Clear jams from the top-cover and print-cartridge areas ................................. 162
Clear jams from the optional envelope feeder ................................................ 164
Clear jams from the trays ................................................................................ 166
Clear jams from Tray 1 ................................................................... 166
Clear jams from Tray 2 or an optional 500-sheet tray ................... 166
Clear jams from the optional 1,500-sheet tray ................................ 167
Clear jams from the optional duplexer ........................................................... 169
Clear jams from the fuser area ........................................................................ 170
Clear jams from the output areas .................................................................... 175
Clear jams from the rear output bin ................................................ 175
Clear jams from the optional stacker or stapler/stacker ................. 176
Clear jams from the optional 5-bin mailbox .................................... 178
Jam recovery ................................................................................................................... 180
Solve print-quality problems ............................................................................................................. 181
Print-quality problems associated with paper .................................................................. 181
Print-quality problems associated with the environment .................................................. 181
Print-quality problems associated with jams .................................................................... 181
Image defect examples .................................................................................................... 182
Solve performance problems ........................................................................................................... 187
Solve connectivity problems ............................................................................................................. 188
Solve direct-connect problems ........................................................................................ 188
Solve network problems .................................................................................................. 188
Solve common Windows problems ................................................................................................. 190
Solve common Macintosh problems ................................................................................................ 191
Solve Linux problems ....................................................................................................................... 193
Appendix A Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 196
Order directly from HP ..................................................................................................... 196
Order through service or support providers ..................................................................... 196
Order directly through the HP Easy Printer Care software .............................................. 196
Part numbers .................................................................................................................................... 197
Paper-handling accessories ............................................................................................ 197
Print cartridges ................................................................................................................. 197
Maintenance kits .............................................................................................................. 198
Memory ............................................................................................................................ 198
Cables and interfaces ...................................................................................................... 198
Paper ............................................................................................................................... 199
Appendix B Service and support
Hewlett-Packard limited warranty statement .................................................................................... 203
Print cartridge limited warranty statement ........................................................................................ 204
Customer self-repair warranty service .............................................................................................. 205
viii ENWW
