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HP Color LaserJet Pro MFP M282-M285
www.hp.com/videos/LaserJet
www.hp.com/support/
ljM282MFP
User Guide
HP Color LaserJet Pro MFP M282-M285
User Guide
Table of contents
1 Printer overview ........................................................................................................................................................................................ 1
Warning icons ............................................................................................................................................................................ 2
Printer views .............................................................................................................................................................................. 3
Printer front view ................................................................................................................................................. 3
Printer back view .................................................................................................................................................. 4
Control-panel view ............................................................................................................................................... 5
Home screen layout ........................................................................................................................ 6
How to use the touchscreen control panel ................................................................................. 7
Printer specications ................................................................................................................................................................ 8
Technical specications ....................................................................................................................................... 8
Supported operating systems ........................................................................................................................... 8
Mobile printing solutions .................................................................................................................................. 10
Printer dimensions ............................................................................................................................................ 11
Power consumption, electrical specications, and acoustic emissions .................................................... 12
Operating environmental range ...................................................................................................................... 12
Printer hardware setup and software installation ............................................................................................................ 13
2 Paper trays .............................................................................................................................................................................................. 15
Introduction ............................................................................................................................................................................. 16
Load paper to the single-sheet slot (Tray 1) ..................................................................................................................... 16
Introduction ........................................................................................................................................................ 16
Tray 1 paper orientation ................................................................................................................................... 18
Load paper to Tray 2 ............................................................................................................................................................. 19
Introduction ........................................................................................................................................................ 19
Tray 2 paper orientation ................................................................................................................................... 21
Load and print envelopes ..................................................................................................................................................... 23
Introduction ........................................................................................................................................................ 23
Print envelopes .................................................................................................................................................. 23
Envelope orientation ......................................................................................................................................... 24
Load and print labels ............................................................................................................................................................. 25
Introduction ........................................................................................................................................................ 25
Manually feed labels ......................................................................................................................................... 25
ENWW iii
Printer control panel ..................................................................................................................... 75
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ................................. 75
Step 4: Run a fax test ........................................................................................................................................ 76
Send a fax ................................................................................................................................................................................ 77
Fax from the atbed scanner .......................................................................................................................... 77
Fax from the document feeder ....................................................................................................................... 78
Use speed dials and group-dial entries ......................................................................................................... 78
Send a fax from the software .......................................................................................................................... 79
Send a fax from a third-party software program, such as Microsoft Word ............................................. 79
8 Manage the printer ................................................................................................................................................................................. 81
Use HP Web Services applications (touchscreen models only) ...................................................................................... 82
Change the printer connection type (Windows) ................................................................................................................ 83
Advanced conguration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows) ....................... 84
Congure IP network settings .............................................................................................................................................. 87
Introduction ........................................................................................................................................................ 87
Printer sharing disclaimer ................................................................................................................................ 87
View or change network settings ................................................................................................................... 87
Rename the printer on a network ................................................................................................................... 87
Manually congure IPv4 TCP/IP parameters from the control panel ........................................................ 88
Printer security features ....................................................................................................................................................... 89
Introduction ........................................................................................................................................................ 89
Assign or change the system password using the Embedded Web Server ............................................. 89
Energy-conservation settings .............................................................................................................................................. 90
Introduction ........................................................................................................................................................ 90
Print with EconoMode ....................................................................................................................................... 90
Set the Sleep/Auto O After Inactivity setting .............................................................................................. 90
Set the Shut Down After Inactivity delay and congure the printer to use 1 watt or less of power .... 90
Set the Delay Shut Down setting .................................................................................................................... 91
HP Web Jetadmin ................................................................................................................................................................... 92
Update the rmware .............................................................................................................................................................. 93
Method one: Update the rmware using the control panel ........................................................................ 93
Method two: Update the rmware using the Firmware Update Utility ..................................................... 93
9 Solve problems ....................................................................................................................................................................................... 95
Customer support .................................................................................................................................................................. 96
Control panel help system .................................................................................................................................................... 97
Restore the factory-set defaults ......................................................................................................................................... 98
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel ................................. 99
Change the “Very Low” settings ...................................................................................................................... 99
For printers with fax capability ................................................................................................. 100
vi ENWW
Order supplies .................................................................................................................................................. 100
Printer does not pick up paper or misfeeds .................................................................................................................... 101
Introduction ...................................................................................................................................................... 101
The product does not pick up paper ............................................................................................................ 101
The product picks up multiple sheets of paper .......................................................................................... 101
The document feeder jams, skews, or picks up multiple sheets of paper ............................................ 101
Clear paper jams .................................................................................................................................................................. 103
Introduction ...................................................................................................................................................... 103
Paper jam locations ........................................................................................................................................ 103
Experiencing frequent or recurring paper jams? ....................................................................................... 104
Clear paper jams in the document feeder ................................................................................................... 105
Clear paper jams in the single-sheet slot (Tray 1) ..................................................................................... 108
Clear paper jams in Tray 2 ............................................................................................................................. 110
Clear paper jams in the rear door and the fuser area ............................................................................... 112
Clear paper jams in the duplexer (duplex models only) ............................................................................ 114
Clear paper jams in the output bin ............................................................................................................... 116
Improve print quality ........................................................................................................................................................... 118
Introduction ...................................................................................................................................................... 118
Update the printer rmware .......................................................................................................................... 119
Print from a dierent software program ..................................................................................................... 119
Check the paper-type setting for the print job ........................................................................................... 119
Check the paper type setting on the printer .......................................................................... 119
Check the paper type setting (Windows) ................................................................................ 119
Check the paper type setting (macOS) ................................................................................... 119
Check toner-cartridge status ........................................................................................................................ 120
Print a cleaning page ...................................................................................................................................... 120
Visually inspect the toner cartridge or cartridges ...................................................................................... 121
Check paper and the printing environment ................................................................................................ 121
Step one: Use paper that meets HP specications ............................................................... 121
Step two: Check the environment ............................................................................................ 121
Step three: Set the individual tray alignment ........................................................................ 122
Try a dierent print driver .............................................................................................................................. 122
Check the EconoMode settings ..................................................................................................................... 123
Adjust Print Density ........................................................................................................................................ 123
Calibrate the printer to align the colors ....................................................................................................... 124
Adjust color settings (Windows) ................................................................................................................... 124
Print and interpret the print quality page ................................................................................................... 124
Resolving print quality problems ...................................................................................................................................... 126
Introduction ...................................................................................................................................................... 126
Troubleshoot print quality problems ........................................................................................................... 126
Improve copy and scan image quality .............................................................................................................................. 134
ENWW vii
Introduction ...................................................................................................................................................... 134
Check the scanner glass for dirt and smudges .......................................................................................... 134
Eliminate lines or streaks when using the document feeder .................................................................. 135
Check the paper settings ............................................................................................................................... 135
Check the image adjustment settings ......................................................................................................... 135
Optimize for text or pictures ......................................................................................................................... 136
Check the scanner resolution and color settings on the computer ........................................................ 136
Resolution and color guidelines ............................................................................................... 136
Color .............................................................................................................................................. 137
Edge-to-edge copying .................................................................................................................................... 137
Clean the pickup rollers and separation pad in the document feeder .................................................... 138
Improve fax image quality .................................................................................................................................................. 139
Introduction ...................................................................................................................................................... 139
Check the scanner glass for dirt and smudges .......................................................................................... 139
Check the send-fax resolution settings ....................................................................................................... 140
Check the error-correction settings ............................................................................................................. 140
Check the t-to-page setting ........................................................................................................................ 140
Clean the pickup rollers and separation pad in the document feeder .................................................... 141
Send to a dierent fax machine .................................................................................................................... 142
Check the sender's fax machine ................................................................................................................... 142
Solve wired network problems .......................................................................................................................................... 143
Introduction ...................................................................................................................................................... 143
Poor physical connection ............................................................................................................................... 143
The computer is using the incorrect IP address for the printer ............................................................... 143
The computer is unable to communicate with the printer ....................................................................... 144
The printer is using incorrect link and duplex settings for the network ................................................. 144
New software programs might be causing compatibility problems ....................................................... 144
The computer or workstation might be set up incorrectly ....................................................................... 144
The printer is disabled, or other network settings are incorrect ............................................................. 144
Solve wireless network problems ..................................................................................................................................... 145
Introduction ...................................................................................................................................................... 145
Wireless connectivity checklist ...................................................................................................................... 145
The printer does not print after the wireless conguration completes .................................................. 146
The printer does not print, and the computer has a third-party rewall installed ............................... 146
The wireless connection does not work after moving the wireless router or printer .......................... 146
Cannot connect more computers to the wireless printer ......................................................................... 146
The wireless printer loses communication when connected to a VPN ................................................... 147
The network does not appear in the wireless networks list .................................................................... 147
The wireless network is not functioning ..................................................................................................... 147
Perform a wireless network diagnostic test ............................................................................................... 147
Reduce interference on a wireless network ................................................................................................ 147
viii ENWW
Solve fax problems .............................................................................................................................................................. 149
Introduction ...................................................................................................................................................... 149
Fax troubleshooting checklist ....................................................................................................................... 149
Solve general fax problems ........................................................................................................................... 150
Faxes are sending slowly ........................................................................................................... 150
Fax quality is poor ...................................................................................................................... 151
Fax cuts o or prints on two pages ......................................................................................... 152
Index ........................................................................................................................................................................................................... 153
ENWW ix
x ENWW
Warning icons
Warning icon denitions: The following warning icons may appear on HP products. Apply appropriate caution
where applicable.
Caution: Electric shock
Caution: Hot surface
Caution: Keep body parts away from moving parts
Caution: Sharp edge in close proximity
2 Chapter 1 Printer overview ENWW
How to use the touchscreen control panel
Use the following actions to use the printer touchscreen control panel.
Table 1-5 Touchscreen control panel actions
Action Description Example
Touch Touch an item on the screen to select that item
or open that menu. Also, when scrolling through
menus, briey touch the screen to stop the
scrolling.
Touch the Setup button to open the Setup
menu.
Swipe Touch the screen and then move the nger
horizontally to move the screen sideways.
Swipe the Home screen to access the Setup
button .
Scroll Touch the screen, and then, without lifting the
nger, move the nger vertically to move the
screen.
Scroll through the Setup menu.
ENWW Printer views 7
19

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