Chapter 3 Troubleshooting 21
3
Troubleshooting
Print-quality and media-handling problems usually result from print media that does not
meet the specifications that are described in this guide, or print media that has been stored
improperly or is not in good condition.
The following sections further explain the possible causes of and solutions to print-media
problems.
Troubleshooting checklist
Ask the following questions to determine if the print media is causing print-quality
problems:
❏ Does your media meet the specifications outlined in this document? (See “Types of
print media to avoid” on page 22 and “Guidelines for using media” on page 3.)
❏ Is the media in good condition? Is the media bent or wrinkled?
❏ Are you using the printing procedures that are described in the printer user guide?
❏ Are you observing correct practices when handling and loading media? (See the
support documentation for your printer for guidelines to load media.)
❏ Are your print-quality problems isolated to a specific type of media?
❏ Did you check the following aspects of the environment in which the printer operates or
in which the print media is stored? See “Environmental considerations” on page 19.
• temperature
• humidity
• cleanliness
