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HP ENVY 13 - ah0320 Handleiding

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User Guide
© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks of
Intel Corporation in the U.S. and other
countries. Windows is either a registered
trademark or trademark of Microsoft
Corporation in the United States and/or other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: April 2018
Document Part Number: L18268-001
Product notice
This guide describes features that are common
to most products. Some features may not be
available on your computer.
Not all features are available in all editions or
versions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update to
take full advantage of Windows functionality.
Windows 10 is automatically updated, which is
always enabled. ISP fees may apply and
additional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to nd your product. Then select
User Guides.
Software terms
By installing, copying, downloading, or
otherwise using any software product
preinstalled on this computer, you agree to be
bound by the terms of the HP End User License
Agreement (EULA). If you do not accept these
license terms, your sole remedy is to return the
entire unused product (hardware and software)
within 14 days for a full refund subject to the
refund policy of your seller.
For any further information or to request a full
refund of the price of the computer, please
contact your seller.
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the
computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, at
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits dened by the International Standard for Safety
of Information Technology Equipment (IEC 60950).
iii
iv Safety warning notice
Processor conguration setting (select products only)
IMPORTANT: Select products are congured with an Intel® Pentium® N35xx/N37xx series or a Celeron®
N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is
congured as described, do not change the processor conguration setting in mscong.exe from 4 or 2
processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory
reset to restore the original settings.
v
vi Processor conguration setting (select products only)
Table of contents
1 Starting right ................................................................................................................................................ 1
Best practices ......................................................................................................................................................... 1
More HP resources ................................................................................................................................................. 2
2 Getting to know your computer ...................................................................................................................... 4
Locating hardware ................................................................................................................................................. 4
Locating software .................................................................................................................................................. 4
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
TouchPad ............................................................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 15
Labels ................................................................................................................................................................... 16
3 Connecting to a network .............................................................................................................................. 18
Connecting to a wireless network ....................................................................................................................... 18
Using the wireless controls ............................................................................................................... 18
Airplane mode key .......................................................................................................... 18
Operating system controls ............................................................................................. 18
Connecting to a WLAN ....................................................................................................................... 19
Using HP Mobile Broadband (select products only) .......................................................................... 20
Using GPS (select products only) ...................................................................................................... 20
Using Bluetooth wireless devices (select products only) ................................................................. 20
Connecting Bluetooth devices ........................................................................................ 21
Connecting to a wired network—LAN (select products only) ............................................................................. 21
4 Enjoying entertainment features .................................................................................................................. 22
Using the camera ................................................................................................................................................. 22
Using audio .......................................................................................................................................................... 22
Connecting speakers ......................................................................................................................... 22
Connecting headphones .................................................................................................................... 22
vii
Connecting headsets ......................................................................................................................... 23
Using sound settings ......................................................................................................................... 23
Using video .......................................................................................................................................................... 23
Connecting a DisplayPort device using a USB Type-C cable (select products only) ......................... 23
Discovering and connecting to Miracast-compatible wireless displays (select products only) ...... 24
Using data transfer .............................................................................................................................................. 24
Connecting devices to a USB Type-C port (select products only) ..................................................... 25
5 Navigating the screen .................................................................................................................................. 26
Using TouchPad and touch screen gestures ........................................................................................................ 26
Tap ..................................................................................................................................................... 26
Two-nger pinch zoom ..................................................................................................................... 27
Two-nger slide (TouchPad only) ..................................................................................................... 27
Two-nger tap (TouchPad only) ........................................................................................................ 27
Four-nger tap (TouchPad only) ....................................................................................................... 27
Three-nger swipe (TouchPad only) ................................................................................................. 28
One-nger slide (touch screen only) ................................................................................................. 29
Using an optional keyboard or mouse ................................................................................................................. 29
Using an on-screen keyboard (select products only) .......................................................................................... 29
6 Managing power .......................................................................................................................................... 30
Using Sleep and Hibernation ............................................................................................................................... 30
Initiating and exiting Sleep ............................................................................................................... 30
Initiating and exiting Hibernation (select products only) ................................................................. 31
Shutting down (turning o) the computer .......................................................................................................... 31
Using the Power icon and Power Options ............................................................................................................ 32
Running on battery power ................................................................................................................................... 32
Using HP Fast Charge (select products only) .................................................................................... 32
Displaying battery charge ................................................................................................................. 33
Finding battery information in HP Support Assistant (select products only) .................................. 33
Conserving battery power ................................................................................................................. 33
Identifying low battery levels ........................................................................................................... 33
Resolving a low battery level ............................................................................................................ 34
Resolving a low battery level when external power is available ................................... 34
Resolving a low battery level when no power source is available ................................. 34
Resolving a low battery level when the computer cannot exit Hibernation .................. 34
Factory-sealed battery ...................................................................................................................... 34
Running on external power ................................................................................................................................. 34
viii
7 Maintaining your computer .......................................................................................................................... 36
Improving performance ....................................................................................................................................... 36
Using Disk Defragmenter .................................................................................................................. 36
Using Disk Cleanup ............................................................................................................................ 36
Using HP 3D DriveGuard (select products only) ................................................................................ 36
Identifying HP 3D DriveGuard status .............................................................................. 37
Updating programs and drivers .......................................................................................................................... 37
Cleaning your computer ...................................................................................................................................... 37
Cleaning procedures .......................................................................................................................... 37
Cleaning the display ........................................................................................................ 38
Cleaning the sides or cover ............................................................................................. 38
Cleaning the TouchPad, keyboard, or mouse (select products only) ............................. 38
Traveling with or shipping your computer .......................................................................................................... 38
8 Securing your computer and information ....................................................................................................... 40
Using passwords .................................................................................................................................................. 40
Setting Windows passwords ............................................................................................................. 40
Setting Setup Utility (BIOS) passwords ............................................................................................. 41
Using Windows Hello (select products only) ....................................................................................................... 41
Using Internet security software ......................................................................................................................... 42
Using antivirus software ................................................................................................................... 42
Using rewall software ..................................................................................................................... 42
Installing software updates ................................................................................................................................. 42
Using HP Managed Services (select products only) ............................................................................................ 43
Securing your wireless network .......................................................................................................................... 43
Backing up your software applications and information .................................................................................... 43
Using an optional security cable (select products only) ..................................................................................... 43
9 Using Setup Utility (BIOS) ............................................................................................................................. 44
Starting Setup Utility (BIOS) ................................................................................................................................ 44
Updating Setup Utility (BIOS) .............................................................................................................................. 44
Determining the BIOS version ........................................................................................................... 44
Downloading a BIOS update .............................................................................................................. 45
10 Using HP PC Hardware Diagnostics .............................................................................................................. 46
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 46
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 46
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 47
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 47
ix
Installing HP PC Hardware Diagnostics Windows ............................................................................. 47
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 47
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 48
Downloading HP PC Hardware Diagnostics UEFI to a USB ash drive .............................................. 48
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 48
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 48
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 49
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 49
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 49
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 49
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 49
11 Backing up, restoring, and recovering .......................................................................................................... 51
Using Windows tools ........................................................................................................................................... 51
Creating HP Recovery media (select products only) ........................................................................................... 51
Using HP Recovery Manager to create recovery media .................................................................... 52
Before you begin ............................................................................................................. 52
Creating the recovery media ........................................................................................... 52
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 53
Restoring and recovery ........................................................................................................................................ 53
Restoring, resetting, and refreshing using Windows tools .............................................................. 53
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 53
Recovering using HP Recovery Manager ........................................................................................... 53
Recovering using the HP Recovery partition (select products only) ................................................ 54
Recovering using HP Recovery media ............................................................................................... 54
Changing the computer boot order ................................................................................................... 55
Removing the HP Recovery partition (select products only) ............................................................ 55
12 Specications ............................................................................................................................................ 56
Input power .......................................................................................................................................................... 56
Operating environment ....................................................................................................................................... 57
13 Electrostatic Discharge .............................................................................................................................. 58
14 Accessibility .............................................................................................................................................. 59
Supported assistive technologies ....................................................................................................................... 59
Contacting support .............................................................................................................................................. 59
x
Index ............................................................................................................................................................. 60
xi
xii
1 Starting right
This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to
learn about best practices after you set up your computer, fun things to do with your computer, and where to
nd additional HP resources.
Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your
smart investment:
● Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering
on page 51.
● If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 18.
● Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 4 and Enjoying entertainment features on page 22.
● Update or purchase antivirus software. See Using antivirus software on page 42.
Best practices 1
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