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HP LaserJet Pro MFP M428 series Handleiding

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User Guide
www.hp.com/videos/LaserJet
www.hp.com/support/ljM329MFP
www.hp.com/support/ljM428MFP
www.hp.com/support/ljM429MFP
HP LaserJet Pro MFP M329, M428-M429
HP LaserJet Pro MFP M329, M428-M429
User Guide
Copyright and License
© Copyright 2019 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 2, 8/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
Google™ is a trademark of Google Inc.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 1
Potential shock hazard ............................................................................................................................................................ 2
Open source license ................................................................................................................................................................. 3
Printer views .............................................................................................................................................................................. 4
Printer front view ................................................................................................................................................. 4
Printer back view .................................................................................................................................................. 5
Control panel view ............................................................................................................................................... 6
How to use the touchscreen control panel ................................................................................. 8
Printer specications ................................................................................................................................................................ 9
Technical specications ....................................................................................................................................... 9
Supported operating systems ........................................................................................................................... 9
Mobile printing solutions .................................................................................................................................. 11
Printer dimensions ............................................................................................................................................ 11
Power consumption, electrical specications, and acoustic emissions .................................................... 13
Operating environment range ......................................................................................................................... 13
Printer hardware setup and software installation ............................................................................................................ 14
2 Paper trays .............................................................................................................................................................................................. 15
Introduction ............................................................................................................................................................................. 15
Load paper to Tray 1 ............................................................................................................................................................. 16
Introduction ........................................................................................................................................................ 16
Load Paper Tray 1 ............................................................................................................................................. 16
Tray 1 paper orientation ................................................................................................................................... 18
Load paper to Tray 2 ............................................................................................................................................................. 20
Introduction ........................................................................................................................................................ 20
Load Paper Tray 2 ............................................................................................................................................. 20
Tray 2 paper orientation ................................................................................................................................... 22
Load paper to Tray 3 ............................................................................................................................................................. 24
Introduction ........................................................................................................................................................ 24
Load Paper Tray 3 (optional) ........................................................................................................................... 24
Tray 3 paper orientation ................................................................................................................................... 26
ENWW iii
Load and print envelopes ..................................................................................................................................................... 28
Introduction ........................................................................................................................................................ 28
Print envelopes .................................................................................................................................................. 28
Envelope orientation ......................................................................................................................................... 28
3 Supplies, accessories, and parts .......................................................................................................................................................... 31
Order supplies, accessories, and parts ............................................................................................................................... 32
Ordering .............................................................................................................................................................. 32
Supplies and accessories ................................................................................................................................. 32
Customer self-repair parts ............................................................................................................................... 33
Dynamic security .................................................................................................................................................................... 34
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 35
Introduction ........................................................................................................................................................ 35
Enable or disable the Cartridge Policy feature ............................................................................................. 36
Use the printer control panel to enable the Cartridge Policy feature ................................... 36
Use the printer control panel to disable the Cartridge Policy feature .................................. 36
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 36
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 37
Enable or disable the Cartridge Protection feature ...................................................................................... 38
Use the printer control panel to enable the Cartridge Protection feature ........................... 38
Use the printer control panel to disable the Cartridge Protection feature .......................... 38
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 39
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 39
Replace the toner cartridge .................................................................................................................................................. 40
Toner cartridge information ............................................................................................................................. 40
Remove and replace the cartridge .................................................................................................................. 42
4 Print .......................................................................................................................................................................................................... 45
Print tasks (Windows) ............................................................................................................................................................ 46
How to print (Windows) .................................................................................................................................... 46
Automatically print on both sides (Windows) ............................................................................................... 46
Manually print on both sides (Windows) ........................................................................................................ 47
Print multiple pages per sheet (Windows) .................................................................................................... 47
Select the paper type (Windows) .................................................................................................................... 48
Additional print tasks ........................................................................................................................................ 48
Print tasks (macOS) ............................................................................................................................................................... 49
How to print (macOS) ........................................................................................................................................ 49
Automatically print on both sides (macOS) ................................................................................................... 49
Manually print on both sides (macOS) ........................................................................................................... 49
Print multiple pages per sheet (macOS) ........................................................................................................ 50
Select the paper type (macOS) ........................................................................................................................ 50
iv ENWW
Additional print tasks ........................................................................................................................................ 51
Store print jobs on the printer to print later or print privately ........................................................................................ 52
Introduction ........................................................................................................................................................ 52
Before beginning ............................................................................................................................................... 52
Set up job storage ............................................................................................................................................. 52
Disable or enable the job storage feature ..................................................................................................... 53
Create a stored job (Windows) ......................................................................................................................... 54
Create a stored job (macOS) ............................................................................................................................ 54
Print a stored job ............................................................................................................................................... 55
Delete a stored job ............................................................................................................................................ 57
Delete a job that is stored on the printer .................................................................................. 57
Information sent to printer for Job Accounting purposes ........................................................................... 57
Mobile printing ........................................................................................................................................................................ 58
Introduction ........................................................................................................................................................ 58
Wi-Fi Direct printing (wireless models only) .................................................................................................. 59
To turn on Wi-Fi Direct .................................................................................................................. 59
Change the printer Wi-Fi Direct name ....................................................................................... 60
Step one: Open the HP Embedded Web Server ................................................... 60
Step two: Change the Wi-Fi Direct name .............................................................. 60
HP ePrint via Email ............................................................................................................................................ 60
AirPrint ................................................................................................................................................................. 61
Android embedded printing ............................................................................................................................. 61
Print from a USB ash drive ................................................................................................................................................. 62
Introduction ........................................................................................................................................................ 62
Print USB documents ........................................................................................................................................ 62
5 Copy .......................................................................................................................................................................................................... 63
Make a copy ............................................................................................................................................................................. 63
Copy on both sides (duplex) ................................................................................................................................................. 64
Copy on both sides automatically ................................................................................................................... 64
Copy on both sides manually ........................................................................................................................... 64
Copy an identication card .................................................................................................................................................... 64
Additional copy tasks ............................................................................................................................................................. 65
6 Scan .......................................................................................................................................................................................................... 67
Scan by using HP Scan software (Windows) ...................................................................................................................... 67
Scan by using HP Easy Scan Software (macOS) ................................................................................................................ 68
Set up Scan to Email .............................................................................................................................................................. 69
Introduction ........................................................................................................................................................ 69
Before you begin ................................................................................................................................................ 69
Method one: Use the Scan to Email Wizard (Windows) ............................................................................... 69
ENWW v
Method two: Set up the Scan to Email feature via the HP Embedded Web Server ................................ 72
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 72
Step two: Congure the Scan to Email feature ........................................................................ 72
Set up Scan to Network Folder ............................................................................................................................................ 73
Introduction ........................................................................................................................................................ 73
Before you begin ................................................................................................................................................ 73
Method one: Use the Scan to Network Folder Wizard (Windows) ............................................................. 73
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server ............... 76
Step one: Access the HP Embedded Web Server (EWS) ......................................................... 76
Step two: Congure the Scan to Network Folder feature ....................................................... 76
Set up Scan to SharePoint .................................................................................................................................................... 77
Step one: Access the HP Embedded Web Server (EWS) .............................................................................. 77
Step two: Set up Scan to SharePoint .............................................................................................................. 77
Set up Scan to Computer (Windows) .................................................................................................................................. 78
Enable scanning to a computer (Windows) ................................................................................................... 78
Scan to a USB ash drive ...................................................................................................................................................... 78
Scan to email .......................................................................................................................................................................... 79
Scan to a network folder ....................................................................................................................................................... 79
Scan to SharePoint ................................................................................................................................................................. 80
Scan to a computer (Windows) ............................................................................................................................................ 80
Additional scan tasks ............................................................................................................................................................. 81
7 Fax ............................................................................................................................................................................................................. 83
Connect and congure the printer for fax .......................................................................................................................... 84
Connect the printer to a telephone line ......................................................................................................... 84
Congure the printer for fax ............................................................................................................................ 85
Congure the fax time, date and header using the HP Fax Setup Wizard ........................... 85
Congure the time, date, and header using the printer control panel ................................. 85
Congure the time, date, and header using the HP Embedded Web Server and
Printer Home Page (EWS) ............................................................................................................ 86
Congure for stand-alone fax ..................................................................................................... 87
Congure for an answering machine ......................................................................................... 87
Install the HP Fax software in Windows (optional) .................................................................. 88
Send a fax ................................................................................................................................................................................ 89
Send a fax by dialing manually from the printer control panel .................................................................. 89
Fax from the atbed scanner .......................................................................................................................... 89
Fax from the document feeder ....................................................................................................................... 90
Schedule a fax to be sent later ........................................................................................................................ 91
Use phone book entries ................................................................................................................................... 91
Send a fax from the software (Windows) ...................................................................................................... 92
Send a fax from a third-party software program, such as Microsoft Word ............................................. 93
vi ENWW
Create, edit, and delete phone book entries ...................................................................................................................... 94
Create and edit individual phone-book entries ............................................................................................ 94
Create and edit group phone-book entries ................................................................................................... 94
Delete phone book entries ............................................................................................................................... 94
Reprint a received fax from the printer memory .............................................................................................................. 95
Additional fax tasks ............................................................................................................................................................... 95
8 Manage the printer ................................................................................................................................................................................. 97
Use HP Web Services applications ....................................................................................................................................... 97
Change the printer connection type (Windows) ................................................................................................................ 98
Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) .......................................... 99
Method one: Open the HP Embedded Web Server (EWS) from the software ......................................... 99
Method two: Open the HP Embedded Web Server (EWS) from a web browser ...................................... 99
Congure IP network settings ........................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Printer sharing disclaimer .............................................................................................................................. 103
View or change network settings ................................................................................................................. 103
Rename the printer on a network ................................................................................................................ 103
Manually congure IPv4 TCP/IP parameters from the control panel ...................................................... 104
Link speed and duplex settings .................................................................................................................... 104
Printer security features ..................................................................................................................................................... 106
Introduction ...................................................................................................................................................... 106
Assign or change the system password using the Embedded Web Server .......................................... 106
Energy-conservation settings ........................................................................................................................................... 107
Introduction ...................................................................................................................................................... 107
Print with EconoMode .................................................................................................................................... 107
Set the Sleep Mode setting ............................................................................................................................ 107
Set the Shutdown Mode setting ................................................................................................................... 107
Set the Disable Shutdown setting ................................................................................................................ 108
HP Web Jetadmin ................................................................................................................................................................. 108
Update the rmware ........................................................................................................................................................... 109
Method one: Update the rmware using the control panel ..................................................................... 109
Method two: Update the rmware using the HP Printer Update utility .................................................. 109
9 Solve problems ..................................................................................................................................................................................... 111
Customer support ................................................................................................................................................................ 111
Control panel help system ................................................................................................................................................. 112
Restore the factory-set defaults ....................................................................................................................................... 112
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ............................... 113
Change the “Very Low” settings ................................................................................................................... 114
Change the "Very Low" settings from the control panel ...................................................... 114
ENWW vii
For printers with fax capability ................................................................................................. 114
Order supplies .................................................................................................................................................. 114
Printer does not pick up paper or misfeeds .................................................................................................................... 116
Introduction ...................................................................................................................................................... 116
The printer picks up multiple sheets of paper ............................................................................................ 116
The printer does not pick up paper .............................................................................................................. 118
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 120
Clear paper jams .................................................................................................................................................................. 121
Introduction ...................................................................................................................................................... 121
Experiencing frequent or recurring paper jams? ....................................................................................... 121
Paper jam locations ........................................................................................................................................ 122
Clear paper jams in the document feeder ................................................................................................... 123
Clear paper jams in Tray 1 ............................................................................................................................. 125
Clear paper jams in Tray 2 ............................................................................................................................. 126
Clear paper jams in Tray 3 ............................................................................................................................. 130
Clear paper jams in the toner cartridge or fuser area ............................................................................... 134
Clear paper jams in the output bin ............................................................................................................... 139
Clear paper jams in the duplexer .................................................................................................................. 143
Resolving print quality problems ...................................................................................................................................... 146
Introduction ...................................................................................................................................................... 146
Troubleshoot print quality ............................................................................................................................. 147
Update the printer rmware ..................................................................................................... 147
Print from a dierent software program ................................................................................ 147
Check the paper-type setting for the print job ...................................................................... 148
Check the paper type setting on the printer ..................................................... 148
Check the paper type setting (Windows) ........................................................... 148
Check the paper type setting (macOS) ............................................................... 148
Check toner-cartridge status .................................................................................................... 149
Step one: Print a supplies status page ............................................................... 149
Step two: Check supplies status .......................................................................... 149
Print a cleaning page .................................................................................................................. 149
Visually inspect the toner cartridge or cartridges ................................................................. 150
Check paper and the printing environment ............................................................................ 151
Step one: Use paper that meets HP specications .......................................... 151
Step two: Check the environment ....................................................................... 151
Step three: Set the individual tray alignment .................................................... 151
Try a dierent print driver ......................................................................................................... 152
Check the EconoMode settings ................................................................................................ 152
Adjust print density .................................................................................................................... 153
Troubleshoot image defects ......................................................................................................................... 153
Improve copy and scan image quality .............................................................................................................................. 162
viii ENWW
Introduction ...................................................................................................................................................... 162
Check the scanner glass for dirt and smudges .......................................................................................... 162
Check the paper settings ............................................................................................................................... 163
Check the image adjustment settings ......................................................................................................... 163
Optimize for text or pictures ......................................................................................................................... 163
Check the scanner resolution and color settings on the computer ........................................................ 164
Resolution and color guidelines ............................................................................................... 164
Color .............................................................................................................................................. 165
Edge-to-edge copying .................................................................................................................................... 165
Clean the pickup rollers and separation pad in the document feeder .................................................... 165
Improve fax image quality .................................................................................................................................................. 167
Introduction ...................................................................................................................................................... 167
Check the scanner glass for dirt and smudges .......................................................................................... 167
Check the send-fax resolution settings ....................................................................................................... 168
Check the Error Correction Mode setting .................................................................................................... 168
Send to a dierent fax machine .................................................................................................................... 168
Check the sender's fax machine ................................................................................................................... 168
Solve wired network problems .......................................................................................................................................... 169
Introduction ...................................................................................................................................................... 169
Poor physical connection ............................................................................................................................... 169
The computer is using the incorrect IP address for the printer ............................................................... 169
The computer is unable to communicate with the printer ....................................................................... 169
The printer is using incorrect link and duplex settings for the network ................................................. 170
New software programs might be causing compatibility problems ....................................................... 170
The computer or workstation might be set up incorrectly ....................................................................... 170
The printer is disabled, or other network settings are incorrect ............................................................. 170
Solve wireless network problems ..................................................................................................................................... 171
Introduction ...................................................................................................................................................... 171
Wireless connectivity checklist ...................................................................................................................... 171
The printer does not print after the wireless conguration completes .................................................. 172
The printer does not print, and the computer has a third-party rewall installed ............................... 172
The wireless connection does not work after moving the wireless router or printer .......................... 172
Cannot connect more computers to the wireless printer ......................................................................... 173
The wireless printer loses communication when connected to a VPN ................................................... 173
The network does not appear in the wireless networks list .................................................................... 173
The wireless network is not functioning ..................................................................................................... 173
Perform a wireless network diagnostic test ............................................................................................... 174
Reduce interference on a wireless network ................................................................................................ 174
Solve fax problems .............................................................................................................................................................. 175
Introduction ...................................................................................................................................................... 175
Fax troubleshooting checklist ....................................................................................................................... 175
ENWW ix
Solve general fax problems ........................................................................................................................... 177
Faxes are sending slowly ........................................................................................................... 177
Fax quality is poor ...................................................................................................................... 177
Fax cuts o or prints on two pages ......................................................................................... 178
Index ........................................................................................................................................................................................................... 179
x ENWW
1 Printer overview
Review the location of features on the printer, the physical and technical specications of the printer, and where
to locate setup information.
●
Warning icons
●
Potential shock hazard
●
Open source license
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Warning icons
Use caution if you see a warning icon on your HP printer, as indicated in the icon denitions.
● Caution: Electric shock
ENWW 1
● Caution: Hot surface
● Caution: Keep body parts away from moving parts
● Caution: Sharp edge in close proximity
● Warning
Potential shock hazard
Review this important safety information.
2 Chapter 1 Printer overview ENWW
● Read and understand these safety statements to avoid an electrical shock hazard.
● Always follow basic safety precautions when using this product to reduce risk of injury from re or electric
shock.
● Read and understand all instructions in the user guide.
● Observe all warnings and instructions marked on the product.
● Use only a grounded electrical outlet when connecting the product to a power source. If you do not know
whether the outlet is grounded, check with a qualied electrician.
● Do not touch the contacts on any of the sockets on the product. Replace damaged cords immediately.
● Unplug this product from wall outlets before cleaning.
● Do not install or use this product near water or when you are wet.
● Install the product securely on a stable surface.
● Install the product in a protected location where no one can step on or trip over the power cord.
Open source license
For information on open source software used in this printer, visit www.hp.com/software/opensource.
ENWW Open source license 3
Printer views
Identify parts on the printer and buttons on the control panel.
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
Identify the parts on the front of the printer.
Figure 1-1 Printer front view
3
6
7
8
1
2
11
10
9
4
3
5
2
1
Number Description
1 Control panel (tilts up for easier viewing)
2 Document feeder
3 Scanner
4 Front door release button (access to the toner cartridge)
5 Power on/o button
6 Tray 3 (optional)
7 Tray 2
8 Tray 1
9 Output bin extension
4 Chapter 1 Printer overview ENWW
Number Description
10 Output bin
11 Walk-up USB port (for printing and scanning without a computer)
Printer back view
Identify the parts on the back of the printer.
Figure 1-2 Printer rear view
10
7
6
1
2
3
5
4
8
9
Number Description
1 USB port (for job storage and private printing)
NOTE: This port might be covered.
2 USB interface port
3 Ethernet port
4 Telephone "line out" port (for attaching an extension phone, answering machine, or other device)
5 Fax "line in" port (for attaching the fax phone line to the printer)
6 Power connection
7 Tray 3 (optional)
NOTE: Tray 3 extends when legal-size or A4-size paper is loaded.
8 Dust cover for Tray 2
NOTE: Dust cover ips up when legal-size or A4-size paper is loaded.
9 Serial number and printer number label
10 Rear door (provides access for clearing jams)
ENWW Printer views 5
Control panel view
Identify the buttons and features on the touchscreen control panel.
●
How to use the touchscreen control panel
The Home screen provides access to the printer features and indicates the current status of the printer.
Return to the Home screen at any time by touching the Home button on the left side of the printer control panel,
or touch the Home button in the upper-left corner of most screens.
NOTE: For more information about the printer control panel features, go to www.hp.com/support/ljM329MFP,
www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP.
NOTE: The features that appear on the Home screen can vary, depending on the printer conguration.
Figure 1-3 Control panel view
CopyCopies 1
1
2
3
5 6 7 8 9
10
4
Number Item Description
1 Back button Returns to the previous screen.
2 Home button Provides access to the Home screen.
3 Help button Provides access to the control panel help system.
4 Color touchscreen Provides access to menus, help animations, and printer information.
5 Copy icon: Touch this icon to open the Copy menu.
6 Chapter 1 Printer overview ENWW
Number Item Description
6 Scan icon: Touch this icon to open the Scan menus:
● Scan to USB Drive
● Scan to Network Folder
● Scan to E-mail
● Scan to Computer
● Scan to SharePoint
7 Print icon: Touch this icon to open the Print menus.
8 Fax icon: Touch this icon to open the Fax menus.
9 Apps icon: Touch this icon to open the Apps menu to print directly from select Web
applications.
10 Home screen dashboard display
icons
See the table that follows for a description of the icons.
Pull down this tab to open the Jobs menu.
NOTE: While the control panel does not have a standard Cancel button, during many printer processes a Cancel
button appears on the touchscreen. This permits users to cancel a process before the printer completes it.
Home screen dashboard display icons
Table
1-1 Home screen icons
Icon Purpose
Sign-in icon.
Setup icon: Opens the Setup menu, where you can change
preferences and perform maintenance functions.
Wireless icon: Opens the Wireless Summary menu, where you can
check wireless status and change wireless settings. You can also
print a wireless test report, which helps diagnosing network
connection issues.
HP ePrint icon: Opens the Web Services Summary menu, where you
can check ePrint status details, change ePrint settings, or print an
Info page.
Wi-Fi Direct icon: Opens theWi-Fi Direct menu, where you can turn
on Wi-Fi Direct, turn o Wi-Fi Direct, and display the Wi-Fi Direct
name and password.
Cartridge icon: Opens the Cartridge Information screen, where you
can view the estimated level and pages remaining for the toner
cartridge.
ENWW Printer views 7
Table 1-1 Home screen icons (continued)
Icon Purpose
Paper Setup icon: Opens the Paper Setup menu, where you can
congure the default Paper Size and Paper Type for the paper trays.
Fax Status icon: Displays status information for the Auto Answer
function, fax logs, and the fax sound volume.
ECO icon: Allows you to congure some of the printer
environmental features.
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Table 1-2 How to use the touchsreen control panel
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Setup icon to open the Setup
menu.
Swipe Touch the screen and then move your nger
horizontally to scroll the screen sideways.
Swipe the Home screen to access additional
menu options.
Scroll Touch the screen and then move your nger
vertically to scroll the screen up and down. When
scrolling through menus, briey touch the screen
to stop the scrolling.
Scroll through the Setup menu.
8 Chapter 1 Printer overview ENWW
Printer specications
Review hardware, software, and printer environment specications.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environment range
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or
www.hp.com/support/ljM429MFP.
Technical specications
Review the technical specications for the printer.
See www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP
for current information.
Supported operating systems
The following information applies to the printer-specic Windows and HP print drivers for macOS and to the
software installer.
Windows: The HP Software Installer installs either a V3 or V4 PCL 6 print driver depending on the Windows
operating system along with optional software when using the full software installer. See the software
installation notes for more information.
macOS: Mac computers are supported with this printer. Download HP Easy Start either from 123.hp.com/
LaserJet or from the Printer Support page, and then use HP Easy Start to install the HP print driver. HP Easy Start
is not included in the HP Software Installer.
1. Go to 123.hp.com/LaserJet.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to www.hp.com/go/linuxprinting.
UNIX: For information and print drivers for UNIX, go to www.hp.com/go/unixmodelscripts.
Table
1-3 Supported operating systems and print drivers
Operating system Print driver installed (from the software on the web)
Windows 7, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this
operating system as part of the software installation.
Windows 8, 32-bit and 64-bit The HP PCL 6 (V3) printer-specic print driver is installed for this
operating system as part of the software installation.
1
ENWW Printer specications 9
Table 1-3 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on the web)
Windows 8.1, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this
operating system as part of the software installation.
2
Windows 10, 32-bit and 64-bit The HP PCL-6 (V4) printer-specic print driver is installed for this
operating system as part of the software installation.
Windows Server 2008 R2, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
3
Windows Server 2008 R2, SP1, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
Windows Server 2012 R2 The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
Windows Server 2016, 64-bit The HP PCL 6 (V3) printer-specic print driver is available for
download from the printer support website. Download the driver,
and then use the Microsoft Add Printer tool to install it.
macOS Sierra v10.12, macOS High Sierra v10.13, macOS Mojave
v10.14
To install the print driver, download HP Easy Start from 123.hp.com/
LaserJet. Follow the steps provided to install the printer software
and print driver.
1
Windows 8 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
2
Windows 8.1 RT support is provided through Microsoft IN OS Version 4, 32-bit driver.
3
Microsoft retired mainstream support for Windows Server 2008 in January 2015. HP will continue to provide best eort support for the
discontinued Server 2008 operating system.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM329MFP,
www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP for HP's all-inclusive help for the printer.
Table 1-4 Minimum system requirements
Windows 7, 8, 8.1, 10 macOS Sierra v10.12, macOS
High Sierra v10.13, macOS
Mojave v10.14 Mobile devices, iOS, Android
● 32-bit or 64-bit
● 2 GB of available hard disk
space
● Microsoft Internet Explorer
● Internet connection
● USB port
● 2 GB of available hard disk
space
● Internet connection
Router connection not required
www.hp.com/go/mobileprinting
10 Chapter 1 Printer overview ENWW
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device.
To see the full list and to determine the best choice, go to www.hp.com/go/MobilePrinting.
The printer supports the following software for mobile printing:
● Wi-Fi Direct (wireless models only)
● Bluetooth Low Energy
● HP Smart app for iOS and Android devices
● Google Cloud Print
● AirPrint
● Android Printing
● HP Roam
Printer dimensions
Make sure your printer environment is large enough to accommodate the printer.
11
3
2
2
1
H
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P
A
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2
1
2
3
Table
1-5 Dimensions for the M329, M428, and M429 models
Measurement Printer fully closed Printer fully opened
1. Height 323 mm (12.7 in) 577 mm (22.7 in)
ENWW Printer specications 11
Table 1-5 Dimensions for the M329, M428, and M429 models (continued)
Measurement Printer fully closed Printer fully opened
2. Depth 390 mm (15.3 in) 839 mm (33 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridges) 12.9 kg (28.4 lb) 12.9 kg (28.4 lb)
2
1
3
2
1
3
3
3
Table 1-6 Dimensions for the optional 550-sheet tray
Measurement Tray fully closed Tray fully open
1. Height 131 mm (5.1 in) 131 mm (5.1 in)
2. Depth 357 mm (14 in) 781 mm (30.8 in)
3. Width 381 mm (15 in) 381 mm (15 in)
Weight 3.7 kg (8.2 lb) 3.7 kg (8.2 lb)
12 Chapter 1 Printer overview ENWW
2
1
3
HE
W
L
E
TT
-
P
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A
RD
H
E
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E
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T-
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C
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2
3
2
1
2
1
3
H
E
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-
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3
Table 1-7 Dimensions for the printer with the optional 550-sheet tray
Measurement Printer fully closed Printer fully opened
1. Height 452 mm (17.8 in) 706 mm (27.8 in)
2. Depth 390 mm (15.3 in) 839 mm (33 in)
3. Width 420 mm (16.5 in) 453 mm (17.8 in)
Weight (with cartridge) 16.6 kg (36.6 lb) 16.6 kg (36.6 lb)
Power consumption, electrical specications, and acoustic emissions
In order to operate properly, the printer must be in an environment that meets certain power specications.
For current information, see the support home page for your printer:www.hp.com/support/ljM329MFP,
www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environment range
Review the recommended operating-environment specications for your printer.
ENWW Printer specications 13
Table 1-8 Operating environment specications
Environment Recommended Allowed
Temperature 17.5° to 25°C (63.5° to 77°F) 15° to 32.5°C (59° to 90.5°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% RH
Printer hardware setup and software installation
For basic setup instructions, see the Hardware Installation Guide that came with the printer. For additional
instructions, go to HP support on the web.
Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/ljM429MFP
for HP's all-inclusive help for the printer, which includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
● Find instructions about how to use the Microsoft Add Printer tool
14 Chapter 1 Printer overview ENWW
2 Paper trays
Discover how to load and use the paper trays, including how to load special items such as envelopes.
●
Introduction
●
Load paper to Tray 1
●
Load paper to Tray 2
●
Load paper to Tray 3
●
Load and print envelopes
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Introduction
Review the following information abou the paper trays.
CAUTION: Do not extend more than one paper tray at a time.
Do not use paper tray as a step.
Keep hands out of paper trays when closing.
All trays must be closed when moving the printer.
ENWW 15
Load paper to Tray 1
Review the following information about loading paper to Tray 1.
●
Introduction
●
Load Paper Tray 1
●
Tray 1 paper orientation
Introduction
The following information describes how to load paper into Tray 1.
Load Paper Tray 1
This tray holds up to 100 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: To avoid jams, never add or remove paper from Tray 1 during printing.
1. Open Tray 1 by grasping the handles on the left and right side of the tray and pulling down.
2. Slide out the tray extension.
3. For long paper, ip out the tray extension to support the paper.
16 Chapter 2 Paper trays ENWW
4. Press down on the tab on the right paper guide, and then spread the paper guides to the correct size.
5. Load the paper into the tray. Make sure that the paper ts under the tabs and below the maximumheight
indicators.
For information about how to orient the paper, see Tray 1 paper orientation on page 18.
ENWW Load paper to Tray 1 17
6. Press down on the tab on the right paper guide, and then adjust the paper guides so that they lightly touch
the paper stack but do not bend the paper.
7. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 1 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
18 Chapter 2 Paper trays ENWW
Table 2-1 Tray 1 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-up
Top edge leading into the printer
123
Letterhead or preprinted 2-sided printing Face-down
Top edge leading into the printer
123
ENWW Load paper to Tray 1 19
Load paper to Tray 2
Review the following information about loading paper to Tray 2.
●
Introduction
●
Load Paper Tray 2
●
Tray 2 paper orientation
Introduction
The following information describes how to load paper into Tray 2.
Load Paper Tray 2
This tray holds up to 250 sheets of 75 g/m
2
(20 lb) paper.
CAUTION: Do not print envelopes, labels, or unsupported sizes of paper from Tray 2. Print these types of paper
only from Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
2
1
20 Chapter 2 Paper trays ENWW
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
the size of the paper being used.
2
A4 / A5 B5
8.5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
paper being used.
2
11
B5
A4
ENWW Load paper to Tray 2 21
4. Load the paper into the tray. For information about how to orient the paper, see Tray 2 paper orientation
on page 22.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure
that the top of the stack is below the tray full indicators, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
2
5. Slide the tray completely into the printer.
222
1
6. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 2 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
22 Chapter 2 Paper trays ENWW
Table 2-2 Tray 2 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge toward the front of the tray
2
2
123
1
Letterhead or preprinted 2-sided printing Face-up
Top edge toward the front of the tray
2
2
123
1
ENWW Load paper to Tray 2 23
Load paper to Tray 3
Review the following information about loading paper to Tray 3.
●
Introduction
●
Load Paper Tray 3 (optional)
●
Tray 3 paper orientation
Introduction
The following information describes how to load paper into Tray 3.
Load Paper Tray 3 (optional)
This tray holds up to 550 sheets of 75 g/m
2
(20 lb) paper.
Do not print envelopes, labels, or unsupported sizes of paper from Tray 3. Print these types of paper only from
Tray 1.
1. Pull the tray out and lift up slightly to remove it completely from the printer.
NOTE: Do not open this tray while it is in use.
3
3
2
1
24 Chapter 2 Paper trays ENWW
2. Adjust the paper-width guides by squeezing the adjustment latch on the left guide and sliding the guides to
the size of the paper being used.
3
A4 / A5 B5
8.5
3. Adjust the paper-length guide by squeezing the adjustment latch and sliding the guides to the size of the
paper being used.
3
11
B5
A4
ENWW Load paper to Tray 3 25
4. Load paper into the tray. For information about how to orient the paper, see Tray 3 paper orientation
on page 26.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
NOTE: To prevent jams, adjust the paper guides to the correct size and do not overll the tray. Be sure
that the top of the stack is below the tray full indicator, as shown in the enlargement in the illustration.
NOTE: If the tray is not adjusted correctly, an error message might display during printing or the paper
might jam.
3
5. Slide the tray completely into the printer.
3
3
2
1
6. At the computer, begin the printing process from the software application. Make sure that the driver is set
to the correct paper type and size for the paper being printed from the tray.
Tray 3 paper orientation
When using paper that requires a specic orientation, load it according to the information in the following table.
26 Chapter 2 Paper trays ENWW
Table 2-3 Tray 3 paper orientation
Paper type Output How to load paper
Letterhead or preprinted 1-sided printing Face-down
Top edge at the front of the tray
3
3
123
2
1
Letterhead or preprinted 2-sided printing Face-up
Top edge at the front of the tray
3
3
123
2
1
ENWW Load paper to Tray 3 27
Load and print envelopes
Review the following information about loading and printing envelopes.
●
Introduction
●
Print envelopes
●
Envelope orientation
Introduction
The following information describes how to load and print envelopes.
Use only Tray 1 to print on envelopes. Tray 1 holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
To print envelopes, follow these steps.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the Print button to print the job.
Envelope orientation
When loading envelopes, load them according to the information in the following table.
28 Chapter 2 Paper trays ENWW
Table 2-4 Envelope orientation
Tray How to load
Tray 1 Face-up
Short, postage-end leading into the printer
ENWW Load and print envelopes 29
30 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
Order supplies or accessories, replace the toner cartridges, or remove and replace another part.
●
Order supplies, accessories, and parts
●
Dynamic security
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridge
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 31
Order supplies, accessories, and parts
Review details about ordering supplies, accessories and parts for your printer.
●
Ordering
●
Supplies and accessories
●
Customer self-repair parts
Ordering
Find information and links for ordering supplies, parts, and accessories for your printer.
Ordering option Ordering information
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on your
computer, enter the printer IP address or host name in
the address/URL eld. The EWS contains a link to the
HP SureSupply Web site, which provides options for
purchasing Original HP supplies.
Supplies and accessories
Find information about the supplies and accessories that are available for your printer.
CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-1 Supplies
Item Description Cartridge number Part number
For use in North America and Latin America only
HP 58A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
58A CF258A
HP 58X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
High-capacity replacement black
toner cartridge
58X CF258X
For use in Europe, Middle East, Russia, CIS, and Africa only
HP 59A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
59A CF259A
32 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-1 Supplies (continued)
Item Description Cartridge number Part number
HP 59X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
High-capacity replacement black
toner cartridge
59X CF259X
For use in Asia Pacic (except China and India) only
HP 76A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
76A CF276A
HP 76X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
High-capacity replacement black
toner cartridge
76X CF276X
For use in China and India only
HP 77A Black Original LaserJet
Toner Cartridge
M329 and M429 models only.
Standard-capacity replacement
black toner cartridge
77A CF277A
HP 77X High Yield Black Original
LaserJet Toner Cartridge
M329 and M429 models only.
High-capacity replacement black
toner cartridge
77X CF277X
Table 3-2 Accessories
Item Description Part number
Accessories
HP LaserJet 550-sheet Paper Tray Optional (Tray 3) 550-sheet paper feeder D9P29A
Customer self-repair parts
Customer Self-Repair (CSR) parts are available for many HP LaserJet printers to reduce repair time.
More information about the CSR program and benets can be found at www.hp.com/go/csr-support and
www.hp.com/go/csr-faq.
Genuine HP replacement parts can be ordered at www.hp.com/buy/parts or by contacting an HP-authorized
service or support provider. When ordering, one of the following will be needed: part number, serial number
(found on back of printer), product number, or printer name.
● Parts listed as Mandatory self-replacement are to be installed by customers, unless you are willing to pay
HP service personnel to perform the repair. For these parts, on-site or return-to-depot support is not
provided under the HP printer warranty.
● Parts listed as Optional self-replacement can be installed by HP service personnel at your request for no
additional charge during the printer warranty period.
ENWW Order supplies, accessories, and parts 33
Table 3-3 Customer self-repair parts
Item Description Self-replacement options Part number
Multipurpose tray roller Replacement tray roller Mandatory RL2-0656-000CN
250-sheet paper input tray Replacement cassette for Tray 2 Mandatory RM2-5392-000CN
HP LaserJet 1 x 550 Paper Feeder 550-sheet paper feeder (optional Tray 3) Mandatory RM2-5413-000CN
Tray 2 paper pickup roller assembly Replacement Tray 2 pickup rollers Mandatory RM2-5452-000CN
Tray 3 paper pickup roller assembly Replacement Tray 3 pickup rollers Mandatory RM2-5741-000CN
Tray 2 separation roller assembly Replacement Tray 2 separation rollers Mandatory RM2-5397-000CN
Tray 3 separation roller assembly Replacement Tray 3 separation rollers Mandatory RM2-5745-000CN
Dynamic security
Learn about dynamic-security-enabled printers.
Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip
or modied or non-HP circuitry* might not work. And, those that work today might not work in the future.
As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use
security measures to protect the quality of our customer experience, maintain the integrity of our printing
systems, and protect our intellectual property. These measures include authentication methods that change
periodically and might prevent some third-party supplies from working now or in the future. HP printers and
original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or
counterfeited, the customer is exposed to quality and potential security risks, compromising the printing
experience.
*Non-HP Chips and modied or non-HP electronic circuitry are not produced or validated by HP. HP cannot
guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a non-
original HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or
unmodied HP electronic circuitry.
34 Chapter 3 Supplies, accessories, and parts ENWW
Congure the HP toner-cartridge-protection supply settings
A network administrator can congure the toner-cartridge-protection settings using the printer control panel or
the HP Embedded Web Server (EWS).
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
ENWW Congure the HP toner-cartridge-protection supply settings 35
Enable or disable the Cartridge Policy feature
The Cartridge Policy feature can be enabled or disabled using the control panel or the Embedded Web Server
(EWS).
●
Use the printer control panel to enable the Cartridge Policy feature
●
Use the printer control panel to disable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Policy feature
From the printer control panel, a network administrator can enable the Cartridge Policy feature. This allows only
genuine HP cartridges to be used with the printer.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Policy
3. Touch Authorized HP to enable the feature.
Use the printer control panel to disable the Cartridge Policy feature
From the printer control panel, a network administrator can disable the Cartridge Policy feature. This removes
the restriction that only genuine HP cartridges can be used.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Policy
3. Touch O to disable the feature.
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
From the EWS, a network administrator can enable the Cartridge Policy feature. This allows only genuine HP
cartridges to be used with the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
36 Chapter 3 Supplies, accessories, and parts ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select Authorized HP.
5. Click Apply to save the changes.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
From the EWS, a network administrator can disable the Cartridge Policy feature. This removes the restriction that
only genuine HP cartridges can be used.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Policy area, click the drop-down menu and select O.
5. Click Apply to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 37
Enable or disable the Cartridge Protection feature
The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web
Server (EWS).
●
Use the printer control panel to enable the Cartridge Protection feature
●
Use the printer control panel to disable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
●
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
NOTE: Enabling or disabling this feature might require entering an administrator password.
Check with your administrator to determine if an administrator password has been set. EWS passwords cannot
be recovered.
Use the printer control panel to enable the Cartridge Protection feature
From the printer control panel, a network administrator can enable the Cartridge Protection feature. This
protects the cartridges associated with the printer from being stolen and used in other printers.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Protection
3. Touch Protect Cartridges to enable the feature.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the printer control panel to disable the Cartridge Protection feature
From the printer control panel, a network administrator can disable the Cartridge Protection feature. This
removes protection for any new cartridges installed in the printer.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Open the following menus:
1. Supply Settings
2. Cartridge Protection
3. Touch O to disable the feature.
38 Chapter 3 Supplies, accessories, and parts ENWW
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
From the EWS, a network administrator can enable the Cartridge Protection feature. This protects the cartridges
that are associated with the printer from being stolen and used in other printers.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select On.
5. Click Apply to save the changes.
CAUTION: After enabling Cartridge Protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
From the EWS, a network administrator can disable the Cartridge Protection feature. This removes protection for
any new cartridges installed in the printer.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Supplies to expand the options, and then click Supply Settings.
4. In the Cartridge Protection area, click the drop-down menu and select O.
5. Click Apply to save the changes.
ENWW Congure the HP toner-cartridge-protection supply settings 39
Replace the toner cartridge
Replace the toner cartridge if you receive a message on the printer, or if you are have print quality problems.
●
Toner cartridge information
●
Remove and replace the cartridge
Toner cartridge information
Review details about ordering replacement toner cartridges.
The printer indicates when the toner cartridge level is low and very low. The actual toner cartridge life remaining
can vary. Consider having a replacement cartridge available to install when print quality is no longer acceptable.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see the cartridge replacement instructions. Reinsert the
toner cartridge into the printer and close the cover.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
CAUTION: Cartridges are for distribution and use within their designated region only; they will not work outside
of their designated region.
Table 3-4 Supplies
Item Description Cartridge number Part number
For use in North America and Latin America only
HP 58A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
58A CF258A
HP 58X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
High-capacity replacement black
toner cartridge
58X CF258X
For use in Europe, Middle East, Russia, CIS, and Africa only
HP 59A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
59A CF259A
HP 59X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
High-capacity replacement black
toner cartridge
59X CF259X
For use in Asia Pacic (except China and India) only
HP 76A Black Original LaserJet
Toner Cartridge
M428 models only.
Standard-capacity replacement
black toner cartridge
76A CF276A
40 Chapter 3 Supplies, accessories, and parts ENWW
Table 3-4 Supplies (continued)
Item Description Cartridge number Part number
HP 76X High Yield Black Original
LaserJet Toner Cartridge
M428 models only.
High-capacity replacement black
toner cartridge
76X CF276X
For use in China and India only
HP 77A Black Original LaserJet
Toner Cartridge
M329 and M429 models only.
Standard-capacity replacement
black toner cartridge
77A CF277A
HP 77X High Yield Black Original
LaserJet Toner Cartridge
M329 and M429 models only.
High-capacity replacement black
toner cartridge
77X CF277X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
Cover the green imaging drum if the toner cartridge must be removed from the printer for an extended period of
time.
The following illustration shows the toner cartridge components.
Figure 3-1 Toner cartridge components
2
1
Number Description
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
2 Memory chip
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner cartridge box.
ENWW Replace the toner cartridge 41
Remove and replace the cartridge
Follow these steps to replace the toner cartridge.
1. Press the front door release button.
2
1
2. Open the front door.
42 Chapter 3 Supplies, accessories, and parts ENWW
3. Remove the used toner cartridge from the printer.
4. Remove the new toner cartridge package from the box, and then pull the release tab on the packaging.
5. Remove the toner cartridge from the opened packaging shell. Place the used toner cartridge in the shell for
recycling.
ENWW Replace the toner cartridge 43
6. Hold both ends of the toner cartridge and rock it 5-6 times.
7. Align the toner cartridge with the tracks inside the printer, and install the toner cartridge until it is rmly
seated.
8. Close the front door.
44 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
Print using the software, or print from a mobile device or USB ash drive.
●
Print tasks (Windows)
●
Print tasks (macOS)
●
Store print jobs on the printer to print later or print privately
●
Mobile printing
●
Print from a USB ash drive
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 45
Print tasks (Windows)
Learn about common printing tasks for Windows users.
●
How to print (Windows)
●
Automatically print on both sides (Windows)
●
Manually print on both sides (Windows)
●
Print multiple pages per sheet (Windows)
●
Select the paper type (Windows)
●
Additional print tasks
How to print (Windows)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
● For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
46 Chapter 4 Print ENWW
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Finishing tab.
ENWW Print tasks (Windows) 47
4. Select the number of pages per sheet from the Pages per sheet drop-down.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
Select the paper type (Windows)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that
specic paper type.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Paper/Quality tab.
4. Select the option for the type of paper you are using, and then click OK.
5. Click OK to close the Document Properties dialog.
6. In the Print dialog, click Print to print the job.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/
ljM429MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
48 Chapter 4 Print ENWW
Print tasks (macOS)
Print using the HP printing software for macOS, including how to print on both sides or print multiple pages per
sheet.
●
How to print (macOS)
●
Automatically print on both sides (macOS)
●
Manually print on both sides (macOS)
●
Print multiple pages per sheet (macOS)
●
Select the paper type (macOS)
●
Additional print tasks
How to print (macOS)
Use the Print option from a software application to select the printer and basic options for your print job.
The following procedure describes the basic printing process for macOS.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (macOS)
If your printer has an automatic duplexer installed, you can automatically print on both sides of the paper. Use a
paper size and type supported by the duplexer.
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (macOS)
If your printer does not have an automatic duplexer installed, or you are using a paper size or type not supported
by the duplexer, you can print on both sides of the paper using a manual process. You will need to reload the
pages for the second side.
ENWW Print tasks (macOS) 49
This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex check box, and select a binding option.
5. Go to the printer, and remove any blank paper that is in Tray 1.
6. Click the Print button.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
Print multiple pages per sheet (macOS)
When you print from a software application using the Print option, you can select an option to print multiple
pages on a single sheet of paper. For example, you might want to do this if you are printing a very large
document and want to save paper.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Border menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (macOS)
When you print from a software application using the Print option, you can set the paper type you are using for
your print job. For example, if your default paper type is Letter, but you are using a dierent paper type for a print
job, select that specic paper type.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
50 Chapter 4 Print ENWW
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
Additional print tasks
Locate information on the Web for performing common printing tasks.
Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/
ljM429MFP.
Instructions are available for print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (macOS) 51
Store print jobs on the printer to print later or print privately
Store print jobs in the printer memory for printing at a later time.
●
Introduction
●
Before beginning
●
Set up job storage
●
Disable or enable the job storage feature
●
Create a stored job (Windows)
●
Create a stored job (macOS)
●
Print a stored job
●
Delete a stored job
●
Information sent to printer for Job Accounting purposes
Introduction
The following information provides procedures for creating and printing documents that are stored on the USB
ash drive. These jobs can be printed at a later time or printed privately.
Before beginning
Review the requirements for using the job storage feature.
The job storage feature has the following requirements:
● A dedicated USB 2.0 storage device with at least 16 GB free space must be installed in the rear host USB.
This USB storage device holds the job storage jobs sent to the printer. Removing this USB storage device
from the printer disables the job storage feature.
● If you are using an HP Universal Print Driver (UPD), you must use UPD version 5.9.0 or above.
Set up job storage
Set up job storage in the print driver, insert the storage media (USB ash drive) in the printer, and verify the
feature is ready to use.
Before you begin, install the printer software if it is not already installed. Go to www.hp.com/support, click
Software and Drivers, and then follow the onscreen instructions to download the latest HP software.
When the print driver is installed, the Job Storage option is set to Automatic by default. The option is located as
follows:
● Windows: Devices and Printers►Printer Properties►Device Settings
● macOS: Printers & Scanners►Options & Supplies
To complete Job Storage setup:
1. Locate the rear USB port.
On some models, the rear USB port is covered. Remove the rear USB port cover before proceeding.
52 Chapter 4 Print ENWW
2. Insert the USB ash drive into the rear USB port.
Figure 4-1 Insert USB ash drive
A message displays on the control panel warning that the USB drive will be formatted. Select OK to
complete the procedure.
3. Open the print driver to verify the Job Storage tab is visible. If it is visible, the feature is ready to use.
From a software program, select the Print option, select your printer from the list of printers, and do the
following:
● Windows: Select Properties or Preferences. Click the Job Storage tab.
If the Job Storage tab is not showing, activate it as follows:
From the Start menu, open Settings, click Devices, and then click Devices and Printers. Right-click on
the printer name and click Printer Properties. Click the Device Settings tab, click on Job Storage, and
then select Automatic. Click Apply and OK.
● macOS: The print driver displays the Copies & Pages menu. Open the drop-down list, and then click
the Job Storage menu.
If the Job Storage menu is not showing, close the Print window and then reopen it to activate the
menu.
Disable or enable the job storage feature
Disable the job storage feature to make it unavailable, even if a USB drive is inserted into the printer. Enable the
feature to make it available again.
1. Open the Printer Properties:
● Windows: From the Start menu, open Settings, click Devices, and then click Devices and Printers.
Right-click on the printer and click Printer properties.
● macOS: From the Apple menu, open System Preferences, and then click Printers & Scanners. Select
the printer and click Options & Supplies.
2. Disable the Job Storage option as follows:
● Windows: Click the Device settings tab, click on Job Storage, and then select Disable.
● macOS: On the Options tab, clear the Job Storage check box.
To enable the feature, set the Job Storage option back to Automatic (Windows), or select the Job Storage check
box (macOS).
ENWW Store print jobs on the printer to print later or print privately 53
Create a stored job (Windows)
Store jobs on the USB ash drive for private or delayed printing.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then select Properties or Preferences.
NOTE:
● The name of the button varies for dierent software programs.
● For the HP PCL-6 V4 driver, the HP AiO Printer Remote application downloads additional driver
features when More settings is selected.
3. Click the Job Storage tab.
NOTE: If the Job Storage tab is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the tab.
4. Select a Job Storage Mode option:
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until you request it at the printer control panel. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, you must provide the required PIN at the control panel. If you
encrypt the job, you must provide the required password at the control panel. The print job is deleted
from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory so you can print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. For this job-
storage mode, you can select one of the Make Job Private/Secure options. If you assign a personal
identication number (PIN) to the job, the person who prints the job must provide the required PIN at
the control panel. If you encrypt the job, the person who prints the job must provide the required
password at the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
Select which option to use if another stored job already has that name:
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the Print
button to print the job.
Create a stored job (macOS)
Store jobs on the USB ash drive for private or delayed printing.
54 Chapter 4 Print ENWW
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages, and then click the Job Storage menu.
NOTE: If the Job Storage menu is not showing, follow the instructions in the "Disable or enable job storage
feature" section to activate the menu.
4. In the Mode drop-down list, select the type of stored job.
● Proof and Hold: Print and proof one copy of a job, and then print more copies. The rst copy prints
immediately. Printing of the subsequent copies must be initiated from the device's front control panel.
For example, if 10 copies are sent, one copy prints immediately, and the other nine copies will print
when the job is retrieved. The job is deleted after all copies are printed.
● Personal Job: The job does not print until someone requests it at the printer control panel. If the job
has a personal identication number (PIN), provide the required PIN at the control panel. The print job
is deleted from memory after it prints.
● Quick Copy: Print the requested number of copies of a job and store a copy of the job in the printer
memory to print it again later. The job is deleted manually or by the job retention schedule.
● Stored Job: Store a job on the printer and allow other users to print the job at any time. If the job has a
personal identication number (PIN), the person who prints the job must provide the required PIN at
the control panel. The job is deleted manually or by the job retention schedule.
5. To use a custom user name or job name, click the Custom button, and then enter the user name or the job
name.
NOTE: macOS 10.14 Mojave and later: The print driver no longer includes the Custom button. Use the
options below the Mode drop-down list to set up the saved job.
Select which option to use if another stored job already has that name.
● Use Job Name + (1-99): Append a unique number to the end of the job name.
● Replace Existing File: Overwrite the existing stored job with the new one.
6. If you selected the Stored Job or Personal Job option in the Mode drop-down list, you can protect the job
with a PIN. Type a 4-digit number in the Use PIN to Print eld. When other people attempt to print this job,
the printer prompts them to enter this PIN.
7. Click the Print button to process the job.
Print a stored job
Print a job that is stored on a USB ash drive.
1. From the Home screen on the printer control panel, touch the Print icon, and then touch Job Storage.
2. Scroll to and touch the name of the folder where the job is stored.
3. Scroll to and touch the name of the job that you want to print.
If the job is private or encrypted, enter the PIN or password, and then touch Done.
ENWW Store print jobs on the printer to print later or print privately 55
4. To adjust the number of copies, touch the box to the left of the Print button and then enter the number of
copies using the touch keypad. Touch Done to close the keypad.
5. Touch Print to print the job.
56 Chapter 4 Print ENWW
Delete a stored job
When a new job is stored on a USB ash drive, any previous jobs with the same user and job name are
overwritten. If the memory on the USB ash drive is full, the following message displays on the printer control
panel: The USB ash storage device is out of memory. Delete unused jobs, and then try again. Existing stored
jobs must be deleted before additional print jobs can be stored.
●
Delete a job that is stored on the printer
Delete a job that is stored on the printer
Delete a job that is stored on a USB ash drive.
1. From the Home screen on the printer control panel, touch the Print icon, and then touch Job Storage.
2. Scroll to and touch the name of the folder where the job is stored.
3. Scroll to and touch the name of the job that you want to delete.
If the job is private or encrypted, enter the PIN or password, and then touch Done.
4. Touch the Trash icon , and then touch Delete to delete the job.
Information sent to printer for Job Accounting purposes
Printing jobs sent from drivers on the client (e.g., PC) may send personally identiable information to HP’s
Printing and Imaging devices. This information may include, but is not limited to, user name and client name
from which the job originated that may be used for job accounting purposes, as determined by the Administrator
of the printing device. This same information may also be stored with the job on the mass storage device (e.g.,
disk drive) of the printing device when using the job storage feature.
ENWW Store print jobs on the printer to print later or print privately 57
Mobile printing
Mobile and ePrint solutions enable easy printing to an HP printer from a laptop, tablet, smartphone, or other
mobile device.
●
Introduction
●
Wi-Fi Direct printing (wireless models only)
●
HP ePrint via Email
●
AirPrint
●
Android embedded printing
Introduction
Review the following information about mobile printing.
To see the full list of mobile and ePrint solutions and determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
58 Chapter 4 Print ENWW
Wi-Fi Direct printing (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
●
To turn on Wi-Fi Direct
●
Change the printer Wi-Fi Direct name
NOTE: Not all mobile operating systems are currently supported by Wi-Fi Direct.
Use Wi-Fi Direct to print wirelessly from the following devices:
● Android mobile devices compatible with the Android embedded print solution
● iPhone, iPad, or iPod touch using Apple AirPrint or the HP Smart app
● Android mobile devices using the HP Smart app or the Android embedded print solution
● PC and Mac devices using the HP ePrint Software
● HP Roam
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct can be enabled or disabled from the printer control panel.
To turn on Wi-Fi Direct
To print wirelessly from mobile devices, Wi-Fi Direct must be turned on.
Follow these steps to turn on Wi-Fi Direct from the printer control panel.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Wi-Fi Direct icon .
2. Touch the Settings icon .
3. If Wi-Fi Direct is set to O, touch the switch to turn it on.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication when using Wi-Fi Direct printing.
To view the Wi-Fi Direct Name on the printer control panel, go to the Home screen, swipe the Dashboard tab
downward, and then touch the Wi-Fi Direct icon .
ENWW Mobile printing 59
Change the printer Wi-Fi Direct name
Change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
●
Step one: Open the HP Embedded Web Server
●
Step two: Change the Wi-Fi Direct name
Step one: Open the HP Embedded Web Server
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
Use the following procedure to change the Wi-Fi Direct name.
1. On the EWS Home page, click the Network tab.
2. In the left navigation pane, click Wi-Fi Direct.
3. Under the Status eld, click Edit Settings.
4. In the Wi-Fi Direct Name eld, enter the new name, and then click Apply.
HP ePrint via Email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email-enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow these steps to enable HP Web Services and register with HP Connected:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the HP ePrint icon .
2. On the HP ePrint screen, touch Setup in the lower right corner.
60 Chapter 4 Print ENWW
3. On the Setup Web Services screen, read the terms of use agreement, and then touch Yes to accept the
terms and enable HP Web Services.
The printer enables Web Services and then prints an information page. The information page contains the
printer code that is necessary to register the printer at HP Connected.
4. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
AirPrint
With Apple AirPrint, you can print directly to the printer from your iOS device or Mac computer, without having a
print driver installed.
AirPrint is supported for iOS and from Mac computers running macOS (10.7 Lion and newer).
Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third generation or
later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the supported operating systems, so installing drivers or downloading software is
not necessary.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 61
Print from a USB ash drive
Learn how to print directly from a USB ash drive.
●
Introduction
●
Print USB documents
Introduction
This printer features walk-up USB printing, for quickly printing les without sending them from a computer. The
printer accepts standard USB
ash drives in the USB port that is located below the control panel. It supports the
following types of les:
● .pdf
● .jpg
● .prn and .PRN
● .pcl and .PCL
● .ps and .PS
● .doc and .docx
● .ppt and .pptx
Print USB documents
Print documents from a USB ash drive.
1. Insert the USB ash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
2. On the Memory Device Options screen, touch Print Documents.
3. Scroll to and touch the name of the le that you want to print. If the le is stored in a folder, touch the name
of the folder, and then scroll to and touch the name of the le.
4. When the Print from USB menu displays, touch any of the following menu items to change the settings for
the print job:
1. 2-Sided
2. Tray Selection
3. Copies
NOTE: For additional options, touch the Settings icon .
5. Touch Print to print the job.
6. Retrieve the printed job from the output bin, and then remove the USB ash drive from the USB port.
62 Chapter 4 Print ENWW
5 Copy
Make copies with the printer, learn how to copy a two-sided document, and locate additional copy tasks on the
Web.
●
Make a copy
●
Copy on both sides (duplex)
●
Copy an identication card
●
Additional copy tasks
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Make a copy
Copy a document or picture from the scanner glass or automatic document feeder.
1. Load the original print-side down on the scanner glass or print-side up in the automatic document feeder.
2. From the Home screen on the printer control panel, touch the Copy icon.
3. Touch the Document icon.
4. On the Document Copy menu, select the settings for your copy job.
For additional copy options, touch the Settings icon .
5. To adjust the number of copies, touch the box to the left of the Copy button and then enter the number of
copies using the touch keypad. Touch Done to close the keypad.
6. Touch Copy to begin copying.
ENWW 63
Copy on both sides (duplex)
The printer allows you to copy a two-sided document. You can select an automatic or manual method,
depending on if you copy from a document feeder or from the scanner glass.
●
Copy on both sides automatically
●
Copy on both sides manually
Copy on both sides automatically
Use the automatic document feeder to copy a two-sided document without manual intervention.
1. Load the original documents into the document feeder with the rst page facing up, and with the top of the
page leading.
2. Adjust the paper guides to t the size of the document.
3. From the Home screen on the printer control panel, touch the Copy icon.
4. Touch the Document icon.
5. Touch 2-Sided, and then touch the option you want to use for your copy job.
6. Touch the Copy button to start copying.
Copy on both sides manually
Use the scanner to copy a two-sided document using a manual process. The printer prompts when to place and
copy each page.
1. Place the document face-down on the scanner glass with the upper-left corner of the page in the upper-
left corner of the glass, and then close the scanner lid.
2. From the Home screen on the printer control panel, touch the Copy icon.
3. Touch the Document icon.
4. Touch 2-Sided, and then touch the option you want to use for your copy job.
5. Touch the Copy button to start copying.
6. The printer prompts you to load the next original document. Place it on the glass, and then touch the OK
button.
7. Repeat this process until you have scanned the last page. Touch the Done button to nish printing the
copies.
Copy an identication card
Use this feature to copy both sides of an identication card, or other small-sized documents, onto the same side
of one sheet of paper. The printer prompts you to copy the rst side, and then turn the card over to copy the
other side.
64 Chapter 5 Copy ENWW
1. Place the ID card onto the scanner glass, near the icon at the back left corner, and slightly away from the
edges of the scanner glass.
2. Close the scanner lid.
3. From the Home screen on the printer control panel, touch the Copy icon.
4. Touch the ID Card icon.
5. Select the copy orientation and tray settings, and then touch Copy.
6. Follow the prompts on the control panel screen to copy the rst side of the ID card and then turn the card
over to copy the other side.
Additional copy tasks
Locate information on the Web for performing common copy tasks.
Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/
ljM429MFP.
Instructions are available for copy tasks, such as the following:
● Copy or scan pages from books or other bound documents
● Copy mixed-size documents
● Copy or scan a document into a booklet format
ENWW Additional copy tasks 65
66 Chapter 5 Copy ENWW
6 Scan
Scan using the software, or scan directly to email, a USB ash drive, a network folder or another destination.
●
Scan by using HP Scan software (Windows)
●
Scan by using HP Easy Scan Software (macOS)
●
Set up Scan to Email
●
Set up Scan to Network Folder
●
Set up Scan to SharePoint
●
Set up Scan to Computer (Windows)
●
Scan to a USB ash drive
●
Scan to email
●
Scan to a network folder
●
Scan to SharePoint
●
Scan to a computer (Windows)
●
Additional scan tasks
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Scan by using HP Scan software (Windows)
Use the HP Scan software to initiate scanning from software on your computer. You can save the scanned image
as a le or send it to another software application.
ENWW 67
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan a Document or Photo.
3. Adjust the settings if necessary.
4. Click Scan.
Scan by using HP Easy Scan Software (macOS)
Use the HP Easy Scan software to initiate scanning from software on your computer.
1. Load the document in the document feeder or on the scanner glass according to the indicators on the
printer.
2. From the computer, open HP Easy Scan, which is located in the Applications folder.
3. Follow the on-screen instructions to scan the document.
4. When you have scanned all the pages, click File and then Save to save them to a le.
68 Chapter 6 Scan ENWW
Set up Scan to Email
The Scan to Email feature allows you to scan a document and send it directly to one or more email addresses.
The printer must be connected to a network, and the Scan to Email feature must be set up by a network
administrator before it can be used.
●
Introduction
●
Before you begin
●
Method one: Use the Scan to Email Wizard (Windows)
●
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
Introduction
There are two methods for conguring Scan to Email, the Scan to Email Setup Wizard (Windows), which is
installed in the HP program group for the printer as part of the full software installation, and the Scan to Email
Setup through the HP Embedded Web Server (EWS).
Before you begin
To set up the Scan to Email feature, the network administrator needs access to the printer and to SMTP
information, including the server, port, and other authentication requirements. The printer must have an active
network connection to the same network as the computer that will run the setup process.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● SMTP server (e.g., smtp.mycompany.com)
NOTE: If you do not know the SMTP server name, SMTP port number, or authentication information,
contact the email/Internet service provider or system administrator for the information. SMTP server
names and port names are typically easy to nd by doing an Internet search. For example, use terms like
"gmail smtp server name" or "yahoo smtp server name" to search.
● SMTP port number
● SMTP server authentication requirements for outgoing email messages, including the user name and
password used for authentication, if applicable.
NOTE: Consult your email service provider's documentation for information on digital sending limits for
your email account. Some providers may temporarily lock your account if you exceed your sending limit.
Method one: Use the Scan to Email Wizard (Windows)
Use the Scan to Email Wizard, available from the HP Printer Assistant application (Windows), to set up the Scan
to Email feature.
Some operating systems do not support the Scan to Email Wizard.
1. Open the HP Printer Assistant.
ENWW Set up Scan to Email 69
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to E-mail Wizard.
NOTE: If the Scan to E-mail Wizard option is not available, use Method two: Set up the Scan to Email
feature via the HP Embedded Web Server on page 72.
3. In the Outgoing Email Proles dialog, click the New button. The Scan to Email Setup dialog opens.
4. On the 1. Start page, enter the sender’s email address in the Email Address eld.
5. In the Display Name eld, enter the sender’s name. This is the name that will display on the printer control
panel.
6. To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-
digit PIN in the Security PIN eld, and then re-enter the PIN in the Conrm Security PIN eld, and then click
Next.
HP recommends creating a PIN to secure the email prole. When a PIN is created, it must be entered on the
printer control panel each time the prole is used to send a scan to email.
7. On the 2. Authenticate page, enter the SMTP Server name and SMTP Port number.
NOTE: In most cases, the default port number does not need to be changed.
NOTE: If you are using a hosted SMTP service such as Gmail, verify the SMTP address, port number, and
SSL settings from the service provider’s website or other sources. Typically, for Gmail, the SMTP address is
smtp.gmail.com, port number 465, and the SSL should be enabled.
Please refer to online sources to conrm these server settings are current and valid at the time of
conguration.
8. If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check
box.
9. Select the Maximum Size of Email from the drop-down menu.
HP recommends using the default le size of Automatic for the maximum size.
10. If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check
box, enter the User ID and Password, and then click Next.
11. On the 3. Congure page, to automatically copy the sender on email messages sent from the prole, select
Include sender in all email messages sent out successfully from the printer, and then click Next.
12. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
conguration.
70 Chapter 6 Scan ENWW
13. When the Congratulations message displays, click Finish to complete the conguration.
14. The Outgoing Email Proles dialog now shows the newly added sender email prole. Click Close to exit the
wizard.
ENWW Set up Scan to Email 71
Method two: Set up the Scan to Email feature via the HP Embedded Web Server
Use the HP Embedded Web Server (EWS) to set up the Scan to Email feature. This method is available for all
supported operating systems.
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Scan to Email feature
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Scan to Email feature
Use the Embedded Web Server (EWS) to set up the Scan to Email feature. Dene the email settings and the
default scan and le options, and add contacts to the Address Book.
1. On the Home tab in the EWS, click Scan to Email.
2. On the Outgoing Email Settings page that appears, do the following:
● If your organization uses one email server for all its emails: Set up your email addresses and the
SMTP server information. Click Apply.
● If your organization uses multiple email servers for its emails: Set up the email addresses, names,
and security PINs for each email prole. Click Apply.
After completing the email settings, the EWS displays the Scan tab.
3. On the Scan tab, click Scan to Email, and then click Default Settings. Select your default scan and le
settings, and then click Apply.
4. Set up your contact list or lists. On the Scan tab, click Address Book.
● A local address book can be set up on the device. Click Contacts to congure a local address book.
● A Network Directory Server (LDAP) can be set up to search for users within a company. Click Address
Book Settings to congure LDAP.
5. After setting up your contacts, click Apply.
72 Chapter 6 Scan ENWW
Set up Scan to Network Folder
The Scan to Folder feature allows you to scan a document directly to network folder. The printer must be
connected to a network, and the Scan to Folder feature must be set up by a network administrator before it can
be used.
●
Introduction
●
Before you begin
●
Method one: Use the Scan to Network Folder Wizard (Windows)
●
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web Server
Introduction
There are two methods for conguring Scan to network folder, the Scan to Network Folder Wizard (Windows),
which is installed in the HP program group for the printer as part of the full software installation, and the
Network Folder Setup through the HP Embedded Web Server (EWS).
Before you begin
To set up the Scan to Folder feature, the network administrator needs access to the printer and information
about the network path and destination folder. The printer must have an active network connection to the same
network as the computer that will run the setup process.
Administrators need the following information before beginning the conguration process.
● Administrative access to the printer
● The network path of the destination folder (e.g., \\servername.us.companyname.net\scans)
NOTE: The network folder must be set up as a shared folder for the Scan to Network Folder feature to
work.
Method one: Use the Scan to Network Folder Wizard (Windows)
Use the Scan to Network Folder Wizard, available from the HP Printer Assistant application (Windows), to set up
the Scan to Network Folder feature.
Some operating systems do not support the Scan to Network Folder Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
ENWW Set up Scan to Network Folder 73
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Scan, and then select Scan to Network Folder Wizard.
NOTE: If the Scan to Network Folder Wizard option is not available, use Method two: Set up the Scan to
Network Folder feature via the HP Embedded Web Server on page 76.
3. In the Network Folder Proles dialog, click the New button. The Scan to Network Folder Setup dialog opens.
4. On the 1. Start page, enter the folder name in the Display Name eld. This is the name that will display on
the printer control panel.
5. Complete the Destination Folder eld in one of the following ways:
a. Enter the le path manually.
b. Click the Browse button and navigate to the folder location.
c. Complete the following task to create a shared folder:
1. Click Share Path.
2. In the Manage Network Shares dialog, click New.
3. In the Share Name eld, enter the name to display for the shared folder.
4. To complete the Folder Path eld, click the Browse button, and then select one of the following
options. Click OK when done.
– Navigate to an existing folder on the computer.
– Click Make New Folder to create a new folder.
5. If the shared path needs a description, enter a description in the Description eld.
6. In the Share Type eld, select one of the following options, and then click Apply.
– Public
– Private
NOTE: For security considerations, HP recommends selecting Private as the share type.
7. When a The share was successfully created message displays, click OK.
8. Select the check box for the destination folder, and then click OK.
6. To create a shortcut to the network folder on the computer desktop, select the Create a Desktop shortcut to
the network folder check box.
7. To require a PIN to be entered on the printer control panel before the printer can send a scanned document
to a network folder, enter a 4-digit PIN in the Security PIN eld, and then re-enter the PIN in the Conrm
Security PIN eld. Click Next.
HP recommends creating a PIN to secure the destination folder. When a PIN is created, it must be entered
on the printer control panel each time a scan is sent to the network folder.
74 Chapter 6 Scan ENWW
8. On the 2. Authenticate page, enter the Windows User Name and Windows Password used to log in to the
computer, and then click Next.
9. On the 3. Congure page, select the default scan settings by completing the following task, and then click
Next.
a. From the Document Type drop-down, select the default le format for scanned les.
b. From the Color Preference drop-down, select Black & White or Color.
c. From the Paper Size drop-down, select the default paper size for scanned les.
d. From the Quality Settings drop-down, select the default resolution for scanned les.
NOTE: Higher resolution images have more dots per inch (dpi), so they show more detail. Lower
resolution images have fewer dots per inch and show less detail, but the le size is smaller.
e. In the Filename Prex eld, enter a le name prex (e.g., MyScan).
10. On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click
the Back button to correct the error. If the settings are correct, click the Save and Test button to test the
conguration.
11. When the Congratulations message displays, click Finish to complete the conguration.
12. The Network Folder Proles dialog now shows the newly added sender email prole. Click Close to exit the
wizard.
ENWW Set up Scan to Network Folder 75
Method two: Set up the Scan to Network Folder feature via the HP Embedded Web
Server
Use the HP Embedded Web Server (EWS) to set up the Scan to Network Folder feature. This method is available
for all supported operating systems.
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Congure the Scan to Network Folder feature
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Congure the Scan to Network Folder feature
Use the Embedded Web Server (EWS) interface to set up the Scan to Folder feature.
1. On the Settings tab in the EWS, click Control Panel Customization, and then click Quick Sets.
2. Click (Add), for Type select Scan to Network Folder, and follow the onscreen instructions for adding a
Quick Set prole for a network folder. When nished, click Next.
3. In this page, follow the onscreen instructions for setting up the network folder, authentication
requirements, and scan and le congurations. When nished, click Apply.
4. In the settings page, follow the onscreen instructions for conguring scan settings, such as paper size and
scan resolution. When nished, click Save.
NOTE: You can change the default scan and le settings for future Scan to Network Folder Quick Sets. In
the EWS, click the Scan tab, click Scan to Network Folder, and then click Default Settings.
76 Chapter 6 Scan ENWW
Set up Scan to SharePoint
Learn how to set up the Scan to SharePoint feature in the Embedded Web Server (EWS) so you can scan and save
les to a SharePoint site from the printer.
●
Step one: Access the HP Embedded Web Server (EWS)
●
Step two: Set up Scan to SharePoint
NOTE: Scan to SharePoint is not supported with SharePoint 365.
Step one: Access the HP Embedded Web Server (EWS)
Locate the printer's IP address and then enter it into a Web browser to access the EWS.
Your printer must be connected to an IP-based network before you can access the EWS.
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Step two: Set up Scan to SharePoint
Use the Embedded Web Server (EWS) interface to set up the Scan to SharePoint feature.
1. On the Settings tab, click Control Panel Customization, and then click Quick Sets.
2. Click (Add), for Type select Scan to SharePoint, and follow the onscreen instructions for adding a Quick
Set prole for the SharePoint destination. When nished, click Next.
3. In this page, follow the onscreen instructions for setting up the SharePoint destination, authentication
requirements, and scan and le congurations. When nished, click Apply.
NOTE: You can change the default scan and le settings for future Scan to SharePoint Quick Sets. In the
EWS, click the Scan tab, click Scan to SharePoint, and then click Default Settings.
ENWW Set up Scan to SharePoint 77
Set up Scan to Computer (Windows)
Follow the procedure if this feature has been disabled, and you want to enable it.
●
Enable scanning to a computer (Windows)
This feature is available for Windows only.
IMPORTANT: For security purposes, scanning remotely is disabled by default. To enable this feature, in the
Embedded Web Server, open the Settings tab, click Security, click Administrator Settings, select the Enable
checkbox beside Scan from a Computer or Mobile Device, and then click Apply.
When this feature is enabled, anyone with access to the printer can scan whatever is on the scanner glass.
Enable scanning to a computer (Windows)
Use the HP Printer Assistant application to enable Scan to Computer if it has been disabled.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. Go to the Scan section.
3. Select Manage Scan to Computer.
4. Click Enable.
Scan to a USB ash drive
Use the printer control panel to scan a le directly to a USB ash drive.
1. Place the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Insert the USB ash drive into the USB port on the front of the printer.
A Reading... message displays on the printer control panel.
3. On the Memory Device Options screen, touch Scan To.
4. Select a le type from the Save As list.
5. Touch <Filename> and then use the keypad to assign a name to the scanned le. Touch Save .
6. If you want to preview the scan or change the scan options, do the following:
78 Chapter 6 Scan ENWW
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Save .
Scan to email
Use the printer control panel to scan a le directly to an email address or contact list. The scanned le is sent to
the address as an email message attachment.
In order to use this feature, the printer must be connected to a network and the Scan to Email feature must be
congured by using the Scan to Email Setup Wizard (Windows) or the HP Embedded Web Server.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. From the Home screen on the printer control panel, touch the Scan icon, and then touch E-mail.
3. If prompted, enter your login information in the Sign In screen.
This will set the From (or sender) address to the email address associated with your login.
4. Enter the email recipient or recipients:
● Touch Enter email address to enter an email address using the keypad. Touch Done.
● Touch the Address Book icon to select an individual or group contact in an address book.
1. Select the Address Book you want to use from the list, and enter the password if required.
2. Select the individual or group contacts you want to send to.
3. Touch Continue.
5. Touch Subject to add a subject line.
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Send or Start Scan .
Scan to a network folder
Use the printer control panel to scan a document and save it to a folder on the network.
In order to use this feature, the printer must be connected to a network and the Scan to Network Folder feature
must be congured by using the Scan to Network Folder Setup Wizard (Windows) or the HP Embedded Web
Server.
ENWW Scan to email 79
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. From the Home screen on the printer control panel, touch the Scan icon, and then touch the Network
Folder icon.
3. In the list of network folders, select the folder to which you want to save the document.
4. If prompted, enter the PIN.
5. Select a le type from the Save As list.
6. Touch <Filename> and use the keypad to assign a name to the scanned le. Touch Done.
7. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
8. Touch Send or Start Scan .
Scan to SharePoint
Use the printer control panel to scan a document directly to a SharePoint site.
NOTE: Scan to SharePoint is not supported with SharePoint 365.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. Touch the Scan icon, the SharePoint icon, and then select the SharePoint folder.
3. If prompted, enter the PIN.
4. Select a le type from the Save As list.
5. Touch <Filename> and use the keypad to assign a name to the scanned le. Touch Done.
6. If you want to preview the scan or change the scan options, do the following:
● To preview the scan, touch the Preview icon or Touch to Preview (the scan preview option varies
depending on the printer model).
● For additional scan options, touch the Settings icon .
7. Touch Send or Start Scan .
Scan to a computer (Windows)
Use this feature to scan directly to a computer from the printer control panel.
This feature is available for Windows only.
80 Chapter 6 Scan ENWW
Before scanning to a computer, make sure you have already installed the HP recommended printer software. The
printer and computer must be connected and turned on. The printer software must be running before you scan.
1. Load the document on the scanner glass or into the document feeder according to the indicators on the
printer.
2. From the Home screen on the control panel, touch the Scan icon.
3. Swipe right and then touch the Computer icon.
4. Select the computer you want to scan to.
5. Verify the Scan Shortcut is the option you want to use, or touch Scan Shortcut to select a dierent scan
option.
6. If you are using the automatic document feeder (ADF) and your original is single-sided, touch the left side
of the Original 2-sided slider to move it to the o position.
7. To select any additional scan options, touch the Settings icon .
8. Touch Send or Start Scan .
Additional scan tasks
Locate information on the Web for performing common scan tasks.
Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/
ljM429MFP.
Instructions are available for scan tasks, such as the following:
● How to scan a general photo or document
● How to scan as editable text (OCR)
● How to scan multiple pages into a single le
ENWW Additional scan tasks 81
82 Chapter 6 Scan ENWW
7 Fax
Congure the fax features, and send and receive faxes using the printer.
●
Connect and congure the printer for fax
●
Send a fax
●
Create, edit, and delete phone book entries
●
Reprint a received fax from the printer memory
●
Additional fax tasks
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 83
Connect and congure the printer for fax
Before using the printer to fax, connect the printer to a telephone line and congure the fax settings.
●
Connect the printer to a telephone line
●
Congure the printer for fax
Connect the printer to a telephone line
This printer is an analog fax device. HP recommends using the printer on a dedicated analog telephone line.
▲ Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
NOTE: Some countries/regions might require an adapter for the telephone cable that came with the
printer.
84 Chapter 7 Fax ENWW
Congure the printer for fax
Use this information to congure the fax settings after the printer is connected to a phone line.
●
Congure the fax time, date and header using the HP Fax Setup Wizard
●
Congure the time, date, and header using the printer control panel
●
Congure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
●
Congure for stand-alone fax
●
Congure for an answering machine
●
Install the HP Fax software in Windows (optional)
To begin, use one of the following methods:
● Congure the fax time, date and header using the HP Fax Setup Wizard on page 85 (recommended
method)
● Congure the time, date, and header using the printer control panel on page 85
● Congure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
on page 86 (if the software is installed)
NOTE: In the United States and many other countries/regions, setting the time, date, and other fax header
information is a legal requirement.
Congure the fax time, date and header using the HP Fax Setup Wizard
Congure the fax settings using the HP Fax Setup Wizard in Windows.
Access the Fax Setup Wizard after initial setup and software installation by following these steps.
NOTE: Some operating systems do not support the Fax Setup Wizard.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Fax Setup Wizard.
3. Follow the on-screen instructions in the HP Fax Setup Wizard to congure the fax settings.
Congure the time, date, and header using the printer control panel
Change the fax settings using the printer control panel (after rst-time setup using the Fax Setup Wizard).
ENWW Connect and congure the printer for fax 85
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Touch Preferences, and then touch Date and Time.
3. Touch Set the Date, swipe each column to set the month, day, and year, and then touch Done.
4. Touch Set the Time, swipe each column to set the hour, minute, and AM/PM setting, and then touch Done.
5. Touch the Back button to return to the Setup menu, and then scroll to and touch Fax Setup.
6. Touch Preferences, and then scroll to and touch Fax Header.
7. Enter your personal or company name using the touch keypad, and then touch Done.
NOTE: The maximum number of characters for the fax header is 25.
8. Enter your fax number using the touch keypad, and then touch Done.
NOTE: The maximum number of characters for the fax number is 20.
Congure the time, date, and header using the HP Embedded Web Server and Printer Home Page (EWS)
Congure the fax settings using the HP Embedded Web Server (EWS).
1. Access the EWS using one of the following methods:
Access the EWS from the software:
a. Open the HP Printer Assistant:
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder
for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS). The EWS opens.
Access the EWS from a web browser:
a. Locate the printer's IP address: From the Home screen on the printer control panel, touch the Wireless
icon or the Ethernet icon to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
86 Chapter 7 Fax ENWW
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Fax tab.
3. Follow the on-screen instructions to congure the fax settings.
Congure for stand-alone fax
Congure the printer to use as a stand-alone fax machine without connecting it to a computer or a network.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon, and then touch Setup Wizard.
3. Follow the on-screen instructions to congure the fax settings.
Congure for an answering machine
Follow these steps to set up the printer on a shared voice/fax line with an answering machine.
1. Disconnect any devices that are connected to the telephone jack.
2. Remove the plug from the telephone line out port on the rear of the printer.
3. Connect the telephone cable to the fax port on the printer and to the telephone jack on the wall.
Some countries/regions might require an adapter for the telephone cable that came with the printer.
NOTE: On some printers, the fax port might be above the phone port. Refer to the icons on the printer.
4. Connect the answering machine telephone cable to the telephone line out port on the rear of the printer.
If you do not connect the answering machine directly to the printer, the answering machine might record
fax tones from a sending fax machine and the printer might not receive faxes. If the answering machine
does not have a built-in telephone, connect a telephone to the OUT port on the answering machine for
convenience.
ENWW Connect and congure the printer for fax 87
5. Congure the Rings to Answer setting on the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Scroll to and touch Fax Setup, and then touch Preferences.
c. Scroll to and touch Rings to Answer, select the number of rings, and then touch Done to return to the
Preferences menu.
6. Congure the printer to answer fax calls automatically:
▲ From the Preferences menu, touch Auto Answer to turn on the setting.
Install the HP Fax software in Windows (optional)
With the HP Fax software, you can fax electronic documents from a computer using the printer.
To use the HP Fax software, the following conditions are required:
● The printer is connected directly to the computer or to a network to which the computer is connected
● The printer software is installed on the computer
● The computer operating system is supported by the printer
NOTE: The HP Fax software that came with the printer is the only computer fax program that can be used with
the printer. The printer is not compatible with fax software produced by other manufacturers.
Download from the Web: Go to www.hp.com/support, click Software and Drivers, and then follow the onscreen
instructions to download the latest HP software.
When prompted by the software installer, make sure you select HP Fax Software as one of the software
components to install.
88 Chapter 7 Fax ENWW
Send a fax
Send a fax from the printer or a third-party software program. Learn how to use speed dials and group-dial
entries.
●
Send a fax by dialing manually from the printer control panel
●
Fax from the atbed scanner
●
Fax from the document feeder
●
Schedule a fax to be sent later
●
Use phone book entries
●
Send a fax from the software (Windows)
●
Send a fax from a third-party software program, such as Microsoft Word
Send a fax by dialing manually from the printer control panel
Send a fax manually using the printer control panel.
1. Load the document:
● If you are loading an original on the scanner glass, place it face-down on the left rear corner of the
glass.
● If you are loading multiple pages in the document feeder, load the pages face-up and adjust the paper
guides so they are snug against the paper.
If documents are in the document feeder and on the scanner glass at the same time, the printer processes
the document in the document feeder and not the one on the scanner glass.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Send Now.
4. Enter the fax number using the touch keypad.
To use access codes, credit cards, or calling cards, you must dial the fax number manually to allow for
pauses and dialing codes. To send a fax to an international destination, dial manually to allow for pauses
and international dialing codes. You cannot use speed dials with access codes, credit cards, calling cards, or
to dial international destinations.
5. Touch Send to send the fax.
If you are faxing from the scanner glass and your document includes multiple pages, follow the control
panel prompts to conrm and load additional pages.
Fax from the atbed scanner
Fax a document using the scanner glass.
1. Place the document face-down on the scanner glass.
ENWW Send a fax 89
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Send Now.
4. Enter the fax number using the touch keypad, and then touch Send.
Fax from the document feeder
Fax a document using the document feeder.
1. Insert the originals into the document feeder face-up.
CAUTION: To prevent damage to the printer, do not use an original that contains correction tape,
correction uid, paper clips, or staples. Also, do not load photographs, small originals, or fragile originals
into the document feeder.
123
90 Chapter 7 Fax ENWW
2. Adjust the paper guides until they are snug against the paper.
123
3. From the Home screen on the printer control panel, touch the Fax icon.
4. Touch Send Now.
5. Enter the fax number using the touch keypad, and then touch Send.
The printer sends the fax.
Schedule a fax to be sent later
Use the printer control panel to schedule a fax to be automatically sent at a future time within the next 24 hours.
When using this option, the printer scans the document into memory and then returns to a Ready state to fax
the document at the specied time.
1. Load the document:
● If you are loading an original on the scanner glass, place it face-down on the left rear corner of the
glass.
● If you are loading multiple pages in the document feeder, load the pages face-up and adjust the paper
guides so they are snug against the paper.
If documents are in the document feeder and on the scanner glass at the same time, the printer processes
the document in the document feeder and not the one on the scanner glass.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Send Later.
4. Swipe the columns on the screen to set the hour and minute to the specic time you want to send the fax.
5. Enter the fax number using the touch keypad, and then touch Send.
The printer will scan the document and save it in the printer's memory until the scheduled time, and then it
will automatically send the fax at that time.
Use phone book entries
Send a fax to an individual or a group that has already been added to the phone book.
NOTE: Before you can send a fax using phone book entries, you must rst add contacts to the phone book.
1. Load the document onto the scanner glass or into the document feeder.
ENWW Send a fax 91
123
2. From the Home screen on the printer control panel, touch the Fax icon.
3. Touch Send Now.
4. Touch the Phone Book icon .
5. Touch the local phone book, touch the name of the individual or group entry that you want to use, and then
touch Select.
6. Touch Send to send the fax.
Send a fax from the software (Windows)
Fax a document using the HP Fax software in Windows.
The procedure to send a fax varies according to your specications. The most typical steps follow.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in the lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7: From the computer desktop, click Start, select All Programs, click HP, click the folder for
the printer, and then select the printer name.
2. In the HP Printer Assistant, select Fax, and then select Send Fax.
The fax software opens.
3. Enter the fax number of one or more recipients.
4. Place the document on the scanner glass or load it in the document feeder.
5. Click Add Scan.
6. Click Send Now.
92 Chapter 7 Fax ENWW
Send a fax from a third-party software program, such as Microsoft Word
If you created a document using a third-party software program, such as Microsoft Word, you can fax the
document directly from the software.
1. Open a document in a third-party program.
2. Click the File menu, and then click Print.
3. Select the fax print driver from the print driver drop-down list.
The fax software opens.
4. Enter the fax number of one or more recipients.
5. Include any pages loaded at the printer. This step is optional.
6. Click Send Now.
ENWW Send a fax 93
Create, edit, and delete phone book entries
You can store frequently dialed fax numbers in the phone book as individual entries, or a group of entries.
●
Create and edit individual phone-book entries
●
Create and edit group phone-book entries
●
Delete phone book entries
Create and edit individual phone-book entries
Add new individual entries to the phone book, or edit existing entries.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and then touch the Phone Book icon.
3. Touch Local Phone Book, and then proceed with one of the following options:
● Add a new contact: Touch the Add Contact icon .
● Edit an existing contact: Touch the name of the contact in the list.
4. Touch Name, enter (or edit) the name of the contact using the touch keypad, and then touch Done.
5. Touch Fax Number, enter (or edit) the fax number using the touch keypad, and then touch Done.
6. Touch Add to save a new contact, or touch Done to save the changes you made to an existing contact.
Create and edit group phone-book entries
Create or edit group entries in the address book.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and then touch the Phone Book icon.
3. Touch Local Phone Book.
4. Touch the Phone Book icon , and then touch the Group icon .
To edit an existing group, touch the name of the group and then make the changes in the Edit Group menu.
5. Touch Add New Group .
6. Touch Name, enter a name for the group using the touch keypad, and then touch Done.
7. Touch Number of Members, touch the names of the contacts that you want to add to the group, and then
touch Select.
8. Touch Create to save the new group.
Delete phone book entries
Delete entries from the phone book.
94 Chapter 7 Fax ENWW
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and then touch the Phone Book icon.
3. Touch Local Phone Book, and then scroll to and touch the name of the contact or group that you want to
delete.
4. On the Edit Contact or Edit Group screen, touch Delete, and then touch Yes to conrm that you want to
delete the contact.
Reprint a received fax from the printer memory
Received faxes that are not printed are stored in the printer's memory. Reprint a received fax that is stored in the
memory.
After the memory becomes full, the printer cannot receive a new fax until you print or delete the faxes from
memory. You might also want to delete the faxes in memory for security or privacy purposes.
1. Make sure paper is loaded in the main paper tray.
2. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
3. Touch Reprint.
4. Scroll to and touch the name of the received fax that you want to print, and then touch Print.
Additional fax tasks
Locate information on the Web for performing common fax tasks.
Go to www.hp.com/support/ljM329MFP, www.hp.com/support/ljM428MFP, or www.hp.com/support/
ljM429MFP.
Instructions are available for fax tasks, such as the following:
● Create and manage fax speed dial lists
● Congure fax billing codes
● Use a fax printing schedule
● Block incoming faxes
● Fax archiving and forwarding
ENWW Reprint a received fax from the printer memory 95
96 Chapter 7 Fax ENWW
8 Manage the printer
Utilize management tools, security and energy-conservation settings, and rmware updates for the printer.
●
Use HP Web Services applications
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS)
●
Congure IP network settings
●
Printer security features
●
Energy-conservation settings
●
HP Web Jetadmin
●
Update the rmware
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Use HP Web Services applications
With Web Services, you can add print apps to your printer using HP Connected. Print apps is a content-on-
demand delivery platform that allows you to browse and view popular web destinations and print in an easy-to-
read format.
ENWW 97
1. From the Home screen on the printer control panel, swipe right and then touch Apps.
2. Touch the print app that you want to use.
For more information about individual print apps and to create an account, visit HP Connected. With an HP
Connected account, you can add, congure, or remove print apps, and set the order in which the apps
appear on your printer control panel.
NOTE: The HP Connected website might not be available in all countries/regions.
You can also turn o print apps using the EWS. To do so, open the EWS (see Open the Embedded Web
Server), click the
Settings tab, click Security and then click Administrator Settings. Disable the Only Print
Apps option.
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
98 Chapter 8 Manage the printer ENWW
Advanced conguration with HP Embedded Web Server and Printer
Home Page (EWS)
Use the HP Embedded Web Server to manage printing functions from your computer instead of the printer
control panel.
●
Method one: Open the HP Embedded Web Server (EWS) from the software
●
Method two: Open the HP Embedded Web Server (EWS) from a web browser
● View printer status information
● Determine the remaining life for all supplies and order new ones
● View and change tray congurations (paper types and sizes)
● View and print internal pages
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. You do not have to have Internet access to open
and use the HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: Printer Home Page (EWS) is software used to connect to the HP Embedded Web Server when the printer
is connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
Use this method to open the EWS from the HP Printer Assistant software.
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select Printer Home Page (EWS).
Method two: Open the HP Embedded Web Server (EWS) from a web browser
Use the EWS to manage your printer from a computer instead of the printer control panel.
Your printer must be connected to an IP-based network before you can access the EWS.
ENWW Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) 99
1. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon to
view the printer's IP address or host name.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
Table 8-1 HP Embedded Web Server tabs
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
● Scan to Email: Scan documents and send them as email attachments.
● HP Digital Fax: Congure the printer to save faxes to a network folder or to forward faxes to
an email address.
● Sleep Mode: Congure the Sleep Mode settings.
● Web Services: Set up and manage Web Services such as HP ePrint and Print Apps.
● Printer Update: Check for new printer updates.
● Estimated Cartridge Levels: View the status of the cartridges and the estimated cartridge
levels.
● Network Summary: View a summary of the printer's network settings.
● Print Quality Toolbox: Use maintenance tools to improve the print quality of your printouts.
● Wireless Setup Wizard: Connect the printer to a wireless network.
● Wi-Fi Direct: View and edit Wi-Fi Direct settings.
● AirPrint: View and edit AirPrint settings.
● Printer Information: View general information about the printer.
● Administrator: Set up and manage advanced security and usage controls for the printer.
● Shutdown Mode: Congure Shutdown Mode settings.
● Usage Report: View detailed information about printer usage.
● Fax Log: View the printer's fax log.
● Fax Setup Wizard: Set up the fax.
● Firewall: Set up and manage the printer's rewall.
● Printer Reports: View the reports available for the printer.
● Webscan: Scan documents from the web browser.
● Backup: Back up the printer settings into a password-encrypted le.
● Personalize: Add or remove features that display on the Home tab.
100 Chapter 8 Manage the printer ENWW
Table 8-1 HP Embedded Web Server tabs (continued)
Tab or section Description
Scan tab
(MFP models only)
● Scan to Computer
● Scan to Email
● Scan to Network Folder
● Scan to Sharepoint
● Scan to USB
● Address Book
Copy/Print tab
Provides the ability to change default
copy and print settings from your
computer.
● Copy
● Print
Fax tab
(Fax models only)
● Settings
● Information
● HP Digital Fax
Web Services tab ● Web Services Settings
Network tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
● General
● Wired (802.3)
● Wireless (802.11)
● Wi-Fi Direct
● Bluetooth Smart
● AirPrint
● Google Cloud Print
● Internet Printing Protocol
● Security
● Advanced Settings
ENWW Advanced conguration with HP Embedded Web Server and Printer Home Page (EWS) 101
Table 8-1 HP Embedded Web Server tabs (continued)
Tab or section Description
Tools tab ● Product Information
● Reports
● Utilities
● Backup and Restore
● Printer Restart
● Printer Updates
Settings tab ● Power Management
● Preferences
● Supplies
● Control Panel Customization
● Security
● Email Alerts
● Restore Defaults
● Firewall
102 Chapter 8 Manage the printer ENWW
Congure IP network settings
Review the following information about conguring IP network settings.
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters from the control panel
●
Link speed and duplex settings
Introduction
Use the information in the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers.
Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Network tab to view network information. Change settings as needed.
Rename the printer on a network
Use the HP Embedded Web Server (EWS) to rename the printer on a network so it can be uniquely identied.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
ENWW Congure IP network settings 103
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Network tab.
3. In the left navigation pane, click General to expand the options, and then click Network Identication.
4. In the Host Name text eld, enter a name to uniquely identify this printer, and then click Apply to save the
changes.
Manually congure IPv4 TCP/IP parameters from the control panel
Use the control-panel menus to manually set the IPv4 address, subnet mask, and default gateway.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Touch Network Setup, and then scroll to and touch one of the following menus:
● Ethernet Settings (for a wired network)
● Wireless Settings (for a wireless network)
3. Touch IP Settings.
4. Touch Manual, and then touch IP Address.
5. Touch each of the following menu items and then use the touch keypad to enter the information:
● IP Address
● Subnet Mask
● Default Gateway
6. Touch Apply to save the settings.
Link speed and duplex settings
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. If you need to make changes, use the printer control
panel.
NOTE: This information applies only to Ethernet (wired) networks. It does not apply to wireless networks.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
104 Chapter 8 Manage the printer ENWW
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon Setup icon .
2. Touch Network Setup.
3. Touch Ethernet Settings, and then touch Link Speed.
4. Select one of the following options:
Setting Description
Automatic The print server automatically congures itself for
the highest link speed and communication mode
allowed on the network.
10T Full 10 Mbps, full-duplex operation
10T Half 10 Mbps, half-duplex operation
100TX Full 100 Mbps, full-duplex operation
100TX Half 100 Mbps, half-duplex operation
1000T Full 1000 Mbps, full-duplex operation
After making a change to the setting, the printer turns o and then on.
ENWW Congure IP network settings 105
Printer security features
Review the following information about the printer security features.
●
Introduction
●
Assign or change the system password using the Embedded Web Server
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
Assign or change the system password using the Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Security to expand the options, and then click General Security.
4. Enter a password.
5. Re-enter the password in the Conrm Password eld, and then click Apply.
Make note of the password and store it in a safe place.
106 Chapter 8 Manage the printer ENWW
Energy-conservation settings
Learn about the energy-conservation settings that are available on your printer.
●
Introduction
●
Print with EconoMode
●
Set the Sleep Mode setting
●
Set the Shutdown Mode setting
●
Set the Disable Shutdown setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it goes into sleep
mode.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Power Management
2. Sleep Mode
3. Touch an option to specify the amount of time the printer must be inactive before it goes into sleep mode.
Set the Shutdown Mode setting
Use the control panel menus to specify the amount of time the printer must be inactive before it shuts down.
ENWW Energy-conservation settings 107
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Power Management
2. Shutdown Mode
3. Touch an option to specify the amount of time the printer must be inactive before it shuts down.
Set the Disable Shutdown setting
Use the control panel menus to disable the printer from shutting down after a period of inactivity.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Power Management
2. Disable Shutdown
3. Touch one of the following options:
● When ports are active: The printer will not shut down unless all ports are inactive. An active network
link or fax connection will prevent the printer from shutting down.
● Do not disable: The printer will shut down after a period of inactivity as determined by the Shutdown
Mode setting.
NOTE: The default setting is When ports are active.
HP Web Jetadmin
HP Web Jetadmin is an award-winning, industry-leading tool for eiciently managing a wide variety of networked
HP products, including printers, multifunction printers, and digital senders. This single solution allows you to
remotely install, monitor, maintain, troubleshoot, and secure your printing and imaging environment —
ultimately increasing business productivity by helping you save time, control costs, and protect your investment.
HP Web Jetadmin upgrades are periodically made available to provide support for specic printer features. Go to
www.hp.com/go/webjetadmin for more information.
108 Chapter 8 Manage the printer ENWW
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
●
Method one: Update the rmware using the control panel
●
Method two: Update the rmware using the HP Printer Update utility
There are two supported methods to perform a rmware update on this printer. Use only one of the following
methods to update the printer
rmware.
Method one: Update the rmware using the control panel
Follow these steps to update the rmware using the printer control panel (for network-connected printers only),
and/or set the printer to install future rmware updates automatically. For USB-connected printers, skip to
Method two.
1. Make sure the printer is connected to a wired (Ethernet) or wireless network with an active Internet
connection.
NOTE: The printer must be connected to the internet to update the rmware via a network connection.
2. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
3. Scroll to and touch Printer Maintenance, and then touch Update the Printer.
If the Update the Printer option is not listed, use Method two.
4. Touch Check for Printer Updates Now to check for updates.
NOTE: The printer automatically checks for an update, and if a newer version is detected, the update
process starts automatically.
5. Set the printer to automatically update the rmware when updates become available:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Scroll to and touch Printer Maintenance, and then touch Update the Printer.
c. Touch Manage Updates, touch Allow Updates, and then touch Yes.
d. Touch the Back button , touch Printer Update Options, and then touch Install Automatically
(Recommended).
Method two: Update the rmware using the HP Printer Update utility
Follow these steps to manually download and install the HP Printer Update utility.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. This method also works for printers that are connected to a network.
NOTE: You must have a print driver installed in order to use this method.
ENWW Update the rmware 109
1. Go to www.hp.com/go/support, click Software and Drivers, and then click Printer.
2. In the text eld, type the printer name, click Submit, and then click your printer model from the list of
search results.
3. In the Firmware section, locate the Firmware Update le.
4. Click Download, and then click Run.
5. When the HP Printer Update utility launches, select the printer that you wish to update, and then click
Update.
6. Follow the on-screen instructions to complete the installation, and then click the OK button to close the
utility.
110 Chapter 8 Manage the printer ENWW
9 Solve problems
Troubleshoot problems with the printer. Locate additional resources for help and technical support.
●
Customer support
●
Control panel help system
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Resolving print quality problems
●
Improve copy and scan image quality
●
Improve fax image quality
●
Solve wired network problems
●
Solve wireless network problems
●
Solve fax problems
For more information:
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
Customer support
Find support contact options for your HP printer.
ENWW 111
Table 9-1 HP support options
Support option Contact information
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at www.hp.com/support.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM329MFP, www.hp.com/support/
ljM428MFP, or www.hp.com/support/ljM429MFP
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
Control panel help system
The printer has a built-in Help system that explains how to use each screen.
To open the Help system, touch the Help icon in the lower-right corner of the screen.
Tips for using the online Help:
● For some screens, the Help opens to a global menu where you can search for specic topics. You can
browse through the menu structure by touching the buttons in the menu.
● Some Help screens include animations that guide you through procedures, such as clearing jams.
● For screens that contain settings for individual jobs, the Help opens to a topic that explains the options for
that screen.
● If the printer alerts you of an error or warning, touch the Help icon to open a message that describes the
problem. The message also contains instructions to help solve the problem.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, or tray size.
To restore the printer to the factory-default settings, follow these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Printer Maintenance
2. Restore
3. Restore Factory Defaults
The printer automatically restarts.
112 Chapter 9 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Understand the cartridge-related messages on the control panel and what actions to take.
●
Change the “Very Low” settings
●
Order supplies
Cartridge is low: The printer indicates when a toner cartridge level is low. Actual toner cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The toner
cartridge does not need to be replaced now.
Continue printing with the current cartridge until redistributing the toner no longer yields acceptable print quality.
To redistribute the toner, remove the toner cartridge from the printer and gently rock the cartridge back and forth
about its horizontal axis. For graphical representation, see cartridge replacement instructions. Reinsert the toner
cartridge into the printer and close the cover.
Cartridge is very low: The printer indicates when the toner cartridge level is very low. Actual toner cartridge life
remaining may vary. Consider having a replacement available to install when print quality is no longer
acceptable. The toner cartridge does not need to be replaced now unless the print quality is no longer
acceptable.
HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection Warranty
on this supply has ended appears on the Supplies Status Page or the EWS.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 113
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new toner cartridge.
●
Change the "Very Low" settings from the control panel
●
For printers with fax capability
Change the "Very Low" settings from the control panel
Determine how the printer will notify you about very low cartridge levels.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
● Supply Settings
● Black Cartridge
● Very Low Setting
3. Select one of the following options:
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
NOTE: The Low Threshold option allows you to dene the level of ink that is considered very low.
For printers with fax capability
When the printer is set to the Stop or Prompt option, there is some risk that faxes will not print when the printer
resumes printing. This can occur if the printer has received more faxes than the memory can hold while the
printer is waiting.
The printer can print faxes without interruption when it passes the Very Low threshold if you select the Continue
option for the toner cartridge, but print quality might degrade.
Order supplies
Order supplies and paper for your HP printer.
Table
9-2 Options for ordering supplies
Ordering options Contact information
Order supplies and paper www.hp.com/go/suresupply
114 Chapter 9 Solve problems ENWW
Table 9-2 Options for ordering supplies (continued)
Ordering options Contact information
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported web browser on your computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply website, which provides
options for purchasing Original HP supplies.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 115
Printer does not pick up paper or misfeeds
Review the following information about the printer not picking up paper or misfeeding paper.
●
Introduction
●
The printer picks up multiple sheets of paper
●
The printer does not pick up paper
●
The document feeder jams, skews, or picks up multiple sheets of paper
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 9-1 Technique for exing the paper stack
1
2
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
116 Chapter 9 Solve problems ENWW
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
Figure 9-2 Stack height markings
Figure 9-3 Tab for the paper stack
ENWW Printer does not pick up paper or misfeeds 117
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray.
7. Make sure the printing environment is within recommended specications.
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside of the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly on the printer control panel.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
The following image shows examples of the paper-size indentations in the trays. Most HP printers have
markings similar to these.
Figure 9-4 Examples of size markings
118 Chapter 9 Solve problems ENWW
5. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 9-5 Technique for exing the paper stack
1
2
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The following image shows examples of the roller location for various printers.
Figure 9-6 Roller locations for Tray 1 or the multipurpose tray
ENWW Printer does not pick up paper or misfeeds 119
The document feeder jams, skews, or picks up multiple sheets of paper
Try the suggested xes if the document feeder is jamming, skewing pages, or picking up multiple sheets of paper
at a time.
NOTE: This information applies to MFP printers only.
● The original might have something on it, such as staples or self-adhesive notes, that must be removed.
● Check that all rollers are in place and that the roller-access cover inside the document feeder is closed.
●
Make sure that the top document-feeder cover is closed.
● The pages might not be placed correctly. Straighten the pages and adjust the paper guides to center the
stack.
● The paper guides must be touching the sides of the paper stack to work correctly. Make sure that the paper
stack is straight and the guides are against the paper stack.
● The document feeder input tray or output bin might contain more than the maximum number of pages.
Make sure the paper stack ts below the guides in the input tray, and remove pages from the output bin.
● Verify that there are no pieces of paper, staples, paper clips, or other debris in the paper path.
● Clean the document-feeder rollers and the separation pad. Use compressed air or a clean, lint-free cloth
moistened with warm water. If misfeeds still occur, replace the rollers.
120 Chapter 9 Solve problems ENWW
Clear paper jams
Review the following information about clearing paper jams.
●
Introduction
●
Experiencing frequent or recurring paper jams?
●
Paper jam locations
●
Clear paper jams in the document feeder
●
Clear paper jams in Tray 1
●
Clear paper jams in Tray 2
●
Clear paper jams in Tray 3
●
Clear paper jams in the toner cartridge or fuser area
●
Clear paper jams in the output bin
●
Clear paper jams in the duplexer
Introduction
The following information includes instructions for clearing paper jams from the printer.
Experiencing frequent or recurring paper jams?
Follow the steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type on the printer control panel. Adjust
paper settings if necessary.
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Touch Paper setup.
c. Select the tray from the list.
d. Select Paper Type, and then select the type of paper that is in the tray.
e. Select Paper Size, and then select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Open the following menus:
ENWW Clear paper jams 121
1. Printer Maintenance
2. Print Quality Tools
3. Cleaning Page
5. Print a conguration page to test the printer:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Open the following menus:
1. Reports
2. Printer Conguration Report
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
Paper jam locations
Jams can occur in these locations.
Figure 9-7 Paper jam locations
3
2
1
2
3
4
5
6
7
1
Number Description
1 Document feeder
2 Fuser area
3 Tray 3 (optional)
4 Tray 2
Duplexing area (remove Tray 2 for access)
5 Tray 1
6 Toner cartridge area (open the front door for access)
7 Output bin
122 Chapter 9 Solve problems ENWW
Loose toner might remain in the printer after a jam. This problem typically resolves itself after a few sheets have
been printed.
Clear paper jams in the document feeder
Use the following procedure to check for paper in all possible jam locations related to the document feeder.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Open the document feeder cover.
2. Gently pull the jammed paper out.
ENWW Clear paper jams 123
3. Close the document feeder cover. Make sure it is completely closed.
4. Open the document feeder tray cover.
5. Gently pull the jammed paper out.
124 Chapter 9 Solve problems ENWW
6. Close the document feeder tray cover.
7. Open the scanner lid. If paper is jammed in the scanner lid, gently pull it out, and then close the scanner lid.
Clear paper jams in Tray 1
Use the following procedure to clear paper jams in Tray 1.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
▲ Slowly pull the jammed paper out of the printer.
ENWW Clear paper jams 125
Clear paper jams in Tray 2
Use the following procedure to check for paper in all possible jam locations related to Tray 2.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove the tray from the printer.
2
2. Remove the paper from the tray, and discard any damaged paper.
2
126 Chapter 9 Solve problems ENWW
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch
the release and move the rear paper guide to the correct position. It should click into place.
2
11
B5
A4
4. Load the paper into the tray. Make sure that the stack is at at all four corners and that the top of the stack
is below the maximum-height indicators.
2
5. Reinsert and close the tray.
222
1
ENWW Clear paper jams 127
6. Press the front door release button.
2
1
7. Open the front door.
8. Remove the toner cartridge.
128 Chapter 9 Solve problems ENWW
9. Lift the jam-access cover.
10. Remove any jammed paper.
11. Install the toner cartridge.
ENWW Clear paper jams 129
12. Close the front door.
Clear paper jams in Tray 3
Use the following procedure to check for paper in all possible jam locations related to Tray 3.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Remove the tray from the printer.
3
3
2
1
130 Chapter 9 Solve problems ENWW
2. Remove the paper from the tray, and discard any damaged paper.
3
3
2
1
3. Verify that the rear paper guide is adjusted to the indentation for the correct paper size. If necessary, pinch
the release and move the rear paper guide to the correct position. It should click into place.
3
11
B5
A4
4. Load the paper into the tray. Make sure that the stack is at at all four corners and that the top of the stack
is below the maximum-height indicators.
3
ENWW Clear paper jams 131
5. Reinsert and close the tray.
3
3
2
1
6. Press the front door release button.
3
2
1
7. Open the front door.
3
132 Chapter 9 Solve problems ENWW
8. Remove the toner cartridge.
3
9. Lift the jam-access cover.
10. Remove any jammed paper.
ENWW Clear paper jams 133
11. Install the toner cartridge.
3
12. Close the front door.
3
Clear paper jams in the toner cartridge or fuser area
Use the following procedure to check for paper in all possible jam locations in the toner cartridge or fuser area.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Press the front door release button.
134 Chapter 9 Solve problems ENWW
2
1
2. Open the front door.
3. Remove the toner cartridge.
ENWW Clear paper jams 135
4. Lift the jam-access cover.
5. If jammed paper is visible, remove any jammed paper.
6. Install the toner cartridge.
136 Chapter 9 Solve problems ENWW
7. Close the front door.
8. If no paper was jammed inside the print cartridge door, press the front door release button.
2
1
ENWW Clear paper jams 137
9. Open the front door and the rear door.
10. If jammed paper is visible, remove any jammed paper from the rear door area.
138 Chapter 9 Solve problems ENWW
11. Close the rear door and the front door.
Clear paper jams in the output bin
Use the following procedure to check for paper in all possible jam locations related to the output bin.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. If paper is visible in the output bin, grasp the leading edge and remove it.
ENWW Clear paper jams 139
2
1
2. Press the front door release button.
2
1
3. Open the front door.
4. Lift the scanner assembly.
140 Chapter 9 Solve problems ENWW
5. Remove any jammed paper.
6. Close the scanner assembly.
7. Open the rear door.
ENWW Clear paper jams 141
8. Remove any jammed paper from the rear door area.
9. Close the rear door and the front door.
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Clear paper jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the automatic duplexer.
When a jam occurs, the control panel displays an animation that assists in clearing the jam.
1. Completely remove Tray 2 from the printer.
2
2. Push the green button to release the duplex pan.
1
1
3. Remove any jammed paper.
1
ENWW Clear paper jams 143
4. Close the duplex pan.
1
1
5. Reinsert Tray 2.
222
1
6. Press the front door release button.
2
1
144 Chapter 9 Solve problems ENWW
7. Open the front door.
8. Close the front door.
ENWW Clear paper jams 145
Resolving print quality problems
Review the following information about resolving print quality problems.
●
Introduction
●
Troubleshoot print quality
●
Troubleshoot image defects
Introduction
Use the information below to troubleshoot print-quality problems, including issues with image quality.
The troubleshooting steps can help resolve the following defects:
● Blank pages
● Black pages
● Curled paper
● Dark or light bands
● Dark or light streaks
● Fuzzy print
● Gray background or dark print
● Light print
● Loose toner
● Missing toner
● Scattered dots of toner
● Skewed images
● Smears
● Streaks
146 Chapter 9 Solve problems ENWW
Troubleshoot print quality
To resolve print-quality issues, try these steps in the order presented.
●
Update the printer rmware
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Print a cleaning page
●
Visually inspect the toner cartridge or cartridges
●
Check paper and the printing environment
●
Try a dierent print driver
●
Check the EconoMode settings
●
Adjust print density
To troubleshoot specic image defects, see Troubleshoot Image Defects.
Update the printer rmware
Try upgrading the printer rmware.
See www.hp.com/support for more information.
Print from a dierent software program
Try printing from a dierent software program.
If the page prints correctly, the problem is with the software program from which you were printing.
ENWW Resolving print quality problems 147
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
●
Check the paper type setting on the printer
●
Check the paper type setting (Windows)
●
Check the paper type setting (macOS)
Check the paper type setting on the printer
Check the paper type setting on the printer control panel, and change the setting as needed.
1. Open the tray.
2. Verify that the tray is loaded with the correct type of paper.
3. Close the tray.
4. Follow the control panel instructions to conrm or modify the paper type settings for the tray.
Check the paper type setting (Windows)
Check the paper type setting for Windows, and change the setting as needed.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
Check the paper type setting (macOS)
Check the paper type setting for macOS, and change the setting as needed.
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. Click Show Details or Copies & Pages.
4. Open the menus drop-down list, and then click the Paper/Quality menu.
5. Select a type from the Media Type drop-down list.
6. Click the Print button.
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Check toner-cartridge status
Follow these steps to check the estimated life remaining in the toner cartridges, and if applicable, the status of
other replaceable maintenance parts.
●
Step one: Print a supplies status page
●
Step two: Check supplies status
Step one: Print a supplies status page
Use the control panel menus to print a supplies status page.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Reports.
3. Scroll to and touch Supplies Status Page to print the report.
Step two: Check supplies status
The supplies status page contains information about the cartridges and other replaceable maintenance parts.
1. Look at the supplies status page to check the percent of life remaining for the toner cartridges, and if
applicable, the status of other replaceable maintenance parts.
● Print quality problems can occur when using a toner cartridge that is at its estimated end of life. The
supplies status page indicates when a supply level is very low.
● HP’s Premium Protection Warranty expires when a message indicating that HP’s Premium Protection
Warranty on this supply has ended appears on the supplies status page or in the EWS.
● The toner cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
● If you determine that you need to replace a toner cartridge, or another replaceable maintenance part,
the genuine HP part numbers are listed on the supplies status page.
2. Check to see if you are using a genuine HP cartridge.
A genuine HP toner cartridge has "HP" on it, or it has the HP logo. For more information on identifying HP
cartridges go to www.hp.com/go/learnaboutsupplies.
Print a cleaning page
During the printing process, paper, toner, and dust particles can accumulate inside the printer and can cause
print-quality issues such as toner specks or spatter, smears, streaks, lines, or repeating marks.
Use the following procedure to print a cleaning page:
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch the following menus:
ENWW Resolving print quality problems 149
1. Printer Maintenance
2. Print Quality Tools
3. Cleaning Page
3. When prompted, load plain Letter or A4 size paper, and then touch OK.
A Cleaning message displays on the printer control panel. Wait until the process is complete. Discard the
page that prints.
Visually inspect the toner cartridge or cartridges
Follow these steps to inspect each toner cartridge:
1. Remove the toner cartridge from the printer, and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge.
5. Reinstall the toner cartridge and print a few pages to see if the problem has resolved.
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Check paper and the printing environment
Use the following information to check the paper selection and the printing environment.
●
Step one: Use paper that meets HP specications
●
Step two: Check the environment
●
Step three: Set the individual tray alignment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause of print-quality or paper-feeding issues.
Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Tray Management
2. Image Adjust
ENWW Resolving print quality problems 151
3. Select the tray to adjust, and then touch Print Test Page to print the report.
4. Follow the instructions on the printed pages.
5. Touch Print Test Page again to verify the results, and then make further adjustments if necessary.
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM329MFP, www.hp.com/
support/ljM428MFP, or www.hp.com/support/ljM429MFP.
Table 9-3 Print drivers
Driver Description
HP PCL.6 driver If available, this printer-specic print driver supports older operating systems like Windows
XP and Windows Vista. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver ● Recommended for printing with Adobe software programs or with other highly
graphics-intensive software programs
● Provides support for printing from Postscript emulation needs, or for Postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
152 Chapter 9 Solve problems ENWW
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option, if available.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option, if available.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust print density
Adjust the print density when your printing results are too dense or too light in color.
Complete the following steps to adjust the print density:
1. Open the HP Embedded Web Server:
a. From the Home screen on the printer control panel, touch the Wireless icon or the Ethernet icon
to view the printer's IP address or host name.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If a message displays in the web browser indicating that the website might not be safe, select
the option to continue to the website. Accessing this website will not harm the computer.
2. On the EWS Home page, click the Settings tab.
3. In the left navigation pane, click Preferences to expand the options, and then click General Printer Settings.
4. Under Print Density, use the drop-down list to select the desired setting.
5. Click Apply to save the changes.
Troubleshoot image defects
Review examples of image defects and steps to resolve these defects.
ENWW Resolving print quality problems 153
Table 9-4 Image defects table quick reference
Sample Description Possible solutions
Table 9-11 Light print on page 159 Table 9-9 Gray background or dark print
on page 158
Table 9-7 Blank page — No print on page 156
Table 9-6 Black page on page 156 Table 9-5 Banding defects on page 155 Table 9-13 Streak defects on page 161
Table 9-8 Fixing/fuser defects on page 157 Table 9-10 Image placement defects
on page 158
Table 9-12 Output defects on page 160
154 Chapter 9 Solve problems ENWW
Image defects, no matter the cause, can often be resolved using the same steps. Use the following steps as a
starting point for solving image defect issues.
1. Reprint the document. Print quality defects can be intermittent in nature or can go away completely with
continued printing.
2. Check the condition of the cartridge or cartridges. If a cartridge is in a Very Low state (it has passed the
rated life), replace the cartridge.
3. Make sure that the driver and tray print mode settings match the media that is loaded in the tray. Try using
a dierent ream of media or a dierent tray. Try using a dierent print mode.
4. Make sure that the printer is within the supported operating temperature/humidity range.
5. Make sure that the paper type, size, and weight are supported by the printer. See support.hp.com for a list
of the supported paper sizes and types for the printer.
NOTE: The term “fusing” refers to the part of the printing process where toner is aixed to paper.
The following examples depict letter-size paper that has passed through the printer short edge rst.
Table 9-5 Banding defects
Sample Description Possible solutions
Dark or light lines which repeat down the
length of the page, and are wide-pitch
and/or impulse bands. They might be sharp
or soft in nature. The defect displays only in
areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Try printing from another tray.
3. Replace the cartridge.
4. Use a dierent paper type.
5. Enterprise models only: From the
Home screen on the printer control
panel, go to the Adjust Paper Types
menu, and then choose a print mode
that is designed for a slightly heavier
media than what you are using. This
slows the print speed and might
improve the print quality.
6. If the issue persists, go to
support.hp.com.
ENWW Resolving print quality problems 155
Table 9-6 Black page
Sample Description Possible solutions
The entire printed page is black.
1. Visually inspect the cartridge to check
for damage.
2. Make sure that the cartridge is
installed correctly.
3. Replace the cartridge.
4. If the issue persists, go to
support.hp.com.
Table 9-7 Blank page — No print
Sample Description Possible solutions
The page is completely blank and contains
no printed content.
1. Make sure that the cartridges are
genuine HP cartridges.
2. Make sure that the cartridge is
installed correctly.
3. Print with a dierent cartridge.
4. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
5. If the issue persists, go to
support.hp.com.
156 Chapter 9 Solve problems ENWW
Table 9-8 Fixing/fuser defects
Sample Description Possible solutions
Slight shadows or osets of the image are
repeated down the page. The repeated
image might fade with each recurrence.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a lighter
paper type.
3. If the issue persists, go to
support.hp.com.
Toner rubs o along either edge of the
page. This defect is more common at the
edges of high-coverage jobs, and on light
media types, but can occur anywhere on the
page.
1. Reprint the document.
2. Check the paper type in the paper tray
and adjust the printer settings to
match. If necessary, select a heavier
paper type.
3. Enterprise models only: From the
printer control panel, go to the Edge-
to-Edge menu and then select Normal.
Reprint the document.
4. Enterprise models only: From the
printer control panel, select Auto
Include Margins and then reprint the
document.
5. If the issue persists, go to
support.hp.com.
ENWW Resolving print quality problems 157
Table 9-9 Gray background or dark print
Sample Description Possible solutions
The image or text is darker than expected
and/or the background is gray.
1. Make sure that the paper in the trays
has not already been run through the
printer.
2. Use a dierent paper type.
3. Reprint the document.
4. Mono models only: From the Home
screen on the printer control panel, go
to the Adjust Toner Density menu, and
then adjust the toner density to a
lower level.
5. Make sure that the printer is within the
supported operating temperature and
humidity range.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
Table 9-10 Image placement defects
Sample Description Possible solutions
The image is not centered, or is skewed on
the page. The defect occurs when the paper
is not positioned properly as it is pulled from
the tray and moves through the paper path.
1. Reprint the document.
2. Remove the paper and then reload the
tray. Make sure that all the paper
edges are even on all sides.
3. Make sure that the top of the paper
stack is below the tray-full indicator.
Do not overll the tray.
4. Make sure that the paper guides are
adjusted to the correct size for the
paper. Do not adjust the paper guides
tightly against the paper stack. Adjust
them to the indentations or markings
in the tray.
5. If the issue persists, go to
support.hp.com.
158 Chapter 9 Solve problems ENWW
Table 9-11 Light print
Sample Description Possible solutions
The printed content is light or faded on the
entire page.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Mono models only: Make sure that the
EconoMode setting is disabled, both at
the printer control panel and in the
print driver.
4. Make sure that the cartridge is
installed correctly.
5. Print a Supplies Status Page and check
the life and usage of the cartridge.
6. Replace the cartridge.
7. If the issue persists, go to
support.hp.com.
ENWW Resolving print quality problems 159
Table 9-12 Output defects
Sample Description Possible solutions
Printed pages have curled edges. The curled
edge can be along the short or long side of
the paper. Two types of curl are possible:
● Positive curl: The paper curls toward
the printed side. The defect occurs in
dry environments or when printing
high-coverage pages.
● Negative curl: The paper curls away
from the printed side. The defect
occurs in high-humidity environments
or when printing low-coverage pages.
1. Reprint the document.
2. Positive curl: From the printer control
panel, select a heavier paper type. The
heavier paper type creates a higher
temperature for printing.
Negative curl: From the printer control
panel, select a lighter paper type. The
lighter paper type creates a lower
temperature for printing. Try storing
the paper in a dry environment prior to
use, or use freshly opened paper.
3. Print in duplex mode.
4. If the issue persists, go to
support.hp.com.
The paper does not stack well in the output
tray. The stack might be uneven, skewed, or
the pages might be pushed out of the tray
and onto the oor. Any of the following
conditions can cause this defect:
● Extreme paper curl
● The paper in the tray is wrinkled or
deformed
● The paper is a non-standard paper
type, such as envelopes
● The output tray is too full
1. Reprint the document.
2. Extend the output bin extension.
3. If the defect is caused by extreme
paper curl, refer to the
troubleshooting steps for "Output
curl."
4. Use a dierent paper type.
5. Use freshly opened paper.
6. Remove the paper from the output
tray before the tray gets too full.
7. If the issue persists, go to
support.hp.com.
160 Chapter 9 Solve problems ENWW
Table 9-13 Streak defects
Sample Description Possible solutions
Light vertical streaks that usually span the
length of the page. The defect displays only
in areas of ll, not in text or sections with no
printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. If the issue persists, go to
support.hp.com.
NOTE: Both light and dark vertical streaks
can occur when the printing environment is
outside the specied range for temperature
or humidity. Refer to your printer's
environmental specications for allowable
temperature and humidity levels.
Dark vertical lines which occur down the
length of the page. The defect might occur
anywhere on the page, in areas of ll or in
sections with no printed content.
1. Reprint the document.
2. Remove the cartridge, and then shake
it to redistribute the toner.
3. Print a cleaning page.
4. Check the toner level in the cartridge.
5. If the issue persists, go to
support.hp.com.
ENWW Resolving print quality problems 161
Improve copy and scan image quality
Learn how to improve the quality of copies and scanned images, and how to properly clean the scanner glass.
●
Introduction
●
Check the scanner glass for dirt and smudges
●
Check the paper settings
●
Check the image adjustment settings
●
Optimize for text or pictures
●
Check the scanner resolution and color settings on the computer
●
Edge-to-edge copying
●
Clean the pickup rollers and separation pad in the document feeder
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see "Improve print quality"
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the Power button to turn o the printer, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the Power button to turn on the printer.
162 Chapter 9 Solve problems ENWW
Check the paper settings
Follow these steps to check the paper settings on the printer control panel.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Paper Setup, and then touch the name of the tray you are printing from.
3. Touch Paper Size, and then touch the paper size option that matches the size of paper in the tray.
4. Touch Paper Type, and then touch the paper type option that matches the type of paper in the tray.
Check the image adjustment settings
To improve copy quality, adjust the image settings using the printer control panel.
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Document or ID Card icon.
3. Touch the Settings icon , and then scroll to and touch the following menu items to adjust the settings:
● Quality: Choose the output quality for the image.
● Lighter/Darker: Adjust the lightness/darkness setting.
● Enhancements: Choose an image enhancement option.
● Binding Margin: Turn the binding margin setting on or o.
4. Touch the Back button to return to the main copy menu, and then touch Copy to begin copying.
Optimize for text or pictures
Follow these steps to optimize the scan or copy for text or pictures.
1. From the Home screen on the printer control panel, touch the Copy icon.
2. Touch the Document or ID Card icon.
3. Touch the Settings icon , and then scroll to and touch Enhancements.
4. Touch one of the following options depending on the type of document you are copying:
● None: Use this setting when you are not concerned about the quality of the copy. This is the default
setting.
● Text: Use this setting for documents that contain mostly text.
● Photo: Use this setting for photos or documents that contain mostly graphics.
● Mixed: Use this setting for documents that contain a mixture of text and graphics.
ENWW Improve copy and scan image quality 163
Check the scanner resolution and color settings on the computer
If you are printing a scanned image, and the quality is not what you expected, you might have selected a
resolution or color setting in the scanner software that does not match your needs. Resolution and color aect
the following features of scanned images:
●
Resolution and color guidelines
●
Color
● Image clarity
● Texture of gradations (smooth or rough)
● Scan time
● File size
Scanning resolution is measured in pixels per inch (ppi).
NOTE: Scanning ppi levels are not interchangeable with printing dpi (dots per inch) levels.
Color, grayscale, and black and white dene the number of colors possible. You can adjust the scanner hardware
resolution for up to 1200 ppi.
The resolution and color guidelines table lists simple tips that you can follow to meet your scanning needs.
NOTE: Setting the resolution and color to a high value can create large les that take up disk space and slow
the scanning process. Before setting the resolution and color, determine how you are going to use the scanned
image.
Resolution and color guidelines
The following table describes the recommended resolution and color settings for dierent types of scan jobs.
NOTE: The default resolution is 200 ppi.
Table 9-14 Resolution and color guidelines
Intended use Recommended resolution Recommended color settings
Fax 150 ppi ● Black and White
Email 150 ppi ● Black and White, if the image does not require smooth
gradation
● Grayscale, if the image requires smooth gradation
● Color, if the image is in color
Edit text 300 ppi ● Black and White
164 Chapter 9 Solve problems ENWW
Table 9-14 Resolution and color guidelines (continued)
Intended use Recommended resolution Recommended color settings
Print (graphics or text) 600 ppi for complex graphics, or
if you want to signicantly
enlarge the document
300 ppi for normal graphics and
text
150 ppi for photos
● Black and White for text and line art
● Grayscale for shaded or colored graphics and photos
● Color, if the image is in color
Display on screen 75 ppi ● Black and White for text
● Grayscale for graphics and photos
● Color, if the image is in color
Color
You can set the color values to the following settings when scanning.
Table 9-15 Color settings
Setting Recommended use
Color Use this setting for high-quality color photos or documents in which the color is important.
Black and White Use this setting for text documents.
Grayscale Use this setting when le size is an issue or when you want to scan a document or
photograph quickly.
Edge-to-edge copying
The printer cannot print fully edge-to-edge. There is a 4 mm (1/6 inch) unprintable border around the page.
Considerations for printing or scanning documents with cropped edges:
● When the original is smaller than the output size, move the original 4 mm (1/6 inch) away from the corner
indicated by the icon on the scanner. Recopy or scan in this position.
● When the original is the size of the printed output that you want, use the Reduce/Enlarge feature to reduce
the image so the copy is not cropped.
Clean the pickup rollers and separation pad in the document feeder
If the document feeder experiences paper handling problems, such as jams or multiple-page feeds, clean the
document feeder rollers and separation pad.
ENWW Improve copy and scan image quality 165
1. Open the document feeder cover.
2. Use a moist, lint-free cloth to wipe both pickup
rollers and the separation pad to remove dirt.
CAUTION: Do not use abrasives, acetone,
benzene, ammonia, ethyl alcohol, or carbon
tetrachloride on any part of the printer; these can
damage the printer. Do not place liquids directly on
the glass or platen. They might seep and damage
the printer.
3. Close the document feeder cover.
166 Chapter 9 Solve problems ENWW
Improve fax image quality
Review the following information to improve fax image quality.
●
Introduction
●
Check the scanner glass for dirt and smudges
●
Check the send-fax resolution settings
●
Check the Error Correction Mode setting
●
Send to a dierent fax machine
●
Check the sender's fax machine
Introduction
If the printer is having image quality problems, try the following solutions in the order presented to resolve the
issue.
Try these few simple steps rst:
● Use the atbed scanner rather than the document feeder.
● Use high-quality originals.
● When using the document feeder, load the original document into the feeder correctly, using the paper
guides, to avoid unclear or skewed images.
If the problem still exists, try these additional solutions. If they do not x the problem, see "Improve print quality"
for further solutions.
Check the scanner glass for dirt and smudges
Over time, specks of debris might collect on the scanner glass and white plastic backing, which can aect
performance. Use the following procedure to clean the scanner.
1. Press the Power button to turn o the printer, and then disconnect the power cable from the electrical
outlet.
2. Open the scanner lid.
3. Clean the scanner glass and the white plastic backing underneath the scanner lid with a soft cloth or
sponge that has been moistened with nonabrasive glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon tetrachloride on
any part of the printer; these can damage the printer. Do not place liquids directly on the glass or platen.
They might seep and damage the printer.
4. Dry the glass and white plastic parts with a chamois or a cellulose sponge to prevent spotting.
5. Connect the power cable to an outlet, and then press the Power button to turn on the printer.
ENWW Improve fax image quality 167
Check the send-fax resolution settings
If the printer was unable to send a fax because the receiving fax machine did not answer or was busy, the printer
attempts to redial based on the redial-on-busy, redial-on-no-answer, and redial-on-communication-error
options.
1. From the Home screen on the printer control panel, swipe right and touch the Fax icon.
2. Touch Send Now, and then touch the Settings icon .
3. Touch Resolution, and then touch the desired setting.
Try the Standard resolution setting if the fax will not send with a higher resolution.
Check the Error Correction Mode setting
Usually, the printer monitors the signals on the telephone line while it is sending or receiving a fax. If the printer
detects an error during the transmission and the Error Correction Mode setting is On, the printer can request that
the portion of the fax be resent. The factory-set default for error correction is On.
You should turn o error correction only if you are having trouble sending or receiving a fax, and you are willing
to accept the errors in the transmission. Turning o the setting might be useful when you are trying to send a fax
overseas or receive one from overseas, or if you are using a satellite telephone connection.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode and then touch the button to turn the setting o or on.
Send to a dierent fax machine
Try sending the fax to a dierent fax machine. If the fax quality is better, the problem is related to the initial
recipient's fax machine settings or supplies status.
Check the sender's fax machine
Ask the sender to try sending from a dierent fax machine. If the fax quality is better, the problem is with the
sender's fax machine. If a dierent fax machine is unavailable, ask the sender to consider making the following
changes:
● Make sure the original document is on white (not colored) paper.
●
Increase the fax resolution, quality level, or contrast settings.
● If possible, send the fax from a computer software program.
168 Chapter 9 Solve problems ENWW
Solve wired network problems
Check the following information to resolve wired network issues.
●
Introduction
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
Introduction
Certain types of problems can indicate there is a network communication problem. These problems include the
following issues:
Poor physical connection
Check the cable connections.
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light
ashes indicating network traic, and the green link-status light is continuously lit indicating a network link.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
If the computer is using the incorrect IP address for the printer, try these solutions.
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the check box next to Always print to
this printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
Verify that the printer is communicating with the network and your computer.
ENWW Solve wired network problems 169
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network (also known as subnet).
3. If the network is working, make sure that the computer is using the correct IP address for the printer.
a. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
b. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to
this printer, even if its IP address changes.
c. If you installed the printer using a Microsoft standard TCP/IP port, use the printer’s hostname instead
of the IP address.
d. If the IP address is correct, delete the printer and then add it again.
The printer is using incorrect link and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
An incorrectly congured computer can cause issues with printing.
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
Check the network settings.
1. Review the printer’s conguration/networking pages to check the status of the network settings and
protocols.
2. Recongure the network settings if necessary.
170 Chapter 9 Solve problems ENWW
Solve wireless network problems
To resolve network issues, try these steps in the order presented.
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether Wi-Fi Direct printing is enabled on your printer, print a conguration page from
the printer control panel
Wireless connectivity checklist
Review the following information to check wireless connectivity.
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
ENWW Solve wireless network problems 171
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For macOS, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
If the printer does not print after the wireless conguration completes, try these solutions.
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
If the printer does not print, and the computer has a third-party rewall installed, try these solutions.
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
If the wireless connection does not work after moving the wireless router or printer, try these solutions.
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
172 Chapter 9 Solve problems ENWW
Cannot connect more computers to the wireless printer
If additional computers cannot connect to the wireless printer, try these solutions.
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
If the network does not appear in the wireless networks list, try these solutions.
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
If the wireless network is not functioning, try these solutions.
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For macOS, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
ENWW Solve wireless network problems 173
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward to
open the Dashboard, and then touch the Setup icon .
2. Scroll to and touch Reports.
3. Scroll to and touch Wireless Test Report.
The printer prints a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
174 Chapter 9 Solve problems ENWW
Solve fax problems
Use the following information to solve fax problems.
●
Introduction
●
Fax troubleshooting checklist
●
Solve general fax problems
Introduction
Use the fax troubleshooting information to help resolve issues.
Fax troubleshooting checklist
After each recommended action, retry faxing to see if the problem is resolved.
For best results during fax problem solving, make sure the line from the printer is connected directly to the wall
phone port. Disconnect all other devices that are connected to the printer.
1. Verify that the telephone cord is connected to the correct port on the back of the printer.
2. Check the phone line by using the fax test:
a. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
b. Scroll to and open the following menus:
1. Fax Setup
2. Tools
3. Run Fax Test
The printer prints a fax test report. The report contains the following possible results:
● Pass: The report contains all of the current fax settings for review.
● Fail: The report indicates the nature of the error and contains suggestions for how to resolve the
issue.
3. Verify that the printer rmware is current:
NOTE: To determine the current rmware version on your printer, print a Printer Status Report from the
printer control panel, and then look on the report to nd the rmware date code. Then visit the HP product
support page (using the steps below) and compare the rmware date code to the latest rmware version
that is available from HP. If there is a newer version available, follow the steps below to update the
rmware on your printer.
a. Go to www.hp.com/go/support, click the Drivers & Software link, type the printer name in the search
eld, press the ENTER button, and then select the printer from the list of search results.
b. Select the operating system.
c. Under the Firmware section, locate the Firmware Update Utility.
NOTE: Make sure to use the rmware update utility that is specic to the printer model.
ENWW Solve fax problems 175
d. Click Download, click Run, and then click Run again.
e. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
f. Follow the on-screen instructions to complete the installation, and then click the Exit button to close
the utility.
4. Verify that the fax was set up when the printer software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
● If using ISDN or digital PBX, contact your service provider for information about conguring to an
analog fax line.
● If using a VoIP service, change the Fax Speed setting to Speed-Slow (9600 bps). From the control
panel Home Screen, select Fax, select Setup, and then select Preferences.
● Ask if your service provider supports fax, and what the recommended fax modem speed is. Some
companies might require an adapter.
● If you are using a DSL service, make sure that a lter is included on the phone-line connection to the
printer. Contact the DSL service provider, or purchase a DSL lter if you do not have one. If a DSL lter
is installed, try another lter because lters can be defective.
176 Chapter 9 Solve problems ENWW
Solve general fax problems
Review suggestions and tips for resolving various fax-related issues.
●
Faxes are sending slowly
●
Fax quality is poor
●
Fax cuts o or prints on two pages
Faxes are sending slowly
The printer is experiencing poor phone line quality.
Try the following suggestions to resolve the issue:
● Try resending the fax when the line conditions have improved.
● Check with the phone service provider to verify that the line supports fax.
● Turn o the Error Correction Mode setting:
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode and then touch the button to turn o the setting.
NOTE: This can reduce image quality.
● Use white paper for the original. Do not use colors such as gray, yellow, or pink.
● Increase the Fax Speed setting:
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences, and then scroll to and touch Speed.
4. Touch the desired speed setting.
● Divide large fax jobs into smaller sections, and then fax them individually.
Fax quality is poor
Faxes are blurry or too light.
Try the following suggestions to resolve the issue:
● Increase fax resolution when sending faxes:
NOTE: Resolution does not aect received faxes.
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Touch the Send Now icon.
ENWW Solve fax problems 177
3. Touch the Settings icon , and then touch Resolution.
4. Touch the desired resolution setting.
NOTE: Increasing resolution slows transmission speed.
● Turn on the Error Correction Mode setting:
1. From the Home screen on the printer control panel, swipe right and then touch the Fax icon.
2. Swipe right and touch the Setup icon.
3. Touch Preferences.
4. Scroll to Error Correction Mode and then touch the button to turn on the setting.
● Check the toner cartridges and replace if necessary.
● Ask the sender to darken the contrast setting on the sending fax machine, and then resend the fax.
Fax cuts o or prints on two pages
If the paper size settings on the printer do not match the paper size of the document being faxed, the received
fax might be missing content, or it could print on two pages.
Try the following suggestions to resolve the issue:
● Set the Default Paper Size setting:
NOTE: Faxes print on a single size of paper based on the Default Paper Size settings.
1. From the Home screen on the printer control panel, swipe the tab at the top of the screen downward
to open the Dashboard, and then touch the Setup icon .
2. Scroll to and open the following menus:
1. Tray Management
2. Tray Assignment
3. Default Paper Size
3. Touch the desired paper size from the list of options.
● Set the paper type and size for the tray that is used for faxes.
178 Chapter 9 Solve problems ENWW
Index
Symbols/Numerics
550-sheet paper trays
part numbers 32
550-sheet tray
jams 130
A
accessories
ordering 32
part numbers 32
acoustic specications 9, 13
Address Book
set up 72
AirPrint 58, 61
Android devices
printing from 58, 61
applications
downloading 97
Apps menu 97
B
bin, output
locating 4
browser requirements
HP Embedded Web Server 99
C
cartridge
dynamic security 34
replacing 42
cartridge policy 35, 36
cartridge protection 35, 38
cartridges
order numbers 40
checklist
fax troubleshooting 175
wireless connectivity 171
cleaning
glass 162, 167
paper path 147
Contact Lists
set up 72
control panel
help 112
locating 4
locating features 4, 6
copying
edges of documents 162, 165
multiple copies 63
optimizing for text or pictures
162
setting paper size and type 162
single copies 63
two-sided documents 64
customer support
online 111
D
deleting
stored jobs 52, 57
dimensions, printer 9, 11
document feeder 64
copying two-sided documents
64
faxing from 89
jams 123
paper-feeding problems 120
double-sided copying 64
double-sided printing
Mac 49
Windows 46
drivers, supported 9
duplex 64
duplex printing
Mac 49
duplex printing (double-sided)
settings (Windows) 46
Windows 46
duplexer
clear jams 143
duplexing
automatically (Windows) 46
manually (Mac) 49
manually (Windows) 46
dynamic security
toner cartridge 34
E
EconoMode setting 107, 147
economy settings 107
electrical specications 9, 13
electronic faxes
sending 89
Embedded Web Server (EWS)
assigning passwords 106
features 99
envelopes
orientation 16, 18
envelopes, loading 28
Ethernet (RJ-45)
locating 4
F
fax
sending from software 89
solve general problems 175, 177
speed dials 89, 94
fax port
locating 4
fax troubleshooting
checklist 175
faxing
from a computer (Windows) 89
ENWW Index 179
from the document feeder 89
from the atbed scanner 89
rmware
updating 109
formatter
locating 4, 5
fuser
jams 134
G
genuine HP cartridges 35, 36
glass, cleaning 162, 167
H
Help button
locating 4, 6
help, control panel 112
Hi-Speed USB 2.0 printing port
locating 4
Home button
locating 4, 6
HP Customer Care 111
HP Easy Scan Software (macOS) 68
HP Embedded Web Server (EWS)
features 99
HP ePrint 60
HP EWS, using 99
HP Printer Home Page, using 99
HP Scan software (Windows) 67
HP Web Jetadmin 108
HP Web Services
applications 97
enabling 97
I
image quality
check toner-cartridge status 147,
149
image quality issues
examples and solutions 146
interface ports
locating 4
IP network settings
congure 103
J
jams
550-sheet tray 130
causes of 121
document feeder 123
duplexer 143
fuser 134
locations 122
output bin 139
Tray 1 125
Tray 2 126
Tray 3 130
Jetadmin, HP Web 108
jobs, stored
creating (Windows) 52
deleting 52, 57
Mac settings 52
printing 52
L
LAN port
locating 4
loading
paper in Tray 1 16
paper in Tray 2 20
paper in Tray 3 24
local area network (LAN)
locating 4
M
Mac driver settings
Job Storage 52
manual duplex
Mac 49
Windows 46
memory
included 9
memory chip (toner)
locating 40
Microsoft Word, faxing from 89
minimum system requirements 9
mobile printing
Android devices 58, 61
mobile printing, software supported
9, 11
multiple pages per sheet
printing (Mac) 49
printing (Windows) 46
N
network settings 103
networks
HP Web Jetadmin 108
supported 9
number of copies, changing 63
O
on/o button
locating 4
online help, control panel 112
online support 111
Open source license 3
operating systems, supported 9
ordering
supplies and accessories 32
output bin
clear jams 139
locating 4
P
pages per minute 9
pages per sheet
selecting (Mac) 49
selecting (Windows) 46
paper
jams 121
loading Tray 1 16
loading Tray 2 20
loading Tray 3 24
selecting 147, 151
Tray 1 orientation 16, 18
Tray 2 orientation 20, 22
Tray 3 24
Tray 3 orientation 26
paper jams
550-sheet tray 130
document feeder 123
duplexer 143
fuser 134
locations 122
output bin 139
Tray 1 125
Tray 2 126
Tray 3 130
paper pickup problems
solving 116, 118
paper trays
part numbers 32
paper type
selecting (Windows) 46
paper types
selecting (Mac) 49
paper, ordering 32
part numbers
accessories 32
replacement parts 33
180 Index ENWW
supplies 32, 33
toner cartridges 32, 40
phone book, fax
adding entries 89, 94
ports
locating 4
potential shock hazard 2
power
consumption 9, 13
power connection
locating 4, 5
power switch
locating 4
print drivers, supported 9
print media
loading in Tray 1 16
print on both sides
Mac 49
manually, Windows 46
Windows 46
printing
from USB ash drives 62
stored jobs 52
printing on both sides
settings (Windows) 46
private printing 52
product number
location 4, 5
protect cartridges 35, 38
R
replacement parts
part numbers 33
replacing
toner cartridges 42
RJ-45 port
locating 4
S
scan setup
scan to computer 78
scan to email 69
scan to network folder 73
scan to SharePoint 77
Scan to Email
set up with EWS 72
scanner
faxing from 89
glass cleaning 162, 167
scanning
from HP Easy Scan Software
(macOS) 68
from HP Scan software
(Windows) 67
to computer 80
to email 79
to network folder 79
to SharePoint 80
to USB drive 78
security features 106
sending faxes
from software 89
serial number
locating 4, 5
shut down after delay
setting 107
Sign In button
locating 4, 6
Sign Out button
locating 4, 6
sleep delay
setting 107
software
sending faxes 89
solve problems
fax 175, 177
specications
electrical and acoustic 9, 13
speed dials
deleting entries 94
editing entries 94
programming 89
Start Copy button
locating 4
storage, job
Mac settings 52
store print jobs 52
stored jobs
creating (Mac) 52
creating (Windows) 52
deleting 52, 57
printing 52
storing jobs
with Windows 52
supplies
low threshold settings 113
ordering 32
part numbers 32, 33
replacing toner cartridges 42
using when low 113
support
online 111
supported operating systems 9
system requirements
HP Embedded Web Server 99
minimum 9
T
technical support
online 111
toner cartridge
dynamic security 34
low threshold settings 113
using when low 113
toner cartridges
components 40
order numbers 40
part numbers 32, 40
replacing 42
toner-collection unit
locating 4, 5
touchscreen
locating features 4, 6
Tray 1
jams 125
loading envelopes 28
paper orientation 16, 18
Tray 2
jams 126
loading 20
paper orientation 20, 22
Tray 3
jams 130
loading 24
paper orientation 24, 26
trays
capacity 9
included 9
locating 4
troubleshooting
check toner-cartridge status 147,
149
faxes 175
jams 121
network problems 169
paper feed problems 116
print quality 147
ENWW Index 181
wired network 169
wireless network 171
two-sided copying 64
two-sided printing
settings (Windows) 46
U
USB ash drives
printing from 62
USB port
locating 4
W
walk-up USB printing 62
web browser requirements
HP Embedded Web Server 99
Web Services
applications 97
enabling 97
Web sites
customer support 111
HP Web Jetadmin, downloading
108
weight, printer 9, 11
Wi-Fi Direct Print 9, 11
Wi-Fi Direct Printing 58, 59
Windows
faxing from 89
wireless network
troubleshooting 171
wireless network interference 171,
174
Word, faxing from 89
182 Index ENWW
… 184 …

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