Adjust color ...................................................................................................................... 158
Use paper that meets HP specifications .......................................................................... 161
Check the ink cartridges .................................................................................................. 161
Clean ink smears ............................................................................................................. 164
Clean the printhead ......................................................................................................... 164
Use the printer driver that best meets your printing needs .............................................. 164
The product does not print or it prints slowly .................................................................................... 166
The product does not print ............................................................................................... 166
The product prints slowly ................................................................................................. 167
Solve Plug and Print USB Drive printing problems (X551 Series) ................................................... 168
The USB Print menu does not open when you insert the USB accessory ...................... 168
The file does not print from the USB storage device ....................................................... 168
The file that you want to print is not listed in the USB Print menu ................................... 169
Solve product connectivity problems ................................................................................................ 169
Solve USB direct-connect problems ................................................................................ 169
Solve network problems .................................................................................................. 169
Solve wireless network problems ..................................................................................................... 172
Wireless connectivity checklist ........................................................................................ 172
The control panel displays the message: The wireless feature on this product has
been turned off ................................................................................................................. 173
The product does not print after the wireless configuration completes ............................ 173
The product does not print, and the computer has a third-party firewall installed ........... 174
The wireless connection does not work after moving the wireless router or product ...... 174
Cannot connect more computers to the wireless product ................................................ 174
The wireless product loses communication when connected to a VPN .......................... 175
The network does not appear in the wireless networks list ............................................. 175
The wireless network is not functioning ........................................................................... 176
Solve product software problems with Windows .............................................................................. 177
Solve product software problems with Mac ...................................................................................... 179
The printer driver is not listed in the Print & Fax list ........................................................ 179
The product name does not appear in the product list in the Print & Fax list .................. 179
The printer driver does not automatically set up the selected product in the Print &
Fax list ............................................................................................................................. 179
A print job was not sent to the product that you wanted .................................................. 180
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ............................................................................................... 180
You are using a generic printer driver when using a USB connection ............................. 180
Appendix A Supplies and accessories ........................................................................................................ 181
Order parts, accessories, and supplies ............................................................................................ 182
Part numbers .................................................................................................................................... 182
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