Handleiding HP Elitebook 840 (pagina 101 van 106) (Engels)

591937

101

Verklein

Vergroot

Pagina terug

1/106

Pagina verder

User Guide

Development Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by Hewlett-Packard

Company under license. Intel and Centrino

are trademarks of Intel Corporation in the

U.S. and other countries. SD Logo is a

trademark of its proprietor. Java is a U.S.

trademark of Sun Microsystems, Inc.

Microsoft and Windows are U.S. registered

trademarks of Microsoft Corporation.

The information contained herein is subject

to change without notice. The only

warranties for HP products and services are

set forth in the express warranty statements

accompanying such products and services.

Nothing herein should be construed as

constituting an additional warranty. HP shall

not be liable for technical or editorial errors

or omissions contained herein.

First Edition: September 2013

Document Part Number: 734763-001

Product notice

This user guide describes features that are

common to most models. Some features

may not be available on your computer.

Not all features are available in all editions

of Windows 8. This computer may require

upgraded and/or separately purchased

hardware, drivers and/or software to take

full advantage of Windows 8 functionality.

See

http://microsoft.com for details.

To obtain the latest information in this

guide, contact support. For U.S. support, go

http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to

be bound by the terms of the HP End User

License Agreement (EULA). If you do not

accept these license terms, your sole

remedy is to return the entire unused

product (hardware and software) within 14

days for a refund subject to the refund

policy of your place of purchase.

For any further information or to request a

full refund of the computer, please contact

your local point of sale (the seller).

Safety warning notice

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on

a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer

and the AC adapter comply with the user-accessible surface temperature limits defined by the

International Standard for Safety of Information Technology Equipment (IEC 60950).

iii

iv Safety warning notice

Table of contents

1 Welcome .......................................................................................................................................................... 1

Finding information ............................................................................................................................... 2

2 Getting to know your computer ..................................................................................................................... 4

Top ....................................................................................................................................................... 4

TouchPad ............................................................................................................................ 4

Lights ................................................................................................................................... 5

Buttons and fingerprint reader (select models only) ............................................................ 6

Keys ..................................................................................................................................... 7

Front ..................................................................................................................................................... 8

Right ..................................................................................................................................................... 9

Left ..................................................................................................................................................... 10

Display ................................................................................................................................................ 11

Bottom ................................................................................................................................................ 12

3 Connecting to a network .............................................................................................................................. 15

Connecting to a wireless network ....................................................................................................... 15

Using the wireless controls ................................................................................................ 15

Using the wireless button .................................................................................. 15

Using operating system controls ....................................................................... 16

Using a WLAN ................................................................................................................... 16

Using an Internet service provider .................................................................... 16

Setting up a WLAN ............................................................................................ 17

Configuring a wireless router ............................................................................ 17

Protecting your WLAN ....................................................................................... 17

Connecting to a WLAN ...................................................................................... 18

Using HP Mobile Broadband (select models only) ............................................................ 18

Inserting and removing a SIM ........................................................................... 19

Using GPS (select models only) ........................................................................................ 20

Using Bluetooth wireless devices ...................................................................................... 20

Connecting to a wired network ........................................................................................................... 20

Connecting to a local area network (LAN) ......................................................................... 20

4 Navigating using the keyboard, touch gestures and pointing devices ................................................... 22

Using pointing devices ....................................................................................................................... 22

Setting pointing device preferences ................................................................................... 22

Using the pointing stick (select models only) ..................................................................... 22

Using the TouchPad .......................................................................................................... 22

Turning the TouchPad off and on ...................................................................... 23

Using TouchPad Gestures ................................................................................ 23

One-finger slide ................................................................................ 24

Tapping ............................................................................................. 24

Scrolling ............................................................................................ 25

Pinching/zooming ............................................................................. 25

Rotating (select models only) ........................................................... 26

2-Finger click (select models only) ................................................... 26

Flicking (select models only) ............................................................ 27

Edge swipes (select models only) ..................................................................................... 27

Right-edge swipe .............................................................................................. 27

Top-edge swipe ................................................................................................. 28

Left-edge swipe ................................................................................................. 28

Using the keyboard ............................................................................................................................ 29

Using Microsoft Windows 8 shortcut keys ......................................................................... 29

Identifying the hot keys ...................................................................................................... 29

Using keypads ................................................................................................................... 30

Using the embedded numeric keypad ............................................................... 31

Turning the embedded numeric keypad on and off .......................... 32

Switching key functions on the embedded numeric keypad ............. 32

Using an optional external numeric keypad ...................................................... 32

5 Multimedia ..................................................................................................................................................... 33

Using the media activity controls ........................................................................................................ 33

Audio .................................................................................................................................................. 33

Connecting speakers ......................................................................................................... 33

Adjusting the volume ......................................................................................................... 33

Connecting headphones .................................................................................................... 34

Connecting a microphone .................................................................................................. 34

Checking audio functions on the computer ........................................................................ 34

Webcam (select models only) ............................................................................................................ 34

Video .................................................................................................................................................. 35

VGA ................................................................................................................................... 35

DisplayPort ........................................................................................................................ 35

Intel Wireless Display (select models only) ....................................................................... 36

6 Power management ...................................................................................................................................... 37

Shutting down the computer ............................................................................................................... 37

Refreshing your software content with Intel Smart Connect Technology (select models only) .......... 37

Setting power options ......................................................................................................................... 38

Using power-saving states ................................................................................................. 38

Intel Rapid Start Technology ............................................................................. 38

Initiating and exiting Sleep ................................................................................ 38

Enabling and exiting user-initiated Hibernation ................................................. 39

Using the power meter and power settings ....................................................... 39

Setting password protection on wakeup ........................................................... 39

Using battery power ........................................................................................................... 39

Finding additional battery information ............................................................... 40

Using Battery Check ......................................................................................... 40

Displaying the remaining battery charge ........................................................... 40

Maximizing battery discharge time .................................................................... 40

Managing low battery levels .............................................................................. 41

Identifying low battery levels ............................................................. 41

Resolving a low battery level ............................................................ 41

Inserting or removing the battery ...................................................................... 41

Inserting a battery ............................................................................. 41

Removing a battery .......................................................................... 42

Conserving battery power ................................................................................. 43

Storing a user-replaceable battery .................................................................... 43

Disposing of a user-replaceable battery (select models only) ........................... 44

Replacing a user-replaceable battery (select models only) .............................. 44

Using external AC power ................................................................................................... 44

Testing an AC adapter ...................................................................................... 45

Hybrid Graphics (select models only) ................................................................................ 45

Using Hybrid Graphics (select models only) ..................................................... 45

7 External cards and devices .......................................................................................................................... 46

Using memory card readers ............................................................................................................... 46

Inserting a memory card .................................................................................................... 46

Removing a memory card .................................................................................................. 46

Using smart cards (select models only) ............................................................................................. 47

Inserting a smart card ........................................................................................................ 47

Removing a smart card ...................................................................................................... 48

Using a USB device ........................................................................................................................... 48

Connecting a USB device .................................................................................................. 49

Removing a USB device .................................................................................................... 49

Using optional external devices .......................................................................................................... 49

Using optional external drives ............................................................................................ 50

vii

8 Drives ............................................................................................................................................................. 51

Handling drives ................................................................................................................................... 51

Using hard drives ............................................................................................................................... 51

Removing or replacing the service door ............................................................................ 52

Removing the service door ............................................................................... 52

Replacing the service door ................................................................................ 52

Replacing or upgrading the hard drive ............................................................................... 53

Removing the hard drive ................................................................................... 53

Installing a hard drive ........................................................................................ 54

Improving hard drive performance ..................................................................................... 55

Using Disk Defragmenter .................................................................................. 55

Using Disk Cleanup ........................................................................................... 55

Using HP 3D DriveGuard ................................................................................................... 56

Identifying HP 3D DriveGuard status ................................................................ 56

9 Security .......................................................................................................................................................... 57

Protecting the computer ..................................................................................................................... 57

Using passwords ................................................................................................................................ 57

Setting passwords in Windows .......................................................................................... 58

Setting passwords in Computer Setup .............................................................................. 59

Managing a BIOS administrator password ........................................................................ 59

Entering a BIOS administrator password .......................................................... 60

Managing a Computer Setup DriveLock password ........................................................... 60

Setting a DriveLock password ........................................................................... 61

Entering a DriveLock password ........................................................................ 62

Changing a DriveLock password ...................................................................... 62

Removing DriveLock protection ........................................................................ 62

Using Computer Setup Automatic DriveLock .................................................................... 63

Entering an Automatic DriveLock password ..................................................... 63

Removing Automatic DriveLock protection ....................................................... 63

Using antivirus software ..................................................................................................................... 64

Using firewall software ....................................................................................................................... 64

Installing critical security updates ....................................................................................................... 64

Using HP Client Security (select models only) ................................................................................... 65

Installing an optional security cable .................................................................................................... 65

Using the fingerprint reader (select models only) ............................................................................... 65

Locating the fingerprint reader ........................................................................................... 66

10 Maintenance ................................................................................................................................................ 67

Adding or replacing memory modules ................................................................................................ 67

viii

Cleaning your computer ..................................................................................................................... 69

Cleaning procedures .......................................................................................................... 70

Cleaning the display (All-in-Ones or Notebooks) .............................................. 70

Cleaning the sides or cover ............................................................................... 70

Cleaning the TouchPad, keyboard, or mouse ................................................... 70

Updating programs and drivers .......................................................................................................... 70

Using SoftPaq Download Manager .................................................................................................... 71

11 Backup and recovery .................................................................................................................................. 72

Backing up your information ............................................................................................................... 72

Performing a system recovery ............................................................................................................ 73

Using the Windows recovery tools ..................................................................................... 73

Using f11 recovery tools .................................................................................................... 74

Using Windows 8 operating system media (purchased separately) .................................. 74

Using Windows Refresh for quick and easy recovery ....................................................... 75

Remove everything and reinstall Windows ........................................................................ 75

Using HP Software Setup .................................................................................................. 76

12 Computer Setup (BIOS), MultiBoot, and System Diagnostics ................................................................ 77

Using Computer Setup ....................................................................................................................... 77

Starting Computer Setup ................................................................................................... 77

Navigating and selecting in Computer Setup ..................................................................... 77

Restoring factory settings in Computer Setup ................................................................... 78

Updating the BIOS ............................................................................................................. 79

Determining the BIOS version ........................................................................... 79

Downloading a BIOS update ............................................................................. 79

Using MultiBoot .................................................................................................................................. 80

About the boot device order ............................................................................................... 80

Choosing MultiBoot preferences ........................................................................................ 80

Setting a new boot order in Computer Setup .................................................... 81

Dynamically choosing a boot device using the f9 prompt ................................. 81

Setting a MultiBoot Express prompt .................................................................. 81

Entering MultiBoot Express preferences ........................................................... 82

Using System Diagnostics .................................................................................................................. 82

13 Support ........................................................................................................................................................ 84

Contacting support ............................................................................................................................. 84

Labels ................................................................................................................................................. 85

14 Specifications .............................................................................................................................................. 87

Input power ......................................................................................................................................... 87

Operating environment ....................................................................................................................... 87

Appendix A Traveling with the computer ...................................................................................................... 88

Appendix B Troubleshooting .......................................................................................................................... 89

Troubleshooting resources ................................................................................................................. 89

Resolving issues ................................................................................................................................ 89

The computer is unable to start up .................................................................................... 89

The computer screen is blank ............................................................................................ 90

Software is functioning abnormally .................................................................................... 90

The computer is on but not responding ............................................................................. 90

The computer is unusually warm ....................................................................................... 90

An external device is not working ...................................................................................... 91

The wireless network connection is not working ................................................................ 91

A disc does not play ........................................................................................................... 91

A movie is not visible on an external display ..................................................................... 92

Appendix C Electrostatic discharge .............................................................................................................. 93

Index ................................................................................................................................................................... 94

1Welcome

After you set up and register the computer, it is important to take the following steps:

●

Take a minute to browse the printed Windows 8 Basics guide to explore the new Windows®

features.

TIP: To quickly return to the computer Start screen from an open app or the Windows desktop,

press the Windows button

on your keyboard. Pressing the Windows button again will

return you to the previous screen.

●

Connect to the Internet—Set up your wired or wireless network so that you can connect to the

Internet. For more information, see

Connecting to a network on page 15.

●

Update your antivirus software—Protect your computer from damage caused by viruses. The

software is preinstalled on the computer. For more information, see

Using antivirus software

on page 64.

●

Get to know your computer—Learn about your computer features. Refer to

Getting to know

your computer on page 4 and Navigating using the keyboard, touch gestures and pointing

devices on page 22 for additional information.

●

Find installed software—Access a list of the software preinstalled on the computer:

From the Start screen, type a, click Apps, and then select from the displayed options. For

details about using the software included with the computer, see the software manufacturer's

instructions, which may be provided with the software or on the manufacturer's website.

● Back up your hard drive by creating recovery discs or a recovery flash drive. See

Backup and

recovery on page 72.

Finding information

The computer comes with several resources to help you perform various tasks.

Resources For information about

Setup Instructions poster

●

How to set up the computer

●

Help to identify computer components

Windows 8 Basics guide Overview of using and navigating with Windows® 8.

HP Support Assistant

To access HP Support Assistant on the Start screen,

select the HP Support Assistant app.

To obtain the latest information in this guide, contact

support. For U.S. support, go to

http://www.hp.com/go/

contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

●

Operating system information

●

Software, driver, and BIOS updates

●

Troubleshooting tools

●

How to access support

Regulatory, Safety, and Environmental Notices

To access the user guides, select the HP Support

Assistant app on the Start screen, select My

computer, and then select User guides.

●

Regulatory and safety information

●

Battery disposal information

Safety & Comfort Guide

To access the user guides, select the HP Support

Assistant app on the Start screen, select My

computer, and then select User guides.

– or –

Go to

http://www.hp.com/ergo.

●

Proper workstation setup, posture, health, and work habits

●

Electrical and mechanical safety information

Worldwide Telephone Numbers booklet

This booklet is provided with your computer.

HP support telephone numbers

HP website

To obtain the latest information in this guide, contact

support. For U.S. support, go to

http://www.hp.com/go/

contactHP. For worldwide support, go to

http://welcome.hp.com/country/us/en/

wwcontact_us.html.

● Support information

●

Ordering parts and finding additional help

●

Accessories available for the device

2 Chapter 1 Welcome

Resources For information about

Limited Warranty*

To access this guide, from the Start screen, select the

HP Support Assistant app, select My computer, and

then select Warranty and services.

– or –

Go to

http://www.hp.com/go/orderdocuments.

Warranty information

*You can find the expressly provided HP Limited Warranty applicable to your product located with the user guides on your

computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited

Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a

printed copy from

http://www.hp.com/go/orderdocuments or write to:

●

North America: Hewlett-Packard, MS POD, 11311 Chinden Blvd., Boise, ID 83714, USA

●

Europe, Middle East, Africa: Hewlett-Packard, POD, Via G. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy

●

Asia Pacific: Hewlett-Packard, POD, P.O. Box 200, Alexandra Post Office, Singapore 911507

When you request a printed copy of your warranty, please include your product number, warranty period (found on your

service label), name, and postal address.

IMPORTANT: Do NOT return your HP product to the addresses above. For U.S. support, go to

http://www.hp.com/go/

contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.

Finding information 3

2 Getting to know your computer

Top

TouchPad

Component Description

(1) Pointing stick (select models only) Moves the pointer and selects or activates items on the

screen.

(2) Left pointing stick button Functions like the left button on an external mouse.

(3) TouchPad zone Moves the pointer and selects or activates items on the

screen.

(4) Left TouchPad button Functions like the left button on an external mouse.

(5) Right pointing stick button Functions like the right button on an external mouse.

(6) Right TouchPad button Functions like the right button on an external mouse.

4 Chapter 2 Getting to know your computer

Lights

Component Description

(1)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

(2) Caps lock light On: Caps lock is on.

(3) Microphone mute light

●

Amber: microphone sound is off.

●

Off: microphone sound is on.

(4) Num lock light On: Num lock is on.

(5)

Wireless light

●

White: An integrated wireless device, such as a

wireless local area network (WLAN) device and/or a

Bluetooth® device, is on.

● Amber: All wireless devices are off.

(6)

Mute light

●

Amber: Computer sound is off.

●

Off: Computer sound is on.

Top 5

Buttons and fingerprint reader (select models only)

Component Description

(1)

Power button

●

When the computer is off, press the button to turn on

the computer.

●

When the computer is on, press the button briefly to

initiate Sleep.

●

When the computer is in the Sleep state, press the

button briefly to exit Sleep.

●

When the computer is in Hibernation, press the button

briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button

will result in the loss of unsaved information.

If the computer has stopped responding and Windows®

shutdown procedures are ineffective, press and hold the

power button for at least 5 seconds to turn off the computer.

To learn more about your power settings, see your power

options. From the Start screen, type power, select Settings,

and then select Power Options.

(2) Speakers (2) Produce sound.

(3)

Wireless button Turns the wireless feature on or off but does not establish a

wireless connection.

(4)

Volume mute button Mutes and restores speaker sound.

(5) Fingerprint reader (select models only) Allows a fingerprint logon to Windows, instead of a password

logon.

6 Chapter 2 Getting to know your computer

Keys

Component Description

(1) esc key Displays system information when pressed in combination

with the fn key.

(2) fn key Executes frequently used system functions when pressed

in combination with a function key, the num lk key, or the

esc key.

(3)

Windows button Returns you to the Start screen from an open app or the

Windows desktop.

NOTE: Pressing the Windows button again will return you

to the previous screen.

(4) Function keys Execute frequently used system functions when pressed in

combination with the fn key.

(5) Embedded numeric keypad When the keypad is turned on, it can be used like an

external numeric keypad.

Each key on the keypad performs the function indicated by

the icon in the upper-right corner of the key.

(6) num lk key Turns the embedded numeric keypad on and off when

pressed in combination with the fn key.

Top 7

Front

Component Description

(1)

Wireless light

●

White: An integrated wireless device, such as a

wireless local area network (WLAN) device and/

or a Bluetooth® device, is on.

● Amber: All wireless devices are off.

(2)

Power light

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state.

●

Off: The computer is off.

(3)

AC adapter/Battery light

●

White: The computer is connected to external

power and the battery is charged from 90 to 99

percent.

● Amber: The computer is connected to external

power and the battery is charged from 0 to 90

percent.

● Blinking amber: A battery that is the only

available power source has reached a low

battery level. When the battery reaches a critical

battery level, the battery light begins blinking

rapidly.

●

Off: The battery is fully charged.

(4)

Hard drive light

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily

parked the hard drive.

8 Chapter 2 Getting to know your computer

Right

Component Description

(1)

Audio-out (headphone) jack/Audio-in

(microphone) jack

Produces sound when connected to optional powered

stereo speakers, headphones, earbuds, a headset, or

television audio. Also connects an optional headset

microphone.

WARNING! To reduce the risk of personal injury, adjust

the volume before putting on headphones, earbuds, or a

headset. For additional safety information, see the

Regulatory, Safety, and Environmental Notices. To access

the user guides, select the HP Support Assistant app on

the Start screen, select My computer, and then select

User guides.

NOTE: When a device is connected to the jack, the

computer speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and

audio-in (microphone).

(2)

DisplayPort Connects an optional digital display device, such as a high-

performance monitor or projector.

(3) Memory card reader Reads data from and writes data to memory cards such as

Secure Digital (SD).

(4)

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

USB power performance.

NOTE: For details about different types of USB ports, see

Using a USB device on page 48.

(5)

RJ-45 (network) jack Connects a network cable.

(6) Docking connector Connects an optional docking device.

(7)

Power connector Connects an AC adapter.

Right 9

Left

Component Description

(1)

Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a

deterrent, but it may not prevent the computer from being

mishandled or stolen.

(2) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal

for the internal fan to cycle on and off during routine

operation.

(3)

External VGA monitor port Connects an external VGA monitor or projector.

(4)

USB 3.0 charging port Connects optional USB 3.0 devices and provides enhanced

USB power performance. The USB charging port can also

charge select models of cell phones and MP3 players, even

when the computer is off.

NOTE: For details about different types of USB ports, see

Using a USB device on page 48.

(5)

USB 3.0 ports (2) Connect optional USB 3.0 devices and provide enhanced

USB power performance.

NOTE: For details about different types of USB ports, see

Using a USB device on page 48.

(6) Smart card reader (select models only) Supports optional smart cards.

10 Chapter 2 Getting to know your computer

Display

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals to communicate with wireless

local area networks (WLAN).

(2) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with wireless

wide area networks (WWAN).

(3) Internal microphones (2) Record sound.

(4) Webcam light (select models only) On: The webcam is in use.

(5) Webcam (select models only) Records video and captures still photographs.

For information on using the webcam, access HP Support

Assistant. To access HP Support Assistant on the Start screen,

select the HP Support Assistant app.

(6) Internal display switch Turns off the display or initiates Sleep if the display is closed

while the power is on.

NOTE: The display switch is not visible on the outside of the

computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around

the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and

Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant

app on the Start screen, select My computer, and then select User guides.

Display 11

Bottom

NOTE: Your computer may look slightly different from the illustration in this section.

Component Description

(1) Accessory battery connector Connects an optional accessory battery.

(2) Service door Provides access to the hard drive bay, the wireless

LAN (WLAN) module slot, the WWAN module slot,

and the memory module slots.

CAUTION: To prevent an unresponsive system,

replace the wireless module only with a wireless

module authorized for use in the computer by the

governmental agency that regulates wireless devices

in your country or region. If you replace the module

and then receive a warning message, remove the

module to restore computer functionality, and then

contact support through HP Support Assistant. To

access HP Support Assistant on the Start screen,

select the HP Support Assistant app.

(3)

Service door release latch Releases the service door on the computer.

(4)

Service door release lock Locks service door.

12 Chapter 2 Getting to know your computer

Component Description

(5) Vents (2) Enable airflow to cool internal components.

NOTE: The computer fan starts up automatically to

cool internal components and prevent overheating. It

is normal for the internal fan to cycle on and off during

routine operation.

(6)

SIM slot (select models only) Supports a wireless subscriber identity module (SIM).

The SIM slot is located inside the battery bay.

Component Description

(1) Service door Provides access to the hard drive bay, the

wireless LAN (WLAN) module slot, the

WWAN module slot, and the memory

module slots.

CAUTION: To prevent an unresponsive

system, replace the wireless module only

with a wireless module authorized for use in

the computer by the governmental agency

that regulates wireless devices in your

country or region. If you replace the module

and then receive a warning message,

remove the module to restore computer

functionality, and then contact support

through HP Support Assistant. To access

HP Support Assistant on the Start screen,

select the HP Support Assistant app.

Bottom 13

Component Description

(2)

Service door release latch Releases the service door on the computer.

(3)

Service door release lock Locks the service door.

(4) Vents (3) Enable airflow to cool internal components.

NOTE: The computer fan starts up

automatically to cool internal components

and prevent overheating. It is normal for the

internal fan to cycle on and off during

routine operation.

(5)

SIM slot (select models only) Supports a wireless subscriber identity

module (SIM). The SIM slot is located

inside the battery bay.

14 Chapter 2 Getting to know your computer

3 Connecting to a network

Your computer can travel with you wherever you go. But even at home, you can explore the globe

and access information from millions of websites using your computer and a wired or wireless

network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Wireless technology transfers data across radio waves instead of wires. Your computer may be

equipped with one or more of the following wireless devices:

●

Wireless local area network (WLAN) device—Connects the computer to wireless local area

networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate

offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and

universities. In a WLAN, the mobile wireless device in your computer communicates with a

wireless router or a wireless access point.

●

HP Mobile Broadband Module (select models only)—A wireless wide area network (WWAN)

device that gives you wireless connectivity over a much larger area. Mobile network operators

install base stations (similar to cell phone towers) throughout large geographic areas, effectively

providing coverage across entire states, regions, or even countries.

●

Bluetooth device—Creates a personal area network (PAN) to connect to other Bluetooth-

enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a

PAN, each device communicates directly with other devices, and devices must be relatively

close together—typically within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, see the information and website links provided in HP

Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support

Assistant app.

Using the wireless controls

You can control the wireless devices in your computer using these features:

●

Wireless button, wireless switch, or wireless key (referred to in this chapter as the wireless

button)

●

Operating system controls

Using the wireless button

The computer has a wireless button, one or more wireless devices, and one or two wireless lights,

depending on the model. All of the wireless devices on your computer are enabled at the factory, so

the wireless light is on (white) when you turn on the computer.

The wireless light indicates the overall power state of your wireless devices, not the status of

individual devices. If the wireless light is white, at least one wireless device is on. If the wireless light

is off, all wireless devices are off.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

Connecting to a wireless network 15

Because the wireless devices are enabled at the factory, you can use the wireless button to turn on or

turn off the wireless devices simultaneously.

Using operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network,

and diagnose and repair network problems.

To use operating system controls:

1. From the Start screen, type n, and then select Settings.

2. Type network and sharing in the search box, and then select Network and Sharing

Center.

For more information, access HP Support Assistant. To access HP Support Assistant on the Start

screen, select the HP Support Assistant app.

Using a WLAN

With a WLAN device, you can access a wireless local area network (WLAN), which is composed of

other computers and accessories that are linked by a wireless router or a wireless access point.

NOTE: The terms wireless router and wireless access point are often used interchangeably.

●

A large-scale WLAN, such as a corporate or public WLAN, typically uses wireless access points

that can accommodate a large number of computers and accessories and can separate critical

network functions.

●

A home or small office WLAN typically uses a wireless router, which allows several wireless and

wired computers to share an Internet connection, a printer, and files without requiring additional

pieces of hardware or software.

To use the WLAN device in your computer, you must connect to a WLAN infrastructure (provided

through a service provider or a public or corporate network).

Using an Internet service provider

When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The

ISP will help set up the modem, install a network cable to connect your wireless computer to the

modem, and test the Internet service.

NOTE: Your ISP will give you a user ID and a password to use for Internet access. Record this

information and store it in a safe place.

16 Chapter 3 Connecting to a network

Setting up a WLAN

To set up a WLAN and connect to the Internet, you need the following equipment:

● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from

an Internet service provider

●

A wireless router (2) (purchased separately)

●

A wireless computer (3)

NOTE: Some modems have a built-in wireless router. Check with your ISP to determine what type

of modem you have.

The illustration below shows an example of a wireless network installation that is connected to the

Internet.

As your network grows, additional wireless and wired computers can be connected to the network to

access the Internet.

For help in setting up your WLAN, see the information provided by your router manufacturer or your

ISP.

Configuring a wireless router

For help in setting up a WLAN, see the information provided by your router manufacturer or your ISP.

NOTE: It is recommended that you initially connect your new wireless computer to the router by

using the network cable provided with the router. When the computer successfully connects to the

Internet, disconnect the cable, and access the Internet through your wireless network.

Protecting your WLAN

When you set up a WLAN or access an existing WLAN, always enable security features to protect

your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and

airports may not provide any security. If you are concerned about the security of your computer in a

hotspot, limit your network activities to e-mail that is not confidential and basic Internet surfing.

Wireless radio signals travel outside the network, so other WLAN devices can pick up unprotected

signals. Take the following precautions to protect your WLAN:

●

Use a firewall.

A firewall checks both data and requests for data that are sent to your network, and discards any

suspicious items. Firewalls are available in both software and hardware. Some networks use a

combination of both types.

●

Use wireless encryption.

Wireless encryption uses security settings to encrypt and decrypt data that is transmitted over

the network. For more information, access HP Support Assistant. To access HP Support

Assistant on the Start screen, select the HP Support Assistant app.

Connecting to a wireless network 17

Connecting to a WLAN

To connect to the WLAN, follow these steps:

1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless

light is off, press the wireless button.

NOTE: On some models, the wireless light is amber when all wireless devices are off.

2. From the Windows desktop, tap and hold, or click the network status icon in the notification area,

at the far right of the taskbar.

3. Select your WLAN from the list.

4. Click Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the

code, and then click Next.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, from the Windows desktop, right-

click the network status icon, and then select Open Network and Sharing Center. Click Set up

a new connection or network. A list of options is displayed, allowing you to manually search

for and connect to a network or to create a new network connection.

5. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon in the notification

area, at the far right of the taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN

implementation, router manufacturer, and interference from other electronic devices or structural

barriers such as walls and floors.

Using HP Mobile Broadband (select models only)

HP Mobile Broadband enables your computer to use WWANs to access the Internet from more

places and over larger areas than it can by using WLANs. Using HP Mobile Broadband requires a

network service provider (called a mobile network operator), which in most cases is a cellular phone

network operator. Coverage for HP Mobile Broadband is similar to cellular phone voice coverage.

When used with mobile network operator service, HP Mobile Broadband gives you the freedom to

stay connected to the Internet, send e-mail, or connect to your corporate network whether you are on

the road or outside the range of Wi-Fi hotspots.

HP supports the following technologies:

● HSPA (High Speed Packet Access), which provides access to networks based on the Global

System for Mobile Communications (GSM) telecommunications standard.

●

EV-DO (Evolution Data Optimized), which provides access to networks based on the code

division multiple access (CDMA) telecommunications standard.

You may need the HP Mobile Broadband Module serial number to activate mobile broadband service.

The serial number is printed on a label inside the battery bay of your computer.

Some mobile network operators require the use of a SIM. A SIM contains basic information about

you, such as a personal identification number (PIN), as well as network information. Some computers

include a SIM that is preinstalled in the battery bay. If the SIM is not preinstalled, it may be provided

18 Chapter 3 Connecting to a network

in the HP Mobile Broadband information provided with your computer or the mobile network operator

may provide it separately from the computer.

For information about inserting and removing the SIM, see the

Inserting and removing a SIM

on page 19 section in this chapter.

For information about HP Mobile Broadband and how to activate service with a preferred mobile

network operator, see the HP Mobile Broadband information included with your computer. For

additional information, go to the HP website at

http://www.hp.com/go/mobilebroadband (select

regions/countries only).

Inserting and removing a SIM

CAUTION: To prevent damage to the connectors, use minimal force when inserting a SIM.

To insert a SIM, follow these steps:

1. Shut down the computer.

2. Close the display.

3. Disconnect all external devices connected to the computer.

4. Unplug the power cord from the AC outlet.

5. Turn the computer upside down on a flat surface, with the battery bay toward you.

6. Remove the service door (see

Removing the service door on page 52).

7. Remove the battery (see

Removing a battery on page 42).

8. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.

NOTE: See the image on the battery bay to determine which way the SIM card should be

inserted into your computer.

Connecting to a wireless network 19

9. Replace the battery.

NOTE: HP Mobile Broadband will be disabled if the battery is not replaced.

10. Reconnect external power.

11. Reconnect external devices.

12. Turn on the computer.

To remove a SIM, press in on the SIM, and then remove it from the slot.

Using GPS (select models only)

Your computer may be equipped with a Global Positioning System (GPS) device. GPS satellites

deliver location, speed, and direction information to GPS-equipped systems.

For more information, see the HP GPS and Location software Help.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable

connections that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook, PDA)

●

Phones (cellular, cordless, smart phone)

● Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

Bluetooth devices provide peer-to-peer capability that allows you to set up a personal area network

(PAN) of Bluetooth devices. For information about configuring and using Bluetooth devices, see the

Bluetooth software Help.

Connecting to a wired network

There are 2 kinds of wired connections: local area network (LAN) and modem connection. A LAN

connection uses a network cable and is much faster than a modem, which uses a telephone cable.

Both cables are sold separately.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a

modem cable or telephone cable into an RJ-45 (network) jack.

Connecting to a local area network (LAN)

Use a LAN connection if you want to connect the computer directly to a router in your home (instead

of working wirelessly), or if you want to connect to an existing network at your office.

Connecting to a LAN requires an 8-pin, RJ-45 network cable.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

20 Chapter 3 Connecting to a network

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents

interference from TV and radio reception, orient the circuitry end of the cable toward the

computer.

Connecting to a wired network 21

4 Navigating using the keyboard, touch

gestures and pointing devices

Your computer allows navigation using touch gestures (select models only) in addition to the

keyboard and mouse. Touch gestures can be used on your computer TouchPad or on a touch screen

(select models only).

Review the Windows 8 Basics guide included with your computer. The guide provides information on

common tasks using the TouchPad, touch screen, or the keyboard.

Select computer models have special action key or hot key functions on the keyboard to perform

routine tasks.

Using pointing devices

NOTE: In addition to the pointing devices included with your computer, you can use an external

USB mouse (purchased separately) by connecting it to one of the USB ports on the computer.

Setting pointing device preferences

Use Mouse Properties in Windows to customize settings for pointing devices, such as button

configuration, click speed, and pointer options.

To access Mouse Properties:

●

From the Start screen, type mouse, click Settings, and then select Mouse.

Using the pointing stick (select models only)

Press the pointing stick in the direction you want to move the pointer on the screen. Use the left and

right pointing stick buttons as you would the left and right buttons on an external mouse.

Using the TouchPad

To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go.

Use the left and right TouchPad buttons like the buttons on an external mouse.

22 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Turning the TouchPad off and on

To turn the TouchPad off and on, quickly double-tap the TouchPad on/off button.

Using TouchPad Gestures

Your TouchPad or touch screen (select models only) allows you to navigate the pointing device on

the screen by using your fingers to control the pointer action.

TIP: For touch screen computers, you may perform the gestures on the display, on the TouchPad or

a combination of the two.

The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the

TouchPad at the same time.

NOTE: TouchPad gestures are not supported in all programs.

1. From the Start screen type mouse, click Settings, and then select Mouse from the list of

applications.

2. Click the Device Settings tab, select the device in the window that is displayed, and then click

Settings.

3. Click a gesture to activate the demonstration.

To turn the gestures off or on:

1. From the Start screen type mouse, click Settings, and then select Mouse from the list of

applications.

2. Click the Device Settings tab, select the device in the window that is displayed, and then click

Settings.

3. Select the check box next to the gesture that you want to turn off or on.

4. Click Apply, and then click OK.

Using pointing devices 23

One-finger slide

The one-finger slide lets you navigate around the screen.

●

Place your finger on the TouchPad zone and slide your finger to move the on-screen pointer in

the direction you want the pointer to go.

Tapping

To make an on-screen selection, use the Tap function on the TouchPad.

●

Tap one finger on the TouchPad zone to make a selection. Double-tap an item to open it.

24 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Scrolling

Scrolling is useful for moving up, down, or sideways on a page or image.

●

Place two fingers slightly apart on the TouchPad zone and then drag them up, down, left, or

right.

Pinching/zooming

Pinching and zooming allow you to zoom out or in on images or text.

●

Zoom in by placing two fingers together on the TouchPad zone and then moving your fingers

apart.

● Zoom out by placing two fingers apart on the TouchPad zone and then moving your fingers

together.

Using pointing devices 25

Rotating (select models only)

Rotating allows you to turn items such as photos.

●

Anchor the forefinger of your left hand in the TouchPad zone. Using your right hand, slide your

forefinger in a sweeping motion from 12 o’clock to 3 o’clock. To reverse the rotation, move your

forefinger from 3 o’clock to 12 o’clock.

NOTE: Rotating is intended for specific apps where you can manipulate an object or image. It may

not be functional for all apps.

2-Finger click (select models only)

2-Finger click allows you to make menu selections for an object on the screen.

● Place two fingers on the TouchPad zone and press to open the options menu for the selected

object.

26 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Flicking (select models only)

Flicking allows you to navigate through screens or quickly scroll through documents.

●

Place three fingers on the TouchPad zone and flick your fingers in a light, quick motion up,

down, left or right.

Edge swipes (select models only)

Edge swipes allow you to access toolbars on your computer for tasks such as changing settings and

finding or using apps.

Right-edge swipe

The right-edge swipe accesses the charms, which let you Search, Share, start apps, access Devices,

or change Settings.

●

Swipe your finger gently from the right edge to display the charms.

Using pointing devices 27

Top-edge swipe

The top-edge swipe allows you to open apps available from the start screen.

IMPORTANT: When an app is active, the top-edge gesture varies depending on the app.

●

Swipe your finger gently from the top edge to display available apps.

Left-edge swipe

The left-edge swipe accesses your recently opened apps so that you can switch between them

quickly.

Swipe your finger gently from the left edge of the TouchPad to switch between recently opened apps.

●

Swipe from the left edge of the TouchPad to switch between apps.

28 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Using the keyboard

The keyboard and mouse allow you to type select items, scroll and to perform the same functions as

using touch gestures. The keyboard also allows you to use action keys and hot keys to perform

specific functions .

TIP: The Windows button on the keyboard allows you to quickly return to the Start screen

from an open app or the Windows desktop. Pressing the Windows button again will return you to the

previous screen.

NOTE: Depending on the country or region, your keyboard may have different keys and keyboard

functions than those discussed in this section.

Using Microsoft Windows 8 shortcut keys

Microsoft Windows 8 provides shortcuts to perform actions quickly. Several shortcuts will help you

with Windows 8 functions. Press the Windows button

in combination with the key to perform the

action.

For additional information on Windows 8 shortcut keys go to HP Support Assistant. To access HP

Support Assistant on the Start screen, select the HP Support Assistant app.

Shortcut

key

Key Description

Opens the Start screen.

+ c Opens the charms.

+ d Opens the Windows desktop.

+ tab Switches between open apps.

NOTE: Continue to press this key combination until the app you

want opens.

alt + f4 Closes an active app.

Identifying the hot keys

A hot key is a combination of the fn key and either the esc key, or one of the function keys.

NOTE: For more information on hot key locations, see Getting to know your computer on page 4.

To use a hot key:

▲ Briefly press the fn key, and then briefly press the second key of the hot key combination.

Hot key combination Description

fn+esc Displays system information.

Using the keyboard 29

Hot key combination Description

fn+f3 Initiates Sleep, which saves your information in system memory. The display and other system

components turn off and power is conserved.

To exit Sleep, briefly press the power button.

CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

fn+f4 Switches the screen image among display devices connected to the system. For example, if a

monitor is connected to the computer, fn+f4 alternates the screen image from computer display to

monitor display to simultaneous display on both the computer and the monitor.

Most external monitors receive video information on the computer using the external VGA video

standard. The fn+f4 hot key can also alternate images among other devices that are receiving video

information on the computer.

fn+ f6 Decreases speaker volume.

fn+f7 Increases speaker volume.

fn+f8 Mutes the microphone.

fn+f9 Decreases the screen brightness level.

fn+f10 Increases the screen brightness level.

fn+f11 Turns the keyboard backlight on and off.

NOTE: The keyboard backlight is turned on at the factory. To extend battery life, turn off the

keyboard backlight.

Using keypads

The computer includes an embedded numeric keypad or an integrated numeric keypad. The

computer also supports an optional external numeric keypad, or an optional external keyboard that

includes a numeric keypad.

30 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

Using the embedded numeric keypad

Component Description

(1) fn key Turns the embedded numeric keypad on and off when pressed

in combination with the num lk key.

NOTE: The embedded numeric keypad will not function while

an external keyboard or numeric keypad is connected to the

computer.

(2) Embedded numeric keypad When the keypad is turned on, it can be used like an external

numeric keypad.

Each key on the keypad performs the function indicated by the

icon in the upper-right corner of the key.

(3) num lk key Turns the embedded numeric keypad on and off when pressed

in combination with the fn key.

NOTE: The keypad function that is active when the computer is

turned off is reinstated when the computer is turned back on.

Using the keyboard 31

Turning the embedded numeric keypad on and off

Press fn+num lk to turn on the embedded numeric keypad. Press fn+num lk again to turn off the

keypad.

NOTE: The embedded numeric keypad is turned off while an external keyboard or numeric keypad

is connected to the computer.

Switching key functions on the embedded numeric keypad

You can temporarily alternate the functions of keys on the embedded numeric keypad between their

standard keyboard functions and their keypad functions:

●

To use the navigational function of a keypad key while the keypad is off, press and hold the fn

key while pressing the keypad key.

●

To use the standard function of a keypad key while the keypad is on:

◦ Press and hold the fn key to type in lowercase.

◦

Press and hold fn+shift to type in uppercase.

Using an optional external numeric keypad

Keys on most external numeric keypads function differently according to whether num lock is on or

off. (Num lock is turned off at the factory.) For example:

●

When num lock is on, most keypad keys type numbers.

●

When num lock is off, most keypad keys function like the arrow, page up, or page down keys.

When num lock on an external keypad is turned on, the num lock light on the computer is turned on.

When num lock on an external keypad is turned off, the num lock light on the computer is turned off.

To turn num lock on or off on an external keypad as you work:

▲

Press the num lk key on the external keypad, not on the computer.

32 Chapter 4 Navigating using the keyboard, touch gestures and pointing devices

5 Multimedia

Your computer may include the following:

●

Integrated speaker(s)

●

Integrated microphone(s)

● Integrated webcam

● Preinstalled multimedia software

●

Multimedia buttons or keys

Using the media activity controls

Depending on your computer model, you may have the following media activity controls that allow

you to play, pause, fast forward, or rewind a media file:

● Media buttons

●

Media hot keys (specific keys pressed in combination with the fn key)

●

Media keys

Audio

On your HP computer, you can play music CDs, download and listen to music, stream audio content

from the web (including radio), record audio, or mix audio and video to create multimedia. To

enhance your listening enjoyment, attach external audio devices such as speakers or headphones.

Connecting speakers

You can attach wired speakers to your computer by connecting them to a USB port (or the audio-out

jack) on your computer or on a docking station.

To connect wireless speakers to your computer, follow the device manufacturer's instructions. Before

connecting audio devices, be sure to adjust the volume.

Adjusting the volume

Depending on your computer model, you can adjust the volume using the following:

●

Volume buttons

● Volume hot keys (specific keys pressed in combination with the fn key)

● Volume keys

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones,

earbuds, or a headset. For additional safety information, see the Regulatory, Safety and

Environmental Notices. To access the user guides, select the HP Support Assistant app on the

Start screen, select My computer, and then select User guides.

NOTE: Volume can also be controlled through the operating system and some programs.

Using the media activity controls 33

NOTE: See Buttons and fingerprint reader (select models only) on page 6 and Identifying the hot

keys on page 29 for information on what type of volume controls your computer has.

Connecting headphones

You can connect wired headphones to the headphone jack on your computer.

To connect wireless headphones to your computer, follow the device manufacturer's instructions.

WARNING! To reduce the risk of personal injury, lower the volume setting before putting on

headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety and

Environmental Notices.

Connecting a microphone

To record audio, connect a microphone to the microphone jack on the computer. For best results

when recording, speak directly into the microphone and record sound in a setting free of background

noise.

Checking audio functions on the computer

NOTE: For best results when recording, speak directly into the microphone and record sound in a

setting free of background noise.

To check the audio functions on your computer, follow these steps:

1. From the Start screen, type c, and then select Control Panel from the list of applications.

2. Select Hardware and Sound, and then select Sound.

When the Sound window opens, select the Sounds tab. Under Program Events, select any

sound event, such as a beep or alarm, and then click Test. You should hear sound through the

speakers or through connected headphones.

To check the recording functions on your computer, follow these steps:

1. From the Start screen, type s, and then select Sound Recorder.

2. Click Start Recording and speak into the microphone. Save the file to your Windows desktop.

3. Open a multimedia program and play back the recording.

To confirm or change the audio settings on your computer:

1. From the Start screen, type c, and then select Control Panel from the list of applications.

2. Select Hardware and Sound, and then select Sound.

Webcam (select models only)

Some computers include an integrated webcam. With the preinstalled software, you can use the

webcam to take a photo or record a video. You can preview and save the photo or video recording.

The webcam software enables you to experiment with the following features:

●

Capturing and sharing video

●

Streaming video with instant message software

●

Taking still photos

34 Chapter 5 Multimedia

Video

Your HP computer is a powerful video device that enables you to watch streaming video from your

favorite websites and download video and movies to watch on your computer without needing to

connect to a network.

To enhance your viewing enjoyment, use one of the video ports on the computer to connect an

external monitor, projector, or TV.

Your computer may have one or more of the following external video ports:

●

VGA

●

DisplayPort

IMPORTANT: Be sure that the external device is connected to the correct port on the computer,

using the correct cable. Check the device manufacturer's instructions if you have questions.

NOTE: Refer to the Getting to know your computer on page 4 section for information about your

computer's video ports.

VGA

The external monitor port, or VGA port, is an analog display interface that connects an external VGA

display device such as an external VGA monitor or a VGA projector to the computer.

▲

To connect a VGA display device, connect the device cable to the external monitor port.

DisplayPort

The DisplayPort connects the computer to an optional video or audio device, such as a high-definition

television, or to any compatible digital or audio component. The DisplayPort delivers higher

performance than the VGA external monitor port and improves digital connectivity.

NOTE: To transmit video and/or audio signals through the DisplayPort, you need a DisplayPort

cable (purchased separately).

NOTE: One DisplayPort device can be connected to the DisplayPort port on the computer. The

information displayed on the computer screen can be simultaneously displayed on the DisplayPort

device.

Video 35

To connect a video or audio device to the DisplayPort:

1. Connect one end of the DisplayPort cable to the DisplayPort port on the computer.

2. Connect the other end of the cable to the video device, and then see the device manufacturer’s

instructions for additional information.

NOTE: To remove the device cable, press down on connector release button to disconnect it on the

computer.

Intel Wireless Display (select models only)

Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To

experience wireless display, a wireless TV adapter (purchased separately) is required. DVDs that

have output protection may not play on Intel Wireless Display. (However, DVDs that do not have

output protect will play.) Blu-ray discs, which have output protection, will not play on Intel Wireless

Display. For details about using the wireless TV adapter, see the manufacturer's instructions.

NOTE: Be sure that wireless is enabled on your computer before using the wireless display.

36 Chapter 5 Multimedia

6 Power management

NOTE: A computer may have a power button or a power switch. The term power button is used

throughout this guide to mean both types of power controls.

Shutting down the computer

CAUTION: Unsaved information is lost when the computer shuts down.

The shutdown command closes all open programs, including the operating system, and then turns off

the display and computer.

Shut down the computer under any of the following conditions:

●

When you need to replace the battery or access components inside the computer

●

When you are connecting an external hardware device that does not connect to a Universal

Serial Bus (USB) port

●

When the computer will be unused and disconnected from external power for an extended

period

Although you can turn off the computer with the power button, the recommended procedure is to use

the Windows shutdown command:

NOTE: If the computer is in the Sleep state or in Hibernation, you must first exit Sleep or

Hibernation before shutdown is possible by briefly pressing the power button.

1. Save your work and close all open programs.

2. From the Start screen, point to the upper-right or lower-right corner of the screen.

3. Click Settings, click the Power icon, and then click Shut down.

If the computer is unresponsive and you are unable to use the preceding shutdown procedure, try the

following emergency procedures in the sequence provided:

●

Press ctrl+alt+delete. Click the Power icon, and then click Shut Down.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power.

●

On models with a user-replaceable battery, remove the battery.

Refreshing your software content with Intel Smart

Connect Technology (select models only)

When the computer is in the Sleep state, Intel® Smart Connect Technology periodically causes the

computer to exit Sleep. If a network connection is available, Smart Connect updates open apps such

as your e-mail inboxes, social network sites, and news pages and then returns the computer to the

Shutting down the computer 37

Sleep state. Smart Connect also syncs content that you have created offline, such as e-mails. When

the computer exits Sleep, you have immediate access to your updated information.

▲

To enable this feature or manually adjust the settings, from the Start screen, type smart, and

then select then select Intel® Smart Connect Technology.

Setting power options

Using power-saving states

Sleep is enabled at the factory.

When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video

playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a

disc or an external memory card.

NOTE: You cannot initiate any type of networking connection or perform any computer functions

while the computer is in the Sleep state.

Intel Rapid Start Technology

For select models, the Intel Rapid Start Technology (RST) feature is enabled by default. Rapid Start

Technology allows your computer to resume quickly from inactivity.

Rapid Start Technology manages your power-saving options as follows:

●

Sleep—Rapid Start Technology allows you to select the Sleep state. To exit from Sleep, press

any key, activate the TouchPad, or press the power button briefly.

●

Hibernation—Rapid Start Technology initiates Hibernation after a period of inactivity while in the

Sleep state when running on battery power or on external power or when the battery reaches a

critical level. After Hibernation is initiated, press the power button to resume your work.

NOTE: Rapid Start Technology can be disabled in Setup Utility (BIOS). If you want to be able to

initiate the Hibernation state, you must enable user-initiated Hibernation using Power Options. See

Enabling and exiting user-initiated Hibernation on page 39.

Initiating and exiting Sleep

With the computer on, you can initiate Sleep in any of the following ways:

●

Briefly press the power button.

●

From the Start screen, point to the upper-right or lower-right corner of the screen. When the

charms list opens, click Settings, click the Power icon, and then click Sleep.

To exit Sleep, briefly press the power button.

When the computer exits Sleep, the power lights turn on and the computer returns to the screen

where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before the computer will return to the screen.

38 Chapter 6 Power management

Enabling and exiting user-initiated Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power

Options:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, click Choose what the power button does.

3. Click Change Settings that are currently unavailable.

4. In the When I press the power button area, select Hibernate.

5. Click Save changes.

To exit Hibernation:

▲

Briefly press the power button.

The power lights turn on and your work returns to the screen where you stopped working.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows

password before your work will return to the screen.

Using the power meter and power settings

The power meter is located on the Windows desktop. The power meter allows you to quickly access

power settings and view the remaining battery charge.

●

To display the percentage of remaining battery charge and the current power plan, on the

Windows desktop, point over the power meter icon.

●

To use Power Options, or to change the power plan, click the power meter icon and select an

item from the list. From the Start screen, you can also type power, select Settings, and then

select Power Options.

Different power meter icons indicate whether the computer is running on battery or external power.

The icon also displays a message if the battery has reached a low or critical battery level.

Setting password protection on wakeup

To set the computer to prompt for a password when the computer exits Sleep or Hibernation, follow

these steps:

1. From the Start screen, type power, select Settings, and then select Power Options.

2. In the left pane, click Require a password on wakeup.

3. Click Change Settings that are currently unavailable.

4. Click Require a password (recommended).

NOTE: If you need to create a user account password or change your current user account

password, click Create or change your user account password, and then follow the on-

screen instructions. If you do not need to create or change a user account password, go to step

5. Click Save changes.

Using battery power

WARNING! To reduce potential safety issues, use only the battery provided with the computer, a

replacement battery provided by HP, or a compatible battery purchased from HP.

Setting power options 39

The computer runs on battery power whenever it is not plugged into external AC power. Computer

battery life varies, depending on power management settings, running programs, display brightness,

external devices connected to the computer, and other factors. Keeping the battery in the computer

whenever the computer is plugged into AC power charges the battery and also protects your work in

case of a power outage. If the computer contains a charged battery and is running on external AC

power, the computer automatically switches to battery power if the AC adapter is disconnected on the

computer or an AC power loss occurs.

NOTE: When you disconnect AC power, the display brightness is automatically decreased to save

battery life. Select computer models can switch between graphic modes to increase battery life. For

more information, see

Hybrid Graphics (select models only) on page 45.

Finding additional battery information

HP Support Assistant provides the tools and information about the battery. To access battery

information, select the HP Support Assistant app on the Start screen, and then select Battery and

performance.

●

Battery Check tool to test battery performance

● Information on calibration, power management, and proper care and storage to maximize battery

life

●

Information on battery types, specifications, life cycles, and capacity

To access battery information:

▲

To access battery information, select the HP Support Assistant app on the Start screen, and

then select Battery and performance.

Using Battery Check

HP Support Assistant provides information on the status of the battery installed in the computer.

To run Battery Check:

1. Connect the AC adapter to the computer.

NOTE: The computer must be connected to external power for Battery Check to work properly.

2. To access battery information, select the HP Support Assistant app on the Start screen, and

then select Battery and performance.

Battery Check examines the battery and its cells to see if they are functioning properly, and then

reports the results of the examination.

Displaying the remaining battery charge

▲

Move the pointer over the power meter icon on the Windows desktop in the notification area, at

the far right of the taskbar.

Maximizing battery discharge time

Battery discharge time varies depending on features you use while on battery power. Maximum

discharge time gradually decreases as the battery storage capacity naturally degrades.

40 Chapter 6 Power management

Tips for maximizing battery discharge time:

● Lower the brightness on the display.

●

Remove the battery on the computer when it is not being used or charged, if the computer

contains a user-replaceable battery.

●

Store the user-replaceable battery in a cool, dry location.

●

Select the Power saver setting in Power Options.

Managing low battery levels

The information in this section describes the alerts and system responses set at the factory. Some

low-battery alerts and system responses can be changed using Power Options. Preferences set

using Power Options do not affect lights.

From the Start screen, type power, select Settings, and then select Power Options.

Identifying low battery levels

When a battery that is the sole power source for the computer reaches a low or critical battery level,

the following behavior occurs:

● The battery light (select models only) indicates a low or critical battery level.

– or –

●

The power meter icon in the notification area shows a low or critical battery notification.

NOTE: For additional information about the power meter, see Using the power meter and

power settings on page 39.

If the computer is on or in the Sleep state, the computer remains briefly in the Sleep state, and then

shuts down and loses any unsaved information.

Resolving a low battery level

Resolving a low battery level when external power is available

▲

Connect one of the following devices:

●

AC adapter

●

Optional docking or expansion device

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

To resolve a low battery level when no power source is available, save your work and shut down the

computer.

Inserting or removing the battery

Inserting a battery

To insert the battery:

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Remove the service door (see

Removing the service door on page 52).

Setting power options 41

3. Insert the battery (1) into the battery bay until it is seated (2).

4. Slide the battery release latches to lock the battery in place (3).

Removing a battery

To remove the battery:

CAUTION: Removing a battery that is the sole power source for the computer can cause loss of

information. To prevent loss of information, save your work and shut down the computer through

Windows before removing the battery.

1. Turn the computer upside down on a flat surface, with the battery bay toward you.

2. Remove the service door (see

Removing the service door on page 52).

3. Slide the battery release latches (1), and then lift the battery (2).

42 Chapter 6 Power management

4. Remove the battery from the computer (3).

Conserving battery power

●

From the Start screen, type power, select Settings, and then select Power Options.

●

Select low power-use settings through Power Options.

●

Turn off wireless and LAN connections and exit modem applications when you are not using

them.

●

Disconnect unused external devices that are not plugged into an external power source.

●

Stop, disable, or remove any external memory cards that you are not using.

● Decrease screen brightness.

●

Before you leave your work, initiate Sleep, or shut down the computer.

Storing a user-replaceable battery

CAUTION: To reduce the risk of damage to a battery, do not expose it to high temperatures for

extended periods of time.

If a computer will be unused and unplugged from external power for more than 2 weeks, remove the

user-replaceable battery and store it separately.

To prolong the charge of a stored battery, place it in a cool, dry place.

NOTE: A stored battery should be checked every 6 months. If the capacity is less than 50 percent,

recharge the battery before returning it to storage.

Calibrate a battery before using it if it has been stored for one month or more.

Setting power options 43

Disposing of a user-replaceable battery (select models only)

WARNING! To reduce the risk of fire or burns, do not disassemble, crush, or puncture; do not short

external contacts; do not dispose of in fire or water.

See the Regulatory, Safety and Environmental Notices for proper battery disposal. To access the

user guides, select the HP Support Assistant app on the Start screen, select My computer, and

then select User guides. To access battery information, select the HP Support Assistant app on the

Start screen, and then select Battery and performance.

Replacing a user-replaceable battery (select models only)

Battery Check notifies you to replace the battery when an internal cell is not charging properly or

when the battery storage capacity has reached a weak condition. If the battery is possibly covered by

an HP warranty, instructions include a warranty ID. A message refers you to the HP website for more

information about ordering a replacement battery.

Using external AC power

WARNING! Do not charge the computer battery while you are onboard aircraft.

WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer,

a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

NOTE: For information on connecting to AC power, see the Setup Instructions poster provided in

the computer box.

External AC power is supplied through an approved AC adapter or an optional docking or expansion

device.

Connect the computer to external AC power under any of the following conditions:

● When charging or calibrating a battery

●

When installing or modifying system software

●

When writing information to a CD, a DVD, or a BD (select models only)

●

When running Disk Defragmenter

●

When performing a backup or recovery

When you connect the computer to external AC power, the following events occur:

●

The battery begins to charge.

●

If the computer is turned on, the power meter icon in the notification area changes appearance.

When you disconnect external AC power, the following events occur:

●

The computer switches to battery power.

●

The display brightness is automatically decreased to save battery life.

44 Chapter 6 Power management

Testing an AC adapter

Test the AC adapter if the computer exhibits any of the following symptoms when it is connected to

AC power:

●

The computer does not turn on.

●

The display does not turn on.

●

The power lights are off.

To test the AC adapter:

NOTE: The following instructions apply to computers with user-replaceable batteries.

1. Shut down the computer.

2. Remove the service door (see

Removing the service door on page 52).

3. Remove the battery (see

Removing a battery on page 42).

4. Connect the AC adapter to the computer, and then plug it into an AC outlet.

5. Turn on the computer.

●

If the power lights turn on, the AC adapter is working properly.

●

If the power lights remain off, the AC adapter is not functioning and should be replaced.

Contact support for information on obtaining a replacement AC power adapter.

Hybrid Graphics (select models only)

Select computers are equipped with the Hybrid Graphics feature.

NOTE: To determine if Hybrid Graphics is installed on your computer, see your notebook graphics

processor configuration and software Help.

Hybrid Graphics offers two modes for processing graphics:

●

High Performance mode—Applications assigned to this mode run on the higher-performance

graphics processing unit (GPU) for optimal performance.

●

Power Saving mode—Applications assigned to this mode run on the lower-performance GPU to

conserve battery power.

Using Hybrid Graphics (select models only)

The Hybrid Graphics feature allows an application to run in either High Performance mode or Power

Saving mode, based on the application’s graphics-processing demands. Typically, 3D and gaming

applications run on the higher-performance GPU, and applications with lightweight graphics-

processing demands run on the lower-performance GPU. You can change the mode an application

uses (High Performance or Power Saving) through the Hybrid Graphics control panel.

NOTE: Due to hardware limitations, some applications can be run in only one of the two modes.

For more information, see your Hybrid Graphics software Help.

Setting power options 45

7 External cards and devices

Using memory card readers

Optional memory cards provide secure data storage and convenient data sharing. These cards are

often used with digital media–equipped cameras and PDAs as well as with other computers.

To determine the memory card formats that are supported on your computer, see the

Getting to know

your computer on page 4 section.

Inserting a memory card

CAUTION: To reduce the risk of damage to the memory card connectors, use minimal force to

insert a memory card.

1. Hold the card label-side up, with the connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is firmly

seated.

You will hear a sound when the device has been detected, and a menu of options may be

displayed.

Removing a memory card

CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following

procedure to safely remove the memory card.

1. Save your information and close all programs associated with the memory card.

2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right

of the taskbar. Then follow the on-screen instructions.

46 Chapter 7 External cards and devices

3. Pull the card out of the slot.

Using smart cards (select models only)

NOTE: The term smart card is used throughout this chapter to mean both smart cards and Java™

Cards.

A smart card is a credit card-sized accessory that carries a microchip containing memory and a

microprocessor. Like personal computers, smart cards have an operating system to manage input

and output, and they include security features to protect against tampering. Industry-standard smart

cards are used with the smart card reader.

A PIN is needed to gain access to the contents of the microchip. For more information about smart

card security features, access HP Support Assistant. To access HP Support Assistant on the Start

screen, select the HP Support Assistant app.

Inserting a smart card

1. Hold the card label-side up, and gently slide the card into the smart card reader until the card is

seated.

2. Follow the on-screen instructions for logging on to the computer using the smart card PIN.

Using smart cards (select models only) 47

Removing a smart card

▲ Grasp the edge of the smart card, and then pull it out of the smart card reader.

Using a USB device

Universal Serial Bus (USB) is a hardware interface that can be used to connect an optional external

device, such as a USB keyboard, mouse, drive, printer, scanner, or hub.

Some USB devices may require additional support software, which is usually included with the

device. For more information about device-specific software, see the manufacturer's instructions.

These instructions may be provided with the software, on disc, or on the manufacturer’s website.

The computer has at least 1 USB port that supports USB 1.0, 1.1, 2.0, or 3.0 devices. Your computer

may also have a USB charging port that provides power to an external device. An optional docking

device or USB hub provides additional USB ports that can be used with the computer.

48 Chapter 7 External cards and devices

Connecting a USB device

CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the

device.

▲

Connect the USB cable for the device to the USB port.

NOTE: The following illustration may look slightly different from your computer.

You will hear a sound when the device has been detected.

NOTE: The first time you connect a USB device, a message in the notification area lets you know

that the device is recognized by the computer.

Removing a USB device

CAUTION: To reduce the risk of damage to a USB connector, do not pull on the cable to remove

the USB device.

CAUTION: To reduce the risk of loss of information or an unresponsive system, use the following

procedure to safely remove the USB device.

1. To remove a USB device, save your information and close all programs associated with the

device.

2. Click the remove hardware icon on the Windows desktop in the notification area, at the far right

of the taskbar, and then follow the on-screen instructions.

3. Remove the device.

Using optional external devices

NOTE: For more information about required software and drivers, or to learn which computer port to

use, see the manufacturer's instructions.

To connect an external device to the computer:

Using optional external devices 49

CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be

sure that the device is turned off and the AC power cord is unplugged.

1. Connect the device to the computer.

2. If you are connecting a powered device, plug the device power cord into a grounded AC outlet.

3. Turn on the device.

To disconnect an unpowered external device, turn off the device, and then disconnect it on the

computer. To disconnect a powered external device, turn off the device, disconnect it on the

computer, and then unplug the AC power cord.

Using optional external drives

Removable external drives expand your options for storing and accessing information. A USB drive

can be added by connecting the drive to a USB port to the computer.

NOTE: HP external USB optical drives should be connected to the powered USB port to the

computer.

USB drives include the following types:

●

1.44-megabyte diskette drive

● Hard drive module

●

External optical drive (CD, DVD, and Blu-ray)

●

MultiBay device

50 Chapter 7 External cards and devices

8Drives

Handling drives

CAUTION: Drives are fragile computer components that must be handled with care. Refer to the

following cautions before handling drives. Additional cautions are included with the procedures to

which they apply.

Observe these precautions:

●

Before you move a computer that is connected to an external hard drive, initiate Sleep and allow

the screen to clear, or properly disconnect the external hard drive.

●

Before handling a drive, discharge static electricity by touching the unpainted metal surface of

the drive.

●

Do not touch the connector pins on a removable drive or on the computer.

●

Handle a drive carefully; do not drop a drive or place items on it.

●

Before removing or inserting a drive, shut down the computer. If you are unsure whether the

computer is off, in the Sleep state, turn the computer on, and then shut it down through the

operating system.

●

Do not use excessive force when inserting a drive into a drive bay.

●

Do not type on the keyboard or move the computer while an optical drive is writing to a disc. The

write process is sensitive to vibration.

●

When the battery is the only source of power, be sure that the battery is sufficiently charged

before writing to media.

●

Avoid exposing a drive to temperature or humidity extremes.

●

Avoid exposing a drive to liquids. Do not spray the drive with cleaning products.

●

Remove media from a drive before removing the drive from the drive bay, or traveling with,

shipping, or storing a drive.

●

If a drive must be mailed, place the drive in a bubble-pack mailer or other suitable protective

packaging and label the package “FRAGILE.”

●

Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport

walk-through devices and security wands. Airport conveyer belts and similar security devices

that check carry-on baggage use X-rays instead of magnetism and do not damage drives.

Using hard drives

CAUTION: To prevent information loss or an unresponsive system:

Save your work and shut down the computer before adding or replacing a memory module or hard

drive.

If you are not sure whether the computer is off, turn the computer on by pressing the power button.

Then shut down the computer through the operating system.

Handling drives 51

Removing or replacing the service door

Removing the service door

Remove the service door to access the battery, memory module slot, hard drive, and other

components.

1. With the battery bay toward you, slide the service door release latch (1) to the left, remove the

screw (if the optional screw is being used) (2), and then slide the release latch again (3) to

release the service door.

NOTE: If you do not want to use the optional screw, you can store it inside the service door.

2. Slide the service door towards the front of the computer (4) and lift (5) to remove the service

door.

Replacing the service door

Replace the service door after accessing the battery, memory module slot, hard drive, regulatory

label, and other components.

1. Tilt down the service door to align the front edge of the service door near the front edge of the

computer (1).

2. Insert the alignment tabs (2) on the rear edge of the service door with the notches on the

computer.

3. Slide the service door towards the battery bay until the service door snaps into place.

52 Chapter 8 Drives

4. With the battery bay toward you, slide the service door release latch to the left (3), and if you

choose to, insert and tighten the optional screw (4) to hold the service door in place. Slide the

release latch to the right to lock the service door (5).

NOTE: If you do not want to use the optional screw, it is stored inside the service door.

Replacing or upgrading the hard drive

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the

hard drive while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off, turn the computer on by pressing the power button.

Then shut down the computer through the operating system.

Removing the hard drive

To remove a hard drive:

1. Save your work and shut down the computer.

2. Disconnect AC power and external devices connected to the computer.

3. Turn the computer upside down on a flat surface.

4. Remove the service door (see

Removing the service door on page 52).

5. Remove the battery (see

Removing a battery on page 42).

Using hard drives 53

6. Loosen the 4 hard drive screws (1). Slide the hard drive (2) forward , and then remove the hard

drive (3).

Installing a hard drive

NOTE: Your computer may look slightly different from the illustration in this section.

To install the hard drive:

1. Insert the hard drive into the hard drive bay at an angle (1), and then pull the plastic tab (2)

towards the center of the computer to engage the hard drive with the connector.

2. Tighten the hard drive screws (3).

54 Chapter 8 Drives

3. Insert the battery (see Inserting a battery on page 41).

4. Replace the service door (see

Replacing the service door on page 52).

5. Connect AC power and external devices to the computer.

6. Turn on the computer.

Improving hard drive performance

Using Disk Defragmenter

As you use the computer, files on the hard drive become fragmented. Disk Defragmenter

consolidates the fragmented files and folders on the hard drive so that the system can run more

efficiently.

NOTE: It is not necessary to run Disk Defragmenter on solid-state drives.

After you start Disk Defragmenter, it works without supervision. Depending on the size of your hard

drive and the number of fragmented files, Disk Defragmenter may take more than an hour to

complete. You may want to set it to run during the night or at another time when you do not need

access to your computer.

HP recommends defragmenting your hard drive at least once a month. You may set Disk

Defragmenter to run on a monthly schedule, but you can defragment your computer manually at any

time.

To run Disk Defragmenter:

1. Connect the computer to AC power.

2. On the Start screen, type disk, click Settings, and then select Defragment and optimize your

drives.

3. Click Optimize.

NOTE: Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing

software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To

access HP Support Assistant on the Start screen, select the HP Support Assistant app.

For additional information, access the Disk Defragmenter software Help.

Using Disk Cleanup

Disk Cleanup searches the hard drive for unnecessary files that you can safely delete to free up disk

space and help the computer to run more efficiently.

To run Disk Cleanup:

1. On the Start screen, type disk, click Settings, and then select Free up disk space by deleting

unnecessary files.

2. Follow the on-screen instructions.

Using hard drives 55

Using HP 3D DriveGuard

HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of

the following conditions:

●

You drop the computer.

● You move the computer with the display closed while the computer is running on battery power.

A short time after the end of one of these events, HP 3D DriveGuard returns the hard drive to normal

operation.

NOTE: Because solid-state drives (SSDs) lack moving parts, HP 3D DriveGuard is unnecessary.

NOTE: A hard drive in a primary hard drive bay or in a secondary hard drive bay is protected by HP

3D DriveGuard. A hard drive installed in an optional docking devices or connected to a USB port is

not protected by HP 3D DriveGuard.

For more information, see the HP 3D DriveGuard software Help.

Identifying HP 3D DriveGuard status

The hard drive light on the computer changes color to show that a drive in the primary hard drive bay

and/or the drive in a secondary hard drive bay (select models only) is parked. To determine whether a

drive is currently protected or whether it is parked, view the icon on the Windows desktop in the

notification area, at the far right of the taskbar, or in the Mobility Center:

●

If the software is actively protecting the drive, a green check mark

is superimposed over the

icon.

●

If the software has been disabled, a no symbol

is superimposed over the icon.

●

If the software has parked the drive due to a shock event, an orange cone

is superimposed

over the icon.

56 Chapter 8 Drives

9Security

Protecting the computer

Standard security features provided by the Windows operating system and the non-Windows

Computer Setup utility (BIOS) can protect your personal settings and data from a variety of risks.

NOTE: Security solutions are designed to act as deterrents. These deterrents may not prevent a

product from being mishandled or stolen.

NOTE: Before you send your computer for service, back up and delete confidential files, and

remove all password settings.

NOTE: Some features listed in this chapter may not be available on your computer.

NOTE: Your computer supports Computrace, which is an online security-based tracking and

recovery service available in select regions. If the computer is stolen, Computrace can track the

computer if the unauthorized user accesses the Internet. You must purchase the software and

subscribe to the service in order to use Computrace. For information about ordering the Computrace

software, go to the HP website at

http://hp-pt.absolute.com.

Computer risk Security feature

Unauthorized use of the computer HP Client Security, in combination with a password, smart

card, contactless card, registered face scenes, registered

fingerprints, or other authentication credential

Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup*

Unauthorized access to the contents of a hard drive DriveLock password or Automatic DriveLock password in

Computer Setup*

Unauthorized startup from an optional external optical drive

(select models only), optional external hard drive (select

models only), or internal network adapter

Boot options feature in Computer Setup*

Unauthorized access to a Windows user account Windows user password

Unauthorized access to data

●

HP Drive Encryption software

●

Windows Defender

Unauthorized access to Computer Setup settings and other

system identification information

BIOS administrator password in Computer Setup*

Unauthorized removal of the computer Security cable slot (used with an optional security cable)

*Computer Setup is a preinstalled, ROM-based utility that can be used even when the operating system is not working or will

not load. You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and

make selections in Computer Setup.

Using passwords

A password is a group of characters that you choose to secure your computer information. Several

types of passwords can be set, depending on how you want to control access to your information.

Protecting the computer 57

Passwords can be set in Windows or in the non-Windows Computer Setup utility that is preinstalled

on the computer.

●

BIOS administrator and DriveLock passwords are set in Computer Setup and are managed by

the system BIOS.

● Automatic DriveLock passwords are enabled in Computer Setup.

●

Windows passwords are set only in the Windows operating system.

●

If HP SpareKey has been set up previously, and if you forget the BIOS administrator password

set in Computer Setup, you can use HP SpareKey to access the utility.

● If you forget both the DriveLock user password and the DriveLock master password set in

Computer Setup, the hard drive that is protected by the passwords is permanently locked and

can no longer be used.

You can use the same password for a Computer Setup feature and for a Windows security feature.

You can also use the same password for more than one Computer Setup feature.

Use the following tips for creating and saving passwords:

● When creating passwords, follow requirements set by the program.

●

Do not use the same password for multiple applications or websites, and do not reuse your

Windows password for any other application or website.

● Use HP Client Security's Password Manager to store your user names and passwords for all of

your websites and applications. You can securely read them in the future if they cannot be

remembered.

●

Do not store passwords in a file on the computer.

The following tables list commonly used Windows and BIOS administrator passwords and describe

their functions.

Setting passwords in Windows

Password Function

Administrator password* Protects access to a Windows administrator-level account.

NOTE: Setting the Windows Administrator password does

not set the BIOS Administrator password.

User password* Protects access to a Windows user account.

*For information about setting a Windows administrator password or a Windows user password from the Start screen,

access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

58 Chapter 9 Security

Setting passwords in Computer Setup

Password Function

BIOS administrator password* Protects access to Computer Setup.

NOTE: If features have been enabled to prevent removing

the BIOS administrator password, you may not be able to

remove it until those features have been disabled.

DriveLock master password* Protects access to the internal hard drive that is protected by

DriveLock. It is also used to remove DriveLock protection.

This password is set under DriveLock Passwords during the

enable process.

NOTE: A BIOS Administrator password must be set before

you can set a DriveLock password.

DriveLock user password* Protects access to the internal hard drive that is protected by

DriveLock, and is set under DriveLock Passwords during the

enable process.

NOTE: A BIOS Administrator password must be set before

you can set a DriveLock password.

*For details about each of these passwords, see the following topics.

Managing a BIOS administrator password

To set, change, or delete this password, follow these steps:

Setting a new BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Setup BIOS Administrator

Password, and then press enter.

4. When prompted, type a password.

5. When prompted, type the new password again to confirm.

6. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Changing a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press

enter.

Using passwords 59

4. When prompted, type your current password.

5. When prompted, type your new password again to confirm.

6. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Deleting a BIOS administrator password

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Change Password, and then press

enter.

4. When prompted, type your current password.

5. When prompted for the new password, leave the field empty, and then press enter.

6. Read the warning. To continue, select YES.

7. When prompted to type your new password again, leave the field empty, and then press enter.

8. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering a BIOS administrator password

At the BIOS administrator password prompt, type your password (using the same kind of keys you

used to set the password), and then press enter. After 3 unsuccessful attempts to enter the BIOS

administrator password, you must restart the computer and try again.

Managing a Computer Setup DriveLock password

CAUTION: To prevent the DriveLock-protected hard drive from becoming permanently unusable,

record the DriveLock user password and the DriveLock master password in a safe place away from

your computer. If you forget both DriveLock passwords, the hard drive will be permanently locked and

can no longer be used.

DriveLock protection prevents unauthorized access to the contents of a hard drive. DriveLock can be

applied only to the internal hard drive(s) of the computer. After DriveLock protection is applied to a

drive, a password must be entered to access the drive. The drive must be inserted into the computer

or an advanced port replicator in order for it to be accessed by the DriveLock passwords.

NOTE: A BIOS Administrator password must be set before you can access the DriveLock features.

60 Chapter 9 Security

To apply DriveLock protection to an internal hard drive, a user password and a master password

must be set in Computer Setup. Note the following considerations about using DriveLock protection:

●

After DriveLock protection is applied to a hard drive, the hard drive can be accessed only by

entering either the user password or the master password.

● The owner of the user password should be the day-to-day user of the protected hard drive. The

owner of the master password may be either a system administrator or the day-to-day user.

●

The user password and the master password can be identical.

● You can delete a user password or master password only by removing DriveLock protection

from the drive. DriveLock protection can be removed from the drive only with the master

password.

Setting a DriveLock password

To set a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.

4. Click Set DriveLock Password (global).

5. Enter the BIOS Administrator password, and then press enter.

6. Use a pointing device or the arrow keys to select the hard drive you want to protect, and then

press enter.

7. Read the warning. To continue, select YES.

8. When prompted, type a master password, and then press enter.

9. When prompted, type the master password again to confirm, and then press enter.

10. When prompted, type a user password, and then press enter.

11. When prompted, type the user password again to confirm, and then press enter.

12. To confirm DriveLock protection on the drive you have selected, type DriveLock in the

confirmation field, and then press enter.

NOTE: The DriveLock confirmation is case sensitive.

13. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Using passwords 61

Entering a DriveLock password

Be sure that the hard drive is inserted into the computer (not into an optional docking device or

external MultiBay).

At the DriveLock Password prompt, type your user or master password (using the same kind of

keys you used to set the password), and then press enter.

After 2 incorrect attempts to enter the password, you must shut down the computer and try again.

Changing a DriveLock password

To change a DriveLock password in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys select Set DriveLock Password, and then press enter.

6. Use the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Change Password.

8. When prompted, type your current password, and then press enter.

9. When prompted, type a new password, and then press enter.

10. When prompted, type the new password again to confirm, and then press enter.

11. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Removing DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on the computer, and then press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > DriveLock, and then press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select Set DriveLock Password, and then press

enter.

6. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

7. Use a pointing device or the arrow keys to select Disable protection.

62 Chapter 9 Security

8. Type your master password, and then press enter.

9. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Using Computer Setup Automatic DriveLock

In a multiple-user environment, you can set an Automatic DriveLock password. When the Automatic

DriveLock password is enabled, a random user password and a DriveLock master password will be

created for you. When any user passes the password credential, the same random user and

DriveLock master password will be used to unlock the drive.

NOTE: A BIOS Administrator password must be set before you can access the Automatic

DriveLock features.

Entering an Automatic DriveLock password

To enable an Automatic DriveLock password in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then

press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

6. Read the warning. To continue, select YES.

7. To save your changes and exit Computer Setup, click the Save icon and then follow the on-

screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Removing Automatic DriveLock protection

To remove DriveLock protection in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select Security > Automatic DriveLock, and then

press enter.

4. Enter the BIOS Administrator password, and then press enter.

5. Use a pointing device or the arrow keys to select an internal hard drive, and then press enter.

Using passwords 63

6. Use a pointing device or the arrow keys to select Disable protection.

7. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Using antivirus software

When you use the computer to access e-mail, a network, or the Internet, you potentially expose it to

computer viruses. Computer viruses can disable the operating system, programs, or utilities, or cause

them to function abnormally.

Antivirus software can detect most viruses, destroy them, and, in most cases, repair any damage they

have caused. To provide ongoing protection against newly discovered viruses, antivirus software

must be kept up to date.

Windows Defender is preinstalled on your computer. It is strongly recommended that you continue to

use an antivirus program in order to fully protect your computer.

For more information about computer viruses, access HP Support Assistant. To access HP Support

Assistant on the Start screen, select the HP Support Assistant app.

Using firewall software

Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be a

software program you install on your computer and/or network, or it can be a solution made up of

both hardware and software.

There are two types of firewalls to consider:

● Host-based firewalls—Software that protects only the computer it is installed on.

●

Network-based firewalls—Installed between your DSL or cable modem and your home network

to protect all the computers on the network.

When a firewall is installed on a system, all data sent to and from the system is monitored and

compared with a set of user-defined security criteria. Any data that does not meet those criteria is

blocked.

Your computer or networking equipment may already have a firewall installed. If not, firewall software

solutions are available.

NOTE: Under some circumstances a firewall can block access to Internet games, interfere with

printer or file sharing on a network, or block authorized e-mail attachments. To temporarily resolve the

problem, disable the firewall, perform the task that you want to perform, and then reenable the

firewall. To permanently resolve the problem, reconfigure the firewall.

Installing critical security updates

CAUTION: Microsoft® sends out alerts regarding critical updates. To protect the computer from

security breaches and computer viruses, install all critical updates from Microsoft as soon as you

receive an alert.

64 Chapter 9 Security

You can choose whether updates are installed automatically. To change the settings, from the Start

screen, type c, and then select Control Panel. Select System and Security, select Windows

Update, select Change settings, and then follow the on-screen instructions.

Using HP Client Security (select models only)

HP Client Security software is preinstalled on computer models. This software can be accessed

through the HP Client Security tile on the Start screen, the HP Client Security icon in the notification

area at the far right of the taskbar, or Windows Control Panel. It provides security features that help

protect against unauthorized access to the computer, networks, and critical data. For more

information, see the HP Client Security software Help.

Installing an optional security cable

NOTE: A security cable is designed to act as a deterrent, but it may not prevent the computer from

being mishandled or stolen.

NOTE: The security cable slot on your computer may look slightly different from the illustration in

this section. Refer to the

Getting to know your computer on page 4 section for the location of the

security cable slot on your computer.

1. Loop the security cable around a secured object.

2. Insert the key (1) into the cable lock (2).

3. Insert the cable lock into the security cable slot on the computer (3), and then lock the cable lock

with the key.

Using the fingerprint reader (select models only)

Integrated fingerprint readers are available on select computer models. In order to use the fingerprint

reader, you must enroll your fingerprints in the HP Client Security's Credential Manager. Refer to the

HP Client Security software Help.

After you enroll your fingerprints in Credential Manager, you can use HP Client Security's Password

Manager to store and fill in your user names and passwords in supported websites and applications.

Using HP Client Security (select models only) 65

Locating the fingerprint reader

The fingerprint reader is a small metallic sensor that is located on the right side of the keyboard.

Depending on your computer model, the reader may be oriented horizontally or vertically. Both

orientations require that you swipe your finger perpendicular to the metallic sensor. See

Buttons and

fingerprint reader (select models only) on page 6 for the location of the reader on your computer.

66 Chapter 9 Security

10 Maintenance

Adding or replacing memory modules

The computer has one memory module compartment. The capacity of the computer can be upgraded

by adding a memory module to the vacant expansion memory module slot or by upgrading the

existing memory module in the primary memory module slot.

WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power

cord and remove all batteries before installing a memory module.

CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning

any procedure, ensure that you are discharged of static electricity by touching a grounded metal

object.

CAUTION: To prevent information loss or an unresponsive system:

Shut down the computer before adding or replacing memory modules. Do not remove a memory

module while the computer is on, in the Sleep state, or in Hibernation.

If you are not sure whether the computer is off or in Hibernation, turn the computer on by pressing the

power button. Then shut down the computer through the operating system.

NOTE: To use a dual-channel configuration when adding a second memory module, be sure that

both memory modules are identical.

NOTE: The primary memory is located in the bottom memory slot and the expansion memory is

located in the top memory slot.

To add or replace a memory module:

1. Save your work and shut down the computer.

2. Disconnect AC power and external devices connected to the computer.

3. Remove the service door (see

Removing the service door on page 52).

4. Remove the battery (see

Removing a battery on page 42).

5. If you are replacing a memory module, remove the existing memory module:

a. Pull away the retention clips (1) on each side of the memory module.

The memory module tilts up.

Adding or replacing memory modules 67

b. Grasp the edge of the memory module (2), and then gently pull the memory module out of

the memory module slot.

CAUTION: To prevent damage to the memory module, hold the memory module by the

edges only. Do not touch the components on the memory module.

To protect a memory module after removal, place it in an electrostatic-safe container.

6. Insert a new memory module:

CAUTION: To prevent damage to the memory module, hold the memory module by the edges

only. Do not touch the components on the memory module.

a. Align the notched edge (1) of the memory module with the tab in the memory module slot.

b. With the memory module at a 45-degree angle from the surface of the memory module

compartment, press the module (2) into the memory module slot until it is seated.

68 Chapter 10 Maintenance

c. Gently press the memory module (3) down, applying pressure to both the left and right

edges of the memory module, until the retention clips snap into place.

CAUTION: To prevent damage to the memory module, be sure that you do not bend the

memory module.

7. Replace the service door (see Replacing the service door on page 52).

8. Insert the battery (see

Inserting a battery on page 41).

9. Connect AC power and external devices to the computer.

10. Turn on the computer.

Cleaning your computer

Use the following products to safely clean your computer:

●

Dimethyl benzyl ammonium chloride 0.3 percent maximum concentration (For example:

Disposable wipes, which come in a variety of brand names.)

●

Alcohol-free glass cleaning fluid

●

Water with mild soap solution

●

Dry microfiber cleaning cloth or a chamois (static-free cloth without oil)

●

Static-free cloth wipes

Cleaning your computer 69

CAUTION: Avoid strong cleaning solvents that can permanently damage your computer. If you are

not sure that a cleaning product is safe for your computer, check the product contents to make sure

that ingredients such as alcohol, acetone, ammonium chloride, methylene chloride, and hydrocarbons

are not included in the product.

Fibrous materials, such as paper towels, can scratch the computer. Over time, dirt particles and

cleaning agents can get trapped in the scratches.

Cleaning procedures

Follow the procedures in this section to safely clean your computer.

WARNING! To prevent electric shock or damage to components, do not attempt to clean your

computer while it is turned on.

Turn off the computer.

Disconnect external power.

Disconnect all powered external devices.

CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids

directly on any computer surface. Liquids dripped on the surface can permanently damage internal

components.

Cleaning the display (All-in-Ones or Notebooks)

Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be

sure that the display is dry before closing the display.

Cleaning the sides or cover

To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning

solutions listed previously or use an acceptable disposable wipe.

NOTE: When cleaning the cover of the computer, use a circular motion to aid in removing dirt and

debris.

Cleaning the TouchPad, keyboard, or mouse

WARNING! To reduce the risk of electric shock or damage to internal components, do not use a

vacuum cleaner attachment to clean the keyboard. A vacuum cleaner can deposit household debris

on the keyboard surface.

CAUTION: To prevent damage to internal components, do not allow liquids to drip between the

keys.

●

To clean the TouchPad, keyboard, or mouse, use a soft microfiber cloth or a chamois moistened

with one of the cleaning solutions listed previously or use an acceptable disposable wipe.

●

To prevent keys from sticking and to remove dust, lint, and particles from the keyboard, use a

can of compressed air with a straw extension.

Updating programs and drivers

HP recommends that you update your programs and drivers on a regular basis with the latest

versions. Go to

http://www.hp.com/support to download the latest versions. You can also register to

receive automatic update notifications when they become available.

70 Chapter 10 Maintenance

Using SoftPaq Download Manager

HP SoftPaq Download Manager (SDM) is a tool that provides quick access to SoftPaq information for

HP business computers without requiring the SoftPaq number. Using this tool, you can easily search

for SoftPaqs, and then download and unpack them.

SoftPaq Download Manager works by reading and downloading, from the HP FTP site, a published

database file containing computer model and SoftPaq information. SoftPaq Download Manager

allows you to specify one or more computer models to determine which SoftPaqs are available for

download.

SoftPaq Download Manager checks the HP FTP site for updates to the database and software. If

updates are found, they are downloaded and applied automatically.

SoftPaq Download Manager is available on the HP website. To use SoftPaq Download Manager to

download SoftPaqs, you must first download and install the program. Go to the HP website at

http://www.hp.com/go/sdm, and follow the instructions to download and install SoftPaq Download

Manager.

To download SoftPaqs:

▲

From the Start screen, type s. In the search box, type softpaq, and then select HP SoftPaq

Download Manager. Follow the instructions to download SoftPaqs.

NOTE: If prompted by User Account Control, click Yes.

Using SoftPaq Download Manager 71

11 Backup and recovery

To protect your information, use Windows backup and restore utilities to back up individual files and

folders, back up your entire hard drive, create system repair media (select models only) by using the

installed optical drive (select models only) or an optional external optical drive, or create system

restore points. In case of system failure, you can use the backup files to restore the contents of your

computer.

From the Start screen, type restore, click Settings, and then select from the list of displayed

options.

NOTE: For detailed instructions on various backup and restore options, perform a search for these

topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP

Support Assistant app.

In case of system instability, HP recommends that you print the recovery procedures and save them

for later use.

NOTE: Windows includes the User Account Control feature to improve the security of your

computer. You may be prompted for your permission or password for tasks such as installing

software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access

HP Support Assistant on the Start screen, select the HP Support Assistant app.

Backing up your information

Recovery after a system failure is as good as your most recent backup. You should create system

repair media and your initial backup immediately after initial system setup. As you add new software

and data files, you should continue to back up your system on a regular basis to maintain a

reasonably current backup. The system repair media (select models only) are used to start up (boot)

the computer and repair the operating system in case of system instability or failure. Your initial and

subsequent backups allow you to restore your data and settings if a failure occurs.

On Start screen, type backup, click Settings, and then select Save backup copies of your files

with File History.

You can back up your information to an optional external hard drive or a network drive.

Note the following when backing up:

●

Store personal files in the Documents library, and back it up regularly.

●

Back up templates that are stored in their associated programs.

●

Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot

of your settings. The screen shot can be a time-saver if you have to reset your preferences.

To create a backup using Backup and Restore:

NOTE: Be sure that the computer is connected to AC power before you start the backup process.

72 Chapter 11 Backup and recovery

NOTE: The backup process may take over an hour, depending on file size and the speed of the

computer.

1. From the Start screen, type backup, click Settings, and then select from the list of displayed

options.

2. Follow the on-screen instructions to set up your backup, create a system image (select models

only), or create system repair media (select models only).

Performing a system recovery

In case of system failure or instability, the computer provides the following tools to recover your files:

●

Windows recovery tools: You can use Windows Backup and Restore to recover information you

have previously backed up. You can also use Windows Automatic Repair to fix problems that

might prevent Windows from starting correctly.

●

f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.

The image includes the Windows operating system and software programs installed at the

factory.

NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair

media you previously created (select models only), you must purchase Windows 8 operating system

media to reboot the computer and repair the operating system. For additional information, see

Using

Windows 8 operating system media (purchased separately) on page 74.

Using the Windows recovery tools

To recover information you previously backed up:

▲ Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the

HP Support Assistant app.

To recover your information using Automatic Repair, follow these steps:

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All

files you have created and any software installed on the computer are permanently removed. When

reformatting is complete, the recovery process restores the operating system, as well as the drivers,

software, and utilities from the backup used for recovery.

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition and the Windows partition.

From the Start screen, type e, and then click File Explorer.

– or –

From the Start screen, type c, and then select Computer.

NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover

your operating system and programs using the Windows 8 operating system DVD and the Driver

Recovery media (both purchased separately). For additional information, see

Using Windows 8

operating system media (purchased separately) on page 74.

3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After

Windows has loaded, press and hold the shift key while clicking Restart.

4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.

5. Follow the on-screen instructions.

Performing a system recovery 73

NOTE: For additional information on recovering information using the Windows tools, perform a

search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen,

select the HP Support Assistant app.

Using f11 recovery tools

CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files

that you have created and any software that you have installed on the computer are permanently

removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that

were installed at the factory. Software not installed at the factory must be reinstalled.

To recover the original hard drive image using f11:

1. If possible, back up all personal files.

2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C,

and then select Computer.

NOTE: If the HP Recovery partition is not listed, you must recover your operating system and

programs using the Windows 8 operating system media and the Driver Recovery media (both

purchased separately). For additional information, see

Using Windows 8 operating system

media (purchased separately) on page 74.

3. If the HP Recovery partition is listed, restart the computer, and then press esc while the “Press

the ESC key for Startup Menu” message is displayed at the bottom of the screen.

4. Press f11 while the “Press <F11> for recovery” message is displayed on the screen.

5. Follow the on-screen instructions.

Using Windows 8 operating system media (purchased separately)

To order a Windows 8 operating system DVD, contact support. See the Worldwide Telephone

Numbers booklet included with the computer. You can also find contact information from the HP

website. Go to

http://www.hp.com/support, select your country or region, and follow the on-screen

instructions.

CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and

reformats the hard drive. All files that you have created and any software that you have installed on

the computer are permanently removed. When reformatting is complete, the recovery process helps

you restore the operating system, as well as drivers, software, and utilities.

To initiate recovery using a Windows 8 operating system DVD:

NOTE: This process takes several minutes.

1. If possible, back up all personal files.

2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical

drive before the Windows operating system loads.

3. When prompted, press any keyboard key.

4. Follow the on-screen instructions.

After the repair is completed:

1. Eject the Windows 8 operating system media and then insert the Driver Recovery media.

2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.

74 Chapter 11 Backup and recovery

Using Windows Refresh for quick and easy recovery

When your computer is not working properly and you need to regain system stability, the Windows

Refresh option allows you to start fresh and keep what is important to you.

IMPORTANT: Refresh removes any traditional applications that were not originally installed on the

system at the factory.

NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a

quick way to see what you might need to reinstall. See HP Support Assistant for instructions on

reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the

HP Support Assistant app.

NOTE: You may be prompted for your permission or password when using Refresh. See HP

Support Assistant for more information. To access HP Support Assistant on the Start screen, select

the HP Support Assistant app.

To start Refresh:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Scroll the right-side choices down to display Refresh your PC without affecting your files.

5. Under Refresh your PC without affecting your files, select Get started, and follow the on-

screen instructions.

Remove everything and reinstall Windows

Sometimes you want to perform detailed reformatting of your computer, or you want to remove

personal information before you give away or recycle your computer. The process described in this

section provides a speedy, simple way to return the computer to its original state. This option

removes all personal data, apps, and settings from your computer, and reinstalls Windows.

IMPORTANT: This option does not provide backups of your information. Before using this option,

back up any personal information you wish to retain.

You can initiate this option by using the f11 key or from the Start screen.

To use the f11 key:

1. Press f11 while the computer boots.

– or –

Press and hold f11 as you press the power button.

2. Choose your language.

3. Choose your keyboard layout.

4. Select Troubleshoot from the boot options menu.

5. Select Reset your PC, and follow the on-screen instructions.

Performing a system recovery 75

To use the Start screen:

1. On the Start screen, point to the far-right upper or lower corner of the screen to display the

charms.

2. Click Settings.

3. Click Change PC settings in the bottom-right corner of the screen, and then select General

from the PC settings screen.

4. Scroll the right-side choices down to display Remove everything and reinstall Windows.

5. Under Remove everything and reinstall Windows, select Get started, and follow the on-

screen instructions.

Using HP Software Setup

HP Software Setup can be used to reinstall drivers or select software that has been corrupted or

deleted from the system.

1. From the Start screen, type HP Software Setup, and select Apps.

2. Open HP Software Setup.

3. Follow the on-screen directions to reinstall drivers or select software.

76 Chapter 11 Backup and recovery

12 Computer Setup (BIOS), MultiBoot, and

System Diagnostics

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input

and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

Computer Setup includes settings for the types of devices installed, the startup sequence of the

computer, and the amount of system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the

computer from operating properly.

Starting Computer Setup

NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup

only if USB legacy support is enabled.

To start Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

To navigate and select in Computer Setup, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the

keyboard to navigate and make selections in Computer Setup.

2. Press f10 to enter Computer Setup.

●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then

press enter, or use a pointing device to click the item.

●

To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the

screen, or use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and

then follow the on-screen instructions.

Using Computer Setup 77

To exit Computer Setup menus, choose one of the following methods:

● To exit Computer Setup menus without saving your changes:

Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen

instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

●

To save your changes and exit Computer Setup menus:

Click the Save icon in the lower-right corner of the screen, and then follow the on-screen

instructions.

– or –

Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press

enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select File > Restore Defaults.

4. Follow the on-screen instructions.

5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and

then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory

settings.

78 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

Updating the BIOS

Updated versions of the BIOS may be available on the HP website.

Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

Some download packages contain a file named Readme.txt, which contains information regarding

installing and troubleshooting the file.

Determining the BIOS version

To determine whether available BIOS updates contain later BIOS versions than those currently

installed on the computer, you need to know the version of the system BIOS currently installed.

BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing

fn+esc (if you are already in Windows) or by using Computer Setup.

1. Start Computer Setup.

2. Use a pointing device or the arrow keys to select File > System Information.

3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner

of the screen, and then follow the on-screen instructions.

– or –

Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press

enter.

Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download

and install a BIOS update only when the computer is connected to reliable external power using the

AC adapter. Do not download or install a BIOS update while the computer is running on battery

power, docked in an optional docking device, or connected to an optional power source. During the

download and installation, follow these instructions:

Do not disconnect power on the computer by unplugging the power cord from the AC outlet.

Do not shut down the computer or initiate Sleep.

Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. From the Start screen, select the HP Support Assistant app.

2. Select Updates and tune-ups, and then select Check for HP updates now.

3. At the download area, follow these steps:

a. Identify the most recent BIOS update and compare it to the BIOS version currently installed

on your computer. Make a note of the date, name, or other identifier. You may need this

information to locate the update later, after it has been downloaded to your hard drive.

b. Follow the on-screen instructions to download your selection to the hard drive.

If the update is more recent than your BIOS, make a note of the path to the location on your

hard drive where the BIOS update is downloaded. You will need to access this path when

you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before

installing any software updates, especially system BIOS updates.

Using Computer Setup 79

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the

download is complete. If no instructions are displayed, follow these steps:

1. From the Start screen, type e, and then click File Explorer.

2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains

the update.

4. Double-click the file that has an .exe extension (for example, filename.exe).

The BIOS installation begins.

5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the

downloaded file from your hard drive.

Using MultiBoot

About the boot device order

As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility,

which is enabled at the factory, controls the order in which the system selects a boot device. Boot

devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and

USB devices. Boot devices contain bootable media or files that the computer needs to start and

operate properly.

NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the

boot order.

You can change the order in which the computer searches for a boot device by changing the boot

order in Computer Setup. You can also press esc while the “Press the ESC key for Startup Menu”

message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu

that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot

Express to set the computer to prompt you for a boot location each time the computer turns on or

restarts.

Choosing MultiBoot preferences

You can use MultiBoot in the following ways:

●

To set a new boot order that the computer uses each time it is turned on, by changing the boot

order in Computer Setup.

●

To dynamically choose the boot device, by pressing esc while the “Press the ESC key for

Startup Menu” message is displayed at the bottom of the screen, and then pressing f9 to enter

the Boot Device Options menu.

●

To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device

each time the computer is turned on or restarted.

80 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

Setting a new boot order in Computer Setup

To start Computer Setup and set a boot device order that the computer uses each time it is turned on

or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press

enter.

4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the

+ key.

– or –

To move the device down in the boot order, use a pointing device to click the down arrow, or

press the - key.

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Dynamically choosing a boot device using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:

1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing

esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the

screen.

2. Press f9.

3. Use a pointing device or the arrow keys to select a boot device, then press enter.

Setting a MultiBoot Express prompt

To start Computer Setup and set the computer to display the MultiBoot startup location menu each

time the computer is started or restarted, follow these steps:

1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup

Menu” message is displayed at the bottom of the screen.

2. Press f10 to enter Computer Setup.

3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and

then press enter.

4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you

want the computer to display the startup location menu before it defaults to the current MultiBoot

setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)

5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of

the screen, and then follow the on-screen instructions.

– or –

Using MultiBoot 81

Use the arrow keys to select File > Save Changes and Exit, and then press enter.

Your changes go into effect when the computer restarts.

Entering MultiBoot Express preferences

When the Express Boot menu is displayed during startup, you have the following choices:

●

To specify a boot device from the Express Boot menu, select your preference within the allotted

time, and then press enter.

●

To prevent the computer from defaulting to the current MultiBoot setting, press any key before

the allotted time expires. The computer will not start until you select a boot device and press

enter.

●

To allow the computer to start according to the current MultiBoot settings, wait for the allotted

time to expire.

Using System Diagnostics

System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is

functioning properly. The following diagnostic tests may be available in System Diagnostics:

●

System Tune-Up—This group of additional tests checks your computer to make sure that the

main components are functioning correctly. System Tune-Up runs longer and more

comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface,

the battery (and battery calibration), video memory, and the WLAN module status.

●

Start-up test—This test analyzes the main computer components that are required to start the

computer.

●

Run-in test—This test repeats the start-up test and checks for intermittent problems that the

start-up test does not detect.

●

Hard disk test—This test analyzes the physical condition of the hard drive, and then checks all

data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move

the data to a good sector.

●

Memory test—This test analyzes the physical condition of the memory modules. If it reports an

error, replace the memory modules immediately.

●

Battery test—This test analyzes the condition of the battery and calibrates the battery if

necessary. If the battery fails the test, contact HP support to report the issue and purchase a

replacement battery.

●

BIOS Management—You can update or rollback the version of the BIOS on the system. Do not

shut down or remove external power during the process. You will be given a confirmation screen

before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.

You can view system information and error logs or select languages in the System Diagnostics

window.

To start System Diagnostics:

1. Turn on or restart the computer. While the “Press the ESC key for Startup Menu” message is

displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed,

press f2.

2. Click the diagnostic test you want to run, and then follow the on-screen instructions.

82 Chapter 12 Computer Setup (BIOS), MultiBoot, and System Diagnostics

NOTE: If you need to stop a diagnostics test while it is running, press esc.

Using System Diagnostics 83

13 Support

Contacting support

If the information provided in this user guide or HP Support Assistant does not address your

questions, you can contact support. For U.S. support, go to

http://www.hp.com/go/contactHP. For

worldwide support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Here you can:

●

Chat online with an HP technician.

NOTE: When support chat is not available in a particular language, it is available in English.

●

E-mail support.

●

Find support telephone numbers.

●

Locate an HP service center.

84 Chapter 13 Support

Labels

The labels affixed to the computer provide information you may need when you troubleshoot system

problems or travel internationally with the computer:

IMPORTANT: All labels described in this section will be located in one of 3 places depending on

your computer model: Affixed to the bottom of the computer, located in the battery bay, or under the

service door.

For help finding these locations, see the descriptions in the section Bottom on page 12.

●

Service label—Provides important information to identify your computer. When contacting

support, you will probably be asked for the serial number, and possibly for the product number or

the model number. Locate these numbers before you contact support.

NOTE: Your service labels will resemble one of the examples shown below. Refer to the

illustration that most closely matches the service label on your computer.

Component

(1) Product name

(2) Serial number

(3) Product number

(4) Warranty period

(5) Model description (select models only)

Component

(1) Warranty period

(2) Model number

Labels 85

Component

(3) Serial number

(4) Product number

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the

approval markings of some of the countries or regions in which the devices have been approved

for use.

86 Chapter 13 Support

14 Specifications

● Input power

●

Operating environment

Input power

The power information in this section may be helpful if you plan to travel internationally with the

computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The

AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered

from a standalone DC power source, it should be powered only with an AC adapter or a DC power

source supplied and approved by HP for use with this computer.

The computer can operate on DC power within the following specifications.

Input Power Rating

Operating voltage and current 19.5V dc @ 2.31 A — 45 W

19.5V dc @ 3.33 A — 65 W

NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not

exceeding 240 V rms.

NOTE: The computer operating voltage and current can be found on the system regulatory label.

Operating environment

Factor Metric U.S.

Temperature

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating -20°C to 60°C -4°F to 140°F

Relative humidity (noncondensing)

Operating 10% to 90% 10% to 90%

Nonoperating 5% to 95% 5% to 95%

Maximum altitude (unpressurized)

Operating -15 m to 3,048 m -50 ft to 10,000 ft

Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft

Input power 87

A Traveling with the computer

For best results, follow these traveling and shipping tips:

●

Prepare the computer for traveling or shipping:

◦

Back up your information.

◦ Remove all discs and all external media cards, such as memory cards.

CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of

information, remove the media from a drive before removing the drive from a drive bay and

before shipping, storing, or traveling with a drive.

◦

Turn off and then disconnect all external devices.

◦

Shut down the computer.

●

Take along a backup of your information. Keep the backup separate on the computer.

●

When traveling by air, carry the computer as hand luggage; do not check it in with the rest of

your bags.

CAUTION: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields

include airport walk-through devices and security wands. Airport conveyer belts and similar

security devices that check carry-on baggage use X-rays instead of magnetism and do not

damage drives.

●

In-flight computer use is at the discretion of the airline. If you plan to use the computer during a

flight, check with the airline in advance.

●

If the computer will be unused and disconnected from external power for more than 2 weeks,

remove the battery and store it separately.

●

If you are shipping the computer or a drive, use suitable protective packaging and label the

package “FRAGILE.”

●

If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an

802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General

Packet Radio Service (GPRS) device, the use of these devices may be restricted in some

environments. Such restrictions may apply onboard aircraft, in hospitals, near explosives, and in

hazardous locations. If you are uncertain of the policy that applies to the use of a particular

device, ask for authorization to use it before you turn it on.

● If you are traveling internationally, follow these suggestions:

◦ Check the computer-related customs regulations for each country or region on your

itinerary.

◦

Check the power cord and adapter requirements for each location in which you plan to use

the computer. Voltage, frequency, and plug configurations vary.

WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not

attempt to power the computer with a voltage converter kit sold for appliances.

88 Appendix A Traveling with the computer

B Troubleshooting

The following sections are included in this appendix:

Troubleshooting resources

● Access website links and additional information about the computer through HP Support

Assistant. To access HP Support Assistant on the Start screen, select the HP Support

Assistant app.

NOTE: Some checkup and repair tools require an Internet connection. HP also provides

additional tools that do not require an Internet connection.

●

Contact HP support. For U.S. support, go to

http://www.hp.com/go/contactHP. For worldwide

support, go to

http://welcome.hp.com/country/us/en/wwcontact_us.html.

Choose from the following types of support:

◦

Chat online with an HP technician.

NOTE: When chat is not available in a particular language, it is available in English.

◦

E-mail HP support.

◦

Find HP support worldwide telephone numbers.

◦

Locate an HP service center.

Resolving issues

The following sections describe several common issues and solutions.

The computer is unable to start up

If the computer does not turn on when you press the power button, the following suggestions may

help you determine why the computer does not start up:

●

If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be

sure that the outlet is providing adequate power.

NOTE: Use only the AC adapter provided with the computer or one approved by HP for this

computer.

●

If the computer is plugged into an external power source other than an AC outlet, plug the

computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter

connections are secure.

Troubleshooting resources 89

The computer screen is blank

If the screen is blank but you have not turned off the computer, one or more of these settings may be

the cause:

●

The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is

an energy-saving feature that turns off the display. Sleep can be initiated by the system while the

computer is on but is not in use, or when the computer has reached a low battery level. To

change these and other power settings, right-click the Battery icon on the Windows desktop in

the notification area, at the far right of the taskbar, and then click Preferences.

●

The computer may not be set to display the image on the computer screen. To transfer the

image to the computer screen, press fn+f4. On most models, when an optional external display,

such as a monitor, is connected to the computer, the image can be displayed on the computer

screen or the external display, or on both devices simultaneously. When you press fn+f4

repeatedly, the image alternates among the computer display, one or more external displays,

and simultaneous display on all devices.

Software is functioning abnormally

If the software is unresponsive or responds abnormally, restart the computer by pointing to the right

side of the screen. When the charms display, click Settings. Click the Power icon, and then click

Shut down. If you cannot restart the computer using this procedure, see the next section,

The

computer is on but not responding on page 90.

The computer is on but not responding

If the computer is turned on but is not responding to software or keyboard commands, try the

following emergency shutdown procedures, in the sequence provided, until shutdown occurs:

CAUTION: Emergency shutdown procedures result in the loss of unsaved information.

●

Press and hold the power button for at least 5 seconds.

●

Disconnect the computer from external power and remove the battery.

The computer is unusually warm

It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels

unusually warm, it may be overheating because a vent is blocked.

If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be

sure to keep all vents free from obstructions while you are using the computer.

WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not

place the computer directly on your lap or obstruct the computer air vents. Use the computer only on

a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft

surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to

contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer

and the AC adapter comply with the user-accessible surface temperature limits defined by the

International Standard for Safety of Information Technology Equipment (IEC 60950).

NOTE: The fan in the computer starts up automatically to cool internal components and prevent

overheating. It is normal for the internal fan to cycle on and off during operation.

90 Appendix B Troubleshooting

An external device is not working

Follow these suggestions if an external device does not function as expected:

●

Turn on the device according to the manufacturer's instructions.

●

Be sure that all device connections are secure.

● Be sure that the device is receiving electrical power.

●

Be sure that the device, especially if it is older, is compatible with the operating system.

●

Be sure that the correct drivers are installed and updated.

The wireless network connection is not working

If a wireless network connection is not working as expected, follow these suggestions:

● To enable or disable a wireless or wired network device, right-click the Network Connection

icon on the Windows desktop in the notification area, at the far right of the taskbar. To enable

devices, select the check box from the menu option. To disable the device, clear the check box.

●

Be sure that the wireless device is turned on.

●

Be sure that the computer wireless antennas are free from obstructions.

●

Be sure that the cable or DSL modem and its power cord are properly connected and that the

lights are on.

● Be sure that the wireless router or access point is properly connected to its power adapter and to

the cable or DSL modem, and that the lights are on.

●

Disconnect and then reconnect all cables, and turn the power off and then back on.

A disc does not play

●

Save your work and close all open programs before playing a CD or a DVD.

●

Log off the Internet before playing a CD or a DVD.

●

Be sure that you insert the disc properly.

●

Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.

Wipe from the center of the disc to the outer edge.

●

Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit

available at many electronics stores.

●

Disable Sleep mode before playing the disc.

Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if

you want to continue. If this message is displayed, click No. After you click No, the computer

may behave in either of the following ways:

◦

Playback may resume.

– or –

◦

The playback window in the multimedia program may close. To return to playing the disc,

click the Play button in your multimedia program to restart the disc. In rare cases, you may

need to exit the program and then restart it.

Resolving issues 91

A movie is not visible on an external display

1. If both the computer display and an external display are turned on, press fn+f4 one or more

times to switch between the 2 displays.

2. Configure the monitor settings to make the external display primary:

a. From the Windows desktop, right-click on a blank area of the computer desktop, and select

Screen resolution.

b. Specify a primary display and a secondary display.

NOTE: When using both displays, the DVD image will not appear on any display designated as

the secondary display.

92 Appendix B Troubleshooting

C Electrostatic discharge

Electrostatic discharge is the release of static electricity when two objects come into contact—for

example, the shock you receive when you walk across the carpet and touch a metal door knob.

A discharge of static electricity from fingers or other electrostatic conductors may damage electronic

components. To prevent damage to the computer, damage to a drive, or loss of information, observe

these precautions:

●

If removal or installation instructions direct you to unplug the computer, unplug it after being

properly grounded and before removing a cover.

●

Keep components in their electrostatic-safe containers until you are ready to install them.

●

Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.

●

Use nonmagnetic tools.

● Before handling components, discharge static electricity by touching an unpainted metal surface

of the component.

●

If you remove a component, place it in an electrostatic-safe container.

If you need more information about static electricity or assistance with component removal or

installation, contact HP support.

Index

AC adapter, testing 45

AC adapter/battery light 8

accessory battery connector,

identifying 12

administrator password 58

airport security devices 51

antivirus software 64

audio functions, checking 34

audio-in (microphone) jack,

identifying 9

audio-out (headphone) jack,

identifying 9

Automatic DriveLock password

entering 63

removing 63

Backup and Restore 72

battery

conserving power 43

discharging 40

displaying remaining charge

disposing 44

low battery levels 41

replacing 44

storing 43

Battery Check 40

battery information, finding 40

battery power 40

battery temperature 43

BIOS

determining version 79

downloading an update 79

updating 79

Bluetooth device 15, 20

Bluetooth label 86

buttons

left pointing stick 4

left TouchPad 4

media 33

power 6, 37

right pointing stick 4

right TouchPad 4

volume 33

Windows button 7

cables

USB 49

caps lock light, identifying 5

caring for your computer 69

checking audio functions 34

cleaning your computer 69

components

bottom 12

display 11

front 8

left side 10

right side 9

top 4

computer reset 75

Computer Setup

BIOS administrator password

DriveLock password 60

navigating and selecting 77

restoring factory settings 78

computer, traveling 43, 88

connecting to a WLAN 18

connector, power 9

conservation, power 43

corporate WLAN connection 18

critical battery level 38

critical updates, software 64

Disk Cleanup software 55

Disk Defragmenter software 55

display image, switching 30

DisplayPort, connecting 35

DisplayPort, identifying 9

docking connector, identifying 9

drive media 38

DriveLock password

changing 62

description 60

entering 62

removing 62

setting 61

drives

external 50

handling 51

hard 50

optical 50

using 51

electrostatic discharge 93

embedded numeric keypad,

identifying 7, 31

esc key, identifying 7

external AC power, using 44

external devices 49

external drive 50

external monitor port 35

external VGA monitor port 10

f11 recovery 74

Face Recognition 34

fingerprint reader 65

fingerprint reader, identifying 6

firewall software 64

fn key, identifying 7, 29

function keys, identifying 7

GPS 20

graphics

AMD Dual Graphics 45

Hybrid Graphics 45

graphics modes, switching 45

hard drive

external 50

HP 3D DriveGuard 56

installing 54

removing 53

hard drive light 8, 56

hard drive recovery 74

hard drive, identifying 12, 13

94 Index

headphone (audio-out) jack 9

Hibernation

exiting 39

initiating 39

high-definition devices,

connecting 36

hot keys

adjusting volume 30

decrease screen brightness

decreasing speaker sound 30

description 29

increase screen brightness 30

increasing speaker sound 30

keyboard backlight 30

Sleep 30

switching screen image 30

using 29

hot keys, media 33

HP 3D DriveGuard 56

HP Client Security 65

HP Mobile Broadband, disabled

hubs 48

input power 87

integrated webcam light,

identifying 11

Intel Wireless Display 36

internal display switch 11

internal microphones, identifying

Internet connection setup 17

issues, resolving 89

jacks

audio-in (microphone) 9

audio-out (headphone) 9

network 9

RJ-45 (network) 9

Java Card

defined 47

inserting 47

removing 48

keyboard backlight 30

keyboard hot keys, identifying 29

keypad

embedded numeric 7

identifying 31

keypad, external

num lock 32

using 32

keys

esc 7

fn 7

function 7

media 33

volume 33

labels

Bluetooth 86

regulatory 86

serial number 85

wireless certification 86

WLAN 86

latches, service door release 12,

legacy support, USB 77

lights

AC adapter/battery 8

caps lock 5

hard drive 8

power 5, 8

webcam 11

wireless 5, 8

lights, hard drive 56

low battery level 41

maintenance

Disk Cleanup 55

Disk Defragmenter 55

media activity controls 33

media hot keys 33

memory card 38

inserting 46

removing 46

supported formats 46

memory card reader, identifying

memory module

identifying 12, 13

inserting 68

removing 67

replacing 67

microphone (audio-in) jack,

identifying 9

mouse, external

setting preferences 22

network jack, identifying 9

num lk key, identifying 31

num lock, external keypad 32

operating environment 87

optical drive 50

optional external devices, using

passwords

administrator 58

BIOS administrator 59

DriveLock 60

user 58

pinching TouchPad gesture 25

pointing devices, setting

preferences 22

pointing stick 4

ports

DisplayPort 9, 35

external monitor 35

external VGA monitor 10

Intel Wireless Display 36

VGA 35

power

battery 40

conserving 43

options 38

power button 37

power button, identifying 6

power connector, identifying 9

power lights 5, 8

power switch 37

power-saving states 38

product name and number,

computer 85

public WLAN connection 18

readable media 38

recovery 75

recovery partition 74

Index 95

recycle

computer 75

refresh 75

regulatory information

regulatory label 86

wireless certification labels 86

remove everything and reinstall

Windows 75

reset

computer 75

steps 75

restoring the hard drive 74

RJ-45 (network) jack, identifying

rotating TouchPad gesture 26

screen brightness keys 30

screen image, switching 30

scrolling TouchPad gesture 25

security cable slot, identifying 10

security, wireless 17

serial number 85

serial number, computer 85

service door release latch 12, 14

setting password protection on

wakeup 39

setting power options 38

setup of WLAN 17

setup utility

navigating and selecting 77

restoring factory settings 78

shutdown 37

SIM

inserting 19

SIM slot, identifying 13, 14

Sleep

exiting 38

initiating 38

slots

security cable 10

smart card 10

smart card

defined 47

inserting 47

removing 48

smart card slot 10

SoftPaqs, downloading 71

software

antivirus 64

critical updates 64

Disk Cleanup 55

Disk Defragmenter 55

firewall 64

speakers, identifying 6

storing a battery 43

switch, power 37

System Diagnostics 82

temperature 43

testing an AC adapter 45

TouchPad

buttons 4

using 22

TouchPad gestures

pinching 25

rotating 26

scrolling 25

zooming 25

TouchPad zone

identifying 4

traveling with the computer 43,

86, 88

troubleshooting

disc play 91

troubleshooting, external display

turning off the computer 37

unresponsive system 37

USB 3.0 port 9, 10

USB cable, connecting 49

USB devices

connecting 49

description 48

removing 49

USB hubs 48

USB legacy support 77

USB ports, identifying 9, 10

user password 58

using

external AC power 44

power-saving states 38

vents, identifying 10, 13, 14

VGA port, connecting 35

video 35

volume

adjusting 33

buttons 33

keys 33

volume keys, identifying 30

webcam 11, 34

webcam light, identifying 11

webcam, identifying 11

Windows

Refresh 75

reinstall 75

remove everything and reinstall

option 75

reset 75

Windows 8 operating system

DVD 74

Windows button, identifying 7

wireless antennas, identifying 11

wireless button 15

wireless certification label 86

wireless controls

button 15

operating system 15

wireless light 5, 8, 15

wireless network (WLAN)

connecting 18

corporate WLAN connection

equipment needed 17

functional range 18

public WLAN connection 18

security 17

using 16

WLAN antennas, identifying 11

WLAN device 16, 86

WLAN label 86

writable media 38

WWAN antennas, identifying 11

WWAN device 15, 18

zooming TouchPad gesture 25

96 Index

hallo heb van miijn vriendin een hp elitebook en ik kan de shift toets niet vinden Gesteld op 5-3-2023 om 09:28
Reageer op deze vraag Misbruik melden
numlock lijkt actief. Ik krijg geluidsmelding bij invoeren cijfer maar waar zit dat op toetsenbbord Gesteld op 12-12-2022 om 12:06
Reageer op deze vraag Misbruik melden
geboortejaar opgeven bij configuratie
kan jaar niet invoeren alles is 2000 Gesteld op 20-7-2022 om 17:12
Reageer op deze vraag Misbruik melden
Goede morgen, ik heb een externe Cd/dvd-speler, van parya hoe kan ik die laten werken met mijn hp-elitebook?? Alvast bedankt!! Gesteld op 24-10-2021 om 10:14
Reageer op deze vraag Misbruik melden
Er brandt een geel lampje bovenaan links in het touchpad. Wat betekent dat? Kan ik het doven. Gesteld op 16-1-2021 om 14:12
Reageer op deze vraag Misbruik melden
ik kan geen mail adres opgeven. @ toets kan ik niet krijgen. Ook niet als de shift toets gebruik of ctrl samen met de alt toets Gesteld op 17-7-2020 om 17:48
Reageer op deze vraag Misbruik melden

Hoe kan ik de voertaal van het engels omzetten naar nederlandse tekst Gesteld op 12-7-2020 om 19:18
Reageer op deze vraag Misbruik melden
Waar kan ik de simkaart vinden in de laptop? ik moet het nummer aflezen Gesteld op 14-6-2016 om 19:52
Reageer op deze vraag Misbruik melden
- Waar kan ik de simkaart vinden in de laptop? ik moet het nummer aflezen Geantwoord op 14-6-2016 om 19:54
  Waardeer dit antwoord (35) Misbruik melden

Misbruik melden

Gebruikershandleiding.com neemt misbruik van zijn services uitermate serieus. U kunt hieronder aangeven waarom deze vraag ongepast is. Wij controleren de vraag en zonodig wordt deze verwijderd.

Product:

Spelregels forum

Om tot zinvolle vragen te komen hanteren wij de volgende spelregels:

lees eerst de handleiding door;
controleer of uw vraag al eerder door iemand anders is gesteld;
probeer uw vraag zo duidelijk mogelijk te stellen;
heeft u een probleem en al geprobeerd om dit op te lossen, vermeld dit erbij aub;
heeft u een oplossing gekregen van een bezoeker dan horen wij dat graag in dit forum;
wilt u een reactie geven op een vraag of antwoord, gebruik dan niet dit formulier maar klik op de knop 'reageer op deze vraag';
uw vraag wordt direct op de website gezet; vermijd daarom persoonlijke gegevens in te vullen;

Belangrijk! Als er een antwoord wordt gegeven op uw vraag, dan is het voor de gever van het antwoord nuttig om te weten als u er wel (of niet) mee geholpen bent! Wij vragen u dus ook te reageren op een antwoord.

Belangrijk! Antwoorden worden ook per e-mail naar abonnees gestuurd. Laat uw emailadres achter op deze site, zodat u op de hoogte blijft. U krijgt dan ook andere vragen en antwoorden te zien.

Abonneren

Abonneer u voor het ontvangen van emails voor uw HP Elitebook 840 bij:

nieuwe vragen en antwoorden
nieuwe handleidingen

U ontvangt een email met instructies om u voor één of beide opties in te schrijven.

Ontvang uw handleiding per email

Vul uw emailadres in en ontvang de handleiding van HP Elitebook 840 in de taal/talen: Engels als bijlage per email.

De handleiding is 5,15 mb groot.

U ontvangt de handleiding per email binnen enkele minuten. Als u geen email heeft ontvangen, dan heeft u waarschijnlijk een verkeerd emailadres ingevuld of is uw mailbox te vol. Daarnaast kan het zijn dat uw internetprovider een maximum heeft aan de grootte per email. Omdat hier een handleiding wordt meegestuurd, kan het voorkomen dat de email groter is dan toegestaan bij uw provider.

Stel vragen via chat aan uw handleiding

Stel uw vraag over deze PDF

Andere handleiding(en) van HP Elitebook 840

HP Elitebook 840 Gebruiksaanwijzing - Nederlands - 96 pagina's

HP Elitebook 840 Gebruiksaanwijzing - Deutsch - 116 pagina's

Uw handleiding is per email verstuurd. Controleer uw email

Als u niet binnen een kwartier uw email met handleiding ontvangen heeft, kan het zijn dat u een verkeerd emailadres heeft ingevuld of dat uw emailprovider een maximum grootte per email heeft ingesteld die kleiner is dan de grootte van de handleiding.

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

Controleer uw email en volg de aanwijzingen op om uw inschrijving definitief te maken

U heeft geen emailadres opgegeven

Als u de handleiding per email wilt ontvangen, vul dan een geldig emailadres in.

Uw vraag is op deze pagina toegevoegd

Wilt u een email ontvangen bij een antwoord en/of nieuwe vragen? Vul dan hier uw emailadres in.

HP Elitebook 840 Handleiding

Hulp nodig? Stel uw vraag in het forum

Misbruik melden

Product:

Spelregels forum

Abonneren

Ontvang uw handleiding per email

Stel vragen via chat aan uw handleiding

Andere handleiding(en) van HP Elitebook 840

Uw handleiding is per email verstuurd. Controleer uw email

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

U heeft geen emailadres opgegeven

Uw vraag is op deze pagina toegevoegd

Info

HP Elitebook 840 Handleiding

Hulp nodig? Stel uw vraag in het forum

Forum

Misbruik melden

Product:

Spelregels forum

Abonneren

Ontvang uw handleiding per email

Stel vragen via chat aan uw handleiding

Andere handleiding(en) van HP Elitebook 840

Uw handleiding is per email verstuurd. Controleer uw email

Er is een email naar u verstuurd om uw inschrijving definitief te maken.

U heeft geen emailadres opgegeven

Uw vraag is op deze pagina toegevoegd

Info