Performance problems.......................................................................................................339
Fax problems.......................................................................................................................................341
Problems receiving faxes....................................................................................................341
Problems sending faxes.....................................................................................................343
Voice-call problems.............................................................................................................345
Media-handling problems...................................................................................................345
Performance problems.......................................................................................................346
Copy problems.....................................................................................................................................347
Preventing problems...........................................................................................................347
Image problems..................................................................................................................347
Media-handling problems...................................................................................................348
Performance problems.......................................................................................................350
Scan problems.....................................................................................................................................351
Solving scanned-image problems......................................................................................351
Scan-quality problems........................................................................................................353
Preventing problems..........................................................................................353
Solving scan-quality problems...........................................................................353
Network problems................................................................................................................................354
Verifying that the all-in-one is on and online.......................................................................354
Resolving communication problems with the network........................................................354
Control-panel display problems...........................................................................................................356
Stapler problems (HP LaserJet 3392 all-in-one).................................................................................356
Troubleshooting PostScript (PS) errors...............................................................................................357
Troubleshooting common Macintosh problems..................................................................................358
Problems with Mac OS X V10.3 and Mac OS X V10.4......................................................358
Troubleshooting tools..........................................................................................................................359
All-in-one pages and reports...............................................................................................359
Demo page.........................................................................................................359
Configuration page.............................................................................................359
Supplies Status page (HP LaserJet 3390/3392 all-in-one)................................359
Fax reports..........................................................................................................................360
Fax activity log...................................................................................................361
Fax call report....................................................................................................361
Phone book report..............................................................................................361
Billing-code report..............................................................................................362
HP ToolboxFX.....................................................................................................................362
To view HP ToolboxFX......................................................................................362
Troubleshooting tab...........................................................................................362
Service menu......................................................................................................................363
Restoring the factory-set defaults......................................................................363
Cleaning the paper path.....................................................................................363
T.30 protocol trace.............................................................................................364
Archive print.......................................................................................................364
Appendix A Accessories and ordering information
Supplies...............................................................................................................................................366
Memory (HP LaserJet 3390/3392 all-in-one)......................................................................................366
Cable and interface accessories.........................................................................................................366
Paper-handling accessories (HP LaserJet 3390 all-in-one)................................................................366
User-replaceable parts........................................................................................................................367
xiv ENWW
