel-type phone
system.
If you do not see your country/region listed in the table, you probably have a serial-type phone system.
In a serial-type phone system, the connector type on your shared telephone equipment (modems,
phones, and answering machines) does not allow a physical connection to the "2-EXT" port on the
printer. Instead, all equipment must be connected at the telephone wall jack.
NOTE: You might need to connect the phone cord to your country/region adapter.
If your country/region is listed in the table, you probably have a parallel-type telephone system. In
a parallel-type phone system, you are able to connect shared telephone equipment to the phone line by
using the "2-EXT" port on the back of the printer.
NOTE: If you have a parallel-type phone system, HP recommends you use the 2-wire phone cord
supplied with the printer to connect it to the telephone wall jack.
Table B-1 Countries/regions with a parallel-type phone system
Argentina Australia Brazil
Canada Chile China
Colombia Greece India
Indonesia Ireland Japan
Korea Latin America Malaysia
Mexico Philippines Poland
Portugal Russia Saudi Arabia
Singapore Spain Taiwan
106 Appendix B Additional fax setup ENWW
Table B-1 Countries/regions with a parallel-type phone system (continued)
Thailand USA Venezuela
Vietnam
If you are unsure which kind of telephone system you have (serial or parallel), check with your telephone
company.
This section contains the following topics:
Select the correct fax setup for your home or oice
Case A: Separate fax line (no voice calls received)
Case B: Set up the printer with DSL
Case C: Set up the printer with a PBX phone system or an ISDN line
Case D: Fax with a distinctive ring service on the same line
Case E: Shared voice/fax line
Case F: Shared voice/fax line with voice mail
Case G: Fax line shared with computer modem (no voice calls received)
Case H: Shared voice/fax line with computer modem
Case I: Shared voice/fax line with answering machine
Case J: Shared voice/fax line with computer modem and answering machine
Case K: Shared voice/fax line with computer dial-up modem and voice mail
Select the correct fax setup for your home or oice
To fax successfully, you need to know what types of equipment and services (if any) share the same phone
line with the printer. This is important because you might need to connect some of your existing oice
equipment directly to the printer, and you might also need to change some fax settings before you can fax
successfully.
1. Determine if your telephone system is serial or parallel. See Set up faxing (parallel phone systems)
on page 106.
a. Serial-type telephone system—See Serial-type fax setup on page 125.
b. Parallel-type telephone system—Go to step 2.
2. Select the combination of equipment and services sharing your fax line.
DSL: A Digital subscriber line (DSL) service through your telephone company. (DSL might be called
ADSL in your country/region.)
PBX: A private branch exchange (PBX) phone system.
ISDN: An integrated services digital network (ISDN) system.
Distinctive ring service: A distinctive ring service through your telephone company provides
multiple telephone numbers with dierent ring patterns.
Voice calls: Voice calls are received at the same phone number you use for fax calls on the printer.
ENWW Set up faxing (parallel phone systems) 107
Computer dial-up modem: A computer dial-up modem is on the same phone line as the printer. If
you answer Yes to any of the following questions, you are using a computer dial-up modem:
Do you send and receive faxes directly to and from your computer software applications
through a dial-up connection?
Do you send and receive email messages on your computer through a dial-up connection?
Do you access the Internet from your computer through a dial-up connection?
Answering machine: An answering machine that answers voice calls at the same phone number
you use for fax calls on the printer.
Voice mail service: A voice mail subscription through your telephone company at the same number
you use for fax calls on the printer.
3. From the following table, select the combination of equipment and services applicable to your home or
oice setting. Then look up the recommended fax setup. Step-by-step instructions are included for each
case in the sections that follow.
NOTE: You might need to connect the phone cord to your country/region adapter.
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dail-
up modem
Answering
machine
Voice mail
service
Case A: Separate fax line (no
voice calls received)
on page 109
Case B: Set up the printer with
DSL on page 109
Case C: Set up the printer with
a PBX phone system or an
ISDN line on page 110
Case D: Fax with a distinctive
ring service on the same line
on page 111
Case E: Shared voice/fax line
on page 112
Case F: Shared voice/fax line
with voice mail on page 113
Case G: Fax line shared with
computer modem (no voice
calls received) on page 114
Case H: Shared voice/fax line
with computer modem
on page 116
Case I: Shared voice/fax line
with answering machine
on page 119
Case J: Shared voice/fax line
with computer modem and
108 Appendix B Additional fax setup ENWW
Other equipment or services sharing your fax line Recommended fax setup
DSL PBX Distinctive
ring service
Voice
calls
Computer dail-
up modem
Answering
machine
Voice mail
service
answering machine
on page 120
Case K: Shared voice/fax line
with computer dial-up modem
and voice mail on page 124
Case A: Separate fax line (no voice calls received)
If you have a separate phone line on which you receive no voice calls, and you have no other equipment
connected on this phone line, set up the printer as described in this section.
Figure B-1 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a separate fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
4. Run a fax test.
When the phone rings, the printer answers automatically after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
Case B: Set up the printer with DSL
If you have a DSL service through your telephone company, and do not connect any equipment to the printer,
use the instructions in this section to connect a DSL lter between the telephone wall jack and the printer.
ENWW Set up faxing (parallel phone systems) 109
The DSL lter removes the digital signal that can interfere with the printer, so the printer can communicate
correctly with the phone line. (DSL might be called ADSL in your country/region.)
NOTE: If you have a DSL line and you do not connect the DSL lter, you cannot send and receive faxes with
the printer.
Figure B-2 Back view of the printer
1 Telephone wall jack
2 DSL (or ADSL) lter and cord supplied by your DSL provider
3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with DSL
1. Obtain a DSL lter from your DSL provider.
2. Using the phone cord supplied in the box with the printer, connect one end to the open port on the DSL
lter, and then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
As only one phone cord is supplied, you might need to obtain additional phone cords for this setup.
3. Connect an additional phone cord from the DSL lter to the telephone wall jack.
4. Run a fax test.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case C: Set up the printer with a PBX phone system or an ISDN line
If you are using either a PBX phone system or an ISDN converter/terminal adapter, make sure you do the
following:
If you are using either a PBX or an ISDN converter/terminal adaptor, connect the printer to the port that
is designated for fax and phone use. Also, make sure that the terminal adapter is set to the correct
switch type for your country/region, if possible.
110 Appendix B Additional fax setup ENWW
NOTE: Some ISDN systems allow you to congure the ports for specic phone equipment. For
example, you might have assigned one port for telephone and Group 3 fax and another port for multiple
purposes. If you have problems when connected to the fax/phone port of your ISDN converter, try using
the port designated for multiple purposes; it might be labeled "multi-combi" or something similar.
If you are using a PBX phone system, set the call waiting tone to "o."
NOTE: Many digital PBX systems include a call-waiting tone that is set to "on" by default. The call
waiting tone interferes with any fax transmission, and you cannot send or receive faxes with the printer.
Refer to the documentation that came with your PBX phone system for instructions on how to turn o
the call-waiting tone.
If you are using a PBX phone system, dial the number for an outside line before dialing the fax number.
You might need to connect the phone cord to your country/region adapter.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case D: Fax with a distinctive ring service on the same line
If you subscribe to a distinctive ring service (through your telephone company) that allows you to have
multiple phone numbers on one phone line, each with a dierent ring pattern, set up the printer as described
in this section.
Figure B-3 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with a distinctive ring service
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn on the Auto Answer setting.
3. Change the Distinctive Ring setting to match the pattern that the telephone company assigned to your
fax number.
ENWW Set up faxing (parallel phone systems) 111
NOTE: By default, the printer is set to answer all ring patterns. If you do not set the Distinctive Ring to
match the ring pattern assigned to your fax number, the printer might answer both voice calls and fax
calls or it might not answer at all.
TIP: You can also use the Ring Pattern Detection feature in the printer control panel to set distinctive
ring. With this feature, the printer recognizes and records the ring pattern of an incoming call and, based
on this call, automatically determines the distinctive ring pattern assigned by your telephone company
to fax calls. For more information, see Change the answer ring pattern for distinctive ring on page 38.
4. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
5. Run a fax test.
The printer automatically answers incoming calls that have the ring pattern you selected ( Distinctive Ring
setting) after the number of rings you selected ( Rings to Answer setting). The printer begins emitting fax
reception tones to the sending fax machine and receives the fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case E: Shared voice/fax line
If you receive both voice calls and fax calls at the same phone number, and you have no other oice
equipment (or voice mail) on this phone line, set up the printer as described in this section.
Figure B-4 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
3 Telephone (optional)
To set up the printer with a shared voice/fax line
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Do one of the following:
112 Appendix B Additional fax setup ENWW
If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on
the back of the printer, and then connect a phone to this port.
If you have a serial-type phone system, you might plug your phone directly on top of the printer
cable which has a wall plug attached to it.
3. Now you need to decide how you want the printer to answer calls, automatically or manually:
If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
4. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case F: Shared voice/fax line with voice mail
If you receive both voice calls and fax calls at the same phone number, and you also subscribe to a voice mail
service through your telephone company, set up the printer as described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Figure B-5 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
To set up the printer with voice mail
1. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
ENWW Set up faxing (parallel phone systems) 113
NOTE: You might need to connect the phone cord to your country/region adapter.
2. Turn o the Auto Answer setting.
3. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes. You must
initiate the manual fax before voicemail picks up the line.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case G: Fax line shared with computer modem (no voice calls received)
If you have a fax line on which you receive no voice calls, and you also have a computer modem connected on
this line, set up the printer as described in this section.
NOTE: If you have a computer dial-up modem, your computer dial-up modem shares the phone line with the
printer. You cannot use both your modem and the printer simultaneously. For example, you cannot use the
printer for faxing while you are using your computer dial-up modem to send an email or access the Internet.
Set up the printer with a computer dial-up modem
Set up the printer with a computer DSL/ADSL modem
Set up the printer with a computer dial-up modem
If you are using the same phone line for sending faxes and for a computer dial-up modem, follow these
directions for setting up the printer.
Figure B-6 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem
114 Appendix B Additional fax setup ENWW
To set up the printer with a computer dial-up modem
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
5. Turn on the Auto Answer setting.
6. (Optional) Change the Rings to Answer setting to the lowest setting (two rings).
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Set up the printer with a computer DSL/ADSL modem
If you have a DSL line and use that phone line to send faxes, follow these instructions to set up your fax.
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
Connect one end of the phone jack that was supplied with the printer to connect to the 1-LINE port
on the back of the printer. Connect the other end of the cord to the DSL/ADSL lter.
You might need to connect the phone cord to your country/region adapter.
ENWW Set up faxing (parallel phone systems) 115
4 Computer DSL/ADSL modem
5 Computer
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure B-7 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
2. Using the phone cord provided in the box with the printer, connect one end to the DSL lter, and then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL lter to the parallel splitter.
4. Connect the DSL modem to the parallel splitter.
5. Connect the parallel splitter to the wall jack.
6. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case H: Shared voice/fax line with computer modem
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Shared voice/fax with computer dial-up modem
Shared voice/fax with computer DSL/ADSL modem
Shared voice/fax with computer dial-up modem
If you use your phone line for both fax and telephone calls, use these instructions to set up your fax.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
116 Appendix B Additional fax setup ENWW
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure B-8 Example of a parallel splitter
Figure B-9 Back view of the printer
1 Telephone wall jack
2 Parallel splitter
3 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
4 Computer with modem
5 Telephone
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
ENWW Set up faxing (parallel phone systems) 117
6. Now you need to decide how you want the printer to answer calls, automatically or manually:
If you set up the printer to answer calls automatically, it answers all incoming calls and receives
faxes. The printer cannot distinguish between fax and voice calls in this case; if you suspect the call
is a voice call, you need to answer it before the printer answers the call. To set up the printer to
answer calls automatically, turn on the Auto Answer setting.
If you set up the printer to answer faxes manually, you must be available to respond in person to
incoming fax calls or the printer cannot receive faxes. To set up the printer to answer calls
manually, turn o the Auto Answer setting.
7. Run a fax test.
If you pick up the phone before the printer answers the call and hear fax tones from a sending fax machine,
you need to answer the fax call manually.
If you use your phone line for voice, fax, and your computer dial-up modem, follow these directions to set up
your fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax with computer DSL/ADSL modem
Use these instructions if your computer has a DSL/ADSL modem
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
4 Telephone
5 DSL/ADSL modem
6 Computer
7 Use the phone cord provided to connect to the 1-LINE port on the back of the printer.
You might need to connect the phone cord to your country/region adapter.
118 Appendix B Additional fax setup ENWW
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure B-10 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL lter from your DSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL service
need to be connected to additional DSL lters to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printers, connect one end to the DSL lter, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. If you have a parallel-type phone system, remove the white plug from the port labeled 2-EXT on the
back of the printer, and then connect a phone to this port.
4. Connect the DSL lter to the parallel splitter.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Run a fax test.
When the phone rings, the printer automatically answers after the number of rings you set in the Rings to
Answer setting. The printer begins emitting fax reception tones to the sending fax machine and receives the
fax.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case I: Shared voice/fax line with answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have an answering
machine that answers voice calls at this phone number, set up the printer as described in this section.
Figure B-11 Back view of the printer
1 Telephone wall jack
ENWW Set up faxing (parallel phone systems) 119
2 Use the phone cord provided to connect to the 1-LINE port on the back of the printer
You might need to connect the phone cord to your country/region adapter.
3 Answering machine
4 Telephone (optional)
To set up the printer with a shared voice/fax line with answering machine
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT
on the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
3. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
4. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
5. Turn on the Auto Answer setting.
6. Set your answering machine to answer after a low number of rings.
7. Change the Rings to Answer setting on the printer to the maximum number of rings supported by your
printer. (The maximum number of rings varies by country/region.)
8. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case J: Shared voice/fax line with computer modem and answering machine
If you receive both voice calls and fax calls at the same phone number, and you also have a computer modem
and answering machine connected on this phone line, set up the printer as described in this section.
NOTE: Since your computer dial-up modem shares the phone line with the printer, you cannot use both your
modem and the printer simultaneously. For example, you cannot use the printer for faxing while you are
using your computer dial-up modem to send an email or access the Internet.
Shared voice/fax line with computer dial-up modem and answering machine
Shared voice/fax line with computer DSL/ADSL modem and answering machine
120 Appendix B Additional fax setup ENWW
Shared voice/fax line with computer dial-up modem and answering machine
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
NOTE: If your computer has only one phone port, you need to purchase a parallel splitter (also called
a coupler), as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports
on the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure B-12 Example of a parallel splitter
Figure B-13 Back view of the printer
1 Telephone wall jack
2 "IN" phone port on your computer
3 "OUT" phone port on your computer
4 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port.
You might need to connect the phone cord to your country/region adapter.
5 Computer with modem
6 Answering machine
7 Telephone (optional)
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Unplug your answering machine from the telephone wall jack, and connect it to the port labeled "OUT"
on the back of the computer (the computer dial-up modem).
ENWW Set up faxing (parallel phone systems) 121
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. (Optional) If your answering machine does not have a built-in phone, for convenience you might want to
connect a phone to the back of your answering machine at the "OUT" port.
NOTE: If your answering machine does not let you connect an external phone, you can purchase and
use a parallel splitter (also known as a coupler) to connect both the answering machine and telephone to
the printer. You can use standard phone cords for these connections.
6. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
7. Turn on the Auto Answer setting.
8. Set your answering machine to answer after a low number of rings.
9. Change the Rings to Answer setting on the printer to the maximum number of rings supported by the
product. (The maximum number of rings varies by country/region.)
10. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
plays your recorded greeting. The printer monitors the call during this time, "listening" for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receives the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Shared voice/fax line with computer DSL/ADSL modem and answering machine
1 Telephone wall jack
2 Parallel splitter
3 DSL/ADSL lter
4 Answering machine
122 Appendix B Additional fax setup ENWW
5 Telephone (optional)
6 DSL/ADSL modem
7 Computer
8 Phone cord provided with the printer connected to the 1-LINE port on the back of the printer
You might need to connect the phone cord to your country/region adapter.
NOTE: You need to purchase a parallel splitter. A parallel splitter has one RJ-11 port on the front and two
RJ-11 ports on the back. Do not use a 2–line phone splitter, a serial splitter, or a parallel splitter which has two
RJ-11 ports on the front and a plug on the back.
Figure B-14 Example of a parallel splitter
To set up the printer with a computer DSL/ADSL modem
1. Obtain a DSL/ADSL lter from your DSL/ADSL provider.
NOTE: Phones in other parts of the home/oice sharing the same phone number with DSL/ADSL
service need to be connected to additional DSL/ADSL lters, to avoid noise when making voice calls.
2. Using the phone cord supplied in the box with the printer, connect one end to the DSL/ADSL lter, then
connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
3. Connect the DSL/ADSL lter to the splitter.
4. Unplug the answering machine from the telephone wall jack, and connect it to the port labeled 2-EXT on
the back of the printer.
NOTE: If you do not connect your answering machine directly to the printer, fax tones from a sending
fax machine might be recorded on your answering machine, and you might not receive faxes with the
printer.
5. Connect the DSL modem to the parallel splitter.
6. Connect the parallel splitter to the wall jack.
7. Set your answering machine to answer after a low number of rings.
8. Change your Rings to Answer setting on the printer to the maximum number of rings supported by the
printer.
NOTE: The maximum number of rings varies by country/region.
9. Run a fax test.
When the phone rings, your answering machine answers after the number of rings you have set, and then
play your recorded greeting. The printer monitors the call during this time, “listening” for fax tones. If
incoming fax tones are detected, the printer emits fax reception tones and receive the fax; if there are no fax
tones, the printer stops monitoring the line and your answering machine can record a voice message.
If you use the same phone line for telephone, fax, and have a computer DSL modem, follow these instructions
to set up your fax.
ENWW Set up faxing (parallel phone systems) 123
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Case K: Shared voice/fax line with computer dial-up modem and voice mail
If you receive both voice calls and fax calls at the same phone number, use a computer dial-up modem on the
same phone line, and subscribe to a voice mail service through your telephone company, set up the printer as
described in this section.
NOTE: You cannot receive faxes automatically if you have a voice mail service at the same phone number
you use for fax calls. You must receive faxes manually; this means you must be available to respond in person
to incoming fax calls. If you want to receive faxes automatically instead, contact your telephone company to
subscribe to a distinctive ring service, or to obtain a separate phone line for faxing.
Since your computer dial-up modem shares the phone line with the printer, you cannot use both your modem
and the printer simultaneously. For example, you cannot use the printer for faxing if you are using your
computer dial-up modem to send an email or access the Internet.
There are two dierent ways to set up the printer with your computer based on the number of phone ports on
your computer. Before you begin, check your computer to see if it has one or two phone ports.
If your computer has only one phone port, you need to purchase a parallel splitter (also called a coupler),
as shown in the illustration. (A parallel splitter has one RJ-11 port on the front and two RJ-11 ports on
the back. Do not use a two-line phone splitter, a serial splitter, or a parallel splitter which has two RJ-11
ports on the front and a plug on the back.)
Figure B-15 Example of a parallel splitter
If your computer has two phone ports, set up the printer as follows:
Figure B-16 Back view of the printer
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the 1-LINE port
You might need to connect the phone cord to your country/region adapter.
3 Computer with modem
4 Telephone
124 Appendix B Additional fax setup ENWW
To set up the printer on the same phone line as a computer with two phone ports
1. Remove the white plug from the port labeled 2-EXT on the back of the printer.
2. Find the phone cord that connects from the back of your computer (your computer dial-up modem) to
a telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled
2-EXT on the back of the printer.
3. Connect a phone to the "OUT" port on the back of your computer dial-up modem.
4. Using the phone cord supplied in the box with the printer, connect one end to your telephone wall jack,
then connect the other end to the port labeled 1-LINE on the back of the printer.
NOTE: You might need to connect the phone cord to your country/region adapter.
5. If your modem software is set to receive faxes to your computer automatically, turn o that setting.
NOTE: If you do not turn o the automatic fax reception setting in your modem software, the printer
cannot receive faxes.
6. Turn o the Auto Answer setting.
7. Run a fax test.
You must be available to respond in person to incoming fax calls, or the printer cannot receive faxes.
If you encounter problems setting up the printer with optional equipment, contact your local service provider
or vendor for further assistance.
Serial-type fax setup
For information on setting up the printer for faxing using a serial-type phone system, see the Fax
Conguration website for your country/region.
Austria www.hp.com/at/faxcong
Germany www.hp.com/de/faxcong
Switzerland (French) www.hp.com/ch/fr/faxcong
Switzerland (German) www.hp.com/ch/de/faxcong
United Kingdom www.hp.com/uk/faxcong
Finland www.hp./faxcong
Denmark www.hp.dk/faxcong
Sweden www.hp.se/faxcong
Norway www.hp.no/faxcong
Netherlands www.hp.nl/faxcong
Belgium (Dutch) www.hp.be/nl/faxcong
Belgium (French) www.hp.be/fr/faxcong
Portugal www.hp.pt/faxcong
Spain www.hp.es/faxcong
France www.hp.com/fr/faxcong
ENWW Serial-type fax setup 125
Ireland www.hp.com/ie/faxcong
Italy www.hp.com/it/faxcong
Test fax setup
You can test your fax setup to check the status of the printer and to make sure it is set up correctly for faxing.
Perform this test after you have completed setting up the printer for faxing. The test does the following:
Tests the fax hardware
Veries the correct type of phone cord is connected to the printer
Checks that the phone cord is plugged into the correct port
Checks for a dial tone
Tests the status of your phone line connection
Checks for an active phone line
The printer prints a report with the results of the test. If the test fails, review the report for information on
how to x the problem and rerun the test.
To test fax setup via the printer control panel
1. Set up the printer for faxing according to your particular home or oice setup instructions.
2. Make sure the ink cartridges are installed, and that full-size paper is loaded in the input tray before
starting the test.
3. From the printer control panel display, touch Fax .
4. Touch Setup , and then touch Tools.
5. Touch Test Fax.
6. Review the report.
If the test passes and you are still having problems faxing, check the fax settings listed in the
report to verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
If the test fails, review the report for more information on how to x any problems found.
126 Appendix B Additional fax setup ENWW
Index
A
accessibility 2
ADSL, fax setup with
parallel phone systems 109
answer ring pattern
change 38
parallel phone systems 111
answering machine
fax tones recorded 84
set up with fax (parallel phone
systems)
119
set up with fax and modem 120
automatic fax reduction 33
B
backup fax 32
baud rate 40
black and white pages
fax 27
blocked fax numbers
set up 34
both sides, print on 15
broadcast faxing
send 30
buttons, control panel 4
C
clear
fax logs 43
computer modem
shared with fax (parallel phone
systems) 114
shared with fax and answering
machine (parallel phone
systems) 120
shared with fax and voice line
(parallel phone systems) 116
shared with fax and voice mail
(parallel phone systems) 124
conrmation reports, fax 42
connectors, locating 4
control panel
buttons 4
features 4
lights 4
status icons 5
copy
specications 90
correct port test, fax 78
customer support
warranty 88
D
dial tone test, failure 79
dial type, setting 39
dial-up modem
shared with fax (parallel phone
systems) 114
shared with fax and answering
machine (parallel phone
systems) 120
shared with fax and voice line
(parallel phone systems) 116
shared with fax and voice mail
(parallel phone systems) 124
distinctive ringing
change 38
parallel phone systems 111
double-sided printing 15
DSL, fax setup with
parallel phone systems 109
E
ECM. See error correction mode
embedded web server
Webscan 23
environment
Environmental product
stewardship program 91
environmental specications 90
error correction mode 31
error reports, fax 43
F
fax
answer mode 37
answering machine and modem,
shared with (parallel phone
systems) 120
answering machine
troubleshoot 84
answering machine, set up
(parallel phone systems) 119
auto answer 37
backup fax 32
blocking numbers 34
conrmation reports 42
dial tone test, failed 79
dial type, setting 39
distinctive ringing setup (parallel
phone systems) 111
distinctive ringing, change
pattern 38
DSL, set up (parallel phone
systems) 109
error correction mode 31
error reports 43
forwarding 33
header 37
Internet Protocol, over 41
ISDN line, set up (parallel phone
systems) 110
line condition test, failed 80
log, clear 43
log, print 43
manual receive 31
modem and answering machine,
shared with (parallel phone
systems) 120
modem and voice line, shared
with (parallel phone systems)
116
modem and voice mail, shared
with (parallel phone systems)
124
modem, shared with (parallel
phone systems) 114
monitor dialing 29, 30
parallel phone systems 106
PBX system, set up (parallel
phone systems) 110
phone cord connection test,
failed 78
phone cord type test, failed 79
ENWW Index 127
print last transaction details 43
receive 31
receive, troubleshoot 81, 83
redial options 39
reduction 33
reports 41
reprint 32
rings to answer 38
send 27
send, troubleshoot 81, 84
separate line setup (parallel
phone systems) 109
settings, change 37
setup types 107
shared phone line setup (parallel
phone systems) 112
sound volume 40
speed 40
test failed 77
test setup 126
troubleshoot 76
voice mail, set up (parallel phone
systems) 113
wall jack test, failed 77
Fax screen 5
forwarding faxes 33
G
glass, scanner
locating 3
H
hardware, fax setup test 77
header, fax 37
Help button 5
HP Utility (OS X)
opening 59
I
ink cartridges 4
Internet Protocol
fax, using 41
IP settings 58
ISDN line, set up with fax
parallel phone systems 110
J
jams
clear 62
paper to avoid 8
junk fax mode 34
L
lights, control panel 4
line condition test, fax 80
log, fax
print 43
M
manual faxing
receive 31
send 28, 29
media
duplexing 15
memory
reprint faxes 32
save faxes 32
modem
shared with fax (parallel phone
systems) 114
shared with fax and answering
machine (parallel phone
systems) 120
shared with fax and voice line
(parallel phone systems) 116
shared with fax and voice mail
(parallel phone systems) 124
monitor dialing 29, 30
multi-feeds, troubleshoot 66
N
networks
connector illustration 4
IP settings 58
settings, change 58
wireless communication setup
54
O
OS X
HP Utility 59
output tray
locating 3
P
paper
clear jams 62
HP, order 7
selecting 8
skewed pages 66
troubleshoot feeding 66
paper-feed problems, troubleshoot
66
parallel phone systems
answering machine setup 119
countries/regions with 106
distinctive ringing setup 111
DSL setup 109
ISDN setup 110
modem and answering machine
setup 120
modem and voice mail setup
124
modem setup 114
modem shared with voice line
setup 116
PBX setup 110
separate line setup 109
setup types 107
shared line setup 112
PBX system, set up with fax
parallel phone systems 110
phone book
change contact 35
change group contacts 36
delete contacts 36
send fax 27
set up 35
set up group contacts 36
phone cord
connected to correct port test
failed 78
correct type test failed 79
phone line, answer ring pattern 38
phone, fax from
receive 31
send, 28
power
troubleshoot 86
power input, locating 4
print
double-sided 15
fax logs 43
fax reports 41
faxes 32
last fax details 43
specications 90
troubleshoot 86
printer control panel
locating 3
network settings 58
send faxes 27
128 Index ENWW
printer software (Windows)
about 59
opening 12, 59
pulse dialing 39
R
radio interference
regulatory information 102
rear access panel
illustration 4
receive faxes
auto answer mode 37
automatically 31
blocking numbers 34
forwarding 33
manually 31
rings to answer 38
troubleshoot 81, 83
recycle
ink cartridges 92
redial options, setting 39
reduce fax 33
regulatory information 95, 102
regulatory notices
regulatory model identication
number 96
reports
conrmation, fax 42
error, fax 43
fax test failed 77
reprint
faxes from memory 32
rings to answer 38
S
save
faxes in memory 32
scan
from Webscan 23
scan specications 90
scanner glass
locating 3
send faxes
basic fax 27
from a phone 28
memory, from 30
monitor dialing 29, 30
troubleshoot 81, 84
serial phone systems
countries/regions with 106
setup types 107
settings
network 58
speed, fax 40
volume, fax 40
setup
answering machine (parallel
phone systems) 119
answering machine and modem
(parallel phone systems) 120
computer modem (parallel phone
systems) 114
computer modem and answering
machine (parallel phone
systems) 120
computer modem and voice line
(parallel phone systems) 116
computer modem and voice mail
(parallel phone systems) 124
distinctive ringing 38
distinctive ringing (parallel phone
systems) 111
DSL (parallel phone systems)
109
fax scenarios 107
fax, with parallel phone
systems 106
ISDN line (parallel phone
systems) 110
PBX system (parallel phone
systems) 110
separate fax line (parallel phone
systems) 109
shared phone line (parallel phone
systems) 112
test fax 126
voice mail (parallel phone
systems) 113
voice mail and computer modem
(parallel phone systems) 124
skew, troubleshoot
print 66
software
Webscan 23
status icons 5
subscriber identication code 37
system requirements 89
T
technical information
copy specications 90
environmental specications 90
print specications 90
scan specications 90
system requirements 89
telephone line, answer ring pattern
38
telephone wall jack, fax 77
telephone, fax from
receive 31
send 28
tests, fax
dial tone, failed 79
failed 77
fax line condition 80
fax phone cord type test failed
79
hardware, failed 77
port connection, failed 78
setup 126
telephone wall jack 77
tone dialing 39
trays
clear paper jams 62
locating 3
paper-width guides illustration
3
troubleshoot feeding 66
troubleshoot
answering machines 84
fax 76
fax dial tone test failed 79
fax hardware test failed 77
fax line test failed 80
fax phone cord connection test
failed 78
fax phone cord type test failed
79
fax tests 77
fax wall jack test, failed 77
multiple pages are picked 66
paper not picked up from tray
66
paper-feed problems 66
power 86
print 86
receive faxes 81, 83
ENWW Index 129
send faxes 81, 84
skewed pages 66
two-sided printing 15
U
USB connection
port, locating 3, 4
V
voice mail
set up with fax (parallel phone
systems) 113
set up with fax and computer
modem (parallel phone
systems) 124
VoIP 41
volume
fax sounds 40
W
wall jack test, fax 77
warranty 88
Webscan 23
websites
accessibility information 2
wireless communication
regulatory information 102
set up 54
130 Index ENWW
76

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