11 Troubleshooting
• Ethernet problems
• Wireless communication problems
• Printer is not printing
• Paper jam
• Paper problems
• Print quality is poor
• Document is misprinted
• Photos are not printing correctly
• Banners are not printing correctly
• Borderless printing problems
• Error messages
• Printer lights are on or flashing
• Document prints slowly
• PictBridge problems
• If you continue to have problems
11.1 Ethernet problems
Printer does not print
Print an HP Report page.
If the HP Report page does not print, verify the following:
• The printer is set up and powered on.
• The print cartridges are installed correctly.
• The printer is on and the paper tray is loaded.
• The printer is free of paper jams.
If any of these items are problems,, then see the printer is not printing page.
If the HP Report page does print, try the following steps:
Link light
If the printer still does not print, then look at the Link light on the back of the printer:
HP Deskjet 6800 series printer
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