Choosing MultiBoot preferences ....................................................................................................... 61
Setting a new boot order in Computer Setup ................................................................. 61
Dynamically choosing a boot device using the f9 prompt ............................................. 62
Setting a MultiBoot Express prompt .............................................................................. 62
Entering MultiBoot Express preferences ........................................................................ 62
Using HP PC Hardware Diagnostics (UEFI) (select models only) ......................................................................... 63
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 63
Using HP Sure Start (select models only) ............................................................................................................ 64
13 Support .................................................................................................................................................... 65
Contacting support .............................................................................................................................................. 65
Labels ................................................................................................................................................................... 65
14 Specications ............................................................................................................................................ 67
Input power .......................................................................................................................................................... 67
Operating environment ....................................................................................................................................... 67
Appendix A Traveling with the computer .......................................................................................................... 68
Appendix B Troubleshooting ........................................................................................................................... 69
Troubleshooting resources .................................................................................................................................. 69
Resolving issues .................................................................................................................................................. 69
The computer is unable to start up ................................................................................................... 69
The computer screen is blank ........................................................................................................... 69
Software is functioning abnormally ................................................................................................. 70
The computer is on but not responding ............................................................................................ 70
The computer is unusually warm ...................................................................................................... 70
An external device is not working ..................................................................................................... 70
The wireless network connection is not working ............................................................................. 71
An optional external optical disc does not play ................................................................................ 71
A movie is not visible on an external display .................................................................................... 71
The process of burning an optional external disc does not begin, or it stops before
completion ......................................................................................................................................... 72
Appendix C Electrostatic discharge .................................................................................................................. 73
Index ............................................................................................................................................................. 74
ENWW ix
