Product updates ............................................................................................................................... 205
13 Solve problems ......................................................................................................................................... 207
Self help ........................................................................................................................................... 208
Problem-solving checklist ................................................................................................................. 209
Step 1: Check that the product power is on ..................................................................... 209
Step 2: Check the control panel for error messages ....................................................... 209
Step 3: Test print functionality ......................................................................................... 209
Step 4: Test copy functionality ......................................................................................... 210
Step 5: Test the fax sending functionality ........................................................................ 210
Step 6: Test the fax receiving functionality ...................................................................... 210
Step 7: Try sending a print job from a computer .............................................................. 210
Step 8: Test the walk-up USB printing functionality ......................................................... 210
Factors that affect product performance .......................................................................................... 211
Restore the factory-set defaults ...................................................................................................... 211
Interpret control-panel messages ..................................................................................................... 212
Control panel message types .......................................................................................... 212
Control panel messages .................................................................................................. 212
Paper feeds incorrectly or becomes jammed ................................................................................... 222
The product does not pick up paper ................................................................................ 222
The product picks up multiple sheets of paper ................................................................ 222
Prevent paper jams .......................................................................................................... 222
Clear jams ........................................................................................................................ 223
Improve print quality ......................................................................................................................... 230
Use the correct paper type setting in the printer driver .................................................... 230
Adjust color settings in the printer driver .......................................................................... 231
Use paper that meets HP specifications .......................................................................... 233
Print a cleaning page ....................................................................................................... 233
Calibrate the product to align the colors .......................................................................... 233
Check the print cartridges ................................................................................................ 234
Use the printer driver that best meets your printing needs .............................................. 236
Improve print quality for copies ........................................................................................ 237
The product does not print or it prints slowly .................................................................................... 238
The product does not print ............................................................................................... 238
The product prints slowly ................................................................................................. 239
Solve walk-up USB printing problems .............................................................................................. 240
The USB Flash Drive menu does not open when you insert the USB accessory ........... 240
The file does not print from the USB storage accessory ................................................. 240
The file that you want to print is not listed in the USB Flash Drive menu ........................ 240
Solve connectivity problems ............................................................................................................ 241
Solve direct-connect problems ........................................................................................ 241
Solve network problems .................................................................................................. 241
Solve wireless network problems ..................................................................................................... 243
x ENWW
