HP Utility for Mac OS X ......................................................................................................................................... 58
Open the HP Utility ............................................................................................................................ 58
HP Utility features ............................................................................................................................. 58
Product security features .................................................................................................................................... 60
Set or change the product password ................................................................................................ 60
Lock the product ................................................................................................................................ 61
Economy settings ................................................................................................................................................ 62
Print with EconoMode ....................................................................................................................... 62
Congure the Sleep/Auto O After setting ....................................................................................... 62
A Cartridge is low or Cartridge is very low message displays on the product control panel ............................. 64
Enable or disable the Very Low settings ........................................................................................... 64
Replace the toner cartridge ................................................................................................................................. 66
8 Solve problems ............................................................................................................................................ 69
Control panel help system (touchscreen models only) ...................................................................................... 70
Interpret control-panel light patterns (LED model only) .................................................................................... 71
Print information pages ....................................................................................................................................... 73
Conguration page ............................................................................................................................ 73
Supplies status page ......................................................................................................................... 73
Restore the factory-set defaults ......................................................................................................................... 75
Solve paper feed or jam problems ...................................................................................................................... 76
The product does not pick up paper ................................................................................................. 76
The product picks up multiple sheets of paper ................................................................................ 76
Frequent or recurring paper jams ..................................................................................................... 76
Prevent paper jams ........................................................................................................................... 78
Clear jams from the input tray ............................................................................................................................. 79
Clear jams in the toner-cartridge area ................................................................................................................ 82
Clear jams in the output bin ................................................................................................................................. 85
Clear jams in the document feeder ..................................................................................................................... 88
Improve print quality ........................................................................................................................................... 90
Print from a dierent software program .......................................................................................... 90
Set the paper-type setting for the print job ..................................................................................... 90
Check the paper-type setting (Windows) ....................................................................... 90
Check the paper-type setting (Mac OS X) ....................................................................... 90
Check the toner-cartridge status ...................................................................................................... 91
Print a cleaning page ......................................................................................................................... 91
Inspect the toner cartridge for damage ............................................................................................ 92
Check the paper and printing environment ...................................................................................... 92
Use paper that meets HP specications ......................................................................... 92
Check the product environment ..................................................................................... 93
Check the EconoMode settings ......................................................................................................... 93
ENWW v
