Poor print quality and unexpected printouts.............................................................................77
Solution 1: Use genuine HP cartridges...............................................................................77
Solution 2: Check the paper...............................................................................................77
Solution 3: Wait a short period of time (if possible)............................................................78
Solution 4: Check the print settings....................................................................................78
Step 1: Check the print quality settings........................................................................79
Step 2: Check the Print in Grayscale setting................................................................79
Solution 5: Check estimated ink levels and replace low or empty ink cartridges...............80
Solution 6: Print and evaluate a diagnostic report and troubleshoot defects......................80
Print Quality Diagnostic Report....................................................................................81
Self-Test Report............................................................................................................85
Solution 7: Clean the ink cartridges....................................................................................87
Solution 8: Align the ink cartridges.....................................................................................88
Solution 9: Replace the problem ink cartridge....................................................................88
Solution 10: Service the product.........................................................................................88
Clean the area around the ink nozzles.....................................................................................89
Solve paper-feed problems......................................................................................................91
Solve copy problems................................................................................................................92
No copy came out...............................................................................................................93
Copies are blank.................................................................................................................93
Documents are missing or faded........................................................................................93
Size is reduced...................................................................................................................94
Copy quality is poor ...........................................................................................................94
Copy defects are apparent.................................................................................................94
The device prints half a page, then ejects the paper..........................................................95
Paper mismatch..................................................................................................................95
Solve scan problems................................................................................................................95
Scanner did nothing............................................................................................................95
Scan takes too long............................................................................................................96
Part of the document did not scan or text is missing..........................................................96
Text cannot be edited.........................................................................................................97
Error messages appear......................................................................................................97
Scanned image quality is poor ..........................................................................................97
Scan defects are apparent.................................................................................................98
Solve fax problems...................................................................................................................99
The fax test failed...............................................................................................................99
Solve wired (Ethernet) network problems (some models only)..............................................111
General network troubleshooting......................................................................................111
Network port created does not match device IP address (Windows)...............................112
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