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HP LaserJet Pro M119 Handleiding

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User Guide
LaserJet Pro M118-M119, M203-M205
LaserJet Ultra M206
M118-M119
M203-M206
www.hp.com/support/ljM118
www.hp.com/support/ljM203
HP LaserJet Pro M118-M119, M203-M205
HP LaserJet Ultra M206
User Guide
Copyright and License
© Copyright 2018 HP Development Company,
L.P.
Reproduction, adaptation, or translation without
prior written permission is prohibited, except as
allowed under the copyright laws.
The information contained herein is subject to
change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be construed as
constituting an additional warranty. HP shall not
be liable for technical or editorial errors or
omissions contained herein.
Edition 4, 01/2019
Trademark Credits
Adobe
®
, Adobe Photoshop
®
, Acrobat
®
, and
PostScript
®
are trademarks of Adobe Systems
Incorporated.
Apple and the Apple logo are trademarks of
Apple Inc., registered in the U.S. and other
countries.
macOS is a trademark of Apple Inc., registered in
the U.S. and other countries.
AirPrint is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPad is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPod is a trademark of Apple Inc., registered in
the U.S. and other countries.
iPhone is a trademark of Apple Inc., registered in
the U.S. and other countries.
Microsoft®, Windows®, Windows® XP, and
Windows Vista® are U.S. registered trademarks
of Microsoft Corporation.
UNIX
®
is a registered trademark of The Open
Group.
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Printer views .............................................................................................................................................................................. 2
Printer front view ................................................................................................................................................. 2
Printer back view .................................................................................................................................................. 3
Control panel view ............................................................................................................................................... 4
Printer specications ................................................................................................................................................................ 5
Technical specications ....................................................................................................................................... 5
Supported operating systems ........................................................................................................................... 5
Mobile printing solutions .................................................................................................................................... 7
Printer dimensions .............................................................................................................................................. 7
Power consumption, electrical specications, and acoustic emissions ...................................................... 8
Operating environmental range ........................................................................................................................ 8
Printer hardware setup and software installation .............................................................................................................. 9
2 Paper trays .............................................................................................................................................................................................. 11
Load the Priority input tray ................................................................................................................................................... 12
Introduction ........................................................................................................................................................ 12
Priority input tray paper orientation ............................................................................................................... 14
Load the Main input tray ....................................................................................................................................................... 15
Introduction ........................................................................................................................................................ 15
Main input tray paper orientation ................................................................................................................... 18
Load and print envelopes ..................................................................................................................................................... 19
Introduction ........................................................................................................................................................ 19
Print envelopes .................................................................................................................................................. 19
Envelope orientation ......................................................................................................................................... 20
Load and print labels ............................................................................................................................................................. 21
Introduction ........................................................................................................................................................ 21
Manually feed labels ......................................................................................................................................... 21
Label orientation ............................................................................................................................................... 22
ENWW iii
3 Supplies, accessories, and parts .......................................................................................................................................................... 23
Order supplies, accessories, and parts ............................................................................................................................... 24
Ordering .............................................................................................................................................................. 24
Supplies and accessories ................................................................................................................................. 24
Congure the HP toner-cartridge-protection supply settings ........................................................................................ 25
Introduction ........................................................................................................................................................ 25
Enable or disable the Cartridge Policy feature ............................................................................................. 25
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature ............. 25
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature ............ 26
Troubleshoot Cartridge Policy control panel error messages ............................................... 26
Enable or disable the Cartridge Protection feature ...................................................................................... 27
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature ..... 27
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature .... 27
Troubleshoot Cartridge Protection control panel error messages ....................................... 28
Replace the toner cartridge .................................................................................................................................................. 29
Introduction ........................................................................................................................................................ 29
Toner-cartridge information ............................................................................................................................ 29
Remove and replace the toner cartridge ....................................................................................................... 30
Replace the imaging drum .................................................................................................................................................... 33
Introduction ........................................................................................................................................................ 33
Imaging drum information ............................................................................................................................... 33
Remove and replace the imaging drum ......................................................................................................... 34
4 Print .......................................................................................................................................................................................................... 37
Print tasks (Windows) ............................................................................................................................................................ 38
How to print (Windows) .................................................................................................................................... 38
Automatically print on both sides (Windows) ............................................................................................... 38
Manually print on both sides (Windows) ........................................................................................................ 39
Print multiple pages per sheet (Windows) .................................................................................................... 39
Select the paper type (Windows) .................................................................................................................... 40
Additional print tasks ........................................................................................................................................ 41
Print tasks (OS X) .................................................................................................................................................................... 42
How to print (OS X) ............................................................................................................................................ 42
Automatically print on both sides (OS X) ....................................................................................................... 42
Manually print on both sides (OS X) ................................................................................................................ 42
Print multiple pages per sheet (OS X) ............................................................................................................ 43
Select the paper type (OS X) ............................................................................................................................ 43
Additional print tasks ........................................................................................................................................ 44
Mobile printing ........................................................................................................................................................................ 45
Introduction ........................................................................................................................................................ 45
Wi-Fi Direct (wireless models only) ................................................................................................................ 45
iv ENWW
Enable or disable Wi-Fi Direct ..................................................................................................... 46
Change the printer Wi-Fi Direct name ....................................................................................... 47
HP ePrint via email ............................................................................................................................................ 48
HP ePrint software ............................................................................................................................................ 48
AirPrint ................................................................................................................................................................. 49
Android embedded printing ............................................................................................................................. 49
5 Manage the printer ................................................................................................................................................................................. 51
Change the printer connection type (Windows) ................................................................................................................ 52
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 53
Advanced conguration with HP Utility for OS X ............................................................................................................... 56
Open HP Utility ................................................................................................................................................... 56
HP Utility features ............................................................................................................................................. 56
Congure IP network settings .............................................................................................................................................. 58
Introduction ........................................................................................................................................................ 58
Printer sharing disclaimer ................................................................................................................................ 58
View or change network settings ................................................................................................................... 58
Rename the printer on a network ................................................................................................................... 58
Manually congure IPv4 TCP/IP parameters ................................................................................................. 59
Link speed and duplex settings ....................................................................................................................... 60
Printer security features ....................................................................................................................................................... 61
Introduction ........................................................................................................................................................ 61
Assign or change the system password using the HP Embedded Web Server ....................................... 61
Lock the formatter ............................................................................................................................................ 62
Congure the Quiet Print Mode settings ............................................................................................................................ 63
Introduction ........................................................................................................................................................ 63
Congure the Quiet Print Mode settings from HP Embedded Web Server (EWS) .................................. 63
Energy-conservation settings .............................................................................................................................................. 64
Introduction ........................................................................................................................................................ 64
Print with EconoMode ....................................................................................................................................... 64
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 64
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 65
Set the Delay Shut Down setting .................................................................................................................... 66
Update the rmware .............................................................................................................................................................. 68
Update the rmware using the Firmware Update Utility ............................................................................ 68
6 Solve problems ....................................................................................................................................................................................... 69
Customer support .................................................................................................................................................................. 70
Interpret control-panel light patterns ................................................................................................................................. 71
Restore the factory-set defaults ......................................................................................................................................... 74
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 75
ENWW v
Change the “Very Low” settings ...................................................................................................................... 75
Order supplies .................................................................................................................................................... 76
Printer does not pick up paper or misfeeds ....................................................................................................................... 77
Introduction ........................................................................................................................................................ 77
The printer does not pick up paper ................................................................................................................. 77
The printer picks up multiple sheets of paper .............................................................................................. 78
Clear paper jams ..................................................................................................................................................................... 80
Introduction ........................................................................................................................................................ 80
Jam locations ..................................................................................................................................................... 80
Experiencing frequent or recurring paper jams? .......................................................................................... 81
Clear jams in the Main input tray ..................................................................................................................... 83
Clear jams in the toner-cartridge area ........................................................................................................... 87
Clear jams in the output bin ............................................................................................................................. 91
Clear jams in the duplexer ................................................................................................................................ 93
Improve print quality ............................................................................................................................................................. 96
Introduction ........................................................................................................................................................ 96
Print from a dierent software program ....................................................................................................... 96
Check the paper-type setting for the print job ............................................................................................. 96
Check the paper type setting (Windows) .................................................................................. 96
Check the paper type setting (OS X) .......................................................................................... 97
Check toner-cartridge status ........................................................................................................................... 97
Clean the printer ................................................................................................................................................ 97
Print a cleaning page .................................................................................................................... 97
Visually inspect the toner cartridge and imaging drum .............................................................................. 98
Check paper and the printing environment ................................................................................................... 98
Step one: Use paper that meets HP specications ................................................................. 98
Step two: Check the environment .............................................................................................. 98
Step three: Set the individual tray alignment ........................................................................... 99
Try a dierent print driver .............................................................................................................................. 100
Check the EconoMode settings ..................................................................................................................... 101
Adjust Print Density ........................................................................................................................................ 101
Solve wired network problems .......................................................................................................................................... 103
Introduction ...................................................................................................................................................... 103
Poor physical connection ............................................................................................................................... 103
The computer is using the incorrect IP address for the printer ............................................................... 103
The computer is unable to communicate with the printer ....................................................................... 103
The printer is using incorrect link speed and duplex settings for the network ..................................... 104
New software programs might be causing compatibility problems ....................................................... 104
The computer or workstation might be set up incorrectly ....................................................................... 104
The printer is disabled, or other network settings are incorrect ............................................................. 104
Solve wireless network problems ..................................................................................................................................... 105
vi ENWW
Introduction ...................................................................................................................................................... 105
Wireless connectivity checklist ...................................................................................................................... 105
The printer does not print after the wireless conguration completes ................................................. 106
The printer does not print, and the computer has a third-party rewall installed ............................... 106
The wireless connection does not work after moving the wireless router or printer .......................... 106
Cannot connect more computers to the wireless printer ......................................................................... 106
The wireless printer loses communication when connected to a VPN ................................................... 107
The network does not appear in the wireless networks list .................................................................... 107
The wireless network is not functioning ..................................................................................................... 107
Perform a wireless network diagnostic test ............................................................................................... 107
Reduce interference on a wireless network ................................................................................................ 108
Index ........................................................................................................................................................................................................... 109
ENWW vii
viii ENWW
1 Printer overview
●
Printer views
●
Printer specications
●
Printer hardware setup and software installation
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 1
Printer views
●
Printer front view
●
Printer back view
●
Control panel view
Printer front view
2
6
1
4
5
9
7
8
3
1 Toner cartridge door
2 Output bin extension
3 Model name
4 Priority input tray
5 Main input tray
6 Main input tray door
7 Power button
8 Control panel
9 Output bin
2 Chapter 1 Printer overview ENWW
Printer back view
1
4
6
5
2 3
1 Rear door (access for clearing jams)
2 USB interface port
3 Ethernet port
4 Power connection
5 Serial number and product number label
6 Slot for cable-type security lock
ENWW Printer views 3
Control panel view
2
3
4
5
6
1
1
Wireless button and LED
(wireless models only)
Press this button to turn the wireless feature on or o, or to congure a WiFi Direct
connection.
Press and hold this button to congure a WPS connection.
If the wireless LED light is on, there is a stable wireless connection. If it is blinking, there is
either a WPS or WiFi Direct conguration process in progress. If it is blinking rapidly, there is
an issue with the wireless connection.
2 Attention LED The Attention light blinks when the printer requires user attention. If the Attention light is
on, the printer is in an error state.
3 Ready LED The Ready light is on when the printer is ready to print. It blinks when the printer is
receiving print data.
4 Supplies LED The Supplies light is on when the toner cartridge is very low. It blinks when there is a toner
cartridge or imaging drum error.
5
Resume button
Press this button to begin a print job.
If the printer is in an error state, press the Resume button to clear the error and resume
printing.
In manual duplex mode, press the Resume button to print the second side of the page.
6
Cancel button
Press this button to cancel a print job.
4 Chapter 1 Printer overview ENWW
Printer specications
IMPORTANT: The following specications are correct at the time of publication, but they are subject to change.
For current information, see www.hp.com/support/ljM118, www.hp.com/support/ljM203.
●
Technical specications
●
Supported operating systems
●
Mobile printing solutions
●
Printer dimensions
●
Power consumption, electrical specications, and acoustic emissions
●
Operating environmental range
Technical specications
See www.hp.com/support/ljM118, www.hp.com/support/ljM203 for current information.
Supported operating systems
The following information applies to the printer-specic Windows PCL 6 and HP print drivers for OS X and to the
software installation.
Windows: The HP Software Installer installs the “HP PCL.6”, the “HP PCL 6”, or the “HP PCL-6” print driver,
depending on the Windows operating system, along with optional software when using the full software
installer. Download the "HP PCL.6", the "HP PCL 6", and the "HP PCL-6" print driver from the support website for
this printer: www.hp.com/support/ljM118, www.hp.com/support/ljM203
Mac computers and OS X: Mac computers are supported with this printer. Download HP Easy Start either from
123.hp.com or from the support website, and then use HP Easy Start to install the HP print driver.
1. Go to 123.hp.com.
2. Follow the steps provided to download the printer software.
Linux: For information and print drivers for Linux, go to hplipopensource.com/hplip-web/index.html
UNIX: For information and print drivers for UNIX
®
, go to www.hp.com/go/unixmodelscripts
Table
1-1 Supported operating systems and print drivers
Operating system Print driver installed (from the software on
the web)
Notes
Windows
®
XP SP3, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows XP in April 2009. HP will continue
to provide best eort support for the
discontinued XP operating system. Some
features of the print driver are not
supported.
Windows Vista
®
, 32-bit
The “HP PCL.6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Microsoft retired mainstream support for
Windows Vista in April 2012. HP will
continue to provide best eort support for
the discontinued Vista operating system.
Some features of the print driver are not
supported.
ENWW Printer specications 5
Table 1-1 Supported operating systems and print drivers (continued)
Operating system Print driver installed (from the software on
the web)
Notes
Windows 7, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8, 32-bit and 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows 8 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 8.1, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows 8.1 RT support is provided through
Microsoft IN OS Version 4, 32- bit driver.
Windows 10, 32-bit and 64-bit The “HP PCL-6” V4 printer-specic print
driver is installed for this operating system
as part of the software installation.
Windows Server 2008 SP2, 32-bit The “HP PCL.6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system. Some features of the print driver
are not supported.
Windows Server 2008 SP2, 64-bit The “HP PCL 6” printer-specic print driver is
available for download from the printer-
support website. Download the driver, and
then use the Microsoft Add Printer tool to
install it.
Microsoft retired mainstream support for
Windows Server 2008 in January 2015. HP
will continue to provide best eort support
for the discontinued Server 2008 operating
system.
Windows Server 2008 R2, SP 1, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012, 64-bit The “HP PCL 6” printer-specic print driver is
installed for this operating system as part of
the software installation.
Windows Server 2012 R2, 64-bit The “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
Windows 10 server (Server 2016), 32-bit
and 64-bit
The “HP PCL-6” printer-specic print driver
is installed for this operating system as part
of the software installation.
OS X 10.11 El Capitan, macOS 10.12 Sierra,
macOS 10.13 High Sierra
To install the print driver, download HP Easy
Start from 123.hp.com/LaserJet. Follow the
steps provided to install the printer software
and print driver.
NOTE: For a current list of supported operating systems, go to www.hp.com/support/ljM118, www.hp.com/
support/ljM203 for HP's all-inclusive help for the printer.
NOTE: For details on client and server operating systems and for HP UPD PCL6 and UPD PS driver support for
this printer, go to www.hp.com/go/upd and click the Specications tab.
6 Chapter 1 Printer overview ENWW
Mobile printing solutions
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
● Wi-Fi Direct (wireless models only)
● HP ePrint via email (Requires HP Web Services to be enabled and the printer to be registered with
HP Connected)
● HP ePrint app (Available for Android, iOS, and Blackberry)
● HP All-in-One Remote app for iOS and Android devices
● HP ePrint software
● Google Cloud Print
● AirPrint
● Android Printing
Printer dimensions
Figure 1-1 Dimensions for the printer
Printer fully closed Printer fully open
1. Height 223.9 mm (8.8 in) 359.5 mm (14.1 in)
2. Width 370.5 mm (14.5 in) 370.5 mm (14.5 in)
3. Depth 407.4 mm (16 in) 624.4 mm (24.6 in)
Weight (with cartridges) 6.9 kg (15.2 lb)
ENWW Printer specications 7
Power consumption, electrical specications, and acoustic emissions
See www.hp.com/support/ljM118, www.hp.com/support/ljM203 for current information.
CAUTION: Power requirements are based on the country/region where the printer is sold. Do not convert
operating voltages. This will damage the printer and void the printer warranty.
Operating environmental range
Table 1-2 Operating environmental range
Environment Recommended Allowed
Temperature 17° to 25°C (62.6° to 77°F) 15° to 30°C (59° to 86°F)
Relative humidity 30% to 70% relative humidity (RH) 10% to 80% (RH)
8 Chapter 1 Printer overview ENWW
Printer hardware setup and software installation
For basic setup instructions, see the Setup Poster and Getting Started Guide that came with the printer. For
additional instructions, go to HP support on the Web.
Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203 for HP's all-inclusive help for the printer. Find
the following support:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW Printer hardware setup and software installation 9
10 Chapter 1 Printer overview ENWW
2 Paper trays
●
Load the Priority input tray
●
Load the Main input tray
●
Load and print envelopes
●
Load and print labels
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 11
Load the Priority input tray
Introduction
The following information describes how to load paper in the Priority input tray. This tray holds up to 10 sheets
of 75 g/m
2
(20 lb) paper.
NOTE: To avoid paper jams:
● Never add or remove paper from the Priority input tray during printing.
● Before loading the tray, remove all of the paper from the input tray and straighten the stack.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
1. Open the Main input tray door by grasping the
handle and pulling down.
2. Spread the paper-width guides to the correct size.
12 Chapter 2 Paper trays ENWW
3. Place the top edge of the paper at the opening of
the Priority input tray. For information about how
to orient the paper, see Priority input tray paper
orientation on page 14.
4. Adjust the paper guides so that they lightly touch
the paper stack, but do not bend the paper.
NOTE: Do not adjust the paper guides tightly
against the paper stack.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
ENWW Load the Priority input tray 13
Priority input tray paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
Preprinted
Portrait 1-sided printing Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
Face-up
Top edge leading into the product
123
2-sided printing Letter, Legal, Ocio (8.5 x 13), A4 Face-up
Top edge leading into the product
123
Prepunched Portrait 1-sided printing Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
Face-up
Holes toward the left side of the
product
123
2-sided printing Letter, Legal, Ocio (8.5 x 13), A4 Face-up
Holes toward the left side of the
product
123
14 Chapter 2 Paper trays ENWW
Load the Main input tray
Introduction
The following information describes how to load paper in the Main input tray. This tray holds up to 250 sheets of
75 g/m
2
(20 lb) paper.
NOTE: To avoid paper jams:
● Never add or remove paper from the Main input tray during printing.
● Before loading the tray, remove all of the paper from the input tray and straighten the stack.
● When loading the tray, do not fan the paper.
● Use paper that is not wrinkled, folded, or damaged.
1. Open the Main input tray door by grasping the
handle and pulling down.
2. Adjust the paper-width guides by squeezing the
adjustment latch on the right guide and sliding the
guides to the size of the paper being used.
ENWW Load the Main input tray 15
3. Adjust the paper-length guide by sliding guide to
the size of the paper being used.
4. Load the paper into the tray. For information about
how to orient the paper, see Main input tray paper
orientation on page 18.
16 Chapter 2 Paper trays ENWW
5. Adjust the guides so that they lightly touch the
paper stack, but do not bend it.
NOTE: Do not adjust the paper guides tightly
against the paper stack.
NOTE: To prevent jams, adjust the paper guides
to the correct size and do not overll the tray.
6. If the paper is A4 size, Letter-size, or smaller, close
the Main input tray door. Use the paper-stack
window to verify that is correctly loaded.
ENWW Load the Main input tray 17
Main input tray paper orientation
Paper type Image orientation Duplex mode Paper size How to load paper
Letterhead or
preprinted
Portrait 1-sided printing Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
Face-up
Top edge leading into the product
123
2-sided printing Letter, Legal, Ocio (8.5 x 13), A4 Face-up
Top edge leading into the product
123
Prepunched Portrait 1-sided printing Letter, Legal, Executive, Statement,
Ocio (8.5 x 13), 4 x 6, 5 x 8, A4, A5,
A6, RA5, B5 (JIS), B6 (JIS),
10 x 15 cm, Ocio (216 x 340),
16K 195 x 270 mm,
16K 184 x 260 mm,
16K 197 x 273 mm,
Japanese Postcard (Postcard (JIS)),
Double Japan Postcard Rotated (Do
uble Postcard (JIS))
Face-up
Holes toward the left side of the
product
123
2-sided printing Letter, Legal, Ocio (8.5 x 13), A4 Face-up
Holes toward the left side of the
product
123
18 Chapter 2 Paper trays ENWW
Load and print envelopes
Introduction
The following information describes how to print and load envelopes. The Priority input tray holds up to 10
envelopes. The Main input tray holds up to 10 envelopes.
To print envelopes using the manual feed option, follow these steps to select the correct settings in the print
driver, and then load the envelopes into the tray after sending the print job to the printer.
Print envelopes
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a dierent layout with dierent features than what is
described below for desktop applications.
3. Click or tap the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the envelopes.
5. In the Paper type drop-down list, select Envelope.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print envelopes 19
Envelope orientation
Tray Envelope size How to load envelopes
Priority input tray Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end leading into the printer
Main input tray Envelope #10, Envelope Monarch,
Envelope B5, Envelope C5, Envelope DL
Face up
Short, postage end leading into the printer
20 Chapter 2 Paper trays ENWW
Load and print labels
Introduction
The following information describes how to print and load labels.
To print labels using the manual feed option, follow these steps to select the correct settings in the print driver,
and then load the labels into the tray after sending the print job to the printer. When using manual feed, the
printer waits to print the job until it detects that the tray has been opened.
Manually feed labels
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click or tap the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: To access these features from a Windows 8 or 8.1 Start screen, select Devices, select Print, and
then select the printer. For Windows 10, select Print, which can vary depending on the application. For
Windows 8, 8.1, and 10, these applications will have a dierent layout with dierent features than what is
described below for desktop applications.
3. Click the Paper/Quality tab.
4. In the Paper size drop-down list, select the correct size for the sheets of labels.
5. In the Paper type drop-down list, select Labels.
6. In the Paper source drop-down list, select Manual feed.
7. Click the OK button to close the Document Properties dialog box.
8. In the Print dialog box, click the OK button to print the job.
ENWW Load and print labels 21
Label orientation
Tray How to load labels
Priority input tray Face-up
Top edge leading into the printer
Main input tray Face-up
Top edge leading into the printer
22 Chapter 2 Paper trays ENWW
3 Supplies, accessories, and parts
●
Order supplies, accessories, and parts
●
Congure the HP toner-cartridge-protection supply settings
●
Replace the toner cartridge
●
Replace the imaging drum
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 23
Order supplies, accessories, and parts
Ordering
Order supplies and paper www.hp.com/go/suresupply
Order genuine HP parts or accessories www.hp.com/buy/parts
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported Web browser on the computer, enter the
printer IP address or host name in the address/URL eld. The EWS
contains a link to the HP SureSupply Web site, which provides
options for purchasing Original HP supplies.
Supplies and accessories
Item Description Cartridge number Part number
Supplies
HP 30A Black LaserJet Toner Cartridge Standard-capacity replacement black toner
cartridge
30A CF230A
HP 30X Black LaserJet Toner Cartridge High-capacity replacement black toner cartridge 30X CF230X
HP 31A Black LaserJet Toner Cartridge Standard-capacity replacement black toner
cartridge
31A CF231A
HP 94A Black LaserJet Toner Cartridge Standard-capacity replacement black toner
cartridge (M118dw model only)
94A CF294A
HP 94X Black LaserJet Toner Cartridge High-capacity replacement black toner cartridge
(M118dw model only)
94X CF294X
HP 32A Original LaserJet Imaging Drum Imaging drum 32A CF232A
24 Chapter 3 Supplies, accessories, and parts ENWW
Congure the HP toner-cartridge-protection supply settings
●
Introduction
●
Enable or disable the Cartridge Policy feature
●
Enable or disable the Cartridge Protection feature
Introduction
Use HP Cartridge Policy and Cartridge Protection to control which cartridges are installed in the printer and
protect the cartridges that are installed from theft.
● Cartridge Policy: This feature protects the printer from counterfeit toner cartridges by allowing only genuine
HP cartridges to be used with the printer. Using genuine HP cartridges ensures the best possible print
quality. When someone installs a cartridge that is not a genuine HP cartridge, the printer control panel
displays a message that the cartridge is unauthorized and it provides information explaining how to
proceed.
● Cartridge Protection: This feature permanently associates toner cartridges with a specic printer, or eet of
printers, so they cannot be used in other printers. Protecting cartridges protects your investment. When
this feature is enabled, if someone attempts to transfer a protected cartridge from the original printer into
an unauthorized printer, that printer will not print with the protected cartridge. The printer control panel
displays a message that the cartridge is protected, and it provides information explaining how to proceed.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Both features are o by default. Follow these procedures to enable or disable them.
Enable or disable the Cartridge Policy feature
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature
1. Open the HP EWS.
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab.
ENWW Congure the HP toner-cartridge-protection supply settings 25
3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Policy drop-down list, select Authorized HP.
5. Click the Apply button.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature
1. Open the HP EWS.
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab.
3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Policy drop-down menu, select O.
5. Click the Apply button.
Troubleshoot Cartridge Policy control panel error messages
Error message Description Recommended action
10.30.0X Unauthorized <Color> Cartridge The administrator has congured this
printer to use only genuine HP supplies that
are still under warranty. The cartridge must
be replaced to continue printing.
Replace the cartridge with a genuine HP
toner cartridge.
If you believe you purchased a genuine HP
supply, visit www.hp.com/go/anticounterfeit
to determine if the toner cartridge is a
genuine HP cartridge, and learn what to do if
it is not a genuine HP cartridge.
26 Chapter 3 Supplies, accessories, and parts ENWW
Enable or disable the Cartridge Protection feature
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature
1. Open the HP EWS.
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab.
3. From the left navigation pane, select Supply Settings.
4. From the Cartridge Protection drop-down list, select Protect Cartridges.
5. Click the Apply button.
CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in
the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the
Cartridge Protection feature before installing the new cartridge.
Turning the feature o does not turn o protection for cartridges that are currently installed.
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature
1. Open the HP EWS.
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer control panel. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab.
3. From the left navigation pane, select Supply Settings.
ENWW Congure the HP toner-cartridge-protection supply settings 27
4. From the Cartridge Protection drop-down list, select O.
5. Click the Apply button.
Troubleshoot Cartridge Protection control panel error messages
Error message Description Recommended action
10.57.0X Protected <Color> Cartridge The cartridge can only be used in the printer
or eet of printers that initially protected it
using HP Cartridge Protection.
The Cartridge Protection feature allows an
administrator to restrict cartridges to work
in only one printer or eet of printers. The
cartridge must be replaced to continue
printing.
Replace the cartridge with a new toner
cartridge.
28 Chapter 3 Supplies, accessories, and parts ENWW
Replace the toner cartridge
●
Introduction
●
Toner-cartridge information
●
Remove and replace the toner cartridge
Introduction
The following information provides details about the toner cartridge for the printer, and it includes instructions to
replace it.
Toner-cartridge information
This printer indicates when the toner cartridge level is low. The actual toner cartridge life remaining can vary.
Consider having a replacement cartridge available to install when print quality is no longer acceptable.
To purchase cartridges or check cartridge compatibility for the printer, go to HP SureSupply at www.hp.com/go/
suresupply. Scroll to the bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number
HP 30A Black LaserJet Toner
Cartridge
Standard-capacity replacement
black toner cartridge
30A CF230A
HP 30X Black LaserJet Toner
Cartridge
High-capacity replacement black
toner cartridge
30X CF230X
HP 31A Black LaserJet Toner
Cartridge
Standard-capacity replacement
black toner cartridge
31A CF231A
HP 94A Black LaserJet Toner
Cartridge
Standard-capacity replacement
black toner cartridge (M118dw
model only)
94A CF294A
HP 94X Black LaserJet Toner
Cartridge
High-capacity replacement black
toner cartridge (M118dw model
only)
94X CF294X
NOTE: High-yield toner cartridges contain more toner than standard cartridges for increased page yield. For
more information, go to www.hp.com/go/learnaboutsupplies.
Do not remove the toner cartridge from its package until it is time to replace it.
CAUTION: To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes.
The following illustration shows the toner-cartridge components.
ENWW Replace the toner cartridge 29
1
1 Toner cartridge
CAUTION: If toner gets on clothing, wipe it o by using a dry cloth and wash the clothes in cold water. Hot water
sets toner into fabric.
NOTE: Information about recycling used toner cartridges is in the toner-cartridge box.
Remove and replace the toner cartridge
1. Open the cartridge door.
30 Chapter 3 Supplies, accessories, and parts ENWW
2. Remove the used toner cartridge from the printer.
3. Remove the new toner-cartridge package from the
box, and then pull the release tab on the
packaging.
4. Remove the new toner cartridge from the opened
packaging shell. Place the used toner cartridge in
the shell for recycling.
ENWW Replace the toner cartridge 31
5. Align the new toner cartridge with the tracks inside
the printer, and install the new toner cartridge until
it is rmly seated.
6. Close the cartridge door.
32 Chapter 3 Supplies, accessories, and parts ENWW
Replace the imaging drum
●
Introduction
●
Imaging drum information
●
Remove and replace the imaging drum
Introduction
The following information provides details about the imaging drum for the printer, and it includes instructions to
replace it.
Imaging drum information
This printer indicates when the imaging drum needs to be replaced. The actual imaging drum life remaining can
vary. Consider having a replacement imaging drum available to install when print quality is no longer acceptable.
To purchase imaging drums for the printer, go to HP SureSupply at www.hp.com/go/suresupply. Scroll to the
bottom of the page and verify that the country/region is correct.
Item Description Cartridge number Part number
HP 32A Original LaserJet
Imaging Drum
Replacement imaging drum 32A CF232A
Do not remove the imaging drum from its package until it is time to replace it.
CAUTION: To prevent damage to the imaging drum, do not expose it to light for more than a few minutes. Cover
the imaging drum if it must be removed from the printer for an extended period of time.
The following illustration shows the imaging-drum components.
1
1 Imaging drum
CAUTION: Do not touch the imaging drum. Fingerprints can cause print-quality problems.
ENWW Replace the imaging drum 33
Information about recycling used imaging drums is in the imaging-drum box.
Remove and replace the imaging drum
1. Open the cartridge door.
2. Temporarily remove the toner cartridge from the
printer.
3. Remove the used imaging drum from the printer.
34 Chapter 3 Supplies, accessories, and parts ENWW
4. Remove the new imaging drum package from the
box, and then release the packaging.
1
2
5. Remove the new imaging-drum package from the
package.
6. Do not touch the imaging drum. Fingerprints on
the imaging drum can cause print-quality
problems.
ENWW Replace the imaging drum 35
7. Align the new image drum with the tracks inside
the printer, and install the new image drum until it
is rmly seated.
8. Align the toner cartridge with the tracks inside the
printer, and install the toner cartridge until it is
rmly seated.
9. Close the cartridge door.
36 Chapter 3 Supplies, accessories, and parts ENWW
4 Print
●
Print tasks (Windows)
●
Print tasks (OS X)
●
Mobile printing
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 37
Print tasks (Windows)
How to print (Windows)
The following procedure describes the basic printing process for Windows.
1. From the software program, select the Print option.
2. Select the printer from the list of printers. To change settings, click the Properties or Preferences button to
open the print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
NOTE: For more information, click the Help (?) button in the print driver.
3. Click the tabs in the print driver to congure the available options. For example, set the paper orientation
on the Finishing tab, and set the paper source, paper type, paper size, and quality settings on the Paper/
Quality tab.
4. Click the OK button to return to the Print dialog box. Select the number of copies to print from this screen.
5. Click the Print button to print the job.
Automatically print on both sides (Windows)
Use this procedure for printers that have an automatic duplexer installed. If the printer does not have an
automatic duplexer installed, or to print on paper types that the duplexer does not support, print on both sides
manually.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides. Click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the job.
38 Chapter 4 Print ENWW
Manually print on both sides (Windows)
Use this procedure for printers that do not have an automatic duplexer installed or to print on paper that the
duplexer does not support.
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select Print on both sides (manually), and then click OK to close the Document Properties dialog.
5. In the Print dialog, click Print to print the rst side of the job.
6. Retrieve the printed stack from the output bin, and place it in Tray 1.
7. If prompted, select the appropriate control panel button to continue.
Print multiple pages per sheet (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Finishing tab.
4. Select the number of pages per sheet from the Pages per sheet drop-down list.
5. Select the correct Print page borders, Page order, and Orientation options. Click OK to close the Document
Properties dialog.
6. In the Print dialog, click Print to print the job.
ENWW Print tasks (Windows) 39
Select the paper type (Windows)
1. From the software program, select the Print option.
2. Select the printer from the list of printers, and then click the Properties or Preferences button to open the
print driver.
NOTE: The name of the button varies for dierent software programs.
NOTE: In Windows 10, 8.1, and 8, these applications will have a dierent layout with dierent features
from what is described below for desktop applications. To access the print feature from a Start screen app,
complete the following steps:
● Windows 10: Select Print, and then select the printer.
● Windows 8.1 or 8: Select Devices, select Print, and then select the printer.
3. Click the Paper/Quality tab.
4. Select the paper type from the Paper type drop-down list.
5. Click OK to close the Document Properties dialog. In the Print dialog, click Print to print the job.
If the tray needs to be congured, a tray conguration message displays on the printer control panel.
6. Load the tray with the specied type and size of paper, and then close the tray.
7. Select the OK button to accept the detected type and size, or select the Modify button to choose a dierent
paper size or type.
8. Select the correct type and size, and then select the OK button.
40 Chapter 4 Print ENWW
Additional print tasks
Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
ENWW Print tasks (Windows) 41
Print tasks (OS X)
How to print (OS X)
The following procedure describes the basic printing process for OS X.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then select other menus to adjust the print settings.
NOTE: The name of the item varies for dierent software programs.
4. Click the Print button.
Automatically print on both sides (OS X)
NOTE: This information applies to printers that include an automatic duplexer.
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. Select a binding option from the Two-Sided drop-down list.
5. Click the Print button.
Manually print on both sides (OS X)
NOTE: This feature is available if you install the HP print driver. It might not be available if you are using AirPrint.
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Manual Duplex menu.
NOTE: The name of the item varies for dierent software programs.
4. Click the Manual Duplex box, and select a binding option.
5. Click the Print button.
6. Go to the printer, and remove any blank paper that is in Tray 1.
7. Retrieve the printed stack from the output bin and place it with the printed-side facing down in the input
tray.
8. If prompted, touch the appropriate control panel button to continue.
42 Chapter 4 Print ENWW
Print multiple pages per sheet (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Layout menu.
NOTE: The name of the item varies for dierent software programs.
4. From the Pages per Sheet drop-down list, select the number of pages that you want to print on each sheet.
5. In the Layout Direction area, select the order and placement of the pages on the sheet.
6. From the Borders menu, select the type of border to print around each page on the sheet.
7. Click the Print button.
Select the paper type (OS X)
1. Click the File menu, and then click the Print option.
2. Select the printer.
3. Click Show Details or Copies & Pages, and then click the Media & Quality menu or the Paper/Quality menu.
NOTE: The name of the item varies for dierent software programs.
4. Select from the Media & Quality or Paper/Quality options.
NOTE: This list contains the master set of options available. Some options are not available on all printers.
● Media Type: Select the option for the type of paper for the print job.
● Print Quality: Select the resolution level for the print job.
● Edge-To-Edge Printing: Select this option to print close to the paper edges.
● EconoMode: Select this option to conserve toner when printing drafts of documents.
5. Click the Print button.
ENWW Print tasks (OS X) 43
Additional print tasks
Go to www.hp.com/support/ljM118, www.hp.com/support/ljM203.
Instructions are available for performing specic print tasks, such as the following:
● Create and use printing shortcuts or presets
● Select the paper size, or use a custom paper size
● Select the page orientation
● Create a booklet
● Scale a document to t a specic paper size
● Print the rst or last pages of the document on dierent paper
● Print watermarks on a document
44 Chapter 4 Print ENWW
Mobile printing
Introduction
HP oers multiple mobile and ePrint solutions to enable easy printing to an HP printer from a laptop, tablet,
smartphone, or other mobile device. To see the full list and to determine the best choice, go to www.hp.com/go/
LaserJetMobilePrinting.
NOTE: Update the printer rmware to ensure all mobile printing and ePrint capabilities are supported.
●
Wi-Fi Direct (wireless models only)
●
HP ePrint via email
●
HP ePrint software
●
AirPrint
●
Android embedded printing
Wi-Fi Direct (wireless models only)
Wi-Fi Direct enables printing from a wireless mobile device without requiring a connection to a network or the
Internet.
Wi-Fi Direct does not support all mobile operating systems. If the mobile device does not support Wi-Fi Direct,
you must change the wireless network connection of the device to the Wi-Fi Direct connection of the printer
before printing.
NOTE: For non-Wi-Fi Direct capable mobile devices, the Wi-Fi Direct connection only enables printing. After
using Wi-Fi Direct to print, you must reconnect to a local network in order to access the Internet.
To access the printer Wi-Fi Direct connection, complete the following steps:
1. Print a conguration page to determine the IP address or host name.
a.
Press and hold the Resume button until the Ready light begins blinking.
b.
Release the Resume button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
4. Choose one of the following connection methods:
● Manual
● Advanced
ENWW Mobile printing 45
5. On the mobile device, open the Wi-Fi or the Wi-Fi Direct menu.
6. From the list of available networks, select the printer name.
NOTE: If the printer name does not display, you might be out of range of the Wi-Fi Direct signal. Move the
device closer to the printer.
7. If prompted, enter the Wi-Fi Direct password.
NOTE: For Android devices that support Wi-Fi Direct, if the connection method is set to Automatic, the
connection will occur automatically, without a password prompt. If the connection method is set to Manual,
you will need to either press the OK button, or provide a personal identication number (PIN) — displayed
on the conguration report — as a password on the mobile device.
NOTE: To access the Wi-Fi Direct password, from the EWS open the Networking tab, and then click Wi-Fi
Direct Setup.
8. Open the document, and then select the Print option.
NOTE: If the mobile device does not support printing, install the HP ePrint mobile app.
9. Select the printer from the list of available printers, and then select Print.
10. After the print job is complete, some mobile devices need to be reconnected to the local network.
The following devices and computer operating systems support Wi-Fi Direct:
● Android 4.0 and later tablets and phones with the HP Print Service or Mopria mobile printing plugin installed
● Most Windows 8.1 and Wiindows 10 computers, tablets, and laptops that have the HP print driver installed
The following devices and computer operating systems do not support Wi-Fi Direct, but can print to a printer that
does:
● Apple iPhone and iPad
● Mac computers running OS X
For more information on Wi-Fi Direct printing, go to www.hp.com/go/wirelessprinting.
Wi-Fi Direct capabilities can be enabled or disabled from the HP Embedded Web Server (EWS).
Enable or disable Wi-Fi Direct
Wi-Fi Direct capabilities must be enabled rst from the printer EWS.
Step one: Open the HP Embedded Web Server
1. Print a conguration page to determine the IP address or host name.
a. Press and hold the Resume button until the Ready light begins blinking.
b. Release the Resume button.
46 Chapter 4 Print ENWW
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Enable or disable Wi-Fi Direct
1. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
2. Select the On option, and then click Apply. Selecting the O option disables Wi-Fi Direct printing.
NOTE: In environments where more than one model of the same printer is installed, it might be helpful to
provide each printer a unique Wi-Fi Direct name for easier printer identication for Wi-Fi Direct printing.
Change the printer Wi-Fi Direct name
Follow this procedure to change the printer Wi-Fi Direct name using the HP Embedded Web Server (EWS):
Step one: Open the HP Embedded Web Server
1. Print a conguration page to determine the IP address or host name.
a.
Press and hold the Resume button until the Ready light begins blinking.
b.
Release the Resume button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Change the Wi-Fi Direct name
1. On the Networking tab, click the Wi-Fi Direct Setup link in the left navigation pane.
2. In the Wi-Fi Direct Name eld, enter the new name.
3. Click Apply.
ENWW Mobile printing 47
HP ePrint via email
Use HP ePrint to print documents by sending them as an email attachment to the printer's email address from
any email enabled device.
To use HP ePrint, the printer must meet these requirements:
● The printer must be connected to a wired or wireless network and have Internet access.
● HP Web Services must be enabled on the printer, and the printer must be registered with HP Connected.
Follow this procedure to enable HP Web Services and register with HP Connected:
Step one: Open the HP Embedded Web Server
1. Print a conguration page to determine the IP address or host name.
a. Press and hold the Resume button until the Ready light begins blinking.
b. Release the Resume button.
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
Step two: Enable HP Web Services
1. Click the HP Web Services tab, and then click Enable. The printer enables Web Services, and then
prints an information page.
The information page contains the printer code necessary to register the HP printer at HP Connected.
2. Go to www.hpconnected.com to create an HP ePrint account and complete the setup process.
HP ePrint software
The HP ePrint software makes it easy to print from a Windows desktop or laptop computer to any HP ePrint-
capable printer. This software makes it easy to nd HP ePrint-enabled printers that are registered to your
HP Connected account. The target HP printer can be located in the oice or at locations across the globe.
HP ePrint software supports the following types of printing:
● TCP/IP printing to local network printers on the network (LAN or WAN) to products that support UPD
PostScript®
● IPP printing to LAN or WAN network-connected products that support ePCL
● Printing PDF documents to public print locations and printing using HP ePrint via email through the cloud
NOTE: HP ePrint Software does not support USB printing.
48 Chapter 4 Print ENWW
How to get started
1. Go to www.hp.com/go/eprintsoftware for drivers and information.
NOTE: For Windows, the name of the HP ePrint Software print driver is HP ePrint + JetAdvantage.
2. After installing the software, open the Print option from within your application, and then select HP ePrint
from the installed printers list. Click the Properties button to congure print options.
AirPrint
Direct printing using Apple’s AirPrint is supported for iOS and from Mac computers running macOS 10.13 and
newer. Use AirPrint to print directly to the printer from an iPad, iPhone (3GS or later), or iPod touch (third
generation or later) in the following mobile applications:
● Mail
● Photos
● Safari
● iBooks
● Select third-party applications
To use AirPrint, the printer must be connected to the same network (sub-net) as the Apple device. For more
information about using AirPrint and about which HP printers are compatible with AirPrint, go to
www.hp.com/go/LaserJetMobilePrinting.
NOTE: Before using AirPrint with a USB connection, verify the version number. AirPrint versions 1.3 and earlier
do not support USB connections.
Android embedded printing
HP's built-in print solution for Android and Kindle enables mobile devices to automatically nd and print to HP
printers that are either on a network or within wireless range for Wi-Fi Direct printing.
The printer must be connected to the same network (sub-net) as the Android device.
The print solution is built into the many versions of the operating system.
NOTE: If printing is not available on your device, go to the Google Play > Android apps and install the HP Print
Service Plugin.
For more information on how to use Android embedded printing and which Android devices are supported, go to
www.hp.com/go/LaserJetMobilePrinting.
ENWW Mobile printing 49
50 Chapter 4 Print ENWW
5 Manage the printer
●
Change the printer connection type (Windows)
●
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)
●
Advanced conguration with HP Utility for OS X
●
Congure IP network settings
●
Printer security features
●
Congure the Quiet Print Mode settings
●
Energy-conservation settings
●
Update the rmware
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 51
Change the printer connection type (Windows)
If you are already using the printer and you wish to change the way it is connected, use Device Setup & Software
to change the connection. For example, connect the new printer to the computer using a USB or network
connection, or change the connection from a USB to a wireless connection.
To open Device Setup & Software, complete the following procedure:
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Tools from the navigation bar, and then select Device Setup & Software.
52 Chapter 5 Manage the printer ENWW
Advanced conguration with HP Embedded Web Server (EWS) and
HP Device Toolbox (Windows)
Use the HP Embedded Web Server to manage printing functions from a computer instead of the printer control
panel.
● View printer status information
● Determine the remaining life for all supplies and order new ones
●
View and change tray congurations
● View and change the printer control-panel menu conguration
● View and print internal pages
● Receive notication of printer and supplies events
● View and change network conguration
The HP Embedded Web Server works when the printer is connected to an IP-based network. The HP Embedded
Web Server does not support IPX-based printer connections. Internet access is not needed to open and use the
HP Embedded Web Server.
When the printer is connected to the network, the HP Embedded Web Server is automatically available.
NOTE: HP Device Toolbox is software used to connect to the HP Embedded Web Server when the printer is
connected to a computer via USB. It is available only if a full installation was performed when the printer was
installed on a computer. Depending on how the printer is connected, some features might not be available.
NOTE: The HP Embedded Web Server is not accessible beyond the network rewall.
Method one: Open the HP Embedded Web Server (EWS) from the software
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Method two: Open the HP Embedded Web Server (EWS) from a web browser
1. Print a conguration page to determine the IP address or host name.
a. Press and hold the Resume button until the Ready light begins blinking.
b. Release the Resume button.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 53
2. Open a web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
Tab or section Description
Home tab
Provides printer, status, and
conguration information.
● Device Status: Shows the printer status and shows the approximate percent life remaining
of HP supplies.
● Supplies Status: Shows the approximate percent life remaining of HP supplies. Actual supply
life remaining can vary. Consider having a replacement supply available to install when print
quality is no longer acceptable. The supply does not need to be replaced unless the print
quality is no longer acceptable.
● Device Conguration: Shows the information found on the printer conguration page.
● Network Summary: Shows the information found on the printer network conguration
page.
● Reports: Print the conguration and supplies status pages that the printer generates.
● Job Storage Log: Shows a summary of all jobs stored in the printer memory.
(Job storage printers only)
● Color Usage Log: Shows a summary of color jobs that the printer has produced.
(Color printers only)
● Event Log: Shows a list of all printer events and errors.
● Open Source Licenses: Shows a summary of the licenses for open source software
programs that can be used with the printer.
54 Chapter 5 Manage the printer ENWW
Tab or section Description
System tab
Provides the ability to congure the
printer from your computer.
● Device Information: Provides basic printer and company information.
● Paper Setup: Change the default paper-handling settings for the printer.
● Print Quality: Change the default print-quality settings for the printer.
● Energy Settings: Change the default times for entering Sleep/Auto O mode or automatic
shut down.
● Job Storage Setup: Congure the job storage settings for the printer.
(Job storage printers only)
●
Paper Types: Congure print modes that correspond to the paper types that the printer
accepts.
● System Setup: Change the system defaults for the printer.
● Supply Settings: Change the settings for Cartridge is low alerts and other supplies
information.
● Service: Perform the cleaning procedure on the printer.
● Save and Restore: Save the current settings for the printer to a le on the computer. Use
this le to load the same settings onto another printer or to restore these settings to this
printer at a later time.
● Administration: Set or change the printer password. Enable or disable printer features.
NOTE: The System tab can be password-protected. If this printer is on a network, always
consult with the administrator before changing settings on this tab.
Print tab
Provides the ability to change default
print settings from your computer.
● Printing: Change the default printer print settings, such as number of copies and paper
orientation. These are the same options that are available on the control panel.
● PostScript: Turn o or on the Print PS Errors feature.
Networking tab
(Network-connected printers only)
Provides the ability to change network
settings from your computer.
Network administrators can use this tab to control network-related settings for the printer when
it is connected to an IP-based network. It also allows the network administrator to set up Wi-Fi
Direct functionality. This tab does not appear if the printer is directly connected to a computer.
HP Web Services tab Use this tab to set up and use various Web tools with the printer.
ENWW Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) 55
Advanced conguration with HP Utility for OS X
Use the HP Utility to check printer status or to view or change printer settings from a computer.
You can use the HP Utility when the printer is connected with a USB cable or is connected to a TCP/IP-based
network.
Open HP Utility
1. At the computer, open the Applications folder.
2. Select HP, and then select HP Utility.
HP Utility features
The HP Utility toolbar includes these items:
● Devices: Click this button to show or hide Mac products found by the HP Utility.
● All Settings: Click this button to return to the HP Utility main view.
● HP Support: Click this button to open a browser and go to the HP support website.
● Supplies: Click this button to open the HP SureSupply website.
● Registration: Click this button to open the HP registration website.
● Recycling: Click this button to open the HP Planet Partners Recycling Program website.
HP Utility consists of pages that you open by clicking in the All Settings list. The following table describes the
tasks that you can perform with HP Utility.
Item Description
Supplies Status Show the printer supplies status and provides links for ordering supplies online.
Device Information Show information about the currently selected printer, including the printer Service ID (if
assigned), the rmware version (FW Version), the Serial Number, and the IP address.
Commands Send special characters or print commands to the printer after the print job.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
Color Usage
(Color printers only)
Show information about color jobs that the printer has produced.
File Upload Transfer les from the computer to the printer. You can upload the following types of les:
○ HP LaserJet printer command language (.PRN)
○ Portable document format (.PDF)
○ Postscript (.PS)
○ Text (.TXT)
Power Management Congure the printer economy settings.
56 Chapter 5 Manage the printer ENWW
Item Description
Update Firmware Transfer a rmware update le to the printer.
NOTE: This option is available only after you open the View menu and select the Show
Advanced Options item.
HP Connected Access the HP Connected website.
Message Center Display error events that have occurred with the printer.
Network Settings
(Network-connected printers only)
Congure the network settings, such as the IPv4 settings, IPv6 settings, Bonjour settings,
and other settings.
Supplies Management Congure how the printer should behave when supplies are nearing the end of their
estimated life.
Trays Conguration Change paper size and type for each of the trays.
Additional Settings Open the HP Embedded Web Server (EWS) for the printer.
NOTE: USB connections are not supported.
Proxy Server Settings Congure a proxy server for the printer.
ENWW Advanced conguration with HP Utility for OS X 57
Congure IP network settings
●
Introduction
●
Printer sharing disclaimer
●
View or change network settings
●
Rename the printer on a network
●
Manually congure IPv4 TCP/IP parameters
●
Link speed and duplex settings
Introduction
Use the following sections to congure the printer network settings.
Printer sharing disclaimer
HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating systems and
not of the HP printer drivers. Go to Microsoft at www.microsoft.com.
View or change network settings
Use the HP Embedded Web Server to view or change IP conguration settings.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the Networking tab to obtain network information. Change settings as needed.
Rename the printer on a network
To rename the printer on a network so that it can be uniquely identied, use the HP Embedded Web Server.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
58 Chapter 5 Manage the printer ENWW
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Open the System tab.
3. On the Device Information page, the default printer name is in the Device Description eld. You can change
this name to uniquely identify this printer.
NOTE: Completing the other elds on this page is optional.
4. Click the Apply button to save the changes.
Manually congure IPv4 TCP/IP parameters
Use the EWS to manually set an IPv4 address, subnet mask, and default gateway.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the Networking tab, click the IPv4 Cong Method in the left navigation pane.
3. From the IP Preferred Address Method drop-down, select Manual, and then edit the IPv4 conguration
settings.
4. Click the Apply button.
ENWW Congure IP network settings 59
Link speed and duplex settings
NOTE: This information applies only to Ethernet networks. It does not apply to wireless networks.
The link speed and communication mode of the print server must match the network hub. For most situations,
leave the printer in automatic mode. Incorrect changes to the link speed and duplex settings might prevent the
printer from communicating with other network devices. To make changes, use the printer control panel.
NOTE: The printer setting must match the setting for the network device (a network hub, switch, gateway,
router, or computer).
NOTE: Making changes to these settings causes the printer to turn o and then on. Make changes only when
the printer is idle.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the Networking tab, click the Advanced link in the left navigation pane.
3. In the Other Settings area, select one of the following options:
● Automatic: The print server automatically congures itself for the highest link speed and
communication mode allowed on the network.
● 10T Full: 10 megabytes per second (Mbps), full-duplex operation
● 10T Half: 10 Mbps, half-duplex operation
● 100TX Full: 100 Mbps, full-duplex operation
● 100TX Half: 100 Mbps, half-duplex operation
4. Click the Apply button. The printer turns o and then on.
60 Chapter 5 Manage the printer ENWW
Printer security features
Introduction
The printer includes several security features to restrict who has access to conguration settings, to secure data,
and to prevent access to valuable hardware components.
●
Assign or change the system password using the HP Embedded Web Server
●
Lock the formatter
Assign or change the system password using the HP Embedded Web Server
Assign an administrator password for access to the printer and the HP Embedded Web Server so that
unauthorized users cannot change the printer settings.
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. On the System tab, click the Administration link in the left navigation pane.
3. In the area labeled Product Security, enter the password in the Password eld.
ENWW Printer security features 61
4. Re-enter the password in the Conrm Password eld.
5. Click the Apply button.
NOTE: Make note of the password and store it in a safe place.
Lock the formatter
The formatter has a slot that you can use to attach a security cable. Locking the formatter prevents someone
from removing valuable components from it.
62 Chapter 5 Manage the printer ENWW
Congure the Quiet Print Mode settings
Introduction
This printer has a quiet mode that reduces noise during printing. When quiet mode is turned on, the printer prints
at a slower speed.
NOTE: Quiet Print Mode reduces the printer print speed, which might improve print quality.
Congure the Quiet Print Mode settings from HP Embedded Web Server (EWS)
1. Print a conguration page to determine the IP address or host name.
a. Press and hold the Resume button until the Ready light begins blinking.
b. Release the Resume button.
2. Open a Web browser, and in the address line, type the IP address or host name exactly as it displays on the
printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the Web browser displays a message indicating that accessing the website might not be safe,
select the option to continue to the website. Accessing this website will not harm the computer.
3. Click the System tab.
4. On the left navigation pane, click the Paper Types link.
5. From the Quiet Print Mode drop-down, select On. Click Apply.
ENWW Congure the Quiet Print Mode settings 63
Energy-conservation settings
●
Introduction
●
Print with EconoMode
●
Set the Sleep/Auto O After Inactivity setting
●
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power
●
Set the Delay Shut Down setting
Introduction
The printer includes several economy features to conserve energy and supplies.
Print with EconoMode
This printer has an EconoMode option for printing drafts of documents. Using EconoMode can use less toner.
However, using EconoMode can also reduce print quality.
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: If this option is not available in your print driver, you can set it using the HP Embedded Web Server.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. Click the EconoMode check box.
Set the Sleep/Auto O After Inactivity setting
Use the EWS to set the amount of idle time before the printer enters sleep mode.
Complete the following procedure to change the Sleep/Auto O After setting:
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
64 Chapter 5 Manage the printer ENWW
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the web browser displays a message indicating that accessing the website might not be
safe, select the option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Energy Settings page.
3. From the Sleep/Auto O After Inactivity drop-down, select the time for the delay.
4. Click the Apply button.
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of
power
Use the EWS to set the amount of time before the printer shuts down.
NOTE: After the printer shuts down, the power consumption is 1 watt or less.
Complete the following procedure to change the Shut Down After Delay setting:
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
ENWW Energy-conservation settings 65
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Energy Settings page.
3. From the Shut Down After Inactivity drop-down, select the time for the delay.
NOTE: The default value is 4 hours.
4. Click the Apply button.
Set the Delay Shut Down setting
Use the EWS to select whether or not the printer delays shutting down after the power button is pressed.
Complete the following procedure to change the Delay Shut Down setting:
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
66 Chapter 5 Manage the printer ENWW
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Energy Settings page.
3. In the Delay Shut Down area, select or clear the Delay when ports are active option.
NOTE: When this option is selected the printer will not shut down unless all ports are inactive. An active
network link or fax connection will prevent the printer from shutting down.
ENWW Energy-conservation settings 67
Update the rmware
HP oers periodic printer updates, new Web Services apps, and new features to existing Web Services apps.
Follow these steps to update the printer rmware for a single printer. When you update the rmware, Web
Service apps will update automatically.
Update the rmware using the Firmware Update Utility
Use these steps to manually download and install the Firmware Update Utility from HP.com.
NOTE: This method is the only rmware update option available for printers connected to the computer via a
USB cable. It also works for printers connected to a network.
NOTE: You must have a print driver installed in order to use this method.
1. Go to www.hp.com/go/support, select your country/region or language, and then click the Get software
and drivers link.
2. Type the printer name in the search eld, press the ENTER button, and then select the printer from the list
of search results.
3. Select the operating system.
4. Under the Firmware section, locate the Firmware Update Utility.
5. Click Download, click Run, and then click Run again.
6. When the utility launches, select the printer from the drop-down list, and then click Send Firmware.
NOTE: To print a conguration page to verify the installed rmware version before or after the update
process, click Print Cong.
7. Follow the on-screen instructions to complete the installation, and then click the Exit button to close the
utility.
68 Chapter 5 Manage the printer ENWW
6 Solve problems
●
Customer support
●
Interpret control-panel light patterns
●
Restore the factory-set defaults
●
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel
●
Printer does not pick up paper or misfeeds
●
Clear paper jams
●
Improve print quality
●
Solve wired network problems
●
Solve wireless network problems
For more information:
The following information is correct at the time of publication. For current information, see www.hp.com/
support/ljM118, www.hp.com/support/ljM203.
HP's all-inclusive help for the printer includes the following information:
● Install and congure
● Learn and use
● Solve problems
● Download software and rmware updates
● Join support forums
● Find warranty and regulatory information
ENWW 69
Customer support
Get telephone support for your country/region
Have the printer name, serial number, date of purchase, and
problem description ready
Country/region phone numbers are on the yer that was in the box
with the printer or at support.hp.com.
Get 24-hour Internet support, and download software utilities and
drivers
www.hp.com/support/ljM118, www.hp.com/support/ljM203
Order additional HP service or maintenance agreements www.hp.com/go/carepack
Register the printer www.register.hp.com
70 Chapter 6 Solve problems ENWW
Interpret control-panel light patterns
If the printer requires attention, an error code appears on the control-panel display.
Table 6-1 Status-light legend
Symbol for "light o"
Symbol for "light on"
Symbol for "light blinking"
Table 6-2 Control-panel light patterns
Light status State of the printer Action
The Attention light is
blinking.
The printer is in manual-feed mode. Load the correct paper type and size into the input tray. Press
the Resume button to continue.
The printer is processing a manual duplex
job.
Load the pages into the input tray to print the second sides.
Press the Resume button to continue.
Input tray is empty or loaded with an
unexpected paper size.
Load plain paper or press the Resume button to continue
with the paper currently loaded.
The input tray is empty. Load the tray.
A door is open. Verify that the top cover is fully closed.
The printer failed to pick a sheet of paper
to print.
Press Resume to continue.
Paper is jammed in the input tray. Clear the jam.
Paper is jammed in the toner cartridge
area.
Clear the jam.
Paper is jammed in the output bin area. Clear the jam.
The loaded paper is not the size needed
for the print job.
Replace the paper, or press Resume to continue with the
size currently loaded.
The printer has experienced a general
engine error.
Press Resume to continue.
If the error repeats, turn o the printer. Wait 30 seconds, and
then turn on the printer.
Incorrect rmware has been loaded.
Press Resume to continue. Load the correct rmware.
ENWW Interpret control-panel light patterns 71
Table 6-2 Control-panel light patterns (continued)
Light status State of the printer Action
The printer has experienced a bad code
signature.
Press Resume to accept the signature, or press Cancel
to stop the upgrade.
The printer has canceled a bad code
signature upgrade.
Press Resume to continue.
The printer has experienced an engine
cable error.
Press Resume to continue.
If the error persists, contact HP customer support.
The printer has experienced a control-
panel cable error.
Press Resume to continue.
If the error persists, contact HP customer support.
The Attention light is
blinking and the Toner
light is on.
The toner cartridge is very low. Consider having a replacement available to install when print
quality is no longer acceptable.
The imaging drum is very low. Consider having a replacement available to install when print
quality is no longer acceptable.
Multiple supplies are low. Consider having replacements available to install when print
quality is no longer acceptable.
The Toner light is on. The toner cartridge has reached its
estimated end of life. Once a toner
cartridge has reached its estimated end of
life, the HP Premium Protection Warranty
on that toner cartridge has ended.
Consider having a replacement available to install when print
quality is no longer acceptable. The toner cartridge does not
need to be replaced now unless the print quality is no longer
acceptable.
The imaging drum has reached its
estimated end of life. Once an imaging
drum has reached its estimated end of life,
the HP Premium Protection Warranty on
that imaging drum has ended.
Consider having a replacement available to install when print
quality is no longer acceptable. The imaging drum does not need
to be replaced now unless the print quality is no longer
acceptable.
Multiple supplies have reached their
estimated end of life. Once a supply has
reached its estimated end of life, the HP
Premium Protection Warranty on that
supply has ended.
Consider having replacement supplies available to install when
print quality is no longer acceptable. The supplies do not need to
be replaced now unless the print quality is no longer acceptable.
The Attention and Toner
lights are blinking.
The toner cartridge or imaging drum is
missing or incorrectly installed.
Install or reinstall the toner cartridge and imaging drum.
72 Chapter 6 Solve problems ENWW
Table 6-2 Control-panel light patterns (continued)
Light status State of the printer Action
The toner cartridge is incompatible with
the printer, possibly due to a missing or
damaged memory chip.
Replace the toner cartridge.
The imaging drum is incompatible with the
printer, possibly due to a missing or
damaged memory chip.
Replace the imaging drum.
Multiple supplies are incompatible with the
printer, possibly due to a missing or
damaged memory chip.
Replace the supplies.
The toner cartridge has been protected on
another printer.
Replace the toner cartridge.
The imaging drum has been protected on
another printer.
Replace the imaging drum.
Multiple supplies have been protected on
another printer.
Replace the supplies.
An unauthorized toner cartridge is
installed.
Replace the toner cartridge.
An unauthorized imaging drum is installed. Replace the imaging drum.
Unauthorized supplies are installed. Replace the supplies.
The cartridge sensor has experienced an
error.
Replace the toner cartridge.
An MICR toner cartridge must be installed. Install an MICR toner cartridge.
The Attention and Ready
lights are on.
The printer has experienced a fatal error
from which it cannot recover.
1. Turn o the printer or disconnect the power cord from the
printer.
2. Wait 30 seconds, and then turn on the printer or reconnect
the power cord to the printer.
3. Wait for the printer to initialize.
If the error persists, contact HP customer support.
ENWW Interpret control-panel light patterns 73
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the printer and network settings to the factory defaults. It will
not reset the page count, tray size, or language. To restore the printer to the factory-default settings, follow
these steps.
CAUTION: Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also
deletes any pages that are stored in the memory.
1.
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. On the System tab, click Save and Restore in the left navigation pane.
3. In the Restore Defaults area, click the Restore defaults button.
The printer automatically restarts.
74 Chapter 6 Solve problems ENWW
A “Cartridge is low” or “Cartridge is very low” message displays on
the printer control panel
Cartridge is low: The printer indicates when a cartridge level is low. Actual cartridge life remaining may vary.
Consider having a replacement available to install when print quality is no longer acceptable. The cartridge does
not need to be replaced now.
Cartridge is very low: The printer indicates when the cartridge level is very low. Actual cartridge life remaining
may vary. Consider having a replacement available to install when print quality is no longer acceptable. The
cartridge does not need to be replaced now unless the print quality is no longer acceptable.
Once an HP cartridge has reached Very Low, HP’s Premium Protection Warranty on that toner cartridge has
ended.
Change the “Very Low” settings
You can change the way the printer reacts when supplies reach the Very Low state. You do not have to re-
establish these settings when you install a new cartridge.
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
ENWW A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel 75
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Select the System tab, and then select Supply Settings.
3. Select one of the following options from the Very Low Setting (Black Cartridge): or Very Low Setting
(Imaging Drum): drop-down:
● Select the Continue option to set the printer to alert you that the toner cartridge is very low, but to
continue printing.
● Select the Stop option to set the printer to stop printing until you replace the toner cartridge.
● Select the Prompt option to set the printer to stop printing and prompt you to replace the toner
cartridge. You can acknowledge the prompt and continue printing.
Order supplies
Order supplies and paper www.hp.com/go/suresupply
Order through service or support providers Contact an HP-authorized service or support provider.
Order using the HP Embedded Web Server (EWS) To access, in a supported on your computer, enter the printer IP
address or host name in the address/URL eld. The EWS contains a
link to the HP SureSupply website, which provides options for
purchasing Original HP supplies.
76 Chapter 6 Solve problems ENWW
Printer does not pick up paper or misfeeds
Introduction
The following solutions can help solve problems if the printer is not picking up paper from the tray or is picking
up multiple sheets of paper at one time. Either of these situations can result in paper jams.
●
The printer does not pick up paper
●
The printer picks up multiple sheets of paper
The printer does not pick up paper
If the printer does not pick up paper from the tray, try these solutions.
1. Open the printer and remove any jammed sheets of paper. Verify that no torn remnants of paper remain
inside the printer.
2. Load the tray with the correct size of paper for the job.
3. Make sure the paper size and type are set correctly.
4. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
5. Verify that the humidity in the room is within specications for this printer and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack by holding it at each end and bringing the ends
up to form a U shape. Then, rotate the ends down to reverse the U shape. Next, hold each side of the stack
of paper, and repeat this process. This process releases individual sheets without introducing static
electricity. Straighten the paper stack against a table before returning it to the tray.
Figure 6-1 Technique for exing the paper stack
1
2
ENWW Printer does not pick up paper or misfeeds 77
6. Check the printer control panel to see if it is displaying a prompt to feed the paper manually. Load paper,
and continue.
7. The rollers above the tray might be contaminated. Clean the rollers with a lint-free cloth dampened with
warm water. Use distilled water, if it is available.
CAUTION: Do not spray water directly on to the printer. Instead, spray water on the cloth or dab the cloth
in water and wring it out before cleaning the rollers.
The printer picks up multiple sheets of paper
If the printer picks up multiple sheets of paper from the tray, try these solutions.
1. Remove the stack of paper from the tray and ex it, rotate it 180 degrees, and ip it over. Do not fan the
paper. Return the stack of paper to the tray.
NOTE: Fanning the paper introduces static electricity. Instead of fanning the paper, ex the stack by
holding it at each end and bringing the ends up to form a U shape. Then, rotate the ends down to reverse
the U shape. Next, hold each side of the stack of paper, and repeat this process. This process releases
individual sheets without introducing static electricity. Straighten the paper stack against a table before
returning it to the tray.
Figure 6-2 Technique for exing the paper stack
1
2
2. Use only paper that meets HP specications for this printer.
3. Verify that the humidity in the room is within specications for this printer, and that paper is being stored in
unopened packages. Most reams of paper are sold in moisture-proof wrapping to keep paper dry.
In high-humidity environments, paper at the top of the stack in the tray can absorb moisture, and it might
have a wavy or uneven appearance. If this happens, remove the top 5 to 10 sheets of paper from the stack.
In low-humidity environments, excess static electricity can cause sheets of paper to stick together. If this
happens, remove the paper from the tray, and ex the stack as described above.
4. Use paper that is not wrinkled, folded, or damaged. If necessary, use paper from a dierent package.
5. Make sure the tray is not overlled by checking the stack-height markings inside the tray. If it is overlled,
remove the entire stack of paper from the tray, straighten the stack, and then return some of the paper to
the tray.
The following images show examples of the stack-height markings in the trays for various printers. Most
HP printers have markings similar to these. Also make sure that all sheets of paper are below the tabs near
the stack-height marks. These tabs help hold the paper in the correct position as it enters the printer.
78 Chapter 6 Solve problems ENWW
6. Make sure the paper guides in the tray are adjusted correctly for the size of paper. Adjust the guides to the
appropriate indentation in the tray. The arrow on the tray guide should line up exactly with the marking on
the tray.
NOTE: Do not adjust the paper guides tightly against the paper stack. Adjust them to the indentations or
markings in the tray.
7. Make sure the printing environment is within recommended specications.
ENWW Printer does not pick up paper or misfeeds 79
Clear paper jams
Introduction
The following information includes instructions for clearing paper jams from the printer.
●
Jam locations
●
Experiencing frequent or recurring paper jams?
●
Clear jams in the Main input tray
●
Clear jams in the toner-cartridge area
●
Clear jams in the output bin
●
Clear jams in the duplexer
Jam locations
1
2
4
3
1 Output bin
2 Cartridge area
3 Duplexer
4 Main input tray
80 Chapter 6 Solve problems ENWW
Experiencing frequent or recurring paper jams?
Follow these steps to solve problems with frequent paper jams. If the rst step does not resolve the problem
continue with the next step until you have resolved the problem.
1. If paper has jammed in the printer, clear the jam and then print a conguration page to test the printer.
2. Check that the tray is congured for the correct paper size and type. Adjust paper settings if necessary.
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
c. Click the System tab, and then click the Paper Setup page.
d. Select the type of paper that is in the tray.
e. Select the size of paper that is in the tray.
3. Turn the printer o, wait 30 seconds, and then turn it on again.
4. Print a cleaning page to remove excess toner from inside the printer.
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
c. On the Systems tab, click Service.
d. In the Cleaning Mode area, click Start to begin the cleaning process.
5. Print a conguration page to test the printer.
a. Press and hold the Resume button until the Ready light begins blinking.
b. Release the Resume button.
ENWW Clear paper jams 81
If none of these steps resolves the problem, the printer might need service. Contact HP customer support.
82 Chapter 6 Solve problems ENWW
Clear jams in the Main input tray
Use the following procedure to check for paper in all possible jam locations in the Main input tray. When a jam
occurs, the Attention LED ashes.
1. Slowly pull the jammed paper out of the printer.
2. Open the cartridge door.
3. Remove the toner cartridge from the printer.
ENWW Clear paper jams 83
4. Remove the imaging drum from the printer.
5. Remove any jammed paper from the toner-
cartridge area. Use both hands to remove jammed
paper to avoid tearing the paper.
6. Lower the jam-access cover.
84 Chapter 6 Solve problems ENWW
7. Remove any jammed paper.
8. Close the jam-access cover.
9. Align the imaging drum with the tracks inside the
printer, and install the imaging drum until it is
rmly seated.
ENWW Clear paper jams 85
10. Align the toner cartridge with the tracks inside the
printer, and install the toner cartridge until it is
rmly seated.
11. Close the cartridge door.
86 Chapter 6 Solve problems ENWW
Clear jams in the toner-cartridge area
The following information describes how to clear paper jams in the toner-cartridge area. When a jam occurs, the
Attention LED ashes.
1. Open the cartridge door.
2. Remove the toner cartridge from the printer.
3. Remove the imaging drum from the printer.
ENWW Clear paper jams 87
4. Remove any jammed paper from the toner-
cartridge area. Use both hands to remove jammed
paper to avoid tearing the paper.
5. Lower the jam-access cover.
6. Remove any jammed paper.
88 Chapter 6 Solve problems ENWW
7. Close the jam-access cover.
8. Align the imaging drum with the tracks inside the
printer, and install the imaging drum until it is
rmly seated.
ENWW Clear paper jams 89
9. Align the toner cartridge with the tracks inside the
printer, and install the toner cartridge until it is
rmly seated.
10. Close the cartridge door.
90 Chapter 6 Solve problems ENWW
Clear jams in the output bin
Use the following procedure to check for paper in all possible jam locations in the output bin. When a jam occurs,
the Attention LED ashes.
1. If paper is visible in the output bin, grasp the
leading edge and remove it.
2. Open the cartridge door.
3. Pull out the green tab to release the jam-access
cover.
ENWW Clear paper jams 91
4. Remove any jammed paper.
5. Close the jam-access cover.
6. Close the cartridge door.
92 Chapter 6 Solve problems ENWW
Clear jams in the duplexer
Use the following procedure to check for paper in all possible jam locations in the duplexer. When a jam occurs,
the Attention LED ashes.
1. Open the rear door.
2. Remove any jammed paper from the duplex area.
Use both hands to remove jammed paper to avoid
tearing the paper.
3. Close the rear door.
ENWW Clear paper jams 93
4. Open the cartridge door.
5. Pull out the green tab to release the jam-access
cover.
6. Remove any jammed paper.
94 Chapter 6 Solve problems ENWW
7. Close the jam-access cover.
8. Close the cartridge door.
ENWW Clear paper jams 95
Improve print quality
●
Introduction
●
Print from a dierent software program
●
Check the paper-type setting for the print job
●
Check toner-cartridge status
●
Clean the printer
●
Visually inspect the toner cartridge and imaging drum
●
Check paper and the printing environment
●
Try a dierent print driver
●
Check the EconoMode settings
●
Adjust Print Density
Introduction
If the printer is having print-quality problems, try the following solutions in the order presented to resolve the
issue.
Print from a dierent software program
Try printing from a dierent software program. If the page prints correctly, the problem is with the software
program from which you were printing.
Check the paper-type setting for the print job
Check the paper type setting when printing from a software program and the printed pages have smears, fuzzy
or dark print, curled paper, scattered dots of toner, loose toner, or small areas of missing toner.
Check the paper type setting (Windows)
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab.
4. From the Paper Type drop-down list, click the More... option.
5. Expand the list of Type is: options.
6. Expand the category of paper types that best describes your paper.
7. Select the option for the type of paper you are using, and click the OK button.
8. Click the OK button to close the Document Properties dialog box. In the Print dialog box, click the OK button
to print the job.
96 Chapter 6 Solve problems ENWW
Check the paper type setting (OS X)
1. Click the File menu, and then click the Print option.
2. In the Printer menu, select the printer.
3. By default, the print driver displays the Copies & Pages menu. Open the menus drop-down list, and then
click the Finishing menu.
4. Select a type from the Media Type drop-down list.
5. Click the Print button.
Check toner-cartridge status
Check the supplies status page for the following information:
● Estimated percentage of cartridge life remaining
● Approximate pages remaining
● Part numbers for HP toner cartridges
● Number of pages printed
The printer prints the supplies status page when it prints the conguration page.
1.
Press and hold the Resume button until the Ready light begins blinking.
2.
Release the Resume button.
Clean the printer
Print a cleaning page
1. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the printer
name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
2. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
3. On the Systems tab, click Service.
4. In the Cleaning Mode area, click Start to begin the cleaning process.
ENWW Improve print quality 97
Visually inspect the toner cartridge and imaging drum
Follow these steps to inspect each toner cartridge and imaging drum.
1. Remove the toner cartridge and imaging drum from the printer.
2. Check the memory chip for damage.
3. Examine the surface of the green imaging drum.
CAUTION: Do not touch the imaging drum. Fingerprints on the imaging drum can cause print-quality
problems.
4. If you see any scratches, ngerprints, or other damage on the imaging drum, replace the toner cartridge
and imaging drum.
5. Reinstall the toner cartridge and imaging drum, and print a few pages to see if the problem has resolved.
Check paper and the printing environment
Step one: Use paper that meets HP specications
Some print-quality problems arise from using paper that does not meet HP specications.
● Always use a paper type and weight that this printer supports.
● Use paper that is of good quality and free of cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids,
staples, and curled or bent edges.
● Use paper that has not been previously printed on.
● Use paper that does not contain metallic material, such as glitter.
● Use paper that is designed for use in laser printers. Do not use paper that is designed only for use in Inkjet
printers.
● Use paper that is not too rough. Using smoother paper generally results in better print quality.
Step two: Check the environment
The environment can directly aect print quality and is a common cause for print-quality or paper-feeding
issues. Try the following solutions:
● Move the printer away from drafty locations, such as open windows or doors, or air-conditioning vents.
● Make sure the printer is not exposed to temperatures or humidity outside of printer specications.
● Do not place the printer in a conned space, such as a cabinet.
● Place the printer on a sturdy, level surface.
● Remove anything that is blocking the vents on the printer. The printer requires good air ow on all sides,
including the top.
● Protect the printer from airborne debris, dust, steam, grease, or other elements that can leave residue
inside the printer.
98 Chapter 6 Solve problems ENWW
Step three: Set the individual tray alignment
Follow these steps when text or images are not centered or aligned correctly on the printed page when printing
from specic trays.
1. Open the HP Embedded Web Server (EWS):
Direct-connected printers
a. Open the HP Printer Assistant.
● Windows 10: From the Start menu, click All Apps, click HP, and then select the printer name.
● Windows 8.1: Click the down arrow in lower left corner of the Start screen, and then select the
printer name.
● Windows 8: Right-click an empty area on the Start screen, click All Apps on the app bar, and then
select the printer name.
● Windows 7, Windows Vista, and Windows XP: From the computer desktop, click Start, select All
Programs, click HP, click the folder for the printer, and then select the printer name.
b. In the HP Printer Assistant, select Print, and then select HP Device Toolbox.
Network-connected printers
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then select the Service page.
3. In the Adjust Alignment area, select the tray to adjust.
4. Select one of the following options:
● X1 shift
● X2 shift
● Y shift
5. Adjust the alignment settings, and then click Apply
6. Click Print Test Page to print a test page in order to conrm the new alignment settings.
ENWW Improve print quality 99
Try a dierent print driver
Try a dierent print driver when printing from a software program and the printed pages have unexpected lines
in graphics, missing text, missing graphics, incorrect formatting, or substituted fonts.
Download any of the following drivers from the HP Web site: www.hp.com/support/ljM118, www.hp.com/
support/ljM203.
HP PCL.6 driver
If available, this printer-specic print driver supports older operating systems like Windows
®
XP and Windows Vista
®
. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL 6 driver This printer-specic print driver supports Windows 7 and newer operating systems that
support version 3 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP PCL-6 driver This product-specic print driver supports Windows 8 and newer operating systems that
support version 4 drivers. For a list of supported operating systems, go to www.hp.com/go/
support.
HP UPD PS driver
● Recommended for printing with Adobe
®
software programs or with other highly
graphics-intensive software programs
● Provides support for printing from postscript emulation needs, or for postscript ash
font support
HP UPD PCL 6 ● Recommended for printing in all Windows environments
● Provides the overall best speed, print quality, and printer feature support for most
users
● Developed to align with Windows Graphic Device Interface (GDI) for best speed in
Windows environments
● Might not be fully compatible with third-party and custom software programs that are
based on PCL 5
100 Chapter 6 Solve problems ENWW
Check the EconoMode settings
HP does not recommend the full-time use of EconoMode. If EconoMode is used full-time, the toner supply might
outlast the mechanical parts in the toner cartridge. If print quality begins to degrade and is no longer acceptable,
consider replacing the toner cartridge.
NOTE: This feature is available with the PCL 6 print driver for Windows. If you are not using that driver, you can
enable the feature by using the HP Embedded Web Server.
Follow these steps if the entire page is too dark or too light.
1. From the software program, select the Print option.
2. Select the printer, and then click the Properties or Preferences button.
3. Click the Paper/Quality tab, and locate the Print Quality area.
4. If the entire page is too dark, use these settings:
● Select the 600 dpi option.
● Select the EconoMode check box to enable it.
If the entire page is too light, use these settings:
● Select the FastRes 1200 option.
● Clear the EconoMode check box to disable it.
5. Click the OK button to close the Document Properties dialog box. In the Print dialog, click the OK button to
print the job.
Adjust Print Density
Complete the following steps to adjust the print density.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i.
Press and hold the Resume button until the Ready light begins blinking.
ii.
Release the Resume button.
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Click the System tab, and then click the Print Quality page.
3. From the Print Density: drop-down, select the correct density setting.
NOTE: The default print density setting is 3.
ENWW Improve print quality 101
● 1 (Light)
● 2
● 3
●
4
● 5 (Dark)
4. Click Apply.
102 Chapter 6 Solve problems ENWW
Solve wired network problems
Introduction
Check the following items to verify that the printer is communicating with the network. Before beginning, print a
conguration page from the printer control panel and locate the printer IP address that is listed on this page.
●
Poor physical connection
●
The computer is using the incorrect IP address for the printer
●
The computer is unable to communicate with the printer
●
The printer is using incorrect link speed and duplex settings for the network
●
New software programs might be causing compatibility problems
●
The computer or workstation might be set up incorrectly
●
The printer is disabled, or other network settings are incorrect
NOTE: HP does not support peer-to-peer networking, as the feature is a function of Microsoft operating
systems and not of the HP print drivers. For more information, go to Microsoft at www.microsoft.com.
Poor physical connection
1. Verify that the printer is attached to the correct network port using a cable of the correct length.
2. Verify that cable connections are secure.
3. Look at the network port connection on the back of the printer, and verify that the amber activity light and
the green link-status light are lit.
4. If the problem continues, try a dierent cable or port on the hub.
The computer is using the incorrect IP address for the printer
1. Open the printer properties and click the Ports tab. Verify that the current IP address for the printer is
selected. The printer IP address is listed on the printer conguration page.
2. If you installed the printer using the HP standard TCP/IP port, select the box labeled Always print to this
printer, even if its IP address changes.
3. If you installed the printer using a Microsoft standard TCP/IP port, use the hostname instead of the IP
address.
4. If the IP address is correct, delete the printer and then add it again.
The computer is unable to communicate with the printer
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
ENWW Solve wired network problems 103
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the IP address for your printer.
c. If the window displays round-trip times, the network is working.
2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings,
the printer, and the computer are all congured for the same network.
The printer is using incorrect link speed and duplex settings for the network
HP recommends leaving these settings in automatic mode (the default setting). If you change these settings, you
must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct print driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, print drivers, and the network redirection settings.
2. Verify that the operating system is congured correctly.
The printer is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the network settings if necessary.
104 Chapter 6 Solve problems ENWW
Solve wireless network problems
●
Introduction
●
Wireless connectivity checklist
●
The printer does not print after the wireless conguration completes
●
The printer does not print, and the computer has a third-party rewall installed
●
The wireless connection does not work after moving the wireless router or printer
●
Cannot connect more computers to the wireless printer
●
The wireless printer loses communication when connected to a VPN
●
The network does not appear in the wireless networks list
●
The wireless network is not functioning
●
Perform a wireless network diagnostic test
●
Reduce interference on a wireless network
Introduction
Use the troubleshooting information to help resolve issues.
NOTE: To determine whether HP NFC and Wi-Fi Direct printing are enabled on your printer, print a conguration
page from the printer control panel
Wireless connectivity checklist
● Verify that the network cable is not connected.
● Verify that the printer and the wireless router are turned on and have power. Also make sure that the
wireless radio in the printer is turned on.
● Verify that the service set identier (SSID) is correct. Print a conguration page to determine the SSID. If you
are not sure the SSID is correct, run the wireless setup again.
● With secured networks, verify that the security information is correct. If the security information is
incorrect, run the wireless setup again.
● If the wireless network is working correctly, try accessing other computers on the wireless network. If the
network has Internet access, try connecting to the Internet over a wireless connection.
● Verify that the encryption method (AES or TKIP) is the same for the printer as it is for the wireless access
point (on networks using WPA security).
● Verify that the printer is within the range of the wireless network. For most networks, the printer must be
within 30 m (100 ft) of the wireless access point (wireless router).
● Verify that obstacles do not block the wireless signal. Remove any large metal objects between the access
point and the printer. Make sure poles, walls, or support columns containing metal or concrete do not
separate the printer and wireless access point.
ENWW Solve wireless network problems 105
● Verify that the printer is located away from electronic devices that might interfere with the wireless signal.
Many devices can interfere with the wireless signal including motors, cordless phones, security system
cameras, other wireless networks, and some Bluetooth devices.
● Verify that the print driver is installed on the computer.
● Verify that you have selected the correct printer port.
● Verify that the computer and printer connect to the same wireless network.
● For OS X, verify that the wireless router supports Bonjour.
The printer does not print after the wireless conguration completes
1. Make sure that the printer is turned on and in the ready state.
2. Turn o any third-party rewalls on your computer.
3. Make sure that the wireless network is working correctly.
4. Make sure that your computer is working correctly. If necessary, restart the computer.
5. Verify that you can open the printer HP Embedded Web Server from a computer on the network.
The printer does not print, and the computer has a third-party rewall installed
1. Update the rewall with the most recent update available from the manufacturer.
2. If programs request rewall access when you install the printer or try to print, make sure you allow the
programs to run.
3. Temporarily turn o the rewall, and then install the wireless printer on the computer. Enable the rewall
when you have completed the wireless installation.
The wireless connection does not work after moving the wireless router or printer
1. Make sure that the router or printer connects to the same network that your computer connects to.
2. Print a conguration page.
3. Compare the service set identier (SSID) on the conguration page to the SSID in the printer conguration
for the computer.
4. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for the printer.
Cannot connect more computers to the wireless printer
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure that the printer is turned on and in the ready state.
3. Make sure there are not more than 5 concurrent Wi-Fi Direct users.
4. Turn o any third-party rewalls on your computer.
106 Chapter 6 Solve problems ENWW
5. Make sure that the wireless network is working correctly.
6. Make sure that your computer is working correctly. If necessary, restart the computer.
The wireless printer loses communication when connected to a VPN
● Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
● Make sure the wireless router is turned on and has power.
● The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure that the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer.
● For Windows, click Start, click Run, type cmd, and then press Enter.
● For OS X, go to Applications, then Utilities, and open Terminal.
b. Type ping followed by the router IP address.
c. If the window displays round-trip times, the network is working.
4. Make sure that the router or printer connects to the same network that the computer connects to.
a. Print a conguration page.
b. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for the computer.
c. If the numbers are not the same, the devices are not connecting to the same network. Recongure
the wireless setup for the printer.
Perform a wireless network diagnostic test
From the printer control panel, you can run a diagnostic test that provides information about the wireless
network settings.
1. Open the HP Embedded Web Server (EWS):
a. Print a conguration page to determine the IP address or host name.
i. Press and hold the Resume button until the Ready light begins blinking.
ii. Release the Resume button.
ENWW Solve wireless network problems 107
b. Open a web browser, and in the address line, type the IP address or host name exactly as it displays
on the printer conguration page. Press the Enter key on the computer keyboard. The EWS opens.
NOTE: If the displays a message indicating that accessing the website might not be safe, select the
option to continue to the website. Accessing this website will not harm the computer.
2. Select the Networking tab.
3. On the Wireless Conguration page, verify that the On option is selected.
4. Click the Print Test Report button to print a test page that shows test results.
Reduce interference on a wireless network
The following tips can reduce interference in a wireless network:
● Keep the wireless devices away from large metal objects, such as ling cabinets, and other electromagnetic
devices, such as microwaves and cordless telephones. These objects can disrupt radio signals.
● Keep the wireless devices away from large masonry structures and other building structures. These objects
can absorb radio waves and lower signal strength.
● Position the wireless router in a central location in line of sight with the wireless printers on the network.
108 Chapter 6 Solve problems ENWW
Index
A
accessories
ordering 24
part numbers 24
acoustic specications 8
AirPrint 49
Android devices
printing from 49
B
bin, output
locating 2
browser requirements
HP Embedded Web Server 53
C
cartridge policy 25
checklist
wireless connectivity 105
cleaning
paper path 97
control panel
LED light patterns 71
locating 2
customer support
online 70
D
defaults, restoring 74
dimensions, printer 7
double-sided printing
Mac 42
Windows 39
drivers, supported 5
duplex printing
Mac 42
duplex printing (double-sided)
settings (Windows) 38
Windows 39
duplexer
locating 3
duplexing
manually (Mac) 42
manually (Windows) 39
E
EconoMode setting 64, 101
economy settings 64
electrical specications 8
Embedded Web Server
changing password 61
opening 61
Embedded Web Server (EWS)
features 53
envelope
orientation 19
envelopes, loading 19
Explorer, versions supported
HP Embedded Web Server 53
F
factory-set defaults, restoring 74
G
genuine HP cartridges 25
H
HP Customer Care 70
HP Device Toolbox, using 53
HP Embedded Web Server
changing password 61
opening 61
HP Embedded Web Server (EWS)
features 53
HP ePrint 48
HP ePrint software 48
HP EWS, using 53
HP Utility 56
HP Utility for Mac
Bonjour 56
features 56
HP Utility, Mac 56
I
interface ports
locating 3
Internet Explorer, versions supported
HP Embedded Web Server 53
J
jams
locating 80
L
label
orientation 21
labels
printing (Windows) 40
printing on 21
labels, loading 21
lock
formatter 62
M
Macintosh
HP Utility 56
Main input tray
loading 15
loading envelopes 19
loading labels 21
orientation 15
manual duplex
Mac 42
Windows 39
memory
included 5
ENWW Index 109
mobile printing
Android devices 49
mobile printing solutions 5
mobile printing, software supported
7
multiple pages per sheet
printing (Mac) 43
printing (Windows) 39
N
Netscape Navigator, versions
supported
HP Embedded Web Server 53
network
password, changing 61
password, setting 61
network duplex settings, changing
60
network installation 52
network link speed settings,
changing 60
network port
locating 3
networks
installing the printer 52
supported 5
O
on/o button, locating 2
online support 70
operating systems (OS)
supported 5
operating systems, supported 5
ordering
supplies and accessories 24
OS (operating system)
supported 5
output bin
locating 2
P
pages per minute 5
pages per sheet
selecting (Mac) 43
selecting (Windows) 39
paper
selecting 98
paper pickup problems
solving 77, 78
paper type
selecting (Windows) 40
paper types
selecting (Mac) 43
paper, ordering 24
part numbers
accessories 24
supplies 24
toner cartridges 24
power
consumption 8
power connection
locating 3
power switch, locating 2
power-down delay
setting 66
print drivers, supported 5
print on both sides
Mac 42
manually, Windows 39
Windows 39
printing on both sides
settings (Windows) 38
Priority input tray
loading 12
loading envelopes 19
loading labels 21
orientation 12
R
rear door
locating 3
restoring factory-set defaults 74
S
settings
factory-set defaults, restoring 74
shut down after delay
setting 65
sleep delay
disabling 64
enabling 64
software
HP Utility 56
special paper
printing (Windows) 40
specications
electrical and acoustic 8
status
control panel lights 71
HP Utility, Mac 56
supplies
low threshold settings 75
ordering 24
part numbers 24
status, viewing with HP Utility for
Mac 56
using when low 75
supplies status 97
support
online 70
system requirements
HP Embedded Web Server 53
T
technical support
online 70
toner cartridge
low threshold settings 75
using when low 75
toner cartridges
part numbers 24
toner-cartridge status 97
transparencies
printing (Windows) 40
trays
capacity 5
included 5
locating 2
troubleshooting
LED, errors 71
LED, light patterns 71
network problems 103
paper feed problems 77
wired network 103
wireless network 105
two-sided printing
settings (Windows) 38
U
USB port
locating 3
W
walk-up USB port
locating 2
web browser requirements
HP Embedded Web Server 53
Web sites
customer support 70
weight, printer 7
Wi-Fi Direct printing 7, 45
110 Index ENWW
wireless network
troubleshooting 105
wireless network interference 108
ENWW Index 111
112 Index ENWW
… 6 …

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